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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

391009 Views

545 replies

35 likes

Account
Free
  • 391009 Views
  • 545 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8174 Views

0 replies

7 likes

  • 8174 Views
  • 0 replies
  • 7 likes

Superuser Contribution Music Briefly Stopping and Resuming ~9 Seconds

PlanFreeCountryUSDeviceSamsung C101(Also Webplayer)Operating SystemAndroid 4.4.2 Jelly Bean (ChromeOS) My Question or IssueAbout a couple months ago I started to have issues with my phone stopping music around the ninth second of each song, but it wa...

Visitor

Plan Free Country US Device Samsung C101 (Also Webplayer) Operating System Android 4.4.2 Jelly Bean  (ChromeOS)      My Question or Issue About a couple months ago I ...

Petya

Community Legend

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Car view won't keep the screen on anymore

So previously I was able to have my Spotify play in Car View and my screen would stay on as long as it was running in car view but just a couple days ago it started to time out and turn off. I tried looking at my android display settings in the scree...

Newbie

So previously I was able to have my Spotify play in Car View and my screen would stay on as long as it was running in car view but just a couple days ago it started to time out and turn off. I tried ...

arndtinger

Casual Listener

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes

Spotify shuts itself down

After new update, Spotify completely shuts itself down when my phone (Galaxy Note 3) connects to the Internet.

Casual Listener

After new update, Spotify completely shuts itself down when my phone (Galaxy Note 3) connects to the Internet.  

eltoch

Composer

942 Views

1 replies

0 likes

  • 942 Views
  • 1 replies
  • 0 likes

Username and Account

Hello. I have 2 problems. Songs freeze all the time. I have to turn the internet on and off for it to work again. can not listen to the quality way. The other problem is my username. it consists of ridiculous letters and numbers. I chose another user...

Visitor

  Hello.  I have 2 problems. Songs freeze all the time. I have to turn the internet on and off for it to work again. can not listen to the quality way. The other problem is my userna...

AndrewRobs01

Composer

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is it taking AGES to load a song in Android App?

PlanPremiumCountryNetherlandsDeviceSamsung S8Operating SystemAndroid 9, Pie My Question or Issue

Casual Listener

Plan Premium Country Netherlands Device Samsung S8 Operating System Android 9, Pie   My Question or Issue  

TomvB

Casual Listener

599 Views

2 replies

0 likes

  • 599 Views
  • 2 replies
  • 0 likes

Solved!! Song selection is gone

PlanPremiumCountryUSADeviceSamsung Note 8Operating SystemAndroid My Question or IssueMy spotify suddenly stopped allowing me to not only choose a song, but it also does not allow me to view the discography of any artist or play any songs from any art...

Casual Listener

Plan Premium Country USA Device Samsung Note 8 Operating System Android    My Question or Issue My spotify suddenly stopped allowing me to not only choose a song, but it also does...

Emilia_8

Community Legend

777 Views

1 replies

0 likes

Android
Note 8
selection
  • 777 Views
  • 1 replies
  • 0 likes

can’t view Discography in any artist on pixel

Plan - PremiumCountry - USA Device - Pixel 3xlOperating System - Android 10 My Question or IssueWhen I go to an artists page I can't see any album or song info. This just started today (Sept. 23, 2019)

Visitor

Plan - Premium Country - USA   Device - Pixel 3xl Operating System - Android 10   My Question or Issue When I go to an artists page I can't see any album or song info....

296 Views

0 replies

0 likes

  • 296 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't login to android

PlanFreeCountryUSADeviceMoto x4Operating SystemAndroid 9 My Question or IssueFor some reason I am unable to login to the Android app. I can login to the website just fine. I've changed my password twice, I did a clean uninstall and reinstall, and sti...

Visitor

  Plan Free Country USA Device Moto x4 Operating System Android 9   My Question or Issue For some reason I am unable to login to the Android app. I can login to the website just ...

Petya

Community Legend

500 Views

1 replies

0 likes

Android
Login
Login problem
  • 500 Views
  • 1 replies
  • 0 likes

Superuser Contribution App crashes on android phone

PlanPremiumCountry Ireland Device Omidigi A5 Pro(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Android 9(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Every time I try to save a song to my playlists by pressing the ...

Newbie

  Plan Premium Country Ireland   Device Omidigi A5 Pro (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android 9 (iOS 10, Android Oreo, Windows 10,et...

Petya

Community Legend

534 Views

1 replies

0 likes

  • 534 Views
  • 1 replies
  • 0 likes

Can't access queue

PlanPremiumCountryUSA DeviceSamsung Galaxy S8Operating SystemAndroid 9Spotify version 8.5.24.762My Question or IssueI cannot access the queue. I have the currently playing song open (album art view, see attachment), and when I tap the queue button in...

Casual Listener

Plan Premium Country USA  Device Samsung Galaxy S8 Operating System Android 9 Spotify version 8.5.24.762 My Question or Issue I cannot access the queue. I have the currently playing so...

Emilia_8

Community Legend

4002 Views

3 replies

0 likes

Android
Mobile
playback
queue
  • 4002 Views
  • 3 replies
  • 0 likes

Superuser Contribution App keeps crashing on Galaxy S10 +

PlanPremiumCountrySingapore DeviceSamsung Galaxy S10 +Operating SystemAndroid Oreo My Question or IssueThe app keeps crashing when I open the app. Keeps saying "Spotify keeps stopping". I have tried many ways to solve this like Reinstall/Uninstall, S...

