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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375927 Views

541 replies

34 likes

Account
Free
  • 375927 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7543 Views

0 replies

7 likes

  • 7543 Views
  • 0 replies
  • 7 likes

Music stops

While I play music it keeps on stoping randomly. My software and app are up to date. I even tried uninstalling and installing the app again but with no helpPremiumCountryRomaniaDeviceSamsung galaxy s10eOperating System Android 9

Visitor

While I play music it keeps on stoping randomly. My software and app are up to date. I even tried uninstalling and installing the app again but with no help Premium Country Romania Device Samsun...

Jᴀᴄᴋ

Roadie

735 Views

1 replies

1 likes

  • 735 Views
  • 1 replies
  • 1 likes

Solved!! How to download the n latest liked songs ?

PlanPremiumCountryFrance DeviceOneplus 6t androidOperating SystemAndroid Oreo My Question or Issue Hi spotify, I would like to know how I can download the songs I liked but only the n latest ones ?Thanks Jaafar

Casual Listener

  Plan Premium Country France   Device Oneplus 6t android Operating System Android Oreo   My Question or Issue   Hi spotify,   I would like to know how I ...

eltoch

Composer

1159 Views

3 replies

0 likes

liked
  • 1159 Views
  • 3 replies
  • 0 likes

Cover arts on Liked Songs section is no longer display

PlanFreeCountryUKDeviceLeEco Le 2Operating SystemAndroid 6 My Question or IssueUntil September of 2019 all was OK, but when (I don't remember exactly which version) I updated my Spotify app and since cover arts on Liked Songs section is no longer dis...

Visitor

Plan Free Country UK Device LeEco Le 2 Operating System Android 6   My Question or Issue Until September of 2019 all was OK, but when (I don't remember exactly which version) I updated...

653 Views

0 replies

0 likes

  • 653 Views
  • 0 replies
  • 0 likes

Problem Between Google Maps & Spotify

PlanPremiumCountryAE DeviceHuawei 10 plusOperating SystemAndroid 9 My Question or Issuein googl maps when i press over spotify popup icon gives me this error ( To play music , you need to connect to spotify when it's safe to do so ) could someone hel...

Casual Listener

Plan Premium Country AE   Device Huawei 10 plus Operating System Android 9   My Question or Issue in googl maps when i press over spotify popup icon gives me this error ( To play...

Kareem_Figo

Casual Listener

1096 Views

1 replies

0 likes

Android
Connect
google maps
problem
Spotify
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  • 0 likes

Superuser Contribution Spotify downloading all songs new after new startup of android

PlanPremiumCountryGermanyDeviceSamsung A50Operating SystemAndroid 9 My Question or IssueAfter a fresh restart of my mobile phone, Spotify starts re-downloading all songs new. My standard setup is thst the music gets saved on my external SD card. I ha...

Visitor

Plan Premium Country Germany Device Samsung A50 Operating System Android 9   My Question or Issue After a fresh restart of my mobile phone, Spotify starts re-downloading all songs new....

Petya

Community Legend

691 Views

1 replies

0 likes

  • 691 Views
  • 1 replies
  • 0 likes

Superuser Contribution Different devices, same problems - slow to open, and app thinks it's offline

PlanPremiumDeviceSamsung Galaxy A3 and Nokia 4.2Operating SystemAndroid 8.1 (?) and 9 Takes insanely long to open app, like two or three minutes. And quite often the app says to go online despite actually streaming music at the same time. It's been l...

Visitor

Plan Premium Device Samsung Galaxy A3 and Nokia 4.2 Operating System Android 8.1 (?) and 9   Takes insanely long to open app, like two or three minutes. And quite often the app says to go...

Petya

Community Legend

1254 Views

1 replies

0 likes

Android
slow
  • 1254 Views
  • 1 replies
  • 0 likes

Superuser Contribution "song is unavailable"

PlanPremiumCountryUKDeviceHuawei P20 proOperating System My Question or IssueWhen I go to play a certain artist I get the message that the song is unavailable. All others play fine and it worked fine earlier today. Tried clearing cache, uninstall and...

Visitor

  Plan Premium Country UK Device Huawei P20 pro Operating System     My Question or Issue When I go to play a certain artist I get the message that the song is unavailable. ...

Petya

Community Legend

670 Views

1 replies

0 likes

  • 670 Views
  • 1 replies
  • 0 likes

New Discography view is very inconvenient

PlanPremiumCountryCanadaDevicePixel 2XLOperating SystemAndroid 10 My Question or Issue A recent update to Spotify completely changed the Discography section in an artist page. It's now a single list, rather then the previous separation for albums, co...

Music Fan

  Plan Premium Country Canada Device Pixel 2XL Operating System Android 10   My Question or Issue   A recent update to Spotify completely changed the Discography section in...

eltoch

Composer

645 Views

1 replies

0 likes

  • 645 Views
  • 1 replies
  • 0 likes

Android Widgets are automatically shuffled

PlanPremiumCountryUK>NIDevice(Huawei P9)Operating System(Android 7.0) My Question or IssueEvery widget link on my home screen (very few playlists - they're mostly full albums) automatically enables Shuffle as soon as it's pressed. Never starts on the...

Visitor

Plan Premium Country UK>NI Device (Huawei P9) Operating System (Android 7.0)   My Question or Issue Every widget link on my home screen (very few playlists - they're mostly full alb...

