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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375585 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7533 Views

0 replies

7 likes

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Spotify stops casting at 9 seconds of play on Google home hub and also Lenovo smart display

Spotify stops casting after 9 seconds of play from the Google home hub and Lenovo smart display going to Android TV AKA Nvidia Shield. This has been happening for 8 months I've contacted Google I've contacted Spotify I've contacted Lenovo and nobody ...

Visitor

Spotify stops casting after 9 seconds of play from the Google home hub and Lenovo smart display going to Android TV AKA Nvidia Shield. This has been happening for 8 months I've contacted Google I've ...

939 Views

0 replies

0 likes

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Faroe Islands

Hey people. So i've just gone from a windows phone to a HTC One, and was hoping to once again enjoy spotify, but for some weird reason, i can't find it in the app store, and when i do find it through chrome, the app store says that spotify isn't avai...

Visitor

Hey people. 🙂  So i've just gone from a windows phone to a HTC One, and was hoping to once again enjoy spotify, but for some weird reason, i can't find it in the app store, and when i do fin...

438 Views

0 replies

0 likes

  • 438 Views
  • 0 replies
  • 0 likes

Unliked songs/albums reappear in library

PlanPremiumCountryGermanyDevicePixel 3, Desktop, Spotify Web Player in ChromeOperating SystemAndroid 9, Windows 10 My Question or IssueI have noticed a strange behaviour of my spotify: if i like a song/album with the heart and "unlike" it - for examp...

Music Fan

Plan Premium Country Germany Device Pixel 3, Desktop, Spotify Web Player in Chrome Operating System Android 9, Windows 10   My Question or Issue I have noticed a strange behaviour of m...

498 Views

0 replies

0 likes

  • 498 Views
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Spotify keeps deleting available songs from my playlist even tho I keep adding them back

PlanPremiumCountryUSADeviceSamsung Galaxy 9+ My Question or IssueSongs keep disappearing from my playlist even tho I have ' show unavailable songs' turned on and I keep adding some back . I forgot the name of some songs that diqappdisap and I'm very ...

Visitor

  Plan Premium Country USA Device Samsung Galaxy 9+   My Question or Issue Songs keep disappearing from my playlist even tho I have ' show unavailable songs' turned on and I keep a...

302 Views

0 replies

0 likes

  • 302 Views
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I can't accsess Daily Mixes through "Made For You" section

My Question or IssueI can't accsess Daily Mixes through "Made For You" section. When I search for "Your Daily Mix (genre)" it allows me to see all the playlist made for me. And when I try to open any of my 6 Daily Mixes it doesn't work. The cover jus...

Community Legend

My Question or Issue I can't accsess Daily Mixes through "Made For You" section.  When I search for "Your Daily Mix (genre)" it allows me to see all the playlist made for me. And when I try to...

325 Views

0 replies

0 likes

  • 325 Views
  • 0 replies
  • 0 likes

Song stops in particular moment everytime

PlanPremiumCountry Device Operating SystemAndroid Pie My Question or Issue Spotify stops playing in particular song's particular moment without exception. For example,When I play Post Malone's Goodbye, the song stops at 2:12 everytime I play it. And ...

Casual Listener

Plan Premium Country   Device   Operating System Android Pie   My Question or Issue   Spotify stops playing in particular song's particular moment without exception. &...

373 Views

0 replies

1 likes

  • 373 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Spotify deleted/unfollowed all my albums!

PlanPremiumCountrygerDeviceMate 10 Pro, Windows 10, WebplayerOperating System My Question or IssueSo with the update that changed the visuals of Spotify (probably 4 or 5 month back) all my albums got deleted.I do NOT mean that my downloads where gone...

Casual Listener

Plan Premium Country ger Device Mate 10 Pro, Windows 10, Webplayer Operating System     My Question or Issue So with the update that changed the visuals of Spotify (probably 4 or ...

