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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375667 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7535 Views

0 replies

7 likes

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App loosing the music downloaded, repeated problem with 5 devices

I have repeatedly open tickets and tried to get people to acknowledge it, I am getting infuriated with it, and everytime I post itPeople who have nothing to do with spotify try to tell me "Hur hur hur, ish your fone! nut da app, ur SD card is broken ...

Roadie

I have repeatedly open tickets and tried to get people to acknowledge it, I am getting infuriated with it, and everytime I post it People who have nothing to do with spotify try to tell me "Hur hu...

Quentarus

Roadie

644 Views

3 replies

1 likes

  • 644 Views
  • 3 replies
  • 1 likes

Spotify app crashes before startup

I have a galaxy s4 and my spotify app has stopped working completely on it. I got the software update a month ago, and it started doing this in the beginning of January. I open the app and before the screen shows anything, it just says spotify has st...

Visitor

I have a galaxy s4 and my spotify app has stopped working completely on it. I got the software update a month ago, and it started doing this in the beginning of January. I open the app and before the...

MattSuda

Spotify Star

1069 Views

1 replies

0 likes

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  • 1 replies
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I tried to reddemed my 6 month premiumfreetrialbutitwontletmeplaythesongiwantunlessilayshufflewhichi

I tried to reddemed my 6 month premium free trial on spotify but it won't let me play the song i want, unless i press play shuffle but it won't play the song i want

Newbie

I tried to reddemed my 6 month premium free trial on spotify but it won't let me play the song i want, unless i press play shuffle but it won't play the song i want

MattSuda

Spotify Star

628 Views

1 replies

0 likes

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  • 1 replies
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Spotify is no longer working on my Blackberry Z30

Up until a several weeks ago, I had no problems using Spotify at all on Blackberry Z30 (downloaded from Amazon). However, have been experiencing issues streaming music. Typically, a song will start playing, play for about five seconds, and then stop....

Casual Listener

Up until a several weeks ago, I had no problems using Spotify at all on Blackberry Z30 (downloaded from Amazon). However, have been experiencing issues streaming music. Typically, a so...

anotherquestion

Casual Listener

1465 Views

3 replies

0 likes

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  • 3 replies
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Spotify on Android always downloading

Hi guys!Sorry at first - I am from germany and my english skills are not the best.Following problem: bought the 3month-version for 99Cent last week, got upgraded to premium.So I added at my pc-Account some playlists and installed the app on my Note3....

Casual Listener

Hi guys! Sorry at first - I am from germany and my english skills are not the best. Following problem: bought the 3month-version for 99Cent last week, got upgraded to premium. So I added at my...

JensWieschke

Casual Listener

552 Views

1 replies

0 likes

  • 552 Views
  • 1 replies
  • 0 likes

Local files show up as synced but are not available

I'm having an issue with Spotify Premium on a Nexus 5 with Android 5.0.1. I've synced quite a lot of local files and that usually goes fine. But two files suddenly aren't playable anymore ("Broken Jaw" and "Chin Music…"). They're greyed out and if I ...

Roadie

I' m having an issue with Spotify Premium on a Nexus 5 with Android 5.0.1. I've synced quite a lot of local files and that usually goes fine. But two files suddenly aren't playable anymore ("Broken ...

623 Views

0 replies

1 likes

Android
local files
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Spotify connect showing unkown device

Hi, My Spotify connect is showing an unkown device in the list when using my Nexus 5 with android 5. It shows it and says it is playing on that device even though we are no not the same network, I'm not even connected via wifi. I thought this was a r...

Newbie

Hi,   My Spotify connect is showing an unkown device in the list when using my Nexus 5 with android 5.   It shows it and says it is playing on that device even though we are no not ...

ErickRGuetta

Community Legend

660 Views

1 replies

0 likes

Android
bug
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Playback stops and app freezes when connection changes on Nexus 5

Lately I have problems with playback on my android phone (Nexus 5). The playback often stops when phone's connection changes. E.g. when switching from wifi to mobile data, or when I lose connectivity when the car goes into tunel. I listen to an off-l...

Casual Listener

Lately I have problems with playback on my android phone (Nexus 5). The playback often stops when phone's connection changes. E.g. when switching from wifi to mobile data, or when I lose connectivity...

346 Views

0 replies

0 likes

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Album art remains on lock after close

After I close the spotify app the album art is still on my lock screen. I have to power off the phone to get rid of it. Is this ment to be like this? My phone is a nexis 5 with lollipop.

Newbie

After I close the spotify app the album art is still on my lock screen. I have to power off the phone to get rid of it. Is this ment to be like this? My phone is a nexis 5 with lollipop.

pandaface

Newbie

429 Views

1 replies

1 likes

  • 429 Views
  • 1 replies
  • 1 likes

Songs keep skipping in free phone app

I have been using the free phone app for a long time with no issues. Recently, any song regardless of radio stream or from my own playlists will randomly decide to skip to the next song. Its totally random, sometimes early sometimes late. Always anno...

