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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

374130 Views

541 replies

34 likes

Account
Free
  • 374130 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7470 Views

0 replies

7 likes

  • 7470 Views
  • 0 replies
  • 7 likes

Why the constant UI updates and why does my playlist keep re-dowloading songs?

PlanPremiumCountryUkDevicePixel 3, though the problem has migrated several phonesMy Questions and issuesI'm just getting quite frustrated to be honest- I've had Spotify for probably 6 years plus now and I don't understand firstly:Why there is the con...

Casual Listener

Plan Premium Country Uk Device Pixel 3, though the problem has migrated several phones My Questions and issues I'm just getting quite frustrated to be honest- I've had Spotify for probably 6 y...

t_spence12

Casual Listener

2733 Views

2 replies

1 likes

  • 2733 Views
  • 2 replies
  • 1 likes

Superuser Contribution Download for offline settings. Android app on Chromebook

I am in the US and have the Premium plan. I just installed the android app onto my Chromebook (HP 360X 14) and was wondering how change the settings so nothing downloads for offline onto the chromebook. I still would like to be able to go on my phone...

Visitor

I am in the US and have the Premium plan. I just installed the android app onto my Chromebook (HP 360X 14) and was wondering how change the settings so nothing downloads for offline onto the chromebo...

Petya

Community Legend

847 Views

1 replies

0 likes

  • 847 Views
  • 1 replies
  • 0 likes

I need help syncing offline songs (campus WiFi)

Hello! I recently moved to a campus where there seems to be a restriction on their Wifi so spotify refuses to sync my local files from my PC to the phone. This is VERY frustrating, as I have a lot of local files that I want to sync. Surely there must...

Regular

Hello!   I recently moved to a campus where there seems to be a restriction on their Wifi so spotify refuses to sync my local files from my PC to the phone. This is VERY frustrating, as I ha...

luviv

Visitor

2449 Views

3 replies

0 likes

  • 2449 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music menu laggy

PlanPremiumCountryFranceDeviceOnePlus 6Operating SystemAndroid Pie My Question or IssueSince the new UI for albums, artists and playlists appeared a few days ago, the Music menu is supper laggy.For example, when I select an album it takes 3 seconds t...

Newbie

Plan Premium Country France Device OnePlus 6 Operating System Android Pie   My Question or Issue Since the new UI for albums, artists and playlists appeared a few days ago, the Music m...

Petya

Community Legend

1906 Views

2 replies

2 likes

Android
Android 9
Android App
Lag
laggy
  • 1906 Views
  • 2 replies
  • 2 likes

Superuser Contribution Spotify going extremely slow since a few weeks

PlanPremiumCountrySpainDeviceWikoOperating SystemAndroid Hi thereI am having troubles with Spotify. Since a few weeks, app is very very slow when I try specially to go into my downloaded albums. The green circle keeps on rolling for a lot of time and...

Casual Listener

Plan Premium Country Spain Device Wiko Operating System Android   Hi there I am having troubles with Spotify. Since a few weeks, app is very very slow when I try specially to go into...

Petya

Community Legend

1985 Views

7 replies

6 likes

  • 1985 Views
  • 7 replies
  • 6 likes

Superuser Contribution OFFLINE MUSIC TOO SLOW

Dear spotify community, I have an Huaweii P30 Lite with a Sandisk Ultra 32GB UHS-I/Class 10 memory card. The spotify app is just very slow on every aspect (opening, searching playlist, searching song) It just take forever to do everything. I have use...

Newbie

Dear spotify community,   I have an Huaweii P30 Lite with a Sandisk Ultra 32GB UHS-I/Class 10 memory card.  The spotify app is just very slow on every aspect (opening, searching play...

Petya

Community Legend

1439 Views

2 replies

1 likes

Android
memory card
sandisk
  • 1439 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Android App crashes immediately after starting

Hey everyone.My Spotify app is not starting all of a sudden. As soon as I try to start the app it crashes and shows a message that "the application has stopped working". I tried restarting my phone, re-installing the app, clearing cache and data but ...

Casual Listener

Hey everyone. My Spotify app is not starting all of a sudden. As soon as I try to start the app it crashes and shows a message that "the application has stopped working". I tried restarting my phone...

Petya

Community Legend

2902 Views

6 replies

0 likes

  • 2902 Views
  • 6 replies
  • 0 likes

Superuser Contribution Playback stops on multiple devices

For the last few months I've been having this issue where Spotify will spontaneously stop playing music, including in the middle of a song. Information about my setup: Device Configurations:Connected devices: 1 - 3 desktop/PCs connected, 1 Google Hom...

Casual Listener

For the last few months I've been having this issue where Spotify will spontaneously stop playing music, including in the middle of a song. Information about my setup:   Device Configurations:...

Petya

Community Legend

2098 Views

1 replies

0 likes

All Platforms
Other
  • 2098 Views
  • 1 replies
  • 0 likes

Superuser Contribution Battery Drain

Hey, I've already posted a note on this problem, but it's a big one so I'm try again to have some answers from the developper community. Why spotify eat my battery phone ? The App, even turned off and in offline mode, uses always 20 to 30 % of my bat...

Casual Listener

Hey,   I've already posted a note on this problem, but it's a big one so I'm try again to have some answers from the developper community. Why spotify eat my battery phone ? The App, even ...

