Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
DeviceAndroid 9Operating SystemAndroid One 9 My Question or IssueWhy do I have to have a song playing before I'm able to connect to a chromecast? How to reproduce:Open Spotify App on phone.Navigate to connected devices and select your Chromecast devi...
Device Android 9 Operating System Android One 9 My Question or Issue Why do I have to have a song playing before I'm able to connect to a chromecast? How to reproduce: Open Spo...
409 Views
0 replies
0 likes
PlanPremiumCountryUSA DevicePixel 3XLOperating SystemAndroid 9.0 My Question or IssueRecently the Spotify application is not playing through the Google alarm clock. I can set the alarm to link with Spotify and it works but once spotify closes down in...
Plan Premium Country USA Device Pixel 3XL Operating System Android 9.0 My Question or Issue Recently the Spotify application is not playing through the Google alarm clock. I ...
825 Views
0 replies
18 likes
PlanFreeCountryIndiaDeviceOnePlus 7 ProOperating SystemAndroid 9 Pie - Oxygen OS 9.5.8.GM21AA My Question or IssueI had saved a lot of my favorite songs by pressing the "heart" icon on the corresponding song that I liked. So this automatically added ...
Plan Free Country India Device OnePlus 7 Pro Operating System Android 9 Pie - Oxygen OS 9.5.8.GM21AA My Question or Issue I had saved a lot of my favorite songs by pressing the "hear...
1568 Views
0 replies
2 likes
PlanPremiumCountrySwitzerlandDeviceSamsung Note 9 and NAD amplifier with bluesound moduleOperating SystemAndroid 9 I have been using Spotify Connect without problems for the last 2 years. I use my Samsung Note 9 to control my NAD amplifier with blues...
Plan Premium Country Switzerland Device Samsung Note 9 and NAD amplifier with bluesound module Operating System Android 9 I have been using Spotify Connect without problems for the la...
Regular
6023 Views
15 replies
3 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
326 Views
0 replies
2 likes
PlanPremiumCountryAustria DeviceHuawei P10 Lite (my account)Huawei Mate 20 Lite (account of my wife) Operating SystemAndroid 8, Spotify: 8.5.11.762Android 9, Spotify: 8.5.11.762 My Question or IssueChromecast Audio worked yesterday, but today it just...
Plan Premium Country Austria Device Huawei P10 Lite (my account) Huawei Mate 20 Lite (account of my wife) Operating System Android 8, Spotify: 8.5.11.762 Android 9, Spotify: ...
Newbie
43987 Views
39 replies
26 likes
PlanFreeCountry DeviceLG G5Operating SystemAndroid 8 My Question or IssueDaily mix is not working on my phone anymore, it works fine on the desktop version. The daily mix does not show on home anymore neither does the whole "made for you" section. If...
Plan Free Country Device LG G5 Operating System Android 8 My Question or Issue Daily mix is not working on my phone anymore, it works fine on the desktop version. The ...
397 Views
0 replies
1 likes
Today I realised that on the web player I can start a radio off an Album but I can't do it on phone Android app (updated)... another annoying non-sense glitch. I'll stick with Google Play Music at the moment, non funny glitches so far!I'm findind too...
Today I realised that on the web player I can start a radio off an Album but I can't do it on phone Android app (updated)... another annoying non-sense glitch. I'll stick with Google Play Music at th...
247 Views
0 replies
0 likes
Have a premium Spotify account on an Honor 10 Lite. Most times I open the app its just a black screen that eventually freezes my phone. If the homepage loads and I try to navigate to anything it's just the green loading circle until again my phone fr...
Have a premium Spotify account on an Honor 10 Lite. Most times I open the app its just a black screen that eventually freezes my phone. If the homepage loads and I try to navigate to anything it's ju...
429 Views
0 replies
0 likes
PlanPremiumCountryU.S DeviceGalaxy s9 Operating SystemAndroid v9, Pie My Question or IssueI've seen threads about this however they're marked "solved" and nothing has worked for mine. The back button doesn't work in lock screen, from the notification...
Plan Premium Country U.S Device Galaxy s9 Operating System Android v9, Pie My Question or Issue I've seen threads about this however they're marked "solved" and n...
Spotify Legend
994 Views
1 replies
0 likes
PlanPremiumCountryEgyptDeviceLenovo S90Operating SystemAndroid 5.0.2 My Question or IssueNothing comes up when I search for any Podcast by name (e.g. Ear Biscuits), and when I just search for podcast as a category nothing comes up.
