Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 48463 Views
  • 66 replies
  • 25 likes
  • 48463 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880719 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880719 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26973 Views
  • 4 replies
  • 0 likes
  • 26973 Views
  • 4 replies
  • 0 likes

Spotify crashes after 1-2 seconds

Hi, Description On a new tablet I can't get Spotify to run. A Spotify screen shows up for a very brief period (not much more than 1 second) and then disappears completely. I don't even get to enter my Spotify account details. What are the steps you t...

  • Regular
  • Hi, Description On a new tablet I can't get Spotify to run.  A Spotify screen shows up for a very brief period (not much more than 1 second) and then disappears completely.  I don't ...
  • nicoalbiazul
  • Casual Listener
  • 1015 Views
  • 7 replies
  • 0 likes
  • 1015 Views
  • 7 replies
  • 0 likes

Unsynced and Undownloaded

I installed this app the first day I got this thing and never uninstalled it. (Christmas) I upgraded to Premium. Not just a free-trial, but actually suscribed and payed money for it. I downloaded some songs and albums on this thing, and haven't touch...

  • Newbie
  • I installed this app the first day I got this thing and never uninstalled it. (Christmas) I upgraded to Premium. Not just a free-trial, but actually suscribed and payed money for it. I...
  • Jordi
  • Community Legend
  • 300 Views
  • 2 replies
  • 0 likes
  • 300 Views
  • 2 replies
  • 0 likes

Android App in Remote Control Mode

Hey guys! I have an issue with the app when it's controlling my desktop Spotify. An example: Play an album. Song name, album art and remaining time in song show properly. Now find a new song you want to insert into the queue. Press add to queue. Now ...

  • Casual Listener
  • Hey guys! I have an issue with the app when it's controlling my desktop Spotify. An example: Play an album. Song name, album art and remaining time in song show properly. Now find a new s...
  • hibread
  • Casual Listener
  • 737 Views
  • 2 replies
  • 0 likes
  • Android 4.4.4
    queue management
    remote play
  • 737 Views
  • 2 replies
  • 0 likes

Spotify is downloading to external SD but Android thinks it's internal memory

Hi, I have a Samsung Galaxy S4 with about 5GB free on the internal memory and about 28GB left on the external SD card. I know spotify is saving to the external SD (I have checked folder sizes), Android thinks that it's on the internal memory and thus...

  • Newbie
  • Hi, I have a Samsung Galaxy S4 with about 5GB free on the internal memory and about 28GB left on the external SD card. I know spotify is saving to the external SD (I have checked folder sizes), Andro...
  • thai2000
  • Roadie
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Solved!! Search query when server connection is not established yet returns "Please try another search"

DescriptionWhen the Spotify app is issued a search query while the app is still attempting to connect to the server, the app does not wait for connection and simply returns "No Search Results: Please try another search." Sometimes this search result ...

  • Newbie
  • Description When the Spotify app is issued a search query while the app is still attempting to connect to the server, the app does not wait for connection and simply returns "No Search Results: Plea...
  • visockasaidas
  • Newbie
  • 1147 Views
  • 3 replies
  • 0 likes
  • 1147 Views
  • 3 replies
  • 0 likes

Offline playlists won't download

Hey, I recently got into a lot of trouble with Spotify on my Samsung Galaxy S5. Suddenly it starts to forget all the playlists I did save for offline play. I already did google for some ideas to solve this problem, but nothing works - I did logout on...

  • Casual Listener
  • Hey,   I recently got into a lot of trouble with Spotify on my Samsung Galaxy S5. Suddenly it starts to forget all the playlists I did save for offline play. I already did google for som...
  • 528 Views
  • 0 replies
  • 1 likes
  • 528 Views
  • 0 replies
  • 1 likes

Streaming cuts in and out. Downloaded music not so much

when I stream music from my tablet 90% of the time the music cuts in and out (unlistenable). but not so much to the music I downloaded to my tablet.I want to get the most out of my premium membership but it seems like I'm limited to downloading music...

  • Regular
  • when I stream music from my tablet 90% of the time the music cuts in and out (unlistenable). but not so much to the music I downloaded to my tablet.I want to get the most out of my premium membership...
  • adrianruss1
  • Regular
  • 341 Views
  • 2 replies
  • 0 likes
  • 341 Views
  • 2 replies
  • 0 likes

Please help!

I recently got a new phone and tried to download my play lists. It lets me download everything, and then the next time I go to open the app it says it will need to delete everything because i have reached the maximum allowed devices. I have logged in...

  • Visitor
  • I recently got a new phone and tried to download my play lists. It lets me download everything, and then the next time I go to open the app it says it will need to delete everything because i have re...
  • MattSuda
  • Spotify Star
  • 244 Views
  • 2 replies
  • 0 likes
  • 244 Views
  • 2 replies
  • 0 likes

HTC Droid DNA - Stuttering (Stream or Offline)

I recently moved from an iPhone 4 to the new Verizon HTC Droid DNA. I installed Spotify almost immediately and I am having playback issues. I can start a song and at some point it will start to stutter/skip in and out. It is very hard to listen to mu...

  • Newbie
  • I recently moved from an iPhone 4 to the new Verizon HTC Droid DNA. I installed Spotify almost immediately and I am having playback issues.   I can start a song and at some point it will sta...
  • Klaube89
  • Regular
  • 1479 Views
  • 9 replies
  • 1 likes
  • 1479 Views
  • 9 replies
  • 1 likes

Save songs to external SD-card not working

How do i save songs to externa SD card on an Android tablet like my Xperia Tablet Z3 Compact from Nov 2014? The instructions from Spotify Inc on this web is not correct. Pls fix. Odd, cause in the old days you could easily steer the path on most apps...

