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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5276 Views

0 replies

6 likes

  • 5276 Views
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  • 6 likes

Superuser Contribution Song keeps pausing and playing on it's own when I start the app

I'm an extremely satisfied Spotify listener and my device is OPPO A3s and my operating system is Android. For the past few days my Spotify has been acting funny. I mean that when I plug in my earphones and try to listen to the songs the song keeps on...

Casual Listener

I'm an extremely satisfied Spotify listener and my device is OPPO A3s and my operating system is Android.  For the past few days my Spotify has been acting funny. I mean that when I plug in my ...

Petya

Community Legend

1052 Views

4 replies

0 likes

  • 1052 Views
  • 4 replies
  • 0 likes

Superuser Contribution Android App stürzt ab

Hallo zusammen,seit gestern kann ich meine Spotify App nicht starten. Sie stürzt eigentlich sofort nach dem öffnen wieder ab. Es erscheint kurz der gräuliche Hintergrund der App und das wars dann.Ich habe sie bereits deinstalliert, Cache gelöscht etc...

Visitor

Hallo zusammen, seit gestern kann ich meine Spotify App nicht starten. Sie stürzt eigentlich sofort nach dem öffnen wieder ab. Es erscheint kurz der gräuliche Hintergrund der App und das wars dann. ...

Petya

Community Legend

1998 Views

1 replies

0 likes

  • 1998 Views
  • 1 replies
  • 0 likes

Superuser Contribution The Downloaded Songs stay for OFFLINE USE only for 24 hours

Hi, I own a Samsung M30 mobile with the latest software and using the latest Spotify app (premium). The issue is that the Downloaded Songs stay for OFFLINE USE only for 24 hours. Every morning, all the songs are removed and downloaded through WiFi au...

Newbie

Hi, I own a Samsung M30 mobile with the latest software and using the latest Spotify app (premium).    The issue is that the Downloaded Songs stay for OFFLINE USE only for 24 hours. ...

Petya

Community Legend

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops after a few secounds

PlanPremiumCountrySwedenDeviceHTCOperating Sys Android My Question or IssueSpotify stops after a few secounds on my mobile, when using my computer it works fine. I've re installed the app two times without solving the issue. Problem stared yeasterday...

Visitor

Plan Premium Country Sweden Device HTC Operating Sys  Android   My Question or Issue Spotify stops after a few secounds on my mobile, when using my computer it works fine. I've re...

Petya

Community Legend

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

No songs or playlists shown in the app, internet connection doesn't seem to work with spotify

PlanPremium familyCountryUS (currently outside but the plan was purchased there)DevicePocophone f1Operating SystemLineage OS 16, android 9 My Question or IssueFor the past few months Spotify hasn't been able to connect to the internet while using cel...

Newbie

Plan Premium family Country US (currently outside but the plan was purchased there) Device Pocophone f1 Operating System Lineage OS 16, android 9   My Question or Issue For the past fe...

eltoch

Composer

517 Views

1 replies

0 likes

Android 9
mobile app
no connection
  • 517 Views
  • 1 replies
  • 0 likes

Problem with playlist in app

PlanPremiumCountryNorway DeviceHonor 9 liteOperating Systemandroid My Question or IssueHey spotify I've recently update spotify app to the newest update and with new update I lost my all playlist they are not deleted just they are not in my libery as...

Newbie

  Plan Premium Country Norway   Device Honor 9 lite Operating System android   My Question or Issue Hey spotify I've recently update spotify app to the newest update and wi...

eltoch

Composer

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Still no option for Android users to share Spotify songs on Instagram stories

Simply put, I googled how to share Spotify songs to Instagram stories and I can't do it! As an artist this is frustrating because I'd love to do so. When I Googled this I saw responses here from Spotify saying it will be added but they have not added...

Roadie

Simply put, I googled how to share Spotify songs to Instagram stories and I can't do it! As an artist this is frustrating because I'd love to do so.   When I Googled this I saw responses here ...

eltoch

Composer

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

My premium account in android , premium features says (Not avaliable offline mode in this moment )

PlanPremium CountryMexico DeviceSamsung Galaxy S7 Active Operating SystemAndroid 8.0 Issue Hello everyone Using prepaid card , my premium account on android premium features or options appear saying : Not avaliable at this time

Visitor

Plan Premium   Country Mexico   Device Samsung Galaxy S7 Active  Operating System Android 8.0   Issue   Hello everyone  Using prepaid card , my premium acc...

eltoch

Composer

371 Views

1 replies

0 likes

Android
not avaliable in this moment
premium feature doesnt work
  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download a playlist

PlanPremiumCountryAustriaDeviceSamsungGalaxy S8Operating SystemAndroid My Question or IssueEverytime i wanna download my playlist of the localfiles the download stops after the half of the songs.

Casual Listener

  Plan Premium Country Austria Device SamsungGalaxy S8 Operating System Android   My Question or Issue Everytime i wanna download my playlist of the localfiles the download stops...

Katerina

Spotify Legend

549 Views

2 replies

0 likes

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Superuser Contribution Everytime when I open spotify it shows the login

PlanFree/PremiumCountryRomaniaDeviceAndoridOperating SystemAndroidMy Question or IssueEverytime when I open the spotift, it request to log in. I have uninstalled it and reinstalled, but same.

