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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 851296 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 851296 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 17282 Views
  • 3 replies
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  • 17282 Views
  • 3 replies
  • 0 likes

Spotify in Android Auto using USB

PlanPremiumCountryCanadaDeviceSamsung Galaxy S8Operating System8.0 My Question or IssueIt worked perfect when I first got my car last month and since then it has stopped. When I am connect to android auto via usb cable, it will not play. It works fla...

  • Newbie
  •   Plan Premium Country Canada Device Samsung Galaxy S8 Operating System 8.0   My Question or Issue It worked perfect when I first got my car last month and since then it has stop...
  • 256 Views
  • 0 replies
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  • 256 Views
  • 0 replies
  • 0 likes

App crashes when opening specific Album

PlanPremiumCountryUnited KingdomDevicePixel 3Operating SystemAndroid 9 My Question or IssueWhen opening the album "The libertines by The Libertines" from the my album page of the app the app just crashes, didn't always use to do this and I can still ...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Pixel 3 Operating System Android 9   My Question or Issue When opening the album "The libertines by The Libertines" from the my album page of...
  • Shoto14
  • Casual Listener
  • 346 Views
  • 2 replies
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  • 346 Views
  • 2 replies
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Bluetooth through my car is cutting in and out.

I have Spotify premium and more frequently than before my audio cuts out. It has before, but for the past couple days it's more like 2-3 times a song. The music keeps playing, but the audio will go quiet and resume anywhere from 5 to 25 seconds later...

  • Newbie
  • I have Spotify premium and more frequently than before my audio cuts out. It has before, but for the past couple days it's more like 2-3 times a song. The music keeps playing, but the audio will go q...
  • 281 Views
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  • 1 likes
  • 281 Views
  • 0 replies
  • 1 likes

Saved artists won't load

PlanPremiumCountryUSADeviceLG Tribute HD Only certain artists will load for me and this has been happening for two weeks or so. It doesn't matter if I follow an artist, have their albums saved to my library or have them downloaded for offline use. I ...

  • Newbie
  •   Plan Premium Country USA Device LG Tribute HD    Only certain artists will load for me and this has been happening for two weeks or so. It doesn't matter if I follow an artis...
  • 403 Views
  • 0 replies
  • 3 likes
  • 403 Views
  • 0 replies
  • 3 likes

Shuffle Play doubles songs in Queue

PlanPremiumCountryCanadaDeviceSamsung Galaxy 8Operating SystemAndroid 8.0.0 My Question or IssueUsing "Shuffle Play" from an artist's profile results in a shuffled playlist featuring doubles of each song. Within the last month, using Spotify has beco...

  • Regular
  • Plan Premium Country Canada Device Samsung Galaxy 8 Operating System Android 8.0.0   My Question or Issue Using "Shuffle Play" from an artist's profile results in a shuffled playlist f...
  • 297 Views
  • 0 replies
  • 3 likes
  • 297 Views
  • 0 replies
  • 3 likes

Not Working: Sharing songs on Instagram Stories

PlanPremiumCountryTurkeyDeviceSamsung Galaxy J5Operating SystemAndroid 6.0.1Spotify Version: 8.4.96.953Instagram Version: 85.0.0.6.100 My Question or IssueSharing music on my Instagram stories is not an option for me. I have been using Instagram for ...

  • Casual Listener
  • Plan Premium Country Turkey Device Samsung Galaxy J5 Operating System Android 6.0.1 Spotify Version: 8.4.96.953 Instagram Version: 85.0.0.6.100   My Question or Issue Sharing mu...
  • suchamess
  • Casual Listener
  • 345 Views
  • 1 replies
  • 1 likes
  • 345 Views
  • 1 replies
  • 1 likes

LG V20

PlanPremiumCountryUSADeviceLG V20 AT&TOperating SystemAndroid 8.0 My Question or IssueBefore the Android 8.0 update, my second screen functionality worked flawlessly. Since the update however, it's not worked but for five minutes when I first reinsta...

  • Newbie
  • Plan Premium Country USA Device LG V20 AT&T Operating System Android 8.0   My Question or Issue Before the Android 8.0 update, my second screen functionality worked flawlessly. Sin...
  • 181 Views
  • 0 replies
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  • 181 Views
  • 0 replies
  • 0 likes

Pfeile in der Benachrichtigungsleiste sind schwarz

PlanPremiumCountryGermanyDeviceMeizu 16Operating SystemAndroid 8.1.0My Question or IssueHallo, ich habe Spotify neu installiert auf meinem Handy und habe festehefestg das in der Benachrichtigungsleiste die Pfeile zum weiterschalten schwarz sind und s...

  • Newbie
  • Plan Premium Country Germany Device Meizu 16 Operating System Android 8.1.0 My Question or Issue Hallo, ich habe Spotify neu installiert auf meinem Handy und habe festehefestg das in der Be...
  • 219 Views
  • 0 replies
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  • 219 Views
  • 0 replies
  • 0 likes

Spotify crashes every time after playing specific song

PlanPremiumCountryNorway DeviceGoogle Nexus 6POperating SystemAndroid Oreo My Question or IssueEvery time I play it crashes

  • Visitor
  • Plan Premium Country Norway   Device Google Nexus 6P Operating System Android Oreo   My Question or Issue Every time I play it crashes     
  • Nico
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Samsung Active Watch Support installation

PlanPremiumCountryMexicoDeviceSamsung Active WatchOperating SystemAndroid - SamsungWearable My Question or IssueI just bought the new SamsugnActive Watch which as far as I understand it was compatible with spotify, however Its not yet compatible to d...

  • Visitor
  • Plan Premium Country Mexico Device Samsung Active Watch Operating System Android - SamsungWearable   My Question or Issue I just bought the new SamsugnActive Watch which as far as I un...
  • Nico
  • Community Legend
  • 715 Views
  • 1 replies
  • 1 likes
  • active
    Active Watch
    Samsung
  • 715 Views
  • 1 replies
  • 1 likes

Impossible to listen to audio books when using Android Auto

PlanPremiumCountryGermany DeviceSamsung Galaxy S9+ & Skoda Fabia (Built end of 2018)Operating SystemAndroid Pie My Question or IssueWell, it's not technically impossible to play audio books via Android Auto, but listening to them really sucks. In an ...

  • Music Fan
  • Plan Premium Country Germany   Device Samsung Galaxy S9+ & Skoda Fabia (Built end of 2018) Operating System Android Pie   My Question or Issue Well, it's not technically...
  • 447 Views
  • 0 replies
  • 0 likes
  • 447 Views
  • 0 replies
  • 0 likes

Notifications between songs

PremiumBrazil DeviceMoto ZOperating SystemAndroid Oreo My Question or Issue Hi, So, I'm having a problem with my android app. Every time a song changes I get a new notification/ring. It doesn't look like a big deal, but it really annoys me. Especiall...

  • Regular
  • Premium Brazil   Device Moto Z Operating System Android Oreo   My Question or Issue   Hi,   So, I'm having a problem with my android app. Every time a song change...
  • Bittencourt
  • Spotify Star
  • 843 Views
  • 4 replies
  • 0 likes
  • notification
    Ring
    Transitions
  • 843 Views
  • 4 replies
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Superuser Contribution Can't see green arrow

I been struggling for months with this issue n I asked for help to help centrer on twitter n I didnt got a solution! I cant see the green arrow anymore. When I go to an artits album I cant see if I already downloaded that song. Idk if this happened o...

  • Regular
  • I been struggling for months with this issue n I asked for help to help centrer on twitter n I didnt got a solution! I cant see the green arrow anymore. When I go to an artits album I cant see if I a...
  • Peter
  • Spotify Legend
  • 1205 Views
  • 5 replies
  • 0 likes
  • 1205 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playlists made on desktop version not updating to mobile app

PlanPremiumCountry USADeviceSamsung S7Operating SystemAndroid 8.0.0 My Question or IssuePlaylists made on desktop version not updating to mobile app. Reinstalling and loginning back in fixed it once, but not second time. Tried changing my password an...

  • Casual Listener
  • Plan Premium Country  USA Device Samsung S7 Operating System Android 8.0.0   My Question or Issue Playlists made on desktop version not updating to mobile app.  Reinstalling ...
  • Peter
  • Spotify Legend
  • 852 Views
  • 3 replies
  • 0 likes
  • 852 Views
  • 3 replies
  • 0 likes

Sound cuts off after 1sec when playing any song

PlanPremium DeviceXiaomi Mi Mix (lithium) Operating SystemAndroid 8.1 My Question or IssueI am using Spotify on my PC (Windows 10) and my phone (details as shown above). For about a month, I've been experiencing issues with sound on my phone. Every t...

  • Newbie
  • Plan Premium   Device Xiaomi Mi Mix (lithium)    Operating System Android 8.1   My Question or Issue I am using Spotify on my PC (Windows 10) and my phone (details as sh...
  • 226 Views
  • 0 replies
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  • 226 Views
  • 0 replies
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Superuser Contribution Trotz neustem Update keine Designänderung

PlanPremiumCountryGermanyDeviceOnePlus 6tOperating SystemAndroid 9 My Question or IssueHallo,wie im angehängten Screenshot zu sehen, wurden in Spotify ja Designänderungen im Bereich des aktuell abgespielten Tracks vorgenommen. Diese Änderungen sind a...

  • Casual Listener
  • Plan Premium Country Germany Device OnePlus 6t Operating System Android 9   My Question or Issue Hallo, wie im angehängten Screenshot zu sehen, wurden in Spotify ja Designänderungen i...
  • Peter
  • Spotify Legend
  • 438 Views
  • 5 replies
  • 0 likes
  • 438 Views
  • 5 replies
  • 0 likes

App keeps crashing on Galaxy S8

PlanPremiumCountryUKDevice Samsung Galaxy S8Operating SystemOne UI My Question or IssueSpotify keeps crashing and the lock screen function no longer works. I have logged out. Restated my phone and finally done a reinstall. All to no avail. Please fix...

  • Newbie
  • Plan Premium Country UK Device  Samsung Galaxy S8 Operating System One UI   My Question or Issue Spotify keeps crashing and the lock screen function no longer works.  I have ...
  • 444ron
  • Newbie
  • 620 Views
  • 1 replies
  • 3 likes
  • app crashing
    lock screen functionality stopped.
  • 620 Views
  • 1 replies
  • 3 likes

Volume controls not working properly

PlanPremiumDeviceLG G7 Operating SystemAndroid 8.0 My Question or IssueWhen trying to adjust the volume setting while playing some music in the spotify app, the call volume is changing instead of the music volume. And the steps are not smooth from lo...

  • Regular
  • Plan Premium Device LG G7  Operating System Android 8.0   My Question or Issue When trying to adjust the volume setting while playing some music in the spotify app,  the call v...
  • xoholo
  • Composer
  • 3861 Views
  • 1 replies
  • 0 likes
  • volume
  • 3861 Views
  • 1 replies
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Nothing showing in albums or artists

Any of the songs I download don't show up in albums or artists and I also don't have a section for songs. I can't even get this page to let me submit my question without going through 15 steps. PlanPremiumCountryUSADeviceMoto X4Operating SystemAndroi...

  • Visitor
  • Any of the songs I download don't show up in albums or artists and I also don't have a section for songs. I can't even get this page to let me submit my question without going through 15 steps. &nbs...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

wth new update

Latest app update is either poorly designed or downloaded wrong.I think the new version of the spotify app isn't working correctly. When I go to my library almost none of the artists in my library can be viewed and almost none of the albums are liste...

  • Newbie
  • Latest app update is either poorly designed or downloaded  wrong. I think the new version of the spotify app isn't working correctly. When I go to my library almost none of the artists in my l...
  • 261 Views
  • 0 replies
  • 3 likes
  • 261 Views
  • 0 replies
  • 3 likes