Plan Premium Country Egypt Device Lenovo S90 Operating System Android 5.0.2 My Question or Issue Nothing comes up when I search for any Podcast by name (e.g. Ear Biscuits), and when...
Spotify Legend
371 Views
1 replies
0 likes
Buenos días, soy un cliente premium y tengo un galaxy s8 + .. desde hace una semana, cada vez que tengo Spotify en cualquier altavoz, cuando bloqueo el movil la música se para, y al desbloquearlo, se escucha de nuevo. Solamente me pasa.con Spotify, y...
Buenos días, soy un cliente premium y tengo un galaxy s8 + .. desde hace una semana, cada vez que tengo Spotify en cualquier altavoz, cuando bloqueo el movil la música se para, y al desbloque...
Spotify Legend
3300 Views
1 replies
0 likes
I've followed the spotify storage instructions to save music to my SD card, but I don't have the option on my settings that spotify suggest I use...Tap Other, then Storage.'Other' appears as a heading with only the logout option underneath.My phone m...
I've followed the spotify storage instructions to save music to my SD card, but I don't have the option on my settings that spotify suggest I use... Tap Other, then Storage. 'Other'...
Community Legend
840 Views
1 replies
1 likes
DeviceHuawei P20Operating SystemAndroid 8.1.0 My Question or IssueIf I want to add a song to a playlist the playlists are not sorted in the selection list. Before the update the playlists were sorted the way I arranged them.
Device Huawei P20 Operating System Android 8.1.0 My Question or Issue If I want to add a song to a playlist the playlists are not sorted in the selection list. Before the...
325 Views
0 replies
1 likes
PlanPremiumCountryUS DeviceGoogle pixel XL 2Operating SystemAndroid 9 My Question or IssuePodcast Dan Carlin's Hardcore History episodes 50 and 51 will not playback. Believe it to be an issue on Spotify's end; I've tried restarting, clearing cache an...
Plan Premium Country US Device Google pixel XL 2 Operating System Android 9 My Question or Issue Podcast Dan Carlin's Hardcore History episodes 50 and 51 will not pla...
Newbie
837 Views
1 replies
1 likes
PlanPremiumCountryAustraliaDeviceOnePlus 7 ProOperating SystemAndroid Pie 9 My Question or IssueHey there,The issue happens when I connect to my car's bluetooth after the next song plays. I can't skip, pause or do anything with Spotify from my head u...
Plan Premium Country Australia Device OnePlus 7 Pro Operating System Android Pie 9 My Question or Issue Hey there, The issue happens when I connect to my car's bluetooth after the n...
Spotify Legend
2370 Views
2 replies
0 likes
PlanPremiumCountryTurkeyDevices9+Operating System My Question or IssueWhen im at home network everything is okay with spotify. But when im at work spotify keeps disconnecting from network. And yes only spotify disconnects, every other thing keeps wor...
Plan Premium Country Turkey Device s9+ Operating System My Question or Issue When im at home network everything is okay with spotify. But when im at work spotify keeps disconn...
467 Views
0 replies
0 likes
Hey, it seems that the issue identified in this posthttps://community.spotify.com/t5/Android/Spotify-playlists-folders-order-isn-t-synced-between-Windows/m-p/4694209 Doesn't have a solution now on the new Android app design. The only option at the to...
Hey, it seems that the issue identified in this post https://community.spotify.com/t5/Android/Spotify-playlists-folders-order-isn-t-synced-between-Windows/m-p/4694209 Doesn't have a solutio...
355 Views
0 replies
2 likes
PlanPremiumCountryEl SalvadorDeviceSony Xperia XA UltraOperating SystemAndroid Nougat My Question or IssueI subscribed to premium using the recent discount and am loving the service so far. My only concern is that the green "downloaded" icon keeps di...
Plan Premium Country El Salvador Device Sony Xperia XA Ultra Operating System Android Nougat My Question or Issue I subscribed to premium using the recent discount and am loving the ...
Casual Listener
9247 Views
4 replies
0 likes
PlanPremium [student]Devicelg g6 v8.5.11.762Operating Systemwin10 v1.1.9.383.g9f48828e(windows store edition) ive tried literally every possible option given on this site but nothing seems to fix my problem. whenever i try and download any playlist r...
Plan Premium [student] Device lg g6 v8.5.11.762 Operating System win10 v1.1.9.383.g9f48828e(windows store edition) ive tried literally every possible option given on ...
354 Views
0 replies
0 likes
