Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375587 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi. I received a new Digital2 tablet (android) this Christmas. When I try to download Spotify on the play store it downloads the mobile version and not the tablet version. What gives? Am I doing something wrong?
Hi. I received a new Digital2 tablet (android) this Christmas. When I try to download Spotify on the play store it downloads the mobile version and not the tablet version. What gives? Am I doing some...
Community Legend
444 Views
1 replies
0 likes
I am premium user and after a crash caused by the instabillity of Android 5.0.1 all my spotify tracks are deleted and I habe to redownload them all.Would somebody hell me to fix this please?
I am premium user and after a crash caused by the instabillity of Android 5.0.1 all my spotify tracks are deleted and I habe to redownload them all. Would somebody hell me to fix this please?
Not applicable
813 Views
4 replies
0 likes
When I hit the song I want to listen at, the shuffle button wiggle. I'm on android with a Motorola Moto G 2nd generation.
When I hit the song I want to listen at, the shuffle button wiggle. I'm on android with a Motorola Moto G 2nd generation.
Regular
981 Views
9 replies
0 likes
I just started having this problem. I have been trying to put a song from my local files into one of my playlists, but Spotify continually puts in their version of the song - that's not what I want. I already selected ALL of my local files and right-...
I just started having this problem. I have been trying to put a song from my local files into one of my playlists, but Spotify continually puts in their version of the song - that's not what I want. ...
Roadie
1798 Views
3 replies
0 likes
First of all this version starts very slow. Why must i choose 3 times back to close the app . Why start the app in the settings menu ???? Why must we wait 30seconds or more before the music starts to play ??? Getting more on peoples nerves. WHEN WILL...
First of all this version starts very slow. Why must i choose 3 times back to close the app . Why start the app in the settings menu ???? Why must we wait 30seconds or more before the mus...
328 Views
0 replies
0 likes
Cannot listen to local files on android tablet. I no longer have a desktop computer for your dated workaround. Finding that i need more local files for the increasing amount if music you do not have. Will you be sorting this? Google can do it.
Cannot listen to local files on android tablet. I no longer have a desktop computer for your dated workaround. Finding that i need more local files for the increasing amount if music you do not have....
344 Views
0 replies
0 likes
The new update has killed the app. Its slow, frozen and unusable. Can I remove the new update, its bad enough I can't back up to my sd card now this.
The new update has killed the app. Its slow, frozen and unusable. Can I remove the new update, its bad enough I can't back up to my sd card now this.
306 Views
0 replies
0 likes
Hi all I'm just about ready to chuck it in and get my cd's back on of the attick I use my galaxy s4 via wifi (which is stable) I connect my bluetooth to my sound system, it plays a few tracks then stops and displays no internet. I tried it on my gala...
Hi all I'm just about ready to chuck it in and get my cd's back on of the attick I use my galaxy s4 via wifi (which is stable) I connect my bluetooth to my sound system, it plays a few tra...
304 Views
0 replies
0 likes
Wenn ich meinen Newsletter abbestellen will funktioniert es nicht. Ich bekomme weiterhin news. I cant unfollow my newsletter. Pls make it manuell! Thx Janis
Wenn ich meinen Newsletter abbestellen will funktioniert es nicht. Ich bekomme weiterhin news. I cant unfollow my newsletter. Pls make it manuell! Thx Janis
Casual Listener
1052 Views
6 replies
0 likes
Hello, I have a Premiumm account. A couple of months ago i Installed and play wihout any proiblem on my tablet and PC, Last days when starting spotify on the tablet, and open spotify on My Music, inmediatelly shuts down. I´m not able to do anything. ...
Hello, I have a Premiumm account. A couple of months ago i Installed and play wihout any proiblem on my tablet and PC, Last days when starting spotify on the tablet, and open sp...
Casual Listener
1976 Views
8 replies
0 likes
When I choose 'follow' for an artist, Spotify apparently hasn't been saving that data...when I go to the Artist list under 'My Music', many bands I flagged are no longer being followed. This is especially frustrating when I want to follow new music d...
