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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35864 Views
  • 64 replies
  • 25 likes
  • 35864 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874010 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874010 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25561 Views
  • 3 replies
  • 0 likes
  • 25561 Views
  • 3 replies
  • 0 likes

Problem with download all songs

Hi, I have problem with downoad all songs on my LG L9. I have grey icon not green and a few songs don't downoald. Please help me.

  • Casual Listener
  • Hi, I have problem with downoad all songs on my LG L9. I have grey icon not green and a few songs don't downoald. Please help me. 🙂
  • Daniel
  • Community Legend
  • 298 Views
  • 3 replies
  • 0 likes
  • 298 Views
  • 3 replies
  • 0 likes

Spotify Free only shuffle mode on Kindle 6

I just got a Kindle 6. There was a long thread, maybe about 7 pages spanning quite a few months with a comment saying this was resolved. Apparently, most if not all Kindles were recognized by Spotify as mobile phones, therefore only supported shuffle...

  • Casual Listener
  • I just got a Kindle 6. There was a long thread, maybe about 7 pages spanning quite a few months with a comment saying this was resolved. Apparently, most if not all Kindles were recognized by Spotify...
  • Daniel
  • Community Legend
  • 554 Views
  • 3 replies
  • 0 likes
  • 554 Views
  • 3 replies
  • 0 likes

stereo no muestra nombres

Hola.Cuando transmito spotify via bluetoth al stereo del audio no muestra el nombre del tema ni su duracion.Solo dice bt audio y el tiempo 0:00

  • Regular
  • Hola. Cuando transmito spotify via bluetoth al stereo del audio no muestra el nombre del tema ni su duracion. Solo dice bt audio y el tiempo 0:00
  • Daniel
  • Community Legend
  • 2626 Views
  • 1 replies
  • 0 likes
  • 2626 Views
  • 1 replies
  • 0 likes

Solved!! Can't discover Spotify connect device after update

Hi! I got my NAD d7050 exclusively for the Spotify Connect option, and it didn't work when I first got the amp. I upgraded the amp firmware, and hey presto, it works. Until I upgraded my spotify version yesterday. Since upgrading, Spotify on my Samsu...

  • Casual Listener
  • Hi!   I got my NAD d7050 exclusively for the Spotify Connect option, and it didn't work when I first got the amp. I upgraded the amp firmware, and hey presto, it works. Until I upgraded my s...
  • Daniel
  • Community Legend
  • 977 Views
  • 2 replies
  • 0 likes
  • 977 Views
  • 2 replies
  • 0 likes

htc desire

Where or how do I download spotify on my HTC desire? Play store says that spotify music is the wrong version..

  • Newbie
  • Where or how do I download spotify on my HTC desire? Play store says that spotify music is the wrong version..
  • Daniel
  • Community Legend
  • 2526 Views
  • 2 replies
  • 0 likes
  • 2526 Views
  • 2 replies
  • 0 likes

Sound problems

When I start a song the sound is loud and clear as on youtube for example, but after just a second or two it's like a ratchet cuts the sound and suddenly it gets a lot quieter. Is anyone else having this problem? Hope I could make myself understood.

  • Newbie
  • When I start a song the sound is loud and clear as on youtube for example, but after just a second or two it's like a ratchet cuts the sound and suddenly it gets a lot quieter. Is anyone else having ...
  • Daniel
  • Community Legend
  • 193 Views
  • 2 replies
  • 0 likes
  • 193 Views
  • 2 replies
  • 0 likes

Separate offline music for desktop and android phone

Hi, I am Premium account holder. Is there any way i can differentiate between offline songs for the desktop version and my android phone. I want to do this because of memory limitations on my mobile device. Or better still, Is there any way I can sto...

  • Newbie
  • Hi, I am Premium account holder. Is there any way i can differentiate between offline songs for the desktop version and my android phone. I want to do this because of memory limitations on my mob...
  • Carina
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Solved!! Permanent shuffle.

so i recently started using spotify, yesterday to be more precise, yesterday. it was all fine, i listened to my music normaly, i would normaly play trough a entire album with no problem, now though i cant play through an album because it's stuck on a...

  • Regular
  • so i recently started using spotify, yesterday to be more precise, yesterday. it was all fine, i listened to my music normaly, i would normaly play trough a entire album with no problem, now though i...
  • AlexFDR
  • Regular
  • 1052 Views
  • 4 replies
  • 0 likes
  • 1052 Views
  • 4 replies
  • 0 likes

stop playing/close app @ sleep timer

Hey guys I love to listen music when going sleep Evry music players @ andorid i used so far had some version of sleep timer Now i changed poweramp to mobile spotify but i dont see such option All i want is start music set up sleep timer like 20min af...

  • Newbie
  • Hey guys I love to listen music when going sleep Evry music players @ andorid i used so far had some version of sleep timer Now i changed poweramp to mobile spotify but i dont see such option All i ...
  • Daniel
  • Community Legend
  • 1114 Views
  • 2 replies
  • 0 likes
  • 1114 Views
  • 2 replies
  • 0 likes

Disable song synchrnoization

Hello, I am a Spotify Premium user via T-Mobile. I have some problems with the current track synchronization to multiple devices. I am used to hear music or audio books in my car when I am driving to work. Im using a docked Samsung Galaxy S3 with LTE...

