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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6797 Views

0 replies

7 likes

  • 6797 Views
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  • 7 likes

Headphones button triple click issue Android

None of the below information is requireDeviceRedmi 4AOperating SystemAndroid Nougat My Question or IssueTriple click of earphones control button doesn't go to previous track anymore. This seems to have happened since an Android update, cause it trou...

Newbie

None of the below information is require Device Redmi 4A Operating System Android Nougat   My Question or Issue Triple click of earphones control button doesn't go to previous track anymo...

JariKool

Visitor

3638 Views

1 replies

0 likes

  • 3638 Views
  • 1 replies
  • 0 likes

Its weird..

Ok the issue its that I own a premium account, an explicit mode it's on.. But on several songs there's like something weird with the song.. For example.. Artist: Kid RockSong as it appears: F-ck OffIssue at: 2.26 thru 2.28 It's like if the song was b...

Newbie

Ok the issue its that I own a premium account, an explicit mode it's on.. But on several songs there's like something weird with the song.. For example..   Artist: Kid Rock Song as it appears...

397 Views

0 replies

0 likes

Explicit
  • 397 Views
  • 0 replies
  • 0 likes

Liked Songs/Albums merged when I joined premium?

PlanPremiumCountryAustriaDeviceSony Xperia XZsOperating SystemAndroid 8.0.0 My Question or IssueHi, I recently joined premium, having used the free version for a few months now. Prior to joining premium, I most commonly listened to a playlist of my l...

Newbie

Plan Premium Country Austria Device Sony Xperia XZs Operating System Android 8.0.0   My Question or Issue Hi, I recently joined premium, having used the free version for a few months n...

511 Views

0 replies

1 likes

  • 511 Views
  • 0 replies
  • 1 likes

Superuser Contribution Bugs in the currently playing Tab

DeviceOnePlus 6TOperating SystemAndroid Pie My Question or IssueThe first bug is best explained by the Video I attached. In the currently playing Tab you can "scroll" even though there is no more content. The second bug concerns the dot that indicate...

Casual Listener

Device OnePlus 6T Operating System Android Pie   My Question or Issue The first bug is best explained by the Video I attached. In the currently playing Tab you can "scroll" even though the...

Peter

Spotify Legend

1841 Views

6 replies

1 likes

  • 1841 Views
  • 6 replies
  • 1 likes

Superuser Contribution Spotify Offline Button Android 9

Hi, I love the Android feature to put an Spotify offline button in the notification bar. It makes it easy to save data when I'm outside. I recently got a new phone (Pixel 3a). with Android 9. Now the button does not seem to work anymore. When I click...

Casual Listener

Hi, I love the Android feature to put an Spotify offline button in the notification bar. It makes it easy to save data when I'm outside. I recently got a new phone (Pixel 3a). with Android 9. Now the...

Jelle86

Regular

6626 Views

10 replies

4 likes

Android
  • 6626 Views
  • 10 replies
  • 4 likes

Nothing loads on mobile

I open Spotify. It takes forever to even open. When it finally opens none of the images for albums load. And when I click on an album it never stops loading. Even when I search for a song and select it, it never plays. I've tried clearing cache, clea...

Casual Listener

I open Spotify. It takes forever to even open. When it finally opens none of the images for albums load. And when I click on an album it never stops loading. Even when I search for a song and select ...

351 Views

0 replies

0 likes

  • 351 Views
  • 0 replies
  • 0 likes

Shuffle ALL my library

PlanPremiumCountryUKDeviceNote 9Operating SystemAndroid Pie My Question or IssueHow on earth do I shuffle all songs in my library not just the Liked ones? I really don't want to have to go through every album and song. What a stupid feature to remove...

Newbie

Plan Premium Country UK Device Note 9 Operating System Android Pie   My Question or Issue How on earth do I shuffle all songs in my library not just the Liked ones?   I really d...

632 Views

0 replies

9 likes

  • 632 Views
  • 0 replies
  • 9 likes

Problema reproducción de pausa

PlanPremiunCountryChileDeviceMoto g 6 plusOperating SystemAndroid 9 My Question Estimados, desde hace meses tengo problemas con la reproducción de ciertas canciones (muy específicas). Estas se pausa en segundos precisos, siempre, y para solucionarlo ...

Casual Listener

  Plan Premiun Country Chile Device Moto g 6 plus Operating System Android 9   My Question  Estimados, desde hace meses tengo problemas con la reproducción de ciertas cancio...

Stockholme

Casual Listener

506 Views

1 replies

0 likes

  • 506 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Stations stream to amazon echo volume adjustmet bug report

PlanPremiumCountryUnites StatesDeviceSamsung Galaxy S9 PlusOperating SystemAndroid Pie My Question or IssueNOTE: this report is for the Spotify Stations Application.When streaming music to another device like amazon echo. Raising/Lowering volume on p...

Casual Listener

Plan Premium Country Unites States Device Samsung Galaxy S9 Plus Operating System Android Pie   My Question or Issue NOTE: this report is for the Spotify Stations Application. When st...

Billy-J

Spotify Star

2024 Views

3 replies

0 likes

Spotify Stations
  • 2024 Views
  • 3 replies
  • 0 likes

Can't listen to my local music on Android

PlanPremiumCountryKuwaitDevicej320h galaxy j3 - Operating SystemAndroid 5.1.1 Lolipop My Question or IssueI want listen my local music on my android phone i used my LAPTOP to add new songs FROM LOCAL FILES and created new playlist but that's not work...

Newbie

Plan Premium Country Kuwait Device j320h galaxy j3 -  Operating System Android 5.1.1 Lolipop   My Question or Issue I want listen my local music on my android phone  i used ...

370 Views

0 replies

1 likes

  • 370 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify stops automatically on Galaxy S9

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy 9Operating SystemAndroid 9 My Question or IssueSpotify stops automatically when streaming to Bluetooth speaker / headphones. App is prevented from sleep and I've disabled notifications yet (what is ad...

Newbie

  Plan Premium Country Netherlands Device Samsung Galaxy 9 Operating System Android 9   My Question or Issue Spotify stops automatically when streaming to Bluetooth speaker / hea...

SilviuCristian

Visitor

1567 Views

2 replies

1 likes

bluetooth
playing
stops
  • 1567 Views
  • 2 replies
  • 1 likes

Your mixtape

PlanPremiumCountrySwitzerlandDeviceHuawei Mate 10 Pro "Your Mixtape" is not loading in spotify since a few months, i can click on them but it will load a very long time followed by a something went wrong screen. On my computer there is also a your mi...

Newbie

Plan Premium Country Switzerland Device Huawei Mate 10 Pro   "Your Mixtape" is not loading in spotify since a few months, i can click on them but it will load a very long time followed by...

349 Views

0 replies

0 likes

Your mixtape not loading
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Superuser Contribution Spotify Xbox One app

Galaxy S8 Android version 9 Spotify Premium Just downloaded the Spotify stations app and am having issues with volume drop as soon as I skip a song. I have to close the app and re-open to have the volume come back to normal, but then it happens again...

Casual Listener

Galaxy S8 Android version 9 Spotify Premium    Just downloaded the Spotify stations app and am having issues with volume drop as soon as I skip a song. I have to close the app and re-open...

Peter

Spotify Legend

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
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Superuser Contribution Downloaded songs and updates

PlanPremiumCountryParaguayDeviceSamsung Galaxy S8Operating SystemAndroid Pie My Question or IssueAlways when update my Spotify, change the default storage, and all my songs are downloaded again.

Casual Listener

Plan Premium Country Paraguay Device Samsung Galaxy S8 Operating System Android Pie   My Question or Issue Always when update my Spotify, change the default storage, and all my songs a...

Peter

Spotify Legend

711 Views

3 replies

0 likes

Premium
Sd
storage
updates
  • 711 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error message on daily mix

PlanPremium CountryItaly DeviceHuawei Mate 10 pro Operating SystemAndroid 9.0 My Question or IssueFrom a year to this part my daily mixes do not work, there's always an error message. I tried uninstalling app but nothing has changed.

Visitor

  Plan Premium  Country Italy  Device Huawei Mate 10 pro  Operating System Android 9.0   My Question or Issue From a year to this part my daily mixes do not work, ...

Katerina

Spotify Legend

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Mobile library is not sync with desktop app

PlanPremiumCountryTurkeyDeviceXiaomi Mi a2Operating SystemAndroid One My Question or IssueWhen I like a Song from my mobile phone in discover weekly or release radar etc. I can see the song in my library on mobile but not in desktop app library. Is t...

Casual Listener

Plan Premium Country Turkey Device Xiaomi Mi a2 Operating System Android One   My Question or Issue When I like a Song from my mobile phone in discover weekly or release radar etc. I c...

pecador9

Casual Listener

2327 Views

2 replies

0 likes

liked songs
synchronize
Syncing devices
  • 2327 Views
  • 2 replies
  • 0 likes

Superuser Contribution Songs only play for 10 seconds

PlanPremium CountryAus DeviceGalaxy A8 (2018) Operating SystemOreo 8.0.0 My Question or Issue:At least once a day, my spotify decides to play less than 10 seconds of every song (haven't tried offline because I don't use offline mode). I have already ...

Newbie

Plan Premium   Country Aus   Device Galaxy A8 (2018)   Operating System Oreo 8.0.0   My Question or Issue: At least once a day, my spotify decides to play less than 1...

Peter

Spotify Legend

657 Views

1 replies

0 likes

  • 657 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music keeps skipping randomly

PlanPremiumCountryNetherlandsDeviceSamsung S8 My Question or IssueSince a few days songs keep skipping randomly when listening. I've deleted the app, removed all data and installed it again. Updated everything, turned my phone of and on again. Played...

Newbie

  Plan Premium Country Netherlands Device Samsung S8     My Question or Issue Since a few days songs keep skipping randomly when listening. I've deleted the app, removed all ...

Daisy

Spotify Legend

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volume control for external devices is badly designed or perhaps buggy.

PlanPremiumCountry DeviceMoto g6Operating System Android Oreo My Question or IssueWhen I use Spotify connect or select an available device (Samsung ms-650 soundbar) to cast to within the Spotify app, the volume control using the phone volume rocker, ...

Casual Listener

PlanPremium Country   Device Moto g6 Operating System  Android Oreo   My Question or Issue When I use Spotify connect or select an available device (Samsung ms-650 soundb...

Peter

Spotify Legend

734 Views

1 replies

1 likes

external device
Volume Control
  • 734 Views
  • 1 replies
  • 1 likes

Solved!! Spotify not an option in Android Auto

PlanPremiumCountryUSADevicePixel 2Operating SystemAndroidMy Question or IssueOK new to spotify and I purchased the premium plan but Spotify is not an option in Android Auto. It is just not there. When I say "Hey Google play Spotify" while in my car w...

Newbie

Plan Premium Country USA Device Pixel 2 Operating System Android My Question or Issue OK new to spotify and I purchased the premium plan but Spotify is not an option in Android Auto.  I...

me4175

Casual Listener

37219 Views

2 replies

4 likes

  • 37219 Views
  • 2 replies
  • 4 likes