Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
387275 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremium (family) CountryGermany DeviceLG G7 fit Operating SystemAndroid Oreo 8.1.0 My Question or IssueThe App is deleting my downloaded Songs regularly, whole Albums were deleted several times, and parts of playlists too. Playlists and Albums wh...
Plan Premium (family) Country Germany Device LG G7 fit Operating System Android Oreo 8.1.0 My Question or Issue The App is deleting my downloaded Songs regula...
729 Views
0 replies
1 likes
PlanFreeCountryUSADeviceSamsung Galaxy S8Operating SystemAndroid Pie My Question or IssueSince I've installed spotify my volume likes to randomly jump up to max. I have had this happen sometimes while a song is in progress but many times right when a...
Plan Free Country USA Device Samsung Galaxy S8 Operating System Android Pie My Question or Issue Since I've installed spotify my volume likes to randomly jump up to max. I have had t...
656 Views
0 replies
0 likes
PlanPremiumCountryU.SDeviceOnePlus 6Operating SystemAndroid My Question or IssueI noticed recently that the song playing is switched to the next song without being finished, and the next song is also not started from beggining, but from around second...
Plan Premium Country U.S Device OnePlus 6 Operating System Android My Question or Issue I noticed recently that the song playing is switched to the next song without being finished, ...
426 Views
0 replies
0 likes
When opening the app, under the Recently Played section of the Home screen, there is always a "Most Listened Podcasts" section with podcasts I don't listen to anymore.Please, I would like to be able to delete this section in the Home screen.
When opening the app, under the Recently Played section of the Home screen, there is always a "Most Listened Podcasts" section with podcasts I don't listen to anymore. Please, I would like to be abl...
Spotify Star
725 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy A5 (2017)Operating SystemAndroid 8.0.0 My Question or IssueHallo, ich wollte für die Songtexte Spotify mit Soundhound verbinden. Allerdings führt das immer zur einer Fehlermeldung, in der mir gesagt wird ...
Plan Premium Country Germany Device Samsung Galaxy A5 (2017) Operating System Android 8.0.0 My Question or Issue Hallo, ich wollte für die Songtexte Spotify mit Soundhound v...
1042 Views
0 replies
1 likes
PlanFree/PremiumCountry DeviceGalaxy S8 active Operating SystemAndroid 8.0.0 My Question or IssueMy daily mixes still will not load. They show on the home screen, but i'm prompted to try again when I click on them. I've now deleted and reinstalled th...
Plan Free/Premium Country Device Galaxy S8 active Operating System Android 8.0.0 My Question or Issue My daily mixes still will not load. They show on the home s...
464 Views
0 replies
0 likes
PlanPremiumCountryUSDevicePixel 3Operating SystemAndroid Pie My Question or IssueI've been listening to podcasts for about half a year through the Spotify Android app. Until last week, when I would pause, I could return later and resume the episode w...
Plan Premium Country US Device Pixel 3 Operating System Android Pie My Question or Issue I've been listening to podcasts for about half a year through the Spotify Android app. Until ...
375 Views
0 replies
2 likes
Não aparece no meu perfil a opção seguir amigos, como faço pra ouvir a playlist de amigos? Alarm disso tenho duas contas e quero ficar apenas com uma delas, o que faço?
Não aparece no meu perfil a opção seguir amigos, como faço pra ouvir a playlist de amigos? Alarm disso tenho duas contas e quero ficar apenas com uma delas, o que faço?
391 Views
0 replies
0 likes
None of the PlanPremium familyCountryAustraliaDeviceGalaxy S8Operating SystemAndroid My Question or Issue I can't stream spotify via Bluetooth to any other devices. It used to work perfectly but for about a month or more now it wont play music. When ...
None of the Plan Premium family Country Australia Device Galaxy S8 Operating System Android My Question or Issue I can't stream spotify via Bluetooth to any other devi...
443 Views
0 replies
0 likes
PlanPremiumCountryUK Device(Samsung Galaxy 9) Hi,None of my daily mixes have been working for a while now, which is annoying since its the main reason i signed up. It wont work on my Mac desktop app or web playerSamsung GS9IPhone 7 I have tried delte...
Plan Premium Country UK Device (Samsung Galaxy 9) Hi, None of my daily mixes have been working for a while now, which is annoying since its the main reason i signed up.  ...
