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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 934 Views
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  • 4 likes

Daily mixes not loading

PlanPremiumCountryUKDeviceGoogle Pixel 2 Operating SystemAndroid Pie My Question or IssueI keep getting "Sorry, something went wrong. Please give it another try" when I try to play any of the Daily Mixes.I have re-installed the app, restarted phone e...

  • Newbie
  • Plan Premium Country UK Device Google Pixel 2  Operating System Android Pie   My Question or Issue I keep getting "Sorry, something went wrong. Please give it another try" when I ...
  • 549 Views
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  • 549 Views
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I cant play any single music since i have factory reseted and reinstalled spotify

PlanFreeDeviceGalaxy s7 edgeOperating SystemLast ver of andriod My Question or Issue I have been using spotify just fine for past years but since last week after a reset factory and reinstallation of spotify , when i search for a single song ( not an...

  • Newbie
  • Plan Free Device Galaxy s7 edge Operating System Last ver of andriod   My Question or Issue   I have been using spotify just fine for past years but since last week after a reset f...
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  • 242 Views
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Superuser Contribution Autorun after end of playlist doesn't work anymore

PlanPremiumCountryFranceDeviceAndroidOperating SystemGoogle My Question or IssueIts been a month now since the the autoplay after the end of my playlists doesn't work anymore. I have looked in the settings and the option is correctly activated but fo...

  • Casual Listener
  • Plan Premium Country France Device Android Operating System Google   My Question or Issue Its been a month now since the the autoplay after the end of my playlists doesn't work anymore...
  • Peter
  • Spotify Legend
  • 1030 Views
  • 5 replies
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  • 1030 Views
  • 5 replies
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Shazam tracks not offering a Spotify playlist to add to

Free planAustraliaAndroid S8 and A50 For around the last 12 months when I Shazam a song with the intention of then adding it to a Spotify playlist via the Shazam app, approximately only 2 in 10 songs offers the 'Add To' option. All the other times I ...

  • Visitor
  •   Free plan Australia Android S8 and A50   For around the last 12 months when I Shazam a song with the intention of then adding it to a Spotify playlist via the Shazam app, &...
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  • 311 Views
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Spotify Android apps not working on car android player

Recently my spotify apps on my car android player stops working after the recent update. The apps fails to login and shows black screen and later on exit itself. My other family account using other equipment running just fine!. Please help. Thank you...

  • Visitor
  • Recently my spotify apps on my car android player stops working after the recent update. The apps fails to login and shows black screen and later on exit itself. My other family account using other e...
  • 286 Views
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  • 286 Views
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Waze not detecting spotify.

So i purchased a android headunit running android 5.1.1 in tablet mode. But i cannot seem to get both spotify and Waze working on it, and both work perfectly seperatly on my headunit.But the option for spotify in waze is missing, i found out its beca...

  • Casual Listener
  • So i purchased a android headunit running android 5.1.1 in tablet mode. But i cannot seem to get both spotify and Waze working on it, and both work perfectly seperatly on my headunit. But the option...
  • spazer
  • Visitor
  • 1487 Views
  • 2 replies
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  • 1487 Views
  • 2 replies
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Playlist radio is useless without dislike

is that a Joke?for what am i playing 7 dollars?i created new playlist added my favorite songs but with diffrenet genereand Walla the radio is useless.it contains 0 of the songs i want.and for the best part, the dislike button is gone. i guess i will ...

  • Casual Listener
  • is that a Joke? for what am i playing 7 dollars? i created new playlist added my favorite songs but with diffrenet genere and Walla the radio is useless. it contains 0 of the songs i want. a...
  • miketB
  • Casual Listener
  • 740 Views
  • 1 replies
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  • 740 Views
  • 1 replies
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Superuser Contribution Can't connect Shazam with Spotify

Hello! I use Spotify Premium and it worked just fine until just a couple of days ago when it disconnected and now it's only connected to Apple Music whitch I've never used before. Can it be because I'm in another country? I tried to Deinstall it but ...

  • Visitor
  • Hello!    I use Spotify Premium and it worked just fine until just a couple of days ago when it disconnected and now it's only connected to Apple Music whitch I've never used before. Can ...
  • Toinouy
  • Visitor
  • 2848 Views
  • 2 replies
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  • 2848 Views
  • 2 replies
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Nummers kwijt

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
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  • Verloren nummers
  • 372 Views
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Playlists playing on random and I don't want to.

I want to listen to some of my playlists in the order they're in, but it automatically randomized after the first song. Any ideas on how to stop this?Premium account CountryUSADeviceGalaxy 9

  • Casual Listener
  • I want to listen to some of my playlists in the order they're in, but it automatically randomized after the first song. Any ideas on how to stop this? Premium account  Country USA Device Ga...
  • 1_d28ex-u0fqr
  • Regular
  • 324 Views
  • 1 replies
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  • 324 Views
  • 1 replies
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Playlists not syncing

PlanFreeCountryUSADeviceSamsung Galaxy S9Operating SystemAndroid Oreo (8.0.0) My Question or IssueHello! So I got a new phone last night, and found that my playlists on spotify are no longer there, as well as my likes, etc. I have spotify on my lapto...

  • Casual Listener
  • Plan Free Country USA Device Samsung Galaxy S9 Operating System Android Oreo (8.0.0)   My Question or Issue Hello! So I got a new phone last night, and found that my playlists on ...
  • kaitlyn0916
  • Casual Listener
  • 523 Views
  • 2 replies
  • 0 likes
  • 523 Views
  • 2 replies
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Custom sort order in my playlist.

PlanremiumCountrySwedenDeviceSamsung Galaxy Note 8Operating SystemAndroid Oreo My Question or IssuePretty please, with sugar on top, fix the custom sort order in playlists on Android!! How hard can it be?People have askt for it for years now. And Yes...

  • Casual Listener
  • Plan remium Country Sweden Device Samsung Galaxy Note 8 Operating System Android Oreo   My Question or Issue Pretty please, with sugar on top, fix the custom sort order in playlis...
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  • Casual Listener
  • 885 Views
  • 1 replies
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  • 1 replies
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Loudness normalisation on previews

PlanFreeCountryUnited KingdomDeviceSamsung Galaxy Note IIIOperating SystemAndroid 5.0 My Question or IssueWhy is there no loudness normalisation when previewing a track. I also noticed there is no loudness normalisation at all on the web version of S...

  • Newbie
  • Plan Free Country United Kingdom Device Samsung Galaxy Note III Operating System Android 5.0   My Question or Issue Why is there no loudness normalisation when previewing a track. I al...
  • 370 Views
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  • Android
    Desktop
    loudness normalisation
  • 370 Views
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Play all artists songs in historical order

PlanPremiumCountryCZ DeviceRedmi 5Operating SystemAndroid Nougat My Question or IssueAfter searching internet for solve of this issue I still have no idea how to do it. I SIMPLY want to add ALL artist songs to queue in historical order on Android.Whe...

  • Visitor
  • Plan Premium Country CZ   Device Redmi 5 Operating System Android Nougat   My Question or Issue After searching internet for solve of this issue I still have no idea how to ...
  • 279 Views
  • 0 replies
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  • 279 Views
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Spotfy fazendo dowload de todas as músicas quando conectado a rede Wi-fi

PlanPremiumCountryBrasil DeviceSamsung Galaxy A50 Operating SystemAndroid Pie My Question or IssueEu troquei de celular há aproximadamente 2 semanas. Desde então tenho tido problema com as músicas baixadas para ouvir offline. Toda vez que conecto em ...

  • Casual Listener
  • Plan Premium Country Brasil   Device Samsung Galaxy A50   Operating System Android Pie   My Question or Issue Eu troquei de celular há aproximadamente 2 semanas. Desde entã...
  • Bittencourt
  • Spotify Star
  • 699 Views
  • 3 replies
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  • 3 replies
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Specific local files song not playing on phone

PlanPremiumCountryGermanyDeviceSamsung Galaxy A5 / ComputerOperating SystemAndroid 8.0.0 / Windows 10 My Question or IssueI created a playlist of different songs from Spotify itself and Locals Files of my Computer, while most of them work perfectly f...

  • Visitor
  • Plan Premium Country Germany Device Samsung Galaxy A5 / Computer Operating System Android 8.0.0 / Windows 10   My Question or Issue I created a playlist of different songs from Spotify...
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Home tab not working

FreeU.S.Samsung Galaxy S4System and app both up to date So I've had this app for about a week now and so far it's been working great. A few hours ago when I opened the app I noticed that my home tab was completely blank save for the settings wheel in...

  • Casual Listener
  • Free U.S. Samsung Galaxy S4 System and app both up to date   So I've had this app for about a week now and so far it's been working great. A few hours ago when I opened the app I noticed th...
  • ZeroCelsius
  • Casual Listener
  • 2037 Views
  • 8 replies
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  • 8 replies
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Solved!! The Android button to display the current queue no longer works.

DeviceSamsung J7 PlanPremium Operating SystemAndroid Oreo My Question or IssueThe button on the Android app for displaying the current queue doesn't work any longer. This just started a day or two ago.

  • Music Fan
  • Device Samsung J7   Plan Premium   Operating System Android Oreo   My Question or Issue The button on the Android app for displaying the current queue doesn't work any l...
  • MartinStoichkov
  • Community Legend
  • 1164 Views
  • 3 replies
  • 0 likes
  • 1164 Views
  • 3 replies
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Return to Playing Song on Album or Artist Page

PlanPremiumCountryU.S.Device(Google Pixel 3 XL)Operating System(Android Pie) My Question or IssueWhen I am playing a song, I go to the now playing page (the album art page that can be pulled up by pushing the bottom of the page). If I go back to the ...

  • Casual Listener
  • Plan Premium Country U.S. Device (Google Pixel 3 XL) Operating System (Android Pie)   My Question or Issue When I am playing a song, I go to the now playing page (the album art page th...
  • 254 Views
  • 0 replies
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  • 254 Views
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Selecting song from web player while playing on Android device plays wrong track

BUG: Selecting a song on the webplayer to play on phone plays the wrong songHow to reproduce:Have spotify open on you phone and in a webplayer.Have the playback device set to your phone.Go to a playlist that has unplayable songs. For example the play...

  • Visitor
  • BUG: Selecting a song on the webplayer to play on phone plays the wrong song How to reproduce: Have spotify open on you phone and in a webplayer. Have the playback device set to your phone. Go to...
  • 213 Views
  • 0 replies
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  • 213 Views
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