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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

395909 Views

546 replies

35 likes

Account
Free
  • 395909 Views
  • 546 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8450 Views

0 replies

7 likes

  • 8450 Views
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  • 7 likes

Daily mix won't open

When trying to open one of the daily mixes 2 until 6, they won't open and the screen is shown, which you will find as an attachment. Daily mix 1 is opening, most of the times. I already removed the app and cache from my tablet and phone and installed...

Music Fan

When trying to open one of the daily mixes 2 until 6, they won't open and the screen is shown, which you will find as an attachment. Daily mix 1 is opening, most of the times. I already removed the a...

Shirkaster

Casual Listener

8532 Views

59 replies

4 likes

Android 9
  • 8532 Views
  • 59 replies
  • 4 likes

Superuser Contribution How do I find radio stations?

I'm using Spotify free, Moto G6 Play with Oreo, USA.I've read (both on Spotify's website and others) of a few different ways to find radio stations, but I don't see any option for radio using any of these methods.

Casual Listener

I'm using Spotify free, Moto G6 Play with Oreo, USA. I've read (both on Spotify's website and others) of a few different ways to find radio stations, but I don't see any option for radio using any...

imnotarealrobot

Gig Goer

40630 Views

6 replies

0 likes

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  • 6 replies
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Liking a song through the playback control makes it dissapear?

Plan: PremiumCountry: United StatesDevice: Samsung Galaxy S10+Operating System: Android 10, but also had the same issue on android 9. My Question or Issue: So, whenever I like a song through the notification controls something like 50% of the time or...

Visitor

Plan: Premium Country: United States Device: Samsung Galaxy S10+ Operating System: Android 10, but also had the same issue on android 9.   My Question or Issue: So, whenever I like a song t...

620 Views

0 replies

0 likes

  • 620 Views
  • 0 replies
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Superuser Contribution Heart icon on lock screen not working

PlanPremiumCountryUK DeviceSony Xperia Z2 Compact Operating SystemAndroid 9 My Question or IssueThe heart icon on the lock screen doesn't work or the dislike button but the play and skip ones do. Screenshot attached

Regular

  Plan Premium Country UK  Device Sony Xperia Z2 Compact  Operating System Android 9   My Question or Issue The heart icon on the lock screen doesn't work or the dislik...

CatAdsett

Regular

2106 Views

5 replies

2 likes

  • 2106 Views
  • 5 replies
  • 2 likes

stuck waiting to download

PlanPremiumCountryUKDevice(Samsung Galaxy 9)Operating System(Android Oreo) My Question or IssueSpotify App worked fine yesterday and for the past year or so. Now won't download. Constantly says waiting to download, occasionally it starts to download ...

Casual Listener

  Plan Premium Country UK Device (Samsung Galaxy 9) Operating System (Android Oreo)   My Question or Issue Spotify App worked fine yesterday and for the past year or so. Now...

trillipepper

Casual Listener

1034 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Superuser Contribution App Stalls Search Stalls, Playlist Loading STALLS! DISFUNCTIONAL APP!

PlanPREMIUMCountryUSADevice Samsung Galaxy 9Operating SystemAndroid My Question or IssueUpdate 2019. Mobil version of this app still sucks for the most part. I have full wifi at work in Silicon Valley and still takes forever to load lists of songs an...

Casual Listener

  Plan PREMIUM Country USA Device  Samsung Galaxy 9 Operating System Android   My Question or Issue Update 2019. Mobil version of this app still sucks for the most part. I h...

trillipepper

Casual Listener

789 Views

3 replies

0 likes

  • 789 Views
  • 3 replies
  • 0 likes

Spotify on Chromebook OS not syncing playlist

PlanPremiumCountryUnited StatesDeviceLenovo Yoga Chromebook C630Operating SystemChrome OS 77.0.3865.105 My Question or IssueI am unable to sync my playlists on my Chromebook. I had both my Windows Laptop (which has my local files that are in my playl...

