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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5282 Views

0 replies

6 likes

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Solved!! All tracks deleted after crash on android 5

I am premium user and after a crash caused by the instabillity of Android 5.0.1 all my spotify tracks are deleted and I habe to redownload them all.Would somebody hell me to fix this please?

Visitor

I am premium user and after a crash caused by the instabillity of Android 5.0.1 all my spotify tracks are deleted and I habe to redownload them all. Would somebody hell me to fix this please?

user-removed

Not applicable

758 Views

4 replies

0 likes

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I can't listen music

When I hit the song I want to listen at, the shuffle button wiggle. I'm on android with a Motorola Moto G 2nd generation.

Regular

When I hit the song I want to listen at, the shuffle button wiggle. I'm on android with a Motorola Moto G 2nd generation.

seb_dup2

Regular

865 Views

9 replies

0 likes

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Spotify Replacing Local Files w/ Spotify Version & Unsyncing Devices?

I just started having this problem. I have been trying to put a song from my local files into one of my playlists, but Spotify continually puts in their version of the song - that's not what I want. I already selected ALL of my local files and right-...

Casual Listener

I just started having this problem. I have been trying to put a song from my local files into one of my playlists, but Spotify continually puts in their version of the song - that's not what I want. ...

thai2000

Roadie

1737 Views

3 replies

0 likes

local files
resyncing
unsyncing
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New veersion problems

First of all this version starts very slow. Why must i choose 3 times back to close the app . Why start the app in the settings menu ???? Why must we wait 30seconds or more before the music starts to play ??? Getting more on peoples nerves. WHEN WILL...

Roadie

First of all this version starts very slow. Why must i choose 3 times back to close the app . Why start the app in the settings menu ????  Why must we wait 30seconds or more before the mus...

296 Views

0 replies

0 likes

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No local file support android

Cannot listen to local files on android tablet. I no longer have a desktop computer for your dated workaround. Finding that i need more local files for the increasing amount if music you do not have. Will you be sorting this? Google can do it.

Gig Goer

Cannot listen to local files on android tablet. I no longer have a desktop computer for your dated workaround. Finding that i need more local files for the increasing amount if music you do not have....

323 Views

0 replies

0 likes

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Just done the new update on a moto g and it's killed the app. Slow and freezes

The new update has killed the app. Its slow, frozen and unusable. Can I remove the new update, its bad enough I can't back up to my sd card now this.

Newbie

The new update has killed the app. Its slow, frozen and unusable. Can I remove the new update, its bad enough I can't back up to my sd card now this.

287 Views

0 replies

0 likes

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no internet again and again

Hi all I'm just about ready to chuck it in and get my cd's back on of the attick I use my galaxy s4 via wifi (which is stable) I connect my bluetooth to my sound system, it plays a few tracks then stops and displays no internet. I tried it on my gala...

Casual Listener

Hi all I'm just about ready to chuck it in and get my cd's back on of the attick   I use my galaxy s4 via wifi (which is stable) I connect my bluetooth to my sound system, it plays a few tra...

275 Views

0 replies

0 likes

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Newsletter abbestellen

Wenn ich meinen Newsletter abbestellen will funktioniert es nicht. Ich bekomme weiterhin news. I cant unfollow my newsletter. Pls make it manuell! Thx Janis

Newbie

Wenn ich meinen Newsletter abbestellen will funktioniert es nicht. Ich bekomme weiterhin news. I cant unfollow my newsletter. Pls make it manuell! Thx Janis

medako

Casual Listener

946 Views

6 replies

0 likes

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Solved!! ASUS Transformer T101 Shutting down

Hello, I have a Premiumm account. A couple of months ago i Installed and play wihout any proiblem on my tablet and PC, Last days when starting spotify on the tablet, and open spotify on My Music, inmediatelly shuts down. I´m not able to do anything. ...

Casual Listener

Hello,   I have a Premiumm account. A couple of months ago i Installed and play wihout any proiblem on my tablet and PC,   Last days when starting spotify on the tablet, and open sp...

emaspero

Casual Listener

1831 Views

8 replies

0 likes

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Solved!! Spotify Won't Save Many Artists I'm Following

When I choose 'follow' for an artist, Spotify apparently hasn't been saving that data...when I go to the Artist list under 'My Music', many bands I flagged are no longer being followed. This is especially frustrating when I want to follow new music d...

Casual Listener

When I choose 'follow' for an artist, Spotify apparently hasn't been saving that data...when I go to the Artist list under 'My Music', many bands I flagged are no longer being followed. This is espec...

Daniel

Community Legend

1609 Views

1 replies

0 likes

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Older GUI on rooted phone?

I rooted my Galaxy S4 with Cyanogenmod to get the equalizer to work for local files, and the GUI was exactly the same. But then as CM has problems with bluetooth, I installed AOKP and now I have the older GUI where you can't scroll left or right to t...

Music Fan

I rooted my Galaxy S4 with Cyanogenmod to get the equalizer to work for local files, and the GUI was exactly the same. But then as CM has problems with bluetooth, I installed AOKP and now I have the ...

Daniel

Community Legend

454 Views

3 replies

0 likes

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No audio

Hey guys, I hope you can help... Until today I have had ZERO issues with Spotify on my Samsung Galaxy SIII, today I find I have no audio during music, it is playing as I can see the counter counting. I skip forward a song thinkng that may help, it do...

Newbie

 Hey guys, I hope you can help... Until today I have had ZERO issues with Spotify on my Samsung Galaxy SIII, today I find I have no audio during music, it is playing as I can see the counter cou...

Daniel

Community Legend

409 Views

1 replies

0 likes

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  • 1 replies
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download refusal

Every time I save a song to my spotify lately it just saves and won't download? So it's not allowing me to use it when I am offline....very confused....any suggestions??

Casual Listener

Every time I save a song to my spotify lately it just saves and won't download? So it's not allowing me to use it when I am offline....very confused....any suggestions??

Daniel

Community Legend

701 Views

2 replies

0 likes

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Error message: "this track is not available in your region"?

I have spotify premium and I'm using a galaxy s4. I'm also in the UK (london) and when I try to listen to 'love me like you do' by ellie goulding, it gives me the error message that it's not available in my region, although other people can listen to...

Regular

I have spotify premium and I'm using a galaxy s4. I'm also in the UK (london) and when I try to listen to 'love me like you do' by ellie goulding, it gives me the error message that it's not availabl...

Maddie1357

Regular

1404 Views

4 replies

0 likes

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Problem with Spotify player, local files are not white and don't synchronize with Androide Spotify

This files in gray, for example Love Song - 311 i cannot synchronize in my playlist offline for Androide Phone. I can liseting in the player, but don't download in my phone playlist.

Regular

This files in gray, for example Love Song - 311 i cannot synchronize in my playlist offline for Androide Phone.   I can liseting in the player, but don't download in my phone playlist. &nb...

Daniel

Community Legend

1520 Views

8 replies

0 likes

Windows
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Additional device

I have an extra device that I want to play my spotify on. It is tied to my wife's Facebook account. Because of this, I am unable to log into my spotify. Every time that I try to enter my spotify username and password I get an error for wrong username...

Casual Listener

I have an extra device that I want to play my spotify on. It is tied to my wife's Facebook account. Because of this, I am unable to log into my spotify. Every time that I try to enter my spotify us...

Daniel

Community Legend

856 Views

5 replies

0 likes

Login Errors
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[Spotify Caribisch Nederland]

Beste members,Momenteel woon ik op Bonaire, juridisch gezien een bijzondere gemeente van Nederland, Caribisch Nederland. Nu heb ik het volgende probleem: Ik wil graag in de play store Spotify downloaden zodat ik Spotify op mijn telefoon kan gebruiken...

Newbie

Beste members, Momenteel woon ik op Bonaire, juridisch gezien een bijzondere gemeente van Nederland, Caribisch Nederland. Nu heb ik het volgende probleem: Ik wil graag in de play store Spotify dow...

MichaelW

Community Legend

728 Views

1 replies

0 likes

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Troubles with downloading music to my offline playlist

Hi! I've searched the forum but found no answer. I'm premium, but since a few days, I: 1. Can't listen to music while offline on my computer 2. My celphone (android) stops downloading in the middle of a playlist. I get a notification that there's not...

Newbie

Hi! I've searched the forum but found no answer. I'm premium, but since a few days, I: 1. Can't listen to music while offline on my computer 2. My celphone (android) stops downloading in the mi...

Daniel

Community Legend

326 Views

1 replies

0 likes

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  • 1 replies
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I can't sync my music from the laptop to my mobile.

Hello all ! I got a laptop, running on Windows 8, and a mobile Samsung Galaxy Note 3. When I had my old laptop i was able to download music, put it in spotify with the local files option, then i dragged and dropped those mp3 in a offline session, it ...

Newbie

Hello all !   I got a laptop, running on Windows 8, and a mobile Samsung Galaxy Note 3.   When I had my old laptop i was able to download music, put it in spotify with the local fil...

Daniel

Community Legend

2441 Views

1 replies

0 likes

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login issue Galaxy s5

Hi! I can't login after uppdating my Galaxy S5 to lolipop. The error i got is wrong username or password. I tried in ios(ipad mini),pc and on a galaxy s tab with the same username and password and it works great there. I tried on two different s5 wit...

Casual Listener

Hi!   I can't login after uppdating my Galaxy S5 to lolipop. The error i got is wrong username or password. I tried in ios(ipad mini),pc and on a galaxy s tab with the same username and ...

OviiiOne

Community Legend

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes