App froze after pressing the more menu on a track

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App froze after pressing the more menu on a track

jullian_jeremy
Casual Listener

Plan

Free

 

Country

Indonesia

 

Device

(Xiaomi Redmi 6A)

 

Operating System

(Android Pie.)

 

My Question or Issue

I've been using the app since 2017, but i got to actively use it as of June 2019. Pressing the "More" menu on a playlist or a track always went great, until recently. When i tried to press the More on a track, the app froze, leaving me this subtle black screen.

I've tried the basic remedies : Clear the app's cache data, force close, and i even updated the app. But the issue still remains.  I would like a kind solution to this problem from the Spotify Legends or even the Staffs itself. Thank you for your time to read this message.

IMG_20191031_171639.jpg
3 Replies

Luan
Rock Star 14
Rock Star 14

Hey, @jullian_jeremy 
Welcome to Spotify Community and thanks for reaching out here!

Have you already tried a clean reinstallation of the app on your device? Just take a look at this article below to get help about how to do it: 

Also, if the issue persists, I recommend that you jump in this Ongoing Issue thread and provide the necessary information to help us to know how it is working...

 

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

LuanRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

jullian_jeremy
Casual Listener

Thanks for the tip,pal. But sorry to say, that didn't work out very well. Have a good day.

Luan
Rock Star 14
Rock Star 14

Oh, Sorry to hear that. So, I am afraid you'll need to wait for a solution from Staff. Just go on the Ongoing Issue I've sent you above and wait for a reply soon...

 

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

LuanRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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