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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

116017 Views

27 replies

4 likes

  • 116017 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

NormalAverage

Newbie

233441 Views

149 replies

11 likes

Android
autoplay
bluetooth
  • 233441 Views
  • 149 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

593391 Views

79 replies

3 likes

  • 593391 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

487079 Views

580 replies

42 likes

Account
Free
  • 487079 Views
  • 580 replies
  • 42 likes

Superuser Contribution When I click "Add to Homescreen" the spotify app crashes and the album isnt added.

Premium/USA/Samsung Galaxy 7I add the albums I download to my homescreen. I have 24 already, but about 2 weeks ago it quit working. Spotify crashes and the album isnt added.

Newbie

Premium/USA/Samsung Galaxy 7 I add the albums I download to my homescreen. I have 24 already, but about 2 weeks ago it quit working. Spotify crashes and the album isnt added.    

Petya

Community Legend

1562 Views

3 replies

5 likes

  • 1562 Views
  • 3 replies
  • 5 likes

Superuser Contribution "My Library" shows no Podcasts & Playlists

PlanPremiumCountryGermanyDeviceHuawei P30liteOperating SystemAndroid 9 + Spotify Version 8.5.26.1031 My Question or IssueOn my new phone (also newly installed spotify app) I cant see my podcasts and music/playlist on the "My Library" tab. It's the ol...

Visitor

Plan Premium Country Germany Device Huawei P30lite Operating System Android 9 + Spotify Version 8.5.26.1031   My Question or Issue On my new phone (also newly installed spotify app) I ...

Petya

Community Legend

923 Views

2 replies

0 likes

  • 923 Views
  • 2 replies
  • 0 likes

Deleting offline files

Is there a way to download all of the offline music and podcasts? I see that you can delete the cache, but there doesn't seem to be an option for the offline files downloaded.

Casual Listener

Is there a way to download all of the offline music and podcasts? I see that you can delete the cache, but there doesn't seem to be an option for the offline files downloaded.

eltoch

Composer

841 Views

1 replies

0 likes

  • 841 Views
  • 1 replies
  • 0 likes

Can't repeat a song

I recently switched from ios to andriod and I noticed how there's no repeat song button?????

Visitor

I recently switched from ios to andriod and I noticed how there's no repeat song button?????

eltoch

Composer

4207 Views

1 replies

0 likes

  • 4207 Views
  • 1 replies
  • 0 likes

Music with gaps

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello,I have an album of classical music on my desktop (Local files) and I listen to it with ...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, ...

nahyden69

Regular

849 Views

2 replies

0 likes

  • 849 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Ordneransicht in der App

Ich habe meine Playlisten über die Desktop-App in Ordnern sortiert. Soweit so normal, jedoch zeigt die Android App diese Ordner in falscher Reihenfolge, teilweise leer und teilweise mit falschem Inhalt ab. Kriegt man das irgendwie gerichtet? Immerhin...

Casual Listener

Ich habe meine Playlisten über die Desktop-App in Ordnern sortiert. Soweit so normal, jedoch zeigt die Android App diese Ordner in falscher Reihenfolge, teilweise leer und teilweise mit falschem Inha...

Schrottie

Casual Listener

1342 Views

3 replies

0 likes

  • 1342 Views
  • 3 replies
  • 0 likes

Solved!! [Android] Lock screen controls not working

Plan: PremiumCountry: UKDevice: Samsung Galaxy 9Operating System: Android 9 Pie I can't skip or pause tracks from my lock screen controls. I was having no problems until yesterday when I updated the app. I have tried erasing data and cache and uninst...

Casual Listener

Plan: Premium Country: UK Device: Samsung Galaxy 9 Operating System: Android 9 Pie   I can't skip or pause tracks from my lock screen controls. I was having no problems until yest...

anthonyh1

Casual Listener

14851 Views

6 replies

7 likes

  • 14851 Views
  • 6 replies
  • 7 likes

Different storage size on Android

Hey hey,Could someone explain how it is possible to fix this problem or it is okay?In the app, the size of downloaded songs + cache is approximate 12.3GBBut if I check it in settings-application the size (user data) is 13.7 GBWhy there is a differenc...

Visitor

Hey hey, Could someone explain how it is possible to fix this problem or it is okay? In the app, the size of downloaded songs + cache is approximate 12.3GB But if I check it in settings-applicatio...

533 Views

0 replies

0 likes

  • 533 Views
  • 0 replies
  • 0 likes

Superuser Contribution thanks to this awesome bug, spotify gets so **bleep**ing slow it hurts!!

Plan Free and Premium it doesn't matter Device samsung galaxy whatever Operating System (Android Oreo My Question or Issue Sometimes i just want to play music like a human being would do. I open spotify and that piece of junk won't load anything.it h...

Visitor

Plan Free and Premium it doesn't matter Device samsung galaxy whatever Operating System (Android Oreo   My Question or Issue Sometimes i just want to play music like a human...

user-removed

Not applicable

2668 Views

9 replies

2 likes

  • 2668 Views
  • 9 replies
  • 2 likes

Alexa and Heos connect

PlanPremiumCountryGermanyDeviceSmartphone, Fire HD10Operating SystemAndroid My Question or IssueWhen I play a saved Album, Spotify can not connect to Heos or Alexa. For a few weeks I'm waiting for a fix, and it makes me feel bad.

Regular

  Plan Premium Country Germany Device Smartphone, Fire HD10 Operating System Android   My Question or Issue When I play a saved Album, Spotify can not connect to Heos or Alexa. F...

762 Views

0 replies

1 likes

  • 762 Views
  • 0 replies
  • 1 likes

Spotify used wrong facebook username

Spotify did not use my facebook username for the account username. It used my chinese name that i put as my language specific name. I have removed my chinese name from my facebook account and log in and out of spotify. However, spotify still displaye...

Newbie

Spotify did not use my facebook username for the account username. It used my chinese name that i put as my language specific name. I have removed my chinese name from my facebook account and log in ...

zzyss

Regular

1341 Views

3 replies

3 likes

  • 1341 Views
  • 3 replies
  • 3 likes

Local files won't appear in my playlist anymore!

PlanPremiumCountryPHDeviceXiaomi MI9 (stock rom) My Question or Issue is that local files (I've marked with a heart/like) won't appear in my "favourite songs" playlist. The file only appears on my Desktop PC, not my phone meaning I can't add songs (t...

Visitor

Plan Premium Country PH Device Xiaomi MI9 (stock rom)   My Question or Issue is that local files (I've marked with a heart/like) won't appear in my "favourite songs" playlist. The fi...

user-removed

Not applicable

666 Views

2 replies

0 likes

  • 666 Views
  • 2 replies
  • 0 likes

Spotify Voice not working (bug)

PlanPremiumCountryUSADeviceSamsung Galaxy S6 Edge +Operating SystemAndroid 7.0 (Nougat) My Question or IssueEvery time I use the Spotify Voice, it restarts the app immediately after I say a voice command. It recognizes what I am saying and inputs it,...

Visitor

Plan Premium Country USA Device Samsung Galaxy S6 Edge + Operating System Android 7.0 (Nougat)    My Question or Issue Every time I use the Spotify Voice, it restarts the app imme...

656 Views

0 replies

1 likes

Crash
voice
Voice recognition bug
  • 656 Views
  • 0 replies
  • 1 likes

Song keeps playing on repeat

PlanPremiumCountryUKDevicePixel 2Operating SystemAndroid 9 My Question or IssueSongs in playlists or albums loop through all the songs fine. However when I search for a song or artist and select the track from the search results, it just plays the sa...

Casual Listener

Plan Premium Country UK Device Pixel 2 Operating System Android 9   My Question or Issue Songs in playlists or albums loop through all the songs fine. However when I search for a song ...

789samgreen

Newbie

805 Views

1 replies

1 likes

  • 805 Views
  • 1 replies
  • 1 likes

[Android][Other] Dashboard

I'm not sure what it's called but the dashboard feature that let's you swipe up to view the song, access the queue and see the length/portion of the song you're listening to can't be accessed anymore. Using Android and the version of Spotify that upd...

Visitor

I'm not sure what it's called but the dashboard feature that let's you swipe up to view the song, access the queue and see the length/portion of the song you're listening to can't be accessed anymore...

458 Views

0 replies

0 likes

Android
Other
  • 458 Views
  • 0 replies
  • 0 likes

crashes when going to album radio of albums with songs from different artists.

PlanPremiumCountryUSADeviceGoogle Pixel 2Operating SystemAndroid 9 My Question or IssueWhen I attempt to go to album radio on albums with songs by differnt artists (Movie or videogame soundtracks mostly) spotify freezes and crashes. I've noticed that...

Newbie

Plan Premium Country USA Device Google Pixel 2 Operating System Android 9   My Question or Issue When I attempt to go to album radio on albums with songs by differnt artists (Movie or ...

365 Views

0 replies

0 likes

  • 365 Views
  • 0 replies
  • 0 likes

Kindle Fire 8 Certain Songs Keep Stopping

PlanPremiumCountryUSADeviceKindle Fire 8Operating SystemAndroid My Question or IssueWhen I use Spotify on my Fire, certain songs will stop. I hit play and it will play for about a second then stop again. I've cleared cache, restarted, tried different...

Gig Goer

Plan Premium Country USA Device Kindle Fire 8 Operating System Android   My Question or Issue When I use Spotify on my Fire, certain songs will stop. I hit play and it will play for ab...

596 Views

0 replies

0 likes

kindle fire
  • 596 Views
  • 0 replies
  • 0 likes

Clicks and pops when using wired headphones

I have an Android Pixel 1. My phone recently updated to Android 10 and now I get clicks and pops when listening to Spotify using wired headphones. It's very annoying and almost makes listening to music intolerable. I am a Premium Family member in the...

Casual Listener

I have an Android Pixel 1. My phone recently updated to Android 10 and now I get clicks and pops when listening to Spotify using wired headphones. It's very annoying and almost makes listening to mus...

426 Views

0 replies

0 likes

  • 426 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify app deletes downloaded songs every new day

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid Oreo 8.0.0 My Question or IssueEver since updating to Android Oreo the Spotify app deletes all downloaded music every day. This means I have to redownload it every day as we...

Casual Listener

Plan Premium Country Germany Device Samsung Galaxy S7 Edge Operating System Android Oreo 8.0.0   My Question or Issue Ever since updating to Android Oreo the Spotify app deletes a...

Petya

Community Legend

767 Views

3 replies

0 likes

  • 767 Views
  • 3 replies
  • 0 likes

Superuser Contribution Add to home function gone

PlanPremiumCountryUSADeviceSamsung Galaxy 7Operating SystemAndroid My Question or IssueUsed to be able to add a shortcut to the home screen for albums and songs. Gone now? Seems only available for playlists. Also...the function to add an album to a p...

Regular

Plan Premium Country USA Device Samsung Galaxy 7 Operating System Android   My Question or Issue Used to be able to add a shortcut to the home screen for albums and songs. Gone now? Se...

Petya

Community Legend

1068 Views

2 replies

0 likes

  • 1068 Views
  • 2 replies
  • 0 likes