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Ongoing Issues

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35972 Views
  • 64 replies
  • 25 likes
  • 35972 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Solved!! The latest update has jumbled up the order of my playlists

PlanPremiumCountryUKMy Question or IssueSince the latest update my playlists are now being sorted by when they were last played, rather than when they were created. I have loads of playlists and I'm struggling to find them when they keep switching ar...

  • Newbie
  •   Plan Premium Country UK My Question or Issue Since the latest update my playlists are now being sorted by when they were last played, rather than when they were created. I have loads of ...
  • daxliniere
  • Newbie
  • 967 Views
  • 2 replies
  • 4 likes
  • 967 Views
  • 2 replies
  • 4 likes

(Help) music turn off and on and off when the screen is off

PlanPremium CountryOriginally from Israel, but currently traveling in Mexico DeviceSamsung Galaxy 8+Operating system Android One UI My Question or IssueHey , my Spotify doing me some problems in the last days, whenever I turn off the screen the music...

  • Visitor
  •   Plan Premium  Country Originally from Israel, but currently traveling in Mexico  Device Samsung Galaxy 8+ Operating system  Android One UI   My Question or Issue ...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

new song pauzes

PlanPremiumCountryNLDeviceSamsung Galaxy S8Operating SystemAndroid My Question or IssueWhen I am listening to playlists, numbers seem to pauze when to start new. After every x-number of songs (it varies every time) I don't hear anything anymore. When...

  • Casual Listener
  • Plan Premium Country NL Device Samsung Galaxy S8 Operating System Android   My Question or Issue When I am listening to playlists, numbers seem to pauze when to start new. After every ...
  • 220 Views
  • 0 replies
  • 2 likes
  • 220 Views
  • 0 replies
  • 2 likes

Can't access Artists since last update

PlanPremiumCountryArgentinaDeviceMoto G6 PlayOperating SystemAndroid Pie My Question or IssueHello Spotify, since your last update this week I can't access 90% of my Artists anymore, they all appear as shown in screenshots. I'm not the only one exper...

  • Casual Listener
  • Plan Premium Country Argentina Device Moto G6 Play Operating System Android Pie   My Question or Issue Hello Spotify, since your last update this week I can't access 90% of my Artists ...
  • Shini
  • Newbie
  • 791 Views
  • 4 replies
  • 2 likes
  • artist
    artists
    Update
  • 791 Views
  • 4 replies
  • 2 likes

Shuffle not an option anymore?

Before the newest update, I could press one song that I really wanted to listen to and it would be on shuffle. No problem at all. However, after the update it won't shuffle at all. If I'm listening to my library on shuffle but I really want to hear a...

  • Casual Listener
  • Before the newest update, I could press one song that I really wanted to listen to and it would be on shuffle. No problem at all. However, after the update it won't shuffle at all. If I'm listening t...
  • thangbithit
  • Newbie
  • 352 Views
  • 1 replies
  • 2 likes
  • 352 Views
  • 1 replies
  • 2 likes

All songs shuffle and play disappeared after latest phone update

PlanPremiumCountryNew Zealand Device Samsung Galaxy 8 My Question or Issue

  • Casual Listener
  • Plan Premium Country New Zealand  Device  Samsung Galaxy 8   My Question or Issue  
  • OlyaT
  • Casual Listener
  • 376 Views
  • 2 replies
  • 1 likes
  • 376 Views
  • 2 replies
  • 1 likes

App is broken on mobile

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S7 Edge I open Spotify. It takes forever to even open. When it finally opens none of the images for albums load. When I select an album it never stops loading. And when I select settings it either n...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy S7 Edge   I open Spotify. It takes forever to even open. When it finally opens none of the images for albums load. When I select a...
  • 294 Views
  • 0 replies
  • 1 likes
  • 294 Views
  • 0 replies
  • 1 likes

All songs

I would like to listen to all my songs but cant find how to with the new update PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • I would like to listen to all my songs but cant find how to with the new update   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating Sy...
  • Evanmccaulley
  • Casual Listener
  • 329 Views
  • 2 replies
  • 2 likes
  • 329 Views
  • 2 replies
  • 2 likes

Removing from Recently Played

Do I have Spotify Premium and with this new update I don't know how to remove an album from my recently played. If anyone can help me out, I would really appreciate it.

  • Casual Listener
  • Do I have Spotify Premium and with this new update I don't know how to remove an album from my recently played. If anyone can help me out, I would really appreciate it.
  • MiGS7
  • Casual Listener
  • 694 Views
  • 2 replies
  • 2 likes
  • 694 Views
  • 2 replies
  • 2 likes

Missing Sorting Function since Update 8.5.10.774

Premium AccountCountry - GermanyDevice - Xiaomi Pocophone F1Operating System - MIUI Global 10.3.4.0 My Question or IssueSince the last Spotify update to version 8.5.10.774, the sorting feature for playlists is completely missing. Not for the songs in...

