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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6409 Views

0 replies

7 likes

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Shuffle turns off when picking new song

PlanPremiumDevicePixel 2Operating SystemAndroid Oreo My Question or IssueIf shuffle is turned on either through the "Shuffle All" button or by using the option on the current song, then I select another song to play manually from within the same play...

Visitor

Plan Premium Device Pixel 2 Operating System Android Oreo   My Question or Issue If shuffle is turned on either through the "Shuffle All" button or by using the option on the curren...

346 Views

0 replies

2 likes

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  • 2 likes

Storage on SD on version 8.5.13.637

PlanPremiumCountryUSA DeviceSamsung Galaxy 7Operating SystemAndroid 8 My Question or IssueYou used to be able to select where you wanted music to be downloaded in the settings of the app. This option is no longer there. I don't want 9 GB of music on ...

Newbie

Plan Premium Country USA   Device Samsung Galaxy 7 Operating System Android 8   My Question or Issue You used to be able to select where you wanted music to be downloaded in the ...

349 Views

0 replies

3 likes

  • 349 Views
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  • 3 likes

Why are songs I own and added to Spotify being deleted from playlists?

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Android PhoneMy Question or IssueI have an album that I bought on Amazon and downloaded to both my laptop and my phone. I then added the songs to some of my playlists. A few days ago, one of those s...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy Android Phone My Question or Issue I have an album that I bought on Amazon and downloaded to both my laptop and my phone. I then added ...

315 Views

0 replies

0 likes

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New Spotify app is awful.

PlanPremiumCountryUKDevicemotorola g7 powerOperating Systemandroid My Question or IssueI'm a long time fan of Spotify, been using the app for years and been premium for around 3 years. It used to be an incredible app, great for organising playlists a...

Newbie

Plan Premium Country UK Device motorola g7 power Operating System android   My Question or Issue I'm a long time fan of Spotify, been using the app for years and been premium for aroun...

2184 Views

0 replies

21 likes

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  • 21 likes

Liked Songs Playlist

PlanPremiumCountryUnited StatesDeviceGalaxy S9+Operating SystemAndroid My Question or IssueSince the update that turned "liked songs" into a playlist, I have experienced several issues and displeasures with new software features. 1) Full albums that ...

Visitor

Plan Premium Country United States Device Galaxy S9+ Operating System Android   My Question or Issue Since the update that turned "liked songs" into a playlist, I have experienced seve...

padib

Visitor

1243 Views

1 replies

0 likes

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  • 1 replies
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Song stops at 2.54Goodbyes by Post Malone.Is it normal?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Nazaameer

Newbie

1069 Views

3 replies

1 likes

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Superuser Contribution Duo playlist is not really working

PlanDuoCountryDKDeviceAndroid phones and Windows My Question or IssueMy wife and I have the Spotify Duo plan, so we could get this Duo Mix playlist, that is supposed to be a mix of both our songs (great for road trips). Unfortunately it doesn't reall...

Regular

Plan Duo Country DK Device Android phones and Windows   My Question or Issue My wife and I have the Spotify Duo plan, so we could get this Duo Mix playlist, that is supposed to be a mix ...

AngelikaM

Newbie

7703 Views

10 replies

11 likes

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Superuser Contribution Offline Mode has locked me out of spotify

PlanPremiumCountryCanadaDeviceSamsung J3Operating SystemAndroid My Question or IssueSo I found a wifi and downloaded my songlist for offline listening.After the download, to test I switched to offline mode. But could not play any songs. (I knew they ...

Casual Listener

Plan Premium Country Canada Device Samsung J3 Operating System Android   My Question or Issue So I found a wifi and downloaded my songlist for offline listening. After the download, t...

Peter

Spotify Legend

757 Views

1 replies

1 likes

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  • 1 replies
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Problem with Galaxy watch app (standalone)

PlanPremiumCountryU.S.DeviceGalaxy Watch LTE When playing all songs on shuffle, it will play the first second of a song, and then reshuffle. Play a song, start to play another, reshuffle. So I have to listen to the first second of a song between ever...

Visitor

Plan Premium Country U.S. Device Galaxy Watch LTE   When playing all songs on shuffle, it will play the first second of a song, and then reshuffle. Play a song, start to play another, res...

281 Views

0 replies

0 likes

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Loading Times on Android

PlanFree/PremiumCountryUSADeviceSamsung Galaxy 8Operating SystemAndroid version 9 My Question or IssueWhenever I attempt to load up a page, either for an album, playlist, or artist, it takes around 3-5 minutes to load. The is quite annoying, especial...

Regular

Plan Free/Premium Country USA Device Samsung Galaxy 8 Operating System Android version 9   My Question or Issue Whenever I attempt to load up a page, either for an album, playlist, or ...

xixi743

Regular

508 Views

3 replies

1 likes

  • 508 Views
  • 3 replies
  • 1 likes

Why does Spotify play other people's playlists with the same name as mine.

PlanPremiumCountryUKDeviceHuawei and Amazon EchoOperating SystemAndroid My Question or IssueWhenever I use voice commands to play a playlist on my Android phone or Amazon Echo devices often someone else's Spotify playlist with the same name plays rat...

