Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryNetherlandsSpotify VersionAndroid, 8.5.16.192DeviceSony Experia XA2Operating SystemSailfish 3.0.3.10 running Alien Dalvik My Question or IssueWhen downloading a song a banner pops up indicating that I found a premium feature. With t...
Plan Premium Country Netherlands Spotify Version Android, 8.5.16.192 Device Sony Experia XA2 Operating System Sailfish 3.0.3.10 running Alien Dalvik My Question or Issue When downl...
Spotify Star
597 Views
2 replies
0 likes
PlanPremiumCountryThailandDevicePixel 3Operating SystemAndroid 9 My Question or IssueWhy i have to press shuffle again when select new song. please fix it. I found this bug post from last year that has been fixed but it happen again. Please dont make...
Plan Premium Country Thailand Device Pixel 3 Operating System Android 9 My Question or Issue Why i have to press shuffle again when select new song. please fix it. I found this bug p...
529 Views
0 replies
2 likes
I Want to use the Galaxy Watch app, but everything says I need to change to the premium plan. But I've already got the family plan. Why I can't use the app full featured with the family plan?PlanFamilyCountryBrazilDeviceAndroid / Galaxy WatchOperatin...
I Want to use the Galaxy Watch app, but everything says I need to change to the premium plan. But I've already got the family plan. Why I can't use the app full featured with the family plan? Plan...
426 Views
0 replies
0 likes
PlanPremiumCountry DeviceSamsung Galaxy Watch 42mm8Operating SystemTinzen My Question or IssueI can't find the option to connect to a device via "spotify connect" on the spotify app for the samsung galaxy watch. According to the samsung wearables sup...
Plan Premium Country Device Samsung Galaxy Watch 42mm8 Operating System Tinzen My Question or Issue I can't find the option to connect to a device via "spotify connect" on the...
Casual Listener
429 Views
1 replies
0 likes
Just looking for a an android watch that ables to download playlists direct on to watch so I can use it away from my phone e.g. when im at the gym so I can leave my phone at home and just use my watch to listen to an offline downloaded playlist. my o...
Just looking for a an android watch that ables to download playlists direct on to watch so I can use it away from my phone e.g. when im at the gym so I can leave my phone at home and just use my watc...
Spotify Legend
1029 Views
2 replies
0 likes
PlanPremiumDevicePixel 2Operating SystemAndroid Oreo My Question or IssueIf shuffle is turned on either through the "Shuffle All" button or by using the option on the current song, then I select another song to play manually from within the same play...
Plan Premium Device Pixel 2 Operating System Android Oreo My Question or Issue If shuffle is turned on either through the "Shuffle All" button or by using the option on the curren...
347 Views
0 replies
2 likes
PlanPremiumCountryUSA DeviceSamsung Galaxy 7Operating SystemAndroid 8 My Question or IssueYou used to be able to select where you wanted music to be downloaded in the settings of the app. This option is no longer there. I don't want 9 GB of music on ...
Plan Premium Country USA Device Samsung Galaxy 7 Operating System Android 8 My Question or Issue You used to be able to select where you wanted music to be downloaded in the ...
351 Views
0 replies
3 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Android PhoneMy Question or IssueI have an album that I bought on Amazon and downloaded to both my laptop and my phone. I then added the songs to some of my playlists. A few days ago, one of those s...
Plan Premium Country United States Device Samsung Galaxy Android Phone My Question or Issue I have an album that I bought on Amazon and downloaded to both my laptop and my phone. I then added ...
316 Views
0 replies
0 likes
PlanPremiumCountryUKDevicemotorola g7 powerOperating Systemandroid My Question or IssueI'm a long time fan of Spotify, been using the app for years and been premium for around 3 years. It used to be an incredible app, great for organising playlists a...
Plan Premium Country UK Device motorola g7 power Operating System android My Question or Issue I'm a long time fan of Spotify, been using the app for years and been premium for aroun...
2185 Views
0 replies
21 likes
PlanPremiumCountryUnited StatesDeviceGalaxy S9+Operating SystemAndroid My Question or IssueSince the update that turned "liked songs" into a playlist, I have experienced several issues and displeasures with new software features. 1) Full albums that ...
