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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Problem on the last versions of the Android App

Plan: Premium for StudentsCountry: ItalyDevice: Samsung Galaxy S7 EdgeOperating System: Android Oreo 8.0 Hi, I have an issue with the last versions of Spotify. After the update of the app, a lot of songs that I saved in "Favorite song" disappeared. B...

Casual Listener

Plan: Premium for Students Country: Italy Device: Samsung Galaxy S7 Edge Operating System: Android Oreo 8.0   Hi, I have an issue with the last versions of Spotify. After the update of th...

350 Views

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Stations app: No buttons working

PlanPremiumCountryUSDeviceMoto G5 PlusOperating SystemAndroid Oreo My Question or IssueIt started with the Add Station button first. At first, that was the only thing that did not appear to work - the settings button worked, the thumbs up/down worked...

Newbie

  Plan Premium Country US Device Moto G5 Plus Operating System Android Oreo   My Question or Issue It started with the Add Station button first. At first, that was the only ...

281 Views

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Double notifications with Spotify and Stations both installed

I thought I'd try out the new stations app, but I'm getting notifications from both the main app and the stations app when I play anything. The two apps seem to see each other as distinct devices under the spotify connect menu in the same way as when...

Newbie

I thought I'd try out the new stations app, but I'm getting notifications from both the main app and the stations app when I play anything.  The two apps seem to see each other as distinct devic...

Dbinder101

Casual Listener

982 Views

1 replies

5 likes

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[Android] Spotify on car stereo - double speed

PlanPremiumCountryPolandDeviceUniversal 2 DIN Android Car RadioOperating SystemAndroid 6.0 K6_01_IH_V2.0.1_20180815 My Question or IssueI have that glich for long time. In my playlists I have a large number of offline songs that I added from the desk...

Newbie

Plan Premium Country Poland Device Universal 2 DIN Android Car Radio Operating System Android 6.0 K6_01_IH_V2.0.1_20180815   My Question or Issue I have that glich for long time. In my...

302 Views

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App Slow to Open and Perform Basic Functions - S8+

PlanPremiumCountryUKDeviceSamsung Galaxy S8+Operating SystemAndroid Pie (9) My Question or IssueFor a while now the Android app has been painfully slow loading, sometimes taking minutes to load basic UI on startup. I had the same issue on my old LG G...

Newbie

Plan Premium Country UK Device Samsung Galaxy S8+ Operating System Android Pie (9)   My Question or Issue For a while now the Android app has been painfully slow loading, sometimes tak...

538 Views

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5 likes

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Premium features refusing to work

PlanPremiumCountryUK DeviceSamsung Galaxy S10+ Operating SystemLatest Android My Question or IssueI have been using Spotify Premium for years and for a few months on my new phone. Very recently, with no clear cause, I can no longer download songs to ...

Newbie

Plan Premium Country UK   Device Samsung Galaxy S10+   Operating System Latest Android    My Question or Issue I have been using Spotify Premium for years and for a fe...

252 Views

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App continuously crashing

Phone was working fine with the app the last days, until today morning, when it tries to load, and then crashes and restarts suddenly in a loop. I already restarted my phone, erase cache for the app, erase data for the app, then reinstall the app a c...

Newbie

Phone was working fine with the app the last days, until today morning, when it tries to load, and then crashes and restarts suddenly in a loop.   I already restarted my phone, erase cache for...

608 Views

0 replies

0 likes

Android 9
Crash
reboot
restart
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Equalizer for android

PlanPremiumCountryEgyptDeviceHuawei Mate 10 LiteOperating SystemAndroid My Question or IssueI cant find the equalizer in my spotify settings

Newbie

  Plan Premium Country Egypt Device Huawei Mate 10 Lite Operating System Android   My Question or Issue I cant find the equalizer in my spotify settings

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App keeps crashing

I cant open spotify on my phone. Every time i open the app it just keeps crashing flashing on the home screen. I have uninstalled and reinstalled, rest my phone, cleared the cache, force stopped and rebooted, and now i am out of ideas. Its been doing...

Casual Listener

I cant open spotify on my phone. Every time i open the app it just keeps crashing flashing on the home screen. I have uninstalled and reinstalled, rest my phone, cleared the cache, force stopped and ...

Ladyphoenix3

Casual Listener

471 Views

2 replies

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Superuser Contribution Spotify has royally F***** up the layout where has the all songs list gone?

PlanPremiumOperating SystemAndroidMy Question or IssueWhat happened to the old library layout with the tabs for songs/artists/albums? I have a massive collection of saved songs and thanks to someone screwing with a perfectly good app I can now no lon...

Newbie

  Plan Premium Operating System Android My Question or Issue What happened to the old library layout with the tabs for songs/artists/albums? I have a massive collection of saved songs and ...

saenz

Newbie

1005 Views

5 replies

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When i try to play the music in my local files it plays too fast.