  • Music Fan
  • How do i save songs to externa SD card on an Android tablet like my Xperia Tablet Z3 Compact from Nov 2014? The instructions from Spotify Inc on this web is not correct. Pls fix. Odd, cause in the ol...
  • Delta777
  • Music Fan
  • 449 Views
  • 2 replies
  • 0 likes
  • 449 Views
  • 2 replies
  • 0 likes

Spotify Connect

Hi got a problem with my spotify connect. i got a hangup when im choosing my pioneer vsx-923 in spotify connect. I can choose the pioneer but it just says that the amplifier are in the network but i cant get no sound. It has worked without problem un...

  • Newbie
  • Hi got a problem with my spotify connect. i got a hangup when im choosing my pioneer vsx-923 in spotify connect. I can choose the pioneer but it just says that the amplifier are in the network but ...
  • 411 Views
  • 0 replies
  • 0 likes
  • 411 Views
  • 0 replies
  • 0 likes

Solved!! Downloading Playlists created by Spotify

HiI enjoy the ready made play lists. I am running android. As an example I will click "browse" then "mood" and then "chillax"How can I make this "Chillax" Playlists available for offline listening. The only way I can see how to do it, is to individua...

  • Casual Listener
  • Hi I enjoy the ready made play lists. I am running android. As an example I will click "browse" then "mood" and then "chillax" How can I make this "Chillax" Playlists available for offline list...
  • ctu11
  • Casual Listener
  • 418 Views
  • 2 replies
  • 0 likes
  • 418 Views
  • 2 replies
  • 0 likes

Spotify crashing/won't even load

I'm over this. Downloaded Spotify in galaxy S5 and it doesn't even load. Just keeps failing to start. I pay monthly so now I'm going to cancel my account and use someone else

  • Newbie
  • I'm over this. Downloaded Spotify in galaxy S5 and it doesn't even load. Just keeps failing to start. I pay monthly so now I'm going to cancel my account and use someone else
  • MichaelW
  • Community Legend
  • 764 Views
  • 1 replies
  • 0 likes
  • Windows
  • 764 Views
  • 1 replies
  • 0 likes

Premium deleted my songs

I have had premium for about 4 or 5 monnths now, and have been VERY happy. HOWEVER, I recently was listening in offline mode because I was in the woods and there was no service, and something exteremely problematic occurred. ALL of my 3,000 or so son...

  • Visitor
  • I have had premium for about 4 or 5 monnths now, and have been VERY happy. HOWEVER, I recently was listening in offline mode because I was in the woods and there was no service, and something exterem...
  • 325 Views
  • 0 replies
  • 0 likes
  • 325 Views
  • 0 replies
  • 0 likes

All my music is gone, including downloaded

After today's update, all the albums and artists saved to my music are gone, including anything downloaded. I can see them on spotify on my macbook pro but they are not on my phone app. My phone app info for spotify still says there are gigs of data ...

  • Newbie
  • After today's update, all the albums and artists saved to my music are gone, including anything downloaded. I can see them on spotify on my macbook pro but they are not on my phone app. My phone app ...
  • mmiklos86
  • Casual Listener
  • 2003 Views
  • 5 replies
  • 0 likes
  • 2003 Views
  • 5 replies
  • 0 likes

Spotify crashes on my samsung GS5. it wont even load.

Can someone help me figure out why spotify will not work at all. I have erased all traces of spotify on my phone and SD card, re installed but still same issue...... I'm at a loss!!!

  • Newbie
  • Can someone help me figure out why spotify will not work at all. I have erased all traces of spotify on my phone and SD card, re installed but still same issue...... I'm at a loss!!!
  • 1260085297
  • Regular
  • 403 Views
  • 3 replies
  • 0 likes
  • 403 Views
  • 3 replies
  • 0 likes

Terrible New Update

I got excited to see that I can FINALLY search for offline songs (aka have my music not treated like a second class citizen) when lo and behold, it doesn't even play. Not even under artists with a mix between offline material and Spotify's catalogue....

  • Visitor
  • I got excited to see that I can FINALLY search for offline songs (aka have my music not treated like a second class citizen) when lo and behold, it doesn't even play. Not even under artists with a mi...
  • user-removed
  • Not applicable
  • 498 Views
  • 2 replies
  • 1 likes
  • 498 Views
  • 2 replies
  • 1 likes

Spotify doesn't download all songs offline

Hello I'm new here so I'm asking for understanding if I'm putting this post in the wrong section. I have a problem with offline mode. I do have Spotify Premium and I use it on 3 devices: HTC One X+, Sony Xperia Z2 and Ipad Mini with Retina Display. M...

  • Casual Listener
  • Hello   I'm new here so I'm asking for understanding if I'm putting this post in the wrong section.   I have a problem with offline mode. I do have Spotify Premium and I use it on 3...
  • Lucas_Sasso
  • Casual Listener
  • 4028 Views
  • 4 replies
  • 0 likes
  • 4028 Views
  • 4 replies
  • 0 likes

mi música

Activé el modo de calidad alta en mi Android y al rato se me borraron absolutamente todas las canciones de mi música. Las play lists siguen ahí pero igual se me desactivaron y tuve q volver a marcar la opción de descargar. Por favor ayudenme

  • Newbie
  • Activé el modo de calidad alta en mi Android y al rato se me borraron absolutamente todas las canciones de mi música. Las play lists siguen ahí pero igual se me desactivaron y tuve q volver a marcar ...
  • 71434320t
  • Casual Listener
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes