Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 60541 Views
  • 68 replies
  • 26 likes
  • 60541 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28365 Views
  • 5 replies
  • 0 likes
  • 28365 Views
  • 5 replies
  • 0 likes

Solved!! Playlists sorting wrong

PlanPremiumCountryDenmarkDeviceHuawei P30 Operating SystemAndroid pie My Question or IssueLately when opening my Spotify app, it sorts my playlist by artist and then song name instead of artist and then album name...When I then sort the playlist by s...

  • Casual Listener
  • Plan Premium Country Denmark Device Huawei P30   Operating System Android pie   My Question or Issue Lately when opening my Spotify app, it sorts my playlist by artist and then s...
  • RasmusKT
  • Casual Listener
  • 953 Views
  • 2 replies
  • 2 likes
  • 953 Views
  • 2 replies
  • 2 likes

Sorting by artist and album doesn't properly sort songs.

PlanPremiumCountryUSDeviceNokia 7 Plus, Samsung S5Operating SystemAndroid 9 My Question or IssueWhenever I sort by artist or album, it shuffles the order of the songs instead of putting them in order of how they appear on the album. Happens on both o...

  • Newbie
  •   Plan Premium Country US Device Nokia 7 Plus, Samsung S5 Operating System Android 9   My Question or Issue Whenever I sort by artist or album, it shuffles the order of the songs...
  • lady_kaitebug
  • Visitor
  • 1064 Views
  • 1 replies
  • 2 likes
  • 1064 Views
  • 1 replies
  • 2 likes

Superuser Contribution Music pauses and starts playing again randomly

I know this problem has been discussed multiple times but I haven't found an answer so far. As I've written in the topic: the music stops and starts playing again randomly. The intervals last usually from a few seconds to 2-3 minutes and it always ha...

  • Regular
  • I know this problem has been discussed multiple times but I haven't found an answer so far.  As I've written in the topic: the music stops and starts playing again randomly. The intervals last ...
  • ebis
  • Visitor
  • 918 Views
  • 5 replies
  • 5 likes
  • 918 Views
  • 5 replies
  • 5 likes

car view burn

PlanPremiumCountry DeviceSamsung s7 Operating SystemAndroid 8 My Question or IssueThat is one **bleep** of a burn.

  • Music Fan
  • Plan Premium Country   Device Samsung s7   Operating System Android 8   My Question or Issue That is one **bleep** of a burn.
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Superuser Contribution Oops something went wrong message

PlanPremiumCountryUKDeviceSamsung Galaxy S9 plusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhenever I search for a song or artist I get an error message saying "oops something went wrong, try again later" .... but thi...

  • Visitor
  • Plan Premium Country UK Device Samsung Galaxy S9 plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Whenever I search for a song or artist I get ...
  • Petya
  • Community Legend
  • 632 Views
  • 1 replies
  • 0 likes
  • 632 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stürzt ab wenn ich App öffne

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDas passiert immer wieder, zwar nicht oft, aber sehr nervig, dass wenn ich eine App öffne Spo...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Das pas...
  • Petya
  • Community Legend
  • 12803 Views
  • 1 replies
  • 0 likes
  • 12803 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps adding and playing songs/playlists/artists I've never asked it to.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify keeps adding and playing stuff that I've never told it to play or add. And it's not ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  S...
  • Petya
  • Community Legend
  • 506 Views
  • 1 replies
  • 0 likes
  • 506 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unavailable song

PlanFreeCountryItaly DeviceHuawei PSmart PlusOperating SystemAndroid My Question or IssueThe song "In my Defense" by Freddie Mercury isn't available, I would like to know why, If I can fix it, and how

  • Visitor
  •     Plan Free Country Italy  Device Huawei PSmart Plus Operating System Android   My Question or Issue The song "In my Defense" by Freddie Mercury isn't available, I w...
  • Petya
  • Community Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify 'connections'

PlanPremiumCountryCanadaDeviceHauwei p20 proOperating SystemAndroid My Question or IssueI liked when the skip/pause/go back buttons were on my lock screen Soni didn't have to unlock my phone and open the Spotