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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

395893 Views

546 replies

35 likes

Account
Free
  • 395893 Views
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8450 Views

0 replies

7 likes

  • 8450 Views
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  • 7 likes

Listening on airplane mode but Sync with 2 devices

PlanPremiumCountryGermanyDeviceMy Phone: Huawei P30 Pro Friends Phone: Huawei P30My Question or IssueHello i am soon having a long plane flight so my question is: is it possible to listen the same songs/playlist/ sync on airplane mode with 2 devices?...

Visitor

Plan Premium Country Germany Device My Phone: Huawei P30 Pro Friends Phone: Huawei P30 My Question or Issue Hello i am soon having a long plane flight so my question is: is it possible to list...

809 Views

0 replies

0 likes

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Superuser Contribution I can't log from Android phone

This is so frustrating. Every morning during the commute, I connect my phone to my car and find out that it can't login! I created the account through facebook so if I try to login through facebook, it says something went wrong and I should try again...

Visitor

This is so frustrating. Every morning during the commute, I connect my phone to my car and find out that it can't login! I created the account through facebook so if I try to login through facebook, ...

Katerina

Spotify Legend

745 Views

1 replies

1 likes

Android
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  • 1 replies
  • 1 likes

Superuser Contribution Music stops when phone locks

PlanPremiumCountryUKDeviceSamsung s10 My Question or IssueOnly sometimes when my phone locks my music stops playing. Even when connected to bluetooth devices. The second I light my phone up it starts playing. Phone and spotify both up to date.Anyone ...

Casual Listener

  Plan Premium Country UK Device Samsung s10   My Question or Issue Only sometimes when my phone locks my music stops playing. Even when connected to bluetooth devices. The second ...

Petya

Community Legend

1634 Views

5 replies

1 likes

  • 1634 Views
  • 5 replies
  • 1 likes

Bug related to adding a song

When I'm adding a song to favorite is not adding, but if I will add a song to my playlist is adding to favorite...PlanPremium DeviceHuawei P20 lite

Newbie

When I'm adding a song to favorite is not adding, but if I will add a song to my playlist is adding to favorite... Plan Premium   Device Huawei P20 lite  

370 Views

0 replies

0 likes

  • 370 Views
  • 0 replies
  • 0 likes

Can't play a specific podcast playlist on Pixel 2XL

PlanPremiumCountrySingaporeDevicePixel 2 XLOperating SystemAndroid 10 My Question or IssueHello! I have trouble playing a podcast playlist on my device. It was working fine until 2 days ago, and it suddenly can't be played nor downloaded. I've tried ...

Visitor

Plan Premium Country Singapore Device Pixel 2 XL Operating System Android 10   My Question or Issue Hello! I have trouble playing a podcast playlist on my device. It was working fine u...

425 Views

0 replies

0 likes

  • 425 Views
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  • 0 likes

Spotify pausing and stopping now resolved for me

PlanPremiumCountryAustraliaDeviceSamsung Galaxy 10 note My Question or IssueI have seen so many complaints about spotify stopping and pausing - i had the same problem but I found the guide had information that fixed the issue for me so I thought I wo...

Visitor

  Plan Premium Country Australia Device Samsung Galaxy 10 note     My Question or Issue I have seen so many complaints about spotify stopping and pausing - i had the same pro...

567 Views

0 replies

0 likes

pause
stop
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[Google Assistant] Bad and inconsistent behavior

PlanFamilyCountrySwedenDevicePixel 3Operating SystemAndroid 10 (fully updated) My Question or IssueWhen asking Google Assistant to play music on Spotify, the behavior is very inconsistent, and more often than not, it fails to play anything.I try diff...

Casual Listener

Plan Family Country Sweden Device Pixel 3 Operating System Android 10 (fully updated)   My Question or Issue When asking Google Assistant to play music on Spotify, the behavior is very...

1047 Views

0 replies

1 likes

  • 1047 Views
  • 0 replies
  • 1 likes

Songs Starting from the middle or later

PlanPremiumCountry DeviceSamsung Galaxy S7 EdgeOperating SystemAndroid My Question or IssueLately Songs in the "made for you" playlists are suddenly played from the middle, some are played for the last few seconds. The crossfade and gapless play are ...

Regular

Plan Premium Country   Device Samsung Galaxy S7 Edge Operating System Android   My Question or Issue Lately Songs in the "made for you" playlists are suddenly played from the midd...

nevasith

Regular

7687 Views

8 replies

0 likes

bug
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  • 8 replies
  • 0 likes

[Android] Disable BMW Connected Drive Integration Takeover

PlanFree/PremiumCountry DevicePixel 3Operating SystemAndroid (Probably all) My Question or IssueI have a real issue with (at least) the Spotify + BMW Connected integration as I feel it makes the Spotify app experience worse in terms of user 1. functi...

Newbie

Plan Free/Premium Country   Device Pixel 3 Operating System Android (Probably all)   My Question or Issue I have a real issue with (at least) the Spotify + BMW Connected integrati...

doovdevan

Visitor

2545 Views

1 replies

2 likes

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  • 1 replies
  • 2 likes

Spotify connect keeps turning on and off

I use Spotify connect from a Samsung android or from an iPad to a NAD C338 amplifier. It usually works well for a couple of songs until it suddenly stops. If I then press "play" again it continues. It is annoying, and what's even more annoying is tha...

Casual Listener

I use Spotify connect from a Samsung android or from an iPad to a NAD C338  amplifier. It usually works well for a couple of songs until it suddenly stops. If I then press "play" again it contin...

arngilska

Casual Listener

4185 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

PLAYLIST section missing from the library!!

