Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • howardblick
  • Newbie
  • 21390 Views
  • 57 replies
  • 22 likes
  • 21390 Views
  • 57 replies
  • 22 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 867678 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 867678 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • ryan886
  • Visitor
  • 24187 Views
  • 4 replies
  • 0 likes
  • 24187 Views
  • 4 replies
  • 0 likes

Ad overlay just blocking screen

PlanFreeCountryUSDeviceHuawei Honor 6XOperating SystemAndroid 7.0 My Question or IssueWhen I'm listening to a podcast, after it's done, I hit the back button on my phone. It goes back to whatever screen I was on before, but there is an ad overlay wit...

  • Newbie
  • Plan Free Country US Device Huawei Honor 6X Operating System Android 7.0   My Question or Issue When I'm listening to a podcast, after it's done, I hit the back button on my phone. It ...
  • Alanoe
  • Newbie
  • 535 Views
  • 1 replies
  • 1 likes
  • 535 Views
  • 1 replies
  • 1 likes

free should've been better

It's sad that the free app is a piece of - and a year later, it barely changed. You know i don't get why they removed the queue and proper shuffling in the free version while premium does. It's not fair espically for people who've used spotify for ye...

  • Roadie
  • It's sad that  the free app is a piece of - and a year later, it  barely changed. You know i don't get why they removed the queue and proper shuffling in the free version while  premiu...
  • lumster49
  • Roadie
  • 289 Views
  • 3 replies
  • 0 likes
  • 289 Views
  • 3 replies
  • 0 likes

Spotify skips songs from the downloading list and marks them as downloaded anyways.

PlanPremiumCountryArgentinaDeviceSamsung J2 PrimeOperating SystemAndroid My Question or IssueThis problem has appeared suddenly some days ago, I used to be able to download music with no problems but then whenever I try to download music from my libr...

  • Newbie
  • Plan Premium Country Argentina Device Samsung J2 Prime Operating System Android   My Question or Issue This problem has appeared suddenly some days ago, I used to be able to download m...
  • 483 Views
  • 0 replies
  • 0 likes
  • 483 Views
  • 0 replies
  • 0 likes

No share to Instagram Story option

PlanPremiumCountryIrelandDeviceSamsung Galaxy j510Operating SystemAndroid My Question or IssueI recently updated both Spotify and Instagram and hav tried to share to Instagram (for the first time) when i firat tried it was allowing me but then it dis...

  • Casual Listener
  • Plan Premium Country Ireland Device Samsung Galaxy j510 Operating System Android   My Question or Issue I recently updated both Spotify and Instagram and hav tried to share to Instagra...
  • 595 Views
  • 0 replies
  • 1 likes
  • 595 Views
  • 0 replies
  • 1 likes

No ability to play music stored on device

PlanPremiumCountryUSADeviceMoto Force Z2Operating SystemAndroid 8.0.0 My Question or IssueIt seems that the ability to play music stored on the device would be a simple thing to add to Spotify. Even Google Music app does this. Is there a business rea...

  • Newbie
  • Plan Premium Country USA Device Moto Force Z2 Operating System Android 8.0.0   My Question or Issue It seems that the ability to play music stored on the device would be a simple thing...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

Inconsistency mobile/desktop app: Shuffle vs. Play button

PlanPremium FamilyCountryGermany DeviceSony Xperia X / Linux LaptopOperating SystemAndroid Oreo / openSUSE Linux 42.3 My Question or IssueHi! I don't understand the rationale why the Android app most of the time shows a big green "Shuffle" play butto...

