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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

2172 Views

0 replies

6 likes

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Superuser Contribution The same device registered multiple times in Offline devices

PlanPremiumCountryUSDeviceSamsung Galaxy S9Operating SystemAndroid 9.0My Question or IssueMy phone is registered as a new device every day. Along with that, my downloaded songs keep disappearing and I have to redownload them every time. I don't know ...

Casual Listener

Plan Premium Country US Device Samsung Galaxy S9 Operating System Android 9.0 My Question or Issue My phone is registered as a new device every day. Along with that, my downloaded songs keep...

Petya

Community Legend

558 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution Daily mixes never updates new songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've been using the daily mix for about the last 3 months. The issue I'm having is that they ...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've be...

Petya

Community Legend

354 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Gift Card Payment Issues

I can not use the activation code from the gift card. I bought one card about a week ago and decided to use it yesterday. I get an error when entering the code. I thought something was wrong with the card and bought a new one, but the problem repeate...

Visitor

I can not use the activation code from the gift card. I bought one card about a week ago and decided to use it yesterday. I get an error when entering the code. I thought something was wrong with the...

Petya

Community Legend

331 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Spotify wouldn't play through Bluetooth on my Samsung Galaxy A8!

PlanPremiumCountryRomaniaDeviceSamsung Galaxy A8(2018); SM-A530FOperating SystemAndroid 9 My Question or IssueSpotify wouldn't play through Bluetooth on any device! I'm especially interested in having it working through my car's sound system.Example:...

Casual Listener

Plan Premium Country Romania Device Samsung Galaxy A8(2018); SM-A530F Operating System Android 9   My Question or Issue Spotify wouldn't play through Bluetooth on any device! I'm espe...

AlexBog

Casual Listener

3209 Views

1 replies

0 likes

Help! Spotify wouldn't play through Bluetooth!
  • 3209 Views
  • 1 replies
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Solved!! Sound distorted onboard speaker Mi 9

PlanPremiumCountryNetherlandsDeviceXiaomi Mi 9Operating SystemAndroid 9 Miui 10.2 global My Question or IssueRecently playback of songs on Spotify only, produces terrible sound: distortions, crunches as if the internal speaker is broken. But there ar...

Casual Listener

Plan Premium Country Netherlands Device Xiaomi Mi 9 Operating System Android 9 Miui 10.2 global   My Question or Issue Recently playback of songs on Spotify only, produces terrible sou...

1112137444

Newbie

7331 Views

4 replies

1 likes

Android 9
Sound issue
Sound issues
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  • 4 replies
  • 1 likes

Superuser Contribution Downloaded tracks keep changing to waiting to download.

Started happening in the last few weeks I haven't changed anything in that time. Again and again my downloads change to waiting to download and are stuck on that. I reboot my phone and all the downloads are back as before. It's happening in the middl...

Casual Listener

Started happening in the last few weeks I haven't changed anything in that time.   Again and again my downloads change to waiting to download and are stuck on that. I reboot my phone and all t...

dan1979

Casual Listener

737 Views

3 replies

0 likes

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Superuser Contribution Spotify won't download songs anymore.

PlanPremiumCountryWales, UK.DeviceOnePlus 5.Operating SystemAndroid 9. My Question or IssueSpotify starts downloading music then stops. Currently there is 1576 songs in a queue to be downloaded. Sometimes I open Spotify and it will download a few son...

Casual Listener

Plan Premium Country Wales, UK. Device OnePlus 5. Operating System Android 9.   My Question or Issue Spotify starts downloading music then stops. Currently there is 1576 songs in a que...

tomclay96

Casual Listener

551 Views

2 replies

0 likes

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Superuser Contribution Huge lags with Android app

Hello, Since a few updates (especially since the redesign of the library, at least 2 months), I have had very big problems with slowdowns on the Android application for no reason. Any playlist, library category, search result,... takes at least 20/30...

Casual Listener

Hello,   Since a few updates (especially since the redesign of the library, at least 2 months), I have had very big problems with slowdowns on the Android application for no reason. Any pla...

Petya

Community Legend

3018 Views

2 replies

2 likes

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Superuser Contribution Sound cuts off randomly even for Offline Music

PlanPremiumCountryUnited StatesDeviceSamsung Note 9Operating SystemAndroid 9HeadphonesBose 400 (Bluetooth) My Question or IssueSound gets cut off randomly, even when playing music in Offline Mode. I've tried and deleting cache to see if that helps, b...

Visitor

Plan Premium Country United States Device Samsung Note 9 Operating System Android 9 Headphones Bose 400 (Bluetooth)   My Question or Issue Sound gets cut off randomly, even when play...

Petya

Community Legend

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Bluetooth Car Control - Can't Skip Tracks Huawei P20 Pro

PlanPremiumCountryUKDeviceHuawei P20 ProOperating SystemEMUI 9.0.0, Android vers 9 My Question or IssueSince the last 2 updates, I cannot skip tracks using Bluetooth from the steering wheel when using a Huawei P20 Pro. Spotify updated to 8.5.10.774 b...

Casual Listener

Plan Premium Country UK Device Huawei P20 Pro Operating System EMUI 9.0.0, Android vers 9   My Question or Issue Since the last 2 updates, I cannot skip tracks using Bluetooth from the...

Alderado

Newbie

735 Views

1 replies

3 likes

  • 735 Views
  • 1 replies
  • 3 likes

Spotify works, then when I change album/track it won't connect to devices

PlanPremiumCountryUKDevicePixel 2 XLOperating SystemAndroid 10 Spotify will work normally, and then when I change album/track it will no longer connect to my device (HEOS). Only way I can find to fix it is uninstalling and reinstalling. This works fo...

Casual Listener

Plan Premium Country UK Device Pixel 2 XL Operating System Android 10   Spotify will work normally, and then when I change album/track it will no longer connect to my device (HEOS). Onl...

223 Views

0 replies

0 likes

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Playing an album skipping un-liked songs

PlanPremiumDeviceOneplus 6Operating SystemAndroid 9, OxygenOS 9 My Question or IssueI have a saved album which some of it's songs are liked (so they will be in the liked songs list) and some are not.Sometimes I want to play the full album, including ...

Casual Listener

Plan Premium Device Oneplus 6 Operating System Android 9, OxygenOS 9   My Question or Issue I have a saved album which some of it's songs are liked (so they will be in the liked songs li...

301 Views

0 replies

0 likes

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Sorting by artist not working / saving

PlanPremium CountryIndonesia DeviceRedmi Note 5 Pro Operating SystemAndroid Pie (9) My Question or IssueHello spotify forum, I'm a long time spotify subscriber. But recently (2-3 months ago) the app on mobile is really annoyed. As the title said, sor...

Newbie

Plan Premium   Country Indonesia   Device Redmi Note 5 Pro   Operating System Android Pie (9)   My Question or Issue Hello spotify forum,   I'm a long time spo...

375 Views

0 replies

0 likes

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Superuser Contribution Music stopps 10 seconds +/- after I close my phone cass

Hello, I have an Samsung galaxy s10 + and I have the problem that the music on spotify stopps 10 seconds +/- after I close my Phone case even when I've downloaded all the songs from a playlist. Can someone help me?

Visitor

Hello, I have an Samsung galaxy s10 + and I have the problem that the music on spotify stopps 10 seconds +/- after I close my Phone case even when I've downloaded all the songs from a playlist. Can s...

Katerina

Spotify Legend

371 Views

1 replies

0 likes

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repeat/back doesn't work over bluetooth devices

When I try and use this app when I am on Bluetooth every once in a while I won't allow me to go back one song or repeat a song it'll just act like I did nothing so far I have used it the to Bluetooth devices my car and headsets that I'm using the gal...

Casual Listener

When I try and use this app when I am on Bluetooth every once in a while I won't allow me to go back one song or repeat a song it'll just act like I did nothing so far I have used it the to Bluetooth...

vlvfallenking

Casual Listener

474 Views

1 replies

0 likes

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Superuser Contribution Duplicated Songs When Random Play On Artist

PlanPremiumCountryBrazilDeviceXiaomi Mi A2Operating SystemAndroid 9 (Android One) My Question or IssueHi, I was trying to hear a band that my friend told me it was very nice. I searched for the band's name and entered they profile, then I clicked in ...

Casual Listener

Plan Premium Country Brazil Device Xiaomi Mi A2 Operating System Android 9 (Android One)   My Question or Issue Hi,   I was trying to hear a band that my friend told me it was v...

Peter

Spotify Legend

575 Views

6 replies

0 likes

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Superuser Contribution Song Repeats for Artist with Small Number of Songs on Huawei P20

PlanPremium CountryIreland DeviceHuawei P20 Operating SystemOS 9 Kirin 970 IssueI have noticed that for artists with a small number of songs, when pressing “shuffle” that the same song repeats. This is occurring on the Huawei P20 device, not sure if ...

Casual Listener

Plan Premium   Country Ireland   Device Huawei P20   Operating System OS 9 Kirin 970   Issue I have noticed that for artists with a small number of songs, when pressi...

Peter

Spotify Legend

606 Views

4 replies

0 likes

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Superuser Contribution Adding many songs to queue at once

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S8Operating SystemAndriod Pie My Question or IssueWhy cant i add multiple songs to queue in one go by holding down on a song anymore? What is spotify doing? Recently removed widget and now this? You are...

Regular

Plan Premium Country Australia Device Samsung Galaxy S8 Operating System Andriod Pie   My Question or Issue Why cant i add multiple songs to queue in one go by holding down on a song a...

DanielP174

Regular

1295 Views

2 replies

0 likes

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Can't see connected Taotronics headphones in connected devices section

PlanPremiumCountryBulgariaDeviceSamsung Galaxy Note 8Operating SystemAndroid My Question or IssueWhen I connect the headphones to my phone and play music everyting is fine, exept that I can't see the connected pair of Taotronics headphones in the con...

Casual Listener

Plan Premium Country Bulgaria Device Samsung Galaxy Note 8 Operating System Android   My Question or Issue When I connect the headphones to my phone and play music everyting is fine, e...

484 Views

0 replies

0 likes

Bluetooth headphones
Connected Device
  • 484 Views
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Superuser Contribution Liking a song from the radio not working on Android Auto

PlanPremiumCountry DeviceSamsung S10 - Android AutoOperating SystemLatest version of Android that the S10 supports. My Question or IssueAs of a few weeks ago none of the songs I give a thumbs up in Android Auto actually go into my "Like from Radio" p...

Casual Listener

Plan Premium Country   Device Samsung S10 - Android Auto Operating System Latest version of Android that the S10 supports.   My Question or Issue As of a few weeks ago none of the...

cyprusg

Casual Listener

469 Views

2 replies

0 likes

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