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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839235 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839235 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13592 Views
  • 1 replies
  • 0 likes
  • 13592 Views
  • 1 replies
  • 0 likes

Spotify can't play Google assistant

PlanPremiumCountry ColombiaDeviceXiaomi MiBox sOperating SystemAndroid TV 8.1 My Question or Issue I have a tvbox Xiaomi my box, first when I asked Google assistant a song opened Spotify lasted 3 seconds and it closed due to connection error, now it ...

  • Newbie
  • Plan Premium Country  Colombia Device Xiaomi MiBox s Operating System Android TV 8.1   My Question or Issue  I have a tvbox Xiaomi my box, first when I asked Google assistant...
  • daverzo920
  • Newbie
  • 1105 Views
  • 4 replies
  • 4 likes
  • MiBox s
  • 1105 Views
  • 4 replies
  • 4 likes

Lagging/stuttering Samsung Galaxy S9

PlanPremiumCountryNorwayDeviceSamsung Galaxy S9 SMG960FOperating SystemAndroid 8.0.0 Oreo My Question or IssueThe songs keep lagging from time to time, especially the first song I listen to in any playlist (even offline), even if I'm using the phone ...

  • Newbie
  • Plan Premium Country Norway Device Samsung Galaxy S9 SMG960F Operating System Android 8.0.0 Oreo   My Question or Issue The songs keep lagging from time to time, especially the first s...
  • And_eri
  • Newbie
  • 1341 Views
  • 1 replies
  • 10 likes
  • Android 8
    Lagging
    Samsung S9
  • 1341 Views
  • 1 replies
  • 10 likes

Music downloaded on my SD card is getting randomly deleted when I reboot my device.

PlanPremiumCountry FranceDeviceHuawei P8 Lite 2017Operating SystemAndroid oreo My Question or Issue I have exactly the same problem than these guys : https://community.spotify.com/t5/Android/Downloaded-music-randomly-deleted/m-p/1476873#M68125 The mu...

  • Newbie
  •   Plan Premium Country  France Device Huawei P8 Lite 2017 Operating System Android oreo   My Question or Issue  I have exactly the same problem than these guys : h...
  • 172 Views
  • 0 replies
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  • 172 Views
  • 0 replies
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Cannot start the radio station, please try again later.

PlanPremium 8.4.84.874Country UKDeviceSamsung Galaxy Tab 3Operating SystemAndriod 4.4.2 My Question or Issue For over 4 weeks now I have not been able to play a radio station from a song choice, which is one of the main features I use. I search for a...

  • Newbie
  • Plan Premium 8.4.84.874 Country  UK Device Samsung Galaxy Tab 3 Operating System Andriod 4.4.2   My Question or Issue  For over 4 weeks now I have not been able to play a rad...
  • 161 Views
  • 0 replies
  • 2 likes
  • 161 Views
  • 0 replies
  • 2 likes

Spotify pausing when phone unlocks - Galaxy S8

PlanPremiumCountry United KingdomDevice(Samsung Galaxy S8)Operating System(Android 8.0.0) My Question or Issue For the last couple of weeks everytime I unlock my phone it pauses music from playing. I've tried reinstalling spotify, updating the phone,...

  • Newbie
  • Plan Premium Country  United Kingdom Device (Samsung Galaxy S8) Operating System (Android 8.0.0)   My Question or Issue  For the last couple of weeks everytime I unlock my ph...
  • 309 Views
  • 0 replies
  • 0 likes
  • issue
    pausing
    Samsung
    unlock
  • 309 Views
  • 0 replies
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galaxy watch app shutdown

Hi! I am very dissapointed at spotify in galaxy watch. You say that please make sure that you have the latest updates installed.. HAVE YOU EVEN ONCE UPDATED SPOTIFY APP IN GALAXY WATCH ?? To the problem itself. 1.I cannot close the app, it dains very...

