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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111873 Views

26 replies

3 likes

  • 111873 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

225196 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 225196 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

582627 Views

79 replies

3 likes

  • 582627 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

479416 Views

577 replies

40 likes

Account
Free
  • 479416 Views
  • 577 replies
  • 40 likes

Superuser Contribution Cuenta premium en mi PC pero no en mi Moto Z2 Force

PlanPremiumCountryMéxicoDeviceMoto Z2 ForceOperating System(Android 8.0.0) My Question or IssueActive en mi PC el plan PREMIUM, me conecto con mi cuenta de Facebook, en mi PC todo funciona bien con todas las caracteristicas Premium. Instale en mi Mot...

Newbie

Plan Premium Country México Device Moto Z2 Force Operating System (Android 8.0.0)   My Question or Issue Active en mi PC el plan PREMIUM, me conecto con mi cuenta de Facebook, en ...

Daisy

Spotify Legend

714 Views

1 replies

0 likes

android 8.0.0
Moto Z2 Force
  • 714 Views
  • 1 replies
  • 0 likes

Superuser Contribution Difference between 'Remove' and 'Remove download' commands

PlanPremiumCountryItalyDevice Operating SystemAndroid My Question or IssueHi,I have just subscribed to Spotify Premium and have a question concerning the library and downloads on my Android mobile.What is the difference between the 'Remove' and 'Remo...

Visitor

  Plan Premium Country Italy Device   Operating System Android   My Question or Issue Hi, I have just subscribed to Spotify Premium and have a question concerning the libra...

Daisy

Spotify Legend

2155 Views

1 replies

0 likes

  • 2155 Views
  • 1 replies
  • 0 likes

Phantom playlist keeps appearing

Premium account, galaxy s8For the past week this playlist called "mixedtape hits" keeps appearing in my playlists and high jacks my account. It automatically starts playing even when I am listening to other music. I never created this list, I can't d...

Casual Listener

Premium account, galaxy s8 For the past week this playlist called "mixedtape hits" keeps appearing in my playlists and high jacks my account. It automatically starts playing even when I am listening...

eltoch

Composer

717 Views

1 replies

0 likes

  • 717 Views
  • 1 replies
  • 0 likes

motorola one XT1941-3 SD Card issues

PlanPremiumCountryBrazilDevicemotorola oneOperating SystemAndroid Pie (9)My Question or IssueSo actually I have been getting this issue since my old SAMSUNG Galaxy Grand Prime Duos back in 2016, and each phone I owned after (lenovo Vibe K5, motorola ...

Visitor

Plan Premium Country Brazil Device motorola one Operating System Android Pie (9) My Question or Issue So actually I have been getting this issue since my old SAMSUNG Galaxy Grand Prime ...

403 Views

0 replies

0 likes

  • 403 Views
  • 0 replies
  • 0 likes

Why the constant UI updates and why does my playlist keep re-dowloading songs?

PlanPremiumCountryUkDevicePixel 3, though the problem has migrated several phonesMy Questions and issuesI'm just getting quite frustrated to be honest- I've had Spotify for probably 6 years plus now and I don't understand firstly:Why there is the con...

Casual Listener

Plan Premium Country Uk Device Pixel 3, though the problem has migrated several phones My Questions and issues I'm just getting quite frustrated to be honest- I've had Spotify for probably 6 y...

t_spence12

Casual Listener

3029 Views

2 replies

1 likes

  • 3029 Views
  • 2 replies
  • 1 likes

Superuser Contribution Download for offline settings. Android app on Chromebook

I am in the US and have the Premium plan. I just installed the android app onto my Chromebook (HP 360X 14) and was wondering how change the settings so nothing downloads for offline onto the chromebook. I still would like to be able to go on my phone...

Visitor

I am in the US and have the Premium plan. I just installed the android app onto my Chromebook (HP 360X 14) and was wondering how change the settings so nothing downloads for offline onto the chromebo...

