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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1013 Views
  • 0 replies
  • 4 likes

Superuser Contribution Spotify se met en pause

Bonjour, J'ai un soucis, mon Spotify se met en pause tout seul 10 sec environ après que l'écran se soit mis en veille. J'écoute en bluetooth sur les "air pods" de samsung (je ne me souviens plus le nom) ou sur mon Beats Studio 3 ou bien en filaire av...

  • Casual Listener
  • Bonjour,   J'ai un soucis, mon Spotify se met en pause tout seul 10 sec environ après que l'écran se soit mis en veille. J'écoute en bluetooth sur les "air pods" de samsung (je ne me souviens ...
  • Katerina
  • Spotify Legend
  • 7756 Views
  • 7 replies
  • 3 likes
  • 7756 Views
  • 7 replies
  • 3 likes

Spotify will not work unless wifi is on.

PlanPremiumCountryUSADeviceMotorola E6 + Motorola E4Operating SystemAndroid 9 My Question or IssueAfter the recent 2 updates the app started to lag. Then on the 28th update ultimately stopped working during transit and would not play or load anything...

  • Casual Listener
  • Plan Premium Country USA Device Motorola E6 + Motorola E4 Operating System Android 9   My Question or Issue After the recent 2 updates the app started to lag. Then on the 28th update u...
  • dev24
  • Regular
  • 555 Views
  • 3 replies
  • 0 likes
  • 555 Views
  • 3 replies
  • 0 likes

Spotify stopping between newly added album tracks

Hi All Having a problem whereby Spotify keeps pausing/stopping between album tracks on newly added albums to my library. The track will play and then stop without moving to the next next track. Any suggestions as I have tried the settings for gapless...

  • Visitor
  • Hi All   Having a problem whereby Spotify keeps pausing/stopping between album tracks on newly added albums to my library. The track will play and then stop without moving to the next next tra...
  • osornios
  • Spotify Star
  • 253 Views
  • 1 replies
  • 1 likes
  • 253 Views
  • 1 replies
  • 1 likes

Spotify for Android keeps disconnecting from Chromecast

PlanPremiumCountryUSADeviceSamsung GalaxyOperating SystemAndroid My Question or IssueSpotify will disconnect randomly from Chromecast. Well, not exactly randomly. Seems to happen at the end of song, or one time it was the end of playlist. Have follow...

  • Regular
  • Plan Premium Country USA Device Samsung Galaxy Operating System Android   My Question or Issue Spotify will disconnect randomly from Chromecast. Well, not exactly randomly. Seems to ha...
  • martynaudio
  • Visitor
  • 1213 Views
  • 1 replies
  • 5 likes
  • 1213 Views
  • 1 replies
  • 5 likes

[Android TV] Oreo Sony TV enters a single "K" whenever a search is started

PlanPremiumCountryUSDeviceSony Bravia 900fOperating SystemAndroid TV Oreo My Question or IssueSince the Oreo update (which thankfully fixed the stuttering/crashing issues) brought with it a new issue: Every time I go to enter a search using the onscr...

  • Regular
  • Plan Premium Country US Device Sony Bravia 900f Operating System Android TV Oreo   My Question or Issue Since the Oreo update (which thankfully fixed the stuttering/crashing issues) br...
  • _27_
  • Regular
  • 309 Views
  • 1 replies
  • 1 likes
  • 309 Views
  • 1 replies
  • 1 likes

1gb user data

PlanPremiumDeviceNokia 3.2Operating SystemAndroid 9 My Question or Issue1+ GB of "user data" (not cache or playlists)Can't move to SD card. Tried deleting all app data, but it reappears on login. Need the space for actual useful things.

  • Newbie
  •   Plan Premium Device Nokia 3.2 Operating System Android 9   My Question or Issue 1+ GB of "user data" (not cache or playlists) Can't move to SD card.  Tried deleting all ap...
  • 418 Views
  • 0 replies
  • 0 likes
  • 418 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify crashing on Galaxy 9

Good afternoon, I've seen other posts like my own. My app has been crashing for the past 2 months. It seems to be a bluetooth issue since it is my bluetooth devices that keep dropping (BT earbuds, car connection, JamBox, and Google Mini all affected)...

  • Visitor
  • Good afternoon,   I've seen other posts like my own.  My app has been crashing for the past 2 months.  It seems to be a bluetooth issue since it is my bluetooth devices that keep dro...
  • Petya
  • Community Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesn't register that I have premium

Recently I began to download a ton of titles from audiobooks but after a while (when I had only 9.800 from 13.500 titles left to download) Spotify began to bug around. All of a sudden it didn't download anymore. Instead everytime I went online a litt...

  • Visitor
  • Recently I began to download a ton of titles from audiobooks but after a while (when I had only 9.800 from 13.500 titles left to download) Spotify began to bug around. All of a sudden it didn't downl...
  • Petya
  • Community Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution New interface sucks, go back or lose my money

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Petya
  • Community Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with daily mixes

Hi. I use free plan (Pocophone F1 - Android 9.0 - Poland). It looks weird. My daily mixes doesn't want to update. I've tried all suggestions (clear cache, memory, uninstall and install app one more time, I've also liked and disliked some song regular...

