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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118816 Views

27 replies

4 likes

  • 118816 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239715 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239715 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600573 Views

79 replies

3 likes

  • 600573 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

493017 Views

581 replies

42 likes

Account
Free
  • 493017 Views
  • 581 replies
  • 42 likes

I can't play my music

I can't play my music it seemed like it just stop it was playing great then it stopped showing what music on the bottom

Casual Listener

I can't play my music it seemed like it just stop it was playing great then it stopped showing what music on the bottom

Jordi

Community Legend

481 Views

2 replies

0 likes

  • 481 Views
  • 2 replies
  • 0 likes

please check you have working sd card and enough space

checked that, uninstalled reinstalled, unmounted sd card, rebooted, cleared cache and nothing works. i have a droid 4 and 4g on my sd card old version worked awesome. 3 hours into my 7 day premium trial. im usualy not bitter but im on a bus and stuck...

Casual Listener

checked that, uninstalled reinstalled, unmounted sd card, rebooted, cleared cache and nothing works. i have a droid 4 and 4g on my sd card old version worked awesome. 3 hours into my 7 day premium tr...

ThomasGHenry

Casual Listener

743 Views

3 replies

1 likes

  • 743 Views
  • 3 replies
  • 1 likes

Release Notes - Spotify for Android (2.2.0)

What's new in this version (2.2.0) New: Searching for the artists you follow is even easier. Fixed: Tapping Back in Settings no longer closes the app. Fictitious: This app likes to storm the stage at awards ceremonies.

Community Legend

  What's new in this version (2.2.0)   New: Searching for the artists you follow is even easier. Fixed: Tapping Back in Settings no longer closes the app. Fictitious: This...

user-removed

Not applicable

2425 Views

1 replies

0 likes

Android
Release Notes
  • 2425 Views
  • 1 replies
  • 0 likes

Phone freezing

I'm experiencing phone freezing after using Spotify app. Typically, I am unable to unlock the phone for several minutes, until it recovers. Frequently, this happens to me when I open Spotify for a brief time (for some searching or checking), and then...

Regular

I'm experiencing phone freezing after using Spotify app. Typically, I am unable to unlock the phone for several minutes, until it recovers. Frequently, this happens to me when I open Spotify for...

RNRRT

Roadie

1389 Views

1 replies

0 likes

  • 1389 Views
  • 1 replies
  • 0 likes

User uploaded songs disable proceeding to next song

I'm on a galaxy s4 and whenever I finish listening to a user uploaded song, it won't automatically proceed to the next song. It seems to only be on my android based device. No issues on my ipad.

Casual Listener

I'm on a galaxy s4 and whenever I finish listening to a user uploaded song, it won't automatically proceed to the next song. It seems to only be on my android based device. No issues on my ipad.

Daniel

Community Legend

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

Spotify Phone App Radio Skipping

I have a Galaxy S5. Lately, my radio or any live streaming has randomly been skipping songs or the audio goes away. Why is this and how do I resolve?

Newbie

I have a Galaxy S5. Lately, my radio or any live streaming has randomly been skipping songs or the audio goes away. Why is this and how do I resolve?

phillyWonka

Newbie

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Saved albums disappeared on my android device

Hey! Since the latest Spotify android update all my saved albums on my device (HTC One x) are gone. When I use the desktop version of Spotify they still appear in my ´Albums´ list. Logging off and on again and reinstalling Spotify on my device didn´t...

Casual Listener

Hey! Since the latest Spotify android update all my saved albums on my device (HTC One x) are gone. When I use the desktop version of Spotify they still appear in my ´Albums´ list. Logging off and ...

rhh106

Newbie

1021 Views

4 replies

0 likes

  • 1021 Views
  • 4 replies
  • 0 likes

SD card causes crash

As of the laest version of Spotify, my enitre phone crashes when I have an SD card inserted within. and runs perfectly fine without, testing concluded, that it wasn't isolated to the one SD card nor was it a technical fault originating in the phone, ...

Newbie

As of the laest version of Spotify, my enitre phone crashes when I have an SD card inserted within. and runs perfectly fine without, testing concluded, that it wasn't isolated to the one SD card nor ...

464 Views

0 replies

0 likes

  • 464 Views
  • 0 replies
  • 0 likes

No SD card found

I keep getting a message saying "No SD card found: We found no place to store our data, please check that you have a working SD card and free space." I know this issue has been documented up to 2 years ago, and it's still happening. I followed the in...

Casual Listener

I keep getting a message saying "No SD card found: We found no place to store our data, please check that you have a working SD card and free space." I know this issue has been documented up to 2 yea...

camillo75

Community Legend

779 Views

3 replies

0 likes

  • 779 Views
  • 3 replies
  • 0 likes

Problems logging in to Spotify using Facebook on Kindle Fire HDX and desktop computer Windows 7

Hi, I cannot log in to Spotify using Facebook on my Kindle Fire HDX, the error message I get is "You've already created an account using this e-mail address" . I contacted Amazon using the Mayday button on my Kindle and they suggested I remove both a...

