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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6328 Views

0 replies

7 likes

  • 6328 Views
  • 0 replies
  • 7 likes

How to show only full albums in my library

In the desktop version there (FINALLY!) is a option to filter only full albums from my library, but how to do it in the android app?Oh it's not implemented yet? what a surprise. i guess car integration is much more important than proper CORE FUNCTION...

Casual Listener

In the desktop version there (FINALLY!) is a option to filter only full albums from my library, but how to do it in the android app? Oh it's not implemented yet? what a surprise. i guess car integ...

Peter__

Community Legend

1276 Views

1 replies

2 likes

  • 1276 Views
  • 1 replies
  • 2 likes

Downloaded the update now I cant open the app

I just now downloaded version 1.6.0.952 and now I cant even open the app. Ivr tried reinstalling it and restsrting my phone but nothing is working.

Visitor

I just now downloaded version 1.6.0.952 and now I cant even open the app. Ivr tried reinstalling it and restsrting my phone but nothing is working.

Eefjewentelteef

Newbie

1382 Views

4 replies

0 likes

cant open app
Crash
crashes
Update
  • 1382 Views
  • 4 replies
  • 0 likes

Offline storage - Android wear

Hi! Im woundering if you will make it possible to storage offline playlists on android wear devices? I think it would be a really awesome feature!

Casual Listener

Hi! Im woundering if you will make it possible to storage offline playlists on android wear devices? I think it would be a really awesome feature!

Carina

Community Legend

708 Views

2 replies

0 likes

  • 708 Views
  • 2 replies
  • 0 likes

Solved!! login issues after update

I've just come home from a days work (currently working abroad from UK - home location) and spotify won't login on either my android tablet or phone. I use my Facebook account to log in and the passwords are kept safe with "Lastpass" (reccommend btw)...

Casual Listener

I've just come home from a days work (currently working abroad from UK - home location) and spotify won't login on either my android tablet or phone. I use my Facebook account to log in and the pass...

Daniel

Community Legend

739 Views

5 replies

0 likes

  • 739 Views
  • 5 replies
  • 0 likes

Solved!! shuffle won't stop on android

Hello, I'm running an android phone with spotify and the other day all my music playlists just started shuffling instead of playing in order as I have them on the desktop app. I have the premium service so I cannot find a setting to turn off the shuf...

Casual Listener

Hello, I'm running an android phone with spotify and the other day all my music playlists just started shuffling instead of playing in order as I have them on the desktop app. I have the premium se...

Madison_willie

Newbie

120727 Views

19 replies

5 likes

  • 120727 Views
  • 19 replies
  • 5 likes

Always downloading music

So like in my previous post http://community.spotify.com/t5/Help-Android/Always-downloading-music/m-p/837415#M30925 now it become even worse. Now music downloads everytime i unlock my screen every 10-30 mins (not all songs,but from 3 to 20) its nothi...

Music Fan

So like in my previous post http://community.spotify.com/t5/Help-Android/Always-downloading-music/m-p/837415#M30925 now it become even worse. Now music downloads everytime i unlock my screen eve...

LTMendarynas7

Music Fan

1908 Views

5 replies

0 likes

  • 1908 Views
  • 5 replies
  • 0 likes

Anyway possible way to log into Spotify Mobile without having to sign in through Facebook?

Originally signed up for desktop Spotify through Facebook a few years back. I now only use your mobile version, and no longer use Facebook and would like to delete it off of my phone. is there any work around to be able to sign into your premium mobi...

Visitor

Originally signed up for desktop Spotify through Facebook a few years back. I now only use your mobile version, and no longer use Facebook and would like to delete it off of my phone. is there any wo...

user-removed

Not applicable

1224 Views

6 replies

0 likes

  • 1224 Views
  • 6 replies
  • 0 likes

Spotify Connect cannot find vizio tv app to control

I want to be able to use my android phone spotify app with the spotify connect and control my vizio tv spotify app. No devices are shown on android spotify connect. Is this possible? how do i get my tv connection selected? The tv is connected to home...

Newbie

I want to be able to use my android phone spotify app with the spotify connect and control my vizio tv spotify app.  No devices are shown on android spotify connect.  Is this possible?&nbsp...

kaijones

Newbie

9387 Views

8 replies

8 likes

  • 9387 Views
  • 8 replies
  • 8 likes

Solved!! Spotify turns into a zombie state when connected to my car for to long.

I followed following instructions: http://community.spotify.com/t5/Help-Android/Android-Troubleshooting-Spotify/td-p/113082 (here is the template:) === START OF TEMPLATE === DescriptionPlease describe the problem When I listen to spotify on my cellph...

Regular

I followed following instructions:   http://community.spotify.com/t5/Help-Android/Android-Troubleshooting-Spotify/td-p/113082   (here is the template:)   === START OF TEMPL...

bamboomy

Regular

1364 Views

2 replies

0 likes

  • 1364 Views
  • 2 replies
  • 0 likes

Android 5 lock screen controls.

This is more just a post to ensure the devs are aware... Currently, in Android L/5, notifications are displayed now instead of the lockscreen controls. This means that lockscreen controls aren't displayed for the Spotify app on Android L. The followi...

Community Legend

This is more just a post to ensure the devs are aware...   Currently, in Android L/5, notifications are displayed now instead of the lockscreen controls.   This means that lockscree...

