Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountry: UK DeviceiPhone 7Operating SystemiOS 12.3.1 My Question or IssueAm I losing my head or has the Spotify app decided I can't view artists I've downloaded in my library anymore? Instead, I can only view artist I've 'liked.' If its tr...
Plan Premium Country: UK Device iPhone 7 Operating System iOS 12.3.1 My Question or Issue Am I losing my head or has the Spotify app decided I can't view artists I've download...
422 Views
0 replies
2 likes
PlanPremiumCountryUKDeviceSamsung Galaxy S10Operating SystemAndroid 9 My Question or IssueWhen using the Spotify App I am experiencing issues with the music cutting out during a phone call. I have my music playing the background when on a phone call....
Plan Premium Country UK Device Samsung Galaxy S10 Operating System Android 9 My Question or Issue When using the Spotify App I am experiencing issues with the music cutting out durin...
Community Legend
5339 Views
1 replies
0 likes
PlanPremiumCountryFrance DeviceOne plus oneOperating SystemAndroid 9 My Question or IssueHi, randomly online musics are not playing the player is in lecture mode but timer doesn't move and no music (like there is no more internet and it's waiting to ...
Plan Premium Country France Device One plus one Operating System Android 9 My Question or Issue Hi, randomly online musics are not playing the player is in lecture mode but t...
Community Legend
755 Views
1 replies
0 likes
PlanPremiumCountryTurkeyDevice(Huawei P20 Pro)Operating System(Android 9) My Question or IssueHello, I am facing an issue and I beleive I am not the only one. When playing a song in my car (2016 Vw Jetta), the track informations are not updated corre...
Plan Premium Country Turkey Device (Huawei P20 Pro) Operating System (Android 9) My Question or Issue Hello, I am facing an issue and I beleive I am not the only one.  ...
816 Views
0 replies
1 likes
PlanPremiumCountry DevicePixel 2XLOperating SystemAndroid latest My Question or IssueBefore the update I only ever saved albums that I liked to my library - pretty much never used the follow function. The artists for those albums would show up in my ...
Plan Premium Country Device Pixel 2XL Operating System Android latest My Question or Issue Before the update I only ever saved albums that I liked to my library - pret...
426 Views
0 replies
2 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or Issue
Plan Premium Country Canada Device Samsung Galaxy S7 Operating System Android Oreo My Question or Issue
270 Views
0 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueplaying an album in the right running order
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue playing...
244 Views
0 replies
0 likes
cihazMeizu 16. İşletim sistemi Android 8.1 Sorum veya Sorunum Geri, duraklama ve sonraki butonunu göremiyorum Yeraltı rengiyle aynı siyah renk için.
cihaz Meizu 16. İşletim sistemi Android 8.1 Sorum veya Sorunum Geri, duraklama ve sonraki butonunu göremiyorum Yeraltı rengiyle aynı s...
362 Views
0 replies
0 likes
All of a sudden Waze will not connect. Once a day or so a blue bar will say "In the car?" but it won't allow me to do anything. The toggle for the navigation is on. I have restarted the phone and cleared the cache. PlanPremiumCountryUnited States Dev...
All of a sudden Waze will not connect. Once a day or so a blue bar will say "In the car?" but it won't allow me to do anything. The toggle for the navigation is on. I have restarted the phone and cle...
322 Views
0 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Not applicable
631 Views
2 replies
0 likes
PlanPremiumCountryBrazilDeviceASUS Zenfone MaxShotOperating SystemAndroid My Question or IssueThe interface of spotify don´t show anymore the option to see all my music on the library. Now shows just Playlist, Artist and Album. The worst part is to h...
Plan Premium Country Brazil Device ASUS Zenfone MaxShot Operating System Android My Question or Issue The interface of spotify don´t show anymore the option to see all my music on th...
297 Views
0 replies
0 likes
I have Spotify 8.5.10.774 on Android.In previous versions I could go to all songs under 'your library' and from there I could play all my music, meaning all song's I liked and were downloaded to my mobile.This option seems to have disappeared. How ca...
I have Spotify 8.5.10.774 on Android. In previous versions I could go to all songs under 'your library' and from there I could play all my music, meaning all song's I liked and were downloaded to my...
Composer
668 Views
3 replies
1 likes
PlanPremiumCountryThe Netherlands DeviceSamsung Galaxy A5 My Question or IssueHow do I rollback the Spotify app to the version before the last library update? This new system is terrible. I want the old system back: sort by artists, alphabetically, t...
Plan Premium Country The Netherlands Device Samsung Galaxy A5 My Question or Issue How do I rollback the Spotify app to the version before the last library update? This new syste...
549 Views
0 replies
2 likes
PlanPremiumCountryNetherlandsDeviceAlldocube Young X5Operating SystemAndroid 7.0 NougatSpotify Version8.5.11.762 (but all the versions before had the same issue. ) Unresponsive loading daily mix. The green thingy keeps rotating and it shows 'null' in...
Plan Premium Country Netherlands Device Alldocube Young X5 Operating System Android 7.0 Nougat Spotify Version 8.5.11.762 (but all the versions before had the same issue. ) Un...
330 Views
0 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEverytime I use spotify on my galaxy watch and my galaxy s8 goes into sleep I am unable to co...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Everyti...
330 Views
0 replies
0 likes
Since the layers spotify update, it is no longer possible to long press a track and remove the download. I can unlike the song but the download remains, some songs I only want to listen to when I'm streaming and I don't want them on my device.I want ...
Since the layers spotify update, it is no longer possible to long press a track and remove the download. I can unlike the song but the download remains, some songs I only want to listen t...
Visitor
2208 Views
1 replies
1 likes
PlanPremiumCountryTurkeyDeviceSamsung J5Operating SystemAndroid 6.0.1App Version8.5.11.762My Question or IssueListing of songs within the album, very slowed. Songs that I have not recorded for the album are also visible.The app was annoying after the...
Plan Premium Country Turkey Device Samsung J5 Operating System Android 6.0.1 App Version 8.5.11.762 My Question or Issue Listing of songs within the album, very slowed. Songs that I have n...
Roadie
1908 Views
3 replies
1 likes
PlanPremiumCountryUSA DeviceSamsung Galaxy 8+Operating SystemAndroid My Question or IssueSuddenly no matter what playlist I'm playing, Spotify moves to the next song after only 30 seconds or so. I've seen this topic posted from as far back as 2016, b...
Plan Premium Country USA Device Samsung Galaxy 8+ Operating System Android My Question or Issue Suddenly no matter what playlist I'm playing, Spotify moves to the next song a...
363 Views
0 replies
0 likes
Bonjour, depuis une récente mise à jour, la lecture s'arrête lorsque le téléphone(Samsung S8+) passe en veille(écran noir) et reprend dès que je le sors de la veille. Quelle est la solution?
Bonjour, depuis une récente mise à jour, la lecture s'arrête lorsque le téléphone(Samsung S8+) passe en veille(écran noir) et reprend dès que je le sors de la veille. Quelle est la ...
336 Views
0 replies
0 likes
I have 2 devices an android (samsung galaxy s9 +) and one ios (ipad 2017), in ios i can share the songs, already in android not, and wanted to solve the problem in android, already tried the solution to put 2 bills but it was temporary this solution....
I have 2 devices an android (samsung galaxy s9 +) and one ios (ipad 2017), in ios i can share the songs, already in android not, and wanted to solve the problem in android, already tried the solution...
282 Views
0 replies
0 likes
