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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 843139 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 843139 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14390 Views
  • 1 replies
  • 0 likes
  • 14390 Views
  • 1 replies
  • 0 likes

Why are random songs played when I chose an album?

PlanFreeCountry USADeviceSamsung Galaxy 7Operating System(Android Oreo, .) My Question or IssueWhen playing an album random songs will play from random artists. I don't want random songs to play, that's why I chose a specific album. I don't want any ...

  • Regular
  • Plan Free Country  USA Device Samsung Galaxy 7 Operating System (Android Oreo, .)   My Question or Issue When playing an album random songs will play from random artists. I d...
  • SuperSprynt
  • Regular
  • 618 Views
  • 4 replies
  • 0 likes
  • album
  • 618 Views
  • 4 replies
  • 0 likes

Superuser Contribution No Internet connection available error - Even though I have internet

PlanPremiumCountryDenmarkDeviceOneplus 5TOperating SystemAndroid 8.1.0. OxygenOS-version 5.1.7. Service Provider: Callme / Telia My Question or Issue My problem is that Spotify is sending the error ´No Internet connection available` on my Oneplus pho...

  • Casual Listener
  • Plan Premium Country Denmark Device Oneplus 5T Operating System Android 8.1.0. OxygenOS-version 5.1.7.  Service Provider : Callme / Telia   My Question or Issue  My...
  • Rasmusmonnerup
  • Casual Listener
  • 296 Views
  • 2 replies
  • 0 likes
  • 296 Views
  • 2 replies
  • 0 likes

Downloading music on android

PlanPremiumCountry United StatesDeviceSamsung Android My Question or Issue So I bought premium and I uploaded a bunch of my downloaded music and its all showed up, I put it all into a playlist but when I try to download the songs it doesn't do anythi...

  • Newbie
  •   Plan Premium Country  United States Device Samsung    Android  My Question or Issue  So I bought premium and I uploaded a bunch of my downloaded music and it...
  • Mantisentil
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

No download notification on Android

PlanPremiumDeviceSamsung Galaxy S8Operating SystemAndroid OreoMy Question or IssueThe app doesn't show me when it's downloading something. I get no notification anymore. I've tried everything but i can't make it work. Is anyone having the same proble...

  • Casual Listener
  • Plan Premium Device Samsung Galaxy S8 Operating System Android Oreo My Question or Issue The app doesn't show me when it's downloading something. I get no notification anymore. I've ...
  • Jan72
  • Newbie
  • 1419 Views
  • 10 replies
  • 7 likes
  • 1419 Views
  • 10 replies
  • 7 likes

Solved!!Superuser Contribution Spotify on Galaxy Watch

Hi,I am looking at buying a galaxy watch, but before I commit I want to know what functions are available on the Spotify app for the watch. I've seen a friend's one and the app does not appear to have a search function on the watch app to find a spec...

  • Casual Listener
  • Hi, I am looking at buying a galaxy watch, but before I commit I want to know what functions are available on the Spotify app for the watch.    I've seen a friend's one and the app does ...
  • Adamsonn
  • Regular
  • 5485 Views
  • 7 replies
  • 0 likes
  • Galaxy Watch
    Samsung
  • 5485 Views
  • 7 replies
  • 0 likes

No access to podcast in offline mode or without internet connection

PlanPremiumCountryGermany Device(Samsung Galaxy S7)Operating System(Android 8.0.0) My Question or IssueDownloaded podcasts disappear in offline mode (Premium). And not only that, without an online connection you can no longer access your own podcasts...

  • Newbie
  • Plan Premium Country Germany   Device (Samsung Galaxy S7) Operating System (Android 8.0.0)   My Question or Issue Downloaded podcasts disappear in offline mode (Premium). And not...
  • alswanky
  • Casual Listener
  • 305 Views
  • 1 replies
  • 2 likes
  • 305 Views
  • 1 replies
  • 2 likes

Android interface lost options

The Help information shown here "was" correct when I was using Spotify Free. Then I decided to try Premium Trial and the interface reset. Now I no longer have the Like/Dislike buttons.Plus, when I set up the Playlist Radio station, I received a very ...

  • Newbie
  • The Help information shown here "was" correct when I was using Spotify Free. Then I decided to try Premium Trial and the interface reset. Now I no longer have the Like/Dislike buttons. Plus, when I ...
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

Superuser Contribution Se borran mis canciones descargadas

Estoy arto de este problema , se supone que estoy pagando para este servicio, la principal ventaja de este es ese, tener tu musica disponible para que puedas escucharla en cualquier momento, pero oh sorpresa!, esa playlist que se tardo tanto en bajar...

  • Casual Listener
  • Estoy arto de este problema , se supone que estoy pagando para este servicio, la principal ventaja de este es ese, tener tu musica disponible para que puedas escucharla en cualquier momento, pero oh ...
  • Chuchuli
  • Regular
  • 86183 Views
  • 19 replies
  • 86 likes
  • 86183 Views
  • 19 replies
  • 86 likes

"Sort Playlist" button does nothing

PlanPremiumCountryUSDeviceGalaxy S9Operating SystemAndroid 8.0.0 My Question or IssueWhen I click "sort playlist" from the in-playlist menu (containing Add songs, Find in Playlist, etc.) the menu simply dissapears and no options for sorting the playl...

  • Newbie
  • Plan Premium Country US Device Galaxy S9 Operating System Android 8.0.0   My Question or Issue When I click "sort playlist" from the in-playlist menu (containing Add songs, Find i...
  • 319 Views
  • 0 replies
  • 0 likes
  • bug
  • 319 Views
  • 0 replies
  • 0 likes

Playlist not auto-updating when I connect to WiFi

PlanPremiumCountryPH DeviceAsus Zenfone 5 ZE620KLOperating SystemAndroid Oreo My Question or IssueBefore, I only open the Spotify App and it will now show on my Phone's notification bar that my downloaded playlists are now updating (Downloading Icon ...

  • Newbie
  • Plan Premium Country PH   Device Asus Zenfone 5 ZE620KL Operating System Android Oreo   My Question or Issue Before, I only open the Spotify App and it will now show on my Phone'...
  • 227 Views
  • 0 replies
  • 0 likes
  • Auto download
    Notification Icon
  • 227 Views
  • 0 replies
  • 0 likes

A potential bug involving aux cord and bluetooth

PlanPremium (student plan)Country USADeviceXiaomi Mi Max 2Operating SystemAndroid: 7.1.1 NMF26F, MIUI Version: MIUI Global 9.6.3.0 My Question or Issue I have a car I use an aux cord in and a pair of wireless earbuds (LG HBS770) that I use throughout...

  • Casual Listener
  • Plan Premium (student plan) Country  USA Device Xiaomi Mi Max 2 Operating System Android: 7.1.1 NMF26F, MIUI Version: MIUI Global 9.6.3.0   My Question or Issue  I have a car...
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Local files when switching from iPhone to Android

Am about to switch from iPhone to Android. Is there a quick way to avoid manually re-downloading my local files?

  • Casual Listener
  •   Am about to switch from iPhone to Android. Is there a quick way to avoid manually re-downloading my local files? 
  • AeroZ
  • Composer
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

How to find my mp3 in Spotify's online Library easily

Hi, I would like to know, if it's possible to find my different mp3 in the Spotify Library (in the cloud) ? Is there a solution to find these mp3 ? I wouldn't like to search one by one on spotify, the song artist and the name. Is there a more easier ...

  • Newbie
  • Hi,   I would like to know, if it's possible to find my different mp3 in the Spotify Library (in the cloud) ? Is there a solution to find these mp3 ?  I wouldn't like to search one by one...
  • 163 Views
  • 0 replies
  • 1 likes
  • 163 Views
  • 0 replies
  • 1 likes

Picture on Profile

PremiumSamsung Galaxy S8 My Question or IssueWhen playing Spotify for any amount of time the songs will spontaneously pause, or skip. Impossible to listen to a song the whole way through without this happening. Spotify will play 3 seconds of a song a...

