Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Spotify PremiumCountrySwitzerlandDeviceSamsung Galaxy 5 NeoOperating SystemAndroid 6.0.1 My Question or IssueMy Spotify app keeps playing songs I've never heard on Chromecast (which I never used, I don't even know "where" (on which device) the songs ...
Spotify Premium Country Switzerland Device Samsung Galaxy 5 Neo Operating System Android 6.0.1 My Question or Issue My Spotify app keeps playing songs I've never heard on Chromecast (...
Casual Listener
2348 Views
2 replies
0 likes
PlanPremiumCountryUnited States of AmericaDeviceLG G6Operating SystemAndroid My Question or IssueI just git my new phone, because I needed something compatible with my new diabetes equipment. I use spotify nonstop, and regularly make and edit playlis...
Plan Premium Country United States of America Device LG G6 Operating System Android My Question or Issue I just git my new phone, because I needed something compatible with my new di...
Casual Listener
939 Views
4 replies
0 likes
Using the Galaxy S10. Everytime I switch to a different app, an annoying little bubble pops up with the current song that stays on top of all my other apps. Even if I go back to Spotify, there it is. I can close it out, but it's cumbersome and half t...
Using the Galaxy S10. Everytime I switch to a different app, an annoying little bubble pops up with the current song that stays on top of all my other apps. Even if I go back to Spotify, ...
Visitor
5822 Views
2 replies
2 likes
PlanPremiumCountryEspañaDeviceXiaomi Redmi Note 5Operating SystemAndroid 9 My Question or IssueCuando intento descargar una lista de reproducción con archivos locales (añadida desde el pc) en mi movil, se queda "esperando para descargar" indefinidame...
Plan Premium Country España Device Xiaomi Redmi Note 5 Operating System Android 9 My Question or Issue Cuando intento descargar una lista de reproducción con archivos locales (añadid...
Spotify Legend
2284 Views
1 replies
0 likes
PlanPremiumCountryIndia DeviceMotorola one powerOperating SystemAndroid v9 My Question or IssueSpotify hangs and app shuts out automatically when I click on the song that is playing shown at the bottom half of screen (see attached snapshot)Have seen ...
Plan Premium Country India Device Motorola one power Operating System Android v9 My Question or Issue Spotify hangs and app shuts out automatically when I click on th...
Spotify Legend
2924 Views
12 replies
0 likes
Where did the daily mixes go? I uninstalled and reinstalled the app but still no luck.
Where did the daily mixes go? I uninstalled and reinstalled the app but still no luck.
Spotify Legend
703 Views
2 replies
5 likes
PlanPremium - FamilyCountryUKDeviceSamsung Note 9Operating SystemAndroid Pie My Question or IssueSpotify keeps switching to the internal phone storage and ignoring the SD Card that 4000+ downloads are supposed to be saved to. Saving to the SD Card se...
Plan Premium - Family Country UK Device Samsung Note 9 Operating System Android Pie My Question or Issue Spotify keeps switching to the internal phone storage and ignoring the SD Car...
Gig Goer
1421 Views
7 replies
1 likes
I live in Mozambique and spotify free is not available in my country so I bought the premium one, however I can't download the app, I can only use it in my computer. Does anyone passed for this situation?
I live in Mozambique and spotify free is not available in my country so I bought the premium one, however I can't download the app, I can only use it in my computer. Does anyone passed for this situa...
Visitor
11850 Views
3 replies
0 likes
PlanPremiumCountrySpainDeviceXperia xz3Operating SystemAndroid 9 Spotify has become so slow it's almost unusable. It takes literally minutes to open a playlist, or an artist profile or an album list. It makes no difference if the songs are downloaded...
Plan Premium Country Spain Device Xperia xz3 Operating System Android 9 Spotify has become so slow it's almost unusable. It takes literally minutes to open a playlist, or an artist pr...
Composer
398 Views
1 replies
4 likes
PlanPremiumCountryFrance DeviceSamsung Galaxy 9Operating SystemAndroid Bonjour,Depuis quelques semaines, l'application Spotify se met régulièrement en pause toutes les 10-20 secondes et parfois redémarre plusieurs secondes après. Je n'utilise pas d'e...
Plan Premium Country France Device Samsung Galaxy 9 Operating System Android Bonjour, Depuis quelques semaines, l'application Spotify se met régulièrement en pause toutes les...
Casual Listener
1712 Views
2 replies
1 likes
PlanFreeCountryUruguayDeviceSamsung Galaxy J6Operating SystemAndroid 8.0 My Question or IssueEvery day when I listen to my daily mix, most of the time I finished to listen all the playlist, however, when it finishes the music just stop, it doesn't st...
