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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397046 Views

547 replies

35 likes

Account
Free
  • 397046 Views
  • 547 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8491 Views

0 replies

7 likes

  • 8491 Views
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Superuser Contribution Downloaded Music Not Playing Offline

PlanPremiumCountrySouth Africa DeviceMobicelOperating SystemAndriod 7 My Question or IssueHi I have moved my storage location from device to external storage or SD card on my device. Since then I have been having issues with my downloaded Music. Once...

Newbie

Plan Premium Country South Africa   Device Mobicel Operating System Andriod 7   My Question or Issue Hi  I have moved my storage location from device to external storage or...

Petya

Community Legend

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
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Superuser Contribution Can't log in (offline mode)

PlanPremiumCountryGermany DeviceLG G7Operating SystemAndroid 8.0 Oreo My Question or IssueSpotify was set to "Offline Mode" in settings. Somehow I was logged out (maybe because of an update?) Now I can't log in. If I press "Log in" after entering my ...

Newbie

Plan Premium Country Germany   Device LG G7 Operating System Android 8.0 Oreo   My Question or Issue Spotify was set to "Offline Mode" in settings. Somehow I was logged out (mayb...

Petya

Community Legend

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops working once lock screen is on.

PlanPremiumCountryUSADeviceSamsung Galaxy 10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify stop playing once lock screen is on. every 30 seconds any song pauses only in the car while playing on the bluetooth. I kn...

Newbie

Plan Premium Country USA Device Samsung Galaxy 10 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify stop playing once lock screen is on. ever...

Petya

Community Legend

926 Views

1 replies

3 likes

  • 926 Views
  • 1 replies
  • 3 likes

Superuser Contribution Spotift crashes when i open song/album menu

Hi,so I've had a bit of trouble with Spotify. Basically, whenever i press the three dot menu next to a song or an album, the app just crashes. I dont know what could be causing this, and i havent been able to find any info on it anywhere. I just noti...

Newbie

Hi, so I've had a bit of trouble with Spotify. Basically, whenever i press the three dot menu next to a song or an album, the app just crashes. I dont know what could be causing this, and i havent b...

Petya

Community Legend

690 Views

1 replies

1 likes

  • 690 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify not responding

Spotify stops responding and shuts down when I login to my account. How can i fix this problem :( PlanPremiumCountryTurkeyDevice(Samsung Galaxy S4)Operating System(Android)

Newbie

Spotify stops responding and shuts down when I login to my account. How can i fix this problem 😞 Plan Premium Country Turkey Device (Samsung Galaxy S4) Operating System (Android)  

Petya

Community Legend

713 Views

1 replies

0 likes

Spotify on Android
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Superuser Contribution i can't share any song to my instagram story. what should i do?

PlanFree/Premium Countryindonesia DeviceXiaomi Redmi 4X Operating SystemAndroid 7, MIUI 10 My Question or Issuealready installed the latest version of instagram and spotify and i still don't have the "instagram stories" option to share my music to in...

Casual Listener

Plan Free/Premium   Country indonesia   Device Xiaomi Redmi 4X   Operating System Android 7, MIUI 10   My Question or Issue already installed the latest version of in...

Petya

Community Legend

983 Views

4 replies

0 likes

Free
  • 983 Views
  • 4 replies
  • 0 likes

Superuser Contribution Instagram Story

PlanPremiumCountryTurkeyDeviceHuawei Mate 10 proOperating System Android My Question or IssueHi, I' used the latest version of spotify. Also I clean caches of Spotify and Instagram and reinstall both programs 2 times. But I could not find sharing Ins...

Newbie

Plan Premium Country Turkey Device Huawei Mate 10 pro Operating System  Android   My Question or Issue Hi, I' used the latest version of spotify. Also I clean caches of Spotify ...

Petya

Community Legend

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

[Bugreport] Restart song via Hardwarebuttons not working if not in Playlist or Album

PlanFamilyCountryDEDeviceHuawei P20 ProOperating SystemAnroid 9 My Question or IssueWhen the Phone is connected to my Car-Radio I can only restart a song from the beginning via the back buttons on my steering wheel if i am navigating in a playlist or...

Visitor

Plan Family Country DE Device Huawei P20 Pro Operating System Anroid 9   My Question or Issue When the Phone is connected to my Car-Radio I can only restart a song from the beginning v...

367 Views

0 replies

0 likes

  • 367 Views
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Spotify keeps opening, starting & stopping music by itself

DeviceOnePlus 6TOperating SystemAndroid 9 My Question or IssueHello, I have the problem that spotify keeps opening itself and starting / stopping music. I've already clean reinstalled the spotify app. A few weeks ago I had the problem but back then s...

Casual Listener

Device OnePlus 6T Operating System Android 9   My Question or Issue Hello, I have the problem that spotify keeps opening itself and starting / stopping music. I've already clean reinstalle...

Shirotaku

Casual Listener

1444 Views

5 replies

1 likes

  • 1444 Views
  • 5 replies
  • 1 likes

Volume issue on Spotify

PlanPremiumCountryFranceDeviceSamsung Galaxy Note 10+Operating SystemAndroid PieMy Question or IssueHello I have a problem, The volume even at the maximum is very smallon Spotify, as if I had put 20%, it was back to normal this morning (and I did not...

