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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5460 Views

0 replies

7 likes

  • 5460 Views
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  • 7 likes

can't find songs

PlanPremium CountryIsrael DeviceSamsung Galaxy 9 Operating SystemWindows 10 My Question or IssueHi,I can't find some song on Spotify and wanted to know if I can upload the songs that I can't find from my phone? if so, how do I do it? Thank you

Regular

Plan Premium   Country Israel   Device Samsung Galaxy 9   Operating System Windows 10   My Question or Issue Hi, I can't find some song on Spotify and wanted to know...

Rene01

Community Legend

399 Views

3 replies

0 likes

  • 399 Views
  • 3 replies
  • 0 likes

Please restore Recently Played to its previous functionality

My Question or Issue Hello, I may not be posting this in the correct forum. But please restore Recently Played to its previous functionality. Having it on the Home screen is not the same, not just because it looks different, but because it actually g...

Newbie

My Question or Issue   Hello,    I may not be posting this in the correct forum. But please restore Recently Played to its previous functionality. Having it on the Home screen is n...

446 Views

0 replies

0 likes

  • 446 Views
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Account possibly hacked, liked songs and playlists gone.

PlanPremiumCountryUKDeviceOneplus 6TOperating SystemAndroid My Question or IssueI use spotify a lot on my nightshifts whilst I work and recently random songs started playing on my account as I was listening to my usual playlists. When I get home I tr...

Visitor

Plan Premium Country UK Device Oneplus 6T Operating System Android   My Question or Issue I use spotify a lot on my nightshifts whilst I work and recently random songs started playing ...

DanifC

Composer

1378 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Can't save more songs, even though I haven't saved 10,000 songs

PlanPremium My Question or IssueI know there's a 10,000 song limit per playlist. But even though I have 9274 songs in my liked songs list, whenever I try liking a new song, Spotify says my library is totally full.Wasn't I supposed to still be able to...

Casual Listener

Plan Premium   My Question or Issue I know there's a 10,000 song limit per playlist. But even though I have 9274 songs in my liked songs list, whenever I try liking a new song, Spotify says ...

Rene01

Community Legend

787 Views

4 replies

0 likes

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Superuser Contribution Song keeps pausing and playing on it's own when I start the app

I'm an extremely satisfied Spotify listener and my device is OPPO A3s and my operating system is Android. For the past few days my Spotify has been acting funny. I mean that when I plug in my earphones and try to listen to the songs the song keeps on...

Casual Listener

I'm an extremely satisfied Spotify listener and my device is OPPO A3s and my operating system is Android.  For the past few days my Spotify has been acting funny. I mean that when I plug in my ...

Petya

Community Legend

1052 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Superuser Contribution Music (even downloaded) just stops

PlanPremiumCountryGermanyDeviceSamsung Galaxy S10+Operating SystemAndroid Pie My Question or IssueWhen I Play music, no matter how my internet connection is or i have downloaded the track, it suddenly stops but it's not Paused. Sometimes it continues...

Casual Listener

  Plan Premium Country Germany Device Samsung Galaxy S10+ Operating System Android Pie   My Question or Issue When I Play music, no matter how my internet connection is or i have...

Petya

Community Legend

530 Views

1 replies

0 likes

Android 9
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  • 1 replies
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Superuser Contribution Playlists de sertanejo que eu não ouço aparecendo nos meus recentes

PlanPremiumCountryBrazil Device(Xioami Mi Operating System(Android 9.) My Question or Issue Tenho notado que músicas de sertanejo estão aparecendo nas minhas recentes, sendo que eu já desloguei de todos os dispositivos e mudei a senha.O que é estranh...

Casual Listener

Plan Premium Country Brazil   Device (Xioami Mi 😎 Operating System (Android 9.)   My Question or Issue   Tenho notado que músicas de sertanejo estão aparecendo nas minhas ...

Daisy

Spotify Legend

901 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Chromecast takes ages to start a song

PlanPremiumCountryNzDeviceSamsung j6Operating android 9 My Question or Issue I have a new chromecast ultra. And the latest play store spotify and Google home app.The song wont play or takes forever. Sending it to the chromecast works and the album ar...

Visitor

Plan Premium Country Nz Device Samsung j6 Operating  android 9   My Question or Issue   I have a new chromecast ultra. And the latest play store spotify and Google home app. ...

309 Views

0 replies

0 likes

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Bad Sound Quality Jacques Loussier Trio plays Satie (on Telarc)

Hi Spotify team, The album "Jacques Loussier Trio plays Satie (on Telarc)" has a terrible "timbre" overlayed on all tracks. Would you please check encoding? The problem is on Adroid as well as when streaming to Chromecast Audio. All other music is pl...

Music Fan

Hi Spotify team,   The album "Jacques Loussier Trio plays Satie (on Telarc)" has a terrible "timbre" overlayed on all tracks.    Would you please check encoding?   The probl...

