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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41983 Views
  • 65 replies
  • 25 likes
  • 41983 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877703 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877703 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26299 Views
  • 4 replies
  • 0 likes
  • 26299 Views
  • 4 replies
  • 0 likes

Superuser Contribution Not all Liked songs playing in Shuffleplay mode

PlanPremiumCountryUKDeviceSamsung A5 2017Operating System My Question or IssueI have 407 "Liked" songs yet when I select "shuffle play" it selects 81 songs and then plays them. When it reaches the end it starts back at the first!! I wondered why I ha...

  • Visitor
  • Plan Premium Country UK Device Samsung A5 2017 Operating System     My Question or Issue I have 407 "Liked" songs yet when I select "shuffle play" it selects 81 songs and then pla...
  • Petya
  • Community Legend
  • 1538 Views
  • 1 replies
  • 2 likes
  • 1538 Views
  • 1 replies
  • 2 likes

[Android Auto] Album List shows Albums in random Order

PlanPremiumCountryGermanyDeviceNokia 6.1Operating SystemAndroid 9 (latest Security Patch) Spotify Version: Latest Beta (8.5.23.681) My Question or IssueWhen I browse trough Library->AlbumsThe List of Albums is shown but it has a absolutely random ord...

  • Gig Goer
  • Plan Premium Country Germany Device Nokia 6.1 Operating System Android 9 (latest Security Patch)   Spotify Version: Latest Beta (8.5.23.681)   My Question or Issue When I browse...
  • 540 Views
  • 0 replies
  • 2 likes
  • 540 Views
  • 0 replies
  • 2 likes

Superuser Contribution Shuffle all not shuffling all

PlanPremiumCountryUSADeviceSAMSUNG GALAXY S9+Operating SystemAndroid Oreo My Question or IssueWhen I select my entire library of liked songs it only plays about 20 songs and rotates through them.

  • Visitor
  • Plan Premium Country USA Device SAMSUNG GALAXY S9+ Operating System Android Oreo   My Question or Issue When I select my entire library of liked songs it only plays about 20 songs...
  • Petya
  • Community Legend
  • 316 Views
  • 2 replies
  • 1 likes
  • 316 Views
  • 2 replies
  • 1 likes

Superuser Contribution Skipping songs on playlist

my songs arent playing in the order that they should be ive uninstalled and formatted my sd card but its not playing in the order it says its in juat skips songsPremium DeviceLGAndroid

  • Casual Listener
  • my songs arent playing in the order that they should be ive uninstalled and formatted my sd card but its not playing in the order it says its in juat skips songs Premium   Device LG Android...
  • Petya
  • Community Legend
  • 335 Views
  • 2 replies
  • 0 likes
  • 335 Views
  • 2 replies
  • 0 likes

Solved!! Why does Spotiy stop periodically for no reason?

Why does Spotify quite playing every so often for no reason? I running Android 5.02 on a Samsung Galaxy Tab S 10.1 with 32Gb.

  • Regular
  • Why does Spotify quite playing every so often for no reason?  I running Android 5.02 on a Samsung Galaxy Tab S 10.1 with 32Gb.
  • rhdroc
  • Regular
  • 16045 Views
  • 10 replies
  • 0 likes
  • 16045 Views
  • 10 replies
  • 0 likes

Superuser Contribution [Android 9] lockscreen shows spotify notification but no information with it

PlanFreeCountryUKDeviceHuawei Y5 (2019)Operating SystemAndroid 9 My Question or IssueAs said in title when spotify is playing a song on the lockscreen a banner/ box with the word spotify shows up but nothing else so i cant see album art or song name ...

  • Visitor
  • Plan Free Country UK Device Huawei Y5 (2019) Operating System Android 9   My Question or Issue As said in title when spotify is playing a song on the lockscreen a banner/ box with the ...
  • Petya
  • Community Legend
  • 490 Views
  • 1 replies
  • 0 likes
  • Android 9
    Notifications
  • 490 Views
  • 1 replies
  • 0 likes

Superuser Contribution Whats wrong with my playlists

I live in cyprus, i have an galaxy s9, and i just payed for spotify premium.Apparantly i upgraded my brothers free account that he doesnt use anymore, i removed all the artists he was following (he is listening to classical music only) . I just follo...

  • Visitor
  • I live in cyprus, i have an galaxy s9, and i just payed for spotify premium. Apparantly i upgraded my brothers free account that he doesnt use anymore, i removed all the artists he was following (he...
  • Petya
  • Community Legend
  • 465 Views
  • 2 replies
  • 0 likes
  • 465 Views
  • 2 replies
  • 0 likes

Superuser Contribution Everything is gone

My Question or IssueSo after I bought a new phone (Samsung Galaxy S10) I tried logging into my spotify account only to find all my playlists were gone and I wasn't in premium anymore, what do I do? I'm extremely desperate

  • Newbie
  • My Question or Issue So after I bought a new phone (Samsung Galaxy S10) I tried logging into my spotify account only to find all my playlists were gone and I wasn't in premium anymore, what do I do?...
  • Petya
  • Community Legend
  • 374 Views
  • 2 replies
  • 0 likes
  • 374 Views
  • 2 replies
  • 0 likes

Superuser Contribution App Wont load on my Android phone

PlanFreeCountryThe U.S.DeviceMoto x4Operating SystemAndriod My Question or IssueEvery time I open up the Spotify app and try to log in it bounces back to the login page. My login works and tries to go to the homepage in the app then goes back to the ...

  • Casual Listener
  • Plan Free Country The U.S. Device Moto x4 Operating System Andriod   My Question or Issue Every time I open up the Spotify app and try to log in it bounces back to the login page. My l...
  • Petya
  • Community Legend
  • 643 Views
  • 3 replies
  • 0 likes
  • 643 Views
  • 3 replies
  • 0 likes

Only liked tracks play when streaming to speaker

PlanPremiumCountryUKDeviceOne Plus 5 / Sonos OneOperating SystemAndroid Pie 9.0.8My Question or Issue*not an issue exclusive to Sonos**I'm finding that when streaming to speakers, only 'liked' songs will play, you can play none liked songs but then i...

  • Visitor
  •   Plan Premium Country UK Device One Plus 5 / Sonos One Operating System Android Pie 9.0.8 My Question or Issue *not an issue exclusive to Sonos** I'm finding that when streaming to s...
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

To call autoplay I need a song, not album

PlanPremiumCountryPoland/SpainDeviceSamsung Galaxy 9Operating SystemAndroid Hello, problem with Autoplay is commonly known - anyway, sometimes I am lucky and it works. However, to start the autoplay sequence, you need a song. So I look for the one I ...

  • Visitor
  • Plan Premium Country Poland/Spain Device Samsung Galaxy 9 Operating System Android   Hello, problem with Autoplay is commonly known - anyway, sometimes I am lucky and it works.  &...
  • 359 Views
  • 0 replies
  • 0 likes
  • autoplay
  • 359 Views
  • 0 replies
  • 0 likes

Don't see the playlists in my library

PlanFreeCountryIsraelDeviceGalaxy s10eOperating SystemAndroid 9My Question or IssueOn my Android app I can't see saved playlists on my library..Also saves podcast..

  • Visitor
  •   Plan Free Country Israel Device Galaxy s10e Operating System Android 9 My Question or Issue On my Android app I can't see saved playlists on my library.. Also saves podcast..
  • 213 Views
  • 0 replies
  • 1 likes
  • 213 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Spotify crash on sleep

PlanPremiumCountryU.S.ADeviceLG K20VOperating SystemAndroid My Question or IssueSo recently, whenever I put my phone to sleep, aka the screen goes black, Spotify glicthes once, and then stops, and I have to open my phone and re-open the app again. At...

  • Casual Listener
  •   Plan Premium Country U.S.A Device LG K20V Operating System Android   My Question or Issue So recently, whenever I put my phone to sleep, aka the screen goes black, Spotify glic...
  • Petya
  • Community Legend
  • 2246 Views
  • 1 replies
  • 0 likes
  • 2246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs repeat in the same loop

PlanPremiumCountryLatviaDeviceSamsung Galaxy 4/4sOperating SystemAndroid 10 My Question or IssueWhen I'm listening to liked songs (about 1200). Spotify plays just some of them and then start to repeat from the start in same loop. Repeat is off, shuff...

