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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6855 Views

0 replies

7 likes

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my spotify premium

I put in the code that i bought at best buy and it says its not valid. And theres no customer support line. Why did spotify steal my 30 dollars

Casual Listener

I put in the code that i bought at best buy and it says its not valid. And theres no customer support line. Why did spotify steal my 30 dollars

Jordi

Community Legend

685 Views

4 replies

0 likes

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Solved!! Headphone error

Hello, I have a nexus 4. When I plug in my headphones to listen to spotify, goodle's speak-to-dial starts up and randomly comes on over and over again. but only when the headphones are plugged in. It seems to only happen when I am out and about Londo...

Casual Listener

Hello,   I have a nexus 4. When I plug in my headphones to listen to spotify, goodle's speak-to-dial starts up and randomly comes on over and over again. but only when the headphones are plu...

mmm_Waffles

Casual Listener

858 Views

3 replies

0 likes

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Spotify keeps downloading nothing

I have recently done a factory reset on my phone. Then it started to malfunction. At first it re-downloaded my offline playlists every time I started up spotify. People recommended a clean install (I did this, even formatted the SD card). However, no...

Casual Listener

I have recently done a factory reset on my phone. Then it started to malfunction. At first it re-downloaded my offline playlists every time I started up spotify. People recommended a clean install (I...

Loewkie

Casual Listener

780 Views

2 replies

0 likes

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Songs are saved on BOTH Internal and SD card

Hi, I'm using a fresh 32gb external card and 16GB internal. The problem is the songs are saved on BOTH internal and SD card. I have tried deleting caches, re-installing spotify, clearing date and all that. I can assure that the 0.1GB is the songs fro...

Casual Listener

Hi,    I'm using a fresh 32gb external card and 16GB internal.  The problem is the songs are saved on BOTH internal and SD card.  I have tried deleting caches, re-installing s...

Daniel

Community Legend

724 Views

4 replies

0 likes

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Solved!! Bought a Gift Card and Redeemed it but my account will not become premium.

When I attempt to become Premium by choosing the upgrade option, which I have already payed for, when I try to confirm upgrade it tells me that I have no added a payment option yet, but the whole point of a gift card was to avoid getting wrapped up i...

Regular

When I attempt to become Premium by choosing the upgrade option, which I have already payed for, when I try to confirm upgrade it tells me that I have no added a payment option yet, but the whole poi...

Emo_Hobo

Regular

1059 Views

4 replies

0 likes

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Solved!! connect

I want to delete one of my connect devices but ı couldn't find where can i delete.

Casual Listener

I want to delete one of my connect devices but ı couldn't find where can i delete.

Amarro

Community Legend

723 Views

2 replies

0 likes

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Solved!! shuffle

I know how to shuffle within one album but I would like to shuffle between all my saved music so it plays different tracks from different albums randomly. Is it possible to do this?

Newbie

I know how to shuffle within one album but I would like to shuffle between all my saved music so it plays different tracks from different albums randomly. Is it possible to do this?

Carina

Community Legend

675 Views

1 replies

0 likes

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How to move offline songs from Sd card to Phone storage?

Hello, i'm trying to figgure out how to move my offline songs from my sd card to phone storage.I've spent some time searching for an answer but i can only find out how to do it the other way around.I have tried manually moving the cache files from sd...

Casual Listener

Hello, i'm trying to figgure out how to move my offline songs from my sd card to phone storage. I've spent some time searching for an answer but i can only find out how to do it the other way around...

Pmerkel

Casual Listener

1644 Views

5 replies

0 likes

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Solved!! Spotify mobile version not working after reinstall

Hello, I re-installled the Spotify app on my rather old phone (Samsung Galaxy Ace). Before the re-install, everything worked perfectly. After the re-install, the Play Store said that my phone does not meet the requirements for the new Spotify app. Is...

Visitor

Hello,   I re-installled the Spotify app on my rather old phone (Samsung Galaxy Ace). Before the re-install, everything worked perfectly. After the re-install, the Play Store said that my ph...

Daniel

Community Legend

821 Views

2 replies

0 likes

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Solved!! No puedo escuchar musica online pero si buscarla

Hola, cuando busco una canción en mi app de Android una vez que la encuentro y la toco para escucharla no hace nada y cuando trato de desplegar el menu de esa cancion me dice "Go online to see menu". Y estoy online, si no no podría ni buscar la canci...

Casual Listener

Hola, cuando busco una canción en mi app de Android una vez que la encuentro y la toco para escucharla no hace nada y cuando trato de desplegar el menu de esa cancion me dice "Go online to see menu"....

juanquigley

Casual Listener

1525 Views

2 replies

0 likes

go online to see menu android offline
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Spotify Connect doesnt find Speaker

Hi! I'm testing the free month at the moment and wanted to use Spotify Connect with my iTeufel Air Blue Speaker. Unfortunately Connect doesnt seem to find it in the App. I am using a Samsung Galaxy S3 with the newest Android version. My speaker is co...

