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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

396017 Views

546 replies

35 likes

Account
Free
  • 396017 Views
  • 546 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8453 Views

0 replies

7 likes

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Superuser Contribution Spotify extreme slowness

PlanPremiumCountrySpainDeviceHuawei P20 liteOperating SystemAndroid 8.1 - EMUI My Question or IssueI don't know why the **bleep** my Huawei's Spotify goes EXTREMELY SLOWI tried to erase the cache, reinstalling the app, formatting all device and there...

Newbie

Plan Premium Country Spain Device Huawei P20 lite Operating System Android 8.1 - EMUI   My Question or Issue I don't know why the **bleep** my Huawei's Spotify goes EXTREMELY SLOW I t...

Petya

Community Legend

1255 Views

1 replies

2 likes

  • 1255 Views
  • 1 replies
  • 2 likes

Superuser Contribution Application closing constantly on LG phone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe app is not working please help

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue The app...

Petya

Community Legend

839 Views

1 replies

0 likes

  • 839 Views
  • 1 replies
  • 0 likes

Superuser Contribution Şarkılarda donmalar (premium, mobile)

PlanPremiumCountryTurkeyDevice(Samsung Galaxy S7 Edge)Operating System(Android 8.0.0) SORUNEski telefonum (Samsung Note 4) oluşan hatadan sonra telefonumu değiştirdim ve hatanın aynısı devam etmekteydi, hata son zamanlarda şarkıların bir anlığına dur...

Newbie

  Plan Premium Country Turkey Device (Samsung Galaxy S7 Edge) Operating System (Android 8.0.0)   SORUN Eski telefonum (Samsung Note 4) oluşan hatadan sonra telefonumu değiştirdim...

Daisy

Spotify Legend

1081 Views

1 replies

0 likes

  • 1081 Views
  • 1 replies
  • 0 likes

Fixing "Shuffle"

I know it is a community forum, I'm just hoping a dev or an employee of Spotify will see this.Anyway, here's my question :Are you going to fix the """smart""" shuffle ?I know I'm the first nor will I be the last to complain about this, but I can't sh...

Casual Listener

I know it is a community forum, I'm just hoping a dev or an employee of Spotify will see this. Anyway, here's my question : Are you going to fix the """smart""" shuffle ? I know I'm the first nor ...

903 Views

0 replies

1 likes

shuffle
  • 903 Views
  • 0 replies
  • 1 likes

Superuser Contribution Die App stürzt oft ab

Ich hab gerade viele Posts gelesen, in denen die App gerne mal zufällig abstürzt. Ich weiß mittlerweile was das verursacht, und zwar wenn ich auf die untere leiste klicke um zum fenster zu kommen, welches lied gespielt wird. Dann hängt sich spotify a...

Visitor

Ich hab gerade viele Posts gelesen, in denen die App gerne mal zufällig abstürzt. Ich weiß mittlerweile was das verursacht, und zwar wenn ich auf die untere leiste klicke um zum fenster zu kommen, we...

Daisy

Spotify Legend

1190 Views

1 replies

0 likes

  • 1190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Online music does not start or stop playing after few seconds

PlanPremiumCountryFrance DeviceOne plus oneOperating SystemAndroid 9 My Question or IssueHi, randomly online musics are not playing the player is in lecture mode but timer doesn't move and no music (like there is no more internet and it's waiting to ...

Newbie

Plan Premium Country France   Device One plus one Operating System Android 9   My Question or Issue Hi, randomly online musics are not playing the player is in lecture mode but t...

Petya

Community Legend

779 Views

1 replies

0 likes

  • 779 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music cutting out during a call.

PlanPremiumCountryUKDeviceSamsung Galaxy S10Operating SystemAndroid 9 My Question or IssueWhen using the Spotify App I am experiencing issues with the music cutting out during a phone call. I have my music playing the background when on a phone call....

Newbie

Plan Premium Country UK Device Samsung Galaxy S10 Operating System Android 9   My Question or Issue When using the Spotify App I am experiencing issues with the music cutting out durin...

