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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6924 Views

0 replies

7 likes

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Spotify closing itself for no reason.

PlanFree/PremiumDeviceSamsung Galaxy A3 2017Operating System(Android Oreo) My Question or Issue

Visitor

Plan Free/Premium Device Samsung Galaxy A3 2017 Operating System (Android Oreo)   My Question or Issue  

407 Views

0 replies

1 likes

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Solved!!Superuser Contribution Loading podcasts very slow

Plan PremiumCountry NetherlandsDeviceSamsung Galaxy S7 My Question or IssueLoading or browsing through my podcasts takes forever. It doesn't matter whether I am on wi-fi or on 4G; it will take at least one minute to be able to see my podcasts. (The l...

Visitor

  Plan Premium Country Netherlands Device Samsung Galaxy S7     My Question or Issue Loading or browsing through my podcasts takes forever. It doesn't matter whether I am ...

heretohelp23

Newbie

29200 Views

20 replies

18 likes

  • 29200 Views
  • 20 replies
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Android App starts playing without prompt. / Switches to Chrome Player without prompt

Plan: PremiumDevice: Droid TurboOperating System: 8.0 My Question or Issue:The android app has taken to starting to play on its own while the phone is sitting locked. The music it starts playing seems completely unrelated to anything I was listening,...

Casual Listener

Plan: Premium Device: Droid Turbo Operating System: 8.0   My Question or Issue: The android app has taken to starting to play on its own while the phone is sitting locked...

spirki

Gig Goer

584 Views

1 replies

1 likes

Android
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Superuser Contribution Spotify doesn't register that I have premium

Recently I began to download a ton of titles from audiobooks but after a while (when I had only 9.800 from 13.500 titles left to download) Spotify began to bug around. All of a sudden it didn't download anymore. Instead everytime I went online a litt...

Visitor

Recently I began to download a ton of titles from audiobooks but after a while (when I had only 9.800 from 13.500 titles left to download) Spotify began to bug around. All of a sudden it didn't downl...

Petya

Community Legend

421 Views

1 replies

0 likes

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How to start a playlist NOT random mode

Hi! I am using Spotify (premium) from Android (in a Xiaomi Mi A1) and when I select a playlist in my library, instead of starting automatically (which would be the desirable), it appears a screen with the details of the list and a big green "Random" ...

Visitor

Hi! I am using Spotify (premium) from Android (in a Xiaomi Mi A1) and when I select a playlist in my library, instead of starting automatically (which would be the desirable), it appears a screen wit...

506 Views

0 replies

1 likes

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Superuser Contribution Download for offline settings. Android app on Chromebook

I am in the US and have the Premium plan. I just installed the android app onto my Chromebook (HP 360X 14) and was wondering how change the settings so nothing downloads for offline onto the chromebook. I still would like to be able to go on my phone...

Visitor

I am in the US and have the Premium plan. I just installed the android app onto my Chromebook (HP 360X 14) and was wondering how change the settings so nothing downloads for offline onto the chromebo...

Petya

Community Legend

824 Views

1 replies

0 likes

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Album list doesn't load (stuck on spinning icon)

I can't see my album list. When I click "album" I got a black screen and the spinning icon, spinning and spinning on and on and on and on... I read a LOT of topics about this issue. Hey Spotify, what are you waiting to fix the problem?? Come on, do s...

Casual Listener

I can't see my album list. When I click "album" I got a black screen and the spinning icon, spinning and spinning on and on and on and on...   I read a LOT of topics about this issue. Hey Spot...

391 Views

0 replies

0 likes

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Superuser Contribution Huawei P30 Pro - in UK but Google play says Spotify not available in region

Hi. I am from the UK, my phone was bought in the UK and Google play and Spotify are registered to the UK. However when I try to download Spotify it says its not available le in my region. I have looked online and can't find a silimar issue.HuaweiP30 ...

Visitor

Hi. I am from the UK, my phone was bought in the UK and Google play and Spotify are registered to the UK. However when I try to download Spotify it says its not available le in my region. I have look...

1295 Views

0 replies

0 likes

Android
huawei
p30
p30 pro
region
unavailable
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Links in podcast show notes are broken because of removed space

PlanFreeUK DeviceSamsung Galaxy S20Operating SystemAndroid 9 On the Android app, there is a link in the show notes for this episode:https://open.spotify.com/episode/7nkaQwYYZw2BXIKPc6wRU1However, because all the spaces have been removed, it goes from...

Visitor

Plan Free UK   Device Samsung Galaxy S20 Operating System Android 9   On the Android app, there is a link in the show notes for this episode: https://open.spotify.com/episode/7nka...

777 Views

0 replies

0 likes

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Solved!! Order of different playlists changing

Plan: PremiumCountry: USA Device: Samsung Galaxy S10 My Question or Issue:I don't remember if this happened before the most recent upgrade, but when I play a song on a playlist, spotify pushes that playlist to the top of my list of playlists. I want ...

Newbie

Plan: Premium Country: USA  Device: Samsung Galaxy S10  My Question or Issue: I don't remember if this happened before the most recent upgrade, but when I play a song on a playlist...

DanifC

Composer

1634 Views

1 replies

0 likes

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Where can I find a playlist with all my downloaded songs?

