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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5863 Views

0 replies

7 likes

  • 5863 Views
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  • 7 likes

Solved!!Superuser Contribution If I copy my downloaded songs to a new MicroSD card, do I need to download everything again?

DeviceHuawei Mate 20 LiteOperating System(Android 8.1.0 Hey everyone! I'm gonna buy a new and bigger MicroSD card, so I can store more files and songs.But my question is: Do i need to download my downloaded songs again if I copy my files to my new Mi...

Newbie

    Device Huawei Mate 20 Lite Operating System (Android 8.1.0   Hey everyone!   I'm gonna buy a new and bigger MicroSD card, so I can store more files and songs. But my...

Guido

Spotify Legend

558 Views

1 replies

0 likes

microSD
  • 558 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay not working

Premium plan / Argentina / samsung s8 / android 7Album ends and does not continue to radio.Also liked better the thumbs up and down from before.Thanks

Newbie

Premium plan / Argentina / samsung s8 / android 7 Album ends and does not continue to radio. Also liked better the thumbs up and down from before. Thanks

Ivan

Spotify Legend

1813 Views

3 replies

0 likes

  • 1813 Views
  • 3 replies
  • 0 likes

Superuser Contribution How many songs has a playlist

PlanPremium familiarCountryEspañaDeviceHuawei P20 proOperating SystemAndroid Oreo My Question or IssueHow can I know how many songs does a playlist have? I used to see it under the name of the playlist. After last actualization, it's no more availabl...

Casual Listener

  Plan Premium familiar Country España Device Huawei P20 pro Operating System Android Oreo   My Question or Issue How can I know how many songs does a playlist have? I used ...

Guido

Spotify Legend

2295 Views

2 replies

0 likes

  • 2295 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution App uncontrollable

PlanPremiumCountryUK DeviceHuawei mate 20 pro Operating SystemAndroid Oreo My Question or IssueWhenever I load the app it seems to uncontrollably bounce between the home page and a black loading screen with the Spotify logo in the middle. The whole t...

Casual Listener

Plan Premium Country UK   Device Huawei mate 20 pro   Operating System Android Oreo   My Question or Issue Whenever I load the app it seems to uncontrollably bounce be...

Peter

Spotify Legend

2516 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Song Disappearance

PlanPremiumCountryUSDevice(Lg G3 Beat)Operating System(Android 5.0.2) My Question or IssueHiI was using Spotify on my iPhone for a couple of year now and it handle it well but since I needed a secondary device playback SO I setup my old Lg G3 Beat (d...

Casual Listener

Plan Premium Country US Device (Lg G3 Beat) Operating System (Android 5.0.2)   My Question or Issue Hi I was using Spotify on my iPhone for a couple of year now and it handle it well ...

MrJLincoln

Casual Listener

892 Views

4 replies

0 likes

  • 892 Views
  • 4 replies
  • 0 likes

Album covers showing in gallery

PlanPremiumCountryUK DeviceHonor View 10Operating SystemAndroid My Question or IssueAlbum covers are showing in my pictures gallery and in Google photos Gallery. I tried to desinstall Spotify but pictures are still here. I can't bulkdelete them as th...

Newbie

Plan Premium Country UK   Device Honor View 10 Operating System Android   My Question or Issue Album covers are showing in my pictures gallery and in Google photos Gallery. I tri...

emetz55

Newbie

852 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Superuser Contribution Cant find my Podcasts

Hello everybody,I got a problem with my podcasts on my Smartphone. So, on my PC, everything is okay, i got the "Podcast"-point on the right side, i can see all my podcasts there. But on my phone, this point simply doesnt exist. I´m only able to searc...

Newbie

Hello everybody, I got a problem with my podcasts on my Smartphone. So, on my PC, everything is okay, i got the "Podcast"-point on the right side, i can see all my podcasts there. But on my phone, t...

Jemi

Spotify Legend

710 Views

1 replies

0 likes

bug
problem
  • 710 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues logging in on phone

PlanPremiumCountry DeviceHuaweiOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI cant seem to log in on the app on my phone. I get the log in page open and click sign in but then it pops up that im not online and to connec...

Newbie

Plan Premium Country   Device Huawei Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I cant seem to log in on the app on my phone. I get the l...

Guido

Spotify Legend

402 Views

1 replies

1 likes

  • 402 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify is unable to play an album or a playlist correctly

PlanPremiumCountrySweden DeviceNexus 6p Operating SystemAndroid 8.1.0 My Question or IssueThis is the same on all my desktop and mobile devices. Spotify seems completely unable to clear its memory of irrelevant tracks when I click the Play button nex...

Gig Goer

Plan Premium Country Sweden   Device Nexus 6p   Operating System Android 8.1.0   My Question or Issue This is the same on all my desktop and mobile devices. Spotify seems c...

Selmisha_Green

Newbie

583 Views

3 replies

1 likes

  • 583 Views
  • 3 replies
  • 1 likes

Superuser Contribution Sleep Timer for music on Android

We're happy to announce that a Sleep Timer for music is now rolling out across Android devices! To find the Sleep Timer, just tap the three-dot menu in the top right corner and select how long you want your tunes to play. Q: Why don’t I see this feat...

Spotify Legend

We're happy to announce that a Sleep Timer for music is now rolling out across Android devices!     To find the Sleep Timer, just tap the three-dot menu in the top rig...

