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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35972 Views
  • 64 replies
  • 25 likes
  • 35972 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

does the spotify stations app support chromecast audio?

- my chromecast audio devices do NOT show up in spotify stations app on my Samsung S9+ phone running Android 9.- my chromecast audio devices DO show up in the spotify app on my Samsung S9+ phone running Android 9.- so i am wondering if the spotify st...

  • Roadie
  • - my chromecast audio devices do NOT show up in spotify stations app on my Samsung S9+ phone running Android 9. - my chromecast audio devices DO show up in the spotify app on my Samsung S9+ phone ru...
  • jda54669
  • Newbie
  • 1531 Views
  • 1 replies
  • 19 likes
  • chromecast audio
    stations app
  • 1531 Views
  • 1 replies
  • 19 likes

Superuser Contribution Aiudaaa!!

Tengo un Motorola G6 plus, y cuando bloqueo mi pantalla no me permite cambiar de canción, tengo que desbloquear forzosamente el equipo para que pueda hacerlo, la pantalla de bloqueo me aparece únicamente así.Alguien con el mismo y que le haya podido ...

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  • Newbie
  • Tengo un Motorola G6 plus, y cuando bloqueo mi pantalla no me permite cambiar de canción, tengo que desbloquear forzosamente el equipo para que pueda hacerlo, la pantalla de bloqueo me aparece únicam...
  • Jemi
  • Spotify Legend
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Xbox One app

Galaxy S8 Android version 9 Spotify Premium Just downloaded the Spotify stations app and am having issues with volume drop as soon as I skip a song. I have to close the app and re-open to have the volume come back to normal, but then it happens again...

  • Casual Listener
  • Galaxy S8 Android version 9 Spotify Premium    Just downloaded the Spotify stations app and am having issues with volume drop as soon as I skip a song. I have to close the app and re-open...
  • Peter
  • Spotify Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android x Spotify Issues Starting This Week

Plan: PremiumCountry: USADevice: Samsung Galaxy S8 My Question or IssueStarting this week the Spotify widget no longer shows up on the header dropdown (in the space where it usually sits next to my wifi icon, do not disturb icon, etc. if you pull dow...

  • Newbie
  • Plan: Premium Country: USA Device: Samsung Galaxy S8   My Question or Issue Starting this week the Spotify widget no longer shows up on the header dropdown (in the space where it ...
  • Jemi
  • Spotify Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Entune Issue

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo,My problem is that I have a Samsung A -50 Galaxy and when I pair my spotify on my Android to my 2018 Camry Toyota Entune App it wil...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, My problem is that I have a Samsung A -50 Galaxy and w...
  • 850 Views
  • 0 replies
  • 0 likes
  • 850 Views
  • 0 replies
  • 0 likes

Superuser Contribution Downloaded songs and updates

PlanPremiumCountryParaguayDeviceSamsung Galaxy S8Operating SystemAndroid Pie My Question or IssueAlways when update my Spotify, change the default storage, and all my songs are downloaded again.

  • Casual Listener
  • Plan Premium Country Paraguay Device Samsung Galaxy S8 Operating System Android Pie   My Question or Issue Always when update my Spotify, change the default storage, and all my songs a...
  • Peter
  • Spotify Legend
  • 518 Views
  • 3 replies
  • 0 likes
  • Premium
    Sd
    storage
    updates
  • 518 Views
  • 3 replies
  • 0 likes

Solved!! Bloquear artista

A Função de bloquear artista não está mais aparecendo na minha conta Premium no Android

  • Casual Listener
  • A Função de bloquear artista não está mais aparecendo na minha conta Premium no Android  
  • Bittencourt
  • Spotify Star
  • 3099 Views
  • 4 replies
  • 0 likes
  • 3099 Views
  • 4 replies
  • 0 likes

Android App Not Connecting/Not downloading/finding Music

Hi AllInttermittenly lost ability to search on mobile and now I have recently lost access to all playlists and search functionality on the mobile app. I have reinstalled, switched between airplane mode, reregistered device, switched between offline t...

  • Newbie
  • Hi All Inttermittenly lost ability to search on mobile and now I have recently lost access to all playlists and search functionality on the mobile app. I have reinstalled, switched between airplane ...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Superuser Contribution Meizu EP52 "snap to pause" don't work anymore.

PlanPremiumCountryPolandDeviceXiaomi Mi A1, Meizu EP52 BT headset.Operating SystemAndroid Oreo My Question or IssueHeadsets snap-to-pause function stopped working last month. App responds to physical button controls properly. Snap works perfectly wit...

  • Regular
  • Plan Premium Country Poland Device Xiaomi Mi A1, Meizu EP52 BT headset. Operating System Android Oreo   My Question or Issue Headsets snap-to-pause function stopped working last month....
  • dran2
  • Regular
  • 1991 Views
  • 9 replies
  • 1 likes
  • bluetooth
    ep52
  • 1991 Views
  • 9 replies
  • 1 likes

Album tracks not listed

PlanFreeCountryUk Android My Question or IssueTracks are no longer listed under each album. So I cannot preview album tracks or add individual tracks from albums to my playlist. I can only shuffle play the whole album, which is not how I use spotify....

  • Newbie
  • Plan Free Country Uk   Android   My Question or Issue Tracks are no longer listed under each album. So I cannot preview album tracks or add individual tracks from albums to my playl...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Phone freezes when spotify player comes up

Phone: LG-Q6 When I tap on the notification, it opens up the player and the phone freezes. I think this happens when it tires to load the image on to the background of the player. So it would be nice if u could make an option to disable background im...

