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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42084 Views
  • 65 replies
  • 25 likes
  • 42084 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877793 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877793 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26309 Views
  • 4 replies
  • 0 likes
  • 26309 Views
  • 4 replies
  • 0 likes

Router does not support UPNP

Hello girls and guys, i have a speedport router that does not support UPNP. that means i cannot sync my local music. Does it?!... BUT i had the same router for the last 2 years and in the first few month i used spotify IT SYNCED THE LOCAL FILES WITHO...

  • Newbie
  • Hello girls and guys, i have a speedport router that does not support UPNP. that means i cannot sync my local music. Does it?!...   BUT   i had the same router for the last 2 year...
  • user-removed
  • Not applicable
  • 1375 Views
  • 1 replies
  • 0 likes
  • local
    local files on iphone
    Local tracks
    Spotify connect remote
    Syncing new feature
    upnp
  • 1375 Views
  • 1 replies
  • 0 likes

account problem forgot username

hi guys i really need ur help.. a week ago i registered an account of spotify in my android smartphone.. unfortunately today my phone was dead.. and i dont have any backup.. i dont remember my username or email registered, i remember only the passwor...

  • Casual Listener
  • hi guys i really need ur help.. a week ago i registered an account of spotify in my android smartphone.. unfortunately today my phone was dead.. and i dont have any backup.. i dont remember my userna...
  • Carina
  • Community Legend
  • 423 Views
  • 3 replies
  • 0 likes
  • 423 Views
  • 3 replies
  • 0 likes

Spotify free version skips.

Do all Android devices that use the app only get 6 skips per hour for all of the stations?? Because when I run out of skips on one station I go to another station and it says out of skips and it's a new station I'm using the free version but when I u...

  • Casual Listener
  • Do all Android devices that use the app only get 6 skips per hour for all of the stations?? Because when I run out of skips on one station I go to another station and it says out of skips and it's a ...
  • JoshPhillyFan1
  • Casual Listener
  • 951 Views
  • 3 replies
  • 0 likes
  • 951 Views
  • 3 replies
  • 0 likes

Another auto BT spotify music list

Hi guys, i have a Mercedes E-350, after i make the connection with my BT android phone (Galaxy S4) i press play without opening spotify and somehow pics a list and starts to play music from spotify ( because i dont have any other mp3s ) that i have n...

  • Casual Listener
  • Hi guys,    i have a Mercedes E-350, after i make the connection with my BT android phone (Galaxy S4) i press play without opening spotify and somehow pics a list and starts to pla...
  • Daniel
  • Community Legend
  • 634 Views
  • 3 replies
  • 0 likes
  • 634 Views
  • 3 replies
  • 0 likes

issues with headphones and Galaxy S5

Hi There, For some reason spotify doesn't play through my headphones. The songs will play on my phone and as soon as i plug in my headphones the sound stops but the songs still play? Could anyone help me with this issue? Many thanks Lee

  • Newbie
  • Hi There,   For some reason spotify doesn't play through my headphones. The songs will play on my phone and as soon as i plug in my headphones the sound stops but the songs still play? &nb...
  • Daniel
  • Community Legend
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Spotify has suddenly stopped message...

Every time I click on my spotify app a message pops up saying spotify has unexpectantly stopped working. It has been doing this for the past week. Does anyone have any suggestions on what I can do to fix this?

  • Casual Listener
  • Every time I click on my spotify app a message pops up saying spotify has unexpectantly stopped working. It has been doing this for the past week. Does anyone have any suggestions on what I can do to...
  • Daniel
  • Community Legend
  • 778 Views
  • 3 replies
  • 0 likes
  • 778 Views
  • 3 replies
  • 0 likes

Solved!! Offline mode data usage

Firstly, I am buying a new phone and I want to know whether I can get away with just 500mb and making loads of playlists and only listening to spotify in offline mode. I am aware that listenning to offline mode does not use any data but does it use m...

  • Casual Listener
  • Firstly, I am buying a new phone and I want to know whether I can get away with just 500mb and making loads of playlists and only listening to spotify in offline mode.   I am aware that list...
  • Daniel
  • Community Legend
  • 58193 Views
  • 17 replies
  • 0 likes
  • 58193 Views
  • 17 replies
  • 0 likes

Spotify Not Working (Android, Samsung Galaxy Note 3)

For the past few days, I've been unable to use Spotify completely. Everytime I click on the icon to start the app, it'll open but it'll just be blank. No lists pop up, and I can't access the menu. Today I uninstalled the app and reinstalled, but now ...

  • Regular
  • For the past few days, I've been unable to use Spotify completely. Everytime I click on the icon to start the app, it'll open but it'll just be blank. No lists pop up, and I can't access the menu. To...
  • Daniel
  • Community Legend
  • 1502 Views
  • 1 replies
  • 0 likes
  • 1502 Views
  • 1 replies
  • 0 likes

Equalizer Randomly Shuts Off on Galaxy Ace Style

I've seen the post about the guy with the Galaxy S4 but I have a Galaxy Ace Style and randomly the equalizer will just turn off until I look at the equalizer window. I don't own any if these songs, nor are they offline. Sometimes it won't happen for ...

  • Newbie
  • I've seen the post about the guy with the Galaxy S4 but I have a Galaxy Ace Style and randomly the equalizer will just turn off until I look at the equalizer window. I don't own any if these songs, n...
  • 347 Views
  • 0 replies
  • 0 likes
  • 347 Views
  • 0 replies
  • 0 likes

Song won't download for use offline

I have a playlist where all songs are available offline, except one. At the top of the playlist, it just keeps reading, "waiting to download." This song was not added recently. Any thoughts? -mybeezer

  • Newbie
  • I have a playlist where all songs are available offline, except one.  At the top of the playlist, it just keeps reading, "waiting to download."  This song was not added recently.  Any ...
  • Josh
  • Community Legend
  • 616 Views
  • 2 replies
  • 0 likes
  • 616 Views
  • 2 replies
  • 0 likes

"Device is not compatible with this version" on HTC desire.

Hey, as the title states, i get this message when trying to download the spotify app on my HTC Desire.Is this a mistake or am i really not able to download it on a Desire? It's pretty frustrating, since this is one of the reasons i got premium.In adv...

  • Newbie
  • Hey, as the title states, i get this message when trying to download the spotify app on my HTC Desire. Is this a mistake or am i really not able to download it on a Desire? It's pretty frustrating, ...
  • Daniel
  • Community Legend
  • 1854 Views
  • 1 replies
  • 0 likes
  • 1854 Views
  • 1 replies
  • 0 likes

spotify premium pausing when turning down volume samsung s3

HiIve had premium for about 7months now and its been like this only since spotify free was launched on mobile. I believe it is an spotify free feature. Please help! Clean reinstall and updating does NOT change this.Literally secounds from smashing my...

  • Regular
  • Hi Ive had premium for about 7months now and its been like this only since spotify free was launched on mobile. I believe it is an spotify free feature. Please help! Clean reinstall and updating doe...
  • kudas
  • Regular
  • 546 Views
  • 7 replies
  • 0 likes
  • 546 Views
  • 7 replies
  • 0 likes

Solved!! always offline

T-Mobile HTC m8. App almost always says I'm disconnected. I'm not in offline mode and I've got the cellular data option checked. Gave a poor review and was told to post here for help

  • Casual Listener
  • T-Mobile HTC m8. App almost always says I'm disconnected. I'm not in offline mode and I've got the cellular data option checked. Gave a poor review and was told to post here for help
  • waterrj
  • Casual Listener
  • 462 Views
  • 2 replies
  • 0 likes
  • 462 Views
  • 2 replies
  • 0 likes

Share / Send playlists containing songs between laptop and android phone.

Hello, I have created a couple of playlists containing a few hundred songs in each that I've selected to be available offline on my laptop. The playlists are of course attached to my account. The question is how can I import those playlists containin...

  • Newbie
  • Hello,   I have created a couple of playlists containing a few hundred songs in each that I've selected to be available offline on my laptop. The playlists are of course attached to my accou...
  • Carina
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Playlist not repeating

I have Spotify Premium and I'm running Android 5.0 on a Nexus 5. I've only recently noticed that my smaller playlists no longer auto-repeats and requires manual play push to restart the list. When was the change made? Was this a change or is it a bug...

  • Casual Listener
  • I have Spotify Premium and I'm running Android 5.0 on a Nexus 5.   I've only recently noticed that my smaller playlists no longer auto-repeats and requires manual play push to restart the li...
  • eddgr
  • Casual Listener
  • 582 Views
  • 4 replies
  • 0 likes
  • 582 Views
  • 4 replies
  • 0 likes

Galaxy S4 spotify widget issue

Hey everyone, first post here. So I've got Spotify Premium. Using it on my Galaxy S4 which is running android 4.4.2 via spotify's 4x1 widget on my home screen. The widget works fine while music is playing but after I stop the music, the album art, ar...

  • Casual Listener
  • Hey everyone, first post here.  So I've got Spotify Premium.  Using it on my Galaxy S4 which is running android 4.4.2 via spotify's 4x1 widget on my home screen.  The widget works...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Bluetooth connection in Volvo V60 is not working correct

I have a Volvo V60 and I connect my Xperia Z2 by bluetooth. As long as I change track with the phone the artist, album, song etc is transmitted to the car LCD display just fine. But when I use the controller on the steering wheel the info is still th...

  • Gig Goer
  • I have a Volvo V60 and I connect my Xperia Z2 by bluetooth. As long as I change track with the phone the artist, album, song etc is transmitted to the car LCD display just fine. But when I use th...
  • RutgerManger
  • Gig Goer
  • 1829 Views
  • 4 replies
  • 0 likes
  • 1829 Views
  • 4 replies
  • 0 likes

Spotify premium

I upgraded to spotify premium the payment has been taken and it is not working.. I have logged into and out several times on the web and the app on my iPhone I have also deleted the app and reinstalled .. Still not working. Can anyone help as this is...

  • Newbie
  • I upgraded to spotify premium the payment has been taken and it is not working.. I have logged into and out several times on the web and the app on my iPhone I have also deleted the app and reinstal...
  • Daniel
  • Community Legend
  • 308 Views
  • 2 replies
  • 0 likes
  • 308 Views
  • 2 replies
  • 0 likes