Liam

Community Legend

2263 Views

1 replies

4 likes

  • 2263 Views
  • 1 replies
  • 4 likes

Solved!! Downloaded Playlist doesnt play all songs in Offline mode - Just some

I have a Spotify Premium Account and downloaded my favorite playlists to my smartphone (Samsung S5) to listen to them offline (60 GB space on SD card, 50 GB free) to not cause any more costs. One playlist contains about 230 songs and they look like t...

Regular

I have a Spotify Premium Account and downloaded my favorite playlists to my smartphone (Samsung S5) to listen to them offline (60 GB space on SD card, 50 GB free) to not cause any more costs. One pla...

HansOkuChui

Regular

5139 Views

14 replies

1 likes

Android 4.4.2
offline playlist
  • 5139 Views
  • 14 replies
  • 1 likes

For each song previously "starred", the related album and artist has been added in "Your Music"

Hi, Since yesterday, for each song previously "starred", the related album and artist has been added in "Your Music" without any action from me. It created a huge mess in my library. I have a premium account since 3/4 years. How can I correct that? T...

Newbie

Hi,    Since yesterday, for each song previously "starred", the related album and artist has been added in "Your Music" without any action from me. It created a huge mess in my librar...

Daniel

Community Legend

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Music offline in Android

Hi, I have a premiun account with Spotify because basically I want to listen music offline in my cellphone. I have successfully downloaded playlist to my laptop and I can listen there ok with quality in offline mode. So after that I synced with my ce...

Newbie

Hi, I have a premiun account with Spotify because basically I want to listen music offline in my cellphone.   I have successfully downloaded playlist to my laptop and I can listen there ok w...

Daniel

Community Legend

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Bluetooth volume bug

I'm having an issue with the Spotify app for Android. I recently tried connecting to a pair of Nocs airplay speakers (over airplay) and everything worked fine (including volume control). After syncing to the same speakers over bluetooth however, the ...

Regular

I'm having an issue with the Spotify app for Android.   I recently tried connecting to a pair of Nocs airplay speakers (over airplay) and everything worked fine (including volume control). A...

flabberghastly

Regular

3009 Views

10 replies

0 likes

bluetooth
volume
Volume Button
  • 3009 Views
  • 10 replies
  • 0 likes

Android Wear App / Sync support

As an owner of a Moto 360 and an LG G Watch I would love to have a Spotify remote app for Android Wear, plenty of other apps have it baked in, I hear Tinder even has a way to "Swype left" from the watch... I know that for the most part Android Wear t...

Casual Listener

As an owner of a Moto 360 and an LG G Watch I would love to have a Spotify remote app for Android Wear, plenty of other apps have it baked in, I hear Tinder even has a way to "Swype left" from the wa...

Lamba

Casual Listener

1992 Views

2 replies

8 likes

  • 1992 Views
  • 2 replies
  • 8 likes

Leider wurde Spotify beendet. - Seit 4 Tagen geht nichts mehr.

Seit 4 Tagen kann ich keine Musik mehr hören denn sobald ich die Spotify App öffne kommt "Leider wurde Spotify beendet.". Das Daten und Cache Löschen brachte nichts sowie auch die Deinstalltion mit anschließender neu Installation nicht. Problem bleib...

Newbie

Seit 4 Tagen kann ich keine Musik mehr hören denn sobald ich die Spotify App öffne kommt "Leider wurde Spotify beendet.". Das Daten und Cache Löschen brachte nichts sowie auch die Deinstalltion mit a...

MichaelW

Community Legend

2693 Views

1 replies

1 likes

  • 2693 Views
  • 1 replies
  • 1 likes

Android App says no internet connection available while on t-mobile

Hello! Wanted to post here since so far i've been unable to find anything else online to see if anyone is having the same issues i'm experiencing. I noticed today that i'm unable to get a connection on the spotify app. Here's some info: Phone: HTC On...

Regular

Hello!    Wanted to post here since so far i've been unable to find anything else online to see if anyone is having the same issues i'm experiencing. I noticed today that i'm unable to ...

The_bhoy

Newbie

39345 Views

67 replies

4 likes

  • 39345 Views
  • 67 replies
  • 4 likes

Solved!! premium question..

Hi thereIf I upgrade to Spotify Premium can two devices use one account at the same time? Because I'm seeing with Spotify free you cannot use one account at the same time on two devices my dad and I tried to play at same time but it just kept on paus...

Casual Listener

Hi there If I upgrade to Spotify Premium can two devices use one account at the same time? Because I'm seeing with Spotify free you cannot use one account at the same time on two devices my dad and ...

Daniel

Community Legend

545 Views

4 replies

0 likes

  • 545 Views
  • 4 replies
  • 0 likes

changed the country where I live, can't login

I used Spotify while I was visiting Australia, now that I'm back in Italy the app says I logged in in a different country and can't login. So I can't use the app itself, do you know any solution?

Visitor

I used Spotify while I was visiting Australia, now that I'm back in Italy the app says I logged in in a different country and can't login. So I can't use the app itself, do you know any solution? &...

MichaelW

Community Legend

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

My saved music has been deleted?

Okay i was listening to some music and i have about 1000 songs saved to my music, then one day i deleted like 4 albums and i went back to check and they had all gone. This is really annoying for me because all i use to listen to music is just shuffle...

Newbie

Okay i was listening to some music and i have about 1000 songs saved to my music, then one day i deleted like 4 albums and i went back to check and they had all gone. This is really annoying for me b...

user-removed

Not applicable

1024 Views

1 replies

0 likes

  • 1024 Views
  • 1 replies
  • 0 likes