Petya

Community Legend

5704 Views

1 replies

0 likes

  • 5704 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't let me save to my SD card

I've followed the spotify storage instructions to save music to my SD card, but I don't have the option on my settings that spotify suggest I use...Tap Other, then Storage.'Other' appears as a heading with only the logout option underneath.My phone m...

Newbie

I've followed the spotify storage instructions to save music to my SD card, but I don't have the option on my settings that spotify suggest I use... Tap Other, then Storage. 'Other'...

Petya

Community Legend

883 Views

1 replies

1 likes

  • 883 Views
  • 1 replies
  • 1 likes

Superuser Contribution My Samsung 7 on a premium trial account downloads files to the device storage only

PlanPremiumCountryUK Operating SystemAndroid 8.0.0 My Question or Issue My Samsung Galaxy S7 on a premium trial account downloads files to the devicestorage onlyThe SDoption seems to be greyed out and doesn't respond to clicking but is registering th...

Newbie

Plan Premium Country UK    Operating System Android 8.0.0   My Question or Issue  My Samsung Galaxy S7 on a premium trial account downloads files to the device storage o...

Petya

Community Legend

918 Views

1 replies

0 likes

galaxy s7
S7
Storage on sd card
Trial
  • 918 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify hängt sich ständig auf

PlanPremiumCountryGermanyDeviceLG thinkQOperating SystemAndroid Seit 3 tagen stürzt spotify ständig bei mir ab wenn ich entweder in meinen home screen gehe oder mein handy in den stand by modus versetzte. Ich hab fast alles schon ausprobiert wie app ...

Newbie

Plan Premium Country Germany Device LG thinkQ Operating System Android   Seit 3 tagen stürzt spotify ständig bei mir ab wenn ich entweder in meinen home screen gehe oder mein handy in d...

Petya

Community Legend

3239 Views

1 replies

1 likes

  • 3239 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playlists de sertanejo que eu não ouço aparecendo nos meus recentes

PlanPremiumCountryBrazil Device(Xioami Mi Operating System(Android 9.) My Question or Issue Tenho notado que músicas de sertanejo estão aparecendo nas minhas recentes, sendo que eu já desloguei de todos os dispositivos e mudei a senha.O que é estranh...

Casual Listener

Plan Premium Country Brazil   Device (Xioami Mi 😎 Operating System (Android 9.)   My Question or Issue   Tenho notado que músicas de sertanejo estão aparecendo nas minhas ...

Daisy

Spotify Legend

994 Views

1 replies

0 likes

  • 994 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lecture aléatoire

Bonjour.Est-il possible sur android d'effectuer une lecture aléatoire sur tous les albums de la bibliothèque?Merci!

Visitor

Bonjour. Est-il possible sur android d'effectuer une lecture aléatoire sur tous les albums de la bibliothèque? Merci!  

Daisy

Spotify Legend

1035 Views

1 replies

0 likes

  • 1035 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta premium en mi PC pero no en mi Moto Z2 Force

PlanPremiumCountryMéxicoDeviceMoto Z2 ForceOperating System(Android 8.0.0) My Question or IssueActive en mi PC el plan PREMIUM, me conecto con mi cuenta de Facebook, en mi PC todo funciona bien con todas las caracteristicas Premium. Instale en mi Mot...

Newbie

Plan Premium Country México Device Moto Z2 Force Operating System (Android 8.0.0)   My Question or Issue Active en mi PC el plan PREMIUM, me conecto con mi cuenta de Facebook, en ...

Daisy

Spotify Legend

635 Views

1 replies

0 likes

android 8.0.0
Moto Z2 Force
  • 635 Views
  • 1 replies
  • 0 likes

Superuser Contribution Difference between 'Remove' and 'Remove download' commands

PlanPremiumCountryItalyDevice Operating SystemAndroid My Question or IssueHi,I have just subscribed to Spotify Premium and have a question concerning the library and downloads on my Android mobile.What is the difference between the 'Remove' and 'Remo...