  • Casual Listener
  • Phone: LG-Q6 When I tap on the notification, it opens up the player and the phone freezes. I think this happens when it tires to load the image on to the background of the player. So it would be nice...
  • Peter
  • Spotify Legend
  • 368 Views
  • 3 replies
  • 0 likes
  • 368 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs only play for 10 seconds

PlanPremium CountryAus DeviceGalaxy A8 (2018) Operating SystemOreo 8.0.0 My Question or Issue:At least once a day, my spotify decides to play less than 10 seconds of every song (haven't tried offline because I don't use offline mode). I have already ...

  • Newbie
  • Plan Premium   Country Aus   Device Galaxy A8 (2018)   Operating System Oreo 8.0.0   My Question or Issue: At least once a day, my spotify decides to play less than 1...
  • Peter
  • Spotify Legend
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

Problem with Local Files and Pictures

Plan:PremiumCountry:ItalyDevice:Nokia 6.1Android 9So I added some local files to a playlist. When listening to them via the spotify windows app via my computer the corresponding image that I attacted to the song is viewable.When I listen to the same ...

  • Music Fan
  • Plan:Premium Country:Italy Device:Nokia 6.1 Android 9 So I added some local files to a playlist. When listening to them via the spotify windows app via my computer the corresponding image that I ...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Playlist in folder move to the top after being played

Plan:Premium Country: Uk Device:Samsung s6 Operating SystemAndriod My Question or IssueI have a folder with about 80 playlists. I have the ordered in a specific way. When I play a playlist it gets moved to the very top. There is no way to turn off th...

  • Newbie
  • Plan: Premium   Country: Uk   Device: Samsung s6   Operating System Andriod   My Question or Issue I have a folder with about 80 playlists. I have the ordered in a s...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Les téléchargements ne se font plus

PlanPremiumFRANCE DeviceSamsung Galaxy S10+Operating SystemAndroid My Question or Issue Depuis un moment j'essaye de télécharger la musique pour pouvoir les écouter en hors connexion mais ça reste bloquer sur synchronosation. Je n'ai même pas accès à...

  • Newbie
  •   Plan Premium FRANCE   Device Samsung Galaxy S10+ Operating System Android   My Question or Issue   Depuis un moment j'essaye de télécharger la musique pour pouvoir l...
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

Update June'19: Songs/album likes as a different thing

One thing I just noticed is that I can set an album as a favourite without marking the songs. This is a BIG change for me because you can like an album as a whole but not necessarily all it's songs (for playing in a random list, for example). Did the...

  • Regular
  •   One thing I just noticed is that I can set an album as a favourite without marking the songs. This is a BIG change for me because you can like an album as a whole but not necessarily all it's...
  • quote089
  • Casual Listener
  • 1030 Views
  • 3 replies
  • 0 likes
  • 1030 Views
  • 3 replies
  • 0 likes

Solved!! Galaxy Watch voice prompts automatically starts Spotify play back

DeviceSamsung Galaxy Watch (2018)Operating System(Tizen 4.0), Spotify WiFi/offline mode Hi,I got this really annoying issue on my new amazing Galaxy Watch. When working out with the Samsung Health app, Spotify automatically starts playing the most re...

  • Casual Listener
  •   Device Samsung Galaxy Watch (2018) Operating System (Tizen 4.0), Spotify WiFi/offline mode   Hi, I got this really annoying issue on my new amazing Galaxy Watch. When working out w...
  • Guido
  • Spotify Legend
  • 4769 Views
  • 17 replies
  • 12 likes
  • Samsung
  • 4769 Views
  • 17 replies
  • 12 likes

Local File refuses to sync to phone, disappears from desktop

PlanPremiumCountryCanadaDeviceSamsung Galaxy S8, Asus LaptopOperating SystemAndroid Oreo, Windows 10 My Question or IssueI'm trying to add local files to my library to listen on my phone, and I've gone through all the steps on the local files help pa...

  • Newbie
  • Plan Premium Country Canada Device Samsung Galaxy S8, Asus Laptop Operating System Android Oreo, Windows 10   My Question or Issue I'm trying to add local files to my library to listen...
  • 351 Views
  • 0 replies
  • 2 likes
  • 351 Views
  • 0 replies
  • 2 likes

Sharing to Instagram Story

PlanPremiumCountryBrazil Device(Samsung Galaxy M10)Operating System(Android 8.1.) Hello spotify.My spotify app is not allowed to share music on instagram stories and I don't know why because the option is not even there. Can you help me?The version o...

  • Newbie
  • Plan Premium Country Brazil   Device (Samsung Galaxy M10) Operating System (Android 8.1.)   Hello spotify. My spotify app is not allowed to share music on instagram stories and I...
  • 307 Views
  • 0 replies
  • 1 likes
  • 307 Views
  • 0 replies
  • 1 likes

Spotify won't recognize SD card

PlanPremiumCountry USA DeviceGalaxy S9+Operating SystemAndroid 9 My Question or IssueSpotify refuses to acknowledge my SD card. I have a 120gb SD card plugged into my phone solely for music, Google Play Music had no problem recognizing it. However, S...

  • Regular
  • Plan Premium Country USA   Device Galaxy S9+ Operating System Android 9   My Question or Issue Spotify refuses to acknowledge my SD card. I have a 120gb SD card plugged into my ...
  • 310 Views
  • 0 replies
  • 0 likes
  • Android
    S9+
  • 310 Views
  • 0 replies
  • 0 likes