  • Regular
  • Premium Account Country - Germany Device - Xiaomi Pocophone F1 Operating System - MIUI Global 10.3.4.0   My Question or Issue Since the last Spotify update to version 8.5.10.774, the ...
  • Irreversibler
  • Regular
  • 593 Views
  • 2 replies
  • 1 likes
  • 593 Views
  • 2 replies
  • 1 likes

connect to device changes whats playing

PlanPremiumCountry uk Device vodaphone ultra 6(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System android 6 (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf I'm playing songs on my phone and try to switch to my sonos one...

  • Visitor
  • Plan Premium Country uk   Device vodaphone ultra 6 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System android 6   (iOS 10, Android Oreo, Windows 10,etc....
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

Solved!! Saving albums doesn't save its songs

PlanPremiumCountryBrazilDeviceLG K8 and Dell Inspiron 15Operating SystemAndroid 6.0 and Windows 10 Home My Question or Issue Recently, both the android app and the desktop app updated (I'm not sure what changed in the desktop version, but now the lib...

  • Casual Listener
  • Plan Premium Country Brazil Device LG K8 and Dell Inspiron 15 Operating System Android 6.0 and Windows 10 Home   My Question or Issue   Recently, both the android app and the des...
  • user-removed
  • Not applicable
  • 1240 Views
  • 5 replies
  • 0 likes
  • 1240 Views
  • 5 replies
  • 0 likes

Latest June Android Update Removed Features

PlanPremium CountrySouth Africa DeviceSamsung Galaxy S10+ Operating SystemAndroid Pie My Question or IssueI hate being the kind of customer to complain but the latest June updates have removed some features/funtionality on the app.I prefer seeing all...

  • Newbie
  • Plan Premium   Country South Africa   Device Samsung Galaxy S10+   Operating System Android Pie   My Question or Issue I hate being the kind of customer to complain b...
  • 464 Views
  • 0 replies
  • 2 likes
  • Android
    app update
    Samsung Galaxy S10+
  • 464 Views
  • 0 replies
  • 2 likes

Why are the mentally inept in charge of decision making at Spotify?

When I want to listen to music from a specific artist, I go to the artist page and click the play button. This redirects me to a playlist called "This is (artist)" and that playlist has a few songs spotify picked out for me. I was never asked if I wa...

  • Newbie
  • When I want to listen to music from a specific artist, I go to the artist page and click the play button. This redirects me to a playlist called "This is (artist)" and that playlist has a few songs s...
  • robertflac
  • Casual Listener
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

New UI

PLEASE SWITCH BACK TO THE OLD UI. THIS NEW ONE IS TERRIBLE AND BORDERLINE UNUSABLE

  • Newbie
  • PLEASE SWITCH BACK TO THE OLD UI. THIS NEW ONE IS TERRIBLE AND BORDERLINE UNUSABLE     
  • 238 Views
  • 0 replies
  • 2 likes
  • 238 Views
  • 0 replies
  • 2 likes

Searching a saved song

PlanPremiumCountry Czech RepublicDeviceBlackBerry Key2Operating SystemAndroid OreoMy Question or IssueHello,After a recent update (8.5.10.774), I can no longer find a way to search in my saved songs. In Your Library, I can search artists, playlists a...

  • Regular
  • Plan Premium Country 🇨🇿 Czech Republic Device BlackBerry Key2 Operating System Android Oreo My Question or Issue Hello, After a recent update (8.5.10.774), I can no longer find a way...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

why does the new update make it no longer possible to delete tracks from albums but still save it?

PlanPremiumCountryUS DeviceMoto Z3Operating Systemwhatever they've named the most up to date**bleep** My Question or IssueI can no longer delete some tracks from albums? No right click or left click option to delete tracks exists anymore. I would lik...

  • Casual Listener
  • Plan Premium Country US   Device Moto Z3 Operating System whatever they've named the most up to date**bleep**    My Question or Issue I can no longer delete some tracks from...
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

Can't download podcast

PlanPremiumCountryPolandDeviceXiaomi Mi5Operating SystemAndroid My Question or IssueI have problem with downloading podcast episodes. However there's no problem with dowloading music, it's problem only with podcast. I reinstalled app and erased all d...

  • Newbie
  • Plan Premium Country Poland Device Xiaomi Mi5 Operating System Android   My Question or Issue I have problem with downloading podcast episodes. However there's no problem with dowloadi...
  • 378 Views
  • 0 replies
  • 0 likes
  • 378 Views
  • 0 replies
  • 0 likes

shuffle disables when selecting songs

PlanPremiumCountryNetherlandsDeviceSamsung galaxy Note 9Operating SystemAndroid 9.0 My Question or Issue since the update, when i select a song in a random playlist, the suffle mode automatically disables, and i have to enable it every time. very ann...

  • Newbie
  • Plan Premium Country Netherlands Device Samsung galaxy Note 9 Operating System Android 9.0   My Question or Issue   since the update, when i select a song in a random playlist, t...
  • 288 Views
  • 0 replies
  • 0 likes
  • mobile applications
    shuffle
  • 288 Views
  • 0 replies
  • 0 likes

I have honor 8 and in my Spotify premium missing the choice of equalizer. Why?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes