Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryCanadaDeviceSamsung Galaxy A6+Operating SystemAndroidOreo My Question or IssueI can't use newer versions of Spotify with the updated interface where music and podcasts are separated. It's WAY TOO LAGGY! It take 30 seconds to load pl...
Plan Premium Country Canada Device Samsung Galaxy A6+ Operating SystemAndroid Oreo My Question or Issue I can't use newer versions of Spotify with the updated interface where music a...
Community Legend
974 Views
5 replies
0 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy Note 10+ So I have made the switch from iOS to android and what I loved about ios is that I didn't need to unlock my phone to go to a point in a track that I loved. However, I've spent a few hours trying t...
Plan Premium Country Canada Device Samsung Galaxy Note 10+ So I have made the switch from iOS to android and what I loved about ios is that I didn't need to unlock my phone to g...
476 Views
0 replies
0 likes
PlanPremiumCountryAustraliaDeviceLG V30+Operating SystemAndroid Pie My Question or IssueSo connecting to Chromecast is a big issue. For some albums it will connect with no issues, for other albums it wont. It will say it's connecting, but never will....
Plan Premium Country Australia Device LG V30+ Operating System Android Pie My Question or Issue So connecting to Chromecast is a big issue. For some albums it will con...
325 Views
0 replies
1 likes
PremiumUSGalaxy 8+Android Oreo When I search in my playlists, in library, and enter one of the options, when I leave that options window to go back, the search results are cleared. On the iOS app, the search results remain. Is that possible on the An...
Premium US Galaxy 8+ Android Oreo When I search in my playlists, in library, and enter one of the options, when I leave that options window to go back, the search results are cleared. On ...
227 Views
0 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy daily mixes on my android phone are already 3 months the same and don't change. On my comp...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My dail...
Community Legend
303 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceMotorola AndroidOperating SystemAndroid 8.1.0 My Question or IssueSpotify no longer sees my AVR (a Yamaha networked receiver), or any other Spotify connect devices on my network. It still works from my wife's phone. somethi...
Plan Premium Country USA Device Motorola Android Operating System Android 8.1.0 My Question or Issue Spotify no longer sees my AVR (a Yamaha networked receiver), or any other Spotify...
319 Views
0 replies
0 likes
PlanPremium (Family)CountryUnitedd KingdomDeviceSony Xperia M2Operating SystemAndroid 5.1.1 (Lollipop) My Question or IssueUpon pressing scan to join underneath the devices available, i'm met with the pop-up (image attached) 'New: Spotify Codes'. How...
Plan Premium (Family) Country Unitedd Kingdom Device Sony Xperia M2 Operating System Android 5.1.1 (Lollipop) My Question or Issue Upon pressing scan to join underneath the devices a...
Spotify Star
4845 Views
11 replies
0 likes
Premium family account UkSamsung s8All software up to date I have downloaded the app and deleted it 5 or 6 times now and doesnt work. It comes up with a black screen with the logo in the middle, goes to the home screen the straight back to the black ...
Premium family account Uk Samsung s8 All software up to date I have downloaded the app and deleted it 5 or 6 times now and doesnt work. It comes up with a black screen with the logo...
Community Legend
541 Views
3 replies
0 likes
Premium familynetherlands DeviceSamsung Galaxy 9+Operating SystemAndroid Oreo after reinstalling the app several times, checking if it works on the web player and other androids and Iphones The spotify app doesn't load properly: the home page, the pl...
Premium family netherlands Device Samsung Galaxy 9+ Operating System Android Oreo after reinstalling the app several times, checking if it works on the web player and other...
Community Legend
1538 Views
1 replies
1 likes
Apple Music supports a widget. I do not like Apple Music, but it offers as much music as Spotify. I would like to keep Spotify, but the removal of the widget I used everyday is a kind of like a slap in the face as a customer. I have faith the Spotify...
Apple Music supports a widget. I do not like Apple Music, but it offers as much music as Spotify. I would like to keep Spotify, but the removal of the widget I used everyday is a kind of like a slap ...
Community Legend
1161 Views
3 replies
10 likes
PlanPremium (the 2-months-free offer)CountryFranceDeviceSamsung A8Operating SystemAndroid Pie My Question or IssueHello, here is the problem I have with my Spotify account : all my music suddenly got unloaded and whenever I try to redownload it, the ...
