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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 846707 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 846707 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16031 Views
  • 3 replies
  • 0 likes
  • 16031 Views
  • 3 replies
  • 0 likes

[Android] extreme usage of mobile data

Hi there, I've read that I'm not the only one with this problem, but as far as I could see it has not been this extreme until now: In the days 25.12.13 to 28.12.13 I did not use Spotify on my mobile phone (Samsung Galaxy S2 with Android), I only used...

  • Casual Listener
  • Hi there,   I've read that I'm not the only one with this problem, but as far as I could see it has not been this extreme until now:   In the days 25.12.13 to 28.12.13 I did not use...
  • Joe
  • Community Legend
  • 381 Views
  • 5 replies
  • 0 likes
  • 381 Views
  • 5 replies
  • 0 likes

Very specific crash condition

I am running spotify on my LG F6. The problem I am experiencing is that when I am on the artist page for Rilo Kiley if I try to scroll down past the "Appears On" section the app closes abruptly. If I'm playing music at the time it continues uninterru...

  • Newbie
  • I am running spotify on my LG F6. The problem I am experiencing is that when I am on the artist page for Rilo Kiley if I try to scroll down past the "Appears On" section the app closes abruptly. If I...
  • Joe
  • Community Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Data Usage on my Samsung Galaxy S4

I have been paying for and using Spotify now for a few months on my Samsung Galaxy S4. I know that as it is a streaming service that it will use up a large amount of data usage for each month of my phone plan. In previous months I can say that it has...

  • Casual Listener
  • I have been paying for and using Spotify now for a few months on my Samsung Galaxy S4. I know that as it is a streaming service that it will use up a large amount of data usage for each month of my p...
  • Joe
  • Community Legend
  • 7150 Views
  • 10 replies
  • 0 likes
  • data
    Usage
  • 7150 Views
  • 10 replies
  • 0 likes

Offline play lists repeatedly erased

My offline play lists have been erased twice in the last two weeks. I have used Spotify premium for over two years with my offline play lists being erased a few times prior to this occurrence. I wasn't too concerned previously as I was in the UK and ...

  • Visitor
  • My offline play lists have been erased twice in the last two weeks. I have used Spotify premium for over two years with my offline play lists being erased a few times prior to this occurrence. I wasn...
  • user-removed
  • Not applicable
  • 524 Views
  • 3 replies
  • 0 likes
  • 524 Views
  • 3 replies
  • 0 likes

Solved!! Notification bar changed size

At first the notification bar widget was two lines tall. Then it switched to one line tall. No clue why. Any ideas?

  • Gig Goer
  • At first the notification bar widget was two lines tall. Then it switched to one line tall. No clue why. Any ideas?
  • Matze
  • Roadie
  • 1081 Views
  • 1 replies
  • 0 likes
  • 1081 Views
  • 1 replies
  • 0 likes

Synced local tracks not available in Adroid app

I just synced some local tracks to spotify and they show up fine on my PC but in my phone the local tracks are grey and unavailable. I have tried logging in and out a few times and the problem persists. Can anyone help me?

  • Newbie
  • I just synced some local tracks to spotify and they show up fine on my PC but in my phone the local tracks are grey and unavailable. I have tried logging in and out a few times and the problem persis...
  • Joe
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Song information via bluetooth

I am currently using SGS3 and just updated to Android version 4.3. I drive a lot due my work and Spotify has been my best friend during these trips. One of the biggest thing was when I bought my Volvo S60 that includes integrated bluetooth with A2DP ...

  • Casual Listener
  • I am currently using SGS3 and just updated to Android version 4.3. I drive a lot due my work and Spotify has been my best friend during these trips. One of the biggest thing was when I bought my Volv...
  • Matze
  • Roadie
  • 4076 Views
  • 1 replies
  • 0 likes
  • 4076 Views
  • 1 replies
  • 0 likes

3G data turned off but still being used

Hi. This morning I set several albums to download ie make them offline. I was connected to my WiFi network. I thought it was strange when the third album got stuck at 16% then later I got an email from my telephone provider to say I'd used all my dat...

  • Regular
  • Hi. This morning I set several albums to download ie make them offline. I was connected to my WiFi network. I thought it was strange when the third album got stuck at 16% then later I got an email fr...
  • Joe
  • Community Legend
  • 3529 Views
  • 11 replies
  • 0 likes
  • WiFi 3g download offline settings
  • 3529 Views
  • 11 replies
  • 0 likes

Offline playlist will not play

I made a playlist of songs from spotify's database and am trying to play them offline and it will not work. I made it an offline playlist too. Also it has that green download arrow next under the playlist name next to the number of track on the playl...

  • Visitor
  • I made a playlist of songs from spotify's database and am trying to play them offline and it will not work. I made it an offline playlist too. Also it has that green download arrow next under th...
  • Josh
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Solved!! Is my phone compatible with Spotify?

I recently got an email about Spotify being offered free on mobile. When I tried to install it from Google Play, I got an error saying my device is incompatible with the app. I have a Sony Xperia SP running Android version 4.1.2. I wasn't sure if thi...

  • Casual Listener
  • I recently got an email about Spotify being offered free on mobile. When I tried to install it from Google Play, I got an error saying my device is incompatible with the app. I have a Sony Xperia SP ...
  • lariwestside
  • Casual Listener
  • 748 Views
  • 2 replies
  • 0 likes
  • 748 Views
  • 2 replies
  • 0 likes

Duplicate playlists after folders created

I created folders on my PC to organize my playlists. Wonderful. The only problem is that now all the playlists downloaded on my Android device appear twice, once in the download section and once in the folders I created. I'm using Android 4.1.2 runni...

  • Gig Goer
  • I created folders on my PC to organize my playlists. Wonderful. The only problem is that now all the playlists downloaded on my Android device appear twice, once in the download section and once in t...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
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Solved!! Can the developers fix the bugs before adding new features?!

There are so many issues with the app. I don't need a new log in screen or anything fancy for now or the rest or the community. I've used spotify on an HTC One, Galaxy S4, Galaxy Note 3 and many other phones and they all are full of bugs.Bugs such as...

  • Regular
  • There are so many issues with the app. I don't need a new log in screen or anything fancy for now or the rest or the community. I've used spotify on an HTC One, Galaxy S4, Galaxy Note 3 and many othe...
  • guyalisha
  • Newbie
  • 921 Views
  • 14 replies
  • 2 likes
  • 921 Views
  • 14 replies
  • 2 likes

Audio Effects

I have a Huawei Premia 4g . I'm running 4.0.4 Android Ice Cream Sandwich . I've noticed that when I go to my Audio Effects I don't have the option to have 3d effects .

  • Casual Listener
  • I have a Huawei Premia 4g . I'm running 4.0.4 Android Ice Cream Sandwich . I've noticed that when I go to my Audio Effects I don't have the option to have 3d effects .
  • Joe
  • Community Legend
  • 248 Views
  • 2 replies
  • 0 likes
  • 248 Views
  • 2 replies
  • 0 likes

BUG: song duration reported in seconds instead of milliseconds

The android client uses RemoteControlClient to broadcast track metadata, which is then consumed e.g. by the lock screen widget, but also by the AVRCP service. Unfortunately, the duration of the track is reported in seconds whereas the docs clearly st...

  • Casual Listener
  • The android client uses RemoteControlClient to broadcast track metadata, which is then consumed e.g. by the lock screen widget, but also by the AVRCP service. Unfortunately, the duration of the track...
  • Taylor
  • Community Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Spotify not recognized on android phone

I upgraded my Spotify to premium on my tablet today but my android phone doesn't recognize it! I have logged out of Spotify on my tablet and the phone still doesn't recognize the upgrade to premium! Any suggestions ?

  • Newbie
  • I upgraded my Spotify to premium on my tablet today but my android phone doesn't recognize it! I have logged out of Spotify on my tablet and the phone still doesn't recognize the upgrade to premium! ...
  • Peter__
  • Community Legend
  • 389 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 389 Views
  • 1 replies
  • 0 likes

Won't sync all songs

Spotify wanted to resync all the songs, and is appearing to use a ton of memory all over again to do so. First, why is it not overwriting the first batch, and secondly, it got most of them synched, but then it gave me a warning that it was nearly out...

  • Newbie
  • Spotify wanted to resync all the songs, and is appearing to use a ton of memory all over again to do so.  First, why is it not overwriting the first batch, and secondly, it got most of them sync...
  • Peter__
  • Community Legend
  • 834 Views
  • 1 replies
  • 0 likes
  • 834 Views
  • 1 replies
  • 0 likes

Missing push notification and equalizer settings option on HTC One

Hi, I can neither set push notifications nor equalizer settings as the respective menu items simply do not show up under settings. I'm an HTC One user and this sucks. Any ideas? Thx. Mazze

  • Roadie
  • Hi,   I can neither set push notifications nor equalizer settings as the respective menu items simply do not show up under settings. I'm an HTC One user and this sucks. Any ideas?   ...
  • mazze_germany
  • Roadie
  • 268 Views
  • 2 replies
  • 0 likes
  • 268 Views
  • 2 replies
  • 0 likes

Collection/Your Music missing

It seems that folk are having issues with Collection across devices. Either it has disappeared completely or "Albums" is missing. This has been escalated to the staff. Please keep an eye on this thread for news.

  • Community Legend
  • It seems that folk are having issues with Collection across devices. Either it has disappeared completely or "Albums" is missing. This has been escalated to the staff. Please keep an eye on this thre...
  • alesmana
  • Casual Listener
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Solved!! Collection and Playlist Menu??

English: When i create a new Account (48h test) i get an Collection Tab in my Side Menü. It looks better and i can search for artists or albums in my playlists. But when i use my normal Account i only have "Playlists" without this features... Anybody...

  • Casual Listener
  •   English: When i create a new Account (48h test) i get an Collection Tab in my Side Menü. It looks better and i can search for artists or albums in my playlists. But when i use my normal ...
  • jackvickers
  • Casual Listener
  • 593 Views
  • 6 replies
  • 0 likes
  • 593 Views
  • 6 replies
  • 0 likes

No Spotify controls in notification center

Hey there, I am using a Samsung Galaxy S4 (Android version 4.2.2, Spotify version 0.7.4) and when I play music there are no Spotify controls in the notification center. I don't get why they don't appear. Any suggestions?

  • Visitor
  • Hey there,   I am using a Samsung Galaxy S4 (Android version 4.2.2, Spotify version 0.7.4) and when I play music there are no Spotify controls in the notification center. I don't get why the...
  • user-removed
  • Not applicable
  • 624 Views
  • 2 replies
  • 0 likes
  • 624 Views
  • 2 replies
  • 0 likes