Help Wizard

Step 1

NEXT STEP

App crashes when phone connects to WiFi

App crashes when phone connects to WiFi

Plan

Premium

Country

Canada

Device

Samsung Galaxy S4

Operating System

Android 5.0.1

My Question or Issue

Sometime around July 7-13, my Spotify app started crashing whenever my phone connects to WiFi. I can play a downloaded album offline, but if I enter a WiFi zone and my phone connects to the internet....boom, playback stops and app crashes.  It's a real pain when I'm riding my bike in and out of different WiFi zones. My workaround is to turn WiFi off while I'm out and about, but I shouldn't need a workaround when I pay $120 a year for the app.  Anybody else have this problem? 

 

I've been back and forth with Spotify Support for 2 weeks now, but each time I am contacted by a different person and they're starting to repeat the same basic questions ("have you turned it off and on again?") even though I am running all kinds of tests and reporting back.  I wish I could just deal with one person. I also contacted Samsung, with no response. 

 

I found these other threads that sound identical to mine (all Samsung phones too):

https://community.spotify.com/t5/Android/Spotify-App-crashes-when-it-connects-disconnects-from-Inter...

https://community.spotify.com/t5/Android/Constant-crashing-during-playback/m-p/4786988#M153569

https://community.spotify.com/t5/Android/Music-stops-playing-when-I-enter-or-leave-a-WiFi-connection...

Reply
0 Replies

Suggested posts