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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

117881 Views

27 replies

4 likes

  • 117881 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

237228 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 237228 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

597968 Views

79 replies

3 likes

  • 597968 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

490559 Views

581 replies

42 likes

Account
Free
  • 490559 Views
  • 581 replies
  • 42 likes

The spotify home screen is blank

PlanFreeCountryU.SDevice(SAMSUNG J7 pop)Operating System(Android 7.0 Nougat with SamsungExperience 8.1 Upgradable to Android 9.0 Pie with One UI ) My Question or IssueWhen I open spotify the home screen is blank. I've tired uninstalling and reinstall...

Newbie

  Plan Free Country U.S Device (SAMSUNG J7 pop) Operating System (Android 7.0 Nougat with SamsungExperience 8.1 Upgradable to Android 9.0 Pie with One UI )   My Question or I...

Loxer

Community Legend

1175 Views

5 replies

1 likes

  • 1175 Views
  • 5 replies
  • 1 likes

Randomly pausing on Android

PlanPremiumCountryUKDeviceGoogle Pixel 2Operating SystemAndroid 9 My Question or IssueSpotify playback (both music and podcasts) randomly pauses (roughly every 15 mins). It shows as still playing in the mini-window I can drag down from my notificatio...

Casual Listener

Plan Premium Country UK Device Google Pixel 2 Operating System Android 9   My Question or Issue Spotify playback (both music and podcasts) randomly pauses (roughly every 15 mins).&nbsp...

Loxer

Community Legend

1036 Views

2 replies

0 likes

  • 1036 Views
  • 2 replies
  • 0 likes

Previous track button stops working randomly

PlanPremium (Student)CountryIndia DeviceMoto One PowerOperating SystemAndroid Pie (running the latest update) I cannot go to the previous track using media control buttons on neither my Boult Audio Tru5ive nor my Sennheiser CX-275s. I am able to play...

Visitor

Plan Premium (Student) Country India   Device Moto One Power Operating System Android Pie (running the latest update)   I cannot go to the previous track using media control butto...

Loxer

Community Legend

1473 Views

1 replies

0 likes

Bluetooth headphones
Bluetooth play-pause button not working
Bluetooth problems
media control
  • 1473 Views
  • 1 replies
  • 0 likes

Weird "search playlist" crash

PlanPremiumCountryGermanyDeviceHuawei Mate 9 Operating AndroidMy Question or IssueFor some reason the app crashes when I type in "9," (because I looking for the song 9,000 miles by Pendulum). So I thought i report this weird bug to you.

Casual Listener

Plan Premium Country Germany Device Huawei Mate 9  Operating  Android My Question or Issue For some reason the app crashes when I type in "9," (because I looking for the song 9,000...

Loxer

Community Legend

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes

next song of my playlist jumped randomly. shuffle is off.

PlanPremiumCountryDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueshuffle is off but the song after one jumps randomly to another. it doesnt fixed yet its goes on an...

Visitor

Plan Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue shuffle is off but t...

Loxer

Community Legend

574 Views

1 replies

0 likes

  • 574 Views
  • 1 replies
  • 0 likes

Cannot start sync download on cellular, had tried a lot

PlanPremiumCountryUSDeviceOppo R9SOperating SystemAndroid My Question or IssueI just bought an album and wanted to add them into my Spotify playlist.I've added them into the PC's playlist and now should only be needed to turn on my phone and start th...

Visitor

Plan Premium Country US Device Oppo R9S Operating System Android   My Question or Issue I just bought an album and wanted to add them into my Spotify playlist. I've added them into th...

Loxer

Community Legend

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

Random songs based on what I have in my playlist being added to my playlist?

Ok so I know this is a topic before, but all the mods gave were**bleep** answers. I want to know how to disable the "We added these song to your playlist". I have a playlist with just one song in it so I can listen to it over and over (Panama by Van ...

Visitor

Ok so I know this is a topic before, but all the mods gave were**bleep** answers. I want to know how to disable the "We added these song to your playlist". I have a playlist with just one song in it ...

Loxer

Community Legend

599 Views

1 replies

0 likes

  • 599 Views
  • 1 replies
  • 0 likes

Solved!! Albums/Playlists Never Load on Android

PlanFamily Premium CountryIreland DeviceSamsung Galaxy S8 Operating SystemAndroid 9 Pie My Question or IssueSince Monday 19th August, Spotify on my phone has been unusable. The app loads the home page, and search results, and even the contents of art...

Casual Listener

Plan Family Premium   Country Ireland   Device Samsung Galaxy S8   Operating System Android 9 Pie   My Question or Issue Since Monday 19th August, Spotify on my phone...

Loxer

Community Legend

3783 Views

3 replies

0 likes

Android
app issue
forever loading
not loading
won't play music
  • 3783 Views
  • 3 replies
  • 0 likes

Playlists too big

on my other account the size is normal and on this account they're bigger and its annoying

Visitor

on my other account the size is normal and on this account they're bigger and its annoying  

Loxer

Community Legend

658 Views

1 replies

0 likes

  • 658 Views
  • 1 replies
  • 0 likes

can't pause songs into android app

Plan: PremiumDevice: Samsung Galaxy 10Operating System: AndroidApp version: 8.5.20.857 Just some weeks ago when I try to pause a song into the app, it start again after few seconds.I tried cleanning the cache and also reinstslling the app....and noth...

Visitor

Plan: Premium Device: Samsung Galaxy 10 Operating System: Android App version: 8.5.20.857   Just some weeks ago when I try to pause a song into the app, it start again after few seconds. ...

