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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5344 Views

0 replies

6 likes

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Feedback request: total time left Spotify app

Could you please make it. So when I click the total time of the song it shows the time left in the song like it does in the iOS version

Gig Goer

Could you please make it. So when I click the total time of the song it shows the time left in the song like it does in the iOS version

Daniel

Community Legend

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
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Phone can't download local files/Won't show on Connect

My Motorola Ultra and Spotify have worked together ever since I got the phone almost a year ago. However, now it won't show up under connect, and the local files on my PC won't download to my phone. I've scoured the forums for awhile now and still ha...

Casual Listener

My Motorola Ultra and Spotify have worked together ever since I got the phone almost a year ago. However, now it won't show up under connect, and the local files on my PC won't download to my phone. ...

Daniel

Community Legend

665 Views

1 replies

0 likes

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Still can't get offline / downloaded content to store on SD Card

I've read all the forum stuff on this problem that I could find and the only solution I've seen doesn't fix my problem. I have a Samsung S5 on Verizon and the main storage area is filled up. My SD card has over 20 gb of space left. I've uninstalled a...

Newbie

I've read all the forum stuff on this problem that I could find and the only solution I've seen doesn't fix my problem.   I have a Samsung S5 on Verizon and the main storage area is filled u...

Carina

Community Legend

760 Views

2 replies

0 likes

Can't Store Offline Content on SD Card
  • 760 Views
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  • 0 likes

Different Volumes on different songs

Hi guys, I've got following problem: Some songs are louder than others. It really sucks to turn the volume up or down 2 clicks for every song. Any ideas? Thanks

Regular

Hi guys,   I've got following problem: Some songs are louder than others. It really sucks to turn the volume up or down 2 clicks for every song. Any ideas?   Thanks

Daniel

Community Legend

949 Views

1 replies

0 likes

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SD Card Error

I have a Spotify Premium account and use an Android phone. Recently I have been receiving the following error message: 'No SD Card Found: We found no place to store our data, please check that you have a working SD card and free space." My SD card ha...

Casual Listener

I have a Spotify Premium account and use an Android phone. Recently I have been receiving the following error message: 'No SD Card Found: We found no place to store our data, please check t...

Spotsify

Casual Listener

1701 Views

6 replies

0 likes

SD-card
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Using SD Card for Spotify Not Working

I have read about 20 posts about this and I'm sure there are many more. All of them basically say to do a clean install and try again. None of the solutions posted seem to work for me. I am using a brand new Moto G LTE on Adroid 4.4.4 that has about ...

Casual Listener

I have read about 20 posts about this and I'm sure there are many more.  All of them basically say to do a clean install and try again.  None of the solutions posted seem to work for me. &n...

Daniel

Community Legend

770 Views

3 replies

0 likes

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Can't check in playlists to sync to Android.

Hello, Every once in a while when i decide to update my playlists into my Samsung s4, i get this weird and VERY anoying trouble of not beeing able to check in my playlists to start the sync. I click once on the playlist box to check it in but the mar...

Newbie

Hello,   Every once in a while when i decide to update my playlists into my Samsung s4, i get this weird and VERY anoying trouble of not beeing able to check in my playlists to start the syn...

Johnnnn

Casual Listener

550 Views

2 replies

0 likes

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Wifi connection shuts down as soon as I use Spotify in online mode (streaming, downloading).

Hi everybody I use Spotify on my laptop, on my HTC one and Samsung Galaxy Tab 3. On the laptop there is no problem at all. On the HTC one and the Samsung Galaxy Tab 3 the Wifi connection shuts down, as soon as I use Spotify in online mode (steaming)....

Newbie

Hi everybody   I use Spotify on my laptop, on my HTC one and Samsung Galaxy Tab 3.   On the laptop there is no problem at all.    On the HTC one and the Samsung Galaxy...

mechaileh

Casual Listener

4957 Views

5 replies

1 likes

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  • 5 replies
  • 1 likes

Offline musics after reset

Hi! I´d a Samsung Galaxy Note III with Android 4.4.2. If I need to reset my cellphone to factory configurations (keeping the SD card intact) my offline content will stay ok? How can I resync the files after reinstall Spotify? Best regards

Newbie

Hi!       I´d a Samsung Galaxy Note III with Android 4.4.2. If I need to reset my cellphone to factory configurations (keeping the SD card intact) my offline content will st...

Daniel

Community Legend

406 Views

1 replies

0 likes

  • 406 Views
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Bluetooth stutter- only sound equaliser

Hi, I get several bluetooth stutters a minute but only when the spotify app sound equaliser is switched on. Once its off all of my downloaded playlists play fine in the car (alpine headunit). The annoying thing that the equaliser makes the sound and ...

