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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4109 Views

0 replies

6 likes

  • 4109 Views
  • 0 replies
  • 6 likes

Daily mixes are not updating

PlanFree Operating SystemAndroid Oreo My Question or issue I've been experiencing this issue for almost a month, the daily mixes keep the same tracks, even though I use them frequently I don’t know what to do. Thanks for the help.

Visitor

Plan Free   Operating System Android Oreo   My Question or issue   I've been experiencing this issue for almost a month, the daily mixes keep the same tracks, even though ...

Emilia_8

Community Legend

3812 Views

2 replies

2 likes

bug
stuck
  • 3812 Views
  • 2 replies
  • 2 likes

Shy has the shuffle all songs option been removed from the iOS app? Still available on other devices

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Rene01

Community Legend

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes

Chromecast takes ages to start a song

PlanPremiumCountryNzDeviceSamsung j6Operating android 9 My Question or Issue I have a new chromecast ultra. And the latest play store spotify and Google home app.The song wont play or takes forever. Sending it to the chromecast works and the album ar...

Visitor

Plan Premium Country Nz Device Samsung j6 Operating  android 9   My Question or Issue   I have a new chromecast ultra. And the latest play store spotify and Google home app. ...

306 Views

0 replies

0 likes

  • 306 Views
  • 0 replies
  • 0 likes

"Spotify Connect" on Galaxy watch

PlanPremiumCountry DeviceSamsung Galaxy Watch 42mm8Operating SystemTinzen My Question or IssueI can't find the option to connect to a device via "spotify connect" on the spotify app for the samsung galaxy watch. According to the samsung wearables sup...

Casual Listener

Plan Premium Country   Device Samsung Galaxy Watch 42mm8 Operating System Tinzen   My Question or Issue I can't find the option to connect to a device via "spotify connect" on the...

Tinzenuser22

Casual Listener

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Can't open app. Icon grayed out, non-responsive

On my Amazon Fire phone the icon for Spotify inexplicably and suddenly greyed itself out. It does not respond when clicked. I uninstalled the app, cleared cache/data etc, reinstalled, and it remains in the same state. I'm on Spotify Premium and runni...

Casual Listener

On my Amazon Fire phone the icon for Spotify inexplicably and suddenly greyed itself out. It does not respond when clicked. I uninstalled the app, cleared cache/data etc, reinstalled, and it remains ...

GregEdy

Casual Listener

834 Views

1 replies

0 likes

  • 834 Views
  • 1 replies
  • 0 likes

Chomecast audio bug for 320k streaming, is it fixed yet??

PlanPremiumCountryUSADeviceGoogle PixelOperating SystemAndroid My Question or IssueI have been told and research tells me that spotify transcodes the 320k vorbis output into 256k AAC for the Chomecast, in my case, Chromecast Audio. This is unacceptab...

Casual Listener

Plan Premium Country USA Device Google Pixel Operating System Android   My Question or Issue I have been told and research tells me that spotify transcodes the 320k vorbis output into ...

TheGreatYashu

Casual Listener

982 Views

1 replies

2 likes

  • 982 Views
  • 1 replies
  • 2 likes

Spotify bugging on EMUI OS(Huawei OS)

PlanPremium(Family plan)CountrySpainDeviceHuawei Mate 9Operating SystemAndroid version 9EMUI build version 9.0.1.158Spotify version installed8.5.2.759My Issue(s)When booting Spotify from fresh, the loading screen becomes bugged and pixelated, as if i...

Gig Goer

Plan Premium(Family plan) Country Spain Device Huawei Mate 9 Operating System Android version 9 EMUI build version 9.0.1.158 Spotify version installed 8.5.2.759 My Issue(s) When booting S...

Kingwa

Visitor

1707 Views

1 replies

2 likes

bugs
Crash
Huawei Mate 9
loading screen bug
  • 1707 Views
  • 1 replies
  • 2 likes

Payment issues spotify bank account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

463 Views

0 replies

0 likes

Spotify Bank account
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  • 0 replies
  • 0 likes

I can't find the spotify app for my gear s3 frontier on the galaxy store

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

744 Views

0 replies

0 likes

Gear s3 frontier
mexico
Premium
Spotify download
  • 744 Views
  • 0 replies
  • 0 likes

Save daily mix in the new UI

Does anyone know how to save a daily mix to a playlist in the new UI? In the old one you could just press the 3 dots on the upper right corner but since the update they are missing.

Visitor

Does anyone know how to save a daily mix to a playlist in the new UI? In the old one you could just press the 3 dots on the upper right corner but since the update they are missing. 

381 Views

0 replies

0 likes

  • 381 Views
  • 0 replies
  • 0 likes

[BUG] Sound problem after receiving a notification from Facebook

CountryRomania DeviceHuawei Mate 20 Lite SNE-LX1Operating SystemAndroid 9.0 (EMUI 9), I also encountered the issue on Android 8.1 ( EMUI 8.1 ) My IssueI have a problem with the sound after I receive a notification from Facebook, everytime a notificat...

Visitor

  Country Romania   Device Huawei Mate 20 Lite SNE-LX1 Operating System Android 9.0 (EMUI 9), I also encountered the issue on Android 8.1 ( EMUI 8.1 )   My Issue I have a pro...

user-removed

Not applicable

476 Views

1 replies

0 likes

  • 476 Views
  • 1 replies
  • 0 likes

Android looks like ios!?

