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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

116028 Views

27 replies

4 likes

  • 116028 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

NormalAverage

Newbie

233464 Views

149 replies

11 likes

Android
autoplay
bluetooth
  • 233464 Views
  • 149 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

593420 Views

79 replies

3 likes

  • 593420 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

487109 Views

580 replies

42 likes

Account
Free
  • 487109 Views
  • 580 replies
  • 42 likes

Superuser Contribution Music cutting out during a call.

PlanPremiumCountryUKDeviceSamsung Galaxy S10Operating SystemAndroid 9 My Question or IssueWhen using the Spotify App I am experiencing issues with the music cutting out during a phone call. I have my music playing the background when on a phone call....

Newbie

Plan Premium Country UK Device Samsung Galaxy S10 Operating System Android 9   My Question or Issue When using the Spotify App I am experiencing issues with the music cutting out durin...

Petya

Community Legend

6840 Views

1 replies

0 likes

  • 6840 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't let me save to my SD card

I've followed the spotify storage instructions to save music to my SD card, but I don't have the option on my settings that spotify suggest I use...Tap Other, then Storage.'Other' appears as a heading with only the logout option underneath.My phone m...

Newbie

I've followed the spotify storage instructions to save music to my SD card, but I don't have the option on my settings that spotify suggest I use... Tap Other, then Storage. 'Other'...

Petya

Community Legend

941 Views

1 replies

1 likes

  • 941 Views
  • 1 replies
  • 1 likes

Superuser Contribution My Samsung 7 on a premium trial account downloads files to the device storage only

PlanPremiumCountryUK Operating SystemAndroid 8.0.0 My Question or Issue My Samsung Galaxy S7 on a premium trial account downloads files to the devicestorage onlyThe SDoption seems to be greyed out and doesn't respond to clicking but is registering th...

Newbie

Plan Premium Country UK    Operating System Android 8.0.0   My Question or Issue  My Samsung Galaxy S7 on a premium trial account downloads files to the device storage o...

Petya

Community Legend

1002 Views

1 replies

0 likes

galaxy s7
S7
Storage on sd card
Trial
  • 1002 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify hängt sich ständig auf

PlanPremiumCountryGermanyDeviceLG thinkQOperating SystemAndroid Seit 3 tagen stürzt spotify ständig bei mir ab wenn ich entweder in meinen home screen gehe oder mein handy in den stand by modus versetzte. Ich hab fast alles schon ausprobiert wie app ...

Newbie

Plan Premium Country Germany Device LG thinkQ Operating System Android   Seit 3 tagen stürzt spotify ständig bei mir ab wenn ich entweder in meinen home screen gehe oder mein handy in d...

Petya

Community Legend

3339 Views

1 replies

1 likes

  • 3339 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playlists de sertanejo que eu não ouço aparecendo nos meus recentes

PlanPremiumCountryBrazil Device(Xioami Mi Operating System(Android 9.) My Question or Issue Tenho notado que músicas de sertanejo estão aparecendo nas minhas recentes, sendo que eu já desloguei de todos os dispositivos e mudei a senha.O que é estranh...

Casual Listener

Plan Premium Country Brazil   Device (Xioami Mi 😎 Operating System (Android 9.)   My Question or Issue   Tenho notado que músicas de sertanejo estão aparecendo nas minhas ...

Daisy

Spotify Legend

1090 Views

1 replies

0 likes

  • 1090 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lecture aléatoire

Bonjour.Est-il possible sur android d'effectuer une lecture aléatoire sur tous les albums de la bibliothèque?Merci!

Visitor

Bonjour. Est-il possible sur android d'effectuer une lecture aléatoire sur tous les albums de la bibliothèque? Merci!  

Daisy

Spotify Legend

1143 Views

1 replies

0 likes

  • 1143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta premium en mi PC pero no en mi Moto Z2 Force

PlanPremiumCountryMéxicoDeviceMoto Z2 ForceOperating System(Android 8.0.0) My Question or IssueActive en mi PC el plan PREMIUM, me conecto con mi cuenta de Facebook, en mi PC todo funciona bien con todas las caracteristicas Premium. Instale en mi Mot...

