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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7034 Views

0 replies

7 likes

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Missing/Deleted feature: Shuffle all downloaded songs

PlanPremiumCountryUSA, however I use it all over the world. DevicePixel 3XLOperating SystemAndroid v9 My Question or IssueBefore the latest Android update I could easily 'Shuffle all Downloaded Songs' but it seems like I can no longer do that. I can'...

Newbie

Plan Premium Country USA, however I use it all over the world.   Device Pixel 3XL Operating System Android v9   My Question or Issue Before the latest Android update I could easi...

416 Views

0 replies

1 likes

Downloaded tracks
Offline listening
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Logging in when your phone was set to offline mode

PlanPremiumCountrySouth AfricaDeviceSamsung S10+Operating SystemAndroid One UI My Question or IssueFor some reason I was logged out of my spotify account on my phone. My phone was to offline mode when it was logged of. Now that I am trying to log bac...

Casual Listener

Plan Premium Country South Africa Device Samsung S10+ Operating System Android One UI   My Question or Issue For some reason I was logged out of my spotify account on my phone. My...

OfficialNash

Casual Listener

308 Views

1 replies

0 likes

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Superuser Contribution random album plays that's not wanted

The past month Dwele's album keeps starting in the middle of me playing any song from any of my playlist or spotify playlist. I have spotify connected to multiple devices and they all do the same thing even though none of my devices have the song pla...

Newbie

The past month Dwele's album keeps starting in the middle of me playing any song from any of my playlist or spotify playlist. I have spotify connected to multiple devices and they all do the same thi...

Katerina

Spotify Legend

261 Views

1 replies

0 likes

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This New Spotify is HORRIBLE

I have been using Spotify premium for about 5 or 6 years now. I loved it, the best thing to ever happen to me music wise. HOWEVER, this new update is HORRIBLE. I've seen numerous people complain about not being able to sort through liked music via ar...

Casual Listener

I have been using Spotify premium for about 5 or 6 years now. I loved it, the best thing to ever happen to me music wise. HOWEVER, this new update is HORRIBLE. I've seen numerous people complain abou...

Itstheowl

Casual Listener

789 Views

1 replies

13 likes

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Superuser Contribution Playlist switches to random song when connecting to Bluetooth devices

PlanPremiumCountryUSADeviceLG K30Operating SystemAndroid Whenever I have Spotify playing on my phone and then connect it to a Bluetooth device (my car, a speaker, headphones, etc.), the playlist I am listening to randomly switches to a different song...

Roadie

Plan Premium Country USA Device LG K30 Operating System Android     Whenever I have Spotify playing on my phone and then connect it to a Bluetooth device (my car, a speaker, headp...

Katerina

Spotify Legend

4801 Views

1 replies

2 likes

bluetooth
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Solved!!Superuser Contribution Unable to change order of playlists in app

PlanPremiumCountryCanadaDevicePixel 3Operating SystemAndroid 9 My Question or IssueWhen I'm on the playlist view in the app (Your Library > Music > Playlists), the "Filters" button is unresponsive to touch. i.e. I'll try to touch the button and nothi...

Regular

Plan Premium Country Canada Device Pixel 3 Operating System Android 9   My Question or Issue When I'm on the playlist view in the app (Your Library > Music > Playlists), the "Fil...

Katerina

Spotify Legend

2068 Views

5 replies

0 likes

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Superuser Contribution Is there still no permanent solution to "Favorite Songs" not syncing?

PlanPremiumCountryUSDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemiOS, Mac, WindowsMy Question or IssueFor at least a year now, I've had a problem with my "liked songs" (I think they changed the name again to favorite songs...

Casual Listener

Plan Premium Country US Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System iOS, Mac, Windows My Question or Issue For at least a year now, I've had a problem with my...

yoshbag

Casual Listener

577 Views

2 replies

0 likes

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Solved!!Superuser Contribution Can't play Playlists from Home Screen

PlanPremiumCountryDEDeviceSamsung Galaxy S7Operating SystemLineageOS 14.1 (no Google apps)My Question or IssueI can't seem to play those squares on the home page with a Spotify symbol in the upper left corner. I assume these are playlists created by ...

Casual Listener

Plan Premium Country DE Device Samsung Galaxy S7 Operating System LineageOS 14.1 (no Google apps) My Question or Issue I can't seem to play those squares on the home page with a Spotify symb...

vic424242

Casual Listener

1848 Views

4 replies

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Superuser Contribution Can't log in on Spotify

PlanPremiumCountryPortugalDeviceHuawei P10Operating SystemAndroid 9 My Question or IssueOn this specific device I'm unable to log in into my account. Spotify closes/crashes as soon as I try to log in.I can log in with any other account besides my own...

Casual Listener

Plan Premium Country Portugal Device Huawei P10 Operating System Android 9   My Question or Issue On this specific device I'm unable to log in into my account. Spotify closes/crashes a...

Nyhals

Casual Listener

852 Views

4 replies

0 likes

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Superuser Contribution Spotify Stations - Offline?

PlanPremiumCountryUSADevicePixel 2 XLOperating SystemAndroid 9 My Question or IssueHow do I listen to Stations offline (the new app)? I'm looking to replace Pandora and this is a mandatory feature to be able to do that. Is this possible?

Newbie

Plan Premium Country USA Device Pixel 2 XL Operating System Android 9   My Question or Issue How do I listen to Stations offline (the new app)? I'm looking to replace Pandora and this ...

