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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 851960 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 851960 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 17627 Views
  • 3 replies
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  • 17627 Views
  • 3 replies
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Android keeps killing Spotify

PlanPremiumCountry GBDeviceBlackview S8Operating SystemAndroid 7.0 Hello everyone!The last few months everytime i use Spotify and my screen goes black the app is stoping after a few seconds.I tried to uninstall and reinstall the app without result.I ...

  • Newbie
  • Plan Premium Country  GB Device Blackview S8 Operating System Android 7.0    Hello everyone! The last few months everytime i use Spotify and my screen goes black the app is s...
  • 327 Views
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  • 1 likes
  • 327 Views
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  • 1 likes

Solved!! Android-Can't search a playlist after recent update

PlanPremiumCountry United StatesDeviceSamsung Galaxy J3 EmergeOperating SystemAndroid My Question or Issue Hi there,So I noticed that Spotify on my Samsung Galaxy J3 updated yesterday. Today I went to look up a song in my personal playlist so I didn'...

  • Music Fan
  • Plan Premium Country  United States Device Samsung Galaxy J3 Emerge Operating System Android   My Question or Issue  Hi there, So I noticed that Spotify on my Samsung Galaxy...
  • Rizefall
  • Regular
  • 11458 Views
  • 13 replies
  • 5 likes
  • 11458 Views
  • 13 replies
  • 5 likes

Losing music bass after change the volume

PlanPremiumCountry BrazilDeviceSamsung Galaxy S9Operating SystemAndroid Oreo 8.0.0Samsung experience 9.0Spotify 8.4.90.722 My Question or IssueEverytime that I will change the volume, after that the bass go away, this problem is just happening with s...

  • Newbie
  • Plan Premium Country  Brazil Device Samsung Galaxy S9 Operating System Android Oreo 8.0.0 Samsung experience 9.0 Spotify 8.4.90.722   My Question or Issue Everytime that I ...
  • 130 Views
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  • 130 Views
  • 0 replies
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How do disable the "You are listening on..." popups?

PlanPremiumCountryUK DeviceLenovo & Samsung (issue not specific to brand)Operating SystemAndroid and W10 My Question or IssueHow can I disable the very annoying popups that appears after changing the device? (Spotify Connect). For example, I have a T...

  • Newbie
  • Plan Premium Country UK  Device Lenovo & Samsung (issue not specific to brand) Operating System Android and W10   My Question or Issue How can I disable the very annoyi...
  • 450 Views
  • 0 replies
  • 5 likes
  • 450 Views
  • 0 replies
  • 5 likes

Displays not updating

PlanFree/PremiumCountry USADeviceGoogle Nexus 7 (2013)Operating SystemAndroid 6.01 My Question or Issue For the last several versions of Spotify (and the current one) the various displays do not update. The Album Art display fails to update when it s...

  • Gig Goer
  • Plan Free/Premium Country  USA Device Google Nexus 7 (2013) Operating System Android 6.01   My Question or Issue  For the last several versions of Spotify (and the current on...
  • 104 Views
  • 0 replies
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  • 104 Views
  • 0 replies
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Dont play this artist

PlanPremiumCountry: EstoniaDeviceLG G2Operating SystemAndroid I know it's available on the iOS phone but its coming to Android and PC?

  • Regular
  • Plan Premium Country: Estonia Device LG G2 Operating System Android   I know it's available on the iOS phone  but its coming to Android and PC?  
  • dinomight
  • Spotify Star
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes

[Premium] Radio/Stations Thumbs Up/Down Button

PlanPremiumCountry USADeviceSamsung Galaxy 8 My Question or Issue Hi - I see in the "Discover" section of Spotify where the Heart and Block buttons are. There *were* at some point thumb buttons in the Radio/Station section to personalize a station. S...

  • Newbie
  • Plan Premium Country  USA Device Samsung Galaxy 8   My Question or Issue  Hi -   I see in the "Discover" section of Spotify where the Heart and Block buttons are. There ...
  • dinomight
  • Spotify Star
  • 332 Views
  • 1 replies
  • 1 likes
  • 332 Views
  • 1 replies
  • 1 likes

EXO autoload

PlanPremiumCountry USADevicepixel 3 xlOperating Systemandroid My Question or IssueHas anyone ran into an issue where the Artist EXO would autoload onto spotify? It happens almost every time I leave my phone alone for any given time. I've reset my pho...

  • Casual Listener
  •   Plan Premium Country  USA Device pixel 3 xl Operating System android   My Question or Issue Has anyone ran into an issue where the Artist EXO would autoload onto spotify? ...
  • 2haT
  • Casual Listener
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

App don't loading after factory reset of my smartphone

PlanPremiumCountry BelgiumDeviceLG G4Operating SystemAndroid 6.0 My Question or Issue Hello, after factory reset of my LG G4, i have reinstalled my apps with Play Store; with some other apps but not all, i have a problem of slowness; but with spotify...

  • Newbie
  • Plan Premium Country  Belgium Device LG G4 Operating System Android 6.0   My Question or Issue  Hello, after factory reset of my LG G4, i have reinstalled my apps with Play S...
  • 126 Views
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  • 126 Views
  • 0 replies
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New phone won't sync local files from pc

PlanPremiumCountry DeviceSamsung Galaxy Note9Operating SystemAndroid 8.1.0 My Question or Issue Since a couple of days I have my new phone and I've been trying to sync it to my computer so that I can play all my local files on mobile, however, nothin...

  • Newbie
  • Plan Premium Country   Device Samsung Galaxy Note9 Operating System Android 8.1.0   My Question or Issue  Since a couple of days I have my new phone and I've been trying to s...
  • 308 Views
  • 0 replies
  • 0 likes
  • Android 8.1.0
    local files not syncing
    Samsung Galaxy Note 9
  • 308 Views
  • 0 replies
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[Android Wear] Offline mode for gym sports etc?

PlanPremium/ Premium FamilyCountryDenmarkDeviceSamsung Note 9 with Fossil Q Explorist (gen3 w. Android Wear 2.0) Operating SystemAndroid 8.1 My Question or IssueDownload music for offline mode, while I'm out running or in the gym. Has this become pos...

  • Casual Listener
  • Plan Premium/ Premium Family Country Denmark Device Samsung Note 9 with Fossil Q Explorist (gen3 w. Android Wear 2.0)  Operating System Android 8.1    My Question or Issu...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
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Login problems with android Spotify app

PlanPremiumCountryuk Device Htc one M8Operating System Android 6.0 Marshmallow My Question or Issue My phone crashed whilst Spotify was in offline mode, i now cannot login back in. it is telling me i need to be online to log back in but i cannot go o...

  • Casual Listener
  • Plan Premium Country uk  Device Htc one M8 Operating System Android 6.0 Marshmallow   My Question or Issue  My phone crashed whilst Spotify was in offline mode, i now cannot lo...
  • dinomight
  • Spotify Star
  • 419 Views
  • 5 replies
  • 0 likes
  • 419 Views
  • 5 replies
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Impossible to read a playlist when I'm offline

PlanPremiumCountryFrance DeviceXiaomi redmi note 5 Operating SystemAndroid 8.1.0 My Question or Issue Hello Spotify Community, Im ussing spotify premium since more than one year and I always experienced this problem.When I download a song by adding i...

  • Newbie
  • Plan Premium Country France   Device Xiaomi redmi note 5   Operating System Android 8.1.0   My Question or Issue   Hello Spotify Community,   Im ussing spotify...
  • 119 Views
  • 0 replies
  • 0 likes
  • Playlist
  • 119 Views
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Superuser Contribution Folders on Android

PlanFreeCountry United States & United KingdomDeviceSony Xperia Z1Operating SystemAndroid 5.1.1 My Question or Issue On desktop I have a whole folder structure for my library. In the past I am certain this structure was available on mobile as well bu...

  • Roadie
  • Plan Free Country  United States & United Kingdom Device Sony Xperia Z1 Operating System Android 5.1.1   My Question or Issue  On desktop I have a whole folder structure ...
  • edga
  • Roadie
  • 1835 Views
  • 6 replies
  • 0 likes
  • 1835 Views
  • 6 replies
  • 0 likes

Cannot load friend's profiles

Whenever I search friendsf names, I can see their profile picture, but when I click to go to their page in the app, I just get stuck at loading. This is on a Pixel 2. The glitch has been there for several days. I've rebooted my phone, cleared the app...

  • Casual Listener
  • Whenever I search friendsf names, I can see their profile picture, but when I click to go to their page in the app, I just get stuck at loading. This is on a Pixel 2. The glitch has been there for se...
  • 150 Views
  • 0 replies
  • 1 likes
  • 150 Views
  • 0 replies
  • 1 likes

Videos Crash Spotify for PC

PlanPremiumCountryUSA DevicePCOperating SystemWindows 7 My Question or Issue Whenever I play a Spotify playlist with videos, if I skip the video the song will continue playing. The next song will keep playing too, so I have multiple songs playing at ...

  • Casual Listener
  • Plan Premium Country USA  Device PC Operating System Windows 7   My Question or Issue  Whenever I play a Spotify playlist with videos, if I skip the video the song will conti...
  • 92 Views
  • 0 replies
  • 0 likes
  • 92 Views
  • 0 replies
  • 0 likes

Downloaded albums randomly disappear

PlanPremiumCountry Czech RepublicDeviceHonor 10Operating SystemAndroid 9 My Question or Issue The last couple of weeks I have a problem with Offline albums. I downloaded all my albums. But after some time (usually less than 3 days) the albums look li...

  • Newbie
  • Plan Premium Country  Czech Republic Device Honor 10 Operating System Android 9   My Question or Issue   The last couple of weeks I have a problem with Offline albums. I dow...
  • 336 Views
  • 0 replies
  • 0 likes
  • 336 Views
  • 0 replies
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Polish translation

Hi!Settings> device memory used >Free space is transladed as "Gratis" should be "Dostępna pamięć".Cheers.

  • Newbie
  •   Hi! Settings> device memory used > Free space is transladed as "Gratis" should be "Dostępna pamięć". Cheers.    
  • 78 Views
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  • 78 Views
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Superuser Contribution problem with radio stations

Hello,i have a problem with radio stations and library...i follow a radio station and my choise dows not goes to radio bouquet but on list bouquet...I cant transfer it on radio library..plz fix it !!!

  • Visitor
  •   Hello, i have a problem with radio stations and library...i follow a radio station and my choise dows not goes to radio bouquet but on list bouquet...I cant transfer it on radio library..plz...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

I can't open the android app, error message "spotify stopped working"

PlanPremiumCountry BrazilDeviceSamsung Galaxy S8Operating SystemAndroid 8 My Question or IssueEverytime I try to open the Spotify app in my android device, the application stops itself and it won't open, It was happening since last week, but most of ...

  • Casual Listener
  •   Plan Premium Country  Brazil Device Samsung Galaxy S8 Operating System Android 8   My Question or Issue Everytime I try to open the Spotify app in my android device, ...
  • songassistant
  • Composer
  • 1216 Views
  • 7 replies
  • 0 likes
  • 1216 Views
  • 7 replies
  • 0 likes