Loxer

Community Legend

625 Views

1 replies

0 likes

  • 625 Views
  • 1 replies
  • 0 likes

Removing the Widget

PlanPremium Operating SystemAndroid My IssueRemoving the widget was a very bad idea. It was so usefull. Now i have to startup Spotify first, no lockscreen control... that realy sucks.If it dosn't come back i'll switch to Deezer.

Visitor

Plan Premium     Operating System Android    My Issue Removing the widget was a very bad idea. It was so usefull. Now i have to startup Spotify first, no lockscreen contro...

Loxer

Community Legend

983 Views

2 replies

2 likes

Android widget
  • 983 Views
  • 2 replies
  • 2 likes

Songs stop and start on my phone but not connection issues

PlanPremiumCountryUnited StatesDeviceGalaxy S10Operating SystemAndroid My Question or IssueRecently, my songs have started stopping then starting again a couple seconds later, ranging from just 3 or 4 to what feels like over 10 seconds. It still says...

Visitor

Plan Premium Country United States Device Galaxy S10 Operating System Android   My Question or Issue Recently, my songs have started stopping then starting again a couple seconds later...

Loxer

Community Legend

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

I can't play a specific song

PlanPremiumCountryAustriaDeviceOneplus 6TOperating SystemNewest version of Android My Question or IssueI have the song "Ave Maria" from Kollegah and Farid Bang in my playlist, but everytime the song would play, it skips to the next one. This is the o...

Visitor

Plan Premium Country Austria Device Oneplus 6T Operating System Newest version of Android   My Question or Issue I have the song "Ave Maria" from Kollegah and Farid Bang in my playlist...

Loxer

Community Legend

698 Views

1 replies

0 likes

skip
SONGS SKIP
  • 698 Views
  • 1 replies
  • 0 likes

Sd card option

First of all your forum posting thing needs to be simplified... like why is it so clunky? Ok, I recently re-downloaded spotify and I cannot find the option to download my music to my sd card. The option that was there is not showing up for me.Can you...

Visitor

First of all your forum posting thing needs to be simplified... like why is it so clunky?   Ok, I recently re-downloaded spotify and I cannot find the option to download my music to my sd card...

Loxer

Community Legend

591 Views

1 replies

0 likes

Help
  • 591 Views
  • 1 replies
  • 0 likes

Spotify crashes when I try to play ANY song.

PlantationsPremiumCountryUSADeviceOnePlus 7 proOperating SystemAndroid My Question or IssueI had no issue using the app last week but I loaded it up tonight and cannot play more than 3 seconds of any song before it crashes. I have tried several clean...

Newbie

Plantations Premium Country USA Device OnePlus 7 pro Operating System Android       My Question or Issue I had no issue using the app last week but I loaded it up tonight ...

Loxer

Community Legend

1006 Views

1 replies

0 likes

Bug issues
Crash
  • 1006 Views
  • 1 replies
  • 0 likes

No search possible

Can't search anything sinne more than one month, because spotyfy is offline all the time even though I'm in WIFI or mobile data.PlanPremiumCountryGermanyDeviceGalaxy S8Operating SystemAndroid 9 pie

Visitor

Can't search anything sinne more than one month, because spotyfy is offline all the time even though I'm in WIFI or mobile data. Plan Premium Country Germany Device Galaxy S8 Operating System ...

Loxer

Community Legend

510 Views

2 replies

0 likes

  • 510 Views
  • 2 replies
  • 0 likes

Spotify has completely changed the order of my playlists

PlanPremiumCountryUKDeviceAllOperating SystemAll My Question or IssueI sort my playlist by recently added - it's by far the best way to sort playlists, since it means the top of your playlist is always the newest song you've added, and if you listen ...

Casual Listener

Plan Premium Country UK Device All Operating System All   My Question or Issue I sort my playlist by recently added - it's by far the best way to sort playlists, since it means the top...

Loxer

Community Legend

3106 Views

2 replies

2 likes

  • 3106 Views
  • 2 replies
  • 2 likes

Black outline on icon after latest update

I was wondering if anyone else wasn't only seeing a black outline around the Spotify icon. Is a simply how they designed it or is my phone just showing at that way. It wasn't showing that way before the update. PlanFree/PremiumCountry DeviceHuawei No...

Regular

I was wondering if anyone else wasn't only seeing a black outline around the Spotify icon.    Is a simply how they designed it or is my phone just showing at that way.   It wasn't ...

Loxer

Community Legend

1508 Views

2 replies

0 likes

  • 1508 Views
  • 2 replies
  • 0 likes

Solved!! How Do I Access My Playlists? Can't Find Them!

Navigation menu on Android has 3 tabs ( Home, Search, Your Music)In the *Your Music* section, only 5 options appear: - Made for You- Stations- Songs - Albums- Artistsbelow that is the recently played section. That's it! Is this normal that there is n...

Visitor

Navigation menu on Android has 3 tabs ( Home, Search, Your Music) In the *Your Music* section, only 5 options appear: - Made for You - Stations - Songs  - Albums - Artists below that is th...

Loxer

Community Legend

10175 Views

1 replies

0 likes

  • 10175 Views
  • 1 replies
  • 0 likes

Daily mixes don't display across platforms after liking then unliking

Hi! I'm a new premium member and I love the daily mixes. Problem is they have all disappeared across my platforms (android and OSX). This seems to have happened after I liked them and then decided to unlike them because I didn't want them in my list ...

Casual Listener

Hi!  I'm a new premium member and I love the daily mixes.  Problem is they have all disappeared across my platforms (android and OSX).  This seems to have happened after I liked them a...

ryanfedyk

Casual Listener

531 Views

1 replies

0 likes

Daily Mixes
  • 531 Views
  • 1 replies
  • 0 likes