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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387420 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8041 Views

0 replies

7 likes

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crashes when going to album radio of albums with songs from different artists.

PlanPremiumCountryUSADeviceGoogle Pixel 2Operating SystemAndroid 9 My Question or IssueWhen I attempt to go to album radio on albums with songs by differnt artists (Movie or videogame soundtracks mostly) spotify freezes and crashes. I've noticed that...

Newbie

Plan Premium Country USA Device Google Pixel 2 Operating System Android 9   My Question or Issue When I attempt to go to album radio on albums with songs by differnt artists (Movie or ...

311 Views

0 replies

0 likes

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Kindle Fire 8 Certain Songs Keep Stopping

PlanPremiumCountryUSADeviceKindle Fire 8Operating SystemAndroid My Question or IssueWhen I use Spotify on my Fire, certain songs will stop. I hit play and it will play for about a second then stop again. I've cleared cache, restarted, tried different...

Gig Goer

Plan Premium Country USA Device Kindle Fire 8 Operating System Android   My Question or Issue When I use Spotify on my Fire, certain songs will stop. I hit play and it will play for ab...

538 Views

0 replies

0 likes

kindle fire
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Clicks and pops when using wired headphones

I have an Android Pixel 1. My phone recently updated to Android 10 and now I get clicks and pops when listening to Spotify using wired headphones. It's very annoying and almost makes listening to music intolerable. I am a Premium Family member in the...

Casual Listener

I have an Android Pixel 1. My phone recently updated to Android 10 and now I get clicks and pops when listening to Spotify using wired headphones. It's very annoying and almost makes listening to mus...

356 Views

0 replies

0 likes

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Superuser Contribution Spotify app deletes downloaded songs every new day

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid Oreo 8.0.0 My Question or IssueEver since updating to Android Oreo the Spotify app deletes all downloaded music every day. This means I have to redownload it every day as we...

Casual Listener

Plan Premium Country Germany Device Samsung Galaxy S7 Edge Operating System Android Oreo 8.0.0   My Question or Issue Ever since updating to Android Oreo the Spotify app deletes a...

Petya

Community Legend

652 Views

3 replies

0 likes

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Superuser Contribution Add to home function gone

PlanPremiumCountryUSADeviceSamsung Galaxy 7Operating SystemAndroid My Question or IssueUsed to be able to add a shortcut to the home screen for albums and songs. Gone now? Seems only available for playlists. Also...the function to add an album to a p...

Regular

Plan Premium Country USA Device Samsung Galaxy 7 Operating System Android   My Question or Issue Used to be able to add a shortcut to the home screen for albums and songs. Gone now? Se...

Petya

Community Legend

941 Views

2 replies

0 likes

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Superuser Contribution There aren't any videos on Spotify anymore

PlanPremiumCountryGermany DeviceS10Operating System Newest android My Question or IssueI can't see / find any videos on spotify anymore. Even when artists post on their IG that there is a special video in a certain playlist I can't see the video cont...

Casual Listener

  Plan Premium Country Germany   Device S10 Operating System  Newest android   My Question or Issue I can't see / find any videos on spotify anymore. Even when artists...

Petya

Community Legend

945 Views

1 replies

0 likes

video
Video Not Playing
Videos
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Superuser Contribution how do i make the font smaller on my phone?

they increased the font size on spotify recently and it's kinda bothering me. i prefer the previous set up better. maybe they should consider that some other people prefer smaller fonts than others and install a function where users can choose what s...

Visitor

they increased the font size on spotify recently and it's kinda bothering me. i prefer the previous set up better.  maybe they should consider that some other people prefer smaller fonts th...

Petya

Community Legend

1055 Views

1 replies

1 likes

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Superuser Contribution Not able to add whole albums to a Playlist

Ever since the new update I'm not able to add whole albums to a Playlist via the android app. The removal of this function is so illogical to me. When is this being fixed?

Casual Listener

Ever since the new update I'm not able to add whole albums to a Playlist via the android app.  The removal of this function is so illogical to me.    When is this being fixed? &nbs...

Petya

Community Legend

727 Views

1 replies

2 likes

  • 727 Views
  • 1 replies
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Why the differences ?

Plan: Free Country: Vietnam Device: PC/Samsung Galaxy S7 Why is it that when i'm access Spotify on PC, i can see all the names and a whole list of the song. But when i'm access the Android version, all it give me is a Shuffle option for the playlist ...

Casual Listener

Plan: Free  Country: Vietnam  Device: PC/Samsung Galaxy S7  Why is it that when i'm access Spotify on PC, i can see all the names and a whole list of the song. But when i'...

CuongHam1234

Casual Listener

859 Views

3 replies

0 likes

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Google Assistant: Bug when Spotify App is in background

PlanPremiumCountryGermanyDeviceGoogle Pixel 3, LG G6, Samsung Galaxy S7Operating SystemAndroid 8, Android 9 and Android 10 My Question or IssueThere's a bug using Spotify via Google Assistant on Android smartphones.If you have restarted your Android ...

Visitor

Plan Premium Country Germany Device Google Pixel 3, LG G6, Samsung Galaxy S7 Operating System Android 8, Android 9 and Android 10   My Question or Issue There's a bug using Spotify via...

1251 Views

0 replies

2 likes

  • 1251 Views
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Superuser Contribution Can't view now playing queue

PlanPremiumCountryIndiaDevice(Pixel 3)Operating System(Android) My Question or IssueI purchased Spotify's premium subscrpition but still I can't view the now playing queue on my phone. I can view it on my computer and iPhone but not on android.What t...

Casual Listener

Plan Premium Country India Device (Pixel 3) Operating System (Android)   My Question or Issue I purchased Spotify's premium subscrpition but still I can't view the now playing queue on...

Guido

Spotify Legend

756 Views

5 replies

0 likes

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Where's the artist radio feature?

I'm on a free account on an Android if that makes a difference. The only thing I use Spotify for is the artist radio. I like being able to plug in an artist I like and have it randomly play songs from other similar artists. I can't find this feature ...

Newbie

I'm on a free account on an Android if that makes a difference. The only thing I use Spotify for is the artist radio. I like being able to plug in an artist I like and have it randomly play songs fro...

banning

Newbie

1718 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Solved!! Android pauses spotify upon bluetooth connection

PlanPremiumDeviceSamsung S10+Operating SystemAndroid 9, One UI version 1.1My Question or Issue Hey guys,I just moved from iPhone to Android (Samsung S10+) and whenever I connect to my bluetooth speaker the Spotify music pauses and I'd have to click p...

Visitor

Plan Premium Device Samsung S10+ Operating System Android 9, One UI version 1.1 My Question or Issue   Hey guys, I just moved from iPhone to Android (Samsung S10+) and whenever I connec...

user-removed

Not applicable

2412 Views

2 replies

0 likes

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Superuser Contribution Music Pauses when Phone Sleeps and Randomly

PlanPremiumCountrySingaporeDeviceSamsung Galaxy Note 9Operating SystemAndroid 9My Question or IssueMusic keeps pausing when phone sleeps. After playing, it randomly pauses as well. Please help!

Visitor

Plan Premium Country Singapore Device Samsung Galaxy Note 9 Operating System Android 9 My Question or Issue Music keeps pausing when phone sleeps. After playing, it randomly pauses as well. ...

Petya

Community Legend

2160 Views

3 replies

4 likes

music keeps pausing
Note 9
random pausing
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Superuser Contribution LG G8 reboots on Spotify Start

I can't identify point of change, but suddenly Spotify, and only Spotify, causes my LG G8 running Pie to hard crash and reboot. 100% of the attempts to use Spotify, usually within 10 seconds of app login. Phone OS and LG components up to date. Done c...

Casual Listener

I can't identify point of change, but suddenly Spotify, and only Spotify, causes my LG G8 running Pie to hard crash and reboot. 100% of the attempts to use Spotify, usually within 10 seconds of app l...

Petya

Community Legend

1120 Views

1 replies

0 likes

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Superuser Contribution App will start and then close immediately

PlanPremiumCountryUSADeviceGoogle Pixel 3XLOperating SystemAndroid 10 (Spotify version 8.5.25.894 My Question or IssueApp will not open. The Spotify logo appears and the app closes.So far I've tried:- Restart device- Force stop app- Clean storage and...

Casual Listener

Plan Premium Country USA Device Google Pixel 3XL Operating System Android 10 (Spotify version 8.5.25.894   My Question or Issue App will not open. The Spotify logo appears and the app ...

Petya

Community Legend

1027 Views

1 replies

0 likes

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Superuser Contribution Not able to delete playlists or do anything: telling me I'm not online

Currently I'm not able to delete any playlist or do any other context menu ecation also via Android, I can stream song, but if I try to delete a playlist, it is telling me, I'm not online. Funny, because I stream songs and surf. Two of three tries al...

Roadie

Currently I'm not able to delete any playlist or do any other context menu ecation also via Android, I can stream song, but if I try to delete a playlist, it is telling me, I'm not online. Funny, bec...

sigmatix

Newbie

1558 Views

3 replies

0 likes

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Re: Spotify and Galaxy S10 don't work together

Yes, I'm sure it's not Spotify, per se. It's almost certainly Samsung doing stupid Samsung**bleep** This seems like a issue for samsung

Casual Listener

Yes, I'm sure it's not Spotify, per se. It's almost certainly Samsung doing stupid Samsung**bleep**   This seems like a issue for samsung

Petya

Community Legend

914 Views

1 replies

0 likes

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Superuser Contribution Spotify stops after a few minutes

Everytime I start playing music and lay my phone beside it stops after a few minutes. When I push the volume button it starts playing again but stops again. Same thing when I turn the screen off.PlanPremiumCountryGermanyDeviceSamsung Galaxy S9Operati...

Newbie

Everytime I start playing music and lay my phone beside it stops after a few minutes. When I push the volume button it starts playing again but stops again. Same thing when I turn the screen off. Pl...

Petya

Community Legend

1010 Views

1 replies

0 likes

  • 1010 Views
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Superuser Contribution Spotify extreme slowness

PlanPremiumCountrySpainDeviceHuawei P20 liteOperating SystemAndroid 8.1 - EMUI My Question or IssueI don't know why the **bleep** my Huawei's Spotify goes EXTREMELY SLOWI tried to erase the cache, reinstalling the app, formatting all device and there...

Newbie

Plan Premium Country Spain Device Huawei P20 lite Operating System Android 8.1 - EMUI   My Question or Issue I don't know why the **bleep** my Huawei's Spotify goes EXTREMELY SLOW I t...

Petya

Community Legend

1247 Views

1 replies

2 likes

  • 1247 Views
  • 1 replies
  • 2 likes