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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5666 Views

0 replies

7 likes

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Shuffle all downloaded songs

Why can't I view and shuffle all my downloaded songs? Every music player I have ever used has had this option to view all songs and organize by artist. Please don't tell me to hit "liked songs," this is not the tab I want. And I don't want to spend h...

Newbie

Why can't I view and shuffle all my downloaded songs? Every music player I have ever used has had this option to view all songs and organize by artist.    Please don't tell me to hit "lik...

395 Views

0 replies

3 likes

  • 395 Views
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What's happened to Gramofon?

My Question or IssueAfter months wrestling with Sonos's obtuse interface with poor Spotify support, I discovered Gramofon as a remarkably cheap alternative with excellent reviews. However it seems to be impossible to buy it! Does anyone have any idea...

Casual Listener

My Question or Issue After months wrestling with Sonos's obtuse interface with poor Spotify support, I discovered Gramofon as a remarkably cheap alternative with excellent reviews. However it seems ...

jay613

Regular

5354 Views

5 replies

0 likes

gramofon
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New UI question (how to filter songs?)

Another great change, instead of fixing shuffle for example.Anyway, let's say I want to play all of my songs from given artist (all saved/liked songs) Previously I would just go to my library, press on filter, input a few characters and done, I can p...

Music Fan

Another great change, instead of fixing shuffle for example. Anyway, let's say I want to play all of my songs from given artist (all saved/liked songs)   Previously I would just go to my libr...

vs2306

Visitor

681 Views

1 replies

8 likes

Android
UI
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Start playing some music to connect to a device.

DeviceAndroid 9Operating SystemAndroid One 9 My Question or IssueWhy do I have to have a song playing before I'm able to connect to a chromecast? How to reproduce:Open Spotify App on phone.Navigate to connected devices and select your Chromecast devi...

Casual Listener

Device Android 9 Operating System Android One 9   My Question or Issue Why do I have to have a song playing before I'm able to connect to a chromecast?   How to reproduce: Open Spo...

400 Views

0 replies

0 likes

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No longer works with Google Alarm Clock

PlanPremiumCountryUSA DevicePixel 3XLOperating SystemAndroid 9.0 My Question or IssueRecently the Spotify application is not playing through the Google alarm clock. I can set the alarm to link with Spotify and it works but once spotify closes down in...

Regular

Plan Premium Country USA   Device Pixel 3XL Operating System Android 9.0   My Question or Issue Recently the Spotify application is not playing through the Google alarm clock. I ...

801 Views

0 replies

18 likes

Alarm
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  • 18 likes

Missing "Liked Songs" Playlist

PlanFreeCountryIndiaDeviceOnePlus 7 ProOperating SystemAndroid 9 Pie - Oxygen OS 9.5.8.GM21AA My Question or IssueI had saved a lot of my favorite songs by pressing the "heart" icon on the corresponding song that I liked. So this automatically added ...

Newbie

Plan Free Country India Device OnePlus 7 Pro Operating System Android 9 Pie - Oxygen OS 9.5.8.GM21AA   My Question or Issue I had saved a lot of my favorite songs by pressing the "hear...

1561 Views

0 replies

2 likes

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Sportify Connect does not connect

PlanPremiumCountrySwitzerlandDeviceSamsung Note 9 and NAD amplifier with bluesound moduleOperating SystemAndroid 9 I have been using Spotify Connect without problems for the last 2 years. I use my Samsung Note 9 to control my NAD amplifier with blues...

Regular

Plan Premium Country Switzerland Device Samsung Note 9 and NAD amplifier with bluesound module Operating System Android 9   I have been using Spotify Connect without problems for the la...

Murmelmusic

Regular

5934 Views

15 replies

3 likes

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  • 15 replies
  • 3 likes

New app ridiculous

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

315 Views

0 replies

2 likes

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Solved!!Superuser Contribution Can't connect to Chromecast audio anymore

PlanPremiumCountryAustria DeviceHuawei P10 Lite (my account)Huawei Mate 20 Lite (account of my wife) Operating SystemAndroid 8, Spotify: 8.5.11.762Android 9, Spotify: 8.5.11.762 My Question or IssueChromecast Audio worked yesterday, but today it just...

Casual Listener

Plan Premium Country Austria   Device Huawei P10 Lite (my account) Huawei Mate 20 Lite (account of my wife)   Operating System Android 8, Spotify: 8.5.11.762 Android 9, Spotify: ...

ttmitcham

Newbie

43121 Views

39 replies

26 likes

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Daily mix not accessible

PlanFreeCountry DeviceLG G5Operating SystemAndroid 8 My Question or IssueDaily mix is not working on my phone anymore, it works fine on the desktop version. The daily mix does not show on home anymore neither does the whole "made for you" section. If...

Newbie

  Plan Free Country   Device LG G5 Operating System Android 8   My Question or Issue Daily mix is not working on my phone anymore, it works fine on the desktop version. The ...

385 Views

0 replies

1 likes

  • 385 Views
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no "start radio" button from Album

Today I realised that on the web player I can start a radio off an Album but I can't do it on phone Android app (updated)... another annoying non-sense glitch. I'll stick with Google Play Music at the moment, non funny glitches so far!I'm findind too...