  • Visitor
  • Plan Premium Country Latvia Device Samsung Galaxy 4/4s Operating System Android 10   My Question or Issue When I'm listening to liked songs (about 1200). Spotify plays just some of the...
  • Petya
  • Community Legend
  • 1248 Views
  • 1 replies
  • 0 likes
  • 1248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song pauses

PlanPremiumCountryUnited StatesDeviceOnePlus 5tOperating SystemOxygen OS My Question or IssueIs it just me or does anyone else have a song that always pauses at a certain time? Whenever I play Black Skinhead by Kanye west it always pauses at 1:04. I ...

  • Newbie
  •   Plan Premium Country United States Device OnePlus 5t Operating System Oxygen OS   My Question or Issue Is it just me or does anyone else have a song that always pauses at a cer...
  • Petya
  • Community Legend
  • 619 Views
  • 2 replies
  • 2 likes
  • 619 Views
  • 2 replies
  • 2 likes

spotify stops playing in car on bluetooth

PlanFreeCountry australiaDevicesony xa1 ultra Operating Systemandroid 8.0 oreo My Question or IssueHi so in the last week when i am listening to spotify in the car on bluetooth it randomly stops / pauses or freezes on the car display but the phone sh...

  • Visitor
  •   Plan Free Country  australia Device sony xa1 ultra   Operating System android 8.0 oreo   My Question or Issue Hi so in the last week when i am listening to spotify...
  • Stubert76
  • Visitor
  • 1034 Views
  • 1 replies
  • 0 likes
  • 1034 Views
  • 1 replies
  • 0 likes

Spotify stopped saving the artists I follow

PlanPremiumCountryDenmark My Question or IssueI follow quite a few artist, and have experienced no problems with the amount of artists - until recently. When I follow a new artist, it looks like Spotify saved it, but if I leave the artist page and re...

  • Casual Listener
  • Plan Premium Country Denmark   My Question or Issue I follow quite a few artist, and have experienced no problems with the amount of artists - until recently. When I follow a new artist, i...
  • Noah
  • Spotify Star
  • 738 Views
  • 7 replies
  • 0 likes
  • 738 Views
  • 7 replies
  • 0 likes

Solved!! Spotify closes entirely after sound from another app like Instagram, intervenes the playback.

PlanPremiumCountryNetherlandsDeviceOnePlus 6Operating SystemLatest Android version My Question or IssueHey,Hope you're having a great day I was hoping you could help me with my issue:Before, I could play music, hop to Instagram an scroll down and cli...

  • Casual Listener
  •   Plan Premium Country Netherlands Device OnePlus 6 Operating System Latest Android version   My Question or Issue Hey, Hope you're having a great day 🙂   I was hoping y...
  • Noah
  • Spotify Star
  • 1177 Views
  • 4 replies
  • 0 likes
  • 1177 Views
  • 4 replies
  • 0 likes

Unable to Access Playlist Radio

PlanPremiumCountryUnited StatesDeviceLG G7 ThinqOperating SystemAndroid 9 Pie My Question or IssueI have a playlist that I like, and I would listen to the playlist radio to find new songs to add that I liked. Recently, I haven't been able to play tha...

  • Regular
  • Plan Premium Country United States Device LG G7 Thinq Operating System Android 9 Pie   My Question or Issue I have a playlist that I like, and I would listen to the playlist radio to f...
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes

Solved!! no playback possible on my new phone

Plan: PremiumCountry: DEDevice: moto z2 forceOperating System: Android Oreo After loggin in, no last played songs are displyed.Performing a search leads to an infinite loading circle.The same happens if you start to play a playlist. What I have alrea...

  • Casual Listener
  • Plan: Premium Country: DE Device: moto z2 force Operating System: Android Oreo   After loggin in, no last played songs are displyed. Performing a search leads to an infinite loadi...
  • holyq
  • Casual Listener
  • 404 Views
  • 1 replies
  • 1 likes
  • 404 Views
  • 1 replies
  • 1 likes