Announcements

Can't login on android app

Can't login on android app

Serb1a

I have the same problem whenever I install any update on my phone that logs me out of Spotify. My email and password I know works because I login on the Spotify website no problem. When I try to click the email link it sends it constantly says expired. 

Plan Free

Country

 

USA 

 

Device

Moto X4 

Operating System

Android 9

 

My Question or Issue

I have the same problem whenever I install any update on my phone that logs me out of Spotify. My email and password I know works because I login on the Spotify website no problem. When I try to click the email link it sends it constantly say

Reply
1 Reply

Luan

Hey, @Serb1a 
Welcome to Spotify Community and thanks for reaching out here!

So, you cannot access your mobile app, but you can access your account page on web. Right? 

Please, try to log in your account using another device (Mobile and Desktop) and check if it works.

 

Keep me posted about it...


Best Regards,
hezorg

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts

Env: prod