Casual Listener

Plan Premium Country United States Device Lenovo Yoga Chromebook C630 Operating System Chrome OS 77.0.3865.105   My Question or Issue I am unable to sync my playlists on my Chromebook....

619 Views

0 replies

0 likes

  • 619 Views
  • 0 replies
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Spotify for Chrome OS not syncing Playlists

PlanPremiumCountryUnited StatesDeviceLenovo Yoga Chromebook C630Operating SystemChrome OS 77.0.3865.105My Question or IssueSo I downloaded Spotify off the Play Store on my chromebook, logged in and went to sync my playlist with my other laptop. I mad...

Casual Listener

Plan Premium Country United States Device Lenovo Yoga Chromebook C630 Operating System Chrome OS 77.0.3865.105 My Question or Issue So I downloaded Spotify off the Play Store on my chromeboo...

528 Views

0 replies

0 likes

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Superuser Contribution No spotify on galaxy stor for samsung watch

CountrySweden Device(Mobil: Samsung s10 Watch: samsung gear s2 Operating SystemMobile: G973FXXU1ASE7Watch: R732XXU2FRC1 My Question or IssueI can't find the spotify app for my watch in the samsung store.

Casual Listener

    Country Sweden   Device (Mobil: Samsung s10  Watch: samsung gear s2   Operating System Mobile: G973FXXU1ASE7 Watch: R732XXU2FRC1   My Question or Issue ...

Peter

Spotify Legend

870 Views

4 replies

0 likes

  • 870 Views
  • 4 replies
  • 0 likes

Audio and app problems?

PlanPremiumCountryGermanyDeviceOnePlus 7 ProOperating SystemOxygen OS10 My Question or IssueTwo things:1.: Since some days, Spotify's volume is EXTREMELY faint, when I use the app in my car on aux. What happened? Did I accidentally change some settin...

Regular

Plan Premium Country Germany Device OnePlus 7 Pro Operating System Oxygen OS10   My Question or Issue Two things: 1.: Since some days, Spotify's volume is EXTREMELY faint, when I use ...

519 Views

0 replies

0 likes

  • 519 Views
  • 0 replies
  • 0 likes

App not working on Fire HD 6

PlanPremiumCountryUSADeviceFire HD 6 (4th generation)Operating SystemFireOS 5.6.10 My Question or IssueI'm having trouble using the app. I tap the bottom right Icon to bring up my library, then click "Artists." I scroll down to the artist that I want...

Newbie

Plan Premium Country USA Device Fire HD 6 (4th generation) Operating System FireOS 5.6.10   My Question or Issue I'm having trouble using the app.  I tap the bottom right Icon t...

598 Views

0 replies

0 likes

  • 598 Views
  • 0 replies
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Superuser Contribution Skipping!!

Why has Spotify decided to start randomly pausing in the middle of a song now? Have never had a problem on my GS8 before a few days ago, now it will randomly pause in the middle of a song and not restart until I pick up the phone wake up the screen s...

Newbie

Why has Spotify decided to start randomly pausing in the middle of a song now?   Have never had a problem on my GS8 before a few days ago, now it will randomly pause in the middle of a song an...

Katerina

Spotify Legend

783 Views

1 replies

0 likes

  • 783 Views
  • 1 replies
  • 0 likes

Can't login on android app

I have the same problem whenever I install any update on my phone that logs me out of Spotify. My email and password I know works because I login on the Spotify website no problem. When I try to click the email link it sends it constantly says expire...

Casual Listener

I have the same problem whenever I install any update on my phone that logs me out of Spotify. My email and password I know works because I login on the Spotify website no problem. When I try to clic...

Luan

Spotify Star

920 Views

1 replies

1 likes

Android
login issues
  • 920 Views
  • 1 replies
  • 1 likes

Superuser Contribution weird language setup

Hello,I'm new to spotify. I wanted to use the app on my android phone. I am using the free version and want to upgrade to the premium, but I cannot (reason see below). I am in Germany and my system language is English (both the phone and desktop). No...