Boerny

Casual Listener

5603 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution Spotify App stutters when entering an album, going to the 'Your library' tab, or tapping the notific

This has been happening constantly (at least on Android) since the new Library UI was introduced. Whenever I go to an album from the 'Now Playing' screen (by tapping on the name of the song), the app lags for 3 seconds and then directs me to the albu...

Regular

This has been happening constantly (at least on Android) since the new Library UI was introduced. Whenever I go to an album from the 'Now Playing' screen (by tapping on the name of the song), the app...

Katerina

Spotify Legend

974 Views

1 replies

1 likes

Android
Lag
  • 974 Views
  • 1 replies
  • 1 likes

Superuser Contribution App unresponsive in Album and Artist categories in new version of Spotify Premium

Plan: PremiumCountry: USA DeviceMoto e4Operating SystemAndroid My Question or IssueUpdated version makes it nearly impossible to listen to tracks under albums and artist categories. App extremely slow or completely unresponsive.

Casual Listener

Plan: Premium Country: USA   Device Moto e4 Operating System Android   My Question or Issue Updated version makes it nearly impossible to listen to tracks under albums and artist c...

Katerina

Spotify Legend

880 Views

1 replies

0 likes

buggy
laggy
slow spotify
Slow to start
  • 880 Views
  • 1 replies
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Superuser Contribution Autoplay stopped working

PlanPremiumCountryAustriaDeviceHonor 8Operating SystemEMUI 5.0.1/Android 7.0 My Question or IssueI have startet using Spotify about 2 months ago. About 2 weeks ago i realized that the autoplay feature stopped working. Now both replay options have the...

Newbie

Plan Premium Country Austria Device Honor 8 Operating System EMUI 5.0.1/Android 7.0   My Question or Issue I have startet using Spotify about 2 months ago. About 2 weeks ago i realized...

Katerina

Spotify Legend

1893 Views

8 replies

1 likes

  • 1893 Views
  • 8 replies
  • 1 likes

Solved!! 'Add to playlist' page on chosen song not in custom order of playlist page in library

PlanPremiumCountryUKDeviceSamsung Galaxy 8 My Question or IssueIn my library on the page showing all my playlists, I am able to filterthe order in which my playlists are shown. So alphabetical or recentlyplayed etc. Ever since the latest updatehoweve...

Casual Listener

Plan Premium Country UK Device Samsung Galaxy 8     My Question or Issue In my library on the page showing all my playlists, I am able to filter the order in which my playlists ar...

originalnorth

Casual Listener

625 Views

2 replies

0 likes

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  • 2 replies
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Solved!!Superuser Contribution Does Erasing Spotify data deletes everything else there is in Spotify?

PlanPremiumCountryBrazil but speaks english better than a Teacher lolDeviceAndroid 7.0Operating SystemAndroid? My Question or IssueHello! I was about to erase the data from my Spotify when i Saw the warning:THIS WILL DELETE ALL YOUR DATA FROM THE APP...

Casual Listener

  Plan Premium Country Brazil but speaks english better than a Teacher lol Device Android 7.0 Operating System Android?   My Question or Issue Hello! I was about to erase the dat...

Katerina

Spotify Legend

2783 Views

3 replies

0 likes

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  • 3 replies
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[CAR] Special characters not shown correctly

Hi there!I'm using a S10 coupled via Bluetooth to a VW mediasystem. In the display special characters are shown as square.From where could this a issue come from?Spotify app, Bluetooth protocol or the VW system?The song ID ishttps://open.spotify.com/...

Visitor

Hi there! I'm using a S10 coupled via Bluetooth to a VW mediasystem. In the display special characters are shown as square. From where could this a issue come from? Spotify app, Bluetooth protocol...

350 Views

0 replies

0 likes

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Sort & Filter playlist on Android

Spotify version 8.5.16.781, Android 8.1.0 According to this Support article, you should be able to sort & filter playlists just like in the desktop client. However, neither option is available to me. Has this feature been removed?

