Spotify free not working on android

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Spotify free not working on android

Regular
I am new to Spotify, and I'd like to give it a go for free for a bit with add, before deciding if streaming is for me and maybe going premium.

But I get no shuffle playlist button, all I get is the upgrade to premium popup, all I want is to listen with ads.

Occasionally the shuffle button will appear at random, but I get no add and its stops after about 3 songs... Then back to square one

Am I doing something wrong?

Thanks in advance for any help or advice you can give me
11 Replies
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Re: Spotify free not working on android

Regular
darn autocorrect , I meant ads.....
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Re: Spotify free not working on android

Community Legend

Hi there, the free version on mobile doesn't give ads, instead you should just see the big green 'Shuffle' button at the top of a playlist.

 

If you are new to Spotify you may actually also be on a free trial pf premium.

 

Please see the thread Subscription Comparison Chart for a comparison of the different subscription levels Spotify offer.


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History
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Re: Spotify free not working on android

Regular
Thanks for your reply,

I get the shuffle button only once every couple if days at random... Sometimes it appears for about 2 seconds then disappears.

I've checked my subscription in my account details and it says Spotify free, so I'm not on the free trial.

I guess I might just have to give up on streaming and continue buying my music...
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Re: Spotify free not working on android

Community Legend
How about a clean install?

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History
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Re: Spotify free not working on android

Regular
I've tried a clean install, I've cleared all data and cache, still no joy...

The message at the top of the pop up is "you've reached the monthly free time limit" as far as I was aware the monthly time limit no longer applied to free accounts.

Its all very frustrating!
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Re: Spotify free not working on android

Community Legend

What version of the Spotify app are you using? Are you installing from the play store or from a sideloaded apk?


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History
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Re: Spotify free not working on android

Regular
Installed from google play, version 2.2.0.636
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Re: Spotify free not working on android

Community Legend

I recommend you contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History
Highlighted

Re: Spotify free not working on android

Regular
I believe I may have it cracked, my friend put a custom ROM on my nexus 6 and the app my not be seeing the device as a phone or tablet, or anything for that matter, I shall update the ROM to the newest version and see if that solves the issue.

I'll update this thread with an answer if that is the cause.

I'll also put Spotify onto my iPhone and see if that works with my login, as a process of elimination.

Thank you very much for your advice, it is greatly appreciated..
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