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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
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  • Android
    Guide
    Troubleshooting
  • 851990 Views
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 17638 Views
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  • 17638 Views
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Songs and Artist lists missing?!

Hi all Hope someone can help! Since a recent update the 'songs' section has disappeared?? Which is really anmoying as thats where i shuffle nd listen to songs daily. Ive still got artists and albums? Also speaking of artists. Previously when i clicke...

  • Visitor
  • Hi all    Hope someone can help!    Since a recent update the 'songs' section has disappeared?? Which is really anmoying as thats where i shuffle nd listen to songs daily. Ive...
  • watsdamattau
  • Visitor
  • 767 Views
  • 3 replies
  • 8 likes
  • 767 Views
  • 3 replies
  • 8 likes

New UI

PlanPremiumCountryUkDevicePixel3 My Question or IssueWow, this new UI is make me want to cancel awful. Why can I not shuffle through saved songs anymore? Why can I not save songs from album I have saved? When you pay for premium you should be able to...

  • Visitor
  • Plan Premium Country Uk Device Pixel3   My Question or Issue Wow, this new UI is make me want to cancel awful. Why can I not shuffle through saved songs anymore? Why can I not save songs...
  • Rudyon
  • Newbie
  • 205 Views
  • 1 replies
  • 4 likes
  • 205 Views
  • 1 replies
  • 4 likes

Last update: lost all my albums

PlanPremiumCountryFranceDeviceHonor 9My Question or IssueSince the last update, I lost all my albums in my music, I just have something like 5 artist and 5 albums. This is a BIG problem for such an application that I use every day, several hours!

  • Visitor
  •   Plan Premium Country France Device Honor 9 My Question or Issue Since the last update, I lost all my albums in my music, I just have something like 5 artist and 5 albums. This is a BIG...
  • Mantisentil
  • Community Legend
  • 346 Views
  • 1 replies
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  • 346 Views
  • 1 replies
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How do I turn off suggested songs on the free Andriod App?

I've been a free Spotify user for YEARS and suddenly Spotify refuses to let me listen to my playlist using the free Android App. It will play one song, then jump to Suggested songs. The only way to get back to my playlist is to log into my computer, ...

  • Casual Listener
  • I've been a free Spotify user for YEARS and suddenly Spotify refuses to let me listen to my playlist using the free Android App. It will play one song, then jump to Suggested songs. The only way to g...
  • Brunelicia
  • Community Legend
  • 313 Views
  • 1 replies
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  • 313 Views
  • 1 replies
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Spotify radio doesn't exists on mobile app

Hello, im premium user of spotify and have no radio on mobile app, but have it on a desktop version, where can i find atleast a radio button on mobile app? PlanPremiumCountryUSDeviceSamsung J7 Star Operating SystemAndroid 8 My Question or Issue

  • Casual Listener
  • Hello, im premium user of spotify and have no radio on mobile app, but have it on a desktop version, where can i find atleast a radio button on mobile app?  Plan Premium Country US Device ...
  • rutoyana
  • Casual Listener
  • 151 Views
  • 1 replies
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  • 151 Views
  • 1 replies
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Chromecast keeps disconnecting on Android

I have 3 different Google devices, a Chromecast audio, Google home mini, and a Google home hub. When trying to cast Spotify to any of these devices, it won't usually cast the first few times I select the device from discover devices. When I do get a ...

  • Visitor
  • I have 3 different Google devices, a Chromecast audio, Google home mini, and a Google home hub. When trying to cast Spotify to any of these devices, it won't usually cast the first few times I select...
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  • 912 Views
  • 0 replies
  • 5 likes

Cant log in and change password

Cant log in with facebook. It says something goes wrong. When i trying to change password, after pressing password change link in email, it says: link is too old.PlanFreeCountry Lithuania/ USADeviceSamsung S9+Operating SystemAndroid 9 My Question or ...