Plan Free Country Uruguay Device Samsung Galaxy J6 Operating System Android 8.0 My Question or Issue Every day when I listen to my daily mix, most of the time I finished to listen al...
Visitor
490 Views
1 replies
2 likes
Hi, i created a Spotify Premium account around two and a half weeks ago, i have many different songs in my playlist and i've streamed from different places of the app. For the first two weeks the daily mix was "in the works" but now o don't get this ...
Hi, i created a Spotify Premium account around two and a half weeks ago, i have many different songs in my playlist and i've streamed from different places of the app. For the first two weeks the dai...
Newbie
6049 Views
2 replies
1 likes
Plan: PremiumCountry: UKDevice: OnePlus 6tOperating System: Android PieSpotify Version: 8.5.20.857 I've been using Google Maps for navigation for some time with no issues. However, over the past few days whenever I start to use Navigation, I immediat...
Plan: Premium Country: UK Device: OnePlus 6t Operating System: Android Pie Spotify Version: 8.5.20.857 I've been using Google Maps for navigation for some time with no issue...
Newbie
1426 Views
4 replies
3 likes
PlanPremium (Student)CountryIreland DeviceSamsung S8Operating SystemAndroid 9 My Question or IssueThis issue has only begun recently, and previously Spotify worked perfectly on the phone for 18 months. Every now and then when my phone is locked Spoti...
Plan Premium (Student) Country Ireland Device Samsung S8 Operating System Android 9 My Question or Issue This issue has only begun recently, and previously Spotify worked per...
Spotify Legend
25460 Views
12 replies
8 likes
Bonjour, J'ai un soucis, mon Spotify se met en pause tout seul 10 sec environ après que l'écran se soit mis en veille. J'écoute en bluetooth sur les "air pods" de samsung (je ne me souviens plus le nom) ou sur mon Beats Studio 3 ou bien en filaire av...
Bonjour, J'ai un soucis, mon Spotify se met en pause tout seul 10 sec environ après que l'écran se soit mis en veille. J'écoute en bluetooth sur les "air pods" de samsung (je ne me souviens ...
Spotify Legend
7779 Views
7 replies
3 likes
PlanPremiumCountryUSADeviceMotorola E6 + Motorola E4Operating SystemAndroid 9 My Question or IssueAfter the recent 2 updates the app started to lag. Then on the 28th update ultimately stopped working during transit and would not play or load anything...
Plan Premium Country USA Device Motorola E6 + Motorola E4 Operating System Android 9 My Question or Issue After the recent 2 updates the app started to lag. Then on the 28th update u...
Regular
567 Views
3 replies
0 likes
Hi All Having a problem whereby Spotify keeps pausing/stopping between album tracks on newly added albums to my library. The track will play and then stop without moving to the next next track. Any suggestions as I have tried the settings for gapless...
Hi All Having a problem whereby Spotify keeps pausing/stopping between album tracks on newly added albums to my library. The track will play and then stop without moving to the next next tra...
Spotify Star
257 Views
1 replies
1 likes
PlanPremiumCountryUSADeviceSamsung GalaxyOperating SystemAndroid My Question or IssueSpotify will disconnect randomly from Chromecast. Well, not exactly randomly. Seems to happen at the end of song, or one time it was the end of playlist. Have follow...
Plan Premium Country USA Device Samsung Galaxy Operating System Android My Question or Issue Spotify will disconnect randomly from Chromecast. Well, not exactly randomly. Seems to ha...
Visitor
1231 Views
1 replies
5 likes
PlanPremiumCountryUSDeviceSony Bravia 900fOperating SystemAndroid TV Oreo My Question or IssueSince the Oreo update (which thankfully fixed the stuttering/crashing issues) brought with it a new issue: Every time I go to enter a search using the onscr...
Plan Premium Country US Device Sony Bravia 900f Operating System Android TV Oreo My Question or Issue Since the Oreo update (which thankfully fixed the stuttering/crashing issues) br...
Regular
314 Views
1 replies
1 likes
PlanPremiumDeviceNokia 3.2Operating SystemAndroid 9 My Question or Issue1+ GB of "user data" (not cache or playlists)Can't move to SD card. Tried deleting all app data, but it reappears on login. Need the space for actual useful things.
Plan Premium Device Nokia 3.2 Operating System Android 9 My Question or Issue 1+ GB of "user data" (not cache or playlists) Can't move to SD card. Tried deleting all ap...
431 Views
0 replies
0 likes
