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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376362 Views

541 replies

34 likes

Account
Free
  • 376362 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7568 Views

0 replies

7 likes

  • 7568 Views
  • 0 replies
  • 7 likes

Superuser Contribution Pausing music on Lock Screen won't work. (with Bluetooth listening) - Samsung S9

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S9+Operating SystemAndroid 9 My Question or IssueWhen on my lock screen (or Always On Display)... When i try to pause anything, it will just play it right away without me pressing the play button. I...

Visitor

Plan Premium Country United States Device Samsung Galaxy S9+ Operating System Android 9    My Question or Issue When on my lock screen (or Always On Display)... When i try to paus...

Petya

Community Legend

566 Views

1 replies

1 likes

Android 9
Samsung galaxy S9+
  • 566 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify downloads

I'm using Spotify on my Android phone and the issue i've encountered, is that my phone is bloated with data from Spotify. I've unlimited data plan on my phone and i don't need any chache stored on my phone, but there seems to be no way to turn that o...

Visitor

I'm using Spotify on my Android phone and the issue i've encountered, is that my phone is bloated with data from Spotify. I've unlimited data plan on my phone and i don't need any chache stored on my...

Petya

Community Legend

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
  • 0 likes

Superuser Contribution New Liked songs does'nt contain lots of my old song library

PlanPremiumCountryUKDeviceSamsung Galaxy A70 My Question or IssueBefore the update in June I had around 4000+ songs in my song library and now most are gone. My "liked songs" only has 1362. How can I get them back. This is years of building a library...

Visitor

Plan Premium Country UK Device Samsung Galaxy A70     My Question or Issue Before the update in June I had around 4000+ songs in my song library and now most are gone. My "liked so...

Petya

Community Legend

559 Views

1 replies

0 likes

  • 559 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle plays Songs two times in a row

I've seen this posted many times over the years and I've not seen a resolution yet. I'm sure it's something simple but for the life of me I cannot get it to stop. I've uninstalled and reinstalled the app but nothing changed. I've attached a picture, ...

Newbie

I've seen this posted many times over the years and I've not seen a resolution yet. I'm sure it's something simple but for the life of me I cannot get it to stop. I've uninstalled and reinstalled the...

Emilia_8

Community Legend

3111 Views

8 replies

6 likes

  • 3111 Views
  • 8 replies
  • 6 likes

Superuser Contribution Unable to view an artist's profile page sidways//horizontally on android screen

Hi everyone, I've been a Spotify Premium listener for 5 years and currently utilize Spotify on an Android/LG X Power Smartphone device. Anyways Ive always preferred viewing Spotify on my phone screen holding it sideways/horizontally for the wideview ...

Roadie

Hi everyone, I've been a Spotify Premium listener for 5 years and currently utilize Spotify on an Android/LG X Power Smartphone device. Anyways Ive always preferred viewing Spotify on my phone screen...

Petya

Community Legend

560 Views

1 replies

0 likes

  • 560 Views
  • 1 replies
  • 0 likes

Superuser Contribution I listen to a playlist and jump to another for no reason

I have reinstalled the app, changed the password, but continues happens.PlanFree/PremiumCountrySpainDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueI listen to a playlist and jump to another for no reason

Visitor

I have reinstalled the app, changed the password, but continues happens. Plan Free/Premium Country Spain Device Samsung Galaxy Operating System Android   My Question or Issue I listen...

Petya

Community Legend

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Playlist multi-level sorting

Plan: PremiumOperating System: Android 9 My Question or IssueIs the following possible? if not I hope it will be implemented:Under playlist's 3-dots menu, 'Sort playlist', we can sort by Artist, Album, etc. Is there a way to do multi-level sort? Like...

Regular

Plan: Premium Operating System: Android 9   My Question or Issue Is the following possible? if not I hope it will be implemented: Under playlist's 3-dots menu, 'Sort playlist', we can ...

380 Views

0 replies

1 likes

  • 380 Views
  • 0 replies
  • 1 likes

Sorted songs order in app do not carried over to Android Auto car player

Plan: PremiumOperating System: Android 9My Question or IssueI use Spotify on my Android phone, and Android Auto in car. I created a playlist and prefer to listening to it sorted by Artist. Occasionally I would add new songs to it, it's always added a...

Regular

Plan: Premium Operating System: Android 9 My Question or Issue I use Spotify on my Android phone, and Android Auto in car.  I created a playlist and prefer to listening to it sorte...

823 Views

0 replies

4 likes

  • 823 Views
  • 0 replies
  • 4 likes

Superuser Contribution Samsung S9 + Android Pie: Offline songs redownloaded after turn off

PlanPremiumCountry ItalyDeviceSamsung Galaxy S9Operating SystemAndroid Pie My Question or IssueI have a premium plan and I have my offline songs downloaded on my sd card.I've recently updated my phone's operating system to Android Pie, now when I tur...

Newbie

Plan Premium Country  Italy Device Samsung Galaxy S9 Operating System Android Pie   My Question or Issue I have a premium plan and I have my offline songs downloaded on my sd card...

sx5

Music Fan

1716 Views

5 replies

17 likes

  • 1716 Views
  • 5 replies
  • 17 likes

"Import Music Button" gone when I switch accounts?

Planold account (this is german and says import music) new account (no button at all there)PremiumCountryGermanyDeviceSamsung Galaxy S8Operating SystemAndroid My Question or Issue Hey there, I am kinda confused. I used to use a friends spotify accoun...

