Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueBefore the new update, on my phone I could easily switch to offline mode by just clicking off...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Before ...
Spotify Star
3087 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I ask for a particular song I get "choosing a song is only available to Premium Subscrib...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When I ...
260 Views
0 replies
0 likes
Plan: premiumFree/PremiumCountry: US Device: Pixel 2 XL(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System: Android(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Just wrote detailed description and lost it, so, briefly: ...
Plan: premium Free/Premium Country: US Device: Pixel 2 XL (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System: Android (iOS 10, Android&...
Gig Goer
579 Views
1 replies
4 likes
Really irritating that if an artist has a song on a various artists album, the track does not show on the Artist page. Even if I save the track, it does not show on my artist page for the band. Same with collaborations. On the Spotify band page it do...
Really irritating that if an artist has a song on a various artists album, the track does not show on the Artist page. Even if I save the track, it does not show on my artist page for the band. ...
413 Views
0 replies
0 likes
CountrySweden Device(Mobil: Samsung s10 Watch: samsung gear s2 Operating SystemMobile: G973FXXU1ASE7Watch: R732XXU2FRC1 My Question or IssueI can't find the spotify app for my watch in the samsung store.
Country Sweden Device (Mobil: Samsung s10 Watch: samsung gear s2 Operating System Mobile: G973FXXU1ASE7 Watch: R732XXU2FRC1 My Question or Issue ...
Spotify Legend
813 Views
4 replies
0 likes
PlanPremiumCountryUSADevice(Samsung Galaxy Note 9)Operating System(Android Oreo) My Question or IssueSo I started a Spotify account and it wouldn't allow me to link with my facebook, apparently I had an older account already linked so I renewed that ...
Plan Premium Country USA Device (Samsung Galaxy Note 9) Operating System (Android Oreo) My Question or Issue So I started a Spotify account and it wouldn't allow me to link with...
Casual Listener
6734 Views
2 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy J5Operating SystemAndroid 7.1.1 My Question or IssueBasically what the title says. Right now I have a total of 321 songs marked to be downloaded, however they're not downloading at all. I get the download...
Plan Premium Country Germany Device Samsung Galaxy J5 Operating System Android 7.1.1 My Question or Issue Basically what the title says. Right now I have a total of 321 songs marked ...
Casual Listener
9439 Views
3 replies
0 likes
My phone doesn't have an equalizer built in and the treble is sometimes too high thats why I was browsing equalizer apps but didn't know which one would work the best or is great in general, I don't have root so if you guys have a good equalizer to r...
My phone doesn't have an equalizer built in and the treble is sometimes too high thats why I was browsing equalizer apps but didn't know which one would work the best or is great in general, I don't ...
Spotify Legend
1858 Views
1 replies
0 likes
My account was hacked. Several albums, playlists, etc were added. I signed out of all accounts and changed my password. I have to clear out the recently played individually from the desktop, but it didn't update on my android mobile app and I can't r...
My account was hacked. Several albums, playlists, etc were added. I signed out of all accounts and changed my password. I have to clear out the recently played individually from the desktop, but it d...
Spotify Legend
907 Views
2 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy J7 (although this also happens on my Windows Desktop)Operating SystemAndroid My Question or IssueIt hasn't updated in months. When I signed up initially I barely listened to anyhting on Spotify so there i...
Plan Premium Country Germany Device Samsung Galaxy J7 (although this also happens on my Windows Desktop) Operating System Android My Question or Issue It hasn't updated in months. Wh...
364 Views
0 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo,My problem is that I have a Samsung A -50 Galaxy and when I pair my spotify on my Android to my 2018 Camry Toyota Entune App it wil...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, My problem is that I have a Samsung A -50 Galaxy and w...
949 Views
0 replies
0 likes
Hi AllInttermittenly lost ability to search on mobile and now I have recently lost access to all playlists and search functionality on the mobile app. I have reinstalled, switched between airplane mode, reregistered device, switched between offline t...
Hi All Inttermittenly lost ability to search on mobile and now I have recently lost access to all playlists and search functionality on the mobile app. I have reinstalled, switched between airplane ...
325 Views
0 replies
0 likes
Workaround below. Sharing whole story for feedback to spotify. Has a problem with Spotify filling up my internal storage. It has previously used the SDcard no problem. Card hasn't changed. Other apps can still use it. In settings there are 2 storage ...
Workaround below. Sharing whole story for feedback to spotify. Has a problem with Spotify filling up my internal storage. It has previously used the SDcard no problem. Card hasn't chan...
Not applicable
5940 Views
1 replies
1 likes
PlanFreeCountryUk Android My Question or IssueTracks are no longer listed under each album. So I cannot preview album tracks or add individual tracks from albums to my playlist. I can only shuffle play the whole album, which is not how I use spotify....
Plan Free Country Uk Android My Question or Issue Tracks are no longer listed under each album. So I cannot preview album tracks or add individual tracks from albums to my playl...
336 Views
0 replies
0 likes
PlanPremiumCountryNetherlandsDeviceOneplus 6Operating SystemAndroid 9.0 (Pie)My Question or IssueMy phone is a Oneplus 6. As I said already when I pause the music either using the in-app controls or the controls on the Spotify control bar in my notif...
Plan Premium Country Netherlands Device Oneplus 6 Operating System Android 9.0 (Pie) My Question or Issue My phone is a Oneplus 6. As I said already when I pause the music either using the i...
Casual Listener
1294 Views
2 replies
0 likes
PlanPremiumCountryIsrealDeviceSamsung Galaxy S9+ My Question or IssueI have a problem that every time that I close my screen(on my phone) after a few seconds the music stops and I have to open my phone and press on play again, also there is not a mus...
Plan Premium Country Isreal Device Samsung Galaxy S9+ My Question or Issue I have a problem that every time that I close my screen(on my phone) after a few seconds the ...
Community Legend
859 Views
1 replies
0 likes
Plan:PremiumCountry:ItalyDevice:Nokia 6.1Android 9So I added some local files to a playlist. When listening to them via the spotify windows app via my computer the corresponding image that I attacted to the song is viewable.When I listen to the same ...
Plan:Premium Country:Italy Device:Nokia 6.1 Android 9 So I added some local files to a playlist. When listening to them via the spotify windows app via my computer the corresponding image that I ...
371 Views
0 replies
0 likes
Hi, Does spotify not work with android auto?, I have android auto in my Volvo xc60 and when i go to music spotify is not an option for playing music, I have tried reinstalling android auto but this makes no difference. I can have the music playing an...
Hi, Does spotify not work with android auto?, I have android auto in my Volvo xc60 and when i go to music spotify is not an option for playing music, I have tried reinstalling android auto but this m...
Casual Listener
3384 Views
3 replies
0 likes
Plan:Premium Country: Uk Device:Samsung s6 Operating SystemAndriod My Question or IssueI have a folder with about 80 playlists. I have the ordered in a specific way. When I play a playlist it gets moved to the very top. There is no way to turn off th...
Plan: Premium Country: Uk Device: Samsung s6 Operating System Andriod My Question or Issue I have a folder with about 80 playlists. I have the ordered in a s...
329 Views
0 replies
0 likes
PlanPremiumFRANCE DeviceSamsung Galaxy S10+Operating SystemAndroid My Question or Issue Depuis un moment j'essaye de télécharger la musique pour pouvoir les écouter en hors connexion mais ça reste bloquer sur synchronosation. Je n'ai même pas accès à...
Plan Premium FRANCE Device Samsung Galaxy S10+ Operating System Android My Question or Issue Depuis un moment j'essaye de télécharger la musique pour pouvoir l...
372 Views
0 replies
0 likes
