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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

377579 Views

541 replies

34 likes

Account
Free
  • 377579 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7676 Views

0 replies

7 likes

  • 7676 Views
  • 0 replies
  • 7 likes

Superuser Contribution OFFLINE MUSIC TOO SLOW

Dear spotify community, I have an Huaweii P30 Lite with a Sandisk Ultra 32GB UHS-I/Class 10 memory card. The spotify app is just very slow on every aspect (opening, searching playlist, searching song) It just take forever to do everything. I have use...

Newbie

Dear spotify community,   I have an Huaweii P30 Lite with a Sandisk Ultra 32GB UHS-I/Class 10 memory card.  The spotify app is just very slow on every aspect (opening, searching play...

Petya

Community Legend

1445 Views

2 replies

1 likes

Android
memory card
sandisk
  • 1445 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Android App crashes immediately after starting

Hey everyone.My Spotify app is not starting all of a sudden. As soon as I try to start the app it crashes and shows a message that "the application has stopped working". I tried restarting my phone, re-installing the app, clearing cache and data but ...

Casual Listener

Hey everyone. My Spotify app is not starting all of a sudden. As soon as I try to start the app it crashes and shows a message that "the application has stopped working". I tried restarting my phone...

Petya

Community Legend

2912 Views

6 replies

0 likes

  • 2912 Views
  • 6 replies
  • 0 likes

Superuser Contribution Playback stops on multiple devices

For the last few months I've been having this issue where Spotify will spontaneously stop playing music, including in the middle of a song. Information about my setup: Device Configurations:Connected devices: 1 - 3 desktop/PCs connected, 1 Google Hom...

Casual Listener

For the last few months I've been having this issue where Spotify will spontaneously stop playing music, including in the middle of a song. Information about my setup:   Device Configurations:...

Petya

Community Legend

2107 Views

1 replies

0 likes

All Platforms
Other
  • 2107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Battery Drain

Hey, I've already posted a note on this problem, but it's a big one so I'm try again to have some answers from the developper community. Why spotify eat my battery phone ? The App, even turned off and in offline mode, uses always 20 to 30 % of my bat...

Casual Listener

Hey,   I've already posted a note on this problem, but it's a big one so I'm try again to have some answers from the developper community. Why spotify eat my battery phone ? The App, even ...

Petya

Community Legend

9622 Views

29 replies

3 likes

  • 9622 Views
  • 29 replies
  • 3 likes

Solved!!Superuser Contribution Since updating to android 10, music keeps randomly skipping and starting by itself

PlanPremium DuoCountryCurrently in Germany temporarly. Account created in ArgentinaDevicePixel 3aXLOperating SystemAndroid 10 My Question or IssueThis is really annoying. In my Pixel 3a, Spotify is randomly skipping tracks (sometimes one or twice a d...

Casual Listener

Plan Premium Duo Country Currently in Germany temporarly. Account created in Argentina Device Pixel 3aXL Operating System Android 10   My Question or Issue This is really annoying. &n...

nicocarbone

Casual Listener

3265 Views

3 replies

0 likes

  • 3265 Views
  • 3 replies
  • 0 likes

Genre Radio improving

Plan PremiumCountryIsraelDeviceSamsung Galaxy S10+Operating System Android My Question or IssueWhen I like songs or choose the dont like the song option in the genre radio it always shows the message 'sorry, we cant improve your station right now, pl...

Newbie

  Plan  Premium Country Israel Device Samsung Galaxy S10+ Operating System  Android   My Question or Issue When I like songs or choose the dont like the song option in ...

eltoch

Composer

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

Not playing (although showing) several Artist

hellomy Spotify refuses to play several artists for example Calvin Harris I can see their albums I can see the songs but it won't play a big porcian of their songs. does anybody else experience this problem?PlanPremiumCountry Device Operating System ...

Casual Listener

 hello my Spotify refuses to play several artists for example Calvin Harris I can see their albums I can see the songs but it won't play  a big porcian of their songs. does anybody else ex...

Emilia_8

Community Legend

821 Views

5 replies

0 likes

  • 821 Views
  • 5 replies
  • 0 likes

Spotify changing volume

PlanPremiumCountryThe NetherlandsDeviceOneplus 6Operating SystemAndroid 9 My Question or Issue Spotify is changing my volume. I already tried to reinstall Spotify and my phone is up to date How do i fix this? Sry for bad english btw

Newbie

  Plan Premium Country The Netherlands Device Oneplus 6 Operating System Android 9   My Question or Issue   Spotify is changing my volume.   I already tried to reins...

AndrewRobs01

Composer

741 Views

1 replies

1 likes

Android
volume
  • 741 Views
  • 1 replies
  • 1 likes

Problemas con Daily Mix

PlanPremium PaísArgentina Dispositivo(Moto G5 Plus) Sistema operativo(Android) Mi pregunta o problema Tengo Spotify Premium de hace meses y está es la segunda cuenta de Spotify que me creo, pero no sé porqué no me deja usar los Daily Mix. Selecciono ...

Visitor

  Plan Premium   País Argentina   Dispositivo (Moto G5 Plus)   Sistema operativo (Android)   Mi pregunta o problema   Tengo Spotify Premium de hace meses ...

osornios

Spotify Star

1680 Views

1 replies

0 likes

  • 1680 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution The Spotify App decided that don't want to work anymore in background

So... The Spotify App in my smartphone decided that don't want to work anymore in background. For what i read in this Community, this question is way too often... and way too ignored. But i'm here with my last hope for some miracle. I already tried u...

