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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6051 Views

0 replies

7 likes

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Superuser Contribution Spotify going extremely slow since a few weeks

PlanPremiumCountrySpainDeviceWikoOperating SystemAndroid Hi thereI am having troubles with Spotify. Since a few weeks, app is very very slow when I try specially to go into my downloaded albums. The green circle keeps on rolling for a lot of time and...

Casual Listener

Plan Premium Country Spain Device Wiko Operating System Android   Hi there I am having troubles with Spotify. Since a few weeks, app is very very slow when I try specially to go into...

Petya

Community Legend

1885 Views

7 replies

6 likes

  • 1885 Views
  • 7 replies
  • 6 likes

There is no repeat button for free on android app

PlanFreeCountryUSSamsung Galaxy 9Operating SystemAndroid My Question or IssueI can't repeat my playlist on my phone even though I can on my computer. It isn't where the other thread that I found, that I couldn't reply to, said it was. This is really ...

Visitor

Plan Free Country US Samsung Galaxy 9 Operating System Android   My Question or Issue I can't repeat my playlist on my phone even though I can on my computer. It isn't where the other t...

259 Views

0 replies

0 likes

  • 259 Views
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Spotify Wont Stop playing even when off

Hi I am on premium accounts and in the UK using an Android Phone. When I bluetooth my Galaxy S8 to the radio, I play my music no problem, when I close down the app, for some reason it just rnadomly starts. I have switched it off and back on, checked ...

Newbie

Hi   I am on premium accounts and in the UK using an Android Phone.  When I bluetooth my Galaxy S8 to the radio, I play my music no problem,  when I close down the app, for some reas...

342 Views

0 replies

0 likes

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Solved!!Superuser Contribution Podcast disappeared completely

PlanPremium - StudentCountryCanadaDeviceSamsung Galaxy S7Operating SystemAndroid 8 My Question or IssueMy favourite podcast (I Hate It But I Love It) has disappeared! While streaming an episode, I tapped "go to podcast" and got the "there's nothing h...

Visitor

Plan Premium - Student Country Canada Device Samsung Galaxy S7 Operating System Android 8   My Question or Issue My favourite podcast (I Hate It But I Love It) has disappeared! While s...

rexxlno

Music Fan

16421 Views

19 replies

1 likes

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  • 19 replies
  • 1 likes

Inserted music by desktop doesn't play on phone

Hi,I'm having trouble with some music I inserted in Spotify myself. I inserted it, using the desktop a couple of months back and saved it in a playlist. Next I downloaded the playlist on my Android phone (OnePlus X) and it worked marvelous. However, ...

Visitor

Hi, I'm having trouble with some music I inserted in Spotify myself. I inserted it, using the desktop a couple of months back and saved it in a playlist. Next I downloaded the playlist on my Android...

293 Views

0 replies

0 likes

  • 293 Views
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Spotify not loading Galaxy S10+

PlanPremiumCountryUKDevice(Galaxy S10+)Operating System(Android Oreo.) My Question or IssueSpotify will not load up all of a sudden. I have so far tried -RebootingUninstalling/ReinstallingClearing Google play servicesFollowing the clean install proce...

Newbie

Plan Premium Country UK Device (Galaxy S10+) Operating System (Android Oreo.)   My Question or Issue Spotify will not load up all of a sudden. I have so far tried - Rebooting Un...

380 Views

0 replies

0 likes

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Problem with android device

PlanPremiumCountryItalyDeviceSamsung S10+Operating SystemAndroid My Question or IssueHi, using my spotify account via PC or other devices I have no problems, but when I use my S10 + the application is very slow and practically impossible to use.I hav...

Casual Listener

  Plan Premium Country Italy Device Samsung S10+ Operating System Android   My Question or Issue Hi, using my spotify account via PC or other devices I have no problems, but when...

429 Views

0 replies

0 likes

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[Bug] When downloading a song, a banner appears with premium function

PlanPremiumCountryNetherlandsSpotify VersionAndroid, 8.5.16.192DeviceSony Experia XA2Operating SystemSailfish 3.0.3.10 running Alien Dalvik My Question or IssueWhen downloading a song a banner pops up indicating that I found a premium feature. With t...

Casual Listener

Plan Premium Country Netherlands Spotify Version Android, 8.5.16.192 Device Sony Experia XA2 Operating System Sailfish 3.0.3.10 running Alien Dalvik   My Question or Issue When downl...

Maxim

Spotify Star

592 Views

2 replies

0 likes

bug android
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Why i need to press shuffle again after select song, I hate it.

PlanPremiumCountryThailandDevicePixel 3Operating SystemAndroid 9 My Question or IssueWhy i have to press shuffle again when select new song. please fix it. I found this bug post from last year that has been fixed but it happen again. Please dont make...

Visitor

Plan Premium Country Thailand Device Pixel 3 Operating System Android 9   My Question or Issue Why i have to press shuffle again when select new song. please fix it. I found this bug p...

524 Views

0 replies

2 likes

bug
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  • 2 likes

Galaxy Watch - Family Plan asking to change to Premium

I Want to use the Galaxy Watch app, but everything says I need to change to the premium plan. But I've already got the family plan. Why I can't use the app full featured with the family plan?PlanFamilyCountryBrazilDeviceAndroid / Galaxy WatchOperatin...

