Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
209247 Views
137 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
558295 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
461673 Views
575 replies
39 likes
PlanPremiumCountryUKDeviceGoogle Nest HubOperating SystemAndroid My Question or IssueHi,All of the Spotify artwork and track details have vanished from my Google Nest Hub, to be replaced by a Spotify logo. Everything still plays fine, but all the det...
Plan Premium Country UK Device Google Nest Hub Operating System Android My Question or Issue Hi, All of the Spotify artwork and track details have vanished from my Google Nest Hub, ...
959 Views
0 replies
0 likes
PlanFree/PremiumCountry DeviceOne Plus 7 ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was able to skip and search any song I wanted on my one plus 7 pro like a few days ago and all of a sudden I can't seem to do so...
Plan Free/Premium Country Device One Plus 7 Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I was able to skip and search any song I wan...
363 Views
0 replies
0 likes
PlanPremiumCountryUSA DeviceAll Apple Gadgets and Google Chromecast Attached to a Yamaha receiverOperating SystemLatest iOs on all gadgets My Question or Issue I have 2 music systems, running a Yamaha receiver with a Chromecast attached to it, then I...
Plan Premium Country USA Device All Apple Gadgets and Google Chromecast Attached to a Yamaha receiver Operating System Latest iOs on all gadgets My Question or Issue ...
354 Views
0 replies
0 likes
PlanPremiumCountryMexicoDeviceSamsung Galaxy S-10eOperating SystemVersion Android 9My Question or IssueWells since i chance my phone 2 months ago my weekly discovery or any other carpet doesnt refresh witt new music , it reminds the same music, i try...
Plan Premium Country Mexico Device Samsung Galaxy S-10e Operating System Version Android 9 My Question or Issue Wells since i chance my phone 2 months ago my weekly discovery or any other ca...
347 Views
0 replies
0 likes
PlanPremiumCountryItalyDeviceHUAWEI P10 Operating System(Android 9 Emui 9.1.0 My Question or IssueHello i recently noticed that know the notification icon change color based on the song is there a way to not have the notification colored?
Plan Premium Country Italy Device HUAWEI P10 Operating System (Android 9 Emui 9.1.0 My Question or Issue Hello i recently noticed that know the notification icon change...
553 Views
0 replies
1 likes
I am having difficulty to download my local files on my mobile apps. I tried the solutions provided on the community, but none of them works for me. I have all my local files (not much, around 7 songs) added to a new playlist via my desktop, then usi...
I am having difficulty to download my local files on my mobile apps. I tried the solutions provided on the community, but none of them works for me. I have all my local files (not much, arou...
772 Views
0 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
487 Views
0 replies
0 likes
I have one month of Spotify Premium to check this service out, but I am encountering a strange issue: When I ask Google Assistant to play an album like DARK SIDE OF THE MOON, it automatically shuffles the album. Shuffle is turned off on my phone and ...
I have one month of Spotify Premium to check this service out, but I am encountering a strange issue: When I ask Google Assistant to play an album like DARK SIDE OF THE MOON, it automaticall...
Regular
9952 Views
5 replies
1 likes
My Question or IssuePlaylists made by spotify such as power gaming will cut off the beginning and end of songs. The song will end before it is over and the next one will not start at the beginning. This only happens of spotify made playlists. I have ...
My Question or Issue Playlists made by spotify such as power gaming will cut off the beginning and end of songs. The song will end before it is over and the next one will not start at the be...
857 Views
0 replies
1 likes
PlanFreeCountryCanadaDeviceAndroid A8Operating SystemAndriod ver. 9 My Question or IssueRecently my spotify has been just pausing at random or play back just isnt working. Almost every song it stops and it's super frustrating. But additionally but no...
Plan Free Country Canada Device Android A8 Operating System Andriod ver. 9 My Question or Issue Recently my spotify has been just pausing at random or play back just isnt working. Al...
409 Views
0 replies
0 likes
Hello! I'm a bit bummed one of the recent updates to the Spotify app now causes your playlists to be arranged based off of whichever one was played most recently.This wouldn't be much of a problem if I only had a few playlists, but I have like 30 and...