Casual Listener

So... The Spotify App in my smartphone decided that don't want to work anymore in background.   For what i read in this Community, this question is way too often... and way too ignored. But i'...

andribz

Casual Listener

3057 Views

2 replies

0 likes

Android
Browse
  • 3057 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why would my spotify stop playing songs when i close the phone however once the pnone lights up the

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Petya

Community Legend

1516 Views

4 replies

2 likes

  • 1516 Views
  • 4 replies
  • 2 likes

Avatar image won't update

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I succesfuly changed my band avatar image on Spotify for Artists. It displayes right getti...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I ...

Emilia_8

Community Legend

2017 Views

3 replies

1 likes

  • 2017 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify keeps pausing randomly when phone is locked.

PlanPremium CountryUK & Ukraine DeviceGalaxy S9+ Operating SystemAndroid 9 My Question or Issue As the title says, my music keeps pausing randomly after my phone is locked. Usually when It's in my pocket it will just randomly pause and then immediate...

Regular

Plan Premium   Country UK & Ukraine   Device Galaxy S9+   Operating System Android 9   My Question or Issue   As the title says, my music keeps pausing rand...

Petya

Community Legend

3877 Views

2 replies

1 likes

  • 3877 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Android Auto no Like/Dislike button

Hello, since last update the Like/Dislike buttons in radio are disapeard ( Android Auto). In the App they are still there. PlanPremiumCountryGeemanyDeviceOnePlus 6Operating SystemAndroid 9 / Android Auto My Question or Issue

Regular

Hello,   since last update the Like/Dislike buttons in radio are disapeard ( Android Auto). In the App they are still there.    Plan Premium Country Geemany Device OnePlus 6 ...

ArykDriver

Casual Listener

4725 Views

11 replies

0 likes

  • 4725 Views
  • 11 replies
  • 0 likes

corrupting killed SD Card

Spotify App on my Samsung j5 Android Phone is killing corrupting my sd Card. it happens now for the 2nd time and all my data on the Card is gone. Other Spotify users have the same Problem but there is no solution yet. it works fine for About 2 Years ...

Music Fan

Spotify App on my Samsung j5 Android Phone is killing corrupting my sd Card.  it happens now for the 2nd time and all my data on the Card is gone. Other Spotify users have the same Problem but ...

carlwin777

Visitor

1064 Views

4 replies

0 likes

  • 1064 Views
  • 4 replies
  • 0 likes

Using verizon family base which is blocking photos

Using Verizon family base to control my kids phones. it sets up a VPN to run everything through. Now I have put spotify.com in the trusted list, but what others do I have to add. The music is the only thing that can be accessed an no pictures.

Newbie

Using Verizon family base to control my kids phones. it sets up a VPN to run everything through. Now I have put spotify.com in the trusted list, but what others do I have to add. The music is the onl...

timrknapp

Visitor

2527 Views

1 replies

1 likes

  • 2527 Views
  • 1 replies
  • 1 likes

Songs cut off randomly then jump to the next one on the playlist

Songs cut off abruptly at random points during most of the songs in my playlist. I have uninstalled and re-installed Spotify without any improvement. This problem occurs while I play my i-Phone through my Yamaha RX-V450 with crossfade and gapless pla...

Visitor

Songs cut off abruptly at random points during most of the songs in my playlist. I have uninstalled and re-installed Spotify without any improvement. This problem occurs while I play my i-Phone throu...

442 Views

0 replies

0 likes

  • 442 Views
  • 0 replies
  • 0 likes

Samsungs S9 Spotify Bluetooth Playback Stops and Resumes with display on/off

PlanPremiumCountryCZDeviceSamsung Galaxy S9Operating SystemOreo, 4.9.59-16553818 / Spotify 8.5.25.894 My Question or IssueI have S9 paired with Philips Bluetooth module connected to my AVR. After latest update to the Samsung / or to the Spotify (btw ...

Regular

Plan Premium Country CZ Device Samsung Galaxy S9 Operating System Oreo, 4.9.59-16553818 / Spotify 8.5.25.894   My Question or Issue I have S9 paired with Philips Bluetooth module conne...

GoRingo

Regular

1840 Views

2 replies

0 likes

  • 1840 Views
  • 2 replies
  • 0 likes

My Spotify app suddenly cannot do multiple selection

PlanPremiumCountryMalaysiaDeviceHonor 7xOperating SystemAndroid P My IssueHi Spotify, I always need to do multiple selection in my playlist so that I can choose the music that I want to listen into the queue, but suddenly cannot when I holding the so...

Visitor

Plan Premium Country Malaysia Device Honor 7x Operating System Android P   My Issue Hi Spotify, I always need to do multiple selection in my playlist so that I can choose the music th...

VillageHero

Regular

872 Views

1 replies

0 likes

  • 872 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot download using cellular data

I want to download songs on Spotify, but when I press the download always appear the words: go to settings for download using cellular. I already turned it on but it still doesn't work. I don't know how many times I uninstalled and reinstalled Spotif...

Newbie

 I want to download songs on Spotify, but when I press the download always appear the words: go to settings for download using cellular. I already turned it on but it still doesn't work. I ...

Peter

Spotify Legend

1940 Views

1 replies

0 likes

  • 1940 Views
  • 1 replies
  • 0 likes