Visitor

I Want to use the Galaxy Watch app, but everything says I need to change to the premium plan. But I've already got the family plan. Why I can't use the app full featured with the family plan? Plan...

423 Views

0 replies

0 likes

bug
Family Plan
Galaxy Watch
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"Spotify Connect" on Galaxy watch

PlanPremiumCountry DeviceSamsung Galaxy Watch 42mm8Operating SystemTinzen My Question or IssueI can't find the option to connect to a device via "spotify connect" on the spotify app for the samsung galaxy watch. According to the samsung wearables sup...

Casual Listener

Plan Premium Country   Device Samsung Galaxy Watch 42mm8 Operating System Tinzen   My Question or Issue I can't find the option to connect to a device via "spotify connect" on the...

Tinzenuser22

Casual Listener

429 Views

1 replies

0 likes

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Superuser Contribution which android smart watches support Spotify offline directly from the watch?

Just looking for a an android watch that ables to download playlists direct on to watch so I can use it away from my phone e.g. when im at the gym so I can leave my phone at home and just use my watch to listen to an offline downloaded playlist. my o...

Casual Listener

Just looking for a an android watch that ables to download playlists direct on to watch so I can use it away from my phone e.g. when im at the gym so I can leave my phone at home and just use my watc...

Katerina

Spotify Legend

1017 Views

2 replies

0 likes

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Shuffle turns off when picking new song

PlanPremiumDevicePixel 2Operating SystemAndroid Oreo My Question or IssueIf shuffle is turned on either through the "Shuffle All" button or by using the option on the current song, then I select another song to play manually from within the same play...

Visitor

Plan Premium Device Pixel 2 Operating System Android Oreo   My Question or Issue If shuffle is turned on either through the "Shuffle All" button or by using the option on the curren...

344 Views

0 replies

2 likes

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  • 2 likes

Storage on SD on version 8.5.13.637

PlanPremiumCountryUSA DeviceSamsung Galaxy 7Operating SystemAndroid 8 My Question or IssueYou used to be able to select where you wanted music to be downloaded in the settings of the app. This option is no longer there. I don't want 9 GB of music on ...

Newbie

Plan Premium Country USA   Device Samsung Galaxy 7 Operating System Android 8   My Question or Issue You used to be able to select where you wanted music to be downloaded in the ...

346 Views

0 replies

3 likes

  • 346 Views
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Why are songs I own and added to Spotify being deleted from playlists?

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Android PhoneMy Question or IssueI have an album that I bought on Amazon and downloaded to both my laptop and my phone. I then added the songs to some of my playlists. A few days ago, one of those s...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy Android Phone My Question or Issue I have an album that I bought on Amazon and downloaded to both my laptop and my phone. I then added ...

310 Views

0 replies

0 likes

  • 310 Views
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New Spotify app is awful.

PlanPremiumCountryUKDevicemotorola g7 powerOperating Systemandroid My Question or IssueI'm a long time fan of Spotify, been using the app for years and been premium for around 3 years. It used to be an incredible app, great for organising playlists a...

Newbie

Plan Premium Country UK Device motorola g7 power Operating System android   My Question or Issue I'm a long time fan of Spotify, been using the app for years and been premium for aroun...

2173 Views

0 replies

21 likes

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Liked Songs Playlist

PlanPremiumCountryUnited StatesDeviceGalaxy S9+Operating SystemAndroid My Question or IssueSince the update that turned "liked songs" into a playlist, I have experienced several issues and displeasures with new software features. 1) Full albums that ...

Visitor

Plan Premium Country United States Device Galaxy S9+ Operating System Android   My Question or Issue Since the update that turned "liked songs" into a playlist, I have experienced seve...

padib

Visitor

1239 Views

1 replies

0 likes

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  • 1 replies
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Song stops at 2.54Goodbyes by Post Malone.Is it normal?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Nazaameer

Newbie

1066 Views

3 replies

1 likes

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  • 3 replies
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Superuser Contribution Duo playlist is not really working

PlanDuoCountryDKDeviceAndroid phones and Windows My Question or IssueMy wife and I have the Spotify Duo plan, so we could get this Duo Mix playlist, that is supposed to be a mix of both our songs (great for road trips). Unfortunately it doesn't reall...

Regular

Plan Duo Country DK Device Android phones and Windows   My Question or Issue My wife and I have the Spotify Duo plan, so we could get this Duo Mix playlist, that is supposed to be a mix ...

AngelikaM

Newbie

7699 Views

10 replies

11 likes

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  • 10 replies
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Superuser Contribution Offline Mode has locked me out of spotify

PlanPremiumCountryCanadaDeviceSamsung J3Operating SystemAndroid My Question or IssueSo I found a wifi and downloaded my songlist for offline listening.After the download, to test I switched to offline mode. But could not play any songs. (I knew they ...

Casual Listener

Plan Premium Country Canada Device Samsung J3 Operating System Android   My Question or Issue So I found a wifi and downloaded my songlist for offline listening. After the download, t...

Peter

Spotify Legend

754 Views

1 replies

1 likes

  • 754 Views
  • 1 replies
  • 1 likes