Katerina

Spotify Legend

607 Views

1 replies

0 likes

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Superuser Contribution Spotify App says i'm playing a different song on my pc than im actually listening to

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0 My Question or IssueMy Spotify App says that i'm playing "Hey Now" on my Computer, while it is playing a different song entirely, and if i want to continue listening from p...

Newbie

Plan Premium Country Germany Device Samsung Galaxy S7 Operating System Android 8.0.0   My Question or Issue My Spotify App says that i'm playing "Hey Now" on my Computer, while it is p...

1250837795

Newbie

1749 Views

2 replies

0 likes

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Superuser Contribution On going music playing issue

Im a premium member using a samsung galaxy S9+ after the update changing the playlist layouts etc i have developed an issue with my music playing. While i am listening to music whether from my device or a blutooth speakr/headphones my music randomly ...

Newbie

Im a premium member using a samsung galaxy S9+ after the update changing the playlist layouts etc i have developed an issue with my music playing. While i am listening to music whether from my device...

Katerina

Spotify Legend

517 Views

2 replies

1 likes

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Superuser Contribution Spotify premium widget Samsung S9 not working

PlanPremiumCountryNetherlandsDeviceSamsung S9Operating SystemAndroid 9 My Question or IssueProblems with Spotify widget on my Samsung S9. Widget says: Problem loading widget. 4G connection/WIFI all working correctly. System and app updated recently.

Newbie

Plan Premium Country Netherlands Device Samsung S9 Operating System Android 9   My Question or Issue Problems with Spotify widget on my Samsung S9. Widget says: Problem loading widget....

Katerina

Spotify Legend

903 Views

1 replies

2 likes

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Improvements needed

I'll try to keep this brief, but I have a few gripes with this service. I'll detail them below: - Top rated. Sometimes I listen to music that I hear from Discover, and I save it. I don't keep track of this (yes I know playlists exist), it would be mu...

Newbie

I'll try to keep this brief, but I have a few gripes with this service. I'll detail them below:   - Top rated. Sometimes I listen to music that I hear from Discover, and I save it. I don't kee...

307 Views

0 replies

0 likes

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Superuser Contribution Daily mixes on android not updating

Plan PremiumCountry VietnamDevice NOKIA 6.1 PLUSOperating System Android 9Hello spotify community, I'm having a problem with spotify app on my phone. The daily mixes refresh daily normal on my pc but on my phone the daily mixes pics update but when i...

Regular

Plan Premium Country Vietnam Device NOKIA 6.1 PLUS Operating System Android 9 Hello spotify community, I'm having a problem with spotify app on my phone. The daily mixes refresh daily normal on m...

NhanPhu

Regular

1052 Views

7 replies

1 likes

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Music pauses for no reason

PlanPremiumCountryNew ZealandDeviceSamsung J6 ProOperating SystemAndroid Pie (9) My Question or IssueI always play music through Bluetooth speakers / headphones. My music has now started pausing randomly regardless of wifi/signal strength or if the s...

Newbie

Plan Premium Country New Zealand Device Samsung J6 Pro Operating System Android Pie (9)   My Question or Issue I always play music through Bluetooth speakers / headphones. My music has...

212 Views

0 replies

0 likes

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Superuser Contribution Android app- Podcast skips to end

Plan- PremiumCountry- USDevice - Google Pixel 3Operating System- Android 9 My Question or IssueVery often I start a podcast episode, listen to a part of it, and turn the app off. When I want to get back to the episode, the app shows it as "played" an...

Casual Listener

Plan- Premium Country- US Device - Google Pixel 3 Operating System- Android 9   My Question or Issue Very often I start a podcast episode, listen to a part of it, and turn the app off. Whe...

Peter

Spotify Legend

612 Views

1 replies

0 likes

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Superuser Contribution Saved Albums not in Saved Songs playlist

PlanPremiumCountryUSADeviceNote9Operating SystemAndroid Oreo My Question or IssueThere is no way for me to view all my music in one place. Now when I save albums, they are not listed in my "saved songs" playlist, and I can't sort by artist. Also, whe...

Newbie

Plan Premium Country USA Device Note9 Operating System Android Oreo   My Question or Issue There is no way for me to view all my music in one place.  Now when I save albums, ...

Katerina

Spotify Legend

734 Views

2 replies

0 likes

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No internet connection - and everything greys out?

Many times I get this on my Android phone: no internet connection. Then the playlist greys out, and the whole app goes to sleep. While the playlist is available, while cache works, and while I do have a super fast and stable 4G internet connection - ...

Casual Listener

Many times I get this on my Android phone: no internet connection. Then the playlist greys out, and the whole app goes to sleep. While the playlist is available, while cache works, and while I do hav...

Billy-J

Spotify Star

354 Views

1 replies

1 likes

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Superuser Contribution [Android] What happened to Spotify? Switching devices is worse, can no longer sort playlists

With the last couple of updates, my Spotify experience has deteriorated drastically. I mainly use 2 Android devices, my mobile and an Android TVbox I use as a media center. I used to be able to switch almost seamlessly from one device to the other by...

Music Fan

With the last couple of updates, my Spotify experience has deteriorated drastically. I mainly use 2 Android devices, my mobile and an Android TVbox I use as a media center. I used to be able to switc...

Peter

Spotify Legend

946 Views

1 replies

3 likes

Android
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