As of todays little format change my android device works just like the Ios app and i absolutely hate it. I use and LG G4 running android 6.0.0 Everythings in a differnt place and its has made mothing more usefull or convenient to use. The bottom par...

Visitor

As of todays little format change my android device works just like the Ios app and i absolutely hate it. I use and LG G4 running android 6.0.0 Everythings in a differnt place and its has made mothin...

Dano54

Visitor

667 Views

2 replies

5 likes

  • 667 Views
  • 2 replies
  • 5 likes

I can't see option to download to SDCard

PlanPremiumCountry UK DeviceMoto E4Operating System Android 7.1.1 My Question or IssueMy phone has a 8GB SD Card, which is correctly recognised in System > Settings > Storage Settings as 'portable storage'. In System > Settings > Apps > Spotify > Per...

Newbie

Plan Premium Country UK   Device Moto E4 Operating System Android 7.1.1   My Question or Issue My phone has a 8GB SD Card, which is correctly recognised in System > Setting...

265 Views

0 replies

0 likes

  • 265 Views
  • 0 replies
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Problem with Spotify connect and Android Tv

PlanPremiumCountryDenmarkDeviceSony BraviaOperating SystemAndroid TV Oreo My Question or IssueWith Android 7 Spotify was allways running in the background, allowing my phone to find and stream to Spotify connect.With Android 8 the TV shuts down Spoti...

Casual Listener

  Plan Premium Country Denmark Device Sony Bravia Operating System Android TV Oreo   My Question or Issue With Android 7 Spotify was allways running in the background, allowing m...

996 Views

0 replies

4 likes

  • 996 Views
  • 0 replies
  • 4 likes

Spotify Connect no Control over Music After connecting

PlanPremiumCountryGermanyDeviceXiaomi A2 LiteOperating SystemAndroid 9 Pie My Question or IssueThis Bug has been going on for a few weeks now. After I connect to a wifi streaming device (Denon AVR–X1500H or Chrome Cast) the song starts playing on the...

Newbie

Plan Premium Country Germany Device Xiaomi A2 Lite Operating System Android 9 Pie     My Question or Issue This Bug has been going on for a few weeks now. After I connect to a wi...

544 Views

0 replies

0 likes

Chrome cast
Spotify connect remote
Troubleshooting
  • 544 Views
  • 0 replies
  • 0 likes

Find in like songs

PlanPremiumCountryUkDeviceSamsung Galaxy S8Operating SystemLatest, no idea its food My Question or IssueWhen I got one of the last or the last update the beat feature for me was the find as I hated the old way when it would filter the playlist and no...

Visitor

  Plan Premium Country Uk Device Samsung Galaxy S8 Operating System Latest, no idea its food   My Question or Issue When I got one of the last or the last update the beat feature...

349 Views

0 replies

0 likes

Find
liked songs
  • 349 Views
  • 0 replies
  • 0 likes

Spotify spontaneously starts casting on my chromecast (not playing)

PlanPremiumCountrySlovakia Device(OnePlus7Pro)Operating System(Android OxygenOS 9.5.8GM21BA) My Question or IssueSpotify is spontaneously casting on my chromecast, starting my receiver and my tv in the process. There is just the big SPOTIFY label on ...

Newbie

Plan Premium Country Slovakia   Device (OnePlus7Pro) Operating System (Android OxygenOS 9.5.8GM21BA)   My Question or Issue Spotify is spontaneously casting on my chromecast, sta...

533 Views

0 replies

0 likes

Android
spontaneously casting
  • 533 Views
  • 0 replies
  • 0 likes

No longer able to add podcast shortcuts to home screen?

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Samsung galaxy s9+Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android 9My Question or IssueI always had podcasts on my homescreen as shortcuts but after spotify ...

Newbie

Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Samsung galaxy s9+ Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android 9 My Question or...

1951 Views

0 replies

11 likes

Podcasts
shortcuts
  • 1951 Views
  • 0 replies
  • 11 likes

Music stop to play

Hello,I'm trying to play Post Malone's music Goodbye. It been always stopped at 2'12" but the play is selected and there is no song. It just go back to play if I change to 2'13".What should I do?PlanPremiumCountry Brazil DeviceAsus Zenfone 5Operating...

Newbie

Hello, I'm trying to play Post Malone's music Goodbye. It been always stopped at 2'12" but the play is selected and there is no song. It just go back to play if I change to 2'13". What should I do?...

370 Views

0 replies

0 likes

  • 370 Views
  • 0 replies
  • 0 likes

Android App starts playing without prompt. / Switches to Chrome Player without prompt

Plan: PremiumDevice: Droid TurboOperating System: 8.0 My Question or Issue:The android app has taken to starting to play on its own while the phone is sitting locked. The music it starts playing seems completely unrelated to anything I was listening,...

Casual Listener

Plan: Premium Device: Droid Turbo Operating System: 8.0   My Question or Issue: The android app has taken to starting to play on its own while the phone is sitting locked...

spirki

Gig Goer

560 Views

1 replies

1 likes

Android
  • 560 Views
  • 1 replies
  • 1 likes