Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5549 Views

0 replies

7 likes

  • 5549 Views
  • 0 replies
  • 7 likes

Les téléchargements ne se font plus

PlanPremiumFRANCE DeviceSamsung Galaxy S10+Operating SystemAndroid My Question or Issue Depuis un moment j'essaye de télécharger la musique pour pouvoir les écouter en hors connexion mais ça reste bloquer sur synchronosation. Je n'ai même pas accès à...

Newbie

  Plan Premium FRANCE   Device Samsung Galaxy S10+ Operating System Android   My Question or Issue   Depuis un moment j'essaye de télécharger la musique pour pouvoir l...

360 Views

0 replies

0 likes

  • 360 Views
  • 0 replies
  • 0 likes

Local File refuses to sync to phone, disappears from desktop

PlanPremiumCountryCanadaDeviceSamsung Galaxy S8, Asus LaptopOperating SystemAndroid Oreo, Windows 10 My Question or IssueI'm trying to add local files to my library to listen on my phone, and I've gone through all the steps on the local files help pa...

Newbie

Plan Premium Country Canada Device Samsung Galaxy S8, Asus Laptop Operating System Android Oreo, Windows 10   My Question or Issue I'm trying to add local files to my library to listen...

446 Views

0 replies

2 likes

  • 446 Views
  • 0 replies
  • 2 likes

Sharing to Instagram Story

PlanPremiumCountryBrazil Device(Samsung Galaxy M10)Operating System(Android 8.1.) Hello spotify.My spotify app is not allowed to share music on instagram stories and I don't know why because the option is not even there. Can you help me?The version o...

Newbie

Plan Premium Country Brazil   Device (Samsung Galaxy M10) Operating System (Android 8.1.)   Hello spotify. My spotify app is not allowed to share music on instagram stories and I...

396 Views

0 replies

1 likes

  • 396 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Spotify Not Showing On Android Auto

Plan: PremiumCountry: USADevice: Samsung Galaxy S10Operating System: Android 9 Spotify doesn't show up in the Android Auto Menu. This symptom was covered in another thread from a few years ago but it seems something else is going on. Have uninstalled...

Regular

Plan: Premium Country: USA Device: Samsung Galaxy S10 Operating System: Android 9   Spotify doesn't show up in the Android Auto Menu.  This symptom was covered in ...

MihailY

Moderator

610361 Views

26 replies

6 likes

android auto
  • 610361 Views
  • 26 replies
  • 6 likes

Spotify won't recognize SD card

PlanPremiumCountry USA DeviceGalaxy S9+Operating SystemAndroid 9 My Question or IssueSpotify refuses to acknowledge my SD card. I have a 120gb SD card plugged into my phone solely for music, Google Play Music had no problem recognizing it. However, S...

Regular

Plan Premium Country USA   Device Galaxy S9+ Operating System Android 9   My Question or Issue Spotify refuses to acknowledge my SD card. I have a 120gb SD card plugged into my ...

397 Views

0 replies

0 likes

Android
S9+
  • 397 Views
  • 0 replies
  • 0 likes

Superuser Contribution Android x Spotify Issues Starting This Week

Plan: PremiumCountry: USADevice: Samsung Galaxy S8 My Question or IssueStarting this week the Spotify widget no longer shows up on the header dropdown (in the space where it usually sits next to my wifi icon, do not disturb icon, etc. if you pull dow...

Newbie

Plan: Premium Country: USA Device: Samsung Galaxy S8   My Question or Issue Starting this week the Spotify widget no longer shows up on the header dropdown (in the space where it ...

Jemi

Spotify Legend

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Solved!! New redesign

PlanPremiumCountryMexicoDeviceSamsung Galaxy S9Operating SystemAndroid Pie My Question or IssueHi everybody! I still do not get the new redesign, evethough a alrady have the latest update. Should I wait or do I need to do something to get it? Thanks!

