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Can't download on my android

Can't download on my android

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

I have twice managed to download my music onto my android CAT phone, both times the music then dissapeared. I normally get the message 'waiting to download'. I have spoken to Spotify, done all the lady suggested, deleted and reloaded the app, rebooted the phone, you name it I have tried it. I am a premium member in NZ, Spotify, you owe me a lot of data and a bit of a refund I think

Reply
3 Replies

Hey @cg-1995,

 

Thanks for reaching out to the Community! 

 

Several things I strongly recommend you to do:

1.Click on Remove All Devices here.

2. Do a clean reinstall (step 4 is very important). 

 

Note: After that you'll have to download your music for offline listening again.

 

Do you use an SD card? 

Keep us posted!

PetyaModerator
 
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Did it all again, just to try, this time I linked it into my facebook account to see if that helped,,,,No. Hit download on my phone,,,'waiting to download' came up, that always happens, on the odd occaision it doesn't I manage to download for a few hours at most, then it is gone.

 

Hi @cg-1995,

 

Thanks for confirming! 

 

Please try doing the following:

  1. Mobile Settings> Apps> Spotify> Permissions. Allow everything you see there.
  2. Mobile settings> Apps> Spotify> Battery> Optimize battery usage> select top All (not optimized for apps)> Spotify> disable.
  3. Restart the phone.

Let us know if that helped. By the way, do you use an SD card?

We'll be keeping an eye on your reply!

PetyaModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

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