PlanPremiumCountryUnited Arab Emirates Device(Samsung Galaxy Note 9)Operating System(Android Oreo) My Question or Issue Hi! I recently updated to the latest version, only to find out that "my library" interface and layout has been changed. I don't ha...

Visitor

Plan Premium Country United Arab Emirates   Device (Samsung Galaxy Note 9) Operating System (Android Oreo)   My Question or Issue   Hi! I recently updated to the lates...

273 Views

0 replies

0 likes

  • 273 Views
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Basic JS / CSS bugs

Desktop app functionality regarding clicking on currently playing song for it to jump to that song marked in my playlist has been broken for probably 2 years now, ever since you retired the real client and switched to this crappy electron/js app.Ther...

Regular

Desktop app functionality regarding clicking on currently playing song for it to jump to that song marked in my playlist has been broken for probably 2 years now, ever since you retired the real clie...

573 Views

0 replies

0 likes

  • 573 Views
  • 0 replies
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Music not playing when media is downloading

PlanPremiumDeviceSony Xperia XA2Operating SystemAndroid My Question or Issue/WorkflowI turn on the wifi on my device, and launch spotify.Te application starts to dowload/update playlists. While The download is running the application takes extremely ...

Casual Listener

Plan Premium Device Sony Xperia XA2 Operating System Android   My Question or Issue/Workflow I turn on the wifi on my device, and launch spotify.Te application starts to dowload/update p...

469 Views

0 replies

1 likes

Android
Lagging
not playing
  • 469 Views
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  • 1 likes

I can't edit any playlists

PlanFreeCountryUkDeviceHuawei p20 liteOperating SystemAndroid 9 My Question or IssueI can't edit my playlists, the option doesn't exist. My tablet is running the same version and it can edit playlist, but I can't on my phone

Casual Listener

Plan Free Country Uk Device Huawei p20 lite Operating System Android 9   My Question or Issue I can't edit my playlists, the option doesn't exist. My tablet is running the same versi...

364 Views

0 replies

0 likes

  • 364 Views
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Crash when sorting by reversed personnalized order

PlanPremiumCountryFranceDeviceOne Plus 7 Pro GM1913Operating SystemAndroid 9 My Question or IssueMy app crash when I try to sort a playlist by reversed personnalized order. It happens on any type of playlist.Two of my friend, one with a OnePlus 6 and...

Visitor

Plan Premium Country France Device One Plus 7 Pro GM1913 Operating System Android 9   My Question or Issue My app crash when I try to sort a playlist by reversed personnalized order. I...

421 Views

0 replies

3 likes

  • 421 Views
  • 0 replies
  • 3 likes

song going silent when paused

I have this ridiculously annoying bug where when my music is disrupted (eg. by a notification, by my pausing, or by something else playing) it continues to play silently. It goes back to normal volume when I skip a specific song or reset the spotify ...

Casual Listener

I have this ridiculously annoying bug where when my music is disrupted (eg. by a notification, by my pausing, or by something else playing) it continues to play silently. It goes back to normal volum...

Noah

Spotify Star

1255 Views

6 replies

0 likes

  • 1255 Views
  • 6 replies
  • 0 likes

Music not interrupted by receiving incoming call

PlanPremiumCountryUKDeviceHuawei p10Operating SystemAndroid v.9 My Question or IssueWhen listening to Spotify and i receive an incoming call, there is no interruption to the music to notify me of the call. So unless i happen to be looking at my phone...

Newbie

Plan Premium Country UK Device Huawei p10 Operating System Android v.9   My Question or Issue When listening to Spotify and i receive an incoming call, there is no interruption to the ...

Luan

Spotify Star

1188 Views

1 replies

0 likes

  • 1188 Views
  • 1 replies
  • 0 likes

Music stops

While I play music it keeps on stoping randomly. My software and app are up to date. I even tried uninstalling and installing the app again but with no helpPremiumCountryRomaniaDeviceSamsung galaxy s10eOperating System Android 9

Visitor

While I play music it keeps on stoping randomly. My software and app are up to date. I even tried uninstalling and installing the app again but with no help Premium Country Romania Device Samsun...

Jᴀᴄᴋ

Roadie

755 Views

1 replies

1 likes

  • 755 Views
  • 1 replies
  • 1 likes

Solved!! How to download the n latest liked songs ?

PlanPremiumCountryFrance DeviceOneplus 6t androidOperating SystemAndroid Oreo My Question or Issue Hi spotify, I would like to know how I can download the songs I liked but only the n latest ones ?Thanks Jaafar

Casual Listener

  Plan Premium Country France   Device Oneplus 6t android Operating System Android Oreo   My Question or Issue   Hi spotify,   I would like to know how I ...

eltoch

Composer

1203 Views

3 replies

0 likes

liked
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  • 3 replies
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Cover arts on Liked Songs section is no longer display

PlanFreeCountryUKDeviceLeEco Le 2Operating SystemAndroid 6 My Question or IssueUntil September of 2019 all was OK, but when (I don't remember exactly which version) I updated my Spotify app and since cover arts on Liked Songs section is no longer dis...

Visitor

Plan Free Country UK Device LeEco Le 2 Operating System Android 6   My Question or Issue Until September of 2019 all was OK, but when (I don't remember exactly which version) I updated...

684 Views

0 replies

0 likes

  • 684 Views
  • 0 replies
  • 0 likes