Visitor

Hi, I cannot log in to Spotify using Facebook on my Kindle Fire HDX, the error message I get is "You've already created an account using this e-mail address" . I contacted Amazon using the Mayday but...

user-removed

Not applicable

673 Views

2 replies

0 likes

  • 673 Views
  • 2 replies
  • 0 likes

"waitin to download" issue

why is my music keep saying waitin to download when NOTHING is being downloaded..... HELP

Casual Listener

why is my music keep saying waitin to download when NOTHING is being downloaded.....     HELP

ToolboxT

Roadie

652 Views

3 replies

0 likes

  • 652 Views
  • 3 replies
  • 0 likes

volume goes quiet then back to normal

Streaming and off line, volume goes up and down, with equaliser on or off....doing my head in

Visitor

Streaming and off line, volume goes up and down, with equaliser on or off....doing my head in

user-removed

Not applicable

943 Views

4 replies

0 likes

  • 943 Views
  • 4 replies
  • 0 likes

Offline music in internal storage but cache is on SD

I've been trying to get my offline play lists to store on my SD card. I've done the clean install and checked the cache which is in the SD card but when I sync my offline tracks they are still going into the internal storage of the phone. My SD card ...

Casual Listener

I've been trying to get my offline play lists to store on my SD card. I've done the clean install and checked the cache which is in the SD card but when I sync my offline tracks they are still going ...

Daniel

Community Legend

538 Views

1 replies

0 likes

  • 538 Views
  • 1 replies
  • 0 likes

spotify premium

I have a spotify premium account and I moved from the Netherlands to Curaçao. Everything was working fine, till my phone crashed and I needed to reset it. Everything was back to basic. No I've downloaded spotify and installed it on my phone but when ...

Newbie

I have a spotify premium account and I moved from the Netherlands to Curaçao. Everything was working fine, till my phone crashed and I needed to reset it. Everything was back to basic. No I've downl...

Daniel

Community Legend

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Can't download offline playlist

I'm using a Droid Maxx, and any time I try to download my playlist so I can listen to it offline, it will download like 90% of it perfectly fine, and then it will just stop and delete all of it. I've tried redownloading it multiple times and it does ...

Newbie

I'm using a Droid Maxx, and any time I try to download my playlist so I can listen to it offline, it will download like 90% of it perfectly fine, and then it will just stop and delete all of it. I've...

355 Views

0 replies

0 likes

  • 355 Views
  • 0 replies
  • 0 likes

I am abroad and both my Android and Web player won't connect

Hi, I am a premium subscriber and have travelled abroad away from the UK at the moment - since then, both my Android app and Windows web player won't connect - sometimes it displays error code 114 (connection lost) or simply cannot connect. It does n...

Casual Listener

Hi,   I am a premium subscriber and have travelled abroad away from the UK at the moment - since then, both my Android app and Windows web player won't connect - sometimes it displays error ...

MattSuda

Spotify Star

611 Views

3 replies

0 likes

  • 611 Views
  • 3 replies
  • 0 likes

Music player won't stay open in background

I am currently running android 5.0.1 on a nexus 5 (no root). Unlike Google Play Music services, the Spotify music player that used to continue running when I would switch the application has disappeared. The music still plays in the background, howev...

Newbie

I am currently running android 5.0.1 on a nexus 5 (no root). Unlike Google Play Music services, the Spotify music player that used to continue running when I would switch the application has disappea...

Daniel

Community Legend

10357 Views

1 replies

2 likes

  • 10357 Views
  • 1 replies
  • 2 likes

Local files won't play

So, for the last week or so, my spotify (premium) has been stopping playing the songs I have. Since Spotify doesn't have the files on their end, my local files are downloaded to the playlist. After each song ends, it stops the playlist and won't cont...

Gig Goer

So, for the last week or so, my spotify (premium) has been stopping playing the songs I have. Since Spotify doesn't have the files on their end, my local files are downloaded to the playlist. After ...

Daniel

Community Legend

607 Views

1 replies

0 likes

  • 607 Views
  • 1 replies
  • 0 likes

Solved!! App hang/restart

I'm having some issues with my android spotify app... especially on the radio function. More and more frequently, the app seems to time out, so the widget will not show what is playing, the app itself will black out, and is generally running slow. Do...

Roadie

I'm having some issues with my android spotify app... especially on the radio function. More and more frequently, the app seems to time out, so the widget will not show what is playing, the app itsel...

DannyFL

Roadie

940 Views

2 replies

0 likes

  • 940 Views
  • 2 replies
  • 0 likes

Incorrect song, or no song, plays from search results containing local files

=== START OF TEMPLATE === Description Incorrect song, or no song, plays from search results containing local files. If a song is played, the played song is on a row offset by the number of local files returned at the top of the results. What are the ...

Regular

=== START OF TEMPLATE ===   Description Incorrect song, or no song, plays from search results containing local files. If a song is played, the played song is on a row offset by the number ...

709 Views

0 replies

0 likes

  • 709 Views
  • 0 replies
  • 0 likes