Casual Listener

Hi!   I'm testing the free month at the moment and wanted to use Spotify Connect with my iTeufel Air Blue Speaker. Unfortunately Connect doesnt seem to find it in the App. I am using a Samsu...

Crimsonmirk

Casual Listener

899 Views

5 replies

0 likes

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Solved!! Did anyone tried Ford Sync Applink?

Hi, I recently bought a Ford Fiesta KD SE from Brazil (I am argentinian and those cars comes from Brazil) and noticed that the Ford Sync Applink for spotify only works with iOS.Now, at the version 1.6, is available for android. I ran so fast to the c...

Casual Listener

Hi, I recently bought a Ford Fiesta KD SE from Brazil (I am argentinian and those cars comes from Brazil) and noticed that the Ford Sync Applink for spotify only works with iOS. Now, at the version ...

FYGonzalo

Casual Listener

926 Views

2 replies

0 likes

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Solved!! Strange offline storage problems

Hello, I've have just installed Spotify on my Xperia Z3 Compact that got an 64 GB external SD card. At first Spotify started to save all the offline music to my SD card but after Spotify was paused or crashed once it suddenly started downloading to t...

Visitor

Hello,   I've have just installed Spotify on my Xperia Z3 Compact that got an 64 GB external SD card. At first Spotify started to save all the offline music to my SD card but after Spotify...

user-removed

Not applicable

4083 Views

6 replies

0 likes

Android 4.4.4
Crash
offline music
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Solved!! Spotify Connect Stop Finding My Speakers

I have two pioneer SMA speakers. I had them each working fine with Spotify connect. I then updated my password and chagned my credit card for billing. Whne I next went to play songs and the speakers, they no longer show up on the list of devices. Is ...

Casual Listener

I have two pioneer SMA speakers.  I had them each working fine with Spotify connect.  I then updated my password and chagned my credit card for billing.  Whne I next went to play ...

cnd

Casual Listener

3029 Views

3 replies

0 likes

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Premium Account

So I just upgraded to premium after my account was on free for a couple months, but once i upgraded, it worked for a minute let me click on a song, but after a couple minutes went by, it wouldn't work anymore. But they are available offline, but won'...

Casual Listener

So I just upgraded to premium after my account was on free for a couple months, but once i upgraded, it worked for a minute let me click on a song, but after a couple minutes went by, it wouldn't wor...

Noahboa98

Casual Listener

879 Views

6 replies

0 likes

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spotify doesnt always auto play when bluetooth connects :/

hi all, when i get into my car spotify only auto plays around 50% of the time Ive got an app that actually launches spotify as soon as BT is connected, but the music doesnt arrive to my ears could it be a memory/cache issue with spotify? thanks dan p...

Visitor

hi all,   when i get into my car spotify only auto plays around 50% of the time 😕 Ive got an app that actually launches spotify as soon as BT is connected, but the music doesnt arrive to ...

user-removed

Not applicable

665 Views

4 replies

0 likes

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Fast forwarding on android

Hello. I have a problem that have happen to me after the latest 2-3 patches on my mobil. i used to transfer huge mp3 files from my computer to my phone with the use of spotify. Think 50-90 min mix before i had no problem fast forwarding in those song...

Casual Listener

Hello.    I have a problem that have happen  to me after the latest 2-3 patches on my mobil.  i used to transfer huge mp3 files from my computer to my phone with the use of ...

Chezze

Casual Listener

613 Views

2 replies

0 likes

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Bug: Android version shows Playlist Folder which doesn't exist anymore - no way to delete it

All Playlist Folders are deleted and don't show in www interface and in stand-alone app. There's one Playlist Folder shown in android app (on any android phone where I login to Spotify) and cannot be deleted. Playlists created inside this Playlist Fo...

Newbie

All Playlist Folders are deleted and don't show in www interface and in stand-alone app. There's one Playlist Folder shown in android app (on any android phone where I login to Spotify) and cannot be...

Daniel

Community Legend

585 Views

1 replies

0 likes

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"Unfortunately, Spotify has stopped."

All i get when i try to start Spotify is a black screen with the Spotify logo and three small grey bars in the top left hand corner. The message ""Unfortunately, Spotify has stopped." then comes up with a report or ok box. Nothing happens. I've tried...

Roadie

All i get when i try to start Spotify is a black screen with the Spotify logo and three small grey bars in the top left hand corner. The message ""Unfortunately, Spotify has stopped." then comes...

Daniel

Community Legend

1322 Views

1 replies

0 likes

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No Radio option on Spotify app for Android

I just recently switched from an iphone to the galaxy s5 and I immediately downloaded Spotify. The first thing I noticed is that when I went to start up the app for the first time, there was no option for Radio on my phone. I also pay every month for...

Casual Listener

I just recently switched from an iphone to the galaxy s5 and I immediately downloaded Spotify. The first thing I noticed is that when I went to start up the app for the first time, there was no optio...

Daniel

Community Legend

918 Views

5 replies

0 likes

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