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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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0 replies

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Solved!!Superuser Contribution Phone freezes when spotify player comes up

Phone: LG-Q6 When I tap on the notification, it opens up the player and the phone freezes. I think this happens when it tires to load the image on to the background of the player. So it would be nice if u could make an option to disable background im...

Casual Listener

Phone: LG-Q6 When I tap on the notification, it opens up the player and the phone freezes. I think this happens when it tires to load the image on to the background of the player. So it would be nice...

Peter

Spotify Legend

602 Views

3 replies

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[Android][Other] Local files on desktop won't sync with Android Tablet

I tried uninstalling every app and program on my desktop, cell phone and tablet. My local files, that are originally on my desktop (Windows 10), sync with my cell phone (Android on Pixel 2). For some reason, the same files won't sync with my tablet (...

Music Fan

I tried uninstalling every app and program on my desktop, cell phone and tablet. My local files, that are originally on my desktop (Windows 10), sync with my cell phone (Android on Pixel 2). For some...

306 Views

0 replies

0 likes

Android
Other
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Daily mix only in one language

PlanFreeCountryIsraelDeviceSamsung Galaxy 8Operating SystemAndroid 9 My Question or IssueHi, im speaking 2 languages, and i've added singers and songs to my favourites feom both languages. However, i always get 4 daily mixes which one of them is comp...

Newbie

Plan Free Country Israel Device Samsung Galaxy 8 Operating System Android 9   My Question or Issue Hi, im speaking 2 languages, and i've added singers and songs to my favourites feom b...

dinomight

Spotify Star

573 Views

1 replies

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Superuser Contribution Download option gone

PlanPremiumCountryCanadaDevice(Samsung Galaxy S8)My Question or IssueWhy is the download option gone for individual songs, I have to download the entire album or playlist now? Why limit what brings customers to Spotify? False advertising.

Casual Listener

Plan Premium Country Canada Device (Samsung Galaxy S8) My Question or Issue Why is the download option gone for individual songs, I have to download the entire album or playlist now? Why limit...

BGBrereton

Music Fan

4074 Views

5 replies

1 likes

d
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Superuser Contribution Lost my 'Liked' playlist

PlanPremiumCountryUSADevicemoto g6Operating Systemandroid 8 My Question or IssueI recently bought the intro premium package (3 months for $0.99), everything seemed to be fine. Today I was prompted to reset my password, which I did. Then I noticed tha...

Newbie

Plan Premium Country USA Device moto g6 Operating System android 8   My Question or Issue I recently bought the intro premium package (3 months for $0.99), everything seemed to be fine...

Deadjim

Roadie

7720 Views

3 replies

1 likes

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Bring back the search function at the top of playlists

For a long while now the search feature in a playlist have been hidden away in a menu for no reason what so ever. Before it was just right at the top. You swipe down and you press a thing at the top, you search for what ever song you want and boom ur...

Regular

For a long while now the search feature in a playlist have been hidden away in a menu for no reason what so ever. Before it was just right at the top. You swipe down and you press a thing at the top,...

597 Views

0 replies

1 likes

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Cannot repeat track only playlist with Bose soundtouch 30 III with Wlan

I have this problem by using my Bose soundtouch with my wireless lan connection. I can only repeat the playlist but not a single track. This problem isn't there if I use bluetooth.With bluetooth I can repeat a track too, PlanPremiumCountry germany De...

Regular

I have this problem by using my Bose soundtouch with my wireless lan connection. I can only repeat the playlist but not a single track.   This problem isn't there if I use bluetooth. With blu...

384 Views

0 replies

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No Spotify app in the Galaxy App store for Samsung Gear Fit 2 Pro / Galaxy Watch

PlanPremiumCountrySouth AfricaDeviceSamsung Galaxy S8Operating SystemAndroid Pie My Question or IssueThe Spotify App for watches in the Samsung Galaxy Store is missing.I assume it has not been made available for the South African region yet. Please a...

Newbie

Plan Premium Country South Africa Device Samsung Galaxy S8 Operating System Android Pie   My Question or Issue The Spotify App for watches in the Samsung Galaxy Store is missing. I as...

336 Views

0 replies

0 likes

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How come Back Previous Song doesn't work?

PlanFreeCountryUS DeviceSamsung Android phoneOperating SystemAndroid My Question or IssueI set my phone down in something sticky by accident when a great song was on. I picked it up to clean it, and I did something (no idea what) and it skipped, or t...

Casual Listener

Plan Free Country US   Device Samsung Android phone Operating System Android   My Question or Issue I set my phone down in something sticky by accident when a great song was on.&...