Petya

Community Legend

1007 Views

1 replies

0 likes

  • 1007 Views
  • 1 replies
  • 0 likes

I need help syncing offline songs (campus WiFi)

Hello! I recently moved to a campus where there seems to be a restriction on their Wifi so spotify refuses to sync my local files from my PC to the phone. This is VERY frustrating, as I have a lot of local files that I want to sync. Surely there must...

Regular

Hello!   I recently moved to a campus where there seems to be a restriction on their Wifi so spotify refuses to sync my local files from my PC to the phone. This is VERY frustrating, as I ha...

luviv

Visitor

2678 Views

3 replies

0 likes

  • 2678 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music menu laggy

PlanPremiumCountryFranceDeviceOnePlus 6Operating SystemAndroid Pie My Question or IssueSince the new UI for albums, artists and playlists appeared a few days ago, the Music menu is supper laggy.For example, when I select an album it takes 3 seconds t...

Newbie

Plan Premium Country France Device OnePlus 6 Operating System Android Pie   My Question or Issue Since the new UI for albums, artists and playlists appeared a few days ago, the Music m...

Petya

Community Legend

2056 Views

2 replies

2 likes

Android
Android 9
Android App
Lag
laggy
  • 2056 Views
  • 2 replies
  • 2 likes

Superuser Contribution Spotify going extremely slow since a few weeks

PlanPremiumCountrySpainDeviceWikoOperating SystemAndroid Hi thereI am having troubles with Spotify. Since a few weeks, app is very very slow when I try specially to go into my downloaded albums. The green circle keeps on rolling for a lot of time and...

Casual Listener

Plan Premium Country Spain Device Wiko Operating System Android   Hi there I am having troubles with Spotify. Since a few weeks, app is very very slow when I try specially to go into...

Petya

Community Legend

2278 Views

7 replies

6 likes

  • 2278 Views
  • 7 replies
  • 6 likes

Superuser Contribution OFFLINE MUSIC TOO SLOW

Dear spotify community, I have an Huaweii P30 Lite with a Sandisk Ultra 32GB UHS-I/Class 10 memory card. The spotify app is just very slow on every aspect (opening, searching playlist, searching song) It just take forever to do everything. I have use...

Newbie

Dear spotify community,   I have an Huaweii P30 Lite with a Sandisk Ultra 32GB UHS-I/Class 10 memory card.  The spotify app is just very slow on every aspect (opening, searching play...

Petya

Community Legend

1688 Views

2 replies

1 likes

Android
memory card
sandisk
  • 1688 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Android App crashes immediately after starting

Hey everyone.My Spotify app is not starting all of a sudden. As soon as I try to start the app it crashes and shows a message that "the application has stopped working". I tried restarting my phone, re-installing the app, clearing cache and data but ...

Casual Listener

Hey everyone. My Spotify app is not starting all of a sudden. As soon as I try to start the app it crashes and shows a message that "the application has stopped working". I tried restarting my phone...

Petya

Community Legend

3596 Views

6 replies

0 likes

  • 3596 Views
  • 6 replies
  • 0 likes

Superuser Contribution Playback stops on multiple devices

For the last few months I've been having this issue where Spotify will spontaneously stop playing music, including in the middle of a song. Information about my setup: Device Configurations:Connected devices: 1 - 3 desktop/PCs connected, 1 Google Hom...

Casual Listener

For the last few months I've been having this issue where Spotify will spontaneously stop playing music, including in the middle of a song. Information about my setup:   Device Configurations:...

Petya

Community Legend

2639 Views

1 replies

0 likes

All Platforms
Other
  • 2639 Views
  • 1 replies
  • 0 likes

Superuser Contribution Battery Drain

Hey, I've already posted a note on this problem, but it's a big one so I'm try again to have some answers from the developper community. Why spotify eat my battery phone ? The App, even turned off and in offline mode, uses always 20 to 30 % of my bat...

