Android app not opening if internet disabled and offline mode disabled

[urielneves]

After one of the previous updates, I don't remember which, my Android app does not load if my internet is disabled but offline mode is also disabled, it only loads if I enable offline mode, or if I turn on the internet, thing that was happening before.

[AlejaR]

Hey there @urielneves,

We hope you don't mind us moving your post out of the ideas section to one of our help boards as it fits better here.

Just to confirm, have you tried some troubleshooting? If you haven’t, you can start by clean reinstalling the app, so you can be sure the stored cache is not leading to this behavior.

If the above doesn’t do the trick, we’d like to gather some additional info. Please send us:

• The make/model and OS of the affected device.
• The exact Spotify version you’re running.
• Does this happen on a different mobile device? You can ask for the phone of a relative or a friend to open your account there and check.

On a different note, remember that our Ideas board is to help us receive new product and feature suggestions that will allow us to improve our app and service for everyone. You can learn more about Ideas Exchange here.

Keep us in the loop!

[LinkRar]

Hello, I am also having this issue! I am unable to play any content on Spotify when on mobile data, with the app claiming its offline. Despite that, I'm unable to load anything, including downloaded content. I'm currently using Spotify on a Google Pixel 8, running Spotify version 9.0.50.416

[Susan_GP]

Hi there @LinkRar,

Thanks for your reply in this thread.

First up, go to your device's settings > Apps > Spotify and make sure the permission to use mobile data is enabled. Additionally, make sure no battery or data-saving options are enabled. 

If that doesn't work, and you haven't tried it, perform a clean reinstall of the Spotify app. No worries, you won't lose any content, but you might have to download your offline  music again. 

If the issue persists, send the following details:

• The exact Spotify version you're running.
• Try logging in to a different account (a relative or friend's account will do) and let us know if you can replicate the behavior there.
• Did you notice if this started to happen after a specific event such as an OS update?

We'll keep an eye out for your reply.