Plan Premium Country United States Device Galaxy S9+ Operating System Android My Question or Issue Since the update that turned "liked songs" into a playlist, I have experienced seve...
Visitor
1243 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Newbie
1070 Views
3 replies
1 likes
PlanDuoCountryDKDeviceAndroid phones and Windows My Question or IssueMy wife and I have the Spotify Duo plan, so we could get this Duo Mix playlist, that is supposed to be a mix of both our songs (great for road trips). Unfortunately it doesn't reall...
Plan Duo Country DK Device Android phones and Windows My Question or Issue My wife and I have the Spotify Duo plan, so we could get this Duo Mix playlist, that is supposed to be a mix ...
Newbie
7706 Views
10 replies
11 likes
PlanPremiumCountryCanadaDeviceSamsung J3Operating SystemAndroid My Question or IssueSo I found a wifi and downloaded my songlist for offline listening.After the download, to test I switched to offline mode. But could not play any songs. (I knew they ...
Plan Premium Country Canada Device Samsung J3 Operating System Android My Question or Issue So I found a wifi and downloaded my songlist for offline listening. After the download, t...
Spotify Legend
761 Views
1 replies
1 likes
PlanPremiumCountryU.S.DeviceGalaxy Watch LTE When playing all songs on shuffle, it will play the first second of a song, and then reshuffle. Play a song, start to play another, reshuffle. So I have to listen to the first second of a song between ever...
Plan Premium Country U.S. Device Galaxy Watch LTE When playing all songs on shuffle, it will play the first second of a song, and then reshuffle. Play a song, start to play another, res...
282 Views
0 replies
0 likes
PlanFree/PremiumCountryUSADeviceSamsung Galaxy 8Operating SystemAndroid version 9 My Question or IssueWhenever I attempt to load up a page, either for an album, playlist, or artist, it takes around 3-5 minutes to load. The is quite annoying, especial...
Plan Free/Premium Country USA Device Samsung Galaxy 8 Operating System Android version 9 My Question or Issue Whenever I attempt to load up a page, either for an album, playlist, or ...
Regular
514 Views
3 replies
1 likes
PlanPremiumCountryUKDeviceHuawei and Amazon EchoOperating SystemAndroid My Question or IssueWhenever I use voice commands to play a playlist on my Android phone or Amazon Echo devices often someone else's Spotify playlist with the same name plays rat...
Plan Premium Country UK Device Huawei and Amazon Echo Operating System Android My Question or Issue Whenever I use voice commands to play a playlist on my Android phone or Amazon Ech...
466 Views
0 replies
0 likes
PlanPremiumCountryIndonesiaDeviceXiaomi Redmi ProOperating SystemAndroid Marshmallow My Question or Issuewhy when i open album and podcast always crashing after the update?
Plan Premium Country Indonesia Device Xiaomi Redmi Pro Operating System Android Marshmallow My Question or Issue why when i open album and podcast always crashing after the update?
Newbie
2768 Views
5 replies
0 likes
Plan Family PremiumCountryUSADeviceS10+Operating System Android My Question or IssueI can no longer cross fade? Greyed out? Not sure why?
Plan Family Premium Country USA Device S10+ Operating System Android My Question or Issue I can no longer cross fade? Greyed out? Not sure why?
Composer
1986 Views
1 replies
0 likes
PlanPremiumCountryTaiwanDeviceSony Xperia XZ2 CompactOperating SystemAndroid 9 My Question or IssueDownloading using cellar stopped working since like two weeks ago (latest version), and now it'd say "waiting for ..." until WiFi is connected . Toogli...
Plan Premium Country Taiwan Device Sony Xperia XZ2 Compact Operating System Android 9 My Question or Issue Downloading using cellar stopped working since like two weeks ago (latest v...
Spotify Star
2553 Views
13 replies
0 likes
Spotify PremiumCountry - UK DevicePixel 3 xlOperating SystemAndroid 9 My Question or Issue How do I reorder the playlists within the 'Your Library' section? I have a lot of playlists, only a couple of which I have saved for offline use(when abroad wi...
Spotify Premium Country - UK Device Pixel 3 xl Operating System Android 9 My Question or Issue How do I reorder the playlists within the 'Your Library' section? ...
Spotify Legend
8275 Views
5 replies
0 likes
