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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874112 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874112 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Playlist issue

PlanPremiumCountrySwedenDeviceSamsung S9 + (SM-G965F) Operating SystemAndroid 94.9.59 - 16381285 My Question or IssueWhen adding songs to playlist, playlists comes up in random order, newest playlist are not first, order is not the same as normal in ...

  • Casual Listener
  •   Plan Premium Country Sweden Device Samsung S9 + (SM-G965F)   Operating System Android 9 4.9.59 - 16381285   My Question or Issue When adding songs to playlist,  pla...
  • hnsn
  • Casual Listener
  • 481 Views
  • 3 replies
  • 1 likes
  • 481 Views
  • 3 replies
  • 1 likes

Me bloquea música local en Android

Cargue archivos locales desde la Spotify en PC y los descargué en Android pero estoy teniendo un problema con una cancion en especifico. Me bloquea la canción "Afilando los Cuchillos", como esta no está en Spotify la agregue desde los archivos locale...

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  • Visitor
  • Cargue archivos locales desde la Spotify en PC y los descargué en Android pero estoy teniendo un problema con una cancion en especifico.     Me bloquea la canción "Afilando los Cuchi...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Superuser Contribution Como passar as músicas para o microSD?

Desde as últimas atualizações não aparece mais a aba "armazenamento". Usuário Premium

  • Casual Listener
  • Desde as últimas atualizações não aparece mais a aba "armazenamento". Usuário Premium
  • user-removed
  • Not applicable
  • 912 Views
  • 4 replies
  • 0 likes
  • 912 Views
  • 4 replies
  • 0 likes

app opens when song ends

PlanFreeCountryUSDevice Operating SystemAndroid My Question or Issuewhen a song or ad ends, the spotify app opens on my screen. never happened before & extremely annoying.

  • Newbie
  • Plan Free Country US Device   Operating System Android   My Question or Issue when a song or ad ends, the spotify app opens on my screen. never happened before & extremely ann...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Instagram Stories

I uninstalled both Instagram and Spotify and the option still isn't there. I click more and the only Instagram share opinion is to direct message the song to someone. But i couldnt find instagram stories optionPhone is a Xiaomi Pocophone f1 Instagram...

  • Newbie
  • I uninstalled both Instagram and Spotify and the option still isn't there. I click more and the only Instagram share opinion is to direct message the song to someone. But i couldnt find instagram sto...
  • aanilceylan
  • Visitor
  • 343 Views
  • 1 replies
  • 1 likes
  • sharing
  • 343 Views
  • 1 replies
  • 1 likes

My playlists shuffle for each artists. I can't change

PlanPremiumCountryTurkeyDeviceHuawei P10 PlusOperating SystemAndroid Pie My Question or IssueHi. I have a problem about my playlists. Songs don't play in my queue. Actually artist to artist queue is going alphabetically normal but if my playlist have...

  • Visitor
  • Plan Premium Country Turkey Device Huawei P10 Plus Operating System Android Pie   My Question or Issue Hi. I have a problem about my playlists. Songs don't play in my queue. Actually a...
  • 281 Views
  • 0 replies
  • 0 likes
  • playlist issue
    Playlist issues
  • 281 Views
  • 0 replies
  • 0 likes

Wont open, at all

None of the below information is required. The app just wont open. When intry I get big logo, little logo, back to home screen. Then error message. Prior to this I had issues with google smart lock. I have lost count the amount of times I have uninst...

  • Casual Listener
  • None of the below information is required. The app just wont open. When intry I get big logo, little logo, back to home screen. Then error message. Prior to this I had issues with google smart lock. ...
  • Jose_M
  • Spotify Star
  • 432 Views
  • 3 replies
  • 0 likes
  • Argggghhhhh
  • 432 Views
  • 3 replies
  • 0 likes

Recently begun shuffling the same songs over and over again

PlanPremiumCountryUnited KingdomDeviceSamsung A80Operating SystemLatest Android My Question or IssueRecently whenever listening on shuffle the same songs just play over and over again.. its quite odd.. More so as there is over 200 songs in some playl...

  • Music Fan
  • Plan Premium Country United Kingdom Device Samsung A80 Operating System Latest Android   My Question or Issue Recently whenever listening on shuffle the same songs just play over and o...
  • 266 Views
  • 0 replies
  • 1 likes
  • 266 Views
  • 0 replies
  • 1 likes

Not finding downloaded playlists in new version

PlanPremiumCountry Device(Samsung Galaxy S8)Operating System(Android Oreo) My Question or IssueIn the new version 8.5.18.932 I cannot find my downloaded playlists, but searching for the name of it. Is there any shortcuts I can use?

  • Newbie
  • Plan Premium Country   Device (Samsung Galaxy S8) Operating System (Android Oreo)   My Question or Issue In the new version 8.5.18.932 I cannot find my downloaded playlists, ...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Superuser Contribution No sound during playback

Well after a year of waiting for spotify to get it right and get it fixed i cam up with my own solution. Have had issues with sporify playing but after a few days it would play but have no volume. Spotifys answer was to uninstall and reinstall and th...

