Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 66673 Views
  • 68 replies
  • 26 likes
  • 66673 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28899 Views
  • 5 replies
  • 0 likes
  • 28899 Views
  • 5 replies
  • 0 likes

Albums out of order

PlanPremiumCountryNew ZealandDeviceGalaxy A8Operating SystemAndroid 9 My Question or IssueMy albums are all out of order. Usually I have them sorted by Artist - Title - so for instance Blonde on Blonde would come before Blood on the Tracks which woul...

  • Casual Listener
  • Plan Premium Country New Zealand Device Galaxy A8 Operating System Android 9   My Question or Issue My albums are all out of order. Usually I have them sorted by Artist - Title - so fo...
  • 478 Views
  • 0 replies
  • 2 likes
  • 478 Views
  • 0 replies
  • 2 likes

Play all songs by an artist

PlanPremiumCountryUSDevicePixel 2XLOperating SystemAndroid Oreo My Question or IssueHow do you play all songs by a particular artist? the Spotify UI is one of the worst pieces of trash, I've seen in a while. It's 2019, and I can't believe that this f...

  • Regular
  • Plan Premium Country US Device Pixel 2XL Operating System Android Oreo   My Question or Issue How do you play all songs by a particular artist?   the Spotify UI is one o...
  • Loganizzi
  • Regular
  • 379 Views
  • 2 replies
  • 0 likes
  • 379 Views
  • 2 replies
  • 0 likes

Music pauses when screen locks

PlanPremiumCountryUK, although trying to listen in Spain currentlyDeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssueListening to music fine but soon after the screen goes off, in to screen lock mode the music shuts off. I press a b...

  • Visitor
  •   Plan Premium Country UK, although trying to listen in Spain currently Device Samsung Galaxy S10+ Operating System Android   My Question or Issue Listening to music fine but soo...
  • hlgollop
  • Music Fan
  • 3774 Views
  • 12 replies
  • 8 likes
  • 3774 Views
  • 12 replies
  • 8 likes

I can't download a playlist with songs added from a computer

PlanPremiumCountryBrazilDeviceMotorola Moto G4Operating SystemAndroid Nougat 7.0 My Question or IssueI have a playlist where I have some songs added from my computer. When you try to download this playlist through Spotify Lite, the checkbox simply di...

  • Regular
  • Plan Premium Country Brazil Device Motorola Moto G4 Operating System Android Nougat 7.0   My Question or Issue I have a playlist where I have some songs added from my computer. When yo...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify slow at opening albuns/artist on new update

PlanPremiumCountryPortugalOperating SystemAndroid I didn't like the new podcast emphasis update. First of all, the app started to become very slow at opening albuns and artists (10 seconds to open an album!!), and I assume that this bug is triggered ...

  • Casual Listener
  • Plan Premium Country Portugal Operating System Android   I didn't like the new podcast emphasis update. First of all, the app started to become very slow at opening albuns and artists (10...
  • Maniacshouse
  • Newbie
  • 402 Views
  • 2 replies
  • 0 likes
  • 402 Views
  • 2 replies
  • 0 likes

Spotify keeps pausing randomly

PlanPremiumCountryFinlandDeviceSamsung Galaxy Note10+Operating SystemAndroid Pie 9 My Question or IssueSpotify keeps pausing randomly, this happens with both of my headphones (Bose QC35II and AKG earphones). I reinstalled Spotify and restarted my pho...

  • Casual Listener
  • Plan Premium Country Finland Device Samsung Galaxy Note10+ Operating System Android Pie 9   My Question or Issue Spotify keeps pausing randomly, this happens with both of my headphones...
  • Noah
  • Spotify Star
  • 2384 Views
  • 3 replies
  • 0 likes
  • 2384 Views
  • 3 replies
  • 0 likes

Instagram stories

PlanremiumCountryTurkeyDeviceXiaomi Mi A8Operating System Android 9 My Question or IssueWhen I tap share button in app, I can not see share on Instagram stories options. Here is the screenshot. I need help about this

  • Casual Listener
  • Plan remium Country Turkey Device Xiaomi Mi A8 Operating System  Android 9   My Question or Issue When I tap share button in app, I can not see share on Instagram stories options....
  • m7iki21mbtj1rmp
  • Casual Listener
  • 597 Views
  • 4 replies
  • 0 likes
  • Instagram Stories
  • 597 Views
  • 4 replies
  • 0 likes

Song stops at 2.54Goodbyes by Post Malone.Is it normal?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Nazaameer
  • Newbie
  • 1030 Views
  • 3 replies
  • 1 likes
  • 1030 Views
  • 3 replies
  • 1 likes

Playlist sorting issue

PlanPremiumCountryFranceDeviceHuawei Mate 20Operating SystemAndroid 9 Hello everyone,I have an issue with the sorting of my playlists. When I sort them by artists it's fine everything is in order: sorted by album, and the titles are sorted just like ...

  • Visitor
  • Plan Premium Country France Device Huawei Mate 20 Operating System Android 9   Hello everyone, I have an issue with the sorting of my playlists. When I sort them by artists it's fine e...
  • 277 Views
  • 0 replies
  • 2 likes
  • 277 Views
  • 0 replies
  • 2 likes

The New UI Sucks

Hello everyone,,I've been using spotify for almost 4 years now and it's been great. Then this new update with the change in UI came out. It's been a couple months and I hated it at first but I thought I'd try it. A couple months of this and I still h...

  • Casual Listener
  • Hello everyone,, I've been using spotify for almost 4 years now and it's been great. Then this new update with the change in UI came out. It's been a couple months and I hated it at first but I th...
  • james_spotify85
  • Regular
  • 367 Views
  • 1 replies
  • 1 likes
  • Android
  • 367 Views
  • 1 replies
  • 1 likes

Remove songs from playlist algorithms?

I've listened to a few commedy shows on Spotify and really enjoyed them. Unfortunately, these "tracks" are being added to automatic playlists like "Your Summer Rewind" or "Your Top Songs 2017". Is there anyway to remove them from the list? It's great...

  • Casual Listener
  • I've listened to a few commedy shows on Spotify and really enjoyed them. Unfortunately, these "tracks" are being added to automatic playlists like "Your Summer Rewind" or "Your Top Songs 2017". Is th...
  • Eleanor31
  • Casual Listener
  • 1950 Views
  • 2 replies
  • 3 likes
  • 1950 Views
  • 2 replies
  • 3 likes

Superuser Contribution Play controls are invisible on lock screen when no notifications are allowed

Plan PremiumCountryUK DevicePixel 3AOperating SystemAndroid 9 Hello, here's my issue: I don't want to see any notification on my lock screen, so I selected "Don't show notifications at all" under the lock screen preferences in my device settings.If I...

  • Regular
  • Plan  Premium Country UK   Device Pixel 3A Operating System Android 9   Hello, here's my issue:   I don't want to see any notification on my lock screen, so I selected...
  • taiman
  • Regular
  • 1527 Views
  • 4 replies
  • 0 likes
  • 1527 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't receive phone calls when using Spotify in my car

PlanPremiumCountryIndonesia DeviceREDMI K20 proOperating SystemAndroid 9 My Question or IssueWhenever I use Spotify in my car and a call comes in, the music will stop for a second then continue playing. My ringtone didn't play and there was nothing o...

  • Casual Listener
  • Plan Premium Country Indonesia  Device REDMI K20 pro Operating System Android 9   My Question or Issue Whenever I use Spotify in my car and a call comes in, the music will stop fo...
  • Daisy
  • Spotify Legend
  • 1144 Views
  • 1 replies
  • 0 likes
  • 1144 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can't change the volume on my Xbox One

PlanFreeCountryUnited StatesDeviceMicrosoft Xbox One, Samsung Galaxy J7 AndroidOperating SystemAndroid OS 7.1.1 My Question or IssueI can't change the volume from my Xbox one, even while listening to music on it. I can only change the volume from my ...

