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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • agulab
  • Newbie
  • 7034 Views
  • 39 replies
  • 16 likes
  • 7034 Views
  • 39 replies
  • 16 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 861866 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 861866 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 22634 Views
  • 3 replies
  • 0 likes
  • 22634 Views
  • 3 replies
  • 0 likes

Superuser Contribution How do i dislike a song that has a video?

PlanPremiumCountryUS of A DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueThere is a song that keeps popping up on diferent radio stations I listen and I absolutely HATE the song. I cant dislike it because the song has a video ...

  • Casual Listener
  • Plan Premium Country US of A   Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue There is a song that keeps popping up on diferent radio stations ...
  • 6Draak6
  • Casual Listener
  • 452 Views
  • 2 replies
  • 0 likes
  • 452 Views
  • 2 replies
  • 0 likes

Can't Resume Spotify when phone is locked/ Spotify goes missing on Lock screen when paused

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S10My Question or IssueNow sure if its phone specific or a setting, but previously when i'm listening to music I can pause using the button on my earphones to pause/ resume music on Spotify. Now wh...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Samsung Galaxy S10 My Question or Issue Now sure if its phone specific or a setting, but previously when i'm listening to music I can pause using the...
  • theprodigal
  • Newbie
  • 2442 Views
  • 3 replies
  • 3 likes
  • 2442 Views
  • 3 replies
  • 3 likes

"Songs" missing from Library, Shuffle problems

PlanPremium (Family)CountryUKDeviceHuawei P20 LiteOperating SystemAndroid 8 My Question or IssueI've only noticed this in the last couple of days. I *used* to use Spotify by downloading all the albums/songs I liked, then going to Library => Songs, an...

  • Newbie
  • Plan Premium (Family) Country UK Device Huawei P20 Lite Operating System Android 8   My Question or Issue I've only noticed this in the last couple of days.   I *used* to use Sp...
  • user-removed
  • Not applicable
  • 340 Views
  • 1 replies
  • 2 likes
  • 340 Views
  • 1 replies
  • 2 likes

Android Auto - only local media available?

PlanPremiumCountryGermanyDeviceXiaomi Mi A1Operating SystemAndroid 9 My Question or IssueVia Android Auto (not depending on the car, it even happens with only the AA-app opened) i am not able to stream media, i can only find local music.Using the bro...

  • Newbie
  • Plan Premium Country Germany Device Xiaomi Mi A1 Operating System Android 9   My Question or Issue Via Android Auto (not depending on the car, it even happens with only the AA-app open...
  • 309 Views
  • 0 replies
  • 0 likes
  • android auto
    Offline media
  • 309 Views
  • 0 replies
  • 0 likes

Samsung S8 Restart Downloaded Music gone from the Mirco SD

PlanPremiumCountryAustraliaDeviceS8Operating SystemAndroid Pie 9.0 My Question or IssueBeen having this probaly for at least a few weeks now.... when even i restart my phone my spotify change storage to the phone storage... my Mirco SD SanDisk Ultra ...

  • Regular
  • Plan Premium Country Australia Device S8 Operating System Android Pie 9.0   My Question or Issue Been having this probaly for at least a few weeks now.... when even i restart my phone ...
  • NinjaSniper85_
  • Regular
  • 985 Views
  • 7 replies
  • 0 likes
  • 985 Views
  • 7 replies
  • 0 likes

Disable 'Connect' Feature request

Please add an option to disable spotify connect. I listen to spotify on my mobile and also desktop @ work (not at the same time). It is beyond infurating that when I get in my car my phone will play music remotely to my work laptop and also when I cl...

  • Visitor
  • Please add an option to disable spotify connect.   I listen to spotify on my mobile and also desktop @ work (not at the same time). It is beyond infurating that when I get in my car my phone w...
  • Nico
  • Community Legend
  • 283 Views
  • 1 replies
  • 2 likes
  • 283 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Screen Gets Stuck On A Blank Loading Page

PlanFree/PremiumCountryPhilippinesDeviceSamsung Galaxy S9Operating SystemAndroid 9 Pie My Question or IssueHello! My Spotify app gets stuck on a blank loading screen when navigating back to an album or playlist. This usually happens when going to the...

Screenshot_20190325-144131_Spotify.jpg Screenshot_20190325-144138_Spotify.jpg
  • Casual Listener
  • Plan Free/Premium Country Philippines Device Samsung Galaxy S9 Operating System Android 9 Pie   My Question or Issue Hello! My Spotify app gets stuck on a blank loading screen when nav...
  • carlzacher
  • Casual Listener
  • 954 Views
  • 2 replies
  • 0 likes
  • 954 Views
  • 2 replies
  • 0 likes

Spotify keeps rebooting when changing songs

PlanPremiumCountryFinlandDeviceAcer Iconia A3-A20Operating SystemAndroid Kitkat 4.4.2 My Question or IssueAt least when playing music in playlist mode, Spotify restarts after a few song changes (swipes). Music stops, green spotify-logo appears on the...

  • Casual Listener
  • Plan Premium Country Finland Device Acer Iconia A3-A20 Operating System Android Kitkat 4.4.2   My Question or Issue At least when playing music in playlist mode, Spotify restarts after...
  • Nixeri
  • Casual Listener
  • 314 Views
  • 2 replies
  • 0 likes
  • 314 Views
  • 2 replies
  • 0 likes

How can I play these songs..

PlanFreeCountryRomania DeviceHuawei mate 20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy can't I play these songs, is it just because they aren't available in my country or because they aren't released yet, for me..

  • Casual Listener
  • Plan Free Country Romania  Device Huawei mate 20 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why can't I play these songs, is it just beca...
  • Nico
  • Community Legend
  • 283 Views
  • 3 replies
  • 0 likes
  • 283 Views
  • 3 replies
  • 0 likes

Artist Library Removed

PlanPremiumCountryU.SDevice Operating SystemAndroid My Question or IssueI've spent two years downloading songs I like. When I want to listen to music, I go to the artist I want to hear and listen to the songs I like by them that I've downloaded. I pr...

  • Newbie
  •   Plan Premium Country U.S Device   Operating System Android   My Question or Issue I've spent two years downloading songs I like. When I want to listen to music, I go to th...
  • twigleg2
  • Music Fan
  • 2004 Views
  • 5 replies
  • 27 likes
  • 2004 Views
  • 5 replies
  • 27 likes

Android 9 keeps rebooting and loses downloads

Plag I have a Nokia 6.1 Rani running Android 9. two major issues firstly every now and again when I launch Spotify my phone spontaneously reboots. Secondly when I go back to Spotify my downloads have gone and I have to redownload my playlist .only pa...

  • Casual Listener
  • Plag I have a Nokia 6.1 Rani running Android 9.  two major issues firstly every now and again when I launch Spotify my phone spontaneously reboots.  Secondly when I go back to Spotify my ...
  • Tezza_uk
  • Casual Listener
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Phone rebooting when launching spotify

hi,Android one - 9just upgraded to spotify premium and installed on phonr. every time I lasunch it reboots my phone????

  • Casual Listener
  • hi, Android one - 9 just upgraded to spotify premium and installed on phonr. every time I lasunch it reboots my phone????    
  • Tezza_uk
  • Casual Listener
  • 270 Views
  • 2 replies
  • 0 likes
  • 270 Views
  • 2 replies
  • 0 likes

Shuffle Play doesn't shuffle correctly

I have a playlist with two of my favourite artists on it and i like to shuffle play them but shuffle doesn't actual shuffle them properly. The ratio of songs between them is about 40/60 so you'd think the artists would play about the same amount of t...

  • Casual Listener
  • I have a playlist with two of my favourite artists on it and i like to shuffle play them but shuffle doesn't actual shuffle them properly. The ratio of songs between them is about 40/60 so you'd thin...
  • 212 Views
  • 0 replies
  • 1 likes
  • 212 Views
  • 0 replies
  • 1 likes

Trouble downloading podcasts

PlanPremiumDeviceHuawei NovaOperating SystemAndroid My Question or Issue Downloading podcasts does't work on my smartphone anymore (Huawei Nova). Downloading songs is no trouble and it isn't the internet connection. I still have enough space and less...

  • Newbie
  •   Plan Premium Device Huawei Nova Operating System Android   My Question or Issue   Downloading podcasts does't work on my smartphone anymore (Huawei Nova). Downloading songs...
  • 649 Views
  • 0 replies
  • 0 likes
  • Podcasts
  • 649 Views
  • 0 replies
  • 0 likes

Solved!! Changing music while phone is locked - bluetooth and regular

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueSince the bluetooth car update came out I've been experiencing issues changing my music while my phone is locked. I can't change it from my lock screen ...

  • Newbie
  • Plan Premium Country United States Device Samsung Galaxy S9 Operating System Android   My Question or Issue Since the bluetooth car update came out I've been experiencing issues changi...
  • Nico
  • Community Legend
  • 2794 Views
  • 1 replies
  • 0 likes
  • 2794 Views
  • 1 replies
  • 0 likes

Last updates lost tracks from my Library

Plan: PremiumCountry: ArgentinaDevice: Moto G5Operating System: Android In the last app updates, it lost tracks from my Library.Open an artist, and see Artist Profile, not my tracks from this artist, as old versions.What kind of library is this? I ma...

  • Music Fan
  • Plan: Premium Country:  Argentina Device:  Moto G5 Operating System: Android    In the last app updates, it lost tracks from my Library. Open an artist, ...
  • 258 Views
  • 0 replies
  • 0 likes
  • library malfunction
  • 258 Views
  • 0 replies
  • 0 likes

Superuser Contribution Discover weekly and release radar

PlanPremiumCountryIndiaDevice(Samsung Galaxy S9)Operating System(Android Pie) My Question or IsRelease radar and discover weekly are not yet available. I have subscribed for Spotify premium since it's launch in India. Thanks in advance

  • Newbie
  •   Plan Premium Country India Device (Samsung Galaxy S9) Operating System (Android Pie)   My Question or Is Release radar and discover weekly are not yet available. I have subscri...
  • Jemi
  • Spotify Legend
  • 946 Views
  • 1 replies
  • 2 likes
  • 946 Views
  • 1 replies
  • 2 likes

Superuser Contribution The new interface just doesn't make sense

PlanPremiumCountryUSADeviceSamsung S6 My Question or IssueThe new update has removed the single most useful feature from the library and on Spotify in general, namely the ability to curate personalized artist specific playlists just by saving the son...

  • Newbie
  • Plan Premium Country USA Device Samsung S6   My Question or Issue The new update has removed the single most useful feature from the library and on Spotify in general, namely the ability...
  • Jemi
  • Spotify Legend
  • 771 Views
  • 1 replies
  • 3 likes
  • saved music
    Update
  • 771 Views
  • 1 replies
  • 3 likes

Superuser Contribution Shuffle play active when not turned on

PlanPremiumCountryCanadaDeviceGalacy S9+Operating SystemLatest android My Question or IssueI have downloaded a spotify playlist and even some of my custom playlists are doing it. When i start the playlist i always play in continuous mode never use th...

  • Newbie
  •   Plan Premium Country Canada Device Galacy S9+ Operating System Latest android   My Question or Issue I have downloaded a spotify playlist and even some of my custom playlists a...
  • Jemi
  • Spotify Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Discover Weekly] Like & Dislike Buttons fehlen

PlanPremiumCountryDeutschlandDeviceSony Xperia XZ2Operating SystemAndroid Pie9 Hallo zusammen,Seit einiger Zeit sind bei der Playlist "Dein Mix der Woche" die Like-/Dislike-Buttons weg. Statt dessen wird mir dort der Repeat- und Shuffle-Button angeze...

  • Regular
  • Plan Premium Country Deutschland Device Sony Xperia XZ2 Operating System Android Pie9   Hallo zusammen, Seit einiger Zeit sind bei der Playlist "Dein Mix der Woche" die Like-/Dislike-B...
  • Guido
  • Spotify Legend
  • 819 Views
  • 1 replies
  • 0 likes
  • 819 Views
  • 1 replies
  • 0 likes