Regular

Plan Premium Country Mexico Device Samsung Galaxy S9 Operating System Android Pie   My Question or Issue Hi everybody! I still do not get the new redesign, evethough a alrady have the ...

Deadjim

Roadie

2785 Views

14 replies

0 likes

  • 2785 Views
  • 14 replies
  • 0 likes

Alphabetical artists and smaller icons

PlanPremiumCountryCanadqDeviceSamsung s10eOperating System Android Oreo My Question or IssueThere was an update that changed the way that Spotify looks. How do I sort the artists alphabetically in the new version? Also, how do I make the artist list ...

Casual Listener

Plan Premium Country Canadq Device Samsung s10e Operating System  Android Oreo   My Question or Issue There was an update that changed the way that Spotify looks. How do I so...

thesandwich5

Newbie

669 Views

3 replies

3 likes

  • 669 Views
  • 3 replies
  • 3 likes

Problem with the Android app

Plan: Premium for StudentsCountry: ItalyDevice: Samsung Galaxy S7 EdgeOperating System: Android Oreo 8.0 Hi, I have an issue with the last versions of Spotify. After the update of the app, a lot of songs that I saved in "Favorite song" disappeared. B...

Casual Listener

Plan: Premium for Students Country: Italy Device: Samsung Galaxy S7 Edge Operating System: Android Oreo 8.0   Hi, I have an issue with the last versions of Spotify. After the update of th...

Billy-J

Spotify Star

676 Views

3 replies

0 likes

  • 676 Views
  • 3 replies
  • 0 likes

Galaxy S3 & Spotify (Without phone present)

PlanPremiumCountryUSADeviceSamsung Galaxy 9 & Galaxy S3 WatchOperating SystemAndroid OreoMy Question or IssueOnce I download a playlist offline onto my Galaxy S3 Watch, how am I able to then play that playlist without Bluetooth connection to my Galax...

Newbie

Plan Premium Country USA Device Samsung Galaxy 9 & Galaxy S3 Watch Operating System Android Oreo My Question or Issue Once I download a playlist offline onto my Galaxy S3 Watch, how...

241 Views

0 replies

1 likes

  • 241 Views
  • 0 replies
  • 1 likes

Lock screen background

How can i disable the lock screen background from changing with every song and still keep the lock screen player there? Haven't found any new post about this. Im using oneplus 7 on the latest android settings

Newbie

How can i disable the lock screen background from changing with every song and still keep the lock screen player there? Haven't found any new post about this.   Im using oneplus 7 on the lates...

487 Views

0 replies

2 likes

  • 487 Views
  • 0 replies
  • 2 likes

Songs greyed out on Android but not on the desktop

PlanPremiumCountryMalaysiaDeviceSamsung S9Operating SystemAndroid My Question or IssueI've recently faced the issue of a large proportion of my songs in my playlists being greyed out on my S9's Spotify app. I've researched the issue and came to the c...

Casual Listener

Plan Premium Country Malaysia Device Samsung S9 Operating System Android   My Question or Issue I've recently faced the issue of a large proportion of my songs in my playlists being gr...

232 Views

0 replies

0 likes

  • 232 Views
  • 0 replies
  • 0 likes

Update June'19: Songs/album likes as a different thing

One thing I just noticed is that I can set an album as a favourite without marking the songs. This is a BIG change for me because you can like an album as a whole but not necessarily all it's songs (for playing in a random list, for example). Did the...

Regular

  One thing I just noticed is that I can set an album as a favourite without marking the songs. This is a BIG change for me because you can like an album as a whole but not necessarily all it's...

quote089

Casual Listener

1251 Views

3 replies

0 likes

  • 1251 Views
  • 3 replies
  • 0 likes

Spotify Connect Problems

PlanPremiumCountryGreeceDeviceXiaomi Mi 8, PC, Google Home MiniOperating SystemAndroid My Question or IssueI am having trouble castnig music from my phone to my Google Home Mini and also my PC. Spotify tries to connect to Home mini but it gets stuck ...

