Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Lucien_
  • Visitor
  • 14518 Views
  • 54 replies
  • 17 likes
  • 14518 Views
  • 54 replies
  • 17 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 864448 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 864448 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 23284 Views
  • 3 replies
  • 0 likes
  • 23284 Views
  • 3 replies
  • 0 likes

music stops playing when i lock the screen

When i lock the screen on my s10 device music stops playing after a couple seconds.But it doesnt shows the music is stopped when i open the screen and keeps playing. I tried rebooting but it didnt help. can anybody help with my issue ?

  • Newbie
  • When i lock the screen on my s10 device music stops playing after a couple seconds. But it doesnt shows the music is stopped when i  open the screen and keeps playing.  I tried rebooting ...
  • 306 Views
  • 0 replies
  • 0 likes
  • 306 Views
  • 0 replies
  • 0 likes

Data connection and offline download

PlanPremiumCountryItalyDeviceHuawei P9 liteOperatingAndroidMy Question or IssueHi, just an info: when i've downloaded my songs to be played offline and at the same time i'm using data connection to listen these offline songs, i'm still consuming data...

  • Regular
  • Plan Premium Country Italy Device Huawei P9 lite Operating Android My Question or Issue Hi, just an info: when i've downloaded my songs to be played offline and at the same time i'm using da...
  • 486 Views
  • 0 replies
  • 0 likes
  • 486 Views
  • 0 replies
  • 0 likes

Playlist will only refresh online

Hi theresorry if you discussed this before but i didnt find anything on it. i have been using spotify since 3-4 years now but since 1 month i have an odd problem. so lets say i got 5 playlists, all downloaded offline:playlist 1: 114 songsplaylist 2: ...

  • Casual Listener
  • Hi there sorry if you discussed this before but i didnt find anything on it. i have been using spotify since 3-4 years now but since 1 month i have an odd problem. so lets say i got 5 playlists, all...
  • gimble61
  • Casual Listener
  • 482 Views
  • 1 replies
  • 0 likes
  • 482 Views
  • 1 replies
  • 0 likes

Can't find the equalizer

PlanPremiumCountryItalyDevice(Huawei Mate10 light)Operating System(Android) My Question or IssueI have app version 8.5.1.734 on my device and I can't find the equalizer under Settings -> Music Quality.Why? Is it elsewhere in my version?

  • Casual Listener
  • Plan Premium Country Italy Device (Huawei Mate10 light) Operating System (Android)   My Question or Issue I have app version 8.5.1.734 on my device and I can't find the equalizer under...
  • 360 Views
  • 0 replies
  • 0 likes
  • 360 Views
  • 0 replies
  • 0 likes

Samsung s10 Issues?

PlanPremiumCountryUKDeviceSamsung s10+Operating SystemAndroid P My Question or IssueIs there a Know Issue with the new S10 Devices? I *SEEM* to have two relating to Spotify (1 for definite) 1: Once the app is Opened, it stays awake and drains battery...

  • Regular
  • Plan Premium Country UK Device Samsung s10+ Operating System Android P   My Question or Issue Is there a Know Issue with the new S10 Devices? I *SEEM* to have two relating to Spotify (...
  • KARISTO
  • Casual Listener
  • 6145 Views
  • 25 replies
  • 3 likes
  • 6145 Views
  • 25 replies
  • 3 likes

My app doesn't have a 'Song' menu

PlanPremiumCountryNew ZealandDeviceSamsung Galaxy A5 Operating SystemAndroid My Question or IssueDownloaded Spotify this morning and was transfering all my music etc. over from my old music apps, when I realised that my app doesn't have a menu where ...

  • Newbie
  • Plan Premium Country New Zealand Device Samsung Galaxy A5  Operating System Android   My Question or Issue Downloaded Spotify this morning and was transfering all my music etc. ov...
  • Deadjim
  • Roadie
  • 371 Views
  • 1 replies
  • 1 likes
  • 371 Views
  • 1 replies
  • 1 likes

Songs downloading again every restart at internal.

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy A6Operating SystemAndroid Pie My Question or IssueAfter every restart, I think because of my SD card, Spotify has to download every song again, and I have to switch the storage option to SD card again...

  • Roadie
  • Plan Premium Country Philippines Device Samsung Galaxy A6 Operating System Android Pie   My Question or Issue After every restart, I think because of my SD card, Spotify has to downloa...
  • 239 Views
  • 0 replies
  • 1 likes
  • 239 Views
  • 0 replies
  • 1 likes

Solved!! I can skip on another phone, but not on my new one.

PlanFreeCountrySaudi ArabiaDeviceSamsung J7 Prime (old), Huawei P30 Pro (new) Operating System(Android 7.0 and 9.0) My Question or IssueHello! I just wanted to ask how the skipping works, just wondering why I can skip songs on my old phone without Sp...

  • Casual Listener
  •   Plan Free Country Saudi Arabia Device Samsung J7 Prime (old), Huawei P30 Pro (new)  Operating System (Android 7.0 and 9.0)   My Question or Issue Hello! I just wanted to a...
  • leviE
  • Composer
  • 630 Views
  • 3 replies
  • 0 likes
  • 630 Views
  • 3 replies
  • 0 likes

New update to My Library has ruined Spotify

PlanPremiumCountryAustraliaDeviceSamsung Galaxy 8, PCOperating SystemAndroid Oreo, Windows 10 My issue is with the new Spotify update. I have close to the maximum amount of songs on a single device (about 3,200), all of them carefully sourced & selec...

  • Regular
  • Plan Premium Country Australia Device Samsung Galaxy 8, PC Operating System Android Oreo, Windows 10   My issue is with the new Spotify update. I have close to the maximum amount o...
  • meluco
  • Casual Listener
  • 1350 Views
  • 6 replies
  • 11 likes
  • 1350 Views
  • 6 replies
  • 11 likes

Music stopping/app closing

PlanPremiumCountryArgentinaDeviceLG Q6 Operating SystemAndroid Nougat 7.1.1 La aplicación deja de reproducir o directamente se cierra de la barra de tareas al abrir un gif de un estado de WhatsApp, lo cual me parece raro porque los archivos gif no ti...

  • Newbie
  • Plan Premium Country Argentina Device LG Q6  Operating System Android Nougat 7.1.1   La aplicación deja de reproducir o directamente se cierra de la barra de tareas al abrir un gif...
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

Local files for my android not working

PlanPremiumCountrySwedenDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI have a problem connecting my local files from my Windows computer to my Samsung galaxy 9. I create a folder and add it to my library and then check the box so...

  • Newbie
  • Plan Premium Country Sweden Device Samsung Galaxy 9 Operating System Android   My Question or Issue I have a problem connecting my local files from my Windows computer to my Samsung ga...
  • 324 Views
  • 0 replies
  • 0 likes
  • 324 Views
  • 0 replies
  • 0 likes

Still Geoblocked (Réunion Island)

Hello, here is a few informations PlanFree (plan to premium soon)CountryFrance (Réunion island precisely)DeviceSamsung galaxy J2/S6Operating SystemAndroid GO 8.1 My Question or IssueYour services on Android aka Google play are still unavaible for Reu...

  • Casual Listener
  • Hello, here is a few informations   Plan Free (plan to premium soon) Country France (Réunion island precisely) Device Samsung galaxy J2/S6 Operating System Android GO 8.1   My Qu...
  • 962 Views
  • 0 replies
  • 0 likes
  • 962 Views
  • 0 replies
  • 0 likes

Spotify closing itself

Whenever I'm listening to spotify while using Instagram, I tap to play sound on a video and Spotify pauses music, however it will also usually close the app and restart the song I was listening to. PlanFreeCountryUSADeviceLG Stylo 4Operating SystemAn...

  • Newbie
  • Whenever I'm listening to spotify while using Instagram, I tap to play sound on a video and Spotify pauses music, however it will also usually close the app and restart the song I was listening to.&n...
  • 429 Views
  • 0 replies
  • 0 likes
  • 429 Views
  • 0 replies
  • 0 likes

After every reboot a new login request

I am using the Android app of Spotify and experience some bug when rebooting my phone. Each time I have to reenter my login credentials. I have found the solution with entering the offline mode which did fix the problem for some people. I do not have...

  • Visitor
  • I am using the Android app of Spotify and experience some bug when rebooting my phone. Each time I have to reenter my login credentials. I have found the solution with entering the offline mode which...
  • user-removed
  • Not applicable
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Playlist skips to the beginning

I have an annoying issue with one of my playlists. No matter where I am within the playlist, it skips to the start of it after having just played one, maybe two songs further down in my playlist.This happens both on my Android phone and on my Windows...

  • Newbie
  • I have an annoying issue with one of my playlists. No matter where I am within the playlist, it skips to the start of it after having just played one, maybe two songs further down in my playlist. Th...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Solved!! Song I've never listened to is the only song that plays and can't be paused

PlanPremiumCountryIrelandDeviceSamsung Galaxy 9+My Question or IssueFirst Man by DSmash is the only song that plays. I'll play something else and after a second it's gone - whole queue is wiped - and only that song plays. Tried skipping, moving to th...

  • Casual Listener
  • Plan Premium Country Ireland Device Samsung Galaxy 9+ My Question or Issue First Man by DSmash is the only song that plays. I'll play something else and after a second it's gone - whole queue ...
  • Chandaler
  • Newbie
  • 902 Views
  • 6 replies
  • 1 likes
  • 902 Views
  • 6 replies
  • 1 likes

Volume on spotify

Not sure where to post this but I was having issues with volume on Android and turning off normalisation wasn't a help. However, changing Region on the actual phone to India instead of Uk fixed it. Turns out the EU implement volume restrictions, chan...

  • Newbie
  • Not sure where to post this but I was having issues with volume on Android and turning off normalisation wasn't a help. However, changing Region on the actual phone to India instead of Uk fixed it. T...
  • 302 Views
  • 0 replies
  • 0 likes
  • volume
  • 302 Views
  • 0 replies
  • 0 likes

Snapchat "Play on Spotify" button does not work

PlanPremiumCountryU.s.DevicePixel 2Operating SystemAndroid 9 My Question or IssueWhen you send a Spotify link to someone on Snapchat when they click the "Play On Spotify" button it does nothing no matter how many times you click the button! It's supp...

  • Newbie
  • Plan Premium Country U.s. Device Pixel 2 Operating System Android 9   My Question or Issue When you send a Spotify link to someone on Snapchat when they click the "Play On Spotify" but...
  • 1251 Views
  • 0 replies
  • 3 likes
  • 1251 Views
  • 0 replies
  • 3 likes

Notification

I have an honor 10 lite that runs android version 9 and when I play Spotify the notification shows on the lock screen but I don't have any of the controls. I have deleted and reinstalled it, updated it and made sure all app permissions and notificati...

  • Newbie
  • I have an honor 10 lite that runs android version 9 and when I play Spotify the notification shows on the lock screen but I don't have any of the controls. I have deleted and reinstalled it, updated ...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes