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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387505 Views

545 replies

34 likes

Account
Free
  • 387505 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8041 Views

0 replies

7 likes

  • 8041 Views
  • 0 replies
  • 7 likes

Url-based sharing is wrong

PlanPremiumCountryHungary Device(Xiaomi Mi Max 2)Operating System(Android 8, Miui 10) My Question or IssueI would like to share a song via Spotify link URL. Copy the link to the clipboard... but when I open the link, it opens Spotify app and starts p...

Music Fan

Plan Premium Country Hungary   Device (Xiaomi Mi Max 2) Operating System (Android 8, Miui 10)   My Question or Issue I would like to share a song via Spotify link URL. Copy the l...

Emilia_8

Community Legend

1536 Views

1 replies

6 likes

  • 1536 Views
  • 1 replies
  • 6 likes

Superuser Contribution Music stops playing in a specific song

PlanPremiumCountryJapanDeviceGoogle Pixel 3Operating SystemAndroid 9 My Question or IssueMusic stops playing in a specific song.This song https://open.spotify.com/track/33D8ToHCAfD3mtQcgyp7QT?si=xuuGOvmSR_O9tSq2Vs9yrg

Casual Listener

Plan Premium Country Japan Device Google Pixel 3 Operating System Android 9   My Question or Issue Music stops playing in a specific song. This song https://open.spotify.com/track/33D...

niishi

Casual Listener

695 Views

2 replies

0 likes

  • 695 Views
  • 2 replies
  • 0 likes

Song Radio does not include the song

PlanPremiumCountryU.S.DeviceGoogle Pixel 1Operating SystemAndroid 10 My Question or Issue https://community.spotify.com/t5/Implemented-Ideas/Starting-a-radio-plays-song-you-choose-as-base/idi-p/31535 Please revert back to the previous feature detaile...

Casual Listener

Plan Premium Country U.S. Device Google Pixel 1 Operating System Android 10   My Question or Issue   https://community.spotify.com/t5/Implemented-Ideas/Starting-a-radio-plays-son...

StevoNDaHoodson

Casual Listener

1664 Views

2 replies

4 likes

song radio
  • 1664 Views
  • 2 replies
  • 4 likes

Solved!! Playlists created by null

Just today my wifes family acc changed so that all of the playlists show that they are created by "3217öbovifystdihctxycuvovicuxyfuhpndwevojpkpno" is the acc been hijacked or what? It allso shows that spotify has logged in to facebook 29.9.19 and my ...

Visitor

Just today my wifes family acc changed so that all of the playlists show that they are created by "3217öbovifystdihctxycuvovicuxyfuhpndwevojpkpno" is the acc been hijacked or what? It allso shows tha...

osornios

Spotify Star

1212 Views

1 replies

0 likes

  • 1212 Views
  • 1 replies
  • 0 likes

Android auto and the Spotify offline mode, again.

PlanPremiumCountryGermany DeviceSamsung Galaxy s5 mini + ZTE Axon 7 Operating SystemAndroid Oreo, Android Pie My Question or IssueIn spotify app I downloaded all playlist, album and podcasts to the phone and expect to play this in android auto even w...

Visitor

Plan Premium Country Germany   Device Samsung Galaxy s5 mini + ZTE Axon 7   Operating System Android Oreo, Android Pie   My Question or Issue In spotify app I download...

osornios

Spotify Star

1973 Views

1 replies

0 likes

  • 1973 Views
  • 1 replies
  • 0 likes

Solved!! Clear Liked Songs

I don't remember every "liking" a song, but I have 200+.How do I clear all of my "Liked" songs and start over? PlanPremiumCountryu.s.Devices10Operating SystemAndroid

Gig Goer

I don't remember every "liking" a song, but I have 200+. How do I clear all of my "Liked" songs and start over?   Plan Premium Country u.s. Device s10 Operating System Android  &...

Emilia_8

Community Legend

2573 Views

3 replies

0 likes

  • 2573 Views
  • 3 replies
  • 0 likes

Superuser Contribution My Spotify starts by it self.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Spotify starts by it self. I have an Samsung S9 and sometimes the spotify app starts by it self and it's alway...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Spotify starts by it self....

hannes1812

Regular

1724 Views

13 replies

1 likes

Problem S9 app starts by it self
  • 1724 Views
  • 13 replies
  • 1 likes

Superuser Contribution music stop after the screen go to sleep and controler

PlanPremiumCountryIsrealDeviceSamsung Galaxy S9+ My Question or IssueI have a problem that every time that I close my screen(on my phone) after a few seconds the music stops and I have to open my phone and press on play again, also there is not a mus...

Newbie

  Plan Premium Country Isreal Device Samsung Galaxy S9+     My Question or Issue I have a problem that every time that I close my screen(on my phone) after a few seconds the ...

Petya

Community Legend

889 Views

1 replies

0 likes

  • 889 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloads

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry Device(Samsung Galaxy S8)Operating System(iOS 10) My Question or IssueI have a collection of 5,800+ downloaded so...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country   Device (Samsung Galaxy S8) Operating System ...

Petya

Community Legend

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Solved!! Where has the "Go to radio" option been moved to?

Hi everyone! I am just back to Spotify after two years and the main reason I have come back to it is the option to create a radio playlist based on a song or an artist.But no matter how hard I look I just can't find this option. Has it been moved to ...

Regular

Hi everyone!   I am just back to Spotify after two years and the main reason I have come back to it is the option to create a radio playlist based on a song or an artist. But no matter how ha...

Emilia_8

Community Legend

4476 Views

9 replies

0 likes

  • 4476 Views
  • 9 replies
  • 0 likes

Superuser Contribution All songs disappeared from playlist

PlanPremiumCountry Devicetablet, PC, mobileOperating SystemAndroid(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had a playlist with more than 2000 songs - somehow now it has only 39 songs, I did not delete them.Can someone help me wit...

Newbie

Plan Premium Country   Device tablet, PC, mobile Operating System Android (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I had a playlist with more than 2000...

Petya

Community Legend

1492 Views

1 replies

0 likes

  • 1492 Views
  • 1 replies
  • 0 likes

Superuser Contribution App not working on Android

PlanPremium (Student) CountryCanadaDeviceSamsung Galaxy S8Operating SystemAndroid P (9) My Question or IssueSpotify is not playing any songs. I have tried both online and offline versions on my phone and it does not work. Sometimes it will play appro...

Newbie

Plan Premium (Student)  Country Canada Device Samsung Galaxy S8 Operating System Android P (9)   My Question or Issue Spotify is not playing any songs. I have tried both online an...

Petya

Community Legend

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fire TV Stick - Spotify app unusable

My Question or IssueWhen I start the app and play a song, after 30-90 seconds the app seems to crash the whole OS and the stick reboots. This started several weeks ago, I don't know if it started to happen after an update. This renders the app useles...

Regular

My Question or Issue When I start the app and play a song, after 30-90 seconds the app seems to crash the whole OS and the stick reboots. This started several weeks ago, I don't know if it started t...

huffpuff

Regular

1159 Views

8 replies

0 likes

  • 1159 Views
  • 8 replies
  • 0 likes

Superuser Contribution App crashes android

Premium userCountryUKDeviceOnePlus three plusOperating SystemAndroid pie, though this issue occurred before I updated it My Question or IssueApp crashes when trying to share a song. Just really strange

Newbie

Premium user Country UK Device OnePlus three plus Operating System Android pie, though this issue occurred before I updated it   My Question or Issue App crashes when trying to share a ...

Petya

Community Legend

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't stay logged in

For some reason my Spotify wont stay logged in!Which is so annoying because then it deletes all my downloaded music every time!!I've tried reinstalling the app but didn't help:(Any ideas?Thank you!

Newbie

For some reason my Spotify wont stay logged in! Which is so annoying because then it deletes all my downloaded music every time!! I've tried reinstalling the app but didn't help:( Any ideas? Than...

Petya

Community Legend

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

[All Platforms][Subscription] Play Equal Quality Downloaded Songs Instead of Streaming

Spotify needs to take preference when playing already downloaded songs over streaming them without toggling Offline Mode. When the download quality is better than or equal to the streaming quality there is no reason to "redownload" the songs. It is a...

Casual Listener

Spotify needs to take preference when playing already downloaded songs over streaming them without toggling Offline Mode. When the download quality is better than or equal to the streaming quality th...

Jacob

Community Legend

419 Views

1 replies

0 likes

All Platforms
Subscription
  • 419 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music pausing when phone locks while connected to bluetooth

With the latest update my music will now pause once my phone locks when connected to bluetooth. It immedaitely resumes when I unlock the phone and as long as it stays unlocked it will continue to play. This happens if I connect to my car or a speaker...

Newbie

With the latest update my music will now pause once my phone locks when connected to bluetooth. It immedaitely resumes when I unlock the phone and as long as it stays unlocked it will continue to pla...

Petya

Community Legend

466 Views

1 replies

0 likes

  • 466 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps stopping

I've had spotify for a long time and it pains me not to have access to it since I listen to music every chance I get. The app recently stopped working, every time I click the app, it shows the logo as if it's loading and then leaves the app, saying "...

Newbie

I've had spotify for a long time and it pains me not to have access to it since I listen to music every chance I get. The app recently stopped working, every time I click the app, it shows the logo a...

Petya

Community Legend

410 Views

1 replies

1 likes

  • 410 Views
  • 1 replies
  • 1 likes

i was wondering about something

so does the free android app still have no access to sort your songs in order, no queue, or actual shuffling and you continue to spit in the face to free users who cant afford premium with a barely functional app?

Roadie

so does the free android app still have no access to sort your songs in order, no queue, or actual shuffling and you continue to spit in the face to free users who cant afford premium with a barely f...

396 Views

0 replies

0 likes

  • 396 Views
  • 0 replies
  • 0 likes

Superuser Contribution Downloaded Music Not Playing Offline

PlanPremiumCountrySouth Africa DeviceMobicelOperating SystemAndriod 7 My Question or IssueHi I have moved my storage location from device to external storage or SD card on my device. Since then I have been having issues with my downloaded Music. Once...

Newbie

Plan Premium Country South Africa   Device Mobicel Operating System Andriod 7   My Question or Issue Hi  I have moved my storage location from device to external storage or...

Petya

Community Legend

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes