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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35973 Views
  • 64 replies
  • 25 likes
  • 35973 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874105 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874105 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Desktop and Android app wont connect, and both have different Discover Weekly Playlists

PlanPremiumCountryCanadaDeviceSamsung Galaxy 8 and Desktop computerOperating SystemAndroid and Windows 10 My Question or IssueDesktop and Android app wont connect to each other, and both have different Discover Weekly Playlists. I logged in and out o...

  • Newbie
  •   Plan Premium Country Canada Device Samsung Galaxy 8 and Desktop computer Operating System Android and Windows 10   My Question or Issue Desktop and Android app wont connect to ...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Liked Songs last song cut off

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 7Operating SystemAndroid 8.0.0 My Question or IssueIn my Liked Songs when I have something in the search bar the last song gets cut off.

  • Regular
  • Plan Premium Country United States Device Samsung Galaxy 7 Operating System Android 8.0.0   My Question or Issue In my Liked Songs when I have something in the search bar the last...
  • 417 Views
  • 0 replies
  • 1 likes
  • 417 Views
  • 0 replies
  • 1 likes

General Music Library

PlanPremiumCountryUnited States DeviceGoogle PixelOperating SystemChrome OS My Question or IssueI just tried to access my general music library on the updated app and can't for the life of me find any of the songs I've saved. I can only see playlits ...

  • Newbie
  • Plan Premium Country United States  Device Google Pixel Operating System Chrome OS   My Question or Issue I just tried to access my general music library on the updated app and ca...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Music automatically starts when I open Spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello! As the title states, music automatically plays whenever I open Spotify even if I'm alr...

  • Music Fan
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello! ...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Bug music keep playing for a few seconds after closing the app

PlanPremiumCountry DeviceOnePlus 5tOperating SystemAndroid 9.0 pie My Question or IssueWhen i play music on spotify and close the app the spotify app keep playing the music and after a few seconds stops the music

  • Casual Listener
  •   Plan Premium Country   Device OnePlus 5t Operating System Android 9.0 pie   My Question or Issue When i play music on spotify and close the app the spotify app keep playin...
  • 383 Views
  • 0 replies
  • 0 likes
  • 383 Views
  • 0 replies
  • 0 likes

Playlist is playing songs not on the list

PlanFreeCountryIsraelDeviceone +6Operating SystemOxygenOS version 9.0.6 My Question or IssueI've created a playlist for my son with children songs. however once clicking on shuffle play the player plays totally unrelated content to the music in the l...

  • Casual Listener
  • Plan Free Country Israel Device one +6 Operating System OxygenOS version 9.0.6   My Question or Issue I've created a playlist for my son with children songs. however once clicking on s...
  • spirki
  • Gig Goer
  • 604 Views
  • 1 replies
  • 0 likes
  • 604 Views
  • 1 replies
  • 0 likes

No easy way to shuffle downloaded library

PlanFree/PremiumCountry DeviceSamsung a8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSince the new lay out changed earlier this year I have no way to see all my downloaded music in on place and no way to easily shuffle ...

  • Newbie
  • Plan Free/Premium Country   Device Samsung a8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Since the new lay out changed earlier this year ...
  • 290 Views
  • 0 replies
  • 1 likes
  • 290 Views
  • 0 replies
  • 1 likes

Solution for last update problems

Hi all, if you having pweird problems with Spotify lately (skipping songs, pause songs, playing playlists you havnt ask for etc.) go to Spotify.com and enter your account settings. click on the "sign out everywhere" button and everything should disap...

  • Gig Goer
  • Hi all,   if you having pweird problems with Spotify lately (skipping songs, pause songs, playing playlists you havnt ask for etc.) go to Spotify.com and enter your account settings. click on ...
  • 423 Views
  • 0 replies
  • 0 likes
  • 423 Views
  • 0 replies
  • 0 likes

Spotify android app is in Hebrew but my phone is in Russian

Plan:PremiumCountry:Israel Device:Xiaomi Mi A2Operating System:Android 9 My device is in Russian, but the application is shown in Hebrew. There is no way to change it to English.

  • Newbie
  • Plan: Premium Country: Israel   Device: Xiaomi Mi A2 Operating System: Android 9   My device is in Russian, but the application is shown in Hebrew. There is no way to change it to...
  • spirki
  • Gig Goer
  • 538 Views
  • 1 replies
  • 1 likes
  • 538 Views
  • 1 replies
  • 1 likes

Made for You mixes (Daily Mix etc) unchanged on phone for weeks

PlanFreeCountryAustraliaDeviceNokia 6Operating SystemAndroid Pie My Question or IssuePlease click if you have the same issue! I have troubleshooted this on Twitter and have been put in the "too hard" basket, told mine is an "isolated case" despite my...

  • Music Fan
  •   Plan Free Country Australia Device Nokia 6 Operating System Android Pie   My Question or Issue Please click if you have the same issue! I have troubleshooted this on Twitter an...
  • sharp-spark
  • Roadie
  • 349 Views
  • 1 replies
  • 2 likes
  • 349 Views
  • 1 replies
  • 2 likes

Atualização e problema no armazenamento SDCARD

PlanPremiumCountryBrasilDeviceMoto G4 PlayOperating SystemAndroid 7.1.1 My Question or Issue Acredito que aconteça sempre após uma atualização. O Spotify passa as músicas offline do SDCard para o armazenamento interno. Isso trava meu celular e tenho ...

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  • Newbie
  • Plan Premium Country Brasil Device Moto G4 Play Operating System Android 7.1.1   My Question or Issue   Acredito que aconteça sempre após uma atualização. O Spotify passa as músi...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

problems with Connect

PlanPremiumCountryIsraelDeviceXiaomi MI A1Operating SystemAndroid 10 My Question or IssueHi, my Spotify always connect to the web player as default and start playing. i always need to change the connection to my phone and i it really annoying. more t...

  • Gig Goer
  • Plan Premium Country Israel Device Xiaomi MI A1 Operating System Android 10   My Question or Issue Hi,   my Spotify always connect to the web player as default and start playing...
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Spotify just skips songs when i didnt ask for!

PlanPremiumCountryIsraelDeviceXiaomi MI a1 My Question or IssueHi, ive been having issues with Spotify lately which will cause me to cancel the premium account!!! why it keeps skipping songs in the middle?!?!?!?! didnt changed anything in my account ...

  • Gig Goer
  • Plan Premium Country Israel Device Xiaomi MI a1     My Question or Issue Hi,   ive been having issues with Spotify lately which will cause me to cancel the premium account!!...
  • 364 Views
  • 0 replies
  • 0 likes
  • 364 Views
  • 0 replies
  • 0 likes

Superuser Contribution Hey Cortana on Microsoft Launcher

My Question or IssueI use the Hey Cortana feature on Microsoft Launcher as my voice assistant on Android and it works with all my other smart devices fine accept Spotify. When I give it a command to play "Maroon 5" on Spotify for example it will open...

  • Casual Listener
  • My Question or Issue I use the Hey Cortana feature on Microsoft Launcher as my voice assistant on Android and it works with all my other smart devices fine accept Spotify. When I give it a command t...
  • davebelize
  • Casual Listener
  • 1358 Views
  • 4 replies
  • 0 likes
  • 1358 Views
  • 4 replies
  • 0 likes

My library is always shuffled!

PlanPremiumCountryCanadaDeviceSamsung Galaxy 9 My IssueHi there, recently it seems that songs in My Music (my saved music library) are always shuffled. When I unlock the shuffle button and make it grey, the order of the songs change, but it's not eve...

  • Newbie
  • Plan Premium Country Canada Device Samsung Galaxy 9   My Issue Hi there, recently it seems that songs in My Music (my saved music library) are always shuffled. When I unlock the shuffle ...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

All carefully saved songs replaced with whole albums

PlanPremiumCountryCanadaDeviceXiaomi phone and Asus laptopOperating SystemAndroid and Windows 10 My Question or IssueSince joining Spotify last year, I've been carefully going through whole artist discographies and downloading the songs I like to my ...

  • Newbie
  • Plan Premium Country Canada Device Xiaomi phone and Asus laptop Operating System Android and Windows 10   My Question or Issue Since joining Spotify last year, I've been carefully goin...
  • 278 Views
  • 0 replies
  • 4 likes
  • 278 Views
  • 0 replies
  • 4 likes

Can't find Spotify playlists after redesign

PlanPremiumCountryUnited StatesDeviceGalaxy S7 EdgeOperating SystemAndroid My Question or IssueSince the redesign I can no longer find the playlists created by Spotify that were previously in the area 'Made for you'. I listen to an eclectic amount of...

  • Newbie
  • Plan Premium Country United States Device Galaxy S7 Edge Operating System Android   My Question or Issue Since the redesign I can no longer find the playlists created by Spotify that w...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Android auto wont play spotify

Hi, Does spotify not work with android auto?, I have android auto in my Volvo xc60 and when i go to music spotify is not an option for playing music, I have tried reinstalling android auto but this makes no difference. I can have the music playing an...

  • Casual Listener
  • Hi, Does spotify not work with android auto?, I have android auto in my Volvo xc60 and when i go to music spotify is not an option for playing music, I have tried reinstalling android auto but this m...
  • mikeybikes
  • Casual Listener
  • 3115 Views
  • 3 replies
  • 0 likes
  • 3115 Views
  • 3 replies
  • 0 likes

Where did the All Songs option go? [Version: 8.5.8.567 Android]

PlanPremiumCountryNew ZealandDeviceOne Plus 6Operating SystemAndroid My Question or Issue I can no longer find the All Songs option on my spotify app since the latest update. This feature used to pull all songs across all Albums, Artists and Songs. H...

  • Casual Listener
  • Plan Premium Country New Zealand Device One Plus 6 Operating System Android   My Question or Issue   I can no longer find the All Songs option on my spotify app since the lates...
  • normangr7
  • Casual Listener
  • 604 Views
  • 2 replies
  • 2 likes
  • 604 Views
  • 2 replies
  • 2 likes

Cancelled my premium account because of the update

Yup. Don't even plan on using the free version either. PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Yup. Don't even plan on using the free version either.  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android&nbsp...
  • 381 Views
  • 0 replies
  • 6 likes
  • 381 Views
  • 0 replies
  • 6 likes