  • Casual Listener
  • Hi!   I am very dissapointed at spotify in galaxy watch. You say that please make sure that you have the latest updates installed.. HAVE YOU EVEN ONCE UPDATED SPOTIFY APP IN GALAXY WATCH ?? &...
  • kakkapokale
  • Casual Listener
  • 967 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 967 Views
  • 1 replies
  • 0 likes

Suddenly not recognizing SD card

PlanPremiumCountryCanada DeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or Issue All of a sudden Spotify no longer sees my SD card. I had thousands of songs saved to it and everything was working earlier today. Tonight it started try...

  • Casual Listener
  • Plan Premium Country Canada   Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue  All of a sudden Spotify no longer sees my SD card. I had thousan...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Setting phone to automatically download new selections from desktop...

PlanPremiumCountry USADeviceSamsung J3vOperating SystemAndroid Oreo + Windows 10 My Question or IssueHi all,I listen to spotify exclusively bluetoothing in my car or a remote speaker from my android Samsung J3v phone; However, I find and download new...

  • Casual Listener
  • Plan Premium Country  USA Device Samsung J3v Operating System Android Oreo + Windows 10   My Question or Issue Hi all, I listen to spotify exclusively bluetoothing in m...
  • winrland
  • Casual Listener
  • 166 Views
  • 2 replies
  • 0 likes
  • 166 Views
  • 2 replies
  • 0 likes

Can no longer search playlists in Android auto

Beforehand the major update to Android Auto in November? We could search for playlists alphabetically within Android Auto. Now, if I can't remember the exact name of the playlist, only that it starts with a certain letter, I have to scroll through my...

  • Regular
  • Beforehand the major update to Android Auto in November? We could search for playlists alphabetically within Android Auto. Now, if I can't remember the exact name of the playlist, only that it starts...
  • jthoma1
  • Regular
  • 131 Views
  • 2 replies
  • 0 likes
  • 131 Views
  • 2 replies
  • 0 likes

[Connect] The state of the 100 song limit (shuffle mode) in 2019

PlanFree & PremiumCountryCanada (Québec) DevicesLG G2 / Samsung Galaxy S8+ / NVIDIA SHIELD TVOperating SystemAndroid (latest) My Question or Issue A quick google search shows that there are many, many people experiencing this issue and it's been goin...

  • Newbie
  • Plan Free & Premium Country Canada (Québec)   Devices LG G2 / Samsung Galaxy S8+ / NVIDIA SHIELD TV Operating System Android (latest)   My Question or Issue   A quick g...
  • 919 Views
  • 0 replies
  • 8 likes
  • 919 Views
  • 0 replies
  • 8 likes

(Developer) playlist maker, and Radio access

I'm intersted in developing an app that create a playlist or a songlist based on user prefernces.i do not want the playlist to be saved in the user's account nor he will be following it. is there any way to achive it?I thought about maybe using the q...

  • Casual Listener
  • I'm intersted in developing an app that create a playlist or a songlist based on user prefernces. i do not want the playlist to be saved in the user's account nor he will be following it.   i...
  • 190 Views
  • 0 replies
  • 0 likes
  • Developer
    Playlist
    Playlist Creation
  • 190 Views
  • 0 replies
  • 0 likes

download error

PlanPremiumCountry Canada Operating System(Android) My Question or IssueI recently had to reset my phone to fix a bug, but now it won't let me download music, saying "Downloading has stopped because there's no space left on this device." My phone sti...

  • Newbie
  • Plan Premium Country  Canada   Operating System (Android)   My Question or Issue I recently had to reset my phone to fix a bug, but now it won't let me download music, saying ...
  • BranLeo
  • Regular
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

visual bug: cutted corners on full screen display

recently the full screen display when playing an album, on my tablet, started to show some rounded corners cutted. i believe this bug may be caused because some devices now have the screens with rounded corners for some weird reason. please fix this,...

Screenshot_2019-01-02-12-59-312.jpg
  • Roadie
  • recently the full screen display when playing an album, on my tablet, started to show some rounded corners cutted. i believe this bug may be caused because some devices now have the screens with roun...
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

Maintain shuffle order when switching playback device

PlanPremiumCountryAustraliaDeviceOnePlus 5TOperating SystemAndroid Pie My Question or IssueEverytime I switch playback device, the shuffle order of what I'm listening to completely resets, keeping only the current track. Happens when switching to pla...

  • Newbie
  • Plan Premium Country Australia Device OnePlus 5T Operating System Android Pie   My Question or Issue Everytime I switch playback device, the shuffle order of what I'm listening to comp...
  • 208 Views
  • 0 replies
  • 2 likes
  • cast
    shuffle
  • 208 Views
  • 0 replies
  • 2 likes

Does Spotify on Android bypasses system mixer?

I've recently purchased a portable AMP in order to have a better sound quality . I'm pretty satisfied with it now, but just curious does Spotify output the signal through a system mixer or bypasses it?PlanPremium Device(Xiaomi Redmi Note 4 Global)Ope...

  • Casual Listener
  • I've recently purchased a portable AMP in order to have a better sound quality . I'm pretty satisfied with it now, but just curious does Spotify output the signal through a system mixer or bypasses i...
  • 111 Views
  • 0 replies
  • 0 likes
  • 111 Views
  • 0 replies
  • 0 likes

I can't use shuffle, on a free account

PlanFree/PremiumCountry DeviceGoogle pixelOperating Systems(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue About a week ago I started being able to select any song on my playlist to listen to on a free account. I can't shuffle and it wil...

  • Visitor
  • Plan Free/Premium Country   Device Google pixel Operating Systems (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  About a week ago I started being able t...
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

Song radio error

For the past month or so, I havent been able to use tbe 'song radio' function on my Galaxy J3 running Android 6.0.1. I have tried contacting customer support about this technical issue, and the agent said that he had to have the issue looked over by ...

  • Newbie
  • For the past month or so, I havent been able to use tbe 'song radio' function on my Galaxy J3 running Android 6.0.1. I have tried contacting customer support about this technical issue, and the agent...
  • 91 Views
  • 0 replies
  • 0 likes
  • 91 Views
  • 0 replies
  • 0 likes

Sync offline playlist with online

PlanPremiumCountrySlovakia DeviceHuawei P20 LiteOperating SystemAndroid My Question or Issue Hi, I'm wondering, if I downloaded a playlist, and then delete songs from the playlist online, do the songs get deleted from the device I downloaded the play...

  • Newbie
  • Plan Premium Country Slovakia  Device Huawei P20 Lite Operating System Android   My Question or Issue  Hi, I'm wondering, if I downloaded a playlist, and then delete songs fr...
  • user-removed
  • Not applicable
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

[Android][Other] My storage have a new "others" carpet

My storage settings now have this new storage section that it takes even more memory than the cache itself, it looks like this, do someone knows how to delete this?It says:Others: 456 MB!!Download: 510Cache:Feee: 2.0

IMG_20181119_114134.jpg
  • Casual Listener
  • My storage settings now have this new storage section that it takes even more memory than the cache itself, it looks like this, do someone knows how to delete this? It says: Others: 456 MB!! Downl...
  • user-removed
  • Not applicable
  • 217 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! (SOLVED) Offline Sync broken

SOLVED: Please excuse my stupidity, I only had to disable Windows Firewall.Plan: PremiumCountry: Sweden Device: OnePlus 5TOperating SystemAndroid 9 (Pie) My Question or Issue Offline songs on my PC won't sync (download) on my phone anymore. I know ho...

  • Regular
  • SOLVED: Please excuse my stupidity, I only had to disable Windows Firewall. Plan: Premium Country: Sweden   Device: OnePlus 5T Operating System Android 9 (Pie)   My Question or...
  • musicfond
  • Regular
  • 234 Views
  • 1 replies
  • 1 likes
  • 234 Views
  • 1 replies
  • 1 likes

Env: prod