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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35986 Views
  • 64 replies
  • 25 likes
  • 35986 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874114 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874114 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Lock screen background

How can i disable the lock screen background from changing with every song and still keep the lock screen player there? Haven't found any new post about this. Im using oneplus 7 on the latest android settings

  • Newbie
  • How can i disable the lock screen background from changing with every song and still keep the lock screen player there? Haven't found any new post about this.   Im using oneplus 7 on the lates...
  • 416 Views
  • 0 replies
  • 2 likes
  • 416 Views
  • 0 replies
  • 2 likes

Songs greyed out on Android but not on the desktop

PlanPremiumCountryMalaysiaDeviceSamsung S9Operating SystemAndroid My Question or IssueI've recently faced the issue of a large proportion of my songs in my playlists being greyed out on my S9's Spotify app. I've researched the issue and came to the c...

  • Casual Listener
  • Plan Premium Country Malaysia Device Samsung S9 Operating System Android   My Question or Issue I've recently faced the issue of a large proportion of my songs in my playlists being gr...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Spotify pausing all the time

PlanPremiumCountrySwedenDeviceSamsung galaxy s9+Operating SystemAndroid My Question or IssueSince the last month or so spotify pause randomly all the time when I listen through mobile data (not wifi). It plays for 10 seconds, or 2 minutes, or 27 seco...

  • Casual Listener
  •   Plan Premium Country Sweden Device Samsung galaxy s9+ Operating System Android   My Question or Issue Since the last month or so spotify pause randomly all the time when I list...
  • Lena_ve
  • Newbie
  • 249 Views
  • 1 replies
  • 1 likes
  • 249 Views
  • 1 replies
  • 1 likes

samsung gear s3 remote control doesnt work

currently using version 1.1.39 since its the only one i can download from the galaxy storePlanPremiumCountryChileDevicehuawei p30lite / samsung gear s3 frontierOperating Systemandroid 9 My Question or IssueSpotify from my samsung smartwatch doesnt co...

  • Newbie
  • currently using version 1.1.39 since its the only one i can download from the galaxy store Plan Premium Country Chile Device huawei p30lite / samsung gear s3 frontier Operating System android...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

hi im new and i need help about playlist

PlanFreeCountryitalyDevicehuawei p8 liteOperating SystemandroidMy Question or IssueFor various reasons I lost my old spotify account (my phone was broken) I downloaded the application again but I lost my old data and i dont remember them.. (If I look...

  • Casual Listener
  • Plan Free Country italy Device huawei p8 lite Operating System android My Question or Issue For various reasons I lost my old spotify account (my phone was broken) I downloaded the applicati...
  • 239 Views
  • 0 replies
  • 0 likes
  • "playlist"
  • 239 Views
  • 0 replies
  • 0 likes

Music randomly pausing, for a random amount of time

PlanPremiumCountryBrazilDeviceSamsung Galaxy S10Operating SystemAndroid 9 My Question or Issue Hi, I'm having a problem since a changed my Samsung s7 to a Samsung s10. I already tried reinstalling spotify and even making a clean uninstall (where you ...

  • Visitor
  •  Plan Premium Country Brazil Device Samsung Galaxy S10 Operating System Android 9   My Question or Issue   Hi, I'm having a problem since a changed my Samsung s7 to a Samsun...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Spotify and Mercedes no track info

PlanPremiumCountryCanadaDeviceOnePlus 5TOperating SystemAndroid Pie My Question or IssueAfter the latest Spotify update my track info stopped working. Google music shows meta info fine but no go for Spotify. See image

  • Newbie
  • Plan Premium Country Canada Device OnePlus 5T Operating System Android Pie   My Question or Issue After the latest Spotify update my track info stopped working.  Google music sho...
  • cmj01
  • Regular
  • 1959 Views
  • 5 replies
  • 2 likes
  • 1959 Views
  • 5 replies
  • 2 likes

Solved!!Superuser Contribution Can't find repeat and shuffle button

I cant find repeat and shuffle button in Spotify app . It is no where were to be found please help or is it just for premium members only?PlanFreeCountryIndiaDeviceOneplus 6Operating SystemAndroid My Question or Issue

  • Newbie
  • I cant find repeat and shuffle button in Spotify app . It is no where were to be found please help or is it just for premium members only? Plan Free Country India Device Oneplus 6 Operating Sy...
  • Xayne
  • Roadie
  • 1417 Views
  • 2 replies
  • 1 likes
  • repeat button
    shuffle button
  • 1417 Views
  • 2 replies
  • 1 likes

Superuser Contribution Volume control for external devices is badly designed or perhaps buggy.

PlanPremiumCountry DeviceMoto g6Operating System Android Oreo My Question or IssueWhen I use Spotify connect or select an available device (Samsung ms-650 soundbar) to cast to within the Spotify app, the volume control using the phone volume rocker, ...

  • Casual Listener
  • PlanPremium Country   Device Moto g6 Operating System  Android Oreo   My Question or Issue When I use Spotify connect or select an available device (Samsung ms-650 soundb...
  • Peter
  • Spotify Legend
  • 536 Views
  • 1 replies
  • 1 likes
  • external device
    Volume Control
  • 536 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify car controls not working since updates from 2.5 weeks ago

PlanPremiumCountryUkDeviceNokia 8Operating SystemAndroid 9 My Question or IssueSince the Spotify updates 2.5 weeks ago the car controls on my Mini Cooper no longer work, and the app is far more buggy than before.i have tried all the suggestions about...

  • Newbie
  • Plan Premium Country Uk Device Nokia 8 Operating System Android 9   My Question or Issue Since the Spotify updates 2.5 weeks ago the car controls on my Mini Cooper no longer work, and ...
  • Peter
  • Spotify Legend
  • 334 Views
  • 1 replies
  • 1 likes
  • 334 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify stops and needs app to be shutdown before playing again

On the free plan, in the UK, through a Amazon Firestick Spotify will just stop playing sometimes and will require the app to be shut down and the data and cache wiped before playing again.

  • Regular
  • On the free plan, in the UK, through a Amazon Firestick   Spotify will just stop playing sometimes and will require the app to be shut down and the data and cache wiped before playing again. ...
  • stormyuk
  • Music Fan
  • 997 Views
  • 8 replies
  • 0 likes
  • 997 Views
  • 8 replies
  • 0 likes

My Spotify keeps skipping songs

PlanPremiumCountryTurkey DeviceSamsung S6Operating System Windows 10) My Question or Issue Hi- When I tried to listen music on my Spotify App, Spotify jumps from one to an other without completing any of them. It keeps skipping songs after 40 seconds...

  • Casual Listener
  • Plan Premium Country Turkey  Device Samsung S6 Operating System  Windows 10)   My Question or Issue     Hi-   When I tried to listen music on my Spotify Ap...
  • Onur84
  • Casual Listener
  • 778 Views
  • 2 replies
  • 2 likes
  • 778 Views
  • 2 replies
  • 2 likes

Desktop app not showing as available device

PlanPremiumCountryUnited KingdomDeviceHuawei P20 Pro / HP ElitebookOperating SystemAndroid 9.0.0.255 / Windows 10 My Question or IssueHi Everyone, My phone upgraded to an updated version of Android a few weeks back and ever since my laptop no longer ...

  • Newbie
  • Plan Premium Country United Kingdom Device Huawei P20 Pro / HP Elitebook Operating System Android 9.0.0.255 / Windows 10   My Question or Issue Hi Everyone,   My phone upgraded ...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Superuser Contribution Unable to play a podcast

PlanPremiumCountryUKDeviceOne Note 5TOperating SystemAndroid Pie My Question or IssueI am unable to play The History of Rome podcast from either my Android phone, or my laptop app (it was working fine last time I tried on 28/05. It still plays as nor...

  • Newbie
  • Plan Premium Country UK Device One Note 5T Operating System Android Pie   My Question or Issue I am unable to play The History of Rome podcast from either my Android phone, or my lapto...
  • Peter
  • Spotify Legend
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify is changing back to repeat all when I change songs even though I put it on repeat all

PlanPremiumCountryPhilippinesDeviceOppo F11 ProOperating SystemAndroid 9 My Question or IssueWhy is Spotify changing to repeat all when I change songs even though I put it on repeat one

  • Newbie
  • Plan Premium Country Philippines Device Oppo F11 Pro Operating System Android 9   My Question or Issue Why is Spotify changing to repeat all when I change songs even though I put it on...
  • Peter
  • Spotify Legend
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble with playing music

PlanPremiumCountryNetherlandsDeviceSamsung S9Operating SystemAndroid My Question or IssueWhen I'm listening to the Spotify music with my headphone I experience some trouble. Whenever my screensaver kicks in the music stops after 10/20 seconds. If I d...

  • Casual Listener
  • Plan Premium Country Netherlands Device Samsung S9 Operating System Android   My Question or Issue When I'm listening to the Spotify music with my headphone I experience some trouble. ...
  • Peter
  • Spotify Legend
  • 360 Views
  • 3 replies
  • 0 likes
  • 360 Views
  • 3 replies
  • 0 likes

Superuser Contribution Need to add the song paper by gorilla zoe feat durty block, old but gold

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid Oreo, My Question or IssueNeed to add the song paper by gorilla zoe feat durty block old but gold!!!!

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android Oreo,   My Question or Issue Need to add the song paper by gor...
  • Peter
  • Spotify Legend
  • 585 Views
  • 1 replies
  • 1 likes
  • 585 Views
  • 1 replies
  • 1 likes

I hear a weird digital noise while listening.

PlanPremiumCountryTurkeyDeviceSamsung Galaxy Note 5Operating SystemAndroid Nougat My Question or IssueI hear a weird noise like digital broken noise instantly so often. It is the same on headphone and speaker. It is happening for 2 days.What should I...

  • Newbie
  • Plan Premium Country Turkey Device Samsung Galaxy Note 5 Operating System Android Nougat   My Question or Issue I hear a weird noise like digital broken noise instantly so often. It is...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Missing Daily Mixes

Background InfoPlan: PremiumCountry: CanadaDevice: Samsung Galaxy S8Operating System: Android ver. 9 My Question or IssueI've had 5 Daily Mix playlists for almost a year now and yesterday, I suddenly lost three of them (Daily Mix 3, 4, & 5). It was a...

  • Newbie
  • Background Info Plan: Premium Country: Canada Device: Samsung Galaxy S8 Operating System: Android ver. 9   My Question or Issue I've had 5 Daily Mix playlists for almo...
  • 441 Views
  • 0 replies
  • 1 likes
  • 441 Views
  • 0 replies
  • 1 likes

Bass not working properly.

PlanFreeCountryUSDeviceOnePlus 7 ProOperating SystemAndroid 9 My Question or IssueMy bass seems to be turning off and on at random times only when I use my Android phone with bluetooth in my car. It does not happen when I use my iPhone. I looked arou...

  • Newbie
  •   Plan Free Country US Device OnePlus 7 Pro Operating System Android 9   My Question or Issue My bass seems to be turning off and on at random times only when I use my Android ph...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes