Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Poor functionality when no internet

Poor functionality when no internet







Google Pixel 3a

Operating System

Android 10


My Question or Issue

There are two problems; both occur when not in offline mode and when there is no internet. The first is that I am unable to start listening to a downloaded album until I get internet or switch to offline mode. The second is that I am unable to resume a paused song. If I press the play button then it switches the icon to the pause button but it doesn't play. I have to switch to another song to get it to play.


My assumption is that both of these stem from the device trying and failing to contact a server, but it seems pathological to fail to just play the music after awhile if it can't contact the server.


2 Replies

Hey, @pwnchu 
Welcome to Spotify Community and thanks for reaching out here!

Have you already tried a clean reinstallation of the app on your device? Just take a look at this article below to get help about how to do it:

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

I did a clean reinstall and it didn't help.

Suggested posts