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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Expec

Visitor

408762 Views

553 replies

37 likes

Account
Free
  • 408762 Views
  • 553 replies
  • 37 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8894 Views

0 replies

7 likes

  • 8894 Views
  • 0 replies
  • 7 likes

Following Artist Bug

Hello, I am a spotify premium member from the U.S. on the Samsung Galaxy S7. I am having an issue with following specific artists. I have tried fixing the issue by restarting my phone, reinstalling the app, updating my phone and app, but to no avail....

Regular

Hello, I am a spotify premium member from the U.S. on the Samsung Galaxy S7. I am having an issue with following specific artists. I have tried fixing the issue by restarting my phone, reinstalling t...

Firesword007

Regular

1187 Views

3 replies

0 likes

  • 1187 Views
  • 3 replies
  • 0 likes

Solved!! I want to import downloaded local song files to my Spotify app but newer songs don't show up

PlanPremiumCountryBrazil Device(Moto G 5SOperating SystemAndroid I can't add any new local song files from my phone to the Spotify app because Spotify doesn't sync them/show them in the "Import Songs" option from Settings, as if they don't exist alon...

Regular

Plan Premium Country Brazil  Device (Moto G 5S Operating System Android   I can't add any new local song files from my phone to the Spotify app because Spotify doesn't sync them/sh...

eltoch

Composer

1016 Views

1 replies

0 likes

  • 1016 Views
  • 1 replies
  • 0 likes

Solved!! Chromecast / Web player (chrome) starts playing without being asked

Spotify PremiumCountrySwitzerlandDeviceSamsung Galaxy 5 NeoOperating SystemAndroid 6.0.1 My Question or IssueMy Spotify app keeps playing songs I've never heard on Chromecast (which I never used, I don't even know "where" (on which device) the songs ...

Visitor

Spotify Premium Country Switzerland Device Samsung Galaxy 5 Neo Operating System Android 6.0.1   My Question or Issue My Spotify app keeps playing songs I've never heard on Chromecast (...

Jls0923

Casual Listener

2543 Views

2 replies

0 likes

  • 2543 Views
  • 2 replies
  • 0 likes

Superuser Contribution New Phone, Cant Access Playlists or Make New Ones

PlanPremiumCountryUnited States of AmericaDeviceLG G6Operating SystemAndroid My Question or IssueI just git my new phone, because I needed something compatible with my new diabetes equipment. I use spotify nonstop, and regularly make and edit playlis...

Visitor

Plan Premium Country United States of America Device LG G6 Operating System Android   My Question or Issue I just git my new phone, because I needed something compatible with my new di...

Xerophix

Casual Listener

1097 Views

4 replies

0 likes

LG
LG G6
  • 1097 Views
  • 4 replies
  • 0 likes

Solved!! Annoying pop up bubble

Using the Galaxy S10. Everytime I switch to a different app, an annoying little bubble pops up with the current song that stays on top of all my other apps. Even if I go back to Spotify, there it is. I can close it out, but it's cumbersome and half t...

Newbie

Using the Galaxy S10.  Everytime I switch to a different app, an annoying little bubble pops up with the current song that stays on top of all my other apps.  Even if I go back to Spotify, ...

Mccarthysam4

Visitor

6209 Views

2 replies

2 likes

  • 6209 Views
  • 2 replies
  • 2 likes

Superuser Contribution Esperando para descargar, android

PlanPremiumCountryEspañaDeviceXiaomi Redmi Note 5Operating SystemAndroid 9 My Question or IssueCuando intento descargar una lista de reproducción con archivos locales (añadida desde el pc) en mi movil, se queda "esperando para descargar" indefinidame...

Visitor

Plan Premium Country España Device Xiaomi Redmi Note 5 Operating System Android 9   My Question or Issue Cuando intento descargar una lista de reproducción con archivos locales (añadid...