333 Views
0 replies
0 likes
Spotify stops casting after 9 seconds of play from the Google home hub and Lenovo smart display going to Android TV AKA Nvidia Shield. This has been happening for 8 months I've contacted Google I've contacted Spotify I've contacted Lenovo and nobody ...
Spotify stops casting after 9 seconds of play from the Google home hub and Lenovo smart display going to Android TV AKA Nvidia Shield. This has been happening for 8 months I've contacted Google I've ...
959 Views
0 replies
0 likes
Hey people. So i've just gone from a windows phone to a HTC One, and was hoping to once again enjoy spotify, but for some weird reason, i can't find it in the app store, and when i do find it through chrome, the app store says that spotify isn't avai...
Hey people. 🙂 So i've just gone from a windows phone to a HTC One, and was hoping to once again enjoy spotify, but for some weird reason, i can't find it in the app store, and when i do fin...
448 Views
0 replies
0 likes
PlanPremiumCountryGermanyDevicePixel 3, Desktop, Spotify Web Player in ChromeOperating SystemAndroid 9, Windows 10 My Question or IssueI have noticed a strange behaviour of my spotify: if i like a song/album with the heart and "unlike" it - for examp...
Plan Premium Country Germany Device Pixel 3, Desktop, Spotify Web Player in Chrome Operating System Android 9, Windows 10 My Question or Issue I have noticed a strange behaviour of m...
508 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy 9+ My Question or IssueSongs keep disappearing from my playlist even tho I have ' show unavailable songs' turned on and I keep adding some back . I forgot the name of some songs that diqappdisap and I'm very ...
Plan Premium Country USA Device Samsung Galaxy 9+ My Question or Issue Songs keep disappearing from my playlist even tho I have ' show unavailable songs' turned on and I keep a...
310 Views
0 replies
0 likes
My Question or IssueI can't accsess Daily Mixes through "Made For You" section. When I search for "Your Daily Mix (genre)" it allows me to see all the playlist made for me. And when I try to open any of my 6 Daily Mixes it doesn't work. The cover jus...
My Question or Issue I can't accsess Daily Mixes through "Made For You" section. When I search for "Your Daily Mix (genre)" it allows me to see all the playlist made for me. And when I try to...
329 Views
0 replies
0 likes
PlanPremiumCountry Device Operating SystemAndroid Pie My Question or Issue Spotify stops playing in particular song's particular moment without exception. For example,When I play Post Malone's Goodbye, the song stops at 2:12 everytime I play it. And ...
Plan Premium Country Device Operating System Android Pie My Question or Issue Spotify stops playing in particular song's particular moment without exception. &...
379 Views
0 replies
1 likes
PlanPremiumCountrygerDeviceMate 10 Pro, Windows 10, WebplayerOperating System My Question or IssueSo with the update that changed the visuals of Spotify (probably 4 or 5 month back) all my albums got deleted.I do NOT mean that my downloads where gone...
Plan Premium Country ger Device Mate 10 Pro, Windows 10, Webplayer Operating System My Question or Issue So with the update that changed the visuals of Spotify (probably 4 or ...
Casual Listener
5636 Views
3 replies
0 likes
This has been happening constantly (at least on Android) since the new Library UI was introduced. Whenever I go to an album from the 'Now Playing' screen (by tapping on the name of the song), the app lags for 3 seconds and then directs me to the albu...
This has been happening constantly (at least on Android) since the new Library UI was introduced. Whenever I go to an album from the 'Now Playing' screen (by tapping on the name of the song), the app...
Spotify Legend
980 Views
1 replies
1 likes
Plan: PremiumCountry: USA DeviceMoto e4Operating SystemAndroid My Question or IssueUpdated version makes it nearly impossible to listen to tracks under albums and artist categories. App extremely slow or completely unresponsive.
Plan: Premium Country: USA Device Moto e4 Operating System Android My Question or Issue Updated version makes it nearly impossible to listen to tracks under albums and artist c...
Spotify Legend
896 Views
1 replies
0 likes
PlanPremiumCountryAustriaDeviceHonor 8Operating SystemEMUI 5.0.1/Android 7.0 My Question or IssueI have startet using Spotify about 2 months ago. About 2 weeks ago i realized that the autoplay feature stopped working. Now both replay options have the...
Plan Premium Country Austria Device Honor 8 Operating System EMUI 5.0.1/Android 7.0 My Question or Issue I have startet using Spotify about 2 months ago. About 2 weeks ago i realized...
Spotify Legend
1946 Views
8 replies
1 likes
