Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118733 Views

27 replies

4 likes

  • 118733 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239465 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239465 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600317 Views

79 replies

3 likes

  • 600317 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492810 Views

581 replies

42 likes

Account
Free
  • 492810 Views
  • 581 replies
  • 42 likes

Superuser Contribution Mixtapes won't refresh

PlanFreeDeviceHuawei P20My Question or IssueHello, I've got 6 mixtapes in total. I like listening to them as I get to know new songs. However they stopped refreshing months ago. I tried logging out, restarting my device, deleting the app and reinstal...

Visitor

  Plan Free Device Huawei P20 My Question or Issue Hello,  I've got 6 mixtapes in total. I like listening to them as I get to know new songs. However they stopped refreshing months a...

Peter

Spotify Legend

702 Views

1 replies

1 likes

mixtape
  • 702 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playlists constantly redownloading

I have five playlists downloaded to my phone that I know haven't been updated with new music. However, everytime I open the app on WiFi, they automatically end up redownloading. Sometimes I don't notice that it's happening, so if I leave a spot with ...

Visitor

I have five playlists downloaded to my phone that I know haven't been updated with new music. However, everytime I open the app on WiFi, they automatically end up redownloading. Sometimes I don't not...

Peter

Spotify Legend

536 Views

1 replies

0 likes

  • 536 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs won't download from my local files folder.

Within the last few days, whenever I add a song from my local files folder into a playlist and try to download it, it simply won't download! It happens on both my desktop and my laptop. And when I check the download box, then uncheck it sometimes the...

Visitor

Within the last few days, whenever I add a song from my local files folder into a playlist and try to download it, it simply won't download!   It happens on both my desktop and my laptop.&nbsp...

Peter

Spotify Legend

525 Views

1 replies

0 likes

  • 525 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changes to Sorting/Filtering Playlist From Recent Update

PlanFamily Premium Country USA DeviceSamsung 9 Operating SystemAndroid Oreo My Question or IssueWhat was the logic for changing the sorting/filtering mechanism for playlists? Why fix something that isn't broken? The old mechanism worked just fine and...

Casual Listener

Plan Family Premium   Country  USA   Device Samsung 9   Operating System Android Oreo   My Question or Issue What was the logic for changing the sorting/fil...

Peter

Spotify Legend

1440 Views

5 replies

7 likes

  • 1440 Views
  • 5 replies
  • 7 likes

Superuser Contribution Android Auto Not playing playlist in the defined order.

PlanPremium CountryAustralia DeviceSamsung Galaxy S8 Car2017 Subaru Impreza Operating SystemWindows 10 My Question or IssueThis is a problem I have had for a long time and it is constantly irritating me. Its not too major but its still worth making a...

Visitor

Plan Premium   Country Australia   Device Samsung Galaxy S8   Car 2017 Subaru Impreza   Operating System Windows 10   My Question or Issue This is a problem...

Peter

Spotify Legend

1250 Views

1 replies

0 likes

android auto
playlist order
Samsung GS8
wrong playlist order
  • 1250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't play without wifii

I am a Premium user on android Samsung J3 in Ireland. Everyrhing was fine up to couple of days ago. App stopped connecting when I was using normal mobile data. And yes I reinstalled the app and made sure it was connected to mobile data even the backg...

Visitor

I am a Premium user on android Samsung J3 in Ireland. Everyrhing was fine up to couple of days ago. App stopped connecting when I was using normal mobile data. And yes I reinstalled the app and made ...

Daisy

Spotify Legend

578 Views

1 replies

0 likes

  • 578 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download on my android

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have twice managed to download my music onto my android CAT phone, both times the music the...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...

Petya

Community Legend

770 Views

3 replies

1 likes

  • 770 Views
  • 3 replies
  • 1 likes

Superuser Contribution OnePlus 7 Pro No Track Listing In Car.

PlanPremiumCountryUSA Device(OnePlus 7 Pro)Operating System(Android Pie, Oxygen OS) My Question or IssueI recently upgraded my phone to the OnePlus 7 Pro. I previously had a Samsung Galaxy 7. When using Spotify on my previous phone I've encountered n...

Casual Listener

Plan Premium Country USA   Device (OnePlus 7 Pro) Operating System (Android Pie, Oxygen OS)   My Question or Issue I recently upgraded my phone to the OnePlus 7 Pro. I previously...

Swenrettel

Visitor

4340 Views

10 replies

3 likes

  • 4340 Views
  • 10 replies
  • 3 likes

I wish there was a way for us to express our frustration at some of the changes that are introduced

I'm not really looking for a solution, because I know there isn't any. But it's very disempowering to suddenly have an app that you pay for and use on a very regular basis to change underneath you and rip user behaviour away. The only way we can expr...

Regular

I'm not really looking for a solution, because I know there isn't any. But it's very disempowering to suddenly have an app that you pay for and use on a very regular basis to change underneath you an...

Ryandandurand87

Newbie

1057 Views

2 replies

2 likes

  • 1057 Views
  • 2 replies
  • 2 likes

Solved!! Headphones skipping two songs at a time when display is off

I'm currently using a Nokia 6.1 with apple earphones. When using Spotify, if I double tap the middle button while the display is off, Spotify will skip the current track AND the next one, sometimes playing a split-second of that track. I've tested wi...

Music Fan

I'm currently using a Nokia 6.1 with apple earphones. When using Spotify, if I double tap the middle button while the display is off, Spotify will skip the current track AND the next one, sometimes p...

Cosmo_Kane

Music Fan

3579 Views

4 replies

1 likes

  • 3579 Views
  • 4 replies
  • 1 likes

New view cuts off results in 'Appears on'

PlanPremium CountryUS DeviceSony Xperia XA1 Ultra Operating SystemAndroid OreoVersion: 8.5.25.201 My Question or IssueI was recently transitioned to the new view, which is... interesting. It is nice that albums and singles fall under 'Discography' wi...

Roadie

Plan Premium   Country US   Device Sony Xperia XA1 Ultra   Operating System Android Oreo Version: 8.5.25.201   My Question or Issue I was recently transitioned to th...

426 Views

0 replies

0 likes

  • 426 Views
  • 0 replies
  • 0 likes

Superuser Contribution Unable to sign in to spotify after logging out

The below post describes the exact same issue I encountered.... once I logged out with offline mode enabled. https://community.spotify.com/t5/Ongoing-Issues/Please-go-online-to-connect-to-Spotify/idi-p/2112803 Device: LG V20

Visitor

The below post describes the exact same issue I encountered.... once I logged out with offline mode enabled.   https://community.spotify.com/t5/Ongoing-Issues/Please-go-online-to-connect-to-Sp...

Petya

Community Legend

524 Views

1 replies

0 likes

  • 524 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Glitching/Crashing

PlanPremiumDeviceSamsung Galaxy S9 My Question or IssueWhenever I try open spotify, it glitches and keeps trying to reload with the Google Smart lock appearing at the bottom that doesn't go away. How do I fix this issue? I've tried disabling the Goog...

Visitor

Plan Premium Device Samsung Galaxy S9   My Question or Issue Whenever I try open spotify, it glitches and keeps trying to reload with the Google Smart lock appearing at the bottom that doe...

Petya

Community Legend

733 Views

1 replies

0 likes

  • 733 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify closes when I connect to internet.

PlanPremiumCountryCosta RicaDeviceHuawei KII-L22Operating SystemAndroid version 5.1.1 My Question or IssueWhenever I'm listening to music (either downloaded or not) when my phone connects to a wifi or a data internet connection, Spotify suddenly clos...

Casual Listener

Plan Premium Country Costa Rica Device Huawei KII-L22 Operating System Android version 5.1.1   My Question or Issue Whenever I'm listening to music (either downloaded or not) when my p...

Petya

Community Legend

1959 Views

5 replies

3 likes

  • 1959 Views
  • 5 replies
  • 3 likes

Superuser Contribution Spotify redownloads music on phone restart, ignores SD card

PlanPremiumCountryUKDeviceMoto G 5 PlusOperating SystemAndroid Oreo My Question or IssueI recently had to move my music over to my SD card as my internal storage is getting completely full, there is NO WAY TO DO THIS IN APP so I had to reinstall the ...

Newbie

Plan Premium Country UK Device Moto G 5 Plus Operating System Android Oreo   My Question or Issue I recently had to move my music over to my SD card as my internal storage is getting c...

Petya

Community Legend

1094 Views

1 replies

0 likes

android oreo
motorola
redownloading
Redownloading songs
SD-card
storage problem
  • 1094 Views
  • 1 replies
  • 0 likes

Superuser Contribution Huawei, Spotify crashes

PlanPremium DeviceHuawei p smart plus 2019 My Question or IssueThe app always crashes down as soon as I turn on the wifi. I have to open the app and close it again several times before I can use it and then it loads very long as if I would not have a...

Newbie

Plan Premium   Device Huawei p smart plus 2019   My Question or Issue The app always crashes down as soon as I turn on the wifi. I have to open the app and close it again severa...

Petya

Community Legend

2943 Views

2 replies

0 likes

  • 2943 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Liked Songs not syncing

PlanPremiumCountryIsraelDeviceGalaxy S9, LaptopOperating SystemAndroid 9, Win10 x64 version 1903 My Question or IssueIt's been a while now that not all my platforms sync properly the list of liked songs.All the devices are connected to the internet a...

Casual Listener

Plan Premium Country Israel Device Galaxy S9, Laptop Operating System Android 9, Win10 x64 version 1903   My Question or Issue It's been a while now that not all my platforms sync prop...

Emilia_8

Community Legend

2871 Views

3 replies

0 likes

  • 2871 Views
  • 3 replies
  • 0 likes

Superuser Contribution Dowloaded songs diasppear when i go offline

I have a premium plan on 3 different devices and they are all fine, except on an android tablet i have all my songs downloaded (over 500) and when im online theyre all there and show that they are dowloaded but when i go offline my songs go down to a...

Visitor

I have a premium plan on 3 different devices and they are all fine, except on an android tablet i have all my songs downloaded (over 500) and when im online theyre all there and show that they are do...

Petya

Community Legend

1423 Views

3 replies

1 likes

  • 1423 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify stops playing after screen dims - S10 Galaxy

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Petya

Community Legend

15507 Views

7 replies

1 likes

  • 15507 Views
  • 7 replies
  • 1 likes

Superuser Contribution Spotify keeps playing after being closed.

PlanFamily PremiumCountryCosta Rica DeviceHuawei P10 Lite Operating SystemAndroid My Question or IssueI have Spotify open and playing, then I decide to close all the apps, I see that Spotify slides and closes, but in the notification area, Spotify ke...

Regular

Plan Family Premium Country Costa Rica    Device Huawei P10 Lite   Operating System Android   My Question or Issue I have Spotify open and playing, then I decide to cl...

Petya

Community Legend

13681 Views

1 replies

1 likes

after
closing
keeps
Music
playing
  • 13681 Views
  • 1 replies
  • 1 likes