Visitor

Plan Premium Country UK Device Huawei and Amazon Echo Operating System Android   My Question or Issue Whenever I use voice commands to play a playlist on my Android phone or Amazon Ech...

464 Views

0 replies

0 likes

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Superuser Contribution my Spotify keep crasing when i open album and podcast on library

PlanPremiumCountryIndonesiaDeviceXiaomi Redmi ProOperating SystemAndroid Marshmallow My Question or Issuewhy when i open album and podcast always crashing after the update?

Casual Listener

Plan Premium Country Indonesia Device Xiaomi Redmi Pro Operating System Android Marshmallow   My Question or Issue why when i open album and podcast always crashing after the update?

veronika1215

Newbie

2762 Views

5 replies

0 likes

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Cant crossfade

Plan Family PremiumCountryUSADeviceS10+Operating System Android My Question or IssueI can no longer cross fade? Greyed out? Not sure why?

Visitor

Plan  Family Premium Country USA Device S10+ Operating System  Android   My Question or Issue I can no longer cross fade? Greyed out? Not sure why?

chrismurray

Composer

1984 Views

1 replies

0 likes

No crossfade
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Cannot download using cellar

PlanPremiumCountryTaiwanDeviceSony Xperia XZ2 CompactOperating SystemAndroid 9 My Question or IssueDownloading using cellar stopped working since like two weeks ago (latest version), and now it'd say "waiting for ..." until WiFi is connected . Toogli...

Regular

Plan Premium Country Taiwan Device Sony Xperia XZ2 Compact Operating System Android 9   My Question or Issue Downloading using cellar stopped working since like two weeks ago (latest v...

Luan

Spotify Star

2553 Views

13 replies

0 likes

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Solved!!Superuser Contribution Reorder playlists

Spotify PremiumCountry - UK DevicePixel 3 xlOperating SystemAndroid 9 My Question or Issue How do I reorder the playlists within the 'Your Library' section? I have a lot of playlists, only a couple of which I have saved for offline use(when abroad wi...

Casual Listener

Spotify Premium Country - UK   Device Pixel 3 xl Operating System Android 9   My Question or Issue   How do I reorder the playlists within the 'Your Library' section?  ...

Alex

Spotify Legend

8274 Views

5 replies

0 likes

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My "x" button in my notification bar disappeared

PlanPremiumCountrySwedenDevice(Samsung Galaxy s10)Operating System(Android version 9) My Question or IssueHi!I used to have an "x" button on the spotify app, in the notification bar, when i used the app. It randomly disappeared. Is it bcs of some set...

Casual Listener

Plan Premium Country Sweden Device (Samsung Galaxy s10) Operating System (Android version 9)   My Question or Issue Hi! I used to have an "x" button on the spotify app, in the notific...

songassistant

Composer

474 Views

1 replies

0 likes

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Can't shut spotify off

PlanPremiumCountrySwedenDevice(Samsung Galaxy s10)Operating System(Android version 9) LED-cover My Question or IssueHi!My Samsung Galaxy s10, with Samsung LED cover, shows a play/pause button on the cover and has done so for my 2 latest phones+led-co...

Casual Listener

Plan Premium Country Sweden Device (Samsung Galaxy s10) Operating System (Android version 9) LED-cover   My Question or Issue Hi! My Samsung Galaxy s10, with Samsung LED cover, shows ...

songassistant

Composer

4089 Views

1 replies

0 likes

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Superuser Contribution Landscape mode and Spotify car view will lock the screen

PlanPremiumCountry DeviceHuawei P10Operating SystemAndroid Oreo My Question or IssueHi, i have a problem with the landscape for the current Song, works on other and Spotify car view will lock the screen instead of keeping active

Casual Listener

Plan Premium Country   Device Huawei P10 Operating System Android Oreo   My Question or Issue Hi, i have a problem with the landscape for the current Song, works on other and...

Renesis

Casual Listener

858 Views

2 replies

0 likes

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Superuser Contribution Streaming via bluetooth to two speakers, is it possible!

Hi people! Is there a way to stream via Bluetooth to two speakers at the same time using Spotify? I have to phones with Spotify family premium on the same local WI FI. Each is connected to a different Bluetooth speaker and while listening using Spoti...

Regular

Hi people! Is there a way to stream via Bluetooth to two speakers at the same time using Spotify?   I have to phones with Spotify family premium on the same local WI FI. Each is connected to a...

Eni

Moderator

2887 Views

5 replies

0 likes

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Superuser Contribution Minimalist Mode for Mobile/Disable images

I'd like to suggest a minimalist mode for the Spotify App. Personally, I want the power user ability to disable album art while browsing and playing music. But perhaps suggesting that alone isn't appealing enough. Could Spotify create a minimalist mo...

Casual Listener

I'd like to suggest a minimalist mode for the Spotify App. Personally, I want the power user ability to disable album art while browsing and playing music. But perhaps suggesting that alone isn't app...

spottedhere

Casual Listener

4283 Views

5 replies

12 likes

idea
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  • 12 likes