When I choose 'follow' for an artist, Spotify apparently hasn't been saving that data...when I go to the Artist list under 'My Music', many bands I flagged are no longer being followed. This is espec...
Community Legend
1676 Views
1 replies
0 likes
I rooted my Galaxy S4 with Cyanogenmod to get the equalizer to work for local files, and the GUI was exactly the same. But then as CM has problems with bluetooth, I installed AOKP and now I have the older GUI where you can't scroll left or right to t...
I rooted my Galaxy S4 with Cyanogenmod to get the equalizer to work for local files, and the GUI was exactly the same. But then as CM has problems with bluetooth, I installed AOKP and now I have the ...
Community Legend
497 Views
3 replies
0 likes
Hey guys, I hope you can help... Until today I have had ZERO issues with Spotify on my Samsung Galaxy SIII, today I find I have no audio during music, it is playing as I can see the counter counting. I skip forward a song thinkng that may help, it do...
Hey guys, I hope you can help... Until today I have had ZERO issues with Spotify on my Samsung Galaxy SIII, today I find I have no audio during music, it is playing as I can see the counter cou...
Community Legend
449 Views
1 replies
0 likes
Every time I save a song to my spotify lately it just saves and won't download? So it's not allowing me to use it when I am offline....very confused....any suggestions??
Every time I save a song to my spotify lately it just saves and won't download? So it's not allowing me to use it when I am offline....very confused....any suggestions??
Community Legend
750 Views
2 replies
0 likes
I have spotify premium and I'm using a galaxy s4. I'm also in the UK (london) and when I try to listen to 'love me like you do' by ellie goulding, it gives me the error message that it's not available in my region, although other people can listen to...
I have spotify premium and I'm using a galaxy s4. I'm also in the UK (london) and when I try to listen to 'love me like you do' by ellie goulding, it gives me the error message that it's not availabl...
Regular
1496 Views
4 replies
0 likes
This files in gray, for example Love Song - 311 i cannot synchronize in my playlist offline for Androide Phone. I can liseting in the player, but don't download in my phone playlist.
This files in gray, for example Love Song - 311 i cannot synchronize in my playlist offline for Androide Phone. I can liseting in the player, but don't download in my phone playlist. &nb...
Community Legend
1662 Views
8 replies
0 likes
I have an extra device that I want to play my spotify on. It is tied to my wife's Facebook account. Because of this, I am unable to log into my spotify. Every time that I try to enter my spotify username and password I get an error for wrong username...
I have an extra device that I want to play my spotify on. It is tied to my wife's Facebook account. Because of this, I am unable to log into my spotify. Every time that I try to enter my spotify us...
Community Legend
932 Views
5 replies
0 likes
Beste members,Momenteel woon ik op Bonaire, juridisch gezien een bijzondere gemeente van Nederland, Caribisch Nederland. Nu heb ik het volgende probleem: Ik wil graag in de play store Spotify downloaden zodat ik Spotify op mijn telefoon kan gebruiken...
Beste members, Momenteel woon ik op Bonaire, juridisch gezien een bijzondere gemeente van Nederland, Caribisch Nederland. Nu heb ik het volgende probleem: Ik wil graag in de play store Spotify dow...
Community Legend
779 Views
1 replies
0 likes
Hi! I've searched the forum but found no answer. I'm premium, but since a few days, I: 1. Can't listen to music while offline on my computer 2. My celphone (android) stops downloading in the middle of a playlist. I get a notification that there's not...
Hi! I've searched the forum but found no answer. I'm premium, but since a few days, I: 1. Can't listen to music while offline on my computer 2. My celphone (android) stops downloading in the mi...
Community Legend
358 Views
1 replies
0 likes
Hello all ! I got a laptop, running on Windows 8, and a mobile Samsung Galaxy Note 3. When I had my old laptop i was able to download music, put it in spotify with the local files option, then i dragged and dropped those mp3 in a offline session, it ...
Hello all ! I got a laptop, running on Windows 8, and a mobile Samsung Galaxy Note 3. When I had my old laptop i was able to download music, put it in spotify with the local fil...
Community Legend
2484 Views
1 replies
0 likes
