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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

390425 Views

545 replies

34 likes

Account
Free
  • 390425 Views
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8132 Views

0 replies

7 likes

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Playlists too big

on my other account the size is normal and on this account they're bigger and its annoying

Visitor

on my other account the size is normal and on this account they're bigger and its annoying  

Loxer

Community Legend

585 Views

1 replies

0 likes

  • 585 Views
  • 1 replies
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can't pause songs into android app

Plan: PremiumDevice: Samsung Galaxy 10Operating System: AndroidApp version: 8.5.20.857 Just some weeks ago when I try to pause a song into the app, it start again after few seconds.I tried cleanning the cache and also reinstslling the app....and noth...

Visitor

Plan: Premium Device: Samsung Galaxy 10 Operating System: Android App version: 8.5.20.857   Just some weeks ago when I try to pause a song into the app, it start again after few seconds. ...

Loxer

Community Legend

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

Removing the Widget

PlanPremium Operating SystemAndroid My IssueRemoving the widget was a very bad idea. It was so usefull. Now i have to startup Spotify first, no lockscreen control... that realy sucks.If it dosn't come back i'll switch to Deezer.

Visitor

Plan Premium     Operating System Android    My Issue Removing the widget was a very bad idea. It was so usefull. Now i have to startup Spotify first, no lockscreen contro...

Loxer

Community Legend

823 Views

2 replies

2 likes

Android widget
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  • 2 likes

Songs stop and start on my phone but not connection issues

PlanPremiumCountryUnited StatesDeviceGalaxy S10Operating SystemAndroid My Question or IssueRecently, my songs have started stopping then starting again a couple seconds later, ranging from just 3 or 4 to what feels like over 10 seconds. It still says...

Visitor

Plan Premium Country United States Device Galaxy S10 Operating System Android   My Question or Issue Recently, my songs have started stopping then starting again a couple seconds later...

Loxer

Community Legend

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

I can't play a specific song

PlanPremiumCountryAustriaDeviceOneplus 6TOperating SystemNewest version of Android My Question or IssueI have the song "Ave Maria" from Kollegah and Farid Bang in my playlist, but everytime the song would play, it skips to the next one. This is the o...

Visitor

Plan Premium Country Austria Device Oneplus 6T Operating System Newest version of Android   My Question or Issue I have the song "Ave Maria" from Kollegah and Farid Bang in my playlist...

Loxer

Community Legend

607 Views

1 replies

0 likes

skip
SONGS SKIP
  • 607 Views
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Sd card option

First of all your forum posting thing needs to be simplified... like why is it so clunky? Ok, I recently re-downloaded spotify and I cannot find the option to download my music to my sd card. The option that was there is not showing up for me.Can you...

Visitor

First of all your forum posting thing needs to be simplified... like why is it so clunky?   Ok, I recently re-downloaded spotify and I cannot find the option to download my music to my sd card...

Loxer

Community Legend

488 Views

1 replies

0 likes

Help
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Spotify crashes when I try to play ANY song.

PlantationsPremiumCountryUSADeviceOnePlus 7 proOperating SystemAndroid My Question or IssueI had no issue using the app last week but I loaded it up tonight and cannot play more than 3 seconds of any song before it crashes. I have tried several clean...

Newbie

Plantations Premium Country USA Device OnePlus 7 pro Operating System Android       My Question or Issue I had no issue using the app last week but I loaded it up tonight ...

Loxer

Community Legend

939 Views

1 replies

0 likes

Bug issues
Crash
  • 939 Views
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No search possible

Can't search anything sinne more than one month, because spotyfy is offline all the time even though I'm in WIFI or mobile data.PlanPremiumCountryGermanyDeviceGalaxy S8Operating SystemAndroid 9 pie

Visitor

Can't search anything sinne more than one month, because spotyfy is offline all the time even though I'm in WIFI or mobile data. Plan Premium Country Germany Device Galaxy S8 Operating System ...

Loxer

Community Legend

417 Views

2 replies

0 likes

  • 417 Views
  • 2 replies
  • 0 likes

Spotify has completely changed the order of my playlists

PlanPremiumCountryUKDeviceAllOperating SystemAll My Question or IssueI sort my playlist by recently added - it's by far the best way to sort playlists, since it means the top of your playlist is always the newest song you've added, and if you listen ...

Casual Listener

Plan Premium Country UK Device All Operating System All   My Question or Issue I sort my playlist by recently added - it's by far the best way to sort playlists, since it means the top...

Loxer

Community Legend

2838 Views

2 replies

2 likes

  • 2838 Views
  • 2 replies
  • 2 likes

Black outline on icon after latest update

I was wondering if anyone else wasn't only seeing a black outline around the Spotify icon. Is a simply how they designed it or is my phone just showing at that way. It wasn't showing that way before the update. PlanFree/PremiumCountry DeviceHuawei No...

Regular

I was wondering if anyone else wasn't only seeing a black outline around the Spotify icon.    Is a simply how they designed it or is my phone just showing at that way.   It wasn't ...

Loxer

Community Legend

1349 Views

2 replies

0 likes

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  • 2 replies
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Solved!! How Do I Access My Playlists? Can't Find Them!

Navigation menu on Android has 3 tabs ( Home, Search, Your Music)In the *Your Music* section, only 5 options appear: - Made for You- Stations- Songs - Albums- Artistsbelow that is the recently played section. That's it! Is this normal that there is n...