  • Visitor
  • Hi. I use free plan (Pocophone F1 - Android 9.0 - Poland). It looks weird. My daily mixes doesn't want to update. I've tried all suggestions (clear cache, memory, uninstall and install app one more t...
  • Petya
  • Community Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution App crashes on anroid phone when i am pressing on the 3 dots.

PlanPremiumCountry DeviceBlackview 9600Operating SystemAndroid 9.0My Question or IssueBasically what the title sais, when i am trying to see more song options or more options for a playlist and i am pressing on the 3 dots, my app simply crashes every...

  • Visitor
  • Plan Premium Country   Device Blackview 9600 Operating System Android 9.0 My Question or Issue Basically what the title sais, when i am trying to see more song options or more options f...
  • Petya
  • Community Legend
  • 455 Views
  • 1 replies
  • 0 likes
  • 455 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song downloads

Unable to only download certain songs from and album and have it saved in the album section so i can access it easier. Instead I'm having to download the whole album which is annoying. @spotify sort this please !

  • Casual Listener
  • Unable to only download certain songs from and album and have it saved in the album section so i can access it easier. Instead I'm having to download the whole album which is annoying. @spotify sort ...
  • Petya
  • Community Legend
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists Disappeared in Library Menu aftet Update

PlanPremiumCountryTürkiyeDeviceSamsung Galaxy S10Operating SystemAndroid 9 My Question or IssueSpotify has been freezing last couple days so I decided to update. However, podcast and playlist section disappeared from library. There are only 5 section...

  • Newbie
  • Plan Premium Country Türkiye Device Samsung Galaxy S10 Operating System Android 9   My Question or Issue Spotify has been freezing last couple days so I decided to update. However, pod...
  • Petya
  • Community Legend
  • 926 Views
  • 1 replies
  • 0 likes
  • disappear
    Premium
    Update
  • 926 Views
  • 1 replies
  • 0 likes

Storage problem

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy issue is why Spotify the music app is taking so much space than any other music app even i...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My issu...
  • Rene01
  • Community Legend
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Solved!! Android Auto albums playing in alphabetical order

PlanPremiumCountryAustraliaDeviceGoogle Pixel 3Operating SystemAndroid v9 My Question or IssueWhen playing from Andriod Auto, selecting a saved album the tracks start playing in alphabetical order, not the album order and from what I can tell it star...

  • Regular
  • Plan Premium Country Australia Device Google Pixel 3 Operating System Android v9   My Question or Issue When playing from Andriod Auto, selecting a saved album the tracks start playing...
  • PF93
  • Visitor
  • 3358 Views
  • 10 replies
  • 7 likes
  • 3358 Views
  • 10 replies
  • 7 likes

Equalizer lag

Hello. I was using the equalizer for a sound improvement and while I chose the bass version it had always this little half a second lag in the beginning of the song when the equalizer wasn't on and then it boomed up. Annoying little feature that come...

  • Newbie
  • Hello. I was using the equalizer for a sound improvement and while I chose the bass version it had always this little half a second lag in the beginning of the song when the equalizer wasn't on and t...
  • user-removed
  • Not applicable
  • 635 Views
  • 1 replies
  • 0 likes
  • 635 Views
  • 1 replies
  • 0 likes

Add album to playlist is gone from my mobile options

I wanted to add a new album to my account as a playlist and it looks like Spotify took away that convenience from my mobile app.It is not the first time y'all have taken away features that we're good. You keep thinking that you're improving the UI by...

  • Casual Listener
  • I wanted to add a new album to my account as a playlist and it looks like Spotify took away that convenience from my mobile app. It is not the first time y'all have taken away features that we'...
  • 82brighteyes
  • Regular
  • 544 Views
  • 2 replies
  • 3 likes
  • 544 Views
  • 2 replies
  • 3 likes

Superuser Contribution Android 10 and blurred background

PlanPremiumCountryPolandDeviceOnePlus 7 ProOperating SystemAndroid 10My Question or IssueSo, as you can see bellow my background picture is now blurred. 2 days ago I installed Android 10 on my OnePlus 7 Pro phone and it's started showing blurred back...

  • Newbie
  • Plan Premium Country Poland Device OnePlus 7 Pro Operating System Android 10 My Question or Issue So, as you can see bellow my background picture is now blurred. 2 days ago I installed ...
  • Jnss98b
  • Regular
  • 3228 Views
  • 3 replies
  • 0 likes
  • 3228 Views
  • 3 replies
  • 0 likes

Only shuffle allowed and no adding of whole a Album to a playlist

PlanPremiumGermany DeviceGalaxy s10 Operating SystemOf course Android My Question or IssueI have a premium family account and until this morning everything worked fine. Now I am not capable of adding a whole Album to a Playlist and when I select an a...

Screenshot_20190927-150354_Spotify.jpg Screenshot_20190927-150346_Spotify.jpg
  • Visitor
  • PlanPremium Germany   Device Galaxy s10  Operating System Of course Android    My Question or Issue I have a premium family account and until this morning everything work...
  • AndrewRobs01
  • Composer
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Adding songs to playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe Android App no longer lets you add an entire album to a playlist. Instead you have to go ...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue The And...
  • AndrewRobs01
  • Composer
  • 455 Views
  • 1 replies
  • 1 likes
  • 455 Views
  • 1 replies
  • 1 likes