Joerg1959

Music Fan

587 Views

3 replies

0 likes

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  • 3 replies
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Spotify need to improve their search algorithm

I'm posting in the Android section, but it's actually a general issue. The search algorithm is not really up to what users would expect in 2019. We are all used to Google, we expect to type something and get meaningful results even if what we type is...

Music Fan

I'm posting in the Android section, but it's actually a general issue.   The search algorithm is not really up to what users would expect in 2019. We are all used to Google, we expect to type ...

tompabes

Music Fan

761 Views

1 replies

1 likes

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  • 1 likes

Superuser Contribution Music stops playing in a specific song

PlanPremiumCountryJapanDeviceGoogle Pixel 3Operating SystemAndroid 9 My Question or IssueMusic stops playing in a specific song.This song https://open.spotify.com/track/33D8ToHCAfD3mtQcgyp7QT?si=xuuGOvmSR_O9tSq2Vs9yrg

Casual Listener

Plan Premium Country Japan Device Google Pixel 3 Operating System Android 9   My Question or Issue Music stops playing in a specific song. This song https://open.spotify.com/track/33D...

niishi

Casual Listener

633 Views

2 replies

0 likes

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  • 2 replies
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Shy has the shuffle all songs option been removed from the iOS app? Still available on other devices

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Rene01

Community Legend

427 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Payment issues spotify bank account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

468 Views

0 replies

0 likes

Spotify Bank account
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I can't find the spotify app for my gear s3 frontier on the galaxy store

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

750 Views

0 replies

0 likes

Gear s3 frontier
mexico
Premium
Spotify download
  • 750 Views
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Superuser Contribution Interrupting songs

PlanPremiumCountryUnited statesDeviceSamsung Galaxy 9 My Question or IssueWhenever I start to listen to music or even when I am offline and have the app closed, playlists and songs that I didn't listen to suddenly pop up and suddenly interrupt other ...

Casual Listener

Plan Premium Country United states Device Samsung Galaxy 9   My Question or Issue Whenever I start to listen to music or even when I am offline and have the app closed, playlists and son...

Petya

Community Legend

897 Views

4 replies

0 likes

  • 897 Views
  • 4 replies
  • 0 likes

Superuser Contribution Offline Music deleted after reboot

PlanPremiumCountryGermanyDeviceSamsung Galaxy S8 with 128gb SD Card (not encrypted)Operating SystemAndroid 9.0My Question or Issue: Everytime I reboot my phone Spotify changes the file path from my SD Card back to the Internal storage and even delete...

Music Fan

Plan Premium Country Germany Device Samsung Galaxy S8 with 128gb SD Card (not encrypted) Operating System Android 9.0 My Question or Issue:   Everytime I reboot my phone Spotify c...

NickMulle

Music Fan

4036 Views

10 replies

3 likes

  • 4036 Views
  • 10 replies
  • 3 likes

Save daily mix in the new UI

Does anyone know how to save a daily mix to a playlist in the new UI? In the old one you could just press the 3 dots on the upper right corner but since the update they are missing.

Visitor

Does anyone know how to save a daily mix to a playlist in the new UI? In the old one you could just press the 3 dots on the upper right corner but since the update they are missing. 

391 Views

0 replies

0 likes

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[BUG] Sound problem after receiving a notification from Facebook

CountryRomania DeviceHuawei Mate 20 Lite SNE-LX1Operating SystemAndroid 9.0 (EMUI 9), I also encountered the issue on Android 8.1 ( EMUI 8.1 ) My IssueI have a problem with the sound after I receive a notification from Facebook, everytime a notificat...

Visitor

  Country Romania   Device Huawei Mate 20 Lite SNE-LX1 Operating System Android 9.0 (EMUI 9), I also encountered the issue on Android 8.1 ( EMUI 8.1 )   My Issue I have a pro...

user-removed

Not applicable

484 Views

1 replies

0 likes

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  • 1 replies
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Spotify won't connect on Mobile Data

PlanPremiumCountryUSADeviceAndroid X chargeOperating SystemAndroid Nougat My Question or IssueAs of about 3 or 4 months ago my spotify on Android will no longer play on mobile data. It tries to connect but then either says it's offline or gets stuck ...

Casual Listener

Plan Premium Country USA Device Android X charge Operating System Android Nougat   My Question or Issue As of about 3 or 4 months ago my spotify on Android will no longer play on mobil...

Alecbirds

Casual Listener

601 Views

2 replies

1 likes

  • 601 Views
  • 2 replies
  • 1 likes

I can't see option to download to SDCard

PlanPremiumCountry UK DeviceMoto E4Operating System Android 7.1.1 My Question or IssueMy phone has a 8GB SD Card, which is correctly recognised in System > Settings > Storage Settings as 'portable storage'. In System > Settings > Apps > Spotify > Per...

Newbie

Plan Premium Country UK   Device Moto E4 Operating System Android 7.1.1   My Question or Issue My phone has a 8GB SD Card, which is correctly recognised in System > Setting...

266 Views

0 replies

0 likes

  • 266 Views
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