Katerina

Spotify Legend

2378 Views

1 replies

0 likes

archivos locales
  • 2378 Views
  • 1 replies
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Solved!!Superuser Contribution Spotify hangs on Android (Motorola one power)

PlanPremiumCountryIndia DeviceMotorola one powerOperating SystemAndroid v9 My Question or IssueSpotify hangs and app shuts out automatically when I click on the song that is playing shown at the bottom half of screen (see attached snapshot)Have seen ...

Gig Goer

  Plan Premium Country India   Device Motorola one power Operating System Android v9   My Question or Issue Spotify hangs and app shuts out automatically when I click on th...

Peter

Spotify Legend

3351 Views

12 replies

0 likes

  • 3351 Views
  • 12 replies
  • 0 likes

Superuser Contribution Daily Mix

Where did the daily mixes go? I uninstalled and reinstalled the app but still no luck.

Casual Listener

Where did the daily mixes go? I uninstalled and reinstalled the app but still no luck.  

Katerina

Spotify Legend

889 Views

2 replies

5 likes

  • 889 Views
  • 2 replies
  • 5 likes

Superuser Contribution SD Card self deletes - switches to internal storage.

PlanPremium - FamilyCountryUKDeviceSamsung Note 9Operating SystemAndroid Pie My Question or IssueSpotify keeps switching to the internal phone storage and ignoring the SD Card that 4000+ downloads are supposed to be saved to. Saving to the SD Card se...

Gig Goer

Plan Premium - Family Country UK Device Samsung Note 9 Operating System Android Pie   My Question or Issue Spotify keeps switching to the internal phone storage and ignoring the SD Car...

Flunk

Gig Goer

1669 Views

7 replies

1 likes

  • 1669 Views
  • 7 replies
  • 1 likes

Downloading the app in a restricted country

I live in Mozambique and spotify free is not available in my country so I bought the premium one, however I can't download the app, I can only use it in my computer. Does anyone passed for this situation?

Newbie

I live in Mozambique and spotify free is not available in my country so I bought the premium one, however I can't download the app, I can only use it in my computer. Does anyone passed for this situa...

xaviajade

Visitor

12032 Views

3 replies

0 likes

  • 12032 Views
  • 3 replies
  • 0 likes

Incredibly slow...

PlanPremiumCountrySpainDeviceXperia xz3Operating SystemAndroid 9 Spotify has become so slow it's almost unusable. It takes literally minutes to open a playlist, or an artist profile or an album list. It makes no difference if the songs are downloaded...

Music Fan

Plan Premium Country Spain Device Xperia xz3 Operating System Android 9   Spotify has become so slow it's almost unusable. It takes literally minutes to open a playlist, or an artist pr...

eltoch

Composer

500 Views

1 replies

4 likes

  • 500 Views
  • 1 replies
  • 4 likes

Samsung S9 Musique se met en pause

PlanPremiumCountryFrance DeviceSamsung Galaxy 9Operating SystemAndroid Bonjour,Depuis quelques semaines, l'application Spotify se met régulièrement en pause toutes les 10-20 secondes et parfois redémarre plusieurs secondes après. Je n'utilise pas d'e...

Casual Listener

Plan Premium Country France   Device Samsung Galaxy 9 Operating System Android   Bonjour, Depuis quelques semaines, l'application Spotify se met régulièrement en pause toutes les...

RobInPulse

Casual Listener

1832 Views

2 replies

1 likes

  • 1832 Views
  • 2 replies
  • 1 likes

Autoplay doesn't run

PlanFreeCountryUruguayDeviceSamsung Galaxy J6Operating SystemAndroid 8.0 My Question or IssueEvery day when I listen to my daily mix, most of the time I finished to listen all the playlist, however, when it finishes the music just stop, it doesn't st...

Newbie

Plan Free Country Uruguay Device Samsung Galaxy J6 Operating System Android 8.0   My Question or Issue Every day when I listen to my daily mix, most of the time I finished to listen al...

chcamxcana

Visitor

610 Views

1 replies

2 likes

  • 610 Views
  • 1 replies
  • 2 likes

Superuser Contribution Daily Mix not working.

Hi, i created a Spotify Premium account around two and a half weeks ago, i have many different songs in my playlist and i've streamed from different places of the app. For the first two weeks the daily mix was "in the works" but now o don't get this ...

Visitor

Hi, i created a Spotify Premium account around two and a half weeks ago, i have many different songs in my playlist and i've streamed from different places of the app. For the first two weeks the dai...

cantibarra

Newbie

6183 Views

2 replies

1 likes

  • 6183 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify Connections notification and battery drain when using Navigation through Google Maps

Plan: PremiumCountry: UKDevice: OnePlus 6tOperating System: Android PieSpotify Version: 8.5.20.857 I've been using Google Maps for navigation for some time with no issues. However, over the past few days whenever I start to use Navigation, I immediat...

Regular

  Plan: Premium Country: UK Device: OnePlus 6t Operating System: Android Pie Spotify Version: 8.5.20.857   I've been using Google Maps for navigation for some time with no issue...

RB800

Newbie

1796 Views

4 replies

3 likes

  • 1796 Views
  • 4 replies
  • 3 likes

Solved!!Superuser Contribution Spotify silently crashes when the phone is locked

PlanPremium (Student)CountryIreland DeviceSamsung S8Operating SystemAndroid 9 My Question or IssueThis issue has only begun recently, and previously Spotify worked perfectly on the phone for 18 months. Every now and then when my phone is locked Spoti...

Casual Listener

Plan Premium (Student) Country Ireland   Device Samsung S8 Operating System Android 9   My Question or Issue This issue has only begun recently, and previously Spotify worked per...

Peter

Spotify Legend

27049 Views

12 replies

8 likes

  • 27049 Views
  • 12 replies
  • 8 likes

Superuser Contribution Spotify se met en pause

Bonjour, J'ai un soucis, mon Spotify se met en pause tout seul 10 sec environ après que l'écran se soit mis en veille. J'écoute en bluetooth sur les "air pods" de samsung (je ne me souviens plus le nom) ou sur mon Beats Studio 3 ou bien en filaire av...

Casual Listener

Bonjour,   J'ai un soucis, mon Spotify se met en pause tout seul 10 sec environ après que l'écran se soit mis en veille. J'écoute en bluetooth sur les "air pods" de samsung (je ne me souviens ...

Katerina

Spotify Legend

8224 Views

7 replies

3 likes

  • 8224 Views
  • 7 replies
  • 3 likes

Spotify will not work unless wifi is on.

PlanPremiumCountryUSADeviceMotorola E6 + Motorola E4Operating SystemAndroid 9 My Question or IssueAfter the recent 2 updates the app started to lag. Then on the 28th update ultimately stopped working during transit and would not play or load anything...

Casual Listener

Plan Premium Country USA Device Motorola E6 + Motorola E4 Operating System Android 9   My Question or Issue After the recent 2 updates the app started to lag. Then on the 28th update u...

dev24

Regular

739 Views

3 replies

0 likes

  • 739 Views
  • 3 replies
  • 0 likes

Spotify stopping between newly added album tracks

Hi All Having a problem whereby Spotify keeps pausing/stopping between album tracks on newly added albums to my library. The track will play and then stop without moving to the next next track. Any suggestions as I have tried the settings for gapless...

Visitor

Hi All   Having a problem whereby Spotify keeps pausing/stopping between album tracks on newly added albums to my library. The track will play and then stop without moving to the next next tra...

osornios

Spotify Star

322 Views

1 replies

1 likes

  • 322 Views
  • 1 replies
  • 1 likes

Spotify for Android keeps disconnecting from Chromecast

PlanPremiumCountryUSADeviceSamsung GalaxyOperating SystemAndroid My Question or IssueSpotify will disconnect randomly from Chromecast. Well, not exactly randomly. Seems to happen at the end of song, or one time it was the end of playlist. Have follow...

Regular

Plan Premium Country USA Device Samsung Galaxy Operating System Android   My Question or Issue Spotify will disconnect randomly from Chromecast. Well, not exactly randomly. Seems to ha...

martynaudio

Visitor

1374 Views

1 replies

5 likes

  • 1374 Views
  • 1 replies
  • 5 likes