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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839239 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839239 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13595 Views
  • 1 replies
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  • 13595 Views
  • 1 replies
  • 0 likes

Spotify Radio don't works anymore

PlanPremiumCountry GermanyDeviceHonor 8xOperating SystemAndroid 8.1 My Question or Issue For a few weeks I can't start Spotify Radio anymore. When I click start artist-radio I don't go to the artist radio but insted I go to a playlist that is titled ...

  • Newbie
  • Plan Premium Country  Germany Device Honor 8x Operating System Android 8.1   My Question or Issue  For a few weeks I can't start Spotify Radio anymore. When I click start art...
  • user-removed
  • Not applicable
  • 208 Views
  • 2 replies
  • 4 likes
  • 208 Views
  • 2 replies
  • 4 likes

Car integration

Hello, everyone,I have a problem with the Spotify BMW integration on my Huawai Mate 20 Pro. I have installed the BMW Connected App and Spotify. Nothing appears on the display of my BMW 220d Active Tourer - no titles, covers, etc. With my iPhone it wo...

  • Newbie
  • Hello, everyone, I have a problem with the Spotify BMW integration on my Huawai Mate 20 Pro. I have installed the BMW Connected App and Spotify. Nothing appears on the display of my BMW 220d Active ...
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  • 150 Views
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Superuser Contribution Spotify unavaible on Googleplay while being part of Europe (Geoblocked)

Hello, here is a few informations PlanFree (plan to premium soon)CountryFrance (Réunion island precisely)DeviceSamsung galaxy J2Operating SystemAndroid GO 8.1 My Question or IssueHere is a definition explaining the issue: "The overseas departments an...

  • Casual Listener
  • Hello, here is a few informations   Plan Free (plan to premium soon) Country France (Réunion island precisely) Device Samsung galaxy J2 Operating System Android GO 8.1   My Quest...
  • Katerina
  • Spotify Legend
  • 187 Views
  • 1 replies
  • 1 likes
  • 187 Views
  • 1 replies
  • 1 likes

Superuser Contribution Downloads

Is there any way to actually undownload songs on a play list without deleting it?

  • Newbie
  • Is there any way to actually undownload songs on a play list without deleting it?   
  • Jemi
  • Spotify Legend
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify App for Android

PlanPremiumCountry DeviceSamsungGalaxy A5 Operating SystemAndroid 8.0 My Question or Issue My Spotify app has been crashing down since a week. I need about 10 tries to open the app.I had already updated the app during that time but it is still lackin...

  • Newbie
  •   Plan Premium Country   Device SamsungGalaxy A5  Operating System Android 8.0   My Question or Issue  My Spotify app has been crashing down since a week. I need...
  • Jemi
  • Spotify Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Songs re-downloading

Everytime I turn on my phone, the songs in my library re-download. Normally, I store my spotify music data on my SD card, but Spotify downloads all my music data into my internal storage when I turn the phone on, causing my phone to slow down until I...

  • Newbie
  • Everytime I turn on my phone, the songs in my library re-download. Normally, I store my spotify music data on my SD card, but Spotify downloads all my music data into my internal storage when I turn ...
  • 98 Views
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  • 98 Views
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[Broken] - Playlists on Android no longer named correctly

Just take a look at this old post which is locked for no reason as the issue has never been fixed. https://community.spotify.com/t5/Android/Why-does-Spotify-now-force-me-to-name-new-playlists/td-p/3565163 I've tried contacting all social media accoun...

  • Regular
  • Just take a look at this old post which is locked for no reason as the issue has never been fixed.   https://community.spotify.com/t5/Android/Why-does-Spotify-now-force-me-to-name-new-playlist...
  • 190 Views
  • 0 replies
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  • Android App
    Playlists
  • 190 Views
  • 0 replies
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My phone don't synchronise locals files in my computer

PROBLEM SOLVED PlanPremiumCountry FranceDeviceSamsung Galaxy S6 EdgeOperating SystemAndroid 7.0 Hi,I use frecently locals files downloaded from YouTube in .mp3 on my computer because the sounds aren't in Spotify. These locals files were synchronised ...

  • Newbie
  • PROBLEM SOLVED   Plan Premium Country  France Device Samsung Galaxy S6 Edge Operating System Android 7.0   Hi, I use frecently locals files downloaded from YouTube in .mp3&...
  • 97 Views
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  • 97 Views
  • 0 replies
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Spotify starts playing on my phone when it connects to my cars bluetooth!

Plan PremiumFree/PremiumCountry NorwayDeviceHuawei P20 ProOperating SystemAndroid 8 and 9 My Question or Issue I just want to know WHY spotify starts up and playing automatically when my phone connects to my car!? Even if i dont listen to my aux inpu...

  • Casual Listener
  • Plan  Premium Free/Premium Country  Norway Device Huawei P20 Pro Operating System Android 8 and 9   My Question or Issue  I just want to know WHY spotify starts up an...
  • Alpejohn
  • Casual Listener
  • 638 Views
  • 1 replies
  • 4 likes
  • 638 Views
  • 1 replies
  • 4 likes

Filtering Songs in a Playlist - Swipe Down Filter vs "Find in Playlist" Menu Option

PlanPremiumCountry USADeviceGoogle Pixel 2Operating SystemAndroid 9 Pie To filter/find songs in a playlist, I'd like to start a vote to reinstate the option to swipe down to access a song filter rather than having to press the three dot menu and scro...

  • Regular
  •   Plan Premium Country  USA Device Google Pixel 2 Operating System Android 9 Pie   To filter/find songs in a playlist, I'd like to start a vote to reinstate the option to swi...
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  • 159 Views
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so is there a reason why spotfiy decided to screw over free users ?

Such as removing features like the queue, proper shuffling, and song sorting to the premium app and just spit in the free users faces by giving them a unfunictional piece of garbage? it's been like this for almost a year and they are not fixing this ...

  • Roadie
  • Such as removing features like the queue, proper shuffling, and song sorting to the premium app and just spit in the free users faces by giving them a unfunictional piece of garbage? it's been like t...
  • 106 Views
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  • 106 Views
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Can't change storage location

Spotify takes up a lot of GB on my phone (Samsung Galaxy s7), and I want to change the storage location. When I try to change the location from my device's storage to the SD card it won't let me change it. How can I fix this?

  • Casual Listener
  • Spotify takes up a lot of GB on my phone (Samsung Galaxy s7), and I want to change the storage location. When I try to change the location from my device's storage to the SD card it won't let me chan...
  • Aase_Tokvam
  • Casual Listener
  • 200 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 200 Views
  • 1 replies
  • 0 likes

App problem

Plan:PremiumCountry: Germany DeviceSamsung Galaxy s nine plus Operating System(Android) My Question or Issue My app is stopping most of the time.

  • Visitor
  • Plan:Premium Country: Germany    Device Samsung Galaxy s nine plus  Operating System (Android)   My Question or Issue  My app is stopping most of the time. 
  • 99 Views
  • 0 replies
  • 0 likes
  • 99 Views
  • 0 replies
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I can't add station

PlanPremiumCountrySwedenDeviceXiaomiOperating System(Android Oreo) My Question or IssueI used to be able to add new station, which will appear at "your library" - "station". But I forget about this function for a long time. Recently I want to add a n...

  • Casual Listener
  • Plan Premium Country Sweden Device Xiaomi Operating System (Android Oreo)   My Question or Issue I used to be able to add new station, which will appear at "your library" - "station". ...
  • 289 Views
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  • 289 Views
  • 0 replies
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Songs on a downloaded playlist are no longer showing up as downloaded when viewing the song's album.

PlanPremiumCountryUSA DeviceGoogle Pixel 2Operating SystemAndroid 9 PIe Previous behavior:-When listening to an album from the album view, I add a song I like to a downloaded playlist. -The added song would then get the downloaded symbol (green circl...

  • Regular
  •   Plan Premium Country USA  Device Google Pixel 2 Operating System Android 9 PIe   Previous behavior: -When listening to an album from the album view, I add a song I like to...
  • 153 Views
  • 0 replies
  • 2 likes
  • 153 Views
  • 0 replies
  • 2 likes

Difference between Free and Premium account

Hello. I started with free account today. I added some nice songs with heart icon and blocked some i dont like with minus icon. I thought it is a nice app and i buyed Premium. Then everything changed. Menu of Spotify looks much different and i cant f...

Screenshot_20190118_172451_com.spotify.music.jpg Screenshot_20190118_172312_com.spotify.music.jpg
  • Regular
  • Hello. I started with free account today. I added some nice songs with heart icon and blocked some i dont like with minus icon. I thought it is a nice app and i buyed Premium. Then everything changed...
  • Piotrek052
  • Regular
  • 1944 Views
  • 6 replies
  • 0 likes
  • 1944 Views
  • 6 replies
  • 0 likes

(BRASIL) Aplicativo nao conecta.

Ola, estou com problemas para conectar. O aplicativo simplesmente parou de funcionar, fiz todo o procedimento padrao de limpar o cache, reinstalar o aplicativo, ate mesmo mudar de senha. Ainda assim, nao conecta pelo Facebook, nem por e-mail (aparece...

  • Newbie
  •     Ola, estou com  problemas para conectar. O aplicativo simplesmente parou de funcionar, fiz todo o procedimento padrao de limpar o cache, reinstalar o aplicativo,  ate mesmo ...
  • 1390 Views
  • 0 replies
  • 1 likes
  • Nao conecta
  • 1390 Views
  • 0 replies
  • 1 likes

Samsung phone can't see my samsung smart tv. Wife's apple phone does without issue...

PlanPremiumCountry CanadaDeviceSamsung Galaxy 9 plus Android Oreo My Question or Issue Why cant I connect but my wife's iphone can?

  • Newbie
  • Plan Premium Country  Canada Device Samsung Galaxy 9 plus   Android Oreo   My Question or Issue  Why cant I connect but my wife's iphone can?
  • 214 Views
  • 0 replies
  • 0 likes
  • Connect
    galaxy 9
    Smart TV
  • 214 Views
  • 0 replies
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Where's the "Import" option on Spotify settings [Android]

I've searched a lot but all questions out there are about anything but this/are too outdated. I got a Samsung J8 and when I open "My Library" -> Settings -> Import your songs, I can normally listen to them, add to my playlist, etcetera.However, my ot...

  • Newbie
  • I've searched a lot but all questions out there are about anything but this/are too outdated.   I got a Samsung J8 and when I open "My Library" ->  Settings -> Import your songs, I ...
  • 250 Views
  • 0 replies
  • 0 likes
  • Android
    local
    Mobile
  • 250 Views
  • 0 replies
  • 0 likes

"Direct Play Only for Premium" - But I already have it?

Hello! I have a premium account. It used to be possible to direct play a song or artist via Google Assistant and Android Auto, when connected to my Mazda. Now, Google replies with "Direct play is only availible to premium subscribers of Spotify." Not...

  • Visitor
  • Hello!  I have a premium account. It used to be possible to direct play a song or artist via Google Assistant and Android Auto, when connected to my Mazda. Now, Google replies with "Direct play...
  • 278 Views
  • 0 replies
  • 1 likes
  • 278 Views
  • 0 replies
  • 1 likes

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