Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375145 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountry DeviceGalaxy J8Operating SystemAndroid 9 My Question or IssueWhen i'm listening to spotify and i want to hear an audio on whatsapp, spotify will lower the volume but won't pause the song, making it very hard to hear the audio.Is th...
Plan Premium Country Device Galaxy J8 Operating System Android 9 My Question or Issue When i'm listening to spotify and i want to hear an audio on whatsapp, spoti...
Casual Listener
1144 Views
2 replies
0 likes
PlanPremium FamilyDeviceSony Xperia XZ1 CompactSpeakerAudio Pro Addon C10Operating SystemAndroid PieMy Question or IssueHej,sometime I have trouble connecting to my Audio Pro Addon C10 speakers via wifi. They are shown as available and when I choose ...
Plan Premium Family Device Sony Xperia XZ1 Compact Speaker Audio Pro Addon C10 Operating System Android Pie My Question or Issue Hej, sometime I have trouble connecting to my Audio Pro Addo...
Visitor
2010 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(Samsung Galaxy A7)Operating System(Android 9) My Question or IssueIn Spotify for artists android app "Releases" menu is missing from Music section just like "Upcoming" too while both displayed in desktop browsers. I can...
Plan Free/Premium Country Device (Samsung Galaxy A7) Operating System (Android 9) My Question or Issue In Spotify for artists android app "Releases" menu is missing fr...
Community Legend
582 Views
1 replies
0 likes
Boa noite, tenho algumas músicas indisponíveis que eu ouvia sempre e agora não funcionam mais, como faço para escutar elas novamente?
Boa noite, tenho algumas músicas indisponíveis que eu ouvia sempre e agora não funcionam mais, como faço para escutar elas novamente?
Community Legend
494 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceMy Phone: Huawei P30 Pro Friends Phone: Huawei P30My Question or IssueHello i am soon having a long plane flight so my question is: is it possible to listen the same songs/playlist/ sync on airplane mode with 2 devices?...
Plan Premium Country Germany Device My Phone: Huawei P30 Pro Friends Phone: Huawei P30 My Question or Issue Hello i am soon having a long plane flight so my question is: is it possible to list...
781 Views
0 replies
0 likes
This is so frustrating. Every morning during the commute, I connect my phone to my car and find out that it can't login! I created the account through facebook so if I try to login through facebook, it says something went wrong and I should try again...
This is so frustrating. Every morning during the commute, I connect my phone to my car and find out that it can't login! I created the account through facebook so if I try to login through facebook, ...
Spotify Legend
718 Views
1 replies
1 likes
PlanPremiumCountryUKDeviceSamsung s10 My Question or IssueOnly sometimes when my phone locks my music stops playing. Even when connected to bluetooth devices. The second I light my phone up it starts playing. Phone and spotify both up to date.Anyone ...
Plan Premium Country UK Device Samsung s10 My Question or Issue Only sometimes when my phone locks my music stops playing. Even when connected to bluetooth devices. The second ...
Community Legend
1569 Views
5 replies
1 likes
When I'm adding a song to favorite is not adding, but if I will add a song to my playlist is adding to favorite...PlanPremium DeviceHuawei P20 lite
When I'm adding a song to favorite is not adding, but if I will add a song to my playlist is adding to favorite... Plan Premium Device Huawei P20 lite
357 Views
0 replies
0 likes
PlanPremiumCountrySingaporeDevicePixel 2 XLOperating SystemAndroid 10 My Question or IssueHello! I have trouble playing a podcast playlist on my device. It was working fine until 2 days ago, and it suddenly can't be played nor downloaded. I've tried ...
Plan Premium Country Singapore Device Pixel 2 XL Operating System Android 10 My Question or Issue Hello! I have trouble playing a podcast playlist on my device. It was working fine u...
414 Views
0 replies
0 likes
PlanPremiumCountryAustraliaDeviceSamsung Galaxy 10 note My Question or IssueI have seen so many complaints about spotify stopping and pausing - i had the same problem but I found the guide had information that fixed the issue for me so I thought I wo...
Plan Premium Country Australia Device Samsung Galaxy 10 note My Question or Issue I have seen so many complaints about spotify stopping and pausing - i had the same pro...
