Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
ThePodfather
This seems to be impossible, pretty amusing considering the sign "never be without your music" is screened when pressing the devices-tab. If you do not have access to WI-FI this statement is not true, my only option is to sync local files through USB...
Hi. My premium account is paid. I run spotify on my Samsung galaxy s3 and kindle fire hd. Has been working fine but last two days it won't connect to my radio. It shows as available on network and the radio shows waiting for users. It is connected to...
Description When I try to play a playlist on spotify on my android device LG G3, it plays one song and then stops and won’t play ant other songs and the app freezes. Also, sometimes when I open the app it doesn’t load properly. It’s just a black back...
Hi, Spotify notification on Android phone in portrait mode is not entirely readable. Should be split on 2 lines. I am on Samsung Galaxy Note 3 with Android 4.4.2
While playing music the media buttons on my headset works great. But if I pause and wait too long the previous media app I've used starts responding to media key presses instead of the the last active one, Spotify, as is expected. As far as I can tel...
Hey. I have a problem with Spotify android app. I have the premium account out there, but every song is getting stopped after ~30 seconds. It happens everytime, and yes, I tried to reinstall app. Please help me, cause i cannot sleep without my sleep ...
Description Not expecting trouble, I want to tune in some music (via 4G, not wifi). So I grab my phone, open Spotify, click play. The song plays for about 30 seconds, and then it stops. The progress bar (or what it's called) is at 0s. So I click play...
if i wana use spotify outside i have to put my phone on 4g, if it is set to 4g lte it says im not online?
Continual "you're offline" error although phone is connected to data. Have already re-installed app twice but will only function over a wi-fi connection. Is there anything I can do besides upgrade my phone?
So I'm aware of T-Mobile doing something about their network that has made it so Spotify can't go online on HTC M8 phones. Has Spotify given any word to future fixes coming? I know you can do something about changing something, but I have no idea how...
How do you make it so that my cellphone doesn't open Spotify while I am streaming on my work computer. It is draining my phone battery and my data. I do not need it to open on my cellphone sitting next to me while I am listening on my computer... Ple...
The Spotify app on my phone is closing down after playing a few songs via Connect. It works great to begin with, but exits after playing for some time. I have to re-open the app to regain control via the widget or the lockscreen control. I've just ch...
I am on a Samsun Galaxy Note 4 with Kit Kat 4.4.4. I am tryin to see how i can get my cache to go to my 32G sd card vs the phones internal memory?
I have a 2014 Ford F150 and have SYNC applink set up with Spotify on my Samsung Galaxy Note II. For some reason, there seems to be a limit to the playlists I can use voice to switch to (seems like 35 is the limit) Is this a hard limit, or a bug in th...
I have an LG-D415 and I can't find how to turn on my syncing to download music onto my phone.
So i just downloaded the app and subscribed to premium. But playlists like "todays top hits" dont have the available offline button next to shuffle play button. I have poked at a single song settings in such playlist, choosed save and the song got ad...
I left a review about this and got redirected to post about it here. Spotify has been great up until pretty recently (would've been since the last update or two). What I'll notice is that while I'm listening to a playlist, the music will just stop. I...
I have been having this issue for a week. I have downloaded some of my playlists. The first playlist I downloaded seems to be working fine. But some songs of the other lists showing no album pic and no sound while some of the songs playing without pr...
Hi,Today, as I was heading back home, I wanted to play some music from a playlist. After I hit the "Shuffle all" button, the app stopped responding to any touches (even if I see visual feedback of these touches) and the track stopped after a few seco...
I downloaded a playlist recently, played it many times and now the tracks won't show up and I can't play it on my Android phone, only on my computer will it work. What happened?