Newbie

Plan Premium Country México Device Moto Z2 Force Operating System (Android 8.0.0)   My Question or Issue Active en mi PC el plan PREMIUM, me conecto con mi cuenta de Facebook, en ...

Daisy

Spotify Legend

715 Views

1 replies

0 likes

android 8.0.0
Moto Z2 Force
  • 715 Views
  • 1 replies
  • 0 likes

Superuser Contribution Difference between 'Remove' and 'Remove download' commands

PlanPremiumCountryItalyDevice Operating SystemAndroid My Question or IssueHi,I have just subscribed to Spotify Premium and have a question concerning the library and downloads on my Android mobile.What is the difference between the 'Remove' and 'Remo...

Visitor

  Plan Premium Country Italy Device   Operating System Android   My Question or Issue Hi, I have just subscribed to Spotify Premium and have a question concerning the libra...

Daisy

Spotify Legend

2181 Views

1 replies

0 likes

  • 2181 Views
  • 1 replies
  • 0 likes

Phantom playlist keeps appearing

Premium account, galaxy s8For the past week this playlist called "mixedtape hits" keeps appearing in my playlists and high jacks my account. It automatically starts playing even when I am listening to other music. I never created this list, I can't d...

Casual Listener

Premium account, galaxy s8 For the past week this playlist called "mixedtape hits" keeps appearing in my playlists and high jacks my account. It automatically starts playing even when I am listening...

eltoch

Composer

724 Views

1 replies

0 likes

  • 724 Views
  • 1 replies
  • 0 likes

motorola one XT1941-3 SD Card issues

PlanPremiumCountryBrazilDevicemotorola oneOperating SystemAndroid Pie (9)My Question or IssueSo actually I have been getting this issue since my old SAMSUNG Galaxy Grand Prime Duos back in 2016, and each phone I owned after (lenovo Vibe K5, motorola ...

Visitor

Plan Premium Country Brazil Device motorola one Operating System Android Pie (9) My Question or Issue So actually I have been getting this issue since my old SAMSUNG Galaxy Grand Prime ...

407 Views

0 replies

0 likes

  • 407 Views
  • 0 replies
  • 0 likes

Why the constant UI updates and why does my playlist keep re-dowloading songs?

PlanPremiumCountryUkDevicePixel 3, though the problem has migrated several phonesMy Questions and issuesI'm just getting quite frustrated to be honest- I've had Spotify for probably 6 years plus now and I don't understand firstly:Why there is the con...

Casual Listener

Plan Premium Country Uk Device Pixel 3, though the problem has migrated several phones My Questions and issues I'm just getting quite frustrated to be honest- I've had Spotify for probably 6 y...

t_spence12

Casual Listener

3046 Views

2 replies

1 likes

  • 3046 Views
  • 2 replies
  • 1 likes

Superuser Contribution Download for offline settings. Android app on Chromebook

I am in the US and have the Premium plan. I just installed the android app onto my Chromebook (HP 360X 14) and was wondering how change the settings so nothing downloads for offline onto the chromebook. I still would like to be able to go on my phone...

Visitor

I am in the US and have the Premium plan. I just installed the android app onto my Chromebook (HP 360X 14) and was wondering how change the settings so nothing downloads for offline onto the chromebo...

Petya

Community Legend

1010 Views

1 replies

0 likes

  • 1010 Views
  • 1 replies
  • 0 likes

I need help syncing offline songs (campus WiFi)

Hello! I recently moved to a campus where there seems to be a restriction on their Wifi so spotify refuses to sync my local files from my PC to the phone. This is VERY frustrating, as I have a lot of local files that I want to sync. Surely there must...

Regular

Hello!   I recently moved to a campus where there seems to be a restriction on their Wifi so spotify refuses to sync my local files from my PC to the phone. This is VERY frustrating, as I ha...

luviv

Visitor

2696 Views

3 replies

0 likes

  • 2696 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music menu laggy

PlanPremiumCountryFranceDeviceOnePlus 6Operating SystemAndroid Pie My Question or IssueSince the new UI for albums, artists and playlists appeared a few days ago, the Music menu is supper laggy.For example, when I select an album it takes 3 seconds t...