  • Music Fan
  • Well after a year of waiting for spotify to get it right and get it fixed i cam up with my own solution. Have had issues with sporify playing but after a few days it would play but have no volume. Sp...
  • zrock2010
  • Music Fan
  • 390 Views
  • 3 replies
  • 0 likes
  • 390 Views
  • 3 replies
  • 0 likes

I figured out that Google Assistant is not able to play music from Spotify if the app is in offline-

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

How to use the notification slider controls

PlanPremiumCountryUKDeviceSamsung S8Operating SystemAndroid 9 My Question or IssueWe have been pointed to the Notification Slider controls to replace the functionality of the "retired" widget. What are the steps involved in getting these controls alw...

  • Music Fan
  • Plan Premium Country UK Device Samsung S8 Operating System Android 9   My Question or Issue We have been pointed to the Notification Slider controls to replace the functionality of the...
  • user-removed
  • Not applicable
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Why does my Spotify keep kicking me off of my playlist in the middle of a song?

I live in Ohio and have a Premium Account. I listen to my playlist on my cell phone. I try to listen to my playlist and Spotify keeps kicking me off, mid song, and plays songs that are in none of my playlists. I'm a paying customer and so annoyed!.

  • Visitor
  • I live in Ohio and have a Premium Account. I listen to my playlist on my cell phone. I try to listen to my playlist and Spotify keeps kicking me off, mid song, and plays songs that are in none of my ...
  • Brunelicia
  • Community Legend
  • 3286 Views
  • 1 replies
  • 0 likes
  • 3286 Views
  • 1 replies
  • 0 likes

Volume goes down when using GoogleMaps or Waze

Hi all, lately Spotify is not working as i expect it to work. I ride a Bike, so, usually when i need to go to a new place, i use spotify to listen to some music and googlemaps to guide me throw voice to my destination. The problem is that, almost eve...

  • Casual Listener
  • Hi all,              lately Spotify is not working as i expect it to work. I ride a Bike, so, usually when  i need to go to a new place, i use spotify to list...
  • moshman
  • Casual Listener
  • 7951 Views
  • 4 replies
  • 0 likes
  • GoogleMaps
    Maps
    volume
    Volume down
    Waze
  • 7951 Views
  • 4 replies
  • 0 likes

[Android] Daily Mix problems on Andriod

Hi I'm unable to see or play any of the daily mix selctions (1 to 4) on my phone. Release radar and discover weekly work fine. All work on windows app. I've cleared the storage on the app - and then reinstalled 7gb of music. No change.I've deleted th...

  • Newbie
  • Hi   I'm unable to see or play any of the daily mix selctions (1 to 4) on my phone.  Release radar and discover weekly work fine.     All work on windows app.  ...
  • 176 Views
  • 0 replies
  • 0 likes
  • Android
  • 176 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Phone wont stop suffle mode

PlanPremiumCountryAustraliaDeviceSamsung Galaxy s9Operating SystemAndroidMy Question or IssueI use the app on my phone most of the time and have run into the recent issue of not being able to stop shuffle mode if my phone is contected to Wi-Fi or 4G....

  • Casual Listener
  • Plan Premium Country Australia Device Samsung Galaxy s9 Operating System Android My Question or Issue I use the app on my phone most of the time and have run into the recent issue of not bei...
  • CAM369
  • Casual Listener
  • 811 Views
  • 2 replies
  • 1 likes
  • Samsung
  • 811 Views
  • 2 replies
  • 1 likes

Fed up with new updates & song limitations of 10k songs. Goodbye to a loyal customer.

Duration6 years+PlanPremiumCountryUSADeviceSamsung Galaxy S7Operating System Android My Question or IssueI used to love Spotify!! I am so incredibly irritated & agrivated with the updates & restrictions Spotify has made lately. 1st, they reformat the...

  • Casual Listener
  • Duration 6 years+ Plan Premium Country USA Device Samsung Galaxy S7 Operating System  Android   My Question or Issue I used to love Spotify!! I am so incredibly irritated & ...
  • 462 Views
  • 0 replies
  • 6 likes
  • Limits
    maximum number of songs
    updates
  • 462 Views
  • 0 replies
  • 6 likes

Playback stops and spotify killed when using Android Auto

PlanPremiumCountryUKDeviceSamsung S8Operating SystemAndroid 9 My Question or IssueWhen using Android Auto, spotify quite often not only stops playback, but disapears from the current media selection. Tried reinstalling.Tried closing all other apps be...

  • Music Fan
  • Plan Premium Country UK Device Samsung S8 Operating System Android 9   My Question or Issue When using Android Auto, spotify quite often not only stops playback, but disapears from the...
  • 238 Views
  • 0 replies
  • 1 likes
  • 238 Views
  • 0 replies
  • 1 likes

How to roll back version?

PlanPremiumCountryAusDeviceSamsung Galaxy 9Operating SystemAndroid Pie How do I roll back to a previous version that still contains the widget?

  • Casual Listener
  • Plan Premium Country Aus Device Samsung Galaxy 9 Operating System Android Pie   How do I roll back to a previous version that still contains the widget?  
  • Dragoshade
  • Music Fan
  • 750 Views
  • 2 replies
  • 6 likes
  • 750 Views
  • 2 replies
  • 6 likes

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Looking for recommendations for a music streaming app with a handy widget, 'cos this ain't it, chief

  • Visitor
  • Looking for recommendations for a  music streaming app with a handy widget, 'cos this ain't it, chief
  • lthielke
  • Casual Listener
  • 468 Views
  • 2 replies
  • 2 likes
  • 468 Views
  • 2 replies
  • 2 likes