Casual Listener

Hey,   I've already posted a note on this problem, but it's a big one so I'm try again to have some answers from the developper community. Why spotify eat my battery phone ? The App, even ...

Petya

Community Legend

11514 Views

29 replies

3 likes

  • 11514 Views
  • 29 replies
  • 3 likes

Solved!!Superuser Contribution Since updating to android 10, music keeps randomly skipping and starting by itself

PlanPremium DuoCountryCurrently in Germany temporarly. Account created in ArgentinaDevicePixel 3aXLOperating SystemAndroid 10 My Question or IssueThis is really annoying. In my Pixel 3a, Spotify is randomly skipping tracks (sometimes one or twice a d...

Casual Listener

Plan Premium Duo Country Currently in Germany temporarly. Account created in Argentina Device Pixel 3aXL Operating System Android 10   My Question or Issue This is really annoying. &n...

nicocarbone

Casual Listener

3503 Views

3 replies

0 likes

  • 3503 Views
  • 3 replies
  • 0 likes

Genre Radio improving

Plan PremiumCountryIsraelDeviceSamsung Galaxy S10+Operating System Android My Question or IssueWhen I like songs or choose the dont like the song option in the genre radio it always shows the message 'sorry, we cant improve your station right now, pl...

Newbie

  Plan  Premium Country Israel Device Samsung Galaxy S10+ Operating System  Android   My Question or Issue When I like songs or choose the dont like the song option in ...

eltoch

Composer

575 Views

1 replies

0 likes

  • 575 Views
  • 1 replies
  • 0 likes

Not playing (although showing) several Artist

hellomy Spotify refuses to play several artists for example Calvin Harris I can see their albums I can see the songs but it won't play a big porcian of their songs. does anybody else experience this problem?PlanPremiumCountry Device Operating System ...

Casual Listener

 hello my Spotify refuses to play several artists for example Calvin Harris I can see their albums I can see the songs but it won't play  a big porcian of their songs. does anybody else ex...

Emilia_8

Community Legend

1022 Views

5 replies

0 likes

  • 1022 Views
  • 5 replies
  • 0 likes

Spotify changing volume

PlanPremiumCountryThe NetherlandsDeviceOneplus 6Operating SystemAndroid 9 My Question or Issue Spotify is changing my volume. I already tried to reinstall Spotify and my phone is up to date How do i fix this? Sry for bad english btw

Newbie

  Plan Premium Country The Netherlands Device Oneplus 6 Operating System Android 9   My Question or Issue   Spotify is changing my volume.   I already tried to reins...

AndrewRobs01

Composer

861 Views

1 replies

1 likes

Android
volume
  • 861 Views
  • 1 replies
  • 1 likes

Problemas con Daily Mix

PlanPremium PaísArgentina Dispositivo(Moto G5 Plus) Sistema operativo(Android) Mi pregunta o problema Tengo Spotify Premium de hace meses y está es la segunda cuenta de Spotify que me creo, pero no sé porqué no me deja usar los Daily Mix. Selecciono ...

Visitor

  Plan Premium   País Argentina   Dispositivo (Moto G5 Plus)   Sistema operativo (Android)   Mi pregunta o problema   Tengo Spotify Premium de hace meses ...

osornios

Spotify Star

1873 Views

1 replies

0 likes

  • 1873 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution The Spotify App decided that don't want to work anymore in background

So... The Spotify App in my smartphone decided that don't want to work anymore in background. For what i read in this Community, this question is way too often... and way too ignored. But i'm here with my last hope for some miracle. I already tried u...

Casual Listener

So... The Spotify App in my smartphone decided that don't want to work anymore in background.   For what i read in this Community, this question is way too often... and way too ignored. But i'...

andribz

Casual Listener

3253 Views

2 replies

0 likes

Android
Browse
  • 3253 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why would my spotify stop playing songs when i close the phone however once the pnone lights up the

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Petya

Community Legend

1695 Views

4 replies

2 likes

  • 1695 Views
  • 4 replies
  • 2 likes