Newbie

Plan Premium Country France Device OnePlus 6 Operating System Android Pie   My Question or Issue Since the new UI for albums, artists and playlists appeared a few days ago, the Music m...

Petya

Community Legend

2059 Views

2 replies

2 likes

Android
Android 9
Android App
Lag
laggy
  • 2059 Views
  • 2 replies
  • 2 likes

Superuser Contribution Spotify going extremely slow since a few weeks

PlanPremiumCountrySpainDeviceWikoOperating SystemAndroid Hi thereI am having troubles with Spotify. Since a few weeks, app is very very slow when I try specially to go into my downloaded albums. The green circle keeps on rolling for a lot of time and...

Casual Listener

Plan Premium Country Spain Device Wiko Operating System Android   Hi there I am having troubles with Spotify. Since a few weeks, app is very very slow when I try specially to go into...

Petya

Community Legend

2293 Views

7 replies

6 likes

  • 2293 Views
  • 7 replies
  • 6 likes

Superuser Contribution OFFLINE MUSIC TOO SLOW

Dear spotify community, I have an Huaweii P30 Lite with a Sandisk Ultra 32GB UHS-I/Class 10 memory card. The spotify app is just very slow on every aspect (opening, searching playlist, searching song) It just take forever to do everything. I have use...

Newbie

Dear spotify community,   I have an Huaweii P30 Lite with a Sandisk Ultra 32GB UHS-I/Class 10 memory card.  The spotify app is just very slow on every aspect (opening, searching play...

Petya

Community Legend

1700 Views

2 replies

1 likes

Android
memory card
sandisk
  • 1700 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Android App crashes immediately after starting

Hey everyone.My Spotify app is not starting all of a sudden. As soon as I try to start the app it crashes and shows a message that "the application has stopped working". I tried restarting my phone, re-installing the app, clearing cache and data but ...

Casual Listener

Hey everyone. My Spotify app is not starting all of a sudden. As soon as I try to start the app it crashes and shows a message that "the application has stopped working". I tried restarting my phone...

Petya

Community Legend

3625 Views

6 replies

0 likes

  • 3625 Views
  • 6 replies
  • 0 likes

Superuser Contribution Playback stops on multiple devices

For the last few months I've been having this issue where Spotify will spontaneously stop playing music, including in the middle of a song. Information about my setup: Device Configurations:Connected devices: 1 - 3 desktop/PCs connected, 1 Google Hom...

Casual Listener

For the last few months I've been having this issue where Spotify will spontaneously stop playing music, including in the middle of a song. Information about my setup:   Device Configurations:...

Petya

Community Legend

2652 Views

1 replies

0 likes

All Platforms
Other
  • 2652 Views
  • 1 replies
  • 0 likes

Superuser Contribution Battery Drain

Hey, I've already posted a note on this problem, but it's a big one so I'm try again to have some answers from the developper community. Why spotify eat my battery phone ? The App, even turned off and in offline mode, uses always 20 to 30 % of my bat...

Casual Listener

Hey,   I've already posted a note on this problem, but it's a big one so I'm try again to have some answers from the developper community. Why spotify eat my battery phone ? The App, even ...

Petya

Community Legend

11536 Views

29 replies

3 likes

  • 11536 Views
  • 29 replies
  • 3 likes

Solved!!Superuser Contribution Since updating to android 10, music keeps randomly skipping and starting by itself

PlanPremium DuoCountryCurrently in Germany temporarly. Account created in ArgentinaDevicePixel 3aXLOperating SystemAndroid 10 My Question or IssueThis is really annoying. In my Pixel 3a, Spotify is randomly skipping tracks (sometimes one or twice a d...

Casual Listener

Plan Premium Duo Country Currently in Germany temporarly. Account created in Argentina Device Pixel 3aXL Operating System Android 10   My Question or Issue This is really annoying. &n...

nicocarbone

Casual Listener

3510 Views

3 replies

0 likes

  • 3510 Views
  • 3 replies
  • 0 likes