  • Newbie
  • Premium Samsung Galaxy S8   My Question or Issue When playing Spotify for any amount of time the songs will spontaneously pause, or skip. Impossible to listen to a song the whole way through...
  • 94 Views
  • 0 replies
  • 0 likes
  • 94 Views
  • 0 replies
  • 0 likes

Superuser Contribution unable to advance song with bluetooth controller?

I have the bose soundsport headphones and pixel 2 XL. Am able to use the button on the headphones to advance the songs no problem on Google play music. However, this doesnt work on spotify. I did a search of the forums and some someone recommended en...

  • Casual Listener
  • I have the bose soundsport headphones and pixel 2 XL. Am able to use the button on the headphones to advance the songs no problem on Google play music.  However, this doesnt work on spotify. &n...
  • Guido
  • Spotify Legend
  • 380 Views
  • 2 replies
  • 0 likes
  • 380 Views
  • 2 replies
  • 0 likes

How to turn off auto play when connected to Bluetooth devices

Everytime my phone connects to any Bluetooth device, Spotify automatically starts playing the last track. I have searched in the Spotify and phone settings (OnePlus 6) and I am unable to find any options to disable this feature. I have searched all o...

  • Casual Listener
  • Everytime my phone connects to any Bluetooth device, Spotify automatically starts playing the last track.   I have searched in the Spotify and phone settings (OnePlus 6) and I am unable to fin...
  • Tupe77
  • Newbie
  • 1194 Views
  • 1 replies
  • 7 likes
  • 1194 Views
  • 1 replies
  • 7 likes

Motorola E5 Lock Screen

PlanFree/PremiumCountry DeviceMotorola E5Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why doesn't Spotify show on my lock screen? It used to, but now it doesn't.

  • Newbie
  • Plan Free/Premium Country   Device Motorola E5 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Why doesn't Spotify show on my lock scree...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

No text to speech in search on Galaxy S9+

PlanPremiumCountryFinland DeviceSamsung Galaxy S9+Operating SystemAndroid Oreo My Question or IssueI recently switched from Nexus 5X to Galaxy S9+, and noticed that Text to Speech function is disabled in my new phone's keyboard. It used to work with ...

nappis.jpg
  • Newbie
  • Plan Premium Country Finland  Device Samsung Galaxy S9+ Operating System Android Oreo   My Question or Issue I recently switched from Nexus 5X to Galaxy S9+, and noticed that Text...
  • 174 Views
  • 0 replies
  • 0 likes
  • Samsung
    text-to-speech
  • 174 Views
  • 0 replies
  • 0 likes

data saver won't turn off

hello all,this is a new issue for me..I'm using spotify premium in many devices, but i just discovered that my data saver is always on, it won't turn off.. recently used devices is google pixel 2 xl and one plus 6.. both is android pie 9.0..i tried m...

  • Newbie
  • hello all, this is a new issue for me.. I'm using spotify premium in many devices,  but i just discovered that my data saver is always on, it won't turn off..  recently used devices is ...
  • HamsterHam
  • Regular
  • 1469 Views
  • 1 replies
  • 10 likes
  • 1469 Views
  • 1 replies
  • 10 likes

Spotify Crashes when in landscape position and animation of song ist playing

Since the animated covers are implemented, Spotify is always crashing when my phone is in landscape position an a song with this animation is starting. I have a black screen but music continues playing. Turning the phone doesn't stop the problem. I a...

  • Casual Listener
  •    Since the animated covers are implemented, Spotify is always crashing when my phone is in landscape position an a song with this animation is starting.  I have a black screen but ...
  • pnbr0014
  • Music Fan
  • 2456 Views
  • 26 replies
  • 0 likes
  • Android
    Blackscreen
    Crash
  • 2456 Views
  • 26 replies
  • 0 likes