Music Fan

Spotify version 8.5.16.781, Android 8.1.0   According to this Support article, you should be able to sort & filter playlists just like in the desktop client. However, neither option i...

Rene01

Community Legend

1366 Views

9 replies

0 likes

Android
filter
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  • 9 replies
  • 0 likes

How do I play only all my songs (Liked/downloaded) on shuffle?

PlanPremiumCountrySingaporeDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI'm not sure if I'm asking something silly or completely missing the obvious because I used to be able to do this but now I can't. I would like to play all m...

Visitor

Plan Premium Country Singapore Device Samsung Galaxy 9 Operating System Android   My Question or Issue I'm not sure if I'm asking something silly or completely missing the obvious beca...

768 Views

0 replies

1 likes

  • 768 Views
  • 0 replies
  • 1 likes

Please fix the **bleep** Top Artist algorithm, it's never been accurate since 2012! You make enough money

You need to fix your algorithm for top artist, for the app itself and for tinder, as I have artist I have listened to once, and other I've never heard before in there. You make enough money to pay for someone to fix such an issue! Or give us to optio...

Newbie

You need to fix your algorithm for top artist, for the app itself and for tinder, as I have artist I have listened to once, and other I've never heard before in there. You make enough money to pay fo...

atrevz

Visitor

799 Views

1 replies

3 likes

  • 799 Views
  • 1 replies
  • 3 likes

App stops playing after 11 seconds - phone requires reboot

PlanPremiumCountryAustraliaDeviceGoogle Pixel Operating SystemAndroid Spotify Version8.5.13.637 My IssueSpotify stops playing tracks after 11 seconds. The phone requires a restart to get it working again, but it may only play one or two tracks before...

Casual Listener

Plan Premium Country Australia Device Google Pixel  Operating System Android  Spotify Version 8.5.13.637   My Issue Spotify stops playing tracks after 11 seconds. The phone...

windburn

Visitor

1975 Views

1 replies

3 likes

  • 1975 Views
  • 1 replies
  • 3 likes

Is it normal for not all liked songs to shuffle?

PlanFree/PremiumCountryU.S. DeviceHuawei Mate 20 ProOperating SystemAndroid 9.0 My Question or IssueI am currently on a free plan, evaluating Spotify. I am finding that as I build a list of liked songs that when I play liked songs, it will randomly p...

Casual Listener

Plan Free/Premium Country U.S.   Device Huawei Mate 20 Pro Operating System Android 9.0   My Question or Issue I am currently on a free plan, evaluating Spotify.   I am fi...

56_kruiser

Casual Listener

691 Views

2 replies

0 likes

  • 691 Views
  • 2 replies
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Playlist folders created/organised on desktop mixed up on android phone app

PlanPremiumCountryUKDeviceSamsung Galaxy 9 My Question or IssueI've organise my playlists on my desktop into folders and sub-folders as I've created so many. As I've reorganised them, my playlist folders on my phone app don't match. It's not that the...

Casual Listener

Plan Premium Country UK Device Samsung Galaxy 9   My Question or Issue I've organise my playlists on my desktop into folders and sub-folders as I've created so many. As I've reorganised ...

corrcorr

Casual Listener

1060 Views

4 replies

3 likes

  • 1060 Views
  • 4 replies
  • 3 likes

Superuser Contribution Chromecast still losing volume control

PlanPremiumCountry SwedenDeviceOneplus5Operating SystemAndroid 8.1.0 Im constantly losing audio control when using chromecast (latest software update). Shutting down spotify solves the problem temporarily. Battery optimization is off. The problem hav...

Regular

Plan Premium Country  Sweden Device Oneplus5 Operating System Android 8.1.0   Im constantly losing audio control when using chromecast (latest software update). Shutting down spoti...

Spotisod

Regular

1084 Views

3 replies

1 likes

  • 1084 Views
  • 3 replies
  • 1 likes