  • Newbie
  • Cant log in with facebook. It says something goes wrong. When i trying to change password, after pressing password change link in email, it says: link is too old. Plan Free Country  Lithuani...
  • Mantisentil
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
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Spotify Playing random music on it's own.

PlanFreeCountryEgyptDeviceSamsung J5 PrimeOperating SystemI'm not exactly sure about the specs, but i guess all you have to know is it's Android My Question or Issue(Before writing this, I'm aware that i can not choose which songs to play in an album...

  • Visitor
  • Plan Free Country Egypt Device Samsung J5 Prime Operating System I'm not exactly sure about the specs, but i guess all you have to know is it's Android   My Question or Issue (Before w...
  • 422 Views
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  • 422 Views
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CANNOT CONTROL SPOTIFY IN MY CAR

Hi, I'm very embarrassed. Spotify constantly starts to play no matter what i chose (f.e. radio, then both sources are playing through car audio system). It starts EVERY TIME i switch on the engine of the car. I cannot control it. Even I put the car s...

  • Visitor
  • Hi,  I'm very embarrassed. Spotify constantly starts to play no matter what i chose (f.e. radio, then both sources are playing through car audio system). It starts EVERY TIME i switch on the en...
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  • 172 Views
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Android TV - not starting playback

PlanFreeCountryUSADeviceSony tvOperating SystemAndroid 7.0 Spotify version 1.12.0 My Question or IssueFor some reason the android tv app would not start playing anything. I cleared the cache and restarted the tv, with the same behavior. Clicking any ...

  • Gig Goer
  • Plan Free Country USA Device Sony tv Operating System Android 7.0   Spotify version 1.12.0      My Question or Issue For some reason the android tv app would not star...
  • Anfortas
  • Visitor
  • 1228 Views
  • 2 replies
  • 3 likes
  • 1228 Views
  • 2 replies
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How do I enable Spotify videos?

Hi I want to watch videos on Spotify but I can't find them anywhere. I go to the artists song witch has a video uploaded, but I just plays normaly like it would to a song without it. My friends played the same songs with videos and it worked for them...

  • Newbie
  • Hi I want to watch videos on Spotify but I can't find them anywhere. I go to the artists song witch has a video uploaded, but I just plays normaly like it would to a song without it. My friends playe...
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  • 893 Views
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Current version has bug, is draining battery

PlanPremiumCountryUSADeviceMotorola XT1080Operating SystemAndroid 4.4.4 My Question or IssueI think this started with a recent update to the Android app. The current version of the app is draining my battery without me ever opening the app. It's usin...

  • Casual Listener
  • Plan Premium Country USA Device Motorola XT1080 Operating System Android 4.4.4   My Question or Issue I think this started with a recent update to the Android app.  The current ve...
  • aadrian
  • Casual Listener
  • 1045 Views
  • 4 replies
  • 1 likes
  • 1045 Views
  • 4 replies
  • 1 likes

Solved!! Repeat Button Missing

I can't find the Repeat Button in new Spotify India App. Please let me know if I'm missing something or it's not available in the new updated app. Screenshot attached. PlanFreeCountryIndiaDeviceMotorola G6 PlayOperating SystemAndroid 8.0

  • Newbie
  • I can't find the Repeat Button in new Spotify India App. Please let me know if I'm missing something or it's not available in the new updated app.    Screenshot attached.   Plan F...
  • Brunelicia
  • Community Legend
  • 868 Views
  • 1 replies
  • 0 likes
  • 868 Views
  • 1 replies
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HATE the new update!!!

PlanPremiumCountryUSDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid My Question or Issue"My Library" no longer plays my library! If I click an artist, it plays every single song by them, not the ones I saved! This is SUCH a pain in the neck becau...

