Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
399391 Views
548 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryNew ZealandDeviceSamsung SM-A320YOperating SystemAndroid Latest My Question or IssueOn the mobile device the only option is to shuffle play my play lists. I've followed all instructions but the shuffle play option is not present and...
Plan Premium Country New Zealand Device Samsung SM-A320Y Operating System Android Latest My Question or Issue On the mobile device the only option is to shuffle play my play lists. I...
Community Legend
920 Views
2 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S9+Operating SystemAndroid My Question or IssueWhere has auto-rotate disappeared to???I don't understand...it ALWAYS used to auto-rotate.Whyyyyyyyyyyyyy was this changed????? Why is this gone?????Makes NO sen...
Plan Premium Country USA Device Samsung Galaxy S9+ Operating System Android My Question or Issue Where has auto-rotate disappeared to??? I don't understand...it ALWAYS used to auto-...
Community Legend
1161 Views
1 replies
0 likes
PlanPremiumCountryFinlandDeviceNokia 5.1 PlusOperating SystemAndroid 9 My Question or IssueMy lockscreen doesn't show Spotify widget. This is very annoying.
Plan Premium Country Finland Device Nokia 5.1 Plus Operating System Android 9 My Question or Issue My lockscreen doesn't show Spotify widget. This is very annoying.
Community Legend
1592 Views
1 replies
0 likes
All of my Google Home speakers have this problem. I have all 3 of Google's speakers, the small, medium and large one and this happens on my Pixel phone as well. It used to play my "My Liked Songs" in order of newest to oldest. So that song that you j...
All of my Google Home speakers have this problem. I have all 3 of Google's speakers, the small, medium and large one and this happens on my Pixel phone as well. It used to play my "My Liked ...
1462 Views
0 replies
2 likes
PlanPremiumCountryGermanyDeviceHuawei Honor 6xOperating SystemAndroid 7 My Question or IssueSo yesterday i was forced into listening to music offline by having no reception but the app didn't cache my songs and did not scrobble them later. I can only...
Plan Premium Country Germany Device Huawei Honor 6x Operating System Android 7 My Question or Issue So yesterday i was forced into listening to music offline by having no reception b...
694 Views
0 replies
0 likes
PlanPremiumCountryUSADevicePixel XLOperating SystemAndroid 10 My Question or IssueI'm trying to play a song by an artist but I don't remember the name of the song. So I searched the artist but it will only show me certain categories like their top 5 ...
Plan Premium Country USA Device Pixel XL Operating System Android 10 My Question or Issue I'm trying to play a song by an artist but I don't remember the name of the song. So I searc...
Roadie
1376 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S9Operating SystemANDROID My Question or IssueEven though I close my app the Spotify tab stays open and I can't close it unless I go to settings and choose 'Force Stop'.
Plan Premium Country USA Device Samsung Galaxy S9 Operating System ANDROID My Question or Issue Even though I close my app the Spotify tab stays open and I can't close it unless I go...
Spotify Star
1252 Views
1 replies
0 likes
PlanFree/PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android 9 PieMy Question or IssueInstalled Spotify, and now under settings Media Volume control is whited out an...
Plan Free/Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android 9 Pie My Question or Issue Ins...
Spotify Star
728 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountryIndiaDeviceAsus Zenfone Max Pro M1Operating SystemAndroid Pie I accidentally pressed the hide button while playing my...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country India Device Asus Zenfone Max Pro M1 Operating System ...
Spotify Star
941 Views
3 replies
0 likes
PlanPremiumCountryDEDeviceSamsung S8 and Pixel 3Operating SystemAndroid 9 and 10 My IssueThe Like and Dislike buttons in the Notifications do not do anything for more than two months. However they work in the App and on my Windows Client. but not in ...
Plan Premium Country DE Device Samsung S8 and Pixel 3 Operating System Android 9 and 10 My Issue The Like and Dislike buttons in the Notifications do not do anything for more than tw...
Community Legend
703 Views
2 replies
1 likes
Plan: PremiumCountry: Netherlands Device(iPhone SE, Samsung Galaxy S8)Operating System(iOS 12.4.1, Android 9) My Question or IssueHi all, since a week or two I'm experiencing weird issues on my iPhone and my Android phone. I think it has something to...
Plan: Premium Country: Netherlands Device (iPhone SE, Samsung Galaxy S8) Operating System (iOS 12.4.1, Android 9) My Question or Issue Hi all, since a week or two I'm...