302 Views

0 replies

0 likes

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Player randomly skipping to next track.

PlanPremiumCountryThailandDeviceSamsung Galaxy Note 9Operating SystemAndroid My Question or IssueAll tracks keep skipping randomly to next track after a minute. Have been using for couple of months but this is the first time. Pls look into this. I tr...

Newbie

Plan Premium Country Thailand Device Samsung Galaxy Note 9 Operating System Android   My Question or Issue All tracks keep skipping randomly to next track after a minute. Have been usi...

228 Views

0 replies

0 likes

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Superuser Contribution Steering wheel controls not working anymore (MBUX)

PlanPremiumCountryGermanyDeviceOnePlus 6 (A6003)Operating SystemAndroid 9 / OxygenOS 9.0.5 My Question or IssueMy phone is connected via bluetooth with my A-Class Mercedes (Model 2019). From November 18 to April 19 I had no problems and was able to c...

Regular

Plan Premium Country Germany Device OnePlus 6 (A6003) Operating System Android 9 / OxygenOS 9.0.5   My Question or Issue My phone is connected via bluetooth with my A-Class Mercedes (M...

Novy

Moderator

4781 Views

18 replies

5 likes

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I brani cambiano automaticamente

I brani cambiano automaticamente dopo 30 secondi dalla riproduzione. Se continua così disdico dopo 3 anni labbonamento

Newbie

I brani cambiano automaticamente dopo 30 secondi dalla riproduzione. Se continua così disdico dopo 3 anni labbonamento

365 Views

0 replies

1 likes

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Can not read only a single

PlanFree/PremiumCountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a problem, I released two songs with a friend, but I can not read one.I also noti...

Newbie

Plan Free/Premium Country France Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...

378 Views

0 replies

0 likes

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Transfer music to new phone from damaged old phone

Old s7 screen smashed, cannot log out of spotify account. How do I bring it over to new s10? I can't see my music once logged into spotify on new phone........

Visitor

Old s7 screen smashed, cannot log out of spotify account. How do I bring it over to new s10? I can't see my music once logged into spotify on new phone........

285 Views

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Superuser Contribution Song pauses

PlanPremiumCountryUnited StatesDeviceOnePlus 5tOperating SystemOxygen OS My Question or IssueIs it just me or does anyone else have a song that always pauses at a certain time? Whenever I play Black Skinhead by Kanye west it always pauses at 1:04. I ...

Newbie

  Plan Premium Country United States Device OnePlus 5t Operating System Oxygen OS   My Question or Issue Is it just me or does anyone else have a song that always pauses at a cer...

Petya

Community Legend

699 Views

2 replies

2 likes

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Add To Homescreen

App keeps crashing when I try to add "This Is Bastille" playlist to homescreen. PlanPremiumCountryPortugal Device(OnePlus One)Operating System(Android)

Roadie

App keeps crashing when I try to add "This Is Bastille" playlist to homescreen.        Plan Premium Country Portugal  Device (OnePlus One) Operating System (Androi...

619 Views

0 replies

0 likes

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Spotify android cannot connect to Pioneer ZS8250BT spotify app

I also have the same problem with pioneer ZS8250BT, my phone can connect with it and stream audio in bluetooth audio mode, but when in spotify app, it show "no device connected". How to work around this problem?

Newbie

I also have the same problem with pioneer ZS8250BT, my phone can connect with it and stream audio in bluetooth audio mode, but when in spotify app, it show "no device connected". How to work around t...

445 Views

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Superuser Contribution Nothing works properly

Come on spotify get it together you seem to be the only company that cannot get a 1/2 decent reliable app. Sound never starts with playing song. Have to exit spotify and start another music app to get sound out of spotify. Playlists are consistently ...

Music Fan

Come on spotify get it together you seem to be the only company that cannot get a 1/2 decent reliable app. Sound never starts with playing song. Have to exit spotify and start another music app to ge...

zrock2010

Music Fan

1148 Views

8 replies

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not able to share on instagram story

PlanStudent PremiumCountryIndiaDeviceMoto G4+Operating SystemAndroid 8.1.0 (dotOS v2.5) My Question or Issuespotify app is not showing me a option to share it on instagram storieseven in more it is just showing instagram direct but no option to share...

Newbie

  Plan Student Premium Country India Device Moto G4+ Operating System Android 8.1.0 (dotOS v2.5)   My Question or Issue spotify app is not showing me a option to share it on inst...

330 Views

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0 likes

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Waze

Hallo, Kann mir jemand erklären was das soll? Gruß Stefenzo

Newbie

Hallo, Kann mir jemand erklären was das soll? Gruß Stefenzo

336 Views

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