Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6031 Views

0 replies

7 likes

  • 6031 Views
  • 0 replies
  • 7 likes

Solved!! Taskbar at the bottom disappear after upgrade, also lock screen controls disappear

After upgrading to 1.6.0.952 there are issues with three things: - the lock screen spotify control randomly disappears - in spotify - the mini cover picture and "now playing" status bar at the bottom randomly disappears - when bringing down the statu...

Gig Goer

After upgrading to 1.6.0.952 there are issues with three things:   - the lock screen spotify control randomly disappears - in spotify - the mini cover picture and "now playing" status bar ...

flunknewstead

Gig Goer

2478 Views

2 replies

0 likes

  • 2478 Views
  • 2 replies
  • 0 likes

Spotify won't stay online - HTC One M8 T-Mobile US

I have always had intermittent issues with Spotify not connecting to the internet when every other app on my phone could. Recently they have become constant - Spotify thinks there's no internet connection at all; if I log out I can't log back in; the...

Casual Listener

I have always had intermittent issues with Spotify not connecting to the internet when every other app on my phone could. Recently they have become constant - Spotify thinks there's no internet conne...

Peter__

Community Legend

9362 Views

12 replies

3 likes

  • 9362 Views
  • 12 replies
  • 3 likes

Solved!! How to delete songs from stared playlist

Hi What is the easyest way to deleate songs from the "starred playlist", I do not whant to gointo the Starred Playlist and brows as it's way to time consuming. So what's the easy way to remove songs from my Starred playlist, I guess I have missed som...

Casual Listener

Hi   What is the easyest way to deleate songs from the "starred playlist", I do not whant to gointo the Starred Playlist and brows as it's way to time consuming. So what's the easy way ...

Laban66

Casual Listener

1218 Views

3 replies

0 likes

  • 1218 Views
  • 3 replies
  • 0 likes

"stop download" kills entire playlist

When I click the "stop download" option on my Nexus 5 to cancel the downloading of new songs I added to the downloaded playlist, the songs previously downloaded are also removed from my device. This is not the expected behaviour. I only wanted to sto...

Casual Listener

When I click the "stop download" option on my Nexus 5 to cancel the downloading of new songs I added to the downloaded playlist, the songs previously downloaded are also removed f...

Daniel

Community Legend

996 Views

3 replies

0 likes

  • 996 Views
  • 3 replies
  • 0 likes

Android app

Hello! I was wondering if you could help me with my app! I press PLAY but turns to PAUSE 3 seconds in, and then it just goes PLAY,PAUSE,PLAY,PAUSE,PLAY,PAUSE and it won't play one whole song. I have tried to log out and deleting and redownloading the...

Newbie

Hello!   I was wondering if you could help me with my app! I press PLAY but turns to PAUSE 3 seconds in, and then it just goes PLAY,PAUSE,PLAY,PAUSE,PLAY,PAUSE and it won't play one whole ...

Daniel

Community Legend

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

"Devices" tab has never worked

I'm trying to sync songs from my desktop to my LG G3. It has never shown up in the Device tab. It has never synced the songs. I have... 1. Connected both devices to the same Wi-Fi, opened both apps at the same time, and waited 2. Uninstalled and rein...

Casual Listener

I'm trying to sync songs from my desktop to my LG G3. It has never shown up in the Device tab. It has never synced the songs. I have...   1. Connected both devices to the same Wi-Fi, opened ...

Daniel

Community Legend

600 Views

3 replies

0 likes

  • 600 Views
  • 3 replies
  • 0 likes

unable to install spotify on my android phone!

Hi all currently live in S-Korea and get my phone from local store. i find im unable to install spotify! im using premium now but just cant use spotify on my phone at all... Any Help?

Casual Listener

Hi all   currently live in S-Korea and get my phone from local store. i find im unable to install spotify!     im using premium now but just cant use spotify on my phone...

Daniel

Community Legend

1583 Views

4 replies

0 likes

  • 1583 Views
  • 4 replies
  • 0 likes

NO VEO IMAGENES DE LAS CANCIONES IPHONE 5S

Tengo suscripción Spotify y uso un teléfono Iphone 5S, en el que puedo escuchar audio pero no veo la imagen cuando se ejecuta la música. Aparece en su reemplazo un gran signo musical. Usuario: Carlosqzda15

Casual Listener

Tengo suscripción Spotify y uso un teléfono Iphone 5S, en el que puedo escuchar audio pero no veo la imagen cuando se ejecuta la música. Aparece en su reemplazo un gran signo musical. Usuario: Carlos...

Daniel

Community Legend

740 Views

1 replies

0 likes

  • 740 Views
  • 1 replies
  • 0 likes

Volume is too low on android spotify

When i conncet my note 3 to bose soundlink3 my max volume is really low and when i put a music youtube video the sound is loud as allways its just with spotify that it is low when i had spotify on the iphone i did not have this issue

Casual Listener

When i conncet my note 3 to bose soundlink3 my max volume is really low and when i put a music youtube video the sound is loud as allways its just with spotify that it is low when i had spotify on th...

Daniel

Community Legend

710 Views

1 replies

0 likes

  • 710 Views
  • 1 replies
  • 0 likes

Can't like a song while using connect

I'm trying to use Spotify connect to play music through my desktop speakers while controlling the radio through my phone. I can like the songs on the desktop, but I can't like them on the phone. The thumbs up and thumbs down buttons just disappear fr...

Newbie

I'm trying to use Spotify connect to play music through my desktop speakers while controlling the radio through my phone. I can like the songs on the desktop, but I can't like them on the phone....

Daniel

Community Legend

547 Views

1 replies

0 likes

  • 547 Views
  • 1 replies
  • 0 likes

Solved!! playlist only play's in shuffle mode

I can't select a specific song from a playlist...everytime i do that, the "shuffle button" highlites. So i only can play in suffle mode. Why is that? I just want select a song from a list without hear every song from the album first:( pleaseee help

Casual Listener

I can't select a specific song from a playlist...everytime i do that, the "shuffle button" highlites. So i only can play in suffle mode.    Why is that? I just want select a song from a...

jaimyf

Casual Listener

606 Views

1 replies

0 likes

  • 606 Views
  • 1 replies
  • 0 likes

Spotify doesn't show my albums and songs anymore

Hi, When I open Spotify on my Mac everything is normal. My albums and songs are all there in the section "Your Music". However, when I open the spotify app on my android my albums and songs are gone. This didn't happen to me the first time. Usually I...

Regular

Hi, When I open Spotify on my Mac everything is normal. My albums and songs are all there in the section "Your Music". However, when I open the spotify app on my android my albums and songs ar...

Daniel

Community Legend

1593 Views

1 replies

0 likes

  • 1593 Views
  • 1 replies
  • 0 likes

Spotify player pauses music immediately??

*Warning, really bad english!!* Spotify has always worked perfectly for me, but suddenly, one day this just happened. I try to play my music but it immediately pauses. I try to press it several times, but it still won't work. I have tried to play it ...

Casual Listener

*Warning, really bad english!!*   Spotify has always worked perfectly for me, but suddenly, one day this just happened. I try to play my music but it immediately pauses. I try to press it se...

Daniel

Community Legend

1216 Views

3 replies

0 likes

  • 1216 Views
  • 3 replies
  • 0 likes

my spotify premium

I put in the code that i bought at best buy and it says its not valid. And theres no customer support line. Why did spotify steal my 30 dollars

Casual Listener

I put in the code that i bought at best buy and it says its not valid. And theres no customer support line. Why did spotify steal my 30 dollars

Jordi

Community Legend

663 Views

4 replies

0 likes

  • 663 Views
  • 4 replies
  • 0 likes

Solved!! Headphone error

Hello, I have a nexus 4. When I plug in my headphones to listen to spotify, goodle's speak-to-dial starts up and randomly comes on over and over again. but only when the headphones are plugged in. It seems to only happen when I am out and about Londo...

Casual Listener

Hello,   I have a nexus 4. When I plug in my headphones to listen to spotify, goodle's speak-to-dial starts up and randomly comes on over and over again. but only when the headphones are plu...

mmm_Waffles

Casual Listener

833 Views

3 replies

0 likes

  • 833 Views
  • 3 replies
  • 0 likes

Spotify keeps downloading nothing

I have recently done a factory reset on my phone. Then it started to malfunction. At first it re-downloaded my offline playlists every time I started up spotify. People recommended a clean install (I did this, even formatted the SD card). However, no...

Casual Listener

I have recently done a factory reset on my phone. Then it started to malfunction. At first it re-downloaded my offline playlists every time I started up spotify. People recommended a clean install (I...

Loewkie

Casual Listener

766 Views

2 replies

0 likes

  • 766 Views
  • 2 replies
  • 0 likes

Songs are saved on BOTH Internal and SD card

Hi, I'm using a fresh 32gb external card and 16GB internal. The problem is the songs are saved on BOTH internal and SD card. I have tried deleting caches, re-installing spotify, clearing date and all that. I can assure that the 0.1GB is the songs fro...

Casual Listener

Hi,    I'm using a fresh 32gb external card and 16GB internal.  The problem is the songs are saved on BOTH internal and SD card.  I have tried deleting caches, re-installing s...

Daniel

Community Legend

702 Views

4 replies

0 likes

  • 702 Views
  • 4 replies
  • 0 likes

Solved!! Bought a Gift Card and Redeemed it but my account will not become premium.

When I attempt to become Premium by choosing the upgrade option, which I have already payed for, when I try to confirm upgrade it tells me that I have no added a payment option yet, but the whole point of a gift card was to avoid getting wrapped up i...

Regular

When I attempt to become Premium by choosing the upgrade option, which I have already payed for, when I try to confirm upgrade it tells me that I have no added a payment option yet, but the whole poi...

Emo_Hobo

Regular

1033 Views

4 replies

0 likes

  • 1033 Views
  • 4 replies
  • 0 likes

Solved!! connect

I want to delete one of my connect devices but ı couldn't find where can i delete.

Casual Listener

I want to delete one of my connect devices but ı couldn't find where can i delete.

Amarro

Community Legend

695 Views

2 replies

0 likes

  • 695 Views
  • 2 replies
  • 0 likes

Solved!! shuffle

I know how to shuffle within one album but I would like to shuffle between all my saved music so it plays different tracks from different albums randomly. Is it possible to do this?

Newbie

I know how to shuffle within one album but I would like to shuffle between all my saved music so it plays different tracks from different albums randomly. Is it possible to do this?

Carina

Community Legend

657 Views

1 replies

0 likes

  • 657 Views
  • 1 replies
  • 0 likes