Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
387497 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Plan: PremiumCountry: USA DeviceMoto e4Operating SystemAndroid My Question or IssueUpdated version makes it nearly impossible to listen to tracks under albums and artist categories. App extremely slow or completely unresponsive.
Plan: Premium Country: USA Device Moto e4 Operating System Android My Question or Issue Updated version makes it nearly impossible to listen to tracks under albums and artist c...
Spotify Legend
896 Views
1 replies
0 likes
PlanPremiumCountryAustriaDeviceHonor 8Operating SystemEMUI 5.0.1/Android 7.0 My Question or IssueI have startet using Spotify about 2 months ago. About 2 weeks ago i realized that the autoplay feature stopped working. Now both replay options have the...
Plan Premium Country Austria Device Honor 8 Operating System EMUI 5.0.1/Android 7.0 My Question or Issue I have startet using Spotify about 2 months ago. About 2 weeks ago i realized...
Spotify Legend
1948 Views
8 replies
1 likes
PlanPremiumCountryUKDeviceSamsung Galaxy 8 My Question or IssueIn my library on the page showing all my playlists, I am able to filterthe order in which my playlists are shown. So alphabetical or recentlyplayed etc. Ever since the latest updatehoweve...
Plan Premium Country UK Device Samsung Galaxy 8 My Question or Issue In my library on the page showing all my playlists, I am able to filter the order in which my playlists ar...
Casual Listener
644 Views
2 replies
0 likes
PlanPremiumCountryBrazil but speaks english better than a Teacher lolDeviceAndroid 7.0Operating SystemAndroid? My Question or IssueHello! I was about to erase the data from my Spotify when i Saw the warning:THIS WILL DELETE ALL YOUR DATA FROM THE APP...
Plan Premium Country Brazil but speaks english better than a Teacher lol Device Android 7.0 Operating System Android? My Question or Issue Hello! I was about to erase the dat...
Spotify Legend
2904 Views
3 replies
0 likes
Hi there!I'm using a S10 coupled via Bluetooth to a VW mediasystem. In the display special characters are shown as square.From where could this a issue come from?Spotify app, Bluetooth protocol or the VW system?The song ID ishttps://open.spotify.com/...
Hi there! I'm using a S10 coupled via Bluetooth to a VW mediasystem. In the display special characters are shown as square. From where could this a issue come from? Spotify app, Bluetooth protocol...
356 Views
0 replies
0 likes
Spotify version 8.5.16.781, Android 8.1.0 According to this Support article, you should be able to sort & filter playlists just like in the desktop client. However, neither option is available to me. Has this feature been removed?
Spotify version 8.5.16.781, Android 8.1.0 According to this Support article, you should be able to sort & filter playlists just like in the desktop client. However, neither option i...
Community Legend
1417 Views
9 replies
0 likes
PlanPremiumCountrySingaporeDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI'm not sure if I'm asking something silly or completely missing the obvious because I used to be able to do this but now I can't. I would like to play all m...
Plan Premium Country Singapore Device Samsung Galaxy 9 Operating System Android My Question or Issue I'm not sure if I'm asking something silly or completely missing the obvious beca...
786 Views
0 replies
1 likes
You need to fix your algorithm for top artist, for the app itself and for tinder, as I have artist I have listened to once, and other I've never heard before in there. You make enough money to pay for someone to fix such an issue! Or give us to optio...
You need to fix your algorithm for top artist, for the app itself and for tinder, as I have artist I have listened to once, and other I've never heard before in there. You make enough money to pay fo...
Visitor
815 Views
1 replies
3 likes
PlanPremiumCountryAustraliaDeviceGoogle Pixel Operating SystemAndroid Spotify Version8.5.13.637 My IssueSpotify stops playing tracks after 11 seconds. The phone requires a restart to get it working again, but it may only play one or two tracks before...
Plan Premium Country Australia Device Google Pixel Operating System Android Spotify Version 8.5.13.637 My Issue Spotify stops playing tracks after 11 seconds. The phone...
Visitor
1991 Views
1 replies
3 likes
PlanFree/PremiumCountryU.S. DeviceHuawei Mate 20 ProOperating SystemAndroid 9.0 My Question or IssueI am currently on a free plan, evaluating Spotify. I am finding that as I build a list of liked songs that when I play liked songs, it will randomly p...
Plan Free/Premium Country U.S. Device Huawei Mate 20 Pro Operating System Android 9.0 My Question or Issue I am currently on a free plan, evaluating Spotify. I am fi...
Casual Listener
711 Views
2 replies
0 likes
PlanPremiumCountryUKDeviceSamsung Galaxy 9 My Question or IssueI've organise my playlists on my desktop into folders and sub-folders as I've created so many. As I've reorganised them, my playlist folders on my phone app don't match. It's not that the...
Plan Premium Country UK Device Samsung Galaxy 9 My Question or Issue I've organise my playlists on my desktop into folders and sub-folders as I've created so many. As I've reorganised ...
Casual Listener
1102 Views
4 replies
3 likes
PlanPremiumCountry SwedenDeviceOneplus5Operating SystemAndroid 8.1.0 Im constantly losing audio control when using chromecast (latest software update). Shutting down spotify solves the problem temporarily. Battery optimization is off. The problem hav...
Plan Premium Country Sweden Device Oneplus5 Operating System Android 8.1.0 Im constantly losing audio control when using chromecast (latest software update). Shutting down spoti...
Regular
1120 Views
3 replies
1 likes
Repeating a closed post without solution.. so the problem/bug is still there. "So I know I can sort the playlists and I managed to display them as CUSTOM like I like it, however when I go and add a song to one of my playlists they are always sorted b...
Repeating a closed post without solution.. so the problem/bug is still there. "So I know I can sort the playlists and I managed to display them as CUSTOM like I like it, however when I go an...
608 Views
0 replies
0 likes
PlanPremium CountryPolandDeviceGalaxy S9Operating SystemAndroid Pie - One UI My Question or IssueHi guys, I've recorded a quick video so you know what I'm talking about.0:00 through 0:15 - I access a playlist, pick a song from the playlist, and it ta...
Plan Premium Country Poland Device Galaxy S9 Operating System Android Pie - One UI My Question or Issue Hi guys, I've recorded a quick video so you know what I'm talking about....
Community Legend
465 Views
1 replies
0 likes
PlanPremiumCountryUK DeviceSamsung S8Operating SystemAndroid My Question or IssueNever had this before but suddenly completely unable to use my Bluetooth speakers. Spotify will freeze/sutter for a few seconds every few seconds, tried charging the spe...
Plan Premium Country UK Device Samsung S8 Operating System Android My Question or Issue Never had this before but suddenly completely unable to use my Bluetooth speakers. Spo...
Spotify Legend
6290 Views
3 replies
1 likes
PlanPremiumCountryMexicoDeviceHuawei P10 PlusOperating SystemAndroid PieMy Question or IssueSince i hate the new library view.Can someone tell me What was the LAST version using the previous library view so i can downgrade please
Plan Premium Country Mexico Device Huawei P10 Plus Operating System Android Pie My Question or Issue Since i hate the new library view. Can someone tell me What was the LAST version using t...
Casual Listener
1710 Views
11 replies
1 likes
Spotify, u may have been the best music up, but your update will make u dissapear. why in the world, with all the playing songs problems we r experiencing, it keeps show me songs and playlists i never wanted to hear songs from...??? my premiun accoun...
Spotify, u may have been the best music up, but your update will make u dissapear. why in the world, with all the playing songs problems we r experiencing, it keeps show me songs and playlis...
Visitor
483 Views
1 replies
0 likes
Hi all,Is there a way of when you open a podcast episode list, it will display at the last episode you listened to? Right now, when I open a podcast, it will sho9w the latest episode that has been posted by the podcaster. Then I have to scroll down t...
Hi all, Is there a way of when you open a podcast episode list, it will display at the last episode you listened to? Right now, when I open a podcast, it will sho9w the latest episode that has been ...
Regular
710 Views
2 replies
0 likes
PlanPremiumCountrySGDeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueWhy are some somg that i would want to seach for not available??? Is it beacuae it is country restriced or is it that they do not have the song as i am dissapointed...
Plan Premium Country SG Device Samsung Galaxy 8 Operating System Android My Question or Issue Why are some somg that i would want to seach for not available??? Is it beacuae it is co...
Not applicable
1219 Views
4 replies
0 likes
PlanPremiumCountryPhilippinesDeviceREDMI Note 7Operating SystemAndroid 9 Pie My Question or IssueThe UI freezes when I go and view and album in the Albums section of my Library in the new Spotify UI. Only workaround for me is to go to the Now Plying ...
Plan Premium Country Philippines Device REDMI Note 7 Operating System Android 9 Pie My Question or Issue The UI freezes when I go and view and album in the Albums section of my Libra...
305 Views
0 replies
0 likes