BaileyFS

Newbie

23744 Views

20 replies

20 likes

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  • 20 replies
  • 20 likes

Superuser Contribution cant open spotify from android tv using voice commands

PlanPremiumCountryspainDevicexiaomi mi box sOperating Systemandroid tv My Question or IssueI have purchased a xiaomi google tv device. I have paired it with my phone and everything works except for voice commands that includes spotify. everytime I tr...

Casual Listener

Plan Premium Country spain Device xiaomi mi box s Operating System android tv   My Question or Issue I have purchased a xiaomi google tv device. I have paired it with my phone and ever...

josealconchel

Casual Listener

1103 Views

2 replies

0 likes

androidtv
Spotify
voice
  • 1103 Views
  • 2 replies
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Solved!!Superuser Contribution Spotify stops any connection based activities after few minutes

PlanPremiumCountryItalyDeviceXiaomi Mi8 Lite and Huawei P10 LiteOperating SystemAndroid Oreo and Android Pie My Question or IssueDear all,starting from a lot of month, my wife and me have a lot of issue with our Spotify mobile app. When we start to p...

Regular

Plan Premium Country Italy Device Xiaomi Mi8 Lite and Huawei P10 Lite Operating System Android Oreo and Android Pie   My Question or Issue Dear all, starting from a lot of month,...

Peter

Spotify Legend

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Cant find my sccount to close it

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

songassistant

Composer

350 Views

1 replies

0 likes

For adroid
  • 350 Views
  • 1 replies
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Superuser Contribution Spotify hiccups while playing on Galaxy Note 9

PlanPremiumCountryBrazilDeviceSamsung Galaxy Note 9Operating SystemAndroid Oreo My Question or IssueSpotify is presenting hiccups while playing any music on my Galaxy Note 9. It's happening when the phone is locked. Whenever I touch or access the pho...

Casual Listener

Plan Premium Country Brazil Device Samsung Galaxy Note 9 Operating System Android Oreo   My Question or Issue Spotify is presenting hiccups while playing any music on my Galaxy No...

Peter

Spotify Legend

880 Views

1 replies

0 likes

Android
Hiccups
  • 880 Views
  • 1 replies
  • 0 likes

Superuser Contribution Voice command doesn't work on Android Auto in portuguese

PlanFree/PremiumCountryBrazilDeviceOnePlus 5/Android AutoOperating SystemAndroid Oreo My Question or IssueI'm trying the voice commands on Android Auto, but it's not working. When I say "Play Ed Sheeran" works fine, but if I say the same command in p...

Casual Listener

Plan Free/Premium Country Brazil Device OnePlus 5/Android Auto Operating System Android Oreo   My Question or Issue I'm trying the voice commands on Android Auto, but it's not working....

Peter

Spotify Legend

824 Views

3 replies

0 likes

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Android Notification

PlanPremiumCountry DeviceLG G7 ThinQOperating SystemAndroid Oreo My Question or Issuewhen i start to listen to song on other device like my pc, it appears on my cellphone a notification showing whats been played, is there any way to disable that?

Newbie

Plan Premium Country   Device LG G7 ThinQ Operating System Android Oreo   My Question or Issue when i start to listen to song on other device like my pc, it appears on my cellphon...

songassistant

Composer

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution "Don't Play this Song" is gone?

Is the 'Don't Play this song again' function gone? I remember it used to exist, but I can't find it through settings or the three dots menu on the songPremiumMoto Mod

Newbie

Is the 'Don't Play this song again' function gone? I remember it used to exist, but I can't find it through settings or the three dots menu on the song Premium Moto Mod  

51odqt-d_vh12

Newbie

11364 Views

7 replies

4 likes

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  • 7 replies
  • 4 likes

Superuser Contribution Spotify stops playing when I join my home WiFi.

So everyday when I am walking home from work as soon as my Samsung Note 9 joins my home WiFi, my Spotify just stops playing my music. It always happens at the same place just outside of my flat. It's very odd because when I am on the train listening ...

Regular

So everyday when I am walking home from work as soon as my Samsung Note 9 joins my home WiFi, my Spotify just stops playing my music. It always happens at the same place just outside of my flat. It's...

Shifty_Nifty

Regular

1079 Views

2 replies

0 likes

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Superuser Contribution Random pausing

Songs randomly pause 5 - 10 times throughout a song. PlanPremium Samsung Galaxy 9 Operating SystemAndroid My Question or IssueWill pause and stop multiple times throughout each song. All songs are even downloaded. Please and thanks!

Newbie

Songs randomly pause 5 - 10 times throughout a song.    Plan Premium   Samsung Galaxy 9   Operating System Android   My Question or Issue Will pause and stop multi...

Peter

Spotify Legend

608 Views

2 replies

3 likes

  • 608 Views
  • 2 replies
  • 3 likes

Superuser Contribution Android App Continually Crashes.

Since I have reinstalled. Clean reinstalled. Nothing is working. I can't even log in. After a super clean reinstall i get the login page, enter credentials, the GUI disappears but I can see it as a background app. Selecting it I am prompted for crede...

Casual Listener

Since I have reinstalled. Clean reinstalled. Nothing is working. I can't even log in.  After a super clean reinstall i get the login page, enter credentials, the GUI disappears but I can see it...

Peter

Spotify Legend

552 Views

1 replies

0 likes

  • 552 Views
  • 1 replies
  • 0 likes