Newbie

Plan Premium Country France Device Samsung Galaxy Note 10+ Operating System Android Pie My Question or Issue Hello I have a problem, The volume even at the maximum is very small on Spotify,...

eltoch

Composer

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Icon on Homescreen looks weird

My Question or Issue Why is your Icon not the same size like ALL the other?And, what makes it even worse, it used to be!

Newbie

  My Question or Issue   Why is your Icon not the same size like ALL the other? And, what makes it even worse, it used to be!

SamTheGamer55

Casual Listener

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

playback problems with 4G streaming

PlanPremium // Spotify Ver. 8.5.23.686CountryGreeceDeviceHuawei P10 LiteOperating SystemAndroid 8.0.0 My Question or IssueIn the last 3 or 4 months I have the same issue that many users have. The music stops playing when I am connected through 4G. Wh...

Casual Listener

Plan Premium  // Spotify Ver. 8.5.23.686 Country Greece Device Huawei P10 Lite Operating System Android 8.0.0   My Question or Issue In the last 3 or 4 months I have the same issu...

zouve

Casual Listener

922 Views

1 replies

0 likes

  • 922 Views
  • 1 replies
  • 0 likes

Spotify won't play on the bluetooth speaker

PlanFamily premiumCountryHollandDeviceGalaxy 8Operating SystemAndroid (?)Hi, Today my spotify app would't play via my blootooth speaker. The speaker is connected to the phone. Every other sound (phone sound and other app sounds) play on the bluetooth...

Visitor

Plan Family premium Country Holland Device Galaxy 8 Operating System Android (?) Hi,   Today my spotify app would't play via my blootooth speaker. The speaker is connected to the phone...

872 Views

0 replies

0 likes

  • 872 Views
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Cannot run on Samsung A40

PlanPremiumCountryCzech RepublicDeviceSamsung A40Operating SystemAndroid OreoMy Question or IssueHi,Spotify app cannot run in last few weeks on my phone. It keeps logging in but nothing happens. It only log and work in airplane mode (offline). I trie...

Casual Listener

Plan Premium Country Czech Republic Device Samsung A40 Operating System Android Oreo My Question or Issue Hi, Spotify app cannot run in last few weeks on my phone. It keeps logging in ...

Phayes71

Casual Listener

2019 Views

8 replies

0 likes

  • 2019 Views
  • 8 replies
  • 0 likes

Loud crackling noise Samsung A5

After the android update, a loud crackling noise is heard when I'm playing songs in Spotify on my Samsung A5 (2017). How can I fix this?!! I can't listen to music anymore on my phone, which is quite inconvenient when I'm traveling.

Newbie

After the android update, a loud crackling noise is heard when I'm playing songs in Spotify on my Samsung A5 (2017). How can I fix this?!! I can't listen to music anymore on my phone, which is...

gserneels2

Newbie

15593 Views

4 replies

0 likes

  • 15593 Views
  • 4 replies
  • 0 likes

Superuser Contribution Clear Cache

I try to clear my cache but when I click on the button nothing's happening. The part "autres" never changes and it takes all of my space, wich doesn't allow me to download a lot of music. Thanks

Newbie

I try to clear my cache but when I click on the button nothing's happening. The part "autres" never changes and it takes all of my space, wich doesn't allow me to download a lot of music. Thanks 

Petya

Community Legend

800 Views

1 replies

0 likes

  • 800 Views
  • 1 replies
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Superuser Contribution Unfortunately, Spotify Has Stopped

I know I know this question already answered but the solutions doesn't work for me. It was working fine but one day when I tried to open the app, it just stopped and I kept receiving that "stopped" notification over and over again. I've deleted the a...

Newbie

I know I know this question already answered but the solutions doesn't work for me. It was working fine but one day when I tried to open the app, it just stopped and I kept receiving that "stopped" n...

Petya

Community Legend

566 Views

1 replies

0 likes

  • 566 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't share my spotify playlists on Intagram stories/feed. As an artist, I realy need this resourc

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

reginafsmith

Newbie

1545 Views

11 replies

0 likes

Instagram
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  • 11 replies
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Superuser Contribution Loading time and system running

Holy moley I spend so much time waiting for Spotify to start, reloading it, restarting my phone, uninstalling and reinstalling it, waiting for it to respond to changing songs or pause or stop and more often than not can't use other programs on my pho...

Visitor

  Holy moley I spend so much time waiting for Spotify to start, reloading it, restarting my phone, uninstalling and reinstalling it, waiting for it to respond to changing songs or pause or stop...

Petya

Community Legend

550 Views

1 replies

1 likes

  • 550 Views
  • 1 replies
  • 1 likes

Superuser Contribution After I ask spotify to store in my SD, the card becames unrecognizable

PlanPremiumCountryArgentinaDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueAfter asking Spotify to store in my SD card, these becames unrecognizable and is asking for formatting.

Visitor

Plan Premium Country Argentina Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue After asking Spotify to store in my SD card, these becames unrecogniza...

Petya

Community Legend

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes