Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5570 Views

0 replies

7 likes

  • 5570 Views
  • 0 replies
  • 7 likes

Songs not available when too much from same artist

Hello,I have a problem that's been persistent for a while on my Android phone, even after updates from both my phone and the spotify app.I really love Pink Floyd and therefore I have about 90 songs from them saved, and downloaded on my sd card. Probl...

Newbie

Hello, I have a problem that's been persistent for a while on my Android phone, even after updates from both my phone and the spotify app. I really love Pink Floyd and therefore I have about 90 son...

276 Views

0 replies

0 likes

  • 276 Views
  • 0 replies
  • 0 likes

Daily Mix error Android

PlanPremiumCountryThe Netherlands DeviceSamsung Galaxy A70Operating SystemAndroid version 9My Question or IssueNot the first time I've seen this problem come by on the web, but none of the solutions are helping me. My Daily mixes won't play anymore. ...

Visitor

  Plan Premium Country The Netherlands   Device Samsung Galaxy A70 Operating System Android version 9 My Question or Issue Not the first time I've seen this problem come by on th...

465 Views

0 replies

0 likes

Android
  • 465 Views
  • 0 replies
  • 0 likes

Instagram Story Sharing

PlanPremiumCountryTurkeyDevice( Samsung Galaxy S7 Edge, iPad 4)Operating System(iOS 11, Android My Question or IssueOn my android phone instagram story sharing is not working. There is no instagram story sharing menu.Meanwhile on my ipad, there is in...

Newbie

Plan Premium Country Turkey Device ( Samsung Galaxy S7 Edge, iPad 4) Operating System (iOS 11, Android 😎   My Question or Issue On my android phone instagram story sharing is not work...

277 Views

0 replies

0 likes

  • 277 Views
  • 0 replies
  • 0 likes

Headphones button triple click issue Android

None of the below information is requireDeviceRedmi 4AOperating SystemAndroid Nougat My Question or IssueTriple click of earphones control button doesn't go to previous track anymore. This seems to have happened since an Android update, cause it trou...

Newbie

None of the below information is require Device Redmi 4A Operating System Android Nougat   My Question or Issue Triple click of earphones control button doesn't go to previous track anymo...

JariKool

Visitor

3547 Views

1 replies

0 likes

  • 3547 Views
  • 1 replies
  • 0 likes

Its weird..

Ok the issue its that I own a premium account, an explicit mode it's on.. But on several songs there's like something weird with the song.. For example.. Artist: Kid RockSong as it appears: F-ck OffIssue at: 2.26 thru 2.28 It's like if the song was b...

Newbie

Ok the issue its that I own a premium account, an explicit mode it's on.. But on several songs there's like something weird with the song.. For example..   Artist: Kid Rock Song as it appears...

376 Views

0 replies

0 likes

Explicit
  • 376 Views
  • 0 replies
  • 0 likes

Liked Songs/Albums merged when I joined premium?

PlanPremiumCountryAustriaDeviceSony Xperia XZsOperating SystemAndroid 8.0.0 My Question or IssueHi, I recently joined premium, having used the free version for a few months now. Prior to joining premium, I most commonly listened to a playlist of my l...

Newbie

Plan Premium Country Austria Device Sony Xperia XZs Operating System Android 8.0.0   My Question or Issue Hi, I recently joined premium, having used the free version for a few months n...

493 Views

0 replies

1 likes

  • 493 Views
  • 0 replies
  • 1 likes

Superuser Contribution Bugs in the currently playing Tab

DeviceOnePlus 6TOperating SystemAndroid Pie My Question or IssueThe first bug is best explained by the Video I attached. In the currently playing Tab you can "scroll" even though there is no more content. The second bug concerns the dot that indicate...

Casual Listener

Device OnePlus 6T Operating System Android Pie   My Question or Issue The first bug is best explained by the Video I attached. In the currently playing Tab you can "scroll" even though the...

Peter

Spotify Legend

1778 Views

6 replies

1 likes

  • 1778 Views
  • 6 replies
  • 1 likes

Superuser Contribution Spotify Offline Button Android 9

Hi, I love the Android feature to put an Spotify offline button in the notification bar. It makes it easy to save data when I'm outside. I recently got a new phone (Pixel 3a). with Android 9. Now the button does not seem to work anymore. When I click...

Casual Listener

Hi, I love the Android feature to put an Spotify offline button in the notification bar. It makes it easy to save data when I'm outside. I recently got a new phone (Pixel 3a). with Android 9. Now the...

Jelle86

Regular

6590 Views

10 replies

4 likes

Android
  • 6590 Views
  • 10 replies
  • 4 likes

Nothing loads on mobile

I open Spotify. It takes forever to even open. When it finally opens none of the images for albums load. And when I click on an album it never stops loading. Even when I search for a song and select it, it never plays. I've tried clearing cache, clea...

Casual Listener

I open Spotify. It takes forever to even open. When it finally opens none of the images for albums load. And when I click on an album it never stops loading. Even when I search for a song and select ...

333 Views

0 replies

0 likes

  • 333 Views
  • 0 replies
  • 0 likes

Shuffle ALL my library

PlanPremiumCountryUKDeviceNote 9Operating SystemAndroid Pie My Question or IssueHow on earth do I shuffle all songs in my library not just the Liked ones? I really don't want to have to go through every album and song. What a stupid feature to remove...

Newbie

Plan Premium Country UK Device Note 9 Operating System Android Pie   My Question or Issue How on earth do I shuffle all songs in my library not just the Liked ones?   I really d...

616 Views

0 replies

9 likes

  • 616 Views
  • 0 replies
  • 9 likes

Problema reproducción de pausa

PlanPremiunCountryChileDeviceMoto g 6 plusOperating SystemAndroid 9 My Question Estimados, desde hace meses tengo problemas con la reproducción de ciertas canciones (muy específicas). Estas se pausa en segundos precisos, siempre, y para solucionarlo ...

Casual Listener

  Plan Premiun Country Chile Device Moto g 6 plus Operating System Android 9   My Question  Estimados, desde hace meses tengo problemas con la reproducción de ciertas cancio...

Stockholme

Casual Listener

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Stations stream to amazon echo volume adjustmet bug report

PlanPremiumCountryUnites StatesDeviceSamsung Galaxy S9 PlusOperating SystemAndroid Pie My Question or IssueNOTE: this report is for the Spotify Stations Application.When streaming music to another device like amazon echo. Raising/Lowering volume on p...

Casual Listener

Plan Premium Country Unites States Device Samsung Galaxy S9 Plus Operating System Android Pie   My Question or Issue NOTE: this report is for the Spotify Stations Application. When st...

Billy-J

Spotify Star

1992 Views

3 replies

0 likes

Spotify Stations
  • 1992 Views
  • 3 replies
  • 0 likes

Can't listen to my local music on Android

PlanPremiumCountryKuwaitDevicej320h galaxy j3 - Operating SystemAndroid 5.1.1 Lolipop My Question or IssueI want listen my local music on my android phone i used my LAPTOP to add new songs FROM LOCAL FILES and created new playlist but that's not work...

Newbie

Plan Premium Country Kuwait Device j320h galaxy j3 -  Operating System Android 5.1.1 Lolipop   My Question or Issue I want listen my local music on my android phone  i used ...

367 Views

0 replies

1 likes

  • 367 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify stops automatically on Galaxy S9

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy 9Operating SystemAndroid 9 My Question or IssueSpotify stops automatically when streaming to Bluetooth speaker / headphones. App is prevented from sleep and I've disabled notifications yet (what is ad...

Newbie

  Plan Premium Country Netherlands Device Samsung Galaxy 9 Operating System Android 9   My Question or Issue Spotify stops automatically when streaming to Bluetooth speaker / hea...

SilviuCristian

Visitor

1542 Views

2 replies

1 likes

bluetooth
playing
stops
  • 1542 Views
  • 2 replies
  • 1 likes

Your mixtape

PlanPremiumCountrySwitzerlandDeviceHuawei Mate 10 Pro "Your Mixtape" is not loading in spotify since a few months, i can click on them but it will load a very long time followed by a something went wrong screen. On my computer there is also a your mi...

Newbie

Plan Premium Country Switzerland Device Huawei Mate 10 Pro   "Your Mixtape" is not loading in spotify since a few months, i can click on them but it will load a very long time followed by...

338 Views

0 replies

0 likes

Your mixtape not loading
  • 338 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Xbox One app

Galaxy S8 Android version 9 Spotify Premium Just downloaded the Spotify stations app and am having issues with volume drop as soon as I skip a song. I have to close the app and re-open to have the volume come back to normal, but then it happens again...

Casual Listener

Galaxy S8 Android version 9 Spotify Premium    Just downloaded the Spotify stations app and am having issues with volume drop as soon as I skip a song. I have to close the app and re-open...

Peter

Spotify Legend

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded songs and updates

PlanPremiumCountryParaguayDeviceSamsung Galaxy S8Operating SystemAndroid Pie My Question or IssueAlways when update my Spotify, change the default storage, and all my songs are downloaded again.

Casual Listener

Plan Premium Country Paraguay Device Samsung Galaxy S8 Operating System Android Pie   My Question or Issue Always when update my Spotify, change the default storage, and all my songs a...

Peter

Spotify Legend

690 Views

3 replies

0 likes

Premium
Sd
storage
updates
  • 690 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error message on daily mix

PlanPremium CountryItaly DeviceHuawei Mate 10 pro Operating SystemAndroid 9.0 My Question or IssueFrom a year to this part my daily mixes do not work, there's always an error message. I tried uninstalling app but nothing has changed.

Visitor

  Plan Premium  Country Italy  Device Huawei Mate 10 pro  Operating System Android 9.0   My Question or Issue From a year to this part my daily mixes do not work, ...

Katerina

Spotify Legend

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Mobile library is not sync with desktop app

PlanPremiumCountryTurkeyDeviceXiaomi Mi a2Operating SystemAndroid One My Question or IssueWhen I like a Song from my mobile phone in discover weekly or release radar etc. I can see the song in my library on mobile but not in desktop app library. Is t...

Casual Listener

Plan Premium Country Turkey Device Xiaomi Mi a2 Operating System Android One   My Question or Issue When I like a Song from my mobile phone in discover weekly or release radar etc. I c...

pecador9

Casual Listener

2308 Views

2 replies

0 likes

liked songs
synchronize
Syncing devices
  • 2308 Views
  • 2 replies
  • 0 likes

Superuser Contribution Songs only play for 10 seconds

PlanPremium CountryAus DeviceGalaxy A8 (2018) Operating SystemOreo 8.0.0 My Question or Issue:At least once a day, my spotify decides to play less than 10 seconds of every song (haven't tried offline because I don't use offline mode). I have already ...

Newbie

Plan Premium   Country Aus   Device Galaxy A8 (2018)   Operating System Oreo 8.0.0   My Question or Issue: At least once a day, my spotify decides to play less than 1...

Peter

Spotify Legend

647 Views

1 replies

0 likes

  • 647 Views
  • 1 replies
  • 0 likes