Visitor

Hello, I'm new to spotify. I wanted to use the app on my android phone. I am using the free version and want to upgrade to the premium, but I cannot (reason see below). I am in Germany and my system...

Petya

Community Legend

1110 Views

1 replies

0 likes

  • 1110 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blank home screen and slow loading

PlanPremium CountryUSA DeviceGalaxy S9Operating SystemAndroid Version 9 My Question or IssueMy spotify had been slowed down significantly these past few weeks. Clicking songs to play, I would have to wait 5 or 6 seconds until the song actually plays ...

Visitor

  Plan Premium   Country USA   Device Galaxy S9 Operating System Android Version 9   My Question or Issue My spotify had been slowed down significantly these past few...

Petya

Community Legend

1325 Views

2 replies

1 likes

blank homescreen
slow
  • 1325 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution How to close Spotify on Android? (NOT log out!)

PlanPremiumCountryNZDeviceNokiaOperating SystemAndroid My Question or IssueHow the **bleep** do I close the thing without having to login/out every time? I sometimes play my music through other devices. In this past week (been a couple of updates) no...

Casual Listener

Plan Premium Country NZ Device Nokia Operating System Android   My Question or Issue How the **bleep** do I close the thing without having to login/out every time? I sometimes play my ...

Petya

Community Legend

3107 Views

2 replies

0 likes

  • 3107 Views
  • 2 replies
  • 0 likes

Superuser Contribution Crashes on startup - Motorola Moto G5

PlanPremiumDeviceMotorola Moto G5Operating SystemAndroid 8.1.0My Question or IssueMy Spotify application has been crashing every time I try to open it for ~2 months now. I have tried some fixes, to no avail, and need suggestions

Casual Listener

  Plan Premium Device Motorola Moto G5 Operating System Android 8.1.0 My Question or Issue My Spotify application has been crashing every time I try to open it for ~2 months now. I have ...

EthanJennings

Casual Listener

1262 Views

4 replies

0 likes

  • 1262 Views
  • 4 replies
  • 0 likes

Solved!! Unable to disable Waze integration

PlanPremiumCountryIsraelDevicePixel 1Operating SystemAndroid Pie (9)Android App Version:8.5.27.957 My Question or IssueHi, It seems that Waze integration collides with Google Assistant and therefore I want to disable it. I disabled it from Waze's sid...

Casual Listener

Plan Premium Country Israel Device Pixel 1 Operating System Android Pie (9) Android App Version: 8.5.27.957   My Question or Issue Hi,   It seems that Waze integration collide...

OmriCohen

Casual Listener

8497 Views

1 replies

0 likes

  • 8497 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android lock screen controls not workin

PlanFree/PremiumCountry DeviceSamsung Galaxy 8When phone is locked the pause/play button is not effective for pausing music. I push pause and it pauses momentarily then plays on its own after under a second. The same thing happens but in reverse if t...

Newbie

Plan Free/Premium Country   Device Samsung Galaxy 8 When phone is locked the pause/play button is not effective for pausing music. I push pause and it pauses momentarily then plays on its ...

Petya

Community Legend

1071 Views

2 replies

0 likes

  • 1071 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Mobile - Only Shuffle play.

PlanPremiumCountryNew ZealandDeviceSamsung SM-A320YOperating SystemAndroid Latest My Question or IssueOn the mobile device the only option is to shuffle play my play lists. I've followed all instructions but the shuffle play option is not present and...

Regular

Plan Premium Country New Zealand Device Samsung SM-A320Y Operating System Android Latest   My Question or Issue On the mobile device the only option is to shuffle play my play lists. I...

Petya

Community Legend

918 Views

2 replies

0 likes

  • 918 Views
  • 2 replies
  • 0 likes