Newbie

Plan Premium Country Greece Device Xiaomi Mi 8, PC, Google Home Mini Operating System Android   My Question or Issue I am having trouble castnig music from my phone to my Google Home M...

user-removed

Not applicable

547 Views

1 replies

0 likes

Casting
Spotify Connect Desktop
  • 547 Views
  • 1 replies
  • 0 likes

Spotify pausing all the time

PlanPremiumCountrySwedenDeviceSamsung galaxy s9+Operating SystemAndroid My Question or IssueSince the last month or so spotify pause randomly all the time when I listen through mobile data (not wifi). It plays for 10 seconds, or 2 minutes, or 27 seco...

Casual Listener

  Plan Premium Country Sweden Device Samsung galaxy s9+ Operating System Android   My Question or Issue Since the last month or so spotify pause randomly all the time when I list...

Lena_ve

Newbie

347 Views

1 replies

1 likes

  • 347 Views
  • 1 replies
  • 1 likes

In my library, why aren't artists in alphabetical order after the update? It's frustrating!

PlanPremiumCountryUSADeviceMotorolla G5Operating SystemAndroid 8.1.0 My Question or IssueI just updated to the latest version of spotify on my phone, and when I opened up the artist tab under library, the artists weren't sorted in alphabetical order!...

Casual Listener

Plan Premium Country USA Device Motorolla G5 Operating System Android 8.1.0   My Question or Issue I just updated to the latest version of spotify on my phone, and when I opened up the...

HereforMusic1

Music Fan

1572 Views

5 replies

10 likes

  • 1572 Views
  • 5 replies
  • 10 likes

The new update is a confusing mess

This update, and the concept of the Liked Songs playlist is a mess. The most basic feature in any music player - shuffle all songs - seems to be impossible now. The concept of simply saving songs to your library? Out the window. The way things are se...

Newbie

This update, and the concept of the Liked Songs playlist is a mess. The most basic feature in any music player - shuffle all songs - seems to be impossible now. The concept of simply saving songs to ...

smiff1985

Visitor

4455 Views

14 replies

52 likes

  • 4455 Views
  • 14 replies
  • 52 likes

New redesign

Hello, I just received the new 'streamlined' library update for the android app and need some assistance. I mostly listen to complete albums at a time and have hundreds of albums downloaded on Spotify. With the old design, I would select the artist I...

Regular

Hello,   I just received the new 'streamlined' library update for the android app and need some assistance.   I mostly listen to complete albums at a time and have hundreds of albums do...

aznfoo

Community Legend

876 Views

2 replies

8 likes

  • 876 Views
  • 2 replies
  • 8 likes

Solved!!Superuser Contribution App update - Can't sort artists alphabetically?

The App updated this morning and now my artists page is sorted by last played so I can't find anything unless I scroll through the whole list. Can I change this so it sorts them alphabetically so I can actually find what I want quickly?Not a fan of t...

Regular

The App updated this morning and now my artists page is sorted by last played so I can't find anything unless I scroll through the whole list. Can I change this so it sorts them alphabetically so I c...

Peter

Spotify Legend

26063 Views

62 replies

50 likes

  • 26063 Views
  • 62 replies
  • 50 likes

samsung gear s3 remote control doesnt work

currently using version 1.1.39 since its the only one i can download from the galaxy storePlanPremiumCountryChileDevicehuawei p30lite / samsung gear s3 frontierOperating Systemandroid 9 My Question or IssueSpotify from my samsung smartwatch doesnt co...

Newbie

currently using version 1.1.39 since its the only one i can download from the galaxy store Plan Premium Country Chile Device huawei p30lite / samsung gear s3 frontier Operating System android...

268 Views

0 replies

0 likes

  • 268 Views
  • 0 replies
  • 0 likes