411 Views

0 replies

1 likes

  • 411 Views
  • 0 replies
  • 1 likes

Superuser Contribution When I click "Add to Homescreen" the spotify app crashes and the album isnt added.

Premium/USA/Samsung Galaxy 7I add the albums I download to my homescreen. I have 24 already, but about 2 weeks ago it quit working. Spotify crashes and the album isnt added.

Newbie

Premium/USA/Samsung Galaxy 7 I add the albums I download to my homescreen. I have 24 already, but about 2 weeks ago it quit working. Spotify crashes and the album isnt added.    

Petya

Community Legend

1415 Views

3 replies

5 likes

  • 1415 Views
  • 3 replies
  • 5 likes

Superuser Contribution "My Library" shows no Podcasts & Playlists

PlanPremiumCountryGermanyDeviceHuawei P30liteOperating SystemAndroid 9 + Spotify Version 8.5.26.1031 My Question or IssueOn my new phone (also newly installed spotify app) I cant see my podcasts and music/playlist on the "My Library" tab. It's the ol...

Visitor

Plan Premium Country Germany Device Huawei P30lite Operating System Android 9 + Spotify Version 8.5.26.1031   My Question or Issue On my new phone (also newly installed spotify app) I ...

Petya

Community Legend

827 Views

2 replies

0 likes

  • 827 Views
  • 2 replies
  • 0 likes

Deleting offline files

Is there a way to download all of the offline music and podcasts? I see that you can delete the cache, but there doesn't seem to be an option for the offline files downloaded.

Casual Listener

Is there a way to download all of the offline music and podcasts? I see that you can delete the cache, but there doesn't seem to be an option for the offline files downloaded.

eltoch

Composer

703 Views

1 replies

0 likes

  • 703 Views
  • 1 replies
  • 0 likes

Can't repeat a song

I recently switched from ios to andriod and I noticed how there's no repeat song button?????

Visitor

I recently switched from ios to andriod and I noticed how there's no repeat song button?????

eltoch

Composer

3886 Views

1 replies

0 likes

  • 3886 Views
  • 1 replies
  • 0 likes

Music with gaps

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello,I have an album of classical music on my desktop (Local files) and I listen to it with ...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, ...

nahyden69

Regular

674 Views

2 replies

0 likes

  • 674 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Ordneransicht in der App

Ich habe meine Playlisten über die Desktop-App in Ordnern sortiert. Soweit so normal, jedoch zeigt die Android App diese Ordner in falscher Reihenfolge, teilweise leer und teilweise mit falschem Inhalt ab. Kriegt man das irgendwie gerichtet? Immerhin...

Casual Listener

Ich habe meine Playlisten über die Desktop-App in Ordnern sortiert. Soweit so normal, jedoch zeigt die Android App diese Ordner in falscher Reihenfolge, teilweise leer und teilweise mit falschem Inha...

Schrottie

Casual Listener

1138 Views

3 replies

0 likes

  • 1138 Views
  • 3 replies
  • 0 likes

Solved!! [Android] Lock screen controls not working

Plan: PremiumCountry: UKDevice: Samsung Galaxy 9Operating System: Android 9 Pie I can't skip or pause tracks from my lock screen controls. I was having no problems until yesterday when I updated the app. I have tried erasing data and cache and uninst...

Casual Listener

Plan: Premium Country: UK Device: Samsung Galaxy 9 Operating System: Android 9 Pie   I can't skip or pause tracks from my lock screen controls. I was having no problems until yest...

anthonyh1

Casual Listener

14351 Views

6 replies

7 likes

  • 14351 Views
  • 6 replies
  • 7 likes

Different storage size on Android

Hey hey,Could someone explain how it is possible to fix this problem or it is okay?In the app, the size of downloaded songs + cache is approximate 12.3GBBut if I check it in settings-application the size (user data) is 13.7 GBWhy there is a differenc...

Visitor

Hey hey, Could someone explain how it is possible to fix this problem or it is okay? In the app, the size of downloaded songs + cache is approximate 12.3GB But if I check it in settings-applicatio...

432 Views

0 replies

0 likes

  • 432 Views
  • 0 replies
  • 0 likes

Superuser Contribution thanks to this awesome bug, spotify gets so **bleep**ing slow it hurts!!

Plan Free and Premium it doesn't matter Device samsung galaxy whatever Operating System (Android Oreo My Question or Issue Sometimes i just want to play music like a human being would do. I open spotify and that piece of junk won't load anything.it h...

Visitor

Plan Free and Premium it doesn't matter Device samsung galaxy whatever Operating System (Android Oreo   My Question or Issue Sometimes i just want to play music like a human...

user-removed

Not applicable

2187 Views

9 replies

2 likes

  • 2187 Views
  • 9 replies
  • 2 likes

Alexa and Heos connect

PlanPremiumCountryGermanyDeviceSmartphone, Fire HD10Operating SystemAndroid My Question or IssueWhen I play a saved Album, Spotify can not connect to Heos or Alexa. For a few weeks I'm waiting for a fix, and it makes me feel bad.

Regular

  Plan Premium Country Germany Device Smartphone, Fire HD10 Operating System Android   My Question or Issue When I play a saved Album, Spotify can not connect to Heos or Alexa. F...

682 Views

0 replies

1 likes

  • 682 Views
  • 0 replies
  • 1 likes