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Constant Crashing

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Constant Crashing

canderson2684
Until recently, spotify worked perfectly on my Samsung Galaxy S4 running Android 4.4.2. After an update, it began crashing constantly. Opening the app displays a blank screen with the menu button in the corner. Then an error messages appears, informing me that "unfortunately, spotify has stopped". There has been at least one update since then, and the problem persists with version 2.2.0.636. This is particularly annoying as I had only recently subscribed.
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Daniel

Sounds like a corruption on your SD card. Try formatting it in a PC and then do another clean install to make sure the cache gets correctly set to the SD Card


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

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6 Replies

MattSuda

Have you tried reinstalling the app?

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canderson2684
Yes, several times. I have also restarted my phone (with the app installed and without), cleared all data and tried opening the app in various modes (flight mode, blocking mode ect) to determine whether the problem was in connecting. Nothing worked.

Daniel

Can you try without an SD card in your dvice?


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

canderson2684
That seems to have to solved it. Thank you.
Marked as solution

Daniel

Sounds like a corruption on your SD card. Try formatting it in a PC and then do another clean install to make sure the cache gets correctly set to the SD Card


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

JJESPARZA

Problemas en actualización de Spotify en Android:

Spotify no arranca, se queda en pantalla negra y solicita cerrar.

 

Ir a Ajustes > Administración de aplicaciones > Spotify > Borrar datos

Desinstalar Spotify

Reiniciar el dispositivo.

¡El problema continua¡

 

Solución:

Formatear la tarjeta SD o quitar la tarjeta SD.

Repetir el resto de la operación y 

¡FUnciona¡

JOSE

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