Visitor

Navigation menu on Android has 3 tabs ( Home, Search, Your Music) In the *Your Music* section, only 5 options appear: - Made for You - Stations - Songs  - Albums - Artists below that is th...

Loxer

Community Legend

10062 Views

1 replies

0 likes

  • 10062 Views
  • 1 replies
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Daily mixes don't display across platforms after liking then unliking

Hi! I'm a new premium member and I love the daily mixes. Problem is they have all disappeared across my platforms (android and OSX). This seems to have happened after I liked them and then decided to unlike them because I didn't want them in my list ...

Casual Listener

Hi!  I'm a new premium member and I love the daily mixes.  Problem is they have all disappeared across my platforms (android and OSX).  This seems to have happened after I liked them a...

ryanfedyk

Casual Listener

468 Views

1 replies

0 likes

Daily Mixes
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Spotify not working on S10

PlanPremiumCountryUSDeviceS10Operating System(Android) My Question or IssueWhen I press play on spotify and close my phone it goes well but if I pause the music and come back 2m later it dosent let me do anything from the lock screen. How to fix?

Newbie

Plan Premium Country US Device S10 Operating System (Android)   My Question or Issue When I press play on spotify and close my phone it goes well but if I pause the music and come back...

bdavd

Visitor

1876 Views

2 replies

0 likes

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Spotify Mobile not playing when I hit "play"

PlanPremiumCountryUSADeviceSamsung Galaxy S9Operating SystemAndroid Oreo My IssueWhen I turn on Spotify (mobile) and try to play a song/ podcast, it will not play. I tap the play button, it turns into a pause button, and it will sit there for a minut...

Casual Listener

Plan Premium Country USA Device Samsung Galaxy S9 Operating System Android Oreo   My Issue When I turn on Spotify (mobile) and try to play a song/ podcast, it will not play. I tap...

laceyfails

Casual Listener

2196 Views

2 replies

0 likes

Android
android oreo
Galaxy S9
Premium
Troubleshooting
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Solved!! Music stops when phone is locked?

PlanPremiumCountryUSADeviceSamsung galaxy note 8Operating SystemAndroid OreoMy Question or IssueWhen i lock my phone spotify pauses or stops, and when i hit the unlock button to wake it up (im not entering my password) spotify continues the song.

Casual Listener

  Plan Premium Country USA Device Samsung galaxy note 8 Operating System Android Oreo My Question or Issue When i lock my phone spotify pauses or stops, and when i hit the unlock ...

Brunelicia

Community Legend

1608 Views

3 replies

0 likes

  • 1608 Views
  • 3 replies
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Solved!!Superuser Contribution New Liked Songs and Saved Albums problem

PlanPremiumCountryAustraliaDeviceSamsung S8Operating SystemAndroid My Question or IssueWith the new update to Spotify removing Saved Songs and replacing it with Liked Songs you can no longer have and album saved and songs from that album in your Like...

Visitor

  Plan Premium Country Australia Device Samsung S8 Operating System Android    My Question or Issue With the new update to Spotify removing Saved Songs and replacing it with...

Guido

Spotify Legend

92713 Views

108 replies

156 likes

  • 92713 Views
  • 108 replies
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Using Spotify menus while on a bad connection is glitchy and frustrating

PlanPremiumCountry CanadaDeviceHUAWEI P20Operating SystemANDROID 8.1 My Question or Issue This has been true for my last 2 devices running Spotify: spotify is very frustrating to use on a bad connection. When the wifi is weak or when the data connect...

Casual Listener

Plan Premium Country  Canada Device HUAWEI P20 Operating System ANDROID 8.1   My Question or Issue  This has been true for my last 2 devices running Spotify: spotify is very ...

PaulToast

Visitor

1081 Views

1 replies

2 likes

  • 1081 Views
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Superuser Contribution Can't pause on lock screen while using wired headphones

PremiumCountryUkDeviceSamsung Galaxy A8 2018Operating SystemAndroid Pie 9.0 My Question or IssueWhenever I use Spotify with wired headphones I can't pause while on the lock screen it just immediately unpauses and sometimes it skips the track I'm curr...

Casual Listener

Premium Country Uk Device Samsung Galaxy A8 2018 Operating System Android Pie 9.0   My Question or Issue Whenever I use Spotify with wired headphones I can't pause while on the lock scr...

YoungSpaniel

Casual Listener

724 Views

2 replies

0 likes

  • 724 Views
  • 2 replies
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"Premium users only" can't listen to Spotify via speakers

PlanFreeCountryPolandDeviceHUAWEI P9 lite, NAD c338Operating SystemANDROID My Question or IssueI had been lisning to Spotify via my NAD C338 for 4 months without problems. I just loged in to my Spotify account on my phone and choosed my device and it...

Visitor

  Plan Free Country Poland Device HUAWEI P9 lite, NAD c338 Operating System ANDROID   My Question or Issue I had been lisning to Spotify via my NAD C338 for 4 months without prob...

user-removed

Not applicable

3244 Views

1 replies

0 likes

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  • 1 replies
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[Premium] Random songs (from random bands) play when I shuffle play an album

PlanPremiumCountryUSA DevicePixel 3Operating SystemAndroid My Question or IssueWhen I go to an album and hit shuffle play, it plays songs I don't want to hear. I thought this was a free only feature? I'm on premium, why can't I listen to the music I ...

Newbie

  Plan Premium Country USA   Device Pixel 3 Operating System Android   My Question or Issue When I go to an album and hit shuffle play, it plays songs I don't want to hear....

user-removed

Not applicable

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes