Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • howardblick
  • Newbie
  • 22385 Views
  • 57 replies
  • 22 likes
  • 22385 Views
  • 57 replies
  • 22 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 868117 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 868117 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • ryan886
  • Visitor
  • 24277 Views
  • 4 replies
  • 0 likes
  • 24277 Views
  • 4 replies
  • 0 likes

Superuser Contribution Daily Mixes disappeared

Plan: PremiumCountry: India Device: OnePlus 5Operating System: Android 9 My Question or Issue: Hi, I downloaded Spotify after the launch in India. Daily Mixes was something I really really liked and got a premium subscription soon after. As soon as I...

  • Casual Listener
  • Plan: Premium Country: India   Device: OnePlus 5 Operating System: Android 9   My Question or Issue: Hi, I downloaded Spotify after the launch in India. Daily Mixes was something...
  • kennyboy6
  • Casual Listener
  • 1037 Views
  • 3 replies
  • 0 likes
  • 1037 Views
  • 3 replies
  • 0 likes

I can't see Spotify in my lock screen

In my Huawei GR5 I can't see the Spotify widget in my lock screen so I have to unlock my cellphone to change the song.What should I do?

  • Newbie
  • In my Huawei GR5 I can't see the Spotify widget in my lock screen so I have to unlock my cellphone to change the song. What should I do?  
  • 290 Views
  • 0 replies
  • 1 likes
  • 290 Views
  • 0 replies
  • 1 likes

Spotify loses downloads

PlanPremiumDeviceSamsung Galaxy A8Operating SystemAndroid 8 My Question or IssueI lost all my gigabytes of high-quality downloaded music while travelling for 2 weeks. The music was stored on an SD-card. What happened was that the SD-card was not reco...

  • Newbie
  • Plan Premium Device Samsung Galaxy A8 Operating System Android 8   My Question or Issue I lost all my gigabytes of high-quality downloaded music while travelling for 2 weeks. The music w...
  • 570 Views
  • 0 replies
  • 0 likes
  • Android 8
    Anti-piracy
    lost downloads
    Lost Offline Songs
    sd card
  • 570 Views
  • 0 replies
  • 0 likes

Downloaded songs won't load in the app but they're in the phone

PlanPremiumCountryPortugalMy Question or IssueMy downloaded songs stopped working even though there was a "downloaded" icon under the playlist name. I haven't been on the internet all day and still said that I had to download the songs by going onlin...

  • Newbie
  • Plan Premium Country Portugal My Question or Issue My downloaded songs stopped working even though there was a "downloaded" icon under the playlist name. I haven't been on the internet all day a...
  • 432 Views
  • 0 replies
  • 0 likes
  • 432 Views
  • 0 replies
  • 0 likes

How to un-dislike a song

PlanFree/PremiumCountryUSDeviceAndroidOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAs the title says, how to un-dislike a song? Is this still not a feature?If you go to like it and accidentally hit the dislike button, i...

  • Newbie
  •   Plan Free/Premium Country US Device Android Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue As the title says, how to un-dislike a song? Is...
  • 496 Views
  • 0 replies
  • 3 likes
  • 496 Views
  • 0 replies
  • 3 likes

Spotify Search bar, doesn't work

PlanPremiumCountryPolandDeviceSamsung Galaxy S7Operating SystemAndroid 7.0My Question or IssueSo exactly, my search bar doesn't work, when i press it, it says "Oops something went wrong, please try again." Tried to reinstall it, cleared cache but tha...

  • Visitor
  • Plan Premium Country Poland Device Samsung Galaxy S7 Operating System Android 7.0 My Question or Issue So exactly, my search bar doesn't work, when i press it, it says "Oops something went w...
  • Bittencourt
  • Spotify Star
  • 957 Views
  • 6 replies
  • 0 likes
  • 957 Views
  • 6 replies
  • 0 likes

music stops playing when i lock the screen

When i lock the screen on my s10 device music stops playing after a couple seconds.But it doesnt shows the music is stopped when i open the screen and keeps playing. I tried rebooting but it didnt help. can anybody help with my issue ?

  • Newbie
  • When i lock the screen on my s10 device music stops playing after a couple seconds. But it doesnt shows the music is stopped when i  open the screen and keeps playing.  I tried rebooting ...
  • 320 Views
  • 0 replies
  • 0 likes
  • 320 Views
  • 0 replies
  • 0 likes

Data connection and offline download

PlanPremiumCountryItalyDeviceHuawei P9 liteOperatingAndroidMy Question or IssueHi, just an info: when i've downloaded my songs to be played offline and at the same time i'm using data connection to listen these offline songs, i'm still consuming data...

  • Regular
  • Plan Premium Country Italy Device Huawei P9 lite Operating Android My Question or Issue Hi, just an info: when i've downloaded my songs to be played offline and at the same time i'm using da...
  • 496 Views
  • 0 replies
  • 0 likes
  • 496 Views
  • 0 replies
  • 0 likes

Playlist will only refresh online

Hi theresorry if you discussed this before but i didnt find anything on it. i have been using spotify since 3-4 years now but since 1 month i have an odd problem. so lets say i got 5 playlists, all downloaded offline:playlist 1: 114 songsplaylist 2: ...

  • Casual Listener
  • Hi there sorry if you discussed this before but i didnt find anything on it. i have been using spotify since 3-4 years now but since 1 month i have an odd problem. so lets say i got 5 playlists, all...
  • gimble61
  • Casual Listener
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

Can't find the equalizer

PlanPremiumCountryItalyDevice(Huawei Mate10 light)Operating System(Android) My Question or IssueI have app version 8.5.1.734 on my device and I can't find the equalizer under Settings -> Music Quality.Why? Is it elsewhere in my version?

