Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountry UK DeviceMoto E4Operating System Android 7.1.1 My Question or IssueMy phone has a 8GB SD Card, which is correctly recognised in System > Settings > Storage Settings as 'portable storage'. In System > Settings > Apps > Spotify > Per...
Plan Premium Country UK Device Moto E4 Operating System Android 7.1.1 My Question or Issue My phone has a 8GB SD Card, which is correctly recognised in System > Setting...
268 Views
0 replies
0 likes
PlanPremiumCountryDenmarkDeviceSony BraviaOperating SystemAndroid TV Oreo My Question or IssueWith Android 7 Spotify was allways running in the background, allowing my phone to find and stream to Spotify connect.With Android 8 the TV shuts down Spoti...
Plan Premium Country Denmark Device Sony Bravia Operating System Android TV Oreo My Question or Issue With Android 7 Spotify was allways running in the background, allowing m...
1028 Views
0 replies
4 likes
PlanThe S8 Free and the S7 PremiumCountrySwedenDeviceSamsung Galaxy S7 and S8Operating SystemThe S7 android 8.0 and the S8 android 9.0 My Question or IssueI wonder why it's possible to hide songs in playlists on the S8 phone and not the S7?It's the s...
Plan The S8 Free and the S7 Premium Country Sweden Device Samsung Galaxy S7 and S8 Operating System The S7 android 8.0 and the S8 android 9.0 My Question or Issue I wonder why it's p...
Casual Listener
2082 Views
2 replies
0 likes
PlanPremiumCountryGermanyDeviceXiaomi A2 LiteOperating SystemAndroid 9 Pie My Question or IssueThis Bug has been going on for a few weeks now. After I connect to a wifi streaming device (Denon AVR–X1500H or Chrome Cast) the song starts playing on the...
Plan Premium Country Germany Device Xiaomi A2 Lite Operating System Android 9 Pie My Question or Issue This Bug has been going on for a few weeks now. After I connect to a wi...
553 Views
0 replies
0 likes
PlanPremiumCountryUkDeviceSamsung Galaxy S8Operating SystemLatest, no idea its food My Question or IssueWhen I got one of the last or the last update the beat feature for me was the find as I hated the old way when it would filter the playlist and no...
Plan Premium Country Uk Device Samsung Galaxy S8 Operating System Latest, no idea its food My Question or Issue When I got one of the last or the last update the beat feature...
351 Views
0 replies
0 likes
PlanPremiumCountrySlovakia Device(OnePlus7Pro)Operating System(Android OxygenOS 9.5.8GM21BA) My Question or IssueSpotify is spontaneously casting on my chromecast, starting my receiver and my tv in the process. There is just the big SPOTIFY label on ...
Plan Premium Country Slovakia Device (OnePlus7Pro) Operating System (Android OxygenOS 9.5.8GM21BA) My Question or Issue Spotify is spontaneously casting on my chromecast, sta...
537 Views
0 replies
0 likes
PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Samsung galaxy s9+Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android 9My Question or IssueI always had podcasts on my homescreen as shortcuts but after spotify ...
Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Samsung galaxy s9+ Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android 9 My Question or...
1963 Views
0 replies
11 likes
PlanStudentCountryUnited States DeviceSamsung Galaxy s10Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android Oreo? My Question or IssueWhenever I cast Spotify to my Chromecast then I cast another app afterwards like YouTube or Netflix etc. ...
Plan Student Country United States Device Samsung Galaxy s10 Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android Oreo? My Question or Issue Wheneve...
Visitor
578 Views
2 replies
1 likes
PlanPremiumCountryCosta RicaDeviceHuawei KII-L22Operating SystemAndroid version 5.1.1 My Question or IssueWhenever I'm listening to music (either downloaded or not) when my phone connects to a wifi or a data internet connection, Spotify suddenly clos...
Plan Premium Country Costa Rica Device Huawei KII-L22 Operating System Android version 5.1.1 My Question or Issue Whenever I'm listening to music (either downloaded or not) when my p...
Community Legend
1565 Views
5 replies
3 likes
Hey guys Premium user here. I've recently switched from iPhone to Android (Google pixel 3 to be exact) and I keep experiencing this issue where other apps constantly interrupt and pause my Spotify? For example, when I watch Snapchat videos it will pa...