PlanPremiumCountry DeviceLg G7 ThinqOperating SystemAndroid Oreo My Question or Issue

Newbie

Plan Premium Country   Device Lg G7 Thinq Operating System Android Oreo   My Question or Issue  

badumtss

Composer

630 Views

1 replies

0 likes

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Playlists don't sort after time added anymore?

Hi guys Since some weeks ago my playlists have been a mess. They used to be sorted by the date they were created but now I don't even know in what way they sort themselves. I have changed the option to "newly added" but it makes no difference. Anyone...

Newbie

Hi guys   Since some weeks ago my playlists have been a mess. They used to be sorted by the date they were created but now I don't even know in what way they sort themselves. I have changed th...

Rene01

Community Legend

680 Views

5 replies

0 likes

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Cannot Sync/Download Local Files on Phone

Yesterday, I was able to play my sycned offline songs without any issues.Today as I use the app, all of my local songs are now greyed out and are unable to be played on mobile anymore. I tried re-downloading my songs, but when I set the slider to Dow...

Casual Listener

Yesterday, I was able to play my sycned offline songs without any issues. Today as I use the app, all of my local songs are now greyed out and are unable to be played on mobile anymore.  I tri...

l3ml

Casual Listener

3016 Views

3 replies

0 likes

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"Add to Playlist" is now randomly ordered based on use. Please revert!

When adding a song to a playlist on the latest version of Spotify android, the order of playlists is now sorted by how recently have added to your playlists, instead of just listing them in the order you have them saved in on the sidebar. This makes ...

Casual Listener

When adding a song to a playlist on the latest version of Spotify android, the order of playlists is now sorted by how recently have added to your playlists, instead of just listing them in the order...

541 Views

0 replies

5 likes

add
Playlist History
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Spotify design

PlanPremiumCountryIsraelDeviceXioami mi 9seOperating SystemMIUI 10 My Question or IssueI don't like the new design Spotify have now, is there a way I can change it back because it's really not comfortable and I'm paying money for it because I liked t...

Regular

  Plan Premium Country Israel Device Xioami mi 9se Operating System MIUI 10   My Question or Issue I don't like the new design Spotify have now, is there a way I can change it ba...

makmegs

Regular

1286 Views

3 replies

2 likes

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Bug/error

Plan: VerizonFree/Premium: FreeCountry: United States Device: Droid Turbo 2Operating System: Android 7.0 My Question or IssueMy issue is when I reopen the apps to check a playlist or look for an artist I get an add that prevents me from accessing my ...

Visitor

Plan: Verizon Free/Premium: Free Country: United States   Device: Droid Turbo 2 Operating System: Android 7.0   My Question or Issue My issue is when I reopen the apps to check a pl...

Billy-J

Spotify Star

628 Views

1 replies

0 likes

label
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App gets stuck in offline mode

PlanPremiumCountryUSADeviceSamsung Galaxy S6 Edge+, Sony Xperia XZ2Operating SystemLollipop, Oreo My Question or IssueThis has bugged me for a while and hopefully someone has a solution besides restarting the app. When I leave for work, my phone is c...

Visitor

Plan Premium Country USA Device Samsung Galaxy S6 Edge+, Sony Xperia XZ2 Operating System Lollipop, Oreo   My Question or Issue This has bugged me for a while and hopefully someone has...

1004 Views

0 replies

0 likes

4G
4G LTE
wifi
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Superuser Contribution Die App stürzt oft ab

Ich hab gerade viele Posts gelesen, in denen die App gerne mal zufällig abstürzt. Ich weiß mittlerweile was das verursacht, und zwar wenn ich auf die untere leiste klicke um zum fenster zu kommen, welches lied gespielt wird. Dann hängt sich spotify a...

Visitor

Ich hab gerade viele Posts gelesen, in denen die App gerne mal zufällig abstürzt. Ich weiß mittlerweile was das verursacht, und zwar wenn ich auf die untere leiste klicke um zum fenster zu kommen, we...

Daisy

Spotify Legend

1150 Views

1 replies

0 likes

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Spotify takes over chromecast when using other apps or devices

PlanPremiumCountrySwedenDeviceOneplus 6, Chromecast, LG OLED.Operating SystemAndroid Oreo My Question or IssueSpotify keeps interrupting other casts on chromecast.

Visitor

Plan Premium Country Sweden Device Oneplus 6, Chromecast, LG OLED. Operating System Android Oreo   My Question or Issue Spotify keeps interrupting other casts on chromecast. &nbs...

434 Views

0 replies

1 likes

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Superuser Contribution Music menu laggy

PlanPremiumCountryFranceDeviceOnePlus 6Operating SystemAndroid Pie My Question or IssueSince the new UI for albums, artists and playlists appeared a few days ago, the Music menu is supper laggy.For example, when I select an album it takes 3 seconds t...

Newbie

Plan Premium Country France Device OnePlus 6 Operating System Android Pie   My Question or Issue Since the new UI for albums, artists and playlists appeared a few days ago, the Music m...

Petya

Community Legend

1868 Views

2 replies

2 likes

Android
Android 9
Android App
Lag
laggy
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