  • Regular
  • Plan Premium Family Country Germany   Device Sony Xperia X / Linux Laptop Operating System Android Oreo / openSUSE Linux 42.3   My Question or Issue Hi!   I don't understa...
  • 336 Views
  • 0 replies
  • 0 likes
  • Android
    Desktop
    Play Button
    shuffle
  • 336 Views
  • 0 replies
  • 0 likes

Superuser Contribution Android 9 Pie and Galaxy Note 8

Car view mode will not work with android 9. Also, cannot control music on lockscreen with android 9. Finally, app still will not detect landscape mode on note 8.PlanFPremiumCountryUSADeviceSamsung Galaxy Note 8Operating SystemAndroid 9 Pie

  • Casual Listener
  • Car view mode will not work with android 9. Also, cannot control music on lockscreen with android 9.  Finally, app still will not detect landscape mode on note 8. Plan FPremium Country USA ...
  • prismcomputing
  • Casual Listener
  • 1255 Views
  • 3 replies
  • 3 likes
  • Android 9
    Galaxy Note 8
  • 1255 Views
  • 3 replies
  • 3 likes

Shuffle Play

Hi! I have a free plan, on a Samsung J3 Prime. I use Android. I have a question. Why is it that some spotify-made playlists are shuffle play so e days and then not shuffle play. Is this a problem with my phone? Is it Spotify? Thanks.

  • Casual Listener
  • Hi! I have a free plan, on a Samsung J3 Prime. I use Android. I have a question. Why is it that some spotify-made playlists are shuffle play so e days and then not shuffle play. Is this a problem wit...
  • Billy-J
  • Spotify Star
  • 667 Views
  • 5 replies
  • 0 likes
  • 667 Views
  • 5 replies
  • 0 likes

Cannot view the queue on my Oneplus

Cannot see my queued tracks 

Screenshot_20190426-111046.jpg
  • Casual Listener
  • Cannot see my queued tracks  
  • WilsonMathias
  • Casual Listener
  • 749 Views
  • 1 replies
  • 0 likes
  • Android
    queue
  • 749 Views
  • 1 replies
  • 0 likes

spotify is draining battery S10

PlanPremiumCountryCosta RicaDeviceSamsung Galaxy S10Operating System android(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have Galaxy S10 and galaxy watch, in this moment spotify is draining the battery of my phone. I used only 1 hour...

  • Casual Listener
  • Plan Premium Country Costa Rica Device Samsung Galaxy S10 Operating System   android (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have Galaxy S10 and ga...
  • 427 Views
  • 0 replies
  • 1 likes
  • 427 Views
  • 0 replies
  • 1 likes

New format

Plan PremiumCountryUSAOperating System My Question or IssueThe new format is complicated. Cant find downloaded artist unless you're following them, some songs wont come up in searches but can be found going through library playlists, cant search all ...

  • Newbie
  • Plan  Premium Country USA Operating System     My Question or Issue The new format is complicated. Cant find downloaded artist unless you're following them, some songs wont com...
  • 907 Views
  • 0 replies
  • 0 likes
  • Android
    new format
  • 907 Views
  • 0 replies
  • 0 likes

Spotify is closing automatically - Spotify schließt sich automatisch (Android)

PlanPremiumCountryGermanyDeviceSamsung Galaxy S8+Operating SystemAndroid Pie 9.0 My Question or IssueHello,since few days the app is closing automatically in background.I start spotify, going into any other app and after 1-5 minutes (it's random) sto...

  • Music Fan
  • Plan Premium Country Germany Device Samsung Galaxy S8+ Operating System Android Pie 9.0   My Question or Issue Hello, since few days the app is closing automatically in background. I...
  • VatriXxX
  • Music Fan
  • 10362 Views
  • 2 replies
  • 0 likes
  • 10362 Views
  • 2 replies
  • 0 likes

Songs shared from Release Radar can't be opened in-app

Plan: PremiumCountry: USADevice: Pixel 2 XLOperating System: Android 9.0My Question or Issue:When sharing a song from my Release radar via SMS, the link sends them to their Release Radar, instead of the song's page in the app. This also happens the o...

  • Casual Listener
  • Plan: Premium Country: USA Device: Pixel 2 XL Operating System: Android 9.0 My Question or Issue: When sharing a song from my Release radar via SMS, the link sends them to their Release Radar, i...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Songs stop playing???

