Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375766 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Spotify did not use my facebook username for the account username. It used my chinese name that i put as my language specific name. I have removed my chinese name from my facebook account and log in and out of spotify. However, spotify still displaye...
Spotify did not use my facebook username for the account username. It used my chinese name that i put as my language specific name. I have removed my chinese name from my facebook account and log in ...
Regular
1139 Views
3 replies
3 likes
PlanPremiumCountryPHDeviceXiaomi MI9 (stock rom) My Question or Issue is that local files (I've marked with a heart/like) won't appear in my "favourite songs" playlist. The file only appears on my Desktop PC, not my phone meaning I can't add songs (t...
Plan Premium Country PH Device Xiaomi MI9 (stock rom) My Question or Issue is that local files (I've marked with a heart/like) won't appear in my "favourite songs" playlist. The fi...
Not applicable
539 Views
2 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S6 Edge +Operating SystemAndroid 7.0 (Nougat) My Question or IssueEvery time I use the Spotify Voice, it restarts the app immediately after I say a voice command. It recognizes what I am saying and inputs it,...
Plan Premium Country USA Device Samsung Galaxy S6 Edge + Operating System Android 7.0 (Nougat) My Question or Issue Every time I use the Spotify Voice, it restarts the app imme...
571 Views
0 replies
1 likes
PlanPremiumCountryUKDevicePixel 2Operating SystemAndroid 9 My Question or IssueSongs in playlists or albums loop through all the songs fine. However when I search for a song or artist and select the track from the search results, it just plays the sa...
Plan Premium Country UK Device Pixel 2 Operating System Android 9 My Question or Issue Songs in playlists or albums loop through all the songs fine. However when I search for a song ...
Newbie
675 Views
1 replies
1 likes
I'm not sure what it's called but the dashboard feature that let's you swipe up to view the song, access the queue and see the length/portion of the song you're listening to can't be accessed anymore. Using Android and the version of Spotify that upd...
I'm not sure what it's called but the dashboard feature that let's you swipe up to view the song, access the queue and see the length/portion of the song you're listening to can't be accessed anymore...
382 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceGoogle Pixel 2Operating SystemAndroid 9 My Question or IssueWhen I attempt to go to album radio on albums with songs by differnt artists (Movie or videogame soundtracks mostly) spotify freezes and crashes. I've noticed that...
Plan Premium Country USA Device Google Pixel 2 Operating System Android 9 My Question or Issue When I attempt to go to album radio on albums with songs by differnt artists (Movie or ...
308 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceKindle Fire 8Operating SystemAndroid My Question or IssueWhen I use Spotify on my Fire, certain songs will stop. I hit play and it will play for about a second then stop again. I've cleared cache, restarted, tried different...
Plan Premium Country USA Device Kindle Fire 8 Operating System Android My Question or Issue When I use Spotify on my Fire, certain songs will stop. I hit play and it will play for ab...
524 Views
0 replies
0 likes
I have an Android Pixel 1. My phone recently updated to Android 10 and now I get clicks and pops when listening to Spotify using wired headphones. It's very annoying and almost makes listening to music intolerable. I am a Premium Family member in the...
I have an Android Pixel 1. My phone recently updated to Android 10 and now I get clicks and pops when listening to Spotify using wired headphones. It's very annoying and almost makes listening to mus...
352 Views
0 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid Oreo 8.0.0 My Question or IssueEver since updating to Android Oreo the Spotify app deletes all downloaded music every day. This means I have to redownload it every day as we...
Plan Premium Country Germany Device Samsung Galaxy S7 Edge Operating System Android Oreo 8.0.0 My Question or Issue Ever since updating to Android Oreo the Spotify app deletes a...
Community Legend
637 Views
3 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy 7Operating SystemAndroid My Question or IssueUsed to be able to add a shortcut to the home screen for albums and songs. Gone now? Seems only available for playlists. Also...the function to add an album to a p...
Plan Premium Country USA Device Samsung Galaxy 7 Operating System Android My Question or Issue Used to be able to add a shortcut to the home screen for albums and songs. Gone now? Se...
Community Legend
931 Views
2 replies
0 likes
PlanPremiumCountryGermany DeviceS10Operating System Newest android My Question or IssueI can't see / find any videos on spotify anymore. Even when artists post on their IG that there is a special video in a certain playlist I can't see the video cont...
Plan Premium Country Germany Device S10 Operating System Newest android My Question or Issue I can't see / find any videos on spotify anymore. Even when artists...
Community Legend
937 Views
1 replies
0 likes
they increased the font size on spotify recently and it's kinda bothering me. i prefer the previous set up better. maybe they should consider that some other people prefer smaller fonts than others and install a function where users can choose what s...
they increased the font size on spotify recently and it's kinda bothering me. i prefer the previous set up better. maybe they should consider that some other people prefer smaller fonts th...
Community Legend
1051 Views
1 replies
1 likes
Ever since the new update I'm not able to add whole albums to a Playlist via the android app. The removal of this function is so illogical to me. When is this being fixed?
Ever since the new update I'm not able to add whole albums to a Playlist via the android app. The removal of this function is so illogical to me. When is this being fixed? &nbs...
Community Legend
718 Views
1 replies
2 likes
Plan: Free Country: Vietnam Device: PC/Samsung Galaxy S7 Why is it that when i'm access Spotify on PC, i can see all the names and a whole list of the song. But when i'm access the Android version, all it give me is a Shuffle option for the playlist ...
Plan: Free Country: Vietnam Device: PC/Samsung Galaxy S7 Why is it that when i'm access Spotify on PC, i can see all the names and a whole list of the song. But when i'...
Casual Listener
842 Views
3 replies
0 likes
PlanPremiumCountryGermanyDeviceGoogle Pixel 3, LG G6, Samsung Galaxy S7Operating SystemAndroid 8, Android 9 and Android 10 My Question or IssueThere's a bug using Spotify via Google Assistant on Android smartphones.If you have restarted your Android ...
Plan Premium Country Germany Device Google Pixel 3, LG G6, Samsung Galaxy S7 Operating System Android 8, Android 9 and Android 10 My Question or Issue There's a bug using Spotify via...
1224 Views
0 replies
2 likes
PlanPremiumCountryIndiaDevice(Pixel 3)Operating System(Android) My Question or IssueI purchased Spotify's premium subscrpition but still I can't view the now playing queue on my phone. I can view it on my computer and iPhone but not on android.What t...
Plan Premium Country India Device (Pixel 3) Operating System (Android) My Question or Issue I purchased Spotify's premium subscrpition but still I can't view the now playing queue on...
Spotify Legend
750 Views
5 replies
0 likes
I'm on a free account on an Android if that makes a difference. The only thing I use Spotify for is the artist radio. I like being able to plug in an artist I like and have it randomly play songs from other similar artists. I can't find this feature ...
I'm on a free account on an Android if that makes a difference. The only thing I use Spotify for is the artist radio. I like being able to plug in an artist I like and have it randomly play songs fro...
Newbie
1707 Views
2 replies
1 likes
PlanPremiumDeviceSamsung S10+Operating SystemAndroid 9, One UI version 1.1My Question or Issue Hey guys,I just moved from iPhone to Android (Samsung S10+) and whenever I connect to my bluetooth speaker the Spotify music pauses and I'd have to click p...
Plan Premium Device Samsung S10+ Operating System Android 9, One UI version 1.1 My Question or Issue Hey guys, I just moved from iPhone to Android (Samsung S10+) and whenever I connec...
Not applicable
2387 Views
2 replies
0 likes
PlanPremiumCountrySingaporeDeviceSamsung Galaxy Note 9Operating SystemAndroid 9My Question or IssueMusic keeps pausing when phone sleeps. After playing, it randomly pauses as well. Please help!
Plan Premium Country Singapore Device Samsung Galaxy Note 9 Operating System Android 9 My Question or Issue Music keeps pausing when phone sleeps. After playing, it randomly pauses as well. ...
Community Legend
2136 Views
3 replies
4 likes
I can't identify point of change, but suddenly Spotify, and only Spotify, causes my LG G8 running Pie to hard crash and reboot. 100% of the attempts to use Spotify, usually within 10 seconds of app login. Phone OS and LG components up to date. Done c...
I can't identify point of change, but suddenly Spotify, and only Spotify, causes my LG G8 running Pie to hard crash and reboot. 100% of the attempts to use Spotify, usually within 10 seconds of app l...
Community Legend
1106 Views
1 replies
0 likes
