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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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0 replies

7 likes

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Track degradation or skipping when streming bluetooth to car

Hi All, often when i play music in my car (volvo V40) streaming it from Spotify through bluetooth the audio start skipping, i've tried a clean install of spotify, formatting the phone (HTC One M7),Changing ROM of the phone, changing the quality of th...

Casual Listener

Hi All,   often when i play music in my car (volvo V40) streaming it from Spotify through bluetooth the audio start skipping, i've tried a clean install of spotify, formatting the phone (HTC...

Daniel

Community Legend

1894 Views

5 replies

0 likes

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Spotify asking "continue or..."

I have an Andoid minix neo X5 mini connected to my tv, with a mouse. I can direct that player which song to play with my Samsung Galaxy tab 3 tablet. Of course the tab3 can also play the music. However, playing on the tab3 takes precedence over the N...

Visitor

I have an Andoid minix neo X5 mini connected to my tv, with a mouse. I can direct that player which song to play with my Samsung Galaxy tab 3 tablet. Of course the tab3 can also play the music. Howev...

Daniel

Community Legend

638 Views

1 replies

0 likes

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Spotify app won't play any music

Hi all This morning I went to play some music on my phone and basically it just isn't working. It showed the 'play' button (the circle with the arrow in) but the slider wasn't moving and there was no sound. I was able to move the slider further along...

Regular

Hi all   This morning I went to play some music on my phone and basically it just isn't working. It showed the 'play' button (the circle with the arrow in) but the slider wasn't moving and t...

lefrickster

Regular

12037 Views

7 replies

1 likes

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sometimes songs didn't play sound

Hi, I'm an android user, and when I have extreme audio quality turned on, sometimes when I want to listen a song it starts to play but without sound, and I have to retry like 4 times. How can I solve it?

Casual Listener

Hi, I'm an android user, and when I have extreme audio quality turned on, sometimes when I want to listen a song it starts to play but without sound, and I have to retry like 4 times. How can I solve...

Daniel

Community Legend

814 Views

5 replies

0 likes

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Keeps Crashing on Galaxy Note 3

Dear Support & Community, Since the last Update the app crashes always in the launching process. I´m using a Samsung Galaxy Note III with Android 4.4.2.

Newbie

Dear Support & Community,   Since the last Update the app crashes always in the launching process. I´m using a Samsung Galaxy Note III with Android 4.4.2.  

Daniel

Community Legend

1203 Views

3 replies

0 likes

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Solved!! Spotify SDK return 1001

Hi, When Player.play is called for a trackId on the Andriod Spotify SDK, it returns 1001 (Country not supported) error randomly. This is because the available_markets array do not contain the supported country. This is very random and interrupts audi...

Newbie

Hi,   When Player.play is called for a trackId on the Andriod Spotify SDK, it returns 1001 (Country not supported) error randomly. This is because the available_markets array do not contain ...

Peter__

Community Legend

1127 Views

1 replies

0 likes

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Solved!! Spotify has unfortunately stopped

I have a big problem with Spotify on my Android phone. I bought a new Android in June 2014 - Spotify worked perfectly. In September Spotify started to act weird. A pop up window with the text "Spotify has unfortunately stopped" started to appeared on...

Casual Listener

I have a big problem with Spotify on my Android phone. I bought a new Android in June 2014 - Spotify worked perfectly. In September Spotify started to act weird. A pop up window with the text "S...

Daniel

Community Legend

1328 Views

5 replies

0 likes

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Can't save music

Spotify refuses to remember the music I save or make available offline. I save it and make it availabe offline, it says it's downloaded. I put it in offline mode and disconnect from the internet and the music disappears from my library. I'm using Spo...

Newbie

Spotify refuses to remember the music I save or make available offline. I save it and make it availabe offline, it says it's downloaded. I put it in offline mode and disconnect from the internet and ...

MichaelW

Community Legend

923 Views

1 replies

0 likes

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Solved!! cant pay with american express card

Im entering my card in and it keeps saying that something went wrong. Im entering everything in the right way. Please help

Visitor

Im entering my card in and it keeps saying that something went wrong. Im entering everything in the right way. Please help

MichaelW

Community Legend

11879 Views

4 replies

0 likes

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Solved!! BUG: Bluetooth playback info

Hi there I am experiencing a bug with Spotify for Android and a Bluetooth connection to a car that just got worse. I use Spotify for Android in my car on my Google Nexus 5 (Android 4.4.4). My car is an Audi A6 and the connection is via Bluetooth. Whe...

Music Fan

Hi there   I am experiencing a bug with Spotify for Android and a Bluetooth connection to a car that just got worse.   I use Spotify for Android in my car on my Google Nexus 5 (Andr...