PlanPremiumGalaxy s10 plusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAfter the recent app update and after awhile of playing music either in my library which is downloaded or a playlist that isn't downloaded it random...

  • Newbie
  • Plan Premium Galaxy s10 plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue After the recent app update and after awhile of playing music either in m...
  • ahsubaby
  • Newbie
  • 1674 Views
  • 2 replies
  • 0 likes
  • 1674 Views
  • 2 replies
  • 0 likes

Solved!! Disable annoying music videos

How do I disable these music videos? They make my Google Pixel buttons at the bottom of my phone disappear and makes my phone finicky. I'm not trying to play MTV from the 90s on my phone. I just want music while I work out or drive.

  • Casual Listener
  •   How do I disable these music videos? They make my Google Pixel buttons at the bottom of my phone disappear and makes my phone finicky. I'm not trying to play MTV from the 90s on my phone. I j...
  • douglar02
  • Casual Listener
  • 422 Views
  • 1 replies
  • 1 likes
  • 422 Views
  • 1 replies
  • 1 likes

Download Does Not Work (Singapore)

PlanPremiumCountrySingaporeDeviceBlackBerry KEY2Operating SystemAndroid 8.1 My Question or IssueIs the server down for Singapore? I noticed that my songs are not downloaded to my device even though I am on Premium. I only have 500 songs and 2 devices...

  • Newbie
  • Plan Premium Country Singapore Device BlackBerry KEY2 Operating System Android 8.1    My Question or Issue Is the server down for Singapore? I noticed that my songs are not d...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Button for saving / removing from library has disappeared

Plan PremiumCountry Finland Device: severalOperating SystemAndroid 7My Question or IssueOn recent update, button for adding song to library / removing from library has disappeared from android spotify. Please add it back ASAP.

  • Regular
  • Plan Premium Country Finland   Device: several Operating System Android 7 My Question or Issue On recent update, button for adding song to library / removing from library has disap...
  • catiemagee
  • Casual Listener
  • 532 Views
  • 3 replies
  • 0 likes
  • 532 Views
  • 3 replies
  • 0 likes

Cant listen to songs on playlist even though i have them downloaded

I have songs on my playist on my pc that are not on spotify so i put them on there through local files and i wanted those songs on my andriod so i put those songs on a micro sd but spotify doesnt reconize them as those songs and i cant accses local f...

  • Casual Listener
  • I have songs on my playist on my pc that are not on spotify so i put them on there through local files and i wanted those songs on my andriod so i put those songs on a micro sd but spotify doesnt rec...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

"Liking" a song on android no longer adds to "Saved" on desktop

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S8+Operating SystemAndroid Oreo My Question or IssueSince they updated the android app, whenevr I "Like" a song on my android phone it is added to my "Liked Songs" playlist. However, when I go to my win...

  • Casual Listener
  • Plan Premium Country Australia Device Samsung Galaxy S8+ Operating System Android Oreo   My Question or Issue Since they updated the android app, whenevr I "Like" a song on my and...
  • SpaceJesus
  • Casual Listener
  • 213 Views
  • 1 replies
  • 1 likes
  • 213 Views
  • 1 replies
  • 1 likes

Podcast problems

PlanFreeCountryUSDeviceSamsung Galaxy 9, Windows PCOperating SystemDon't know/not relevant My Question or IssueI'm having trouble playing History of Rome podcast episodes. I checked and I don't have a problem with Revolutions episodes and the issue p...

  • Casual Listener
  • Plan Free Country US Device Samsung Galaxy 9, Windows PC Operating System Don't know/not relevant   My Question or Issue I'm having trouble playing History of Rome podcast episodes. I ...
  • Philistine88
  • Casual Listener
  • 602 Views
  • 2 replies
  • 0 likes
  • 602 Views
  • 2 replies
  • 0 likes