Casual Listener
2440 Views
4 replies
0 likes
PlanPremiumCountryIsraelDeviceSamsung Galaxy note 9 My Question or IssueI did a clean uninstull of the App and then installed Spotify again and still I don't have the option to switch on automatic car view, it doesn't even appear in the options of th...
Plan Premium Country Israel Device Samsung Galaxy note 9 My Question or Issue I did a clean uninstull of the App and then installed Spotify again and still I don't have the option to s...
Roadie
556 Views
1 replies
0 likes
PlanFreeCountryItalyDeviceMoto X4Operating SystemAndroid 9 My Question or IssueI am unable to login with my account from the Android app. I get the "email/password not correct" and if I try to get a link by mail, the link is always expired. Tried rei...
Plan Free Country Italy Device Moto X4 Operating System Android 9 My Question or Issue I am unable to login with my account from the Android app. I get the "email/password no...
Visitor
600 Views
2 replies
0 likes
PlanPremiumCountryBrazilDeviceMoto G6 PlayOperating SystemAndroid 9.0 My Question or IssueWhen I'm on instagram and I try to share the song on my instagram stories, that option doesn't appear. I've tried to uninstall and install both softwares and it...
Plan Premium Country Brazil Device Moto G6 Play Operating System Android 9.0 My Question or Issue When I'm on instagram and I try to share the song on my instagram stories, that opti...
Roadie
1099 Views
5 replies
0 likes
PlanPremiumCountryUkDeviceSamsung Galaxy Note 9Operating SystemAndroid Pie (9.0 My Question or IssueWhenever I am connected to a Bluetooth device the play/pause controls on my lockscreen do not work and only appear to briefly skip the track (it stutt...
Plan Premium Country Uk Device Samsung Galaxy Note 9 Operating System Android Pie (9.0 My Question or Issue Whenever I am connected to a Bluetooth device the play/pause controls on m...
Casual Listener
2768 Views
2 replies
0 likes
PlanoPremiumPaísBrasilDispositivoMotorola One Vision 2019Sistema operacionalAndroid: 9Minha pergunta ou problemaNão consigo criar, nem abrir, minhas próprias playlists no meu celular. Sempre dá erro, porém no computador elas abrem normalmente, assim ...
Plano Premium País Brasil Dispositivo Motorola One Vision 2019 Sistema operacional Android: 9 Minha pergunta ou problema Não consigo criar, nem abrir, minhas próprias playlists no me...
Community Legend
1349 Views
1 replies
0 likes
PlanPremiumCountryEl SalvadorDeviceSamsung Galaxy S10+Operating SystemAndroid PieMy Question or IssueWhen will you add the most needed option : Allow us to "Block undesired Artists"? We pay for a service, and it is a very basic function you need to a...
Plan Premium Country El Salvador Device Samsung Galaxy S10+ Operating System Android Pie My Question or Issue When will you add the most needed option : Allow us to "Block undesired Art...
Community Legend
857 Views
4 replies
1 likes
PlanPremiumCountrySpainDeviceSamsung Galaxy A50Operating SystemAndroid Pie My Question or IssueCuando descargo musica en calidad NORMAL, si escucho esa misma música en streaming wifi MUY ALTA cuando estoy en casa por ejemplo, ¿en qué calidad se escuc...
Plan Premium Country Spain Device Samsung Galaxy A50 Operating System Android Pie My Question or Issue Cuando descargo musica en calidad NORMAL, si escucho esa misma música en stream...
Community Legend
716 Views
3 replies
0 likes
PlanPremiumCountryScotland DeviceHuawei honor 9Operating SystemAndroid My Question or IssueI cancelled my membership three months ago because the update then made the app painfully slow when selecting albums and artists, or navigating between pages. ...
Plan Premium Country Scotland Device Huawei honor 9 Operating System Android My Question or Issue I cancelled my membership three months ago because the update then made ...
Community Legend
1432 Views
6 replies
0 likes
I have had Spotify premium for a couple years or so now and I am enjoying it, but I find myself getting annoyed using it on my phone as it takes up all of my space on my phone with the few albums I have downloaded. I don't have a lot of space on the ...
I have had Spotify premium for a couple years or so now and I am enjoying it, but I find myself getting annoyed using it on my phone as it takes up all of my space on my phone with the few albums I h...
Community Legend
1122 Views
1 replies
0 likes