Regular

Hi, I get several bluetooth stutters a minute but only when the spotify app sound equaliser is switched on. Once its off all of my downloaded playlists play fine in the car (alpine headunit). &nb...

alkards

Casual Listener

1444 Views

4 replies

0 likes

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Solved!! Region TopLists

I have used Spotify since March this year, I remember that when I opened the top lists option, I could see the top lists of every country, now I hate I only can see the playlists of Spain and Colombia (my country). Also, the app recommend me playlist...

Visitor

I have used Spotify since March this year, I remember that when I opened the top lists option, I could see the top lists of every country, now I hate I only can see the playlists of Spain and Colombi...

user-removed

Not applicable

1037 Views

4 replies

0 likes

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freezrs on android

I have premium and over the last month nearly every song either lags, skips or freezes....my subscription idiot I'm 3 weeks....fix the problem or I will go back to Pandora.....and NO , the problem is NOT with my device or my WiFi or with anything els...

Casual Listener

I have premium and over the last month nearly every song either lags, skips or freezes....my subscription idiot I'm 3 weeks....fix the problem or I will go back to Pandora.....and NO , the problem is...

Daniel

Community Legend

816 Views

5 replies

0 likes

Windows
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Problem playing my tracks (Special)

I have this thing whereby music stops playing when i clear it from my multitask "Clear All" on my LG G2. I used my default music player and music didnt stop, only for spotify it stopped. What's happening and what is the solution for it?

Newbie

I have this thing whereby music stops playing when i clear it from my multitask "Clear All" on my LG G2. I used my default music player and music didnt stop, only for spotify it stopped. What's happe...

Daniel

Community Legend

462 Views

1 replies

0 likes

music stops clear all multitask
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Using Moto X - which cars offer deep integration with Spotify?

I can't live with Spotify Premium on my Moto X. My Mercedes doesn't have deep integration - I can stream over bluetooth but have to control Spotify on the phone. I'd like to be able to see track info, playlists/albums, and do everything from the car ...

Regular

I can't live with Spotify Premium on my Moto X. My Mercedes doesn't have deep integration - I can stream over bluetooth but have to control Spotify on the phone.   I'd like to be able to see...

Daniel

Community Legend

675 Views

5 replies

0 likes

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Solved!! Local files on Android added to Spotify playlist

The answer is probably buried somewhere in the forums, but I've yet to come across it definitively: I have music files already on my Android phone. Is there a way to add those to my Spotify library/playlist without jumping through Desktop Client hoop...

Casual Listener

The answer is probably buried somewhere in the forums, but I've yet to come across it definitively:   I have music files already on my Android phone. Is there a way to add those to my S...

beepdebeep

Casual Listener

510 Views

2 replies

0 likes

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Solved!! Andriod Amp App That Works With Spotify?

I'm using PowerAmp on Android with my music and it sounds fantastic. I was wondering if there was an amp app that will work with Spotify's catalog of music. I am a premium member.

Casual Listener

I'm using PowerAmp on Android with my music and it sounds fantastic. I was wondering if there was an amp app that will work with Spotify's catalog of music. I am a premium member.

Daniel

Community Legend

26162 Views

3 replies

2 likes

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  • 2 likes

Tracks added to "Songs" in the Android client doesn't syns to "Songs" on the windows client

Tracks added to "Songs" in the Android client doesn't sync to "Songs" in the Windows client. Tracks added in the Windows client syncs back to the Android client without a hitch and I have no problem syncing playlists. Restarting the Windows client, a...

Music Fan

Tracks added to "Songs" in the Android client doesn't sync to "Songs" in the Windows client. Tracks added in the Windows client syncs back to the Android client without a hitch and I have no problem ...

promenad

Music Fan

761 Views

4 replies

0 likes

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spotify saying wrong pw?

i'm trying to upgrade but it just says "sorry wrong password!"my case number is 01930631 btw

Visitor

i'm trying to upgrade but it just says "sorry wrong password!" my case number is 01930631 btw

Daniel

Community Legend

471 Views

5 replies

0 likes

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turn off

I do I exit out of spotify.I can't seem to find an exit or end etc.

Casual Listener

I do I exit out of spotify.I can't seem to find an exit or end etc.

Daniel

Community Legend

383 Views

1 replies

0 likes

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Spotify wont open on my phone

Someone please help!! Everytime I download Spotify on my phone and try to open it, I immediatley get a message saying "unfortunatley, Spotify has stopped working" I have uninstalled and reinstalled multiple times and I keep getting the same message.

Newbie

Someone please help!! Everytime I download Spotify on my phone and try to open it, I immediatley get a message saying  "unfortunatley, Spotify has stopped working" I have uninstalled and reinsta...

Daniel

Community Legend

402 Views

1 replies

0 likes

  • 402 Views
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  • 0 likes