Hey guys Premium user here. I've recently switched from iPhone to Android (Google pixel 3 to be exact) and I keep experiencing this issue where other apps constantly interrupt and p...
Casual Listener
103667 Views
36 replies
15 likes
Hello,I'm trying to play Post Malone's music Goodbye. It been always stopped at 2'12" but the play is selected and there is no song. It just go back to play if I change to 2'13".What should I do?PlanPremiumCountry Brazil DeviceAsus Zenfone 5Operating...
Hello, I'm trying to play Post Malone's music Goodbye. It been always stopped at 2'12" but the play is selected and there is no song. It just go back to play if I change to 2'13". What should I do?...
378 Views
0 replies
0 likes
The fact that PC and tablet dont have to shuffle play is annoying since premium is not cheap and for mobile if you want the skips to reach a single song you either need to be lucky it if yoy have premium you can just skip to any song. Also no repeat ...
The fact that PC and tablet dont have to shuffle play is annoying since premium is not cheap and for mobile if you want the skips to reach a single song you either need to be lucky it if yoy have pre...
282 Views
0 replies
0 likes
PlanFree Operating SystemAndroid Oreo My Question or issue I've been experiencing this issue for almost a month, the daily mixes keep the same tracks, even though I use them frequently I don’t know what to do. Thanks for the help.
Plan Free Operating System Android Oreo My Question or issue I've been experiencing this issue for almost a month, the daily mixes keep the same tracks, even though ...
Community Legend
3840 Views
2 replies
2 likes
PlanPremiumCountryTurkey DeviceSamsung Galaxy A7 2017Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan't share story on Instagram even though my app is the latest version please help me i can't solve this problem
Plan Premium Country Turkey Device Samsung Galaxy A7 2017 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Can't share story on Instag...
Community Legend
467 Views
1 replies
0 likes
PlanPremiumCountry DeviceSamsung Galaxy 10Operating SystemAndroid My Question or Issue The back button doesn't work from the lock screen, from the notification bar, or on any bluetooth connections (i.e. car stereo buttons). I've seen threads about th...
Plan Premium Country Device Samsung Galaxy 10 Operating System Android My Question or Issue The back button doesn't work from the lock screen, from the notification ba...
770 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceGoogle PixelOperating SystemAndroid My Question or IssueI have been told and research tells me that spotify transcodes the 320k vorbis output into 256k AAC for the Chomecast, in my case, Chromecast Audio. This is unacceptab...
Plan Premium Country USA Device Google Pixel Operating System Android My Question or Issue I have been told and research tells me that spotify transcodes the 320k vorbis output into ...
Casual Listener
1001 Views
1 replies
2 likes
PlanPremiumCountryUSDeviceOneplus 6Operating SystemAndriod Pie My Question or IssueIt was working perfect about 3 or 4 months ago I updated the app and it hasn't been working since. Skip and pause buttons on the radio work once then they don't work. ...
Plan Premium Country US Device Oneplus 6 Operating System Andriod Pie My Question or Issue It was working perfect about 3 or 4 months ago I updated the app and it hasn't been working...
461 Views
0 replies
0 likes
Is there a way to download certain albums only partially without using a playlist. The albums should then be displayed in the library, but only partially downloaded. Thank you
Is there a way to download certain albums only partially without using a playlist. The albums should then be displayed in the library, but only partially downloaded. Thank you
Community Legend
2246 Views
2 replies
0 likes
PlanFree/PremiumDeviceSamsung Galaxy A3 2017Operating System(Android Oreo) My Question or Issue
Plan Free/Premium Device Samsung Galaxy A3 2017 Operating System (Android Oreo) My Question or Issue
396 Views
0 replies
1 likes
Plan PremiumCountry NetherlandsDeviceSamsung Galaxy S7 My Question or IssueLoading or browsing through my podcasts takes forever. It doesn't matter whether I am on wi-fi or on 4G; it will take at least one minute to be able to see my podcasts. (The l...
Plan Premium Country Netherlands Device Samsung Galaxy S7 My Question or Issue Loading or browsing through my podcasts takes forever. It doesn't matter whether I am ...
Newbie
28950 Views
20 replies
18 likes
