Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremium (Family Plan)CountryAustraliaDeviceGalaxy S10Operating SystemAndroid 9 ‘Pie’ My Question or IssueHey everyone, first timer here so bear with me. I’ve been using the Spotify Family Plan with my family as per normal for about a year. Lately...
Plan Premium (Family Plan) Country Australia Device Galaxy S10 Operating System Android 9 ‘Pie’ My Question or Issue Hey everyone, first timer here so bear with me🙈. ...
Community Legend
673 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung s10+Operating SystemAndroid My Question or IssueI have a samsung s10+ with a set of sony wh1000mx3 headphones and a full sound system in my truck that has audio eq set to my device on a flat band. For my phone and d...
Plan Premium Country USA Device Samsung s10+ Operating System Android My Question or Issue I have a samsung s10+ with a set of sony wh1000mx3 headphones and a full sound system in my...
477 Views
0 replies
0 likes
PlanPremiumCountryGermany DeviceMoto G5+Operating SystemAndroid 8.1.0 My Question or IssueIn Germany we have poor mobile internet, so this is a very annoying problem for me: (The error occures when I have no or very bad internet connectivity.)1. I op...
Plan Premium Country Germany Device Moto G5+ Operating System Android 8.1.0 My Question or Issue In Germany we have poor mobile internet, so this is a very annoying problem f...
338 Views
0 replies
0 likes
PlanPremiumCountryEnglandDeviceLaptopOperating SystemWindows 10 My Question or IssueI can access my account on the laptop and have recently gone to Premium whereas before I was using free. My playlists can't be accessed and it tells me to add songs e...
Plan Premium Country England Device Laptop Operating System Windows 10 My Question or Issue I can access my account on the laptop and have recently gone to Premium whereas before I w...
Community Legend
683 Views
1 replies
0 likes
PlanPremium CountryIsrael DeviceSamsung Galaxy 9 Operating SystemWindows 10 My Question or IssueHi,I can't find some song on Spotify and wanted to know if I can upload the songs that I can't find from my phone? if so, how do I do it? Thank you
Plan Premium Country Israel Device Samsung Galaxy 9 Operating System Windows 10 My Question or Issue Hi, I can't find some song on Spotify and wanted to know...
Community Legend
448 Views
3 replies
0 likes
My Question or Issue Hello, I may not be posting this in the correct forum. But please restore Recently Played to its previous functionality. Having it on the Home screen is not the same, not just because it looks different, but because it actually g...
My Question or Issue Hello, I may not be posting this in the correct forum. But please restore Recently Played to its previous functionality. Having it on the Home screen is n...
458 Views
0 replies
0 likes
PlanPremiumCountryUKDeviceOneplus 6TOperating SystemAndroid My Question or IssueI use spotify a lot on my nightshifts whilst I work and recently random songs started playing on my account as I was listening to my usual playlists. When I get home I tr...
Plan Premium Country UK Device Oneplus 6T Operating System Android My Question or Issue I use spotify a lot on my nightshifts whilst I work and recently random songs started playing ...
Composer
1411 Views
1 replies
0 likes
PlanPremium My Question or IssueI know there's a 10,000 song limit per playlist. But even though I have 9274 songs in my liked songs list, whenever I try liking a new song, Spotify says my library is totally full.Wasn't I supposed to still be able to...
Plan Premium My Question or Issue I know there's a 10,000 song limit per playlist. But even though I have 9274 songs in my liked songs list, whenever I try liking a new song, Spotify says ...
Community Legend
821 Views
4 replies
0 likes
I'm an extremely satisfied Spotify listener and my device is OPPO A3s and my operating system is Android. For the past few days my Spotify has been acting funny. I mean that when I plug in my earphones and try to listen to the songs the song keeps on...
I'm an extremely satisfied Spotify listener and my device is OPPO A3s and my operating system is Android. For the past few days my Spotify has been acting funny. I mean that when I plug in my ...
Community Legend
1080 Views
4 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S10+Operating SystemAndroid Pie My Question or IssueWhen I Play music, no matter how my internet connection is or i have downloaded the track, it suddenly stops but it's not Paused. Sometimes it continues...
Plan Premium Country Germany Device Samsung Galaxy S10+ Operating System Android Pie My Question or Issue When I Play music, no matter how my internet connection is or i have...
Community Legend
548 Views
1 replies
0 likes
PlanPremiumCountryBrazil Device(Xioami Mi Operating System(Android 9.) My Question or Issue Tenho notado que músicas de sertanejo estão aparecendo nas minhas recentes, sendo que eu já desloguei de todos os dispositivos e mudei a senha.O que é estranh...
Plan Premium Country Brazil Device (Xioami Mi 😎 Operating System (Android 9.) My Question or Issue Tenho notado que músicas de sertanejo estão aparecendo nas minhas ...
Spotify Legend
927 Views
1 replies
0 likes
PlanPremiumCountryNzDeviceSamsung j6Operating android 9 My Question or Issue I have a new chromecast ultra. And the latest play store spotify and Google home app.The song wont play or takes forever. Sending it to the chromecast works and the album ar...
Plan Premium Country Nz Device Samsung j6 Operating android 9 My Question or Issue I have a new chromecast ultra. And the latest play store spotify and Google home app. ...
326 Views
0 replies
0 likes
Hi Spotify team, The album "Jacques Loussier Trio plays Satie (on Telarc)" has a terrible "timbre" overlayed on all tracks. Would you please check encoding? The problem is on Adroid as well as when streaming to Chromecast Audio. All other music is pl...
Hi Spotify team, The album "Jacques Loussier Trio plays Satie (on Telarc)" has a terrible "timbre" overlayed on all tracks. Would you please check encoding? The probl...
Music Fan
597 Views
3 replies
0 likes
I'm posting in the Android section, but it's actually a general issue. The search algorithm is not really up to what users would expect in 2019. We are all used to Google, we expect to type something and get meaningful results even if what we type is...
I'm posting in the Android section, but it's actually a general issue. The search algorithm is not really up to what users would expect in 2019. We are all used to Google, we expect to type ...
Music Fan
801 Views
1 replies
1 likes
PlanPremiumCountryJapanDeviceGoogle Pixel 3Operating SystemAndroid 9 My Question or IssueMusic stops playing in a specific song.This song https://open.spotify.com/track/33D8ToHCAfD3mtQcgyp7QT?si=xuuGOvmSR_O9tSq2Vs9yrg
Plan Premium Country Japan Device Google Pixel 3 Operating System Android 9 My Question or Issue Music stops playing in a specific song. This song https://open.spotify.com/track/33D...
Casual Listener
654 Views
2 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Community Legend
453 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
485 Views
0 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
764 Views
0 replies
0 likes
PlanPremiumCountryUnited statesDeviceSamsung Galaxy 9 My Question or IssueWhenever I start to listen to music or even when I am offline and have the app closed, playlists and songs that I didn't listen to suddenly pop up and suddenly interrupt other ...
Plan Premium Country United states Device Samsung Galaxy 9 My Question or Issue Whenever I start to listen to music or even when I am offline and have the app closed, playlists and son...
Community Legend
938 Views
4 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S8 with 128gb SD Card (not encrypted)Operating SystemAndroid 9.0My Question or Issue: Everytime I reboot my phone Spotify changes the file path from my SD Card back to the Internal storage and even delete...
Plan Premium Country Germany Device Samsung Galaxy S8 with 128gb SD Card (not encrypted) Operating System Android 9.0 My Question or Issue: Everytime I reboot my phone Spotify c...
Music Fan
4129 Views
10 replies
3 likes