555 Views
0 replies
0 likes
PlanFamilyCountrySwedenDevicePixel 3Operating SystemAndroid 10 (fully updated) My Question or IssueWhen asking Google Assistant to play music on Spotify, the behavior is very inconsistent, and more often than not, it fails to play anything.I try diff...
Plan Family Country Sweden Device Pixel 3 Operating System Android 10 (fully updated) My Question or Issue When asking Google Assistant to play music on Spotify, the behavior is very...
1027 Views
0 replies
1 likes
PlanPremiumCountry DeviceSamsung Galaxy S7 EdgeOperating SystemAndroid My Question or IssueLately Songs in the "made for you" playlists are suddenly played from the middle, some are played for the last few seconds. The crossfade and gapless play are ...
Plan Premium Country Device Samsung Galaxy S7 Edge Operating System Android My Question or Issue Lately Songs in the "made for you" playlists are suddenly played from the midd...
Regular
7442 Views
8 replies
0 likes
PlanFree/PremiumCountry DevicePixel 3Operating SystemAndroid (Probably all) My Question or IssueI have a real issue with (at least) the Spotify + BMW Connected integration as I feel it makes the Spotify app experience worse in terms of user 1. functi...
Plan Free/Premium Country Device Pixel 3 Operating System Android (Probably all) My Question or Issue I have a real issue with (at least) the Spotify + BMW Connected integrati...
Visitor
2432 Views
1 replies
2 likes
I use Spotify connect from a Samsung android or from an iPad to a NAD C338 amplifier. It usually works well for a couple of songs until it suddenly stops. If I then press "play" again it continues. It is annoying, and what's even more annoying is tha...
I use Spotify connect from a Samsung android or from an iPad to a NAD C338 amplifier. It usually works well for a couple of songs until it suddenly stops. If I then press "play" again it contin...
Casual Listener
4101 Views
6 replies
0 likes
PlanPremiumCountryUnited Arab Emirates Device(Samsung Galaxy Note 9)Operating System(Android Oreo) My Question or Issue Hi! I recently updated to the latest version, only to find out that "my library" interface and layout has been changed. I don't ha...
Plan Premium Country United Arab Emirates Device (Samsung Galaxy Note 9) Operating System (Android Oreo) My Question or Issue Hi! I recently updated to the lates...
259 Views
0 replies
0 likes
Desktop app functionality regarding clicking on currently playing song for it to jump to that song marked in my playlist has been broken for probably 2 years now, ever since you retired the real client and switched to this crappy electron/js app.Ther...
Desktop app functionality regarding clicking on currently playing song for it to jump to that song marked in my playlist has been broken for probably 2 years now, ever since you retired the real clie...
552 Views
0 replies
0 likes
PlanPremiumDeviceSony Xperia XA2Operating SystemAndroid My Question or Issue/WorkflowI turn on the wifi on my device, and launch spotify.Te application starts to dowload/update playlists. While The download is running the application takes extremely ...
Plan Premium Device Sony Xperia XA2 Operating System Android My Question or Issue/Workflow I turn on the wifi on my device, and launch spotify.Te application starts to dowload/update p...
453 Views
0 replies
1 likes
PlanFreeCountryUkDeviceHuawei p20 liteOperating SystemAndroid 9 My Question or IssueI can't edit my playlists, the option doesn't exist. My tablet is running the same version and it can edit playlist, but I can't on my phone
Plan Free Country Uk Device Huawei p20 lite Operating System Android 9 My Question or Issue I can't edit my playlists, the option doesn't exist. My tablet is running the same versi...
350 Views
0 replies
0 likes
PlanPremiumCountryFranceDeviceOne Plus 7 Pro GM1913Operating SystemAndroid 9 My Question or IssueMy app crash when I try to sort a playlist by reversed personnalized order. It happens on any type of playlist.Two of my friend, one with a OnePlus 6 and...
Plan Premium Country France Device One Plus 7 Pro GM1913 Operating System Android 9 My Question or Issue My app crash when I try to sort a playlist by reversed personnalized order. I...
405 Views
0 replies
3 likes
I have this ridiculously annoying bug where when my music is disrupted (eg. by a notification, by my pausing, or by something else playing) it continues to play silently. It goes back to normal volume when I skip a specific song or reset the spotify ...
I have this ridiculously annoying bug where when my music is disrupted (eg. by a notification, by my pausing, or by something else playing) it continues to play silently. It goes back to normal volum...
Spotify Star
1182 Views
6 replies
0 likes