Hello! I'm a bit bummed one of the recent updates to the Spotify app now causes your playlists to be arranged based off of whichever one was played most recently. This wouldn't be much of a...
559 Views
0 replies
1 likes
PlanPremiumCountryBelgiumDeviceSamsung Galaxy A40Operating SystemAndroid 9 My Question or Issue Hi, Since I have a new phone the feature Autoplay won't work anymore. I've switched it off and on a few times. But this makes no difference. With my previ...
Plan Premium Country Belgium Device Samsung Galaxy A40 Operating System Android 9 My Question or Issue Hi, Since I have a new phone the feature Autoplay won't work a...
Casual Listener
712 Views
2 replies
0 likes
PlanPremiumCountryBrazilDeviceMoto G6 Plus Operating SystemAndroid 9 My Question or IssuePlease, my Spotify dont have Playlist menu more. Whats happen? Por favor, meu Spotify não tem mais o menu Playlist, o que acontece? Não consigo encontrar o menu,...
Plan Premium Country Brazil Device Moto G6 Plus Operating System Android 9 My Question or Issue Please, my Spotify dont have Playlist menu more. Whats happen? Por favor,...
Composer
543 Views
1 replies
0 likes
PlanPremiumCountryPortugalDeviceHuawei P10Operating SystemAndroid 9 My Question or IssueOn this specific device I'm unable to log in into my account. Spotify closes/crashes as soon as I try to log in.I can log in with any other account besides my own...
Plan Premium Country Portugal Device Huawei P10 Operating System Android 9 My Question or Issue On this specific device I'm unable to log in into my account. Spotify closes/crashes a...
Casual Listener
1051 Views
4 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I woke up this morning and tried to play some music on my sonos and the app will not connect. I've reset my phone...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) I woke up this morning and tr...
Visitor
833 Views
1 replies
7 likes
PlanPremiumCountryChile DeviceNokia 3Operating SystemAndroid My Question or IssueSi no estoy conectado a internet no se reproducen las canciones que tengo descargadas salvo algunas de las más recientes, otras ni siquiera aparecen guardadas, aparecen ...
Plan Premium Country Chile Device Nokia 3 Operating System Android My Question or Issue Si no estoy conectado a internet no se reproducen las canciones que tengo descar...
Regular
481 Views
1 replies
1 likes
Good morning, I'd like to point out that for months Spotify PREMIUM has been stalling after a few minutes without going on a break. I use a Huawei P20 Pro on VODAFONE network. The problem is common to many users and it's time to fix it
Good morning, I'd like to point out that for months Spotify PREMIUM has been stalling after a few minutes without going on a break. I use a Huawei P20 Pro on VODAFONE network. The problem is common t...
Regular
618 Views
2 replies
0 likes
The problemWhen I try to play songs on my phone everything shows up as usual, but the playbar doesn't move(stuck at whatever timestamp you skip to). What makes this problem strange is that its very circumstancial. Streaming via my data works, playing...
The problem When I try to play songs on my phone everything shows up as usual, but the playbar doesn't move(stuck at whatever timestamp you skip to). What makes this problem strange is that i...
1821 Views
0 replies
0 likes
PlanPremiumDeviceWindows 10 desktop and Samsung Galaxy S7Operating SystemWindows 10 and Android 8.0.0 My Question or IssueI uploaded some local files and made a playlist. This worked fine on my phone and PC until a few weeks ago when Spotify suddenly...
Plan Premium Device Windows 10 desktop and Samsung Galaxy S7 Operating System Windows 10 and Android 8.0.0 My Question or Issue I uploaded some local files and made a playlist. This wo...
Casual Listener
4432 Views
6 replies
0 likes
PlanPremiumCountryUnited StatesDeviceSamsung Note 8Operating SystemAndroid P My Question or IssueI recently made a pretty long playlist. I've noticed that when I put it on shuffle play, stop using Spotify for a while, and then come back to it, the pl...
Plan Premium Country United States Device Samsung Note 8 Operating System Android P My Question or Issue I recently made a pretty long playlist. I've noticed that when I put it on sh...
888 Views
0 replies
4 likes