  • Casual Listener
  • Hello,   I am a Spotify Premium user via T-Mobile. I have some problems with the current track synchronization to multiple devices.   I am used to hear music or audio books in my ca...
  • sladaloose
  • Casual Listener
  • 249 Views
  • 2 replies
  • 0 likes
  • 249 Views
  • 2 replies
  • 0 likes

I fogot my password

I would like to know how to gather my passworld

  • Casual Listener
  • I would like to know how to gather my passworld
  • MichaelW
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Not logging in

I have had Spotify for some time now and I am from Canada. Recently my Spotify logged out on its own and now its giving me an error saying I am trying to log in from a different country. I don't understand this and whatever I do this problem isn't go...

  • Casual Listener
  • I have had Spotify for some time now and I am from Canada. Recently my Spotify logged out on its own and now its giving me an error saying I am trying to log in from a different country. I don't unde...
  • flotia
  • Casual Listener
  • 1134 Views
  • 6 replies
  • 0 likes
  • 1134 Views
  • 6 replies
  • 0 likes

Streaming.. Computer and Showing on Cell phone

How do I get it to stop showing on all my devices? If I am streaming from my computer, I can see it on my Cell Phone on my Fire, and it just seems to be wasting my cell phone battery, but I really don't know if it truly is. I don't want to unistall i...

  • Newbie
  • How do I get it to stop showing on all my devices?  If I am streaming from my computer, I can see it on my Cell Phone on my Fire, and it just seems to be wasting my cell phone battery, but I rea...
  • Carina
  • Community Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • Help..Anyone
  • 357 Views
  • 1 replies
  • 0 likes

Is spotify 7 day trial free?

Today about 1 hour earlier I started my 7 day premiun trial on spotify. I wanted to know whether it is free And can I keep my downloaded songs offline after the trial ends ?

  • Newbie
  • Today about 1 hour earlier I started my 7 day premiun trial on spotify. I wanted to know whether it is free And can I keep my downloaded songs offline after the trial ends ?
  • OviiiOne
  • Community Legend
  • 908 Views
  • 1 replies
  • 0 likes
  • 908 Views
  • 1 replies
  • 0 likes

downloaded songs

Help I've downloaded local songs on my computer to my phone which is synced to the computer and they show up but wont play.

  • Casual Listener
  • Help I've downloaded local songs on my computer to my phone which is synced to the computer and they show up but wont play.
  • cjbilik
  • Casual Listener
  • 1258 Views
  • 2 replies
  • 0 likes
  • 1258 Views
  • 2 replies
  • 0 likes

sd card cache storage

everyone Im having some issues saving my offline playlist on an Android 4.4 (BQ Aquaris e4.5 & Kingston 32gb class 10). Though Ive deleted cache, uninstalled, reinstalled, etc...for several times, every single time i open a new unused installation I ...

  • Casual Listener
  •  everyone Im having some issues saving my offline playlist on an Android 4.4 (BQ Aquaris e4.5 & Kingston 32gb class 10). Though Ive deleted cache, uninstalled, reinstalled, etc...for several...
  • thai2000
  • Roadie
  • 685 Views
  • 7 replies
  • 0 likes
  • 685 Views
  • 7 replies
  • 0 likes

Songs only play for second and then pause

Opened my android Spotify this morning and no matter what song I click it plays for a second and then pauses on its own. When I press play again it does it again. Removed and downloaded again. Still has the issue except now i have to download my offl...

  • Casual Listener
  • Opened my android Spotify this morning and no matter what song I click it plays for a second and then pauses on its own. When I press play again it does it again. Removed and downloaded again. Still ...
  • Daniel
  • Community Legend
  • 4484 Views
  • 5 replies
  • 0 likes
  • 4484 Views
  • 5 replies
  • 0 likes

Still getting advertisements with paid version and all notifications turned off.

I have all notifications turned off in the android app settings i have the paid version i keep getting spam from spotify being pushed in notifications how do I stop this garbage?

  • Music Fan
  • I have all notifications turned off in the android app settings i have the paid version   i keep getting spam from spotify being pushed in notifications   how do I stop this garba...
  • Daniel
  • Community Legend
  • 273 Views
  • 2 replies
  • 0 likes
  • 273 Views
  • 2 replies
  • 0 likes

Solved!! HTC one Max since last update help!!!!!!

Since the lateset update on my (Sprint) HTC One Max, every so often opening the program will reboot my phone, constently downloads playlist over and over and over again, stops in the middle of songs. I have restored my phone to factory everything. Di...

  • Casual Listener
  • Since the lateset update on my (Sprint) HTC One Max, every so often opening the program will reboot my phone,  constently downloads playlist over and over and over again, stops in the middle of ...
  • Whitetiger74
  • Casual Listener
  • 557 Views
  • 3 replies
  • 0 likes
  • 557 Views
  • 3 replies
  • 0 likes

How to use with chromecast?

How can I let the Android App stream to Chromecast?

  • Regular
  • How can I let the Android App stream to Chromecast?
  • shayla4design
  • Newbie
  • 920 Views
  • 4 replies
  • 1 likes
  • 920 Views
  • 4 replies
  • 1 likes