PlanPremiumCountryMéxicoDeviceLG-210gOperating SystemAndroid 5.1 My Question or IssueHi, I've this problem since last year and because of that i can't listen properly any of my local files. The music plays but, it plays with a very fast time, which d...

Casual Listener

Plan Premium Country México Device LG-210g Operating System Android 5.1   My Question or Issue Hi, I've this problem since last year and because of that i can't listen properly any of ...

521 Views

0 replies

1 likes

Android 5.1.1
local songs crash
Troubleshooting
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Triple click for previous track not working on daily mix android

Hi allRecently I've noticed that triple click to go to previous track does not work on any of my daily mixes. The function works fine on all other playlists but for some reason not on my daily mixes. I swear that it used to work around 2 months ago. ...

Newbie

Hi all Recently I've noticed that triple click to go to previous track does not work on any of my daily mixes. The function works fine on all other playlists but for some reason not on my daily mixe...

384 Views

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Music Randomly Stop (restarts to 1 sec)

I've been having this issue the past couple days where a song will stop in the middle of the song, then go back to the 1 or 2 second mark and pause. I'm not sure what's causing it! Its really annoying...anyone else getting this? I've already tried si...

Newbie

I've been having this issue the past couple days where a song will stop in the middle of the song, then go back to the 1 or 2 second mark and pause. I'm not sure what's causing it!  Its really a...

520 Views

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Songs not available when too much from same artist

Hello,I have a problem that's been persistent for a while on my Android phone, even after updates from both my phone and the spotify app.I really love Pink Floyd and therefore I have about 90 songs from them saved, and downloaded on my sd card. Probl...

Newbie

Hello, I have a problem that's been persistent for a while on my Android phone, even after updates from both my phone and the spotify app. I really love Pink Floyd and therefore I have about 90 son...

279 Views

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Daily Mix error Android

PlanPremiumCountryThe Netherlands DeviceSamsung Galaxy A70Operating SystemAndroid version 9My Question or IssueNot the first time I've seen this problem come by on the web, but none of the solutions are helping me. My Daily mixes won't play anymore. ...

Visitor

  Plan Premium Country The Netherlands   Device Samsung Galaxy A70 Operating System Android version 9 My Question or Issue Not the first time I've seen this problem come by on th...

477 Views

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Android
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Instagram Story Sharing

PlanPremiumCountryTurkeyDevice( Samsung Galaxy S7 Edge, iPad 4)Operating System(iOS 11, Android My Question or IssueOn my android phone instagram story sharing is not working. There is no instagram story sharing menu.Meanwhile on my ipad, there is in...

Newbie

Plan Premium Country Turkey Device ( Samsung Galaxy S7 Edge, iPad 4) Operating System (iOS 11, Android 😎   My Question or Issue On my android phone instagram story sharing is not work...

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Headphones button triple click issue Android

None of the below information is requireDeviceRedmi 4AOperating SystemAndroid Nougat My Question or IssueTriple click of earphones control button doesn't go to previous track anymore. This seems to have happened since an Android update, cause it trou...

Newbie

None of the below information is require Device Redmi 4A Operating System Android Nougat   My Question or Issue Triple click of earphones control button doesn't go to previous track anymo...

JariKool

Visitor

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1 replies

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Its weird..

Ok the issue its that I own a premium account, an explicit mode it's on.. But on several songs there's like something weird with the song.. For example.. Artist: Kid RockSong as it appears: F-ck OffIssue at: 2.26 thru 2.28 It's like if the song was b...

Newbie

Ok the issue its that I own a premium account, an explicit mode it's on.. But on several songs there's like something weird with the song.. For example..   Artist: Kid Rock Song as it appears...

393 Views

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Explicit
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Liked Songs/Albums merged when I joined premium?

PlanPremiumCountryAustriaDeviceSony Xperia XZsOperating SystemAndroid 8.0.0 My Question or IssueHi, I recently joined premium, having used the free version for a few months now. Prior to joining premium, I most commonly listened to a playlist of my l...

Newbie

Plan Premium Country Austria Device Sony Xperia XZs Operating System Android 8.0.0   My Question or Issue Hi, I recently joined premium, having used the free version for a few months n...

505 Views

0 replies

1 likes

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Superuser Contribution Bugs in the currently playing Tab

DeviceOnePlus 6TOperating SystemAndroid Pie My Question or IssueThe first bug is best explained by the Video I attached. In the currently playing Tab you can "scroll" even though there is no more content. The second bug concerns the dot that indicate...

Casual Listener

Device OnePlus 6T Operating System Android Pie   My Question or Issue The first bug is best explained by the Video I attached. In the currently playing Tab you can "scroll" even though the...

Peter

Spotify Legend

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6 replies

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