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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5555 Views

0 replies

7 likes

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  • 7 likes

Superuser Contribution All songs list

I use an Samsung S9 and have a premium account, i cannot find a way to view all my songs. The only options I have are artist and albums. Is this a glitch?

Newbie

I use an Samsung S9 and have a premium account, i cannot find a way to view all my songs. The only options I have are artist and albums.  Is this a glitch?  

tcroots78

Casual Listener

7695 Views

11 replies

4 likes

  • 7695 Views
  • 11 replies
  • 4 likes

Superuser Contribution A way to Mass follow all artist you've liked

So since as the lastest update my artist tab has been ruined. I need a work around to get it back to what is was before.As far as i can tell my libary has been divided in two, those I have followed displayed up top and those i have not dispayed in a ...

Casual Listener

So since as the lastest update my artist tab has been ruined. I need a work around to get it back to what is was before. As far as i can tell my libary has been divided in two, those I have followed...

Weatherav3n

Newbie

9600 Views

4 replies

15 likes

  • 9600 Views
  • 4 replies
  • 15 likes

Spotify on Chromecast randomly unpauses

PlanPremiumCountryUSaDevicePixel 3Operating SystemAndroid 9 My Question or IssueI have noticed over the past week that Spotify will spontaneously unpause itself, and resume playing on my TV when it is conntected over Chromecast. This has occurred mul...

Casual Listener

Plan Premium Country USa Device Pixel 3 Operating System Android 9   My Question or Issue I have noticed over the past week that Spotify will spontaneously unpause itself, and resume p...

user-removed

Not applicable

527 Views

1 replies

2 likes

  • 527 Views
  • 1 replies
  • 2 likes

Unique Local Files Issue [USA/Japan]

Hi all, my issue here is a really strange one and I'm not sure how it can be fixed.(Important context) I've been using Spotify Premium for years now and I listen to a lot of Japanese music through the service. All the Japanese music(1,000+ songs) I h...

Regular

Hi all, my issue here is a really strange one and I'm not sure how it can be fixed. (Important context) I've been using Spotify Premium for years now and I listen to a lot of Japanese music through ...

804 Views

0 replies

0 likes

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Superuser Contribution Turning on the explicit filter in spotify app

Hi. It's great to be back in the community. I have something to ask. I like all kinds of music, and so does my mom. We'll pretty much listen to anything we want!! Unfortenely, she has a rule we're I can't play explicit tagged music on my Spotify, and...

Casual Listener

Hi. It's great to be back in the community. I have something to ask. I like all kinds of music, and so does my mom. We'll pretty much listen to anything we want!! Unfortenely, she has a rule we're I ...

Peter

Spotify Legend

10883 Views

1 replies

0 likes

  • 10883 Views
  • 1 replies
  • 0 likes

Automatically starts playing on google home speakers

PlanPremiumCountryGermanyDevicePixel 3Operating SystemAndroid Whenever we (two Smartphones, same issue) stop playing a song on our google home speakers by using our smartphones spotify resumes playing on the speakers after a few minutes. One hour ago...

Newbie

Plan Premium Country Germany Device Pixel 3 Operating System Android   Whenever we (two Smartphones, same issue) stop playing a song on our google home speakers by using our smartphones...

375 Views

0 replies

1 likes

  • 375 Views
  • 0 replies
  • 1 likes

Superuser Contribution AUTOPLAY IS BROKEN

I've read all other info and posts on this I can find. I've tried all the fixes nothing works. Auto play does not work as its supposed to. It will jump to a new song 1/10 times but only if I've searched for one specific song. I've recently switched f...

Casual Listener

I've read all other info and posts on this I can find. I've tried all the fixes nothing works.  Auto play does not work as its supposed to. It will jump to a new song 1/10 times but only if I'v...

Peter

Spotify Legend

856 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Android: I can't Shuffle Everytime I chose a new song

PlanPremiumCountryMalaysiaDevice(Samsung Galaxy 6+ Edge)Operating System(Android N) My Question or IssueI'm having problem whenever I chose a brand new song in the Liked Playlist. For example if I was scrolling for a song that I like I would just pre...

Newbie

  Plan Premium Country Malaysia Device (Samsung Galaxy 6+ Edge) Operating System (Android N)   My Question or Issue I'm having problem whenever I chose a brand new song in the Li...

MaxieWoxy

Roadie

379 Views

1 replies

2 likes

  • 379 Views
  • 1 replies
  • 2 likes

Superuser Contribution Unable to search by artist in android auto

PremiumCountry DeviceMoto G4Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen connecting to my car using full link, I cannot search by artist, it doesn't do anything and times out. Searching by album is ok however. Any ...

Newbie

    Premium Country   Device Moto G4 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When connecting to my car using full link, I c...

Peter

Spotify Legend

1660 Views

1 replies

0 likes

  • 1660 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'Partially' Premium

I have bought premium plan for about 8 euros, it end in August. When I'm log in on browser it shows Premium. In application I can listen to one song without shuffling or commercials, also skip songs.What I can't do is download song. Everytime I have ...

Newbie

I have bought premium plan for about 8 euros, it end in August. When I'm log in on browser it shows Premium. In application I can listen to one song without shuffling or commercials, also skip songs....