  • Casual Listener
  • Plan Premium Country Italy Device (Huawei Mate10 light) Operating System (Android)   My Question or Issue I have app version 8.5.1.734 on my device and I can't find the equalizer under...
  • 373 Views
  • 0 replies
  • 0 likes
  • 373 Views
  • 0 replies
  • 0 likes

Samsung s10 Issues?

PlanPremiumCountryUKDeviceSamsung s10+Operating SystemAndroid P My Question or IssueIs there a Know Issue with the new S10 Devices? I *SEEM* to have two relating to Spotify (1 for definite) 1: Once the app is Opened, it stays awake and drains battery...

  • Regular
  • Plan Premium Country UK Device Samsung s10+ Operating System Android P   My Question or Issue Is there a Know Issue with the new S10 Devices? I *SEEM* to have two relating to Spotify (...
  • KARISTO
  • Casual Listener
  • 6193 Views
  • 25 replies
  • 3 likes
  • 6193 Views
  • 25 replies
  • 3 likes

My app doesn't have a 'Song' menu

PlanPremiumCountryNew ZealandDeviceSamsung Galaxy A5 Operating SystemAndroid My Question or IssueDownloaded Spotify this morning and was transfering all my music etc. over from my old music apps, when I realised that my app doesn't have a menu where ...

  • Newbie
  • Plan Premium Country New Zealand Device Samsung Galaxy A5  Operating System Android   My Question or Issue Downloaded Spotify this morning and was transfering all my music etc. ov...
  • Deadjim
  • Roadie
  • 381 Views
  • 1 replies
  • 1 likes
  • 381 Views
  • 1 replies
  • 1 likes

Songs downloading again every restart at internal.

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy A6Operating SystemAndroid Pie My Question or IssueAfter every restart, I think because of my SD card, Spotify has to download every song again, and I have to switch the storage option to SD card again...

  • Roadie
  • Plan Premium Country Philippines Device Samsung Galaxy A6 Operating System Android Pie   My Question or Issue After every restart, I think because of my SD card, Spotify has to downloa...
  • 253 Views
  • 0 replies
  • 1 likes
  • 253 Views
  • 0 replies
  • 1 likes

Solved!! I can skip on another phone, but not on my new one.

PlanFreeCountrySaudi ArabiaDeviceSamsung J7 Prime (old), Huawei P30 Pro (new) Operating System(Android 7.0 and 9.0) My Question or IssueHello! I just wanted to ask how the skipping works, just wondering why I can skip songs on my old phone without Sp...

  • Casual Listener
  •   Plan Free Country Saudi Arabia Device Samsung J7 Prime (old), Huawei P30 Pro (new)  Operating System (Android 7.0 and 9.0)   My Question or Issue Hello! I just wanted to a...
  • leviE
  • Composer
  • 656 Views
  • 3 replies
  • 0 likes
  • 656 Views
  • 3 replies
  • 0 likes

New update to My Library has ruined Spotify

PlanPremiumCountryAustraliaDeviceSamsung Galaxy 8, PCOperating SystemAndroid Oreo, Windows 10 My issue is with the new Spotify update. I have close to the maximum amount of songs on a single device (about 3,200), all of them carefully sourced & selec...

  • Regular
  • Plan Premium Country Australia Device Samsung Galaxy 8, PC Operating System Android Oreo, Windows 10   My issue is with the new Spotify update. I have close to the maximum amount o...
  • meluco
  • Casual Listener
  • 1365 Views
  • 6 replies
  • 11 likes
  • 1365 Views
  • 6 replies
  • 11 likes

Music stopping/app closing

PlanPremiumCountryArgentinaDeviceLG Q6 Operating SystemAndroid Nougat 7.1.1 La aplicación deja de reproducir o directamente se cierra de la barra de tareas al abrir un gif de un estado de WhatsApp, lo cual me parece raro porque los archivos gif no ti...

  • Newbie
  • Plan Premium Country Argentina Device LG Q6  Operating System Android Nougat 7.1.1   La aplicación deja de reproducir o directamente se cierra de la barra de tareas al abrir un gif...
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

Local files for my android not working

PlanPremiumCountrySwedenDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI have a problem connecting my local files from my Windows computer to my Samsung galaxy 9. I create a folder and add it to my library and then check the box so...

  • Newbie
  • Plan Premium Country Sweden Device Samsung Galaxy 9 Operating System Android   My Question or Issue I have a problem connecting my local files from my Windows computer to my Samsung ga...
  • 335 Views
  • 0 replies
  • 0 likes
  • 335 Views
  • 0 replies
  • 0 likes

Still Geoblocked (Réunion Island)

Hello, here is a few informations PlanFree (plan to premium soon)CountryFrance (Réunion island precisely)DeviceSamsung galaxy J2/S6Operating SystemAndroid GO 8.1 My Question or IssueYour services on Android aka Google play are still unavaible for Reu...

  • Casual Listener
  • Hello, here is a few informations   Plan Free (plan to premium soon) Country France (Réunion island precisely) Device Samsung galaxy J2/S6 Operating System Android GO 8.1   My Qu...
  • 979 Views
  • 0 replies
  • 0 likes
  • 979 Views
  • 0 replies
  • 0 likes

Spotify closing itself

Whenever I'm listening to spotify while using Instagram, I tap to play sound on a video and Spotify pauses music, however it will also usually close the app and restart the song I was listening to. PlanFreeCountryUSADeviceLG Stylo 4Operating SystemAn...

  • Newbie
  • Whenever I'm listening to spotify while using Instagram, I tap to play sound on a video and Spotify pauses music, however it will also usually close the app and restart the song I was listening to.&n...
  • 448 Views
  • 0 replies
  • 0 likes
  • 448 Views
  • 0 replies
  • 0 likes