Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 57196 Views
  • 68 replies
  • 25 likes
  • 57196 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 28060 Views
  • 5 replies
  • 0 likes
  • 28060 Views
  • 5 replies
  • 0 likes

Spotify shuts itself down

After new update, Spotify completely shuts itself down when my phone (Galaxy Note 3) connects to the Internet.

  • Casual Listener
  • After new update, Spotify completely shuts itself down when my phone (Galaxy Note 3) connects to the Internet.  
  • eltoch
  • Composer
  • 646 Views
  • 1 replies
  • 0 likes
  • 646 Views
  • 1 replies
  • 0 likes

Username and Account

Hello. I have 2 problems. Songs freeze all the time. I have to turn the internet on and off for it to work again. can not listen to the quality way. The other problem is my username. it consists of ridiculous letters and numbers. I chose another user...

  • Visitor
  •   Hello.  I have 2 problems. Songs freeze all the time. I have to turn the internet on and off for it to work again. can not listen to the quality way. The other problem is my userna...
  • AndrewRobs01
  • Composer
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is it taking AGES to load a song in Android App?

PlanPremiumCountryNetherlandsDeviceSamsung S8Operating SystemAndroid 9, Pie My Question or Issue

  • Casual Listener
  • Plan Premium Country Netherlands Device Samsung S8 Operating System Android 9, Pie   My Question or Issue  
  • TomvB
  • Casual Listener
  • 442 Views
  • 2 replies
  • 0 likes
  • 442 Views
  • 2 replies
  • 0 likes

Solved!! Song selection is gone

PlanPremiumCountryUSADeviceSamsung Note 8Operating SystemAndroid My Question or IssueMy spotify suddenly stopped allowing me to not only choose a song, but it also does not allow me to view the discography of any artist or play any songs from any art...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Note 8 Operating System Android    My Question or Issue My spotify suddenly stopped allowing me to not only choose a song, but it also does...
  • Emilia_8
  • Community Legend
  • 561 Views
  • 1 replies
  • 0 likes
  • Android
    Note 8
    selection
  • 561 Views
  • 1 replies
  • 0 likes

can’t view Discography in any artist on pixel

Plan - PremiumCountry - USA Device - Pixel 3xlOperating System - Android 10 My Question or IssueWhen I go to an artists page I can't see any album or song info. This just started today (Sept. 23, 2019)

  • Visitor
  • Plan - Premium Country - USA   Device - Pixel 3xl Operating System - Android 10   My Question or Issue When I go to an artists page I can't see any album or song info....
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't login to android

PlanFreeCountryUSADeviceMoto x4Operating SystemAndroid 9 My Question or IssueFor some reason I am unable to login to the Android app. I can login to the website just fine. I've changed my password twice, I did a clean uninstall and reinstall, and sti...

  • Visitor
  •   Plan Free Country USA Device Moto x4 Operating System Android 9   My Question or Issue For some reason I am unable to login to the Android app. I can login to the website just ...
  • Petya
  • Community Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • Android
    Login
    Login problem
  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution App crashes on android phone

PlanPremiumCountry Ireland Device Omidigi A5 Pro(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Android 9(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Every time I try to save a song to my playlists by pressing the ...

  • Newbie
  •   Plan Premium Country Ireland   Device Omidigi A5 Pro (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android 9 (iOS 10, Android Oreo, Windows 10,et...
  • Petya
  • Community Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Can't access queue

PlanPremiumCountryUSA DeviceSamsung Galaxy S8Operating SystemAndroid 9Spotify version 8.5.24.762My Question or IssueI cannot access the queue. I have the currently playing song open (album art view, see attachment), and when I tap the queue button in...

  • Casual Listener
  • Plan Premium Country USA  Device Samsung Galaxy S8 Operating System Android 9 Spotify version 8.5.24.762 My Question or Issue I cannot access the queue. I have the currently playing so...
  • Emilia_8
  • Community Legend
  • 3721 Views
  • 3 replies
  • 0 likes
  • Android
    Mobile
    playback
    queue
  • 3721 Views
  • 3 replies
  • 0 likes

Superuser Contribution App keeps crashing on Galaxy S10 +

PlanPremiumCountrySingapore DeviceSamsung Galaxy S10 +Operating SystemAndroid Oreo My Question or IssueThe app keeps crashing when I open the app. Keeps saying "Spotify keeps stopping". I have tried many ways to solve this like Reinstall/Uninstall, S...

  • Casual Listener
  • Plan Premium Country Singapore  Device Samsung Galaxy S10 + Operating System Android Oreo   My Question or Issue The app keeps crashing when I open the app. Keeps saying "Spotify ...
  • Petya
  • Community Legend
  • 2103 Views
  • 6 replies
  • 1 likes
  • 2103 Views
  • 6 replies
  • 1 likes

Superuser Contribution Music pauses while phone is closed.

PlanFamily/PremiumCountryUSDeviceSamsung Galaxy Note 8Operating SystemAndroid My Question or IssueThe music will continue to play while my phone is open. Once I close the phone songs will play for 30 seconds tops then pause for minutes at a time. Onc...

  • Casual Listener
  • Plan Family/Premium Country US Device Samsung Galaxy Note 8 Operating System Android   My Question or Issue The music will continue to play while my phone is open. Once I close the pho...
  • Petya
  • Community Legend
  • 405 Views
  • 1 replies
  • 4 likes
  • 405 Views
  • 1 replies
  • 4 likes

Superuser Contribution Downloads removed

PlanPremiumCountryIndiaDeviceSamsung M30Operating SystemAndroid 9 My Question or IssueMy downloads get deleted everyday and today I clocked it , I had set the download option " on " fr my liked songs playlist and somehow everyday for like the past 5 ...