Peter

Spotify Legend

245 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution How do I shuffle all songs in my library. Feature is gone since update

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Peter

Spotify Legend

409 Views

1 replies

2 likes

  • 409 Views
  • 1 replies
  • 2 likes

Latest update from spotify on android

i find that the latest update for spotify premium on android sets the user interface back quite a bit and i think its trash. I have had songs randomly stop or start over. There is a long delay to try to do anything. One of my biggest issues is splitt...

Newbie

i find that the latest update for spotify premium on android sets the user interface back quite a bit and i think its trash. I have had songs randomly stop or start over. There is a long delay to try...

ngane22

Newbie

471 Views

1 replies

2 likes

  • 471 Views
  • 1 replies
  • 2 likes

Superuser Contribution Shuffle for liked songs "playlist"

PlanPremiumCountrySingaporeDevicePocophoneOperating SystemAndroid 10.2 My Question or IssueShuffle keeps getting turned off whenever I select music from the "playlist". This wasn't the case before when it was under Saved songs. Now it moved to a play...

Casual Listener

Plan Premium Country Singapore Device Pocophone Operating System Android 10.2   My Question or Issue Shuffle keeps getting turned off whenever I select music from the "playlist". This ...

Teng

Casual Listener

4391 Views

3 replies

3 likes

  • 4391 Views
  • 3 replies
  • 3 likes

Superuser Contribution Saving albums doesn't save songs?

PlanPremiumCountryCanadaDeviceGoogle Pixel 2 XLOperating SystemAndroid 9 My Question or IssueWhen I saved albums in the past, all the songs in that album would also be saved to my library. That hasn't been the case since the latest update, and I want...

Casual Listener

Plan Premium Country Canada Device Google Pixel 2 XL Operating System Android 9   My Question or Issue When I saved albums in the past, all the songs in that album would also be saved ...

alv21

Visitor

3850 Views

14 replies

11 likes

Android
Premium
saving music
saving songs
  • 3850 Views
  • 14 replies
  • 11 likes

Superuser Contribution Logout when offline

PlanFamily CountryItaly DeviceBQ Aquaris X Operating SystemAndroid My Question or IssueHi everyone. The app logged me out after an automatic update while i was in offline mode.Everytime I try to log in now (either using facebook, username or email), ...

Newbie

Plan Family   Country Italy   Device BQ Aquaris X   Operating System Android   My Question or Issue Hi everyone. The app logged me out after an automatic update while...

Peter

Spotify Legend

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Fail to control playback from other devices after Android 9 update

PlanPremiumCountrySwedenDeviceOnePlusA3003Operating SystemOxygen 9.0.3 My Question or IssueAfter update of my phone OS, I can't make changes in other instances of spotify happen in phone.If I'm playing song A in phone, clicking song B in my computer ...

Newbie

Plan Premium Country Sweden Device OnePlusA3003 Operating System Oxygen 9.0.3   My Question or Issue After update of my phone OS, I can't make changes in other instances of spotify hap...

375 Views

0 replies

0 likes

Android 9
Oneplus
oxygenos
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Superuser Contribution Spotify not working correctly in car

PlanPremiumCountryCZDeviceOnePlus 7Operating SystemAndroid 9 My Question or IssueHello,I have bought new Android phone (OnePlus 7) and I am experiencing issues using Spotify in my car (BMW 5/F10, 2015):* Name of the song/artist is not visible in the ...

Casual Listener

Plan Premium Country CZ Device OnePlus 7 Operating System Android 9   My Question or Issue Hello, I have bought new Android phone (OnePlus 7) and I am experiencing issues using Spotif...

StephM24

Casual Listener

2713 Views

7 replies

3 likes

  • 2713 Views
  • 7 replies
  • 3 likes

Superuser Contribution Skipping tracks and randomly starting to play

PlanPremium FamilyCountryUKDevice Samsung Galaxy 9Operating SystemAndroid 9 My Question or IssueMy spotify is currently virtually unusable, when listening to a track it randomly skips to the next track after about 20 seconds. Also, when paused it ran...

Casual Listener

Plan Premium Family Country UK Device  Samsung Galaxy 9 Operating System Android 9   My Question or Issue My spotify is currently virtually unusable, when listening to a track it ...

Spodge

Casual Listener

936 Views

3 replies

0 likes

  • 936 Views
  • 3 replies
  • 0 likes

Filters button not working on Android (Moto G)

PlanPremiumCountryUKDeviceMoto G4Operating SystemAndroid 7.0 My Question or IssueSince the latest update the "Filters" button in Playlist, Artists and Albums views does not work when tapped. Tapping on search field works, but tapping on the x to clos...

Newbie

Plan Premium Country UK Device Moto G4 Operating System Android 7.0   My Question or Issue Since the latest update the "Filters" button in Playlist, Artists and Albums views does not w...

e-_psei5bxmim

Newbie

2561 Views

6 replies

9 likes

  • 2561 Views
  • 6 replies
  • 9 likes

Solved!! Spotify Pauzes on Android

Plan: PremiumCountry: NL DeviceGalaxy S10eOperating SystemAndroid (latest) My Question or IssueSpotify keeps pauzing songs randomly while listening (only when the sceen lock is on). It also happens to offline albums / playlists so this can rule out i...

Casual Listener

Plan: Premium Country: NL   Device Galaxy S10e Operating System Android (latest)   My Question or Issue Spotify keeps pauzing songs randomly while listening (only when the sce...

SvenDinslage

Casual Listener

601 Views

1 replies

0 likes

  • 601 Views
  • 1 replies
  • 0 likes