  • Casual Listener
  • Plan Free Country United States Device Microsoft Xbox One, Samsung Galaxy J7 Android Operating System Android OS 7.1.1   My Question or Issue I can't change the volume from my Xbox one...
  • Daisy
  • Spotify Legend
  • 11257 Views
  • 3 replies
  • 0 likes
  • Ongoing Issues
    Xbox One
  • 11257 Views
  • 3 replies
  • 0 likes

Superuser Contribution app waiting for download

PlanPremiumCountryCanadaDeviceSamsung Galaxy 8Operating SystemAndroid 9 My Question or Issueapp had started stopping through songs, crashing etc. I uninstalled it and now can't reinstall 'waiting for download'. Found out about clearing cache etc afte...

  • Visitor
  •   Plan Premium Country Canada Device Samsung Galaxy 8 Operating System Android 9   My Question or Issue app had started stopping through songs, crashing etc.  I uninsta...
  • Daisy
  • Spotify Legend
  • 395 Views
  • 1 replies
  • 1 likes
  • 395 Views
  • 1 replies
  • 1 likes

cannot download local files to my mobile device

PlanPremium/Family PlanCountryUSADeviceSamsung Galaxy S10Operating SystemWindows 10Spotify VersionMobile: 8.5.21.754/Desktop 1.1.14.475.g566c8bebMy Question or IssueOkay so I am completely at my wit's end here. I have followed every instruction to th...

  • Newbie
  • Plan Premium/Family Plan Country USA Device Samsung Galaxy S10 Operating System Windows 10 Spotify Version Mobile: 8.5.21.754/Desktop 1.1.14.475.g566c8beb My Question or Issue Okay so...
  • 309 Views
  • 0 replies
  • 0 likes
  • 309 Views
  • 0 replies
  • 0 likes

download local files on offline mode

PlanPremiumDeviceHuawei P10 LiteOperating SystemAndroid Oreo 8.0.0 hi everyonei've read this article https://support.spotify.com/us/using_spotify/features/listen-to-local-files/ about how to add your local files to pc and mobile devices but the probl...

  • Visitor
  • Plan Premium Device Huawei P10 Lite Operating System Android Oreo 8.0.0   hi everyone i've read this article https://support.spotify.com/us/using_spotify/features/listen-to-loc...
  • 443 Views
  • 0 replies
  • 0 likes
  • Android
    local files
    Mobile
    offline mode
  • 443 Views
  • 0 replies
  • 0 likes

Google Clock "Couldn't connect to Spotify"

PlanPremiumCountryUnited KingdomDeviceOnePlus 6TOperating SystemAndroid Pie 9 My Question or IssueI cannot seem to get Spotify connected to my Google Clock app. I've tried restarting the phone, reinstalling Spotify and clearing the cache in between. ...

  • Visitor
  • Plan Premium Country United Kingdom Device OnePlus 6T Operating System Android Pie 9   My Question or Issue I cannot seem to get Spotify connected to my Google Clock app. I've tried re...
  • 781 Views
  • 0 replies
  • 4 likes
  • Connections
    Google Clock
    OnePlus 6t
  • 781 Views
  • 0 replies
  • 4 likes

New Update Storage problem

With the new Update, there is no way to configure an external Storage (sd card) in the app. The menu item it dissapear and you can only download the music in the internal storage of the mobile.

  • Visitor
  • With the new Update, there is no way to configure an external Storage (sd card) in the app. The menu item it dissapear and you can only download the music in the internal storage of the mobile.
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Spotify not playing downloaded playlists on my car stereo

PlanPremiumCountryUSADeviceEonon GA2178 Operating SystemAndriod 9My Question or IssueI have a car stereo that runs on android 9. I downloaded spotify on it and the app works fine most of the time. The issue I have is that it plays my downloaded playl...

  • Visitor
  • Plan Premium Country USA Device Eonon GA2178  Operating System Andriod 9 My Question or Issue I have a car stereo that runs on android 9. I downloaded spotify on it and the app works fi...
  • 296 Views
  • 0 replies
  • 0 likes
  • Offline Android
    Offline playlists unavailable
  • 296 Views
  • 0 replies
  • 0 likes