  • Visitor
  • Plan Premium Country India Device Samsung M30 Operating System Android 9   My Question or Issue My downloads get deleted everyday and today I clocked it , I had set the download option...
  • Petya
  • Community Legend
  • 1569 Views
  • 3 replies
  • 1 likes
  • Download bug
    Downloaded music disappears
    downloads
    downloads gone
  • 1569 Views
  • 3 replies
  • 1 likes

Superuser Contribution Pausing music on Lock Screen won't work. (with Bluetooth listening) - Samsung S9

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S9+Operating SystemAndroid 9 My Question or IssueWhen on my lock screen (or Always On Display)... When i try to pause anything, it will just play it right away without me pressing the play button. I...

  • Visitor
  • Plan Premium Country United States Device Samsung Galaxy S9+ Operating System Android 9    My Question or Issue When on my lock screen (or Always On Display)... When i try to paus...
  • Petya
  • Community Legend
  • 475 Views
  • 1 replies
  • 1 likes
  • Android 9
    Samsung galaxy S9+
  • 475 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify downloads

I'm using Spotify on my Android phone and the issue i've encountered, is that my phone is bloated with data from Spotify. I've unlimited data plan on my phone and i don't need any chache stored on my phone, but there seems to be no way to turn that o...

  • Visitor
  • I'm using Spotify on my Android phone and the issue i've encountered, is that my phone is bloated with data from Spotify. I've unlimited data plan on my phone and i don't need any chache stored on my...
  • Petya
  • Community Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change song

PlanPremiumCountryUKDeviceSamsung a80 with Cambridge audio melonmania wireless earbuds. Operating SystemLatest android My Question or IssueChanging song via headset repeats the same song. It's impossible to change song. Things were working fine until...

  • Music Fan
  •   Plan Premium Country UK Device Samsung a80 with Cambridge audio melonmania wireless earbuds.  Operating System Latest android   My Question or Issue Changing song via head...
  • Petya
  • Community Legend
  • 4461 Views
  • 6 replies
  • 1 likes
  • 4461 Views
  • 6 replies
  • 1 likes

Superuser Contribution New Liked songs does'nt contain lots of my old song library

PlanPremiumCountryUKDeviceSamsung Galaxy A70 My Question or IssueBefore the update in June I had around 4000+ songs in my song library and now most are gone. My "liked songs" only has 1362. How can I get them back. This is years of building a library...

  • Visitor
  • Plan Premium Country UK Device Samsung Galaxy A70     My Question or Issue Before the update in June I had around 4000+ songs in my song library and now most are gone. My "liked so...
  • Petya
  • Community Legend
  • 470 Views
  • 1 replies
  • 0 likes
  • 470 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle plays Songs two times in a row

I've seen this posted many times over the years and I've not seen a resolution yet. I'm sure it's something simple but for the life of me I cannot get it to stop. I've uninstalled and reinstalled the app but nothing changed. I've attached a picture, ...

  • Newbie
  • I've seen this posted many times over the years and I've not seen a resolution yet. I'm sure it's something simple but for the life of me I cannot get it to stop. I've uninstalled and reinstalled the...
  • Emilia_8
  • Community Legend
  • 2709 Views
  • 8 replies
  • 6 likes
  • 2709 Views
  • 8 replies
  • 6 likes

Superuser Contribution Unable to view an artist's profile page sidways//horizontally on android screen

Hi everyone, I've been a Spotify Premium listener for 5 years and currently utilize Spotify on an Android/LG X Power Smartphone device. Anyways Ive always preferred viewing Spotify on my phone screen holding it sideways/horizontally for the wideview ...

  • Roadie
  • Hi everyone, I've been a Spotify Premium listener for 5 years and currently utilize Spotify on an Android/LG X Power Smartphone device. Anyways Ive always preferred viewing Spotify on my phone screen...
  • Petya
  • Community Legend
  • 450 Views
  • 1 replies
  • 0 likes
  • 450 Views
  • 1 replies
  • 0 likes

Superuser Contribution I listen to a playlist and jump to another for no reason

I have reinstalled the app, changed the password, but continues happens.PlanFree/PremiumCountrySpainDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueI listen to a playlist and jump to another for no reason

  • Visitor
  • I have reinstalled the app, changed the password, but continues happens. Plan Free/Premium Country Spain Device Samsung Galaxy Operating System Android   My Question or Issue I listen...
  • Petya
  • Community Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Playlist multi-level sorting

Plan: PremiumOperating System: Android 9 My Question or IssueIs the following possible? if not I hope it will be implemented:Under playlist's 3-dots menu, 'Sort playlist', we can sort by Artist, Album, etc. Is there a way to do multi-level sort? Like...

  • Regular
  • Plan: Premium Operating System: Android 9   My Question or Issue Is the following possible? if not I hope it will be implemented: Under playlist's 3-dots menu, 'Sort playlist', we can ...
  • 265 Views
  • 0 replies
  • 1 likes
  • 265 Views
  • 0 replies
  • 1 likes

Sorted songs order in app do not carried over to Android Auto car player

Plan: PremiumOperating System: Android 9My Question or IssueI use Spotify on my Android phone, and Android Auto in car. I created a playlist and prefer to listening to it sorted by Artist. Occasionally I would add new songs to it, it's always added a...

  • Regular
  • Plan: Premium Operating System: Android 9 My Question or Issue I use Spotify on my Android phone, and Android Auto in car.  I created a playlist and prefer to listening to it sorte...
  • 670 Views
  • 0 replies
  • 4 likes
  • 670 Views
  • 0 replies
  • 4 likes