Casual Listener

I have been using the free phone app for a long time with no issues. Recently, any song regardless of radio stream or from my own playlists will randomly decide to skip to the next song. Its totally ...

350 Views

0 replies

0 likes

  • 350 Views
  • 0 replies
  • 0 likes

Constant crashing and offline songs disappearing

Is the latest spotify release totally b0rked or something? For the last few days I can't go more than about 5mins without spotify stopping/crashing out and needing to be restarted, not only that but my offline downloads keep vanishing off the device,...

Casual Listener

Is the latest spotify release totally b0rked or something?  For the last few days I can't go more than about 5mins without spotify stopping/crashing out and needing to be restarted, not only tha...

ojhilt

Casual Listener

302 Views

1 replies

0 likes

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  • 1 replies
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Playlists

Does anyone know how I can get a playlist to play just the songs I have added to it and not ones which are similar. I'm compiling one for my boyfriend for valentines day as a modern day mix tape and only want the songs I've added to play? Thanks.

Casual Listener

Does anyone know how I can get a playlist to play just the songs I have added to it and not ones which are similar. I'm compiling one for my boyfriend for valentines day as a modern day mix tape and ...

Amyj1509

Casual Listener

275 Views

1 replies

0 likes

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  • 1 replies
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Black screen

I have premium and am using a Samsung 4S I have done all the updates, and when i clicked on app all i get is a black screen.

Newbie

I have premium and am using a Samsung 4S I have done all the updates, and when i clicked on app all i get is a black screen.  

OviiiOne

Community Legend

525 Views

3 replies

0 likes

  • 525 Views
  • 3 replies
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Played song / playlist changes randomly

Hi to all, there is currently a longer lasting problem while playing songs from Spotify playlists: While listening to songs on an existing playlist, the player after a couple of songs switches randomly to a complete different song not even in any of ...

Newbie

Hi to all,   there is currently a longer lasting problem while playing songs from Spotify playlists: While listening to songs on an existing playlist, the player after a couple of songs...

555 Views

0 replies

1 likes

  • 555 Views
  • 0 replies
  • 1 likes

lost all my playlists

I recently purchased a new droid and changed cell phone carrier. All of my music is not on my new phone. The same day I purchased my new droid,my laptop crashed So I cannot sync my new cell to my laptop. Spotify now says I am on free trial and not re...

Newbie

I recently purchased a new droid and changed cell phone carrier. All of my music is not on my new phone. The same day I purchased my new droid,my laptop crashed So I cannot sync my new cell to my lap...

MattSuda

Spotify Star

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
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Genre Radio Stations won't start: Spotify on Andriod

Hi all, Just signed up for a trial version of Spotify, and was liking it until yestrday. All of a sudden, I can't use the genre radio stations. All of them say "Sorry, this station canno't be started, please choose a different one". Artist stations w...

Regular

Hi all,   Just signed up for a trial version of Spotify, and was liking it until yestrday. All of a sudden, I can't use the genre radio stations. All of them say "Sorry, this station canno't...

Ferrindel

Casual Listener

2994 Views

20 replies

0 likes

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Solved!! Got Spotify premium 7-day trial and I can't access the premium features

Thought I would try the 7-day trial since I am thinking on buying it. So I clicked on the trial button and Spotify said "Restarting" but it didn't so I did it manually and when I went back into the app none of the features were there.

Newbie

Thought I would try the 7-day trial since I am thinking on buying it. So I clicked on the trial button and Spotify said "Restarting" but it didn't so I did it manually and when I went back into the a...

MattSuda

Spotify Star

773 Views

1 replies

0 likes

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  • 1 replies
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Android 4.1.1

Hi! I have a smartphone with Android 4.1.1. I want to download a Spotify player on it but I can only get the latest version on play store, which is not compatible with Android 4.1.1. What have I to do? Should I download an old version of Spotify? In ...

Newbie

Hi! I have a smartphone with Android 4.1.1. I  want to download a Spotify player on it but  I can only get the latest version on play store, which is not compatible with Android 4.1....

1440 Views

0 replies

0 likes

  • 1440 Views
  • 0 replies
  • 0 likes

offline songs randomly stop for 2-3 seconds

Just started using Premium. Have downloaded a few albums for offline useage. A lot of the time a song will randomly stop for 2-3 seconds then continue. Anything iI can do about this before I cancel sub? Thanks

Visitor

Just started using Premium. Have downloaded a few albums for offline useage. A lot of the time a song will randomly stop for 2-3 seconds then continue. Anything iI can do about this before I cancel s...

309 Views

0 replies

0 likes

  • 309 Views
  • 0 replies
  • 0 likes

Offline lists to sd card

Is there a way to save offline lists to an SD Card? I have an Android player in my car, and the flashdisk isn't so big. Would like to use the SD Card to save the offline lists on.How can I do this ?

Casual Listener

Is there a way to save offline lists to an SD Card? I have an Android player in my car, and the flashdisk isn't so big. Would like to use the SD Card to save the offline lists on. How can I do this ?

LeifGunnar

Casual Listener

428 Views

2 replies

0 likes

  • 428 Views
  • 2 replies
  • 0 likes