Visitor

Plan old account (this is german and says import music)   new account (no button at all there) Premium Country Germany Device Samsung Galaxy S8 Operating System Android   My...

452 Views

0 replies

0 likes

  • 452 Views
  • 0 replies
  • 0 likes

No thumbs down radio option?

On radio but it does not give me the option to thumbs down an artist and song? Real annoying. PlanPremiumCountry USADevicePixel 2XLOperating SystemAndroid

Casual Listener

On radio but it does not give me the option to thumbs down an artist and song? Real annoying.  Plan Premium Country  USA Device Pixel 2XL Operating System Android

DaronP

Visitor

9207 Views

9 replies

4 likes

can't
Radio
thumbs down
  • 9207 Views
  • 9 replies
  • 4 likes

Superuser Contribution Car View Problem

PlanPremiumCountryUKDeviceHonour 4x and Huawei P20Operating SystemAndroidMy Question or IssueMy old Honour 4x successfuly switches to car view when connected to my car's bluetooth but my Huawei P20 does not. The car bluetooth is provided by a 3rd par...

Casual Listener

Plan Premium Country UK Device Honour 4x and Huawei P20 Operating System Android My Question or Issue My old Honour 4x successfuly switches to car view when connected to my car's bluetooth b...

halfanidiot

Casual Listener

1449 Views

2 replies

2 likes

  • 1449 Views
  • 2 replies
  • 2 likes

Superuser Contribution All My library section is empty after reinstalling the app

PlanFreeLithuaniaDeviceHuawei LUA-L21Operating SystemAndroid 5.1 My Question or IssueFor a couple of weeks recently every time I've opened Spotify on my phone it was showing the message: "Sorry, something went wrong, try again later". So I decided to...

Visitor

Plan Free Lithuania Device Huawei LUA-L21 Operating System Android 5.1   My Question or Issue For a couple of weeks recently every time I've opened Spotify on my phone it  was show...

Petya

Community Legend

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music/PodCasts stop soon after my screen blacks

of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryGermanyDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueShortly after my screen fades to black the m...

Casual Listener

of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Germany Device Samsung Galaxy S10 Operating System Andro...

Petya

Community Legend

980 Views

3 replies

1 likes

  • 980 Views
  • 3 replies
  • 1 likes

Superuser Contribution Downloaded songs still need internet to be played

PlanPremiumDeviceOne Plus 5tOperating SystemAndroidMy Question or IssueMy songs are all downloaded (with the green download arrow) but I still can't play them sometimes without an internet connection. I already tried redownloading the whole playlist ...

Visitor

Plan Premium Device One Plus 5t Operating System Android My Question or Issue My songs are all downloaded (with the green download arrow) but I still can't play them sometimes without an inter...

Petya

Community Legend

1024 Views

2 replies

0 likes

  • 1024 Views
  • 2 replies
  • 0 likes

Superuser Contribution The same device registered multiple times in Offline devices

PlanPremiumCountryUSDeviceSamsung Galaxy S9Operating SystemAndroid 9.0My Question or IssueMy phone is registered as a new device every day. Along with that, my downloaded songs keep disappearing and I have to redownload them every time. I don't know ...

Casual Listener

Plan Premium Country US Device Samsung Galaxy S9 Operating System Android 9.0 My Question or Issue My phone is registered as a new device every day. Along with that, my downloaded songs keep...

Petya

Community Legend

613 Views

3 replies

0 likes

  • 613 Views
  • 3 replies
  • 0 likes

Superuser Contribution Daily mixes never updates new songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've been using the daily mix for about the last 3 months. The issue I'm having is that they ...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've be...

Petya

Community Legend

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift Card Payment Issues

I can not use the activation code from the gift card. I bought one card about a week ago and decided to use it yesterday. I get an error when entering the code. I thought something was wrong with the card and bought a new one, but the problem repeate...

Visitor

I can not use the activation code from the gift card. I bought one card about a week ago and decided to use it yesterday. I get an error when entering the code. I thought something was wrong with the...

Petya

Community Legend

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Solved!! Spotify wouldn't play through Bluetooth on my Samsung Galaxy A8!

PlanPremiumCountryRomaniaDeviceSamsung Galaxy A8(2018); SM-A530FOperating SystemAndroid 9 My Question or IssueSpotify wouldn't play through Bluetooth on any device! I'm especially interested in having it working through my car's sound system.Example:...

Casual Listener

Plan Premium Country Romania Device Samsung Galaxy A8(2018); SM-A530F Operating System Android 9   My Question or Issue Spotify wouldn't play through Bluetooth on any device! I'm espe...

AlexBog

Casual Listener

3272 Views

1 replies

0 likes

Help! Spotify wouldn't play through Bluetooth!
  • 3272 Views
  • 1 replies
  • 0 likes

Solved!! Sound distorted onboard speaker Mi 9

PlanPremiumCountryNetherlandsDeviceXiaomi Mi 9Operating SystemAndroid 9 Miui 10.2 global My Question or IssueRecently playback of songs on Spotify only, produces terrible sound: distortions, crunches as if the internal speaker is broken. But there ar...

Casual Listener

Plan Premium Country Netherlands Device Xiaomi Mi 9 Operating System Android 9 Miui 10.2 global   My Question or Issue Recently playback of songs on Spotify only, produces terrible sou...

1112137444

Newbie

7487 Views

4 replies

1 likes

Android 9
Sound issue
Sound issues
  • 7487 Views
  • 4 replies
  • 1 likes