Petya

Community Legend

9549 Views

29 replies

3 likes

  • 9549 Views
  • 29 replies
  • 3 likes

Solved!!Superuser Contribution Since updating to android 10, music keeps randomly skipping and starting by itself

PlanPremium DuoCountryCurrently in Germany temporarly. Account created in ArgentinaDevicePixel 3aXLOperating SystemAndroid 10 My Question or IssueThis is really annoying. In my Pixel 3a, Spotify is randomly skipping tracks (sometimes one or twice a d...

Casual Listener

Plan Premium Duo Country Currently in Germany temporarly. Account created in Argentina Device Pixel 3aXL Operating System Android 10   My Question or Issue This is really annoying. &n...

nicocarbone

Casual Listener

3246 Views

3 replies

0 likes

  • 3246 Views
  • 3 replies
  • 0 likes

Genre Radio improving

Plan PremiumCountryIsraelDeviceSamsung Galaxy S10+Operating System Android My Question or IssueWhen I like songs or choose the dont like the song option in the genre radio it always shows the message 'sorry, we cant improve your station right now, pl...

Newbie

  Plan  Premium Country Israel Device Samsung Galaxy S10+ Operating System  Android   My Question or Issue When I like songs or choose the dont like the song option in ...

eltoch

Composer

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Not playing (although showing) several Artist

hellomy Spotify refuses to play several artists for example Calvin Harris I can see their albums I can see the songs but it won't play a big porcian of their songs. does anybody else experience this problem?PlanPremiumCountry Device Operating System ...

Casual Listener

 hello my Spotify refuses to play several artists for example Calvin Harris I can see their albums I can see the songs but it won't play  a big porcian of their songs. does anybody else ex...

Emilia_8

Community Legend

815 Views

5 replies

0 likes

  • 815 Views
  • 5 replies
  • 0 likes

Spotify changing volume

PlanPremiumCountryThe NetherlandsDeviceOneplus 6Operating SystemAndroid 9 My Question or Issue Spotify is changing my volume. I already tried to reinstall Spotify and my phone is up to date How do i fix this? Sry for bad english btw

Newbie

  Plan Premium Country The Netherlands Device Oneplus 6 Operating System Android 9   My Question or Issue   Spotify is changing my volume.   I already tried to reins...

AndrewRobs01

Composer

737 Views

1 replies

1 likes

Android
volume
  • 737 Views
  • 1 replies
  • 1 likes

Problemas con Daily Mix

PlanPremium PaísArgentina Dispositivo(Moto G5 Plus) Sistema operativo(Android) Mi pregunta o problema Tengo Spotify Premium de hace meses y está es la segunda cuenta de Spotify que me creo, pero no sé porqué no me deja usar los Daily Mix. Selecciono ...

Visitor

  Plan Premium   País Argentina   Dispositivo (Moto G5 Plus)   Sistema operativo (Android)   Mi pregunta o problema   Tengo Spotify Premium de hace meses ...

osornios

Spotify Star

1672 Views

1 replies

0 likes

  • 1672 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution The Spotify App decided that don't want to work anymore in background

So... The Spotify App in my smartphone decided that don't want to work anymore in background. For what i read in this Community, this question is way too often... and way too ignored. But i'm here with my last hope for some miracle. I already tried u...

Casual Listener

So... The Spotify App in my smartphone decided that don't want to work anymore in background.   For what i read in this Community, this question is way too often... and way too ignored. But i'...

andribz

Casual Listener

3049 Views

2 replies

0 likes

Android
Browse
  • 3049 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why would my spotify stop playing songs when i close the phone however once the pnone lights up the

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Petya

Community Legend

1514 Views

4 replies

2 likes

  • 1514 Views
  • 4 replies
  • 2 likes

Avatar image won't update

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I succesfuly changed my band avatar image on Spotify for Artists. It displayes right getti...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I ...

Emilia_8

Community Legend

2012 Views

3 replies

1 likes

  • 2012 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify keeps pausing randomly when phone is locked.

PlanPremium CountryUK & Ukraine DeviceGalaxy S9+ Operating SystemAndroid 9 My Question or Issue As the title says, my music keeps pausing randomly after my phone is locked. Usually when It's in my pocket it will just randomly pause and then immediate...

Regular

Plan Premium   Country UK & Ukraine   Device Galaxy S9+   Operating System Android 9   My Question or Issue   As the title says, my music keeps pausing rand...

Petya

Community Legend

3870 Views

2 replies

1 likes

  • 3870 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Android Auto no Like/Dislike button

Hello, since last update the Like/Dislike buttons in radio are disapeard ( Android Auto). In the App they are still there. PlanPremiumCountryGeemanyDeviceOnePlus 6Operating SystemAndroid 9 / Android Auto My Question or Issue

Regular

Hello,   since last update the Like/Dislike buttons in radio are disapeard ( Android Auto). In the App they are still there.    Plan Premium Country Geemany Device OnePlus 6 ...

ArykDriver

Casual Listener

4692 Views

11 replies

0 likes

  • 4692 Views
  • 11 replies
  • 0 likes

corrupting killed SD Card

Spotify App on my Samsung j5 Android Phone is killing corrupting my sd Card. it happens now for the 2nd time and all my data on the Card is gone. Other Spotify users have the same Problem but there is no solution yet. it works fine for About 2 Years ...

Music Fan

Spotify App on my Samsung j5 Android Phone is killing corrupting my sd Card.  it happens now for the 2nd time and all my data on the Card is gone. Other Spotify users have the same Problem but ...

carlwin777

Visitor

1049 Views

4 replies

0 likes

  • 1049 Views
  • 4 replies
  • 0 likes