Music Fan

Today I realised that on the web player I can start a radio off an Album but I can't do it on phone Android app (updated)... another annoying non-sense glitch. I'll stick with Google Play Music at th...

229 Views

0 replies

0 likes

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Nothing loads and the app crashes everytime I try and use it

Have a premium Spotify account on an Honor 10 Lite. Most times I open the app its just a black screen that eventually freezes my phone. If the homepage loads and I try to navigate to anything it's just the green loading circle until again my phone fr...

Newbie

Have a premium Spotify account on an Honor 10 Lite. Most times I open the app its just a black screen that eventually freezes my phone. If the homepage loads and I try to navigate to anything it's ju...

421 Views

0 replies

0 likes

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Superuser Contribution Back button not working unless full app open

PlanPremiumCountryU.S DeviceGalaxy s9 Operating SystemAndroid v9, Pie My Question or IssueI've seen threads about this however they're marked "solved" and nothing has worked for mine. The back button doesn't work in lock screen, from the notification...

Newbie

Plan Premium Country U.S  Device Galaxy s9    Operating System Android v9, Pie   My Question or Issue I've seen threads about this however they're marked "solved" and n...

Guido

Spotify Legend

971 Views

1 replies

0 likes

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Superuser Contribution Podcast not working

PlanPremiumCountryEgyptDeviceLenovo S90Operating SystemAndroid 5.0.2 My Question or IssueNothing comes up when I search for any Podcast by name (e.g. Ear Biscuits), and when I just search for podcast as a category nothing comes up.

Newbie

Plan Premium Country Egypt Device Lenovo S90 Operating System Android 5.0.2   My Question or Issue Nothing comes up when I search for any Podcast by name (e.g. Ear Biscuits), and when...

Guido

Spotify Legend

349 Views

1 replies

0 likes

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Solved!!Superuser Contribution Problemas con bluetooth

Buenos días, soy un cliente premium y tengo un galaxy s8 + .. desde hace una semana, cada vez que tengo Spotify en cualquier altavoz, cuando bloqueo el movil la música se para, y al desbloquearlo, se escucha de nuevo. Solamente me pasa.con Spotify, y...

Newbie

  Buenos días, soy un cliente premium y tengo un galaxy s8 + .. desde hace una semana, cada vez que tengo Spotify en cualquier altavoz, cuando bloqueo el movil la música se para, y al desbloque...

Guido

Spotify Legend

3266 Views

1 replies

0 likes

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Superuser Contribution Spotify won't let me save to my SD card

I've followed the spotify storage instructions to save music to my SD card, but I don't have the option on my settings that spotify suggest I use...Tap Other, then Storage.'Other' appears as a heading with only the logout option underneath.My phone m...

Newbie

I've followed the spotify storage instructions to save music to my SD card, but I don't have the option on my settings that spotify suggest I use... Tap Other, then Storage. 'Other'...

Petya

Community Legend

829 Views

1 replies

1 likes

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Unsorted playlist when adding a song

DeviceHuawei P20Operating SystemAndroid 8.1.0 My Question or IssueIf I want to add a song to a playlist the playlists are not sorted in the selection list. Before the update the playlists were sorted the way I arranged them.

Casual Listener

    Device Huawei P20 Operating System Android 8.1.0   My Question or Issue If I want to add a song to a playlist the playlists are not sorted in the selection list. Before the...

306 Views

0 replies

1 likes

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Dan Carlin's hardcore history episode 50 and 51 won't playback

PlanPremiumCountryUS DeviceGoogle pixel XL 2Operating SystemAndroid 9 My Question or IssuePodcast Dan Carlin's Hardcore History episodes 50 and 51 will not playback. Believe it to be an issue on Spotify's end; I've tried restarting, clearing cache an...

Newbie

  Plan Premium Country US   Device Google pixel XL 2 Operating System Android 9   My Question or Issue Podcast Dan Carlin's Hardcore History episodes 50 and 51 will not pla...

Stamperman

Newbie

809 Views

1 replies

1 likes

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Superuser Contribution Cannot control music when connected to car's bluetooth

PlanPremiumCountryAustraliaDeviceOnePlus 7 ProOperating SystemAndroid Pie 9 My Question or IssueHey there,The issue happens when I connect to my car's bluetooth after the next song plays. I can't skip, pause or do anything with Spotify from my head u...

Casual Listener

Plan Premium Country Australia Device OnePlus 7 Pro Operating System Android Pie 9   My Question or Issue Hey there, The issue happens when I connect to my car's bluetooth after the n...

Peter

Spotify Legend

2335 Views

2 replies

0 likes

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Spotify keeps disconnecting, other apps etc. keep working.

PlanPremiumCountryTurkeyDevices9+Operating System My Question or IssueWhen im at home network everything is okay with spotify. But when im at work spotify keeps disconnecting from network. And yes only spotify disconnects, every other thing keeps wor...

Newbie

Plan Premium Country Turkey Device s9+ Operating System     My Question or Issue When im at home network everything is okay with spotify. But when im at work spotify keeps disconn...

454 Views

0 replies

0 likes

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