Visitor

  Plan Premium Country Italy Device   Operating System Android   My Question or Issue Hi, I have just subscribed to Spotify Premium and have a question concerning the libra...

Daisy

Spotify Legend

1566 Views

1 replies

0 likes

  • 1566 Views
  • 1 replies
  • 0 likes

Phantom playlist keeps appearing

Premium account, galaxy s8For the past week this playlist called "mixedtape hits" keeps appearing in my playlists and high jacks my account. It automatically starts playing even when I am listening to other music. I never created this list, I can't d...

Casual Listener

Premium account, galaxy s8 For the past week this playlist called "mixedtape hits" keeps appearing in my playlists and high jacks my account. It automatically starts playing even when I am listening...

eltoch

Composer

629 Views

1 replies

0 likes

  • 629 Views
  • 1 replies
  • 0 likes

motorola one XT1941-3 SD Card issues

PlanPremiumCountryBrazilDevicemotorola oneOperating SystemAndroid Pie (9)My Question or IssueSo actually I have been getting this issue since my old SAMSUNG Galaxy Grand Prime Duos back in 2016, and each phone I owned after (lenovo Vibe K5, motorola ...

Visitor

Plan Premium Country Brazil Device motorola one Operating System Android Pie (9) My Question or Issue So actually I have been getting this issue since my old SAMSUNG Galaxy Grand Prime ...

348 Views

0 replies

0 likes

  • 348 Views
  • 0 replies
  • 0 likes

Why the constant UI updates and why does my playlist keep re-dowloading songs?

PlanPremiumCountryUkDevicePixel 3, though the problem has migrated several phonesMy Questions and issuesI'm just getting quite frustrated to be honest- I've had Spotify for probably 6 years plus now and I don't understand firstly:Why there is the con...

Casual Listener

Plan Premium Country Uk Device Pixel 3, though the problem has migrated several phones My Questions and issues I'm just getting quite frustrated to be honest- I've had Spotify for probably 6 y...

t_spence12

Casual Listener

2793 Views

2 replies

1 likes

  • 2793 Views
  • 2 replies
  • 1 likes

Superuser Contribution Download for offline settings. Android app on Chromebook

I am in the US and have the Premium plan. I just installed the android app onto my Chromebook (HP 360X 14) and was wondering how change the settings so nothing downloads for offline onto the chromebook. I still would like to be able to go on my phone...

Visitor

I am in the US and have the Premium plan. I just installed the android app onto my Chromebook (HP 360X 14) and was wondering how change the settings so nothing downloads for offline onto the chromebo...

Petya

Community Legend

862 Views

1 replies

0 likes

  • 862 Views
  • 1 replies
  • 0 likes

I need help syncing offline songs (campus WiFi)

Hello! I recently moved to a campus where there seems to be a restriction on their Wifi so spotify refuses to sync my local files from my PC to the phone. This is VERY frustrating, as I have a lot of local files that I want to sync. Surely there must...

Regular

Hello!   I recently moved to a campus where there seems to be a restriction on their Wifi so spotify refuses to sync my local files from my PC to the phone. This is VERY frustrating, as I ha...

luviv

Visitor

2484 Views

3 replies

0 likes

  • 2484 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music menu laggy

PlanPremiumCountryFranceDeviceOnePlus 6Operating SystemAndroid Pie My Question or IssueSince the new UI for albums, artists and playlists appeared a few days ago, the Music menu is supper laggy.For example, when I select an album it takes 3 seconds t...

Newbie

Plan Premium Country France Device OnePlus 6 Operating System Android Pie   My Question or Issue Since the new UI for albums, artists and playlists appeared a few days ago, the Music m...

Petya

Community Legend

1946 Views

2 replies

2 likes

Android
Android 9
Android App
Lag
laggy
  • 1946 Views
  • 2 replies
  • 2 likes