Visitor

Plan Free/Premium Country Romania Device Andorid Operating System Android My Question or Issue Everytime when I open the spotift, it request to log in. I have uninstalled it and reinstalled,...

Petya

Community Legend

598 Views

1 replies

0 likes

  • 598 Views
  • 1 replies
  • 0 likes

Superuser Contribution my one plus 7 spotify home page is blank i have yearly subscription country India

PlanPremium (1year subsciption)CountryindiaDeviceone plus 7Operating System Android pieMy Question or Issue

Visitor

Plan Premium (1year subsciption) Country india Device one plus 7 Operating System Android pie My Question or Issue  

Petya

Community Legend

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

Superuser Contribution blank home screen on Android app,but app functions fine

PlanPremiumCountryIndiaDeviceMoto one powerOperating System My Question or IssueI am getting a blank screen when I try to open the app ,but other functions such as search work fine. I tried a clean reinstall ,but even that did not work. Screenshot at...

Visitor

Plan Premium Country India Device Moto one power Operating System   My Question or Issue I am getting a blank screen when I try to open the app ,but other functions such as search wor...

Petya

Community Legend

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Randomly Starts Playing

PlanFree/PremiumCountryIndonesiaDeviceSamsung Galaxy S10+Operating SystemAndroid Pie I was charging my phone this morning, i have no recent apps open and i haven't open spotify in a day, but while i was charging my phone suddenly spotify started play...

Visitor

Plan Free/Premium Country Indonesia Device Samsung Galaxy S10+ Operating System Android Pie   I was charging my phone this morning, i have no recent apps open and i haven't open spotify...

Petya

Community Legend

507 Views

1 replies

0 likes

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Superuser Contribution Playlist doesn't play in order shown

PlanPremiummCountrySwedenDeviceSamsung Galaxy s5 neoMy Question or IssueThis is gonna take some explaining, my playlist don't play in the order shown. I don't have shuffle on, I've never used shuffle my intire time using spotify. I have this really l...

Casual Listener

Plan Premiumm Country Sweden Device Samsung Galaxy s5 neo My Question or Issue This is gonna take some explaining, my playlist don't play in the order shown. I don't have shuffle on, I've neve...

Katerina

Spotify Legend

1304 Views

3 replies

1 likes

  • 1304 Views
  • 3 replies
  • 1 likes

Superuser Contribution Songs got grey and are no more playable

PlanFree/PremiumCountryBrazilDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSome songs gone grey and cant be played. Other songs in same record list are shown and p...

Casual Listener

Plan Free/Premium Country Brazil Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Some so...

Petya

Community Legend

671 Views

3 replies

1 likes

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  • 1 likes

Spotify won't play on my docking station?

I just got an Philips as111 docking station for android. I have spotify premium but my docking station won't play music from spotify. It works with the standard music player on my Samsung gs2 but not with spotify? Can someone help me? Greats,

Casual Listener

I just got an Philips as111 docking station for android. I have spotify premium but my docking station won't play music from spotify. It works with the standard music player on my Samsung gs2 but not...

wizx20

Casual Listener

1623 Views

1 replies

2 likes

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Superuser Contribution Spotify pausing the musics

PlanPremiumCountryBrasil DeviceSamsung Galaxy 9+ Operating SystemAndroid Pie My Question or IssueEvery playslit I play, after a couple of musics the spotify just pause the music, and I have to jump the music to the next.This happens a lot of times.

Newbie

Plan Premium Country Brasil   Device Samsung Galaxy 9+   Operating System Android Pie   My Question or Issue Every playslit I play, after a couple of musics the spotif...

Petya

Community Legend

467 Views

1 replies

1 likes

  • 467 Views
  • 1 replies
  • 1 likes

What does saved do?

What does the saved feature do? If I click "save" for an album I like there is no library where that goes to. It just exists as saved but there's nowhere that shows my saved selections for future reference. Didn't I click save so that I can access th...

Visitor

What does the saved feature do? If I click "save" for an album I like there is no library where that goes to. It just exists as saved but there's nowhere that shows my saved selections for future ref...

eltoch

Composer

718 Views

1 replies

0 likes

Albums
like
saved
  • 718 Views
  • 1 replies
  • 0 likes

Superuser Contribution Home screen appears blank.

Plan PremiumCountryIndia Device(SamsungGalaxy J5 Prime) Operating System(Android Oreo) My Question or IssueMy home screen appers blank.Nothing is showing there.

Visitor

Plan  Premium Country India  Device (SamsungGalaxy J5 Prime)  Operating System (Android Oreo)   My Question or Issue My home screen appers blank.Nothing is showing ...

Petya

Community Legend

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution App freezes every few songs

PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemAndroid Pie My Question or IssueThe spotify app on my Samsung Galaxy S9 freezes about every 2 to 3 songs, usually in the middle of a song. When I open the app, the song appears to be playing ...

Visitor

Plan Premium Country USA Device Samsung Galaxy 9 Operating System Android Pie   My Question or Issue The spotify app on my Samsung Galaxy S9 freezes about every 2 to 3 songs, usually i...

Petya

Community Legend

611 Views

1 replies

0 likes

Freezing
pauses
  • 611 Views
  • 1 replies
  • 0 likes