  • Casual Listener
  • Plan Premium Country US Device Samsung Galaxy S7 Edge Operating System Android   My Question or Issue "My Library" no longer plays my library! If I click an artist, it plays every sing...
  • Dynver
  • Visitor
  • 744 Views
  • 2 replies
  • 11 likes
  • 744 Views
  • 2 replies
  • 11 likes

Can't skip songs on headset when using shuffle mode

PlanPremiumCountryNorway DeviceSamsung Galaxy Note 8, bose QC20BLKANDR Operating SystemAndroid 8.0.0 My Question or IssueWhenever i use the shuffle mode, the song-skipping function (double-click) on my headset stops working. If i use regular order it...

  • Visitor
  • Plan Premium Country Norway   Device Samsung Galaxy Note 8, bose  QC20BLKANDR   Operating System Android 8.0.0   My Question or Issue Whenever i use the shuffle mode,...
  • 205 Views
  • 0 replies
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  • 205 Views
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spotify changing and playing playlist by itself

PlanPremium / FamilyCountrySlovakia DevicePixel 3Operating SystemAndroind 9.0 (Pie) My Question or IssueIm using spotify for several years, after I bought Pixel 3, spotify started to change playlist randomly (but alway to the same playlist "Education...

  • Newbie
  • Plan Premium / Family Country Slovakia   Device Pixel 3 Operating System Androind 9.0 (Pie)   My Question or Issue Im using spotify for several years, after I bought Pixel 3, spo...
  • Noah
  • Spotify Star
  • 295 Views
  • 1 replies
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  • 295 Views
  • 1 replies
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Bluetooth headphones no longer skipping/pausing tracks on spotify. Works for any other app I have.

PlanPremiumCountryCanadaDeviceSamsung A8 My Question or IssueMy bluetooth headphones have stopped skipping/pausing tracks on spotify, but it still works on other apps I have (like castbox). Spotify is the only app it wont work. Has been maybe three d...

  • Visitor
  • Plan Premium Country Canada Device Samsung A8   My Question or Issue My bluetooth headphones have stopped skipping/pausing tracks on spotify, but it still works on other apps I have (lik...
  • Noah
  • Spotify Star
  • 686 Views
  • 1 replies
  • 0 likes
  • 686 Views
  • 1 replies
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Can't log in due to offline error message

I recently bought a new SD card to give myself more room for music on my spotify permium account. I transferred all the old data from the old SD card to the new. Yesterday, I had issues accessing my songs on mobile (LG K8), but this was solved by tur...

  • Regular
  • I recently bought a new SD card to give myself more room for music on my spotify permium account. I transferred all the old data from the old SD card to the new. Yesterday, I had issues accessing my ...
  • Noah
  • Spotify Star
  • 2563 Views
  • 1 replies
  • 0 likes
  • 2563 Views
  • 1 replies
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Solved!! Stop automatically enabling shuffle

PlanPremiumCountryUSADeviceGoogle Pixel 2 XLOperating SystemAndroid 9 My Question or IssueI understand how to disable shuffle in a playlist. What I would like is for my playlists to not automatically turn shuffle on when I play them. I want to have t...

  • Casual Listener
  • Plan Premium Country USA Device Google Pixel 2 XL Operating System Android 9   My Question or Issue I understand how to disable shuffle in a playlist. What I would like is for my playl...
  • lenorddan
  • Casual Listener
  • 34800 Views
  • 2 replies
  • 9 likes
  • 34800 Views
  • 2 replies
  • 9 likes

Spotify keeps turning off shuffle mode

PlanPremiumCountryGermanyDeviceGalaxy S9+Operating SystemAndroid 9 My Question or IssueSince the last update the app keeps turning off shuffle mode every time I start a song from my library and I have to enable shuffle mode again. I absolutely hate t...

  • Casual Listener
  •   Plan Premium Country Germany Device Galaxy S9+ Operating System Android 9   My Question or Issue Since the last update the app keeps turning off shuffle mode every time I start...
  • Noah
  • Spotify Star
  • 1478 Views
  • 1 replies
  • 0 likes
  • 1478 Views
  • 1 replies
  • 0 likes