Plan Premium (the 2-months-free offer) Country France Device Samsung A8 Operating System Android Pie My Question or Issue Hello, here is the problem I have with my Spotify acco...
Community Legend
365 Views
1 replies
0 likes
PlanFree/PremiumCountry DeviceHuawei P20, Gigabyte Aero 15 Operating SystemAndroid Oreo, Ubuntu My Question or IssueI had accidentally block certain songs while using Spotify on my phone. Whenever I tried to skip certain songs, I would accidentally c...
Plan Free/Premium Country Device Huawei P20, Gigabyte Aero 15 Operating System Android Oreo, Ubuntu My Question or Issue I had accidentally block certain songs while u...
Community Legend
1325 Views
1 replies
2 likes
PlanPremium CountryFrance DeviceHonor 20 View Operating SystemAndroid My Question or IssueBonjour, avec l'ancienne mise à jour Spotify, nous pouvions sauvegarder des titres et nous pouvions rechercher à l'intérieur de ceux ci. Avec la nouvelle mise à...
Plan Premium Country France Device Honor 20 View Operating System Android My Question or Issue Bonjour, avec l'ancienne mise à jour Spotify, nous pouvion...
Community Legend
629 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceLG V30Operating System Android 8.0.0 My Question or IssueEver since Young Thug's Beautiful Thugger Girls album, I havent been able to listen to any of his new albums(except for Super Slimey). It was like this even when I ha...
Plan Premium Country USA Device LG V30 Operating System Android 8.0.0 My Question or Issue Ever since Young Thug's Beautiful Thugger Girls album, I havent been able to ...
Community Legend
327 Views
1 replies
0 likes
PlanFree/PremiumCountry DeviceAny androidOperating SystemAndroid, AUDI smartphone interface My Question or IssueEverytime I make or recive calls spotify stops but won't resume after call finishes
Plan Free/Premium Country Device Any android Operating System Android, AUDI smartphone interface My Question or Issue Everytime I make or recive calls spotify stops but won't ...
Community Legend
708 Views
3 replies
0 likes
I just found out why my widget dont work anymore on my Note9. I dont get why Spotify shuns Android users. One of the reasons people use Andoid is the widgets and i use the Spotify widget quite allot during the day.Your so called solution is a lazy so...
I just found out why my widget dont work anymore on my Note9. I dont get why Spotify shuns Android users. One of the reasons people use Andoid is the widgets and i use the Spotify widg...
Community Legend
2169 Views
6 replies
10 likes
PlanPremiumCountryUSADevicePixel 3 XLOperating SystemAndroid 10 - Patch level September 5, 2019Spotify Version: 8.5.22.734My Question or IssueWhen I try to connect the clock to Spotify I get a screen that briefly says "Loading..." and I'm then taken ...
Plan Premium Country USA Device Pixel 3 XL Operating System Android 10 - Patch level September 5, 2019 Spotify Version: 8.5.22.734 My Question or Issue When I try to connect the clock to Sp...
704 Views
0 replies
0 likes
PlanPremiumCountryGermanyDevice(Samsung Galaxy S5)Operating System(Android) My Question or IssueHi,I store my music on my external SD card but the spotify app is still on the internal storage of my mobile and it takes about 6GB. It's not possible to ...
Plan Premium Country Germany Device (Samsung Galaxy S5) Operating System (Android) My Question or Issue Hi, I store my music on my external SD card but the spotify app is st...
Community Legend
496 Views
3 replies
0 likes
PlanPremiumCountrySwedenDeviceHuawei LYO-L21Operating SystemAndroid 5.1 My Question or IssueWhen I download local songs onto my phone, they become garbled as if the song is constantly jumping back and forth several times a second.They work fine on my...
Plan Premium Country Sweden Device Huawei LYO-L21 Operating System Android 5.1 My Question or Issue When I download local songs onto my phone, they become garbled as if the song is c...
Newbie
465 Views
1 replies
1 likes
How do I find songs that were automatically downloaded, for instance Discover Weekly mixtape in my case it gets downloaded every week. So I don't "like" the songs individually, it just downloads the mixtape 'cause I changed the toggle switch on to do...
How do I find songs that were automatically downloaded, for instance Discover Weekly mixtape in my case it gets downloaded every week. So I don't "like" the songs individually, it just downloads the ...
336 Views
0 replies
0 likes
