Constant Crashing

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Constant Crashing

canderson2684
Casual Listener
Until recently, spotify worked perfectly on my Samsung Galaxy S4 running Android 4.4.2. After an update, it began crashing constantly. Opening the app displays a blank screen with the menu button in the corner. Then an error messages appears, informing me that "unfortunately, spotify has stopped". There has been at least one update since then, and the problem persists with version 2.2.0.636. This is particularly annoying as I had only recently subscribed.
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Daniel
Community Legend

Sounds like a corruption on your SD card. Try formatting it in a PC and then do another clean install to make sure the cache gets correctly set to the SD Card


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What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

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6 Replies

MattSuda
Rock Star 24
Rock Star 24

Have you tried reinstalling the app?

MattSudaRock Star 24
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canderson2684
Casual Listener
Yes, several times. I have also restarted my phone (with the app installed and without), cleared all data and tried opening the app in various modes (flight mode, blocking mode ect) to determine whether the problem was in connecting. Nothing worked.

Daniel
Community Legend

Can you try without an SD card in your dvice?


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

canderson2684
Casual Listener
That seems to have to solved it. Thank you.
Solution!

Daniel
Community Legend

Sounds like a corruption on your SD card. Try formatting it in a PC and then do another clean install to make sure the cache gets correctly set to the SD Card


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

View solution in original post

JJESPARZA
Newbie

Problemas en actualización de Spotify en Android:

Spotify no arranca, se queda en pantalla negra y solicita cerrar.

 

Ir a Ajustes > Administración de aplicaciones > Spotify > Borrar datos

Desinstalar Spotify

Reiniciar el dispositivo.

¡El problema continua¡

 

Solución:

Formatear la tarjeta SD o quitar la tarjeta SD.

Repetir el resto de la operación y 

¡FUnciona¡

JOSE

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