Casual Listener

Plan Premium Country Singapore  Device Samsung Galaxy S10 + Operating System Android Oreo   My Question or Issue The app keeps crashing when I open the app. Keeps saying "Spotify ...

Petya

Community Legend

2534 Views

6 replies

1 likes

  • 2534 Views
  • 6 replies
  • 1 likes

Superuser Contribution Music pauses while phone is closed.

PlanFamily/PremiumCountryUSDeviceSamsung Galaxy Note 8Operating SystemAndroid My Question or IssueThe music will continue to play while my phone is open. Once I close the phone songs will play for 30 seconds tops then pause for minutes at a time. Onc...

Casual Listener

Plan Family/Premium Country US Device Samsung Galaxy Note 8 Operating System Android   My Question or Issue The music will continue to play while my phone is open. Once I close the pho...

Petya

Community Legend

538 Views

1 replies

4 likes

  • 538 Views
  • 1 replies
  • 4 likes

Superuser Contribution Downloads removed

PlanPremiumCountryIndiaDeviceSamsung M30Operating SystemAndroid 9 My Question or IssueMy downloads get deleted everyday and today I clocked it , I had set the download option " on " fr my liked songs playlist and somehow everyday for like the past 5 ...

Visitor

Plan Premium Country India Device Samsung M30 Operating System Android 9   My Question or Issue My downloads get deleted everyday and today I clocked it , I had set the download option...

Petya

Community Legend

1779 Views

3 replies

1 likes

Download bug
Downloaded music disappears
downloads
downloads gone
  • 1779 Views
  • 3 replies
  • 1 likes

Superuser Contribution Pausing music on Lock Screen won't work. (with Bluetooth listening) - Samsung S9

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S9+Operating SystemAndroid 9 My Question or IssueWhen on my lock screen (or Always On Display)... When i try to pause anything, it will just play it right away without me pressing the play button. I...

Visitor

Plan Premium Country United States Device Samsung Galaxy S9+ Operating System Android 9    My Question or Issue When on my lock screen (or Always On Display)... When i try to paus...

Petya

Community Legend

581 Views

1 replies

1 likes

Android 9
Samsung galaxy S9+
  • 581 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify downloads

I'm using Spotify on my Android phone and the issue i've encountered, is that my phone is bloated with data from Spotify. I've unlimited data plan on my phone and i don't need any chache stored on my phone, but there seems to be no way to turn that o...

Visitor

I'm using Spotify on my Android phone and the issue i've encountered, is that my phone is bloated with data from Spotify. I've unlimited data plan on my phone and i don't need any chache stored on my...

Petya

Community Legend

460 Views

1 replies

0 likes

  • 460 Views
  • 1 replies
  • 0 likes

Superuser Contribution New Liked songs does'nt contain lots of my old song library

PlanPremiumCountryUKDeviceSamsung Galaxy A70 My Question or IssueBefore the update in June I had around 4000+ songs in my song library and now most are gone. My "liked songs" only has 1362. How can I get them back. This is years of building a library...

Visitor

Plan Premium Country UK Device Samsung Galaxy A70     My Question or Issue Before the update in June I had around 4000+ songs in my song library and now most are gone. My "liked so...

Petya

Community Legend

566 Views

1 replies

0 likes

  • 566 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle plays Songs two times in a row

I've seen this posted many times over the years and I've not seen a resolution yet. I'm sure it's something simple but for the life of me I cannot get it to stop. I've uninstalled and reinstalled the app but nothing changed. I've attached a picture, ...

Newbie

I've seen this posted many times over the years and I've not seen a resolution yet. I'm sure it's something simple but for the life of me I cannot get it to stop. I've uninstalled and reinstalled the...

Emilia_8

Community Legend

3144 Views

8 replies

6 likes

  • 3144 Views
  • 8 replies
  • 6 likes

Superuser Contribution Unable to view an artist's profile page sidways//horizontally on android screen

Hi everyone, I've been a Spotify Premium listener for 5 years and currently utilize Spotify on an Android/LG X Power Smartphone device. Anyways Ive always preferred viewing Spotify on my phone screen holding it sideways/horizontally for the wideview ...

Roadie

Hi everyone, I've been a Spotify Premium listener for 5 years and currently utilize Spotify on an Android/LG X Power Smartphone device. Anyways Ive always preferred viewing Spotify on my phone screen...

Petya

Community Legend

573 Views

1 replies

0 likes

  • 573 Views
  • 1 replies
  • 0 likes

Superuser Contribution I listen to a playlist and jump to another for no reason

I have reinstalled the app, changed the password, but continues happens.PlanFree/PremiumCountrySpainDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueI listen to a playlist and jump to another for no reason

Visitor

I have reinstalled the app, changed the password, but continues happens. Plan Free/Premium Country Spain Device Samsung Galaxy Operating System Android   My Question or Issue I listen...

Petya

Community Legend

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Playlist multi-level sorting

Plan: PremiumOperating System: Android 9 My Question or IssueIs the following possible? if not I hope it will be implemented:Under playlist's 3-dots menu, 'Sort playlist', we can sort by Artist, Album, etc. Is there a way to do multi-level sort? Like...

Regular

Plan: Premium Operating System: Android 9   My Question or Issue Is the following possible? if not I hope it will be implemented: Under playlist's 3-dots menu, 'Sort playlist', we can ...

389 Views

0 replies

1 likes

  • 389 Views
  • 0 replies
  • 1 likes