Daniel

Community Legend

1907 Views

1 replies

0 likes

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Android keeps temporarily deleting my saved music...what do I do???

Hello, I have been having this issue for about a week and a half now. I do not understand what is causing it to happen. But, all my "saved" music temporarily disappears. IT is really annoying, because to fix it I have to clear my data, thus forcing m...

Regular

Hello, I have been having this issue for about a week and a half now. I do not understand what is causing it to happen. But, all my "saved" music temporarily disappears. IT is really annoying, becaus...

Daniel

Community Legend

819 Views

1 replies

0 likes

Android 4.4.4
saved songs
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playing music at will on mobile devices

I have friends that can just pick songs on their mobile devices without a subscription. I think that's kind of bogus. All I am able to do is press the shuffle play button to play music. What's this about? Is it possibly because they have different de...

Newbie

I have friends that can just pick songs on their mobile devices without a subscription. I think that's kind of bogus. All I am able to do is press the shuffle play button to play music. What's this a...

Daniel

Community Legend

538 Views

2 replies

0 likes

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If I queue multiple songs, after the first song plays the queue clears.

I use Connect between two android phones for music at parties. Recently, when I try to queue a bunch of songs in a row, after it plays one song from the queue the rest of the queue disappears and it just continues shuffling. I've tried deleting and r...

Newbie

I use Connect between two android phones for music at parties. Recently, when I try to queue a bunch of songs in a row, after it plays one song from the queue the rest of the queue disappears and it ...

Daniel

Community Legend

458 Views

1 replies

0 likes

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Cant download Android App - says it's not available in my country (it IS)

I just bought a motorola x in the US (an unlocked phone) and wanted to download spotify today and it says in google play it is not available in my country (Poland, I've been using spotify for a few months now without ANY problem - I pay with my card ...

Newbie

I just bought a motorola x in the US (an unlocked phone) and wanted to download spotify today and it says in google play it is not available in my country (Poland, I've been using spotify for a few m...

Jordi

Community Legend

952 Views

1 replies

0 likes

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Recent Android App Bugs

I have had Spotify for Android for almost a year. I had it on my Galaxy note 3 from the start and i had a no Meta Data (No Track Info) issue over Bluetooth at first but after about a month it cleared up.....i chocked that up to you guys updating the ...

Visitor

I have had Spotify for Android for almost a year. I had it on my Galaxy note 3 from the start and i had a no Meta Data (No Track Info) issue over Bluetooth at first but after about a month it cleared...

Daniel

Community Legend

1515 Views

19 replies

0 likes

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Solved!! Issues since latest update

I'm not sure if this is part of update or not but when I'm on Spotify I cannot skip songs anymore, I have to go to home page and then the function appears in notification bar. REALLY annoying. There used to be a screen you dragged up to skip music wi...

Casual Listener

I'm not sure if this is part of update or not but when I'm on Spotify I cannot skip songs anymore, I have to go to home page and then the function appears in notification bar. REALLY annoying. T...

ancomah

Casual Listener

591 Views

1 replies

0 likes

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Solved!! Fire TV - UK user with Premium Subscription - Spotify Connect not working

Hi,I have just installed a Fire TV in my living room and installed Spotify Connect from Amazon Appstore. When I open the App on the Fire TV neither my iPad Air or iPhone 6 can see the Fire TV. Both are running iOS 8.1 and have latest Spotify iOS Apps...

Music Fan

Hi, I have just installed a Fire TV in my living room and installed Spotify Connect from Amazon Appstore. When I open the App on the Fire TV neither my iPad Air or iPhone 6 can see the Fire TV. Bo...

Perpics

Regular

3732 Views

22 replies

0 likes

fire TV
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Some iTunes songs won't play

Hello, you all. First of all, English is not my first language, so... Second, the problem below only happens on my Nexus 4, running a moded 4.4 Android's ROM. I created a playlist so I can play my iTunes song and, the problem is, some of the songs wo...

Visitor

Hello, you all. First of all, English is not my first language, so... Second, the problem below only happens on my Nexus 4, running a moded 4.4 Android's ROM. I created a playlist so I can...

user-removed

Not applicable

1818 Views

4 replies

0 likes

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Solved!! A-Jays Five remote problems

Hi I recently bought my a-JAYS Five and tried using them with Spotify on my Samsung Galaxy s5. When i tried using the remote, it started playing a song which was saved on my phone. I deleted all songs from my phone (only had one song), and tried agai...

Newbie

Hi I recently bought my a-JAYS Five and tried using them with Spotify on my Samsung Galaxy s5. When i tried using the remote, it started playing a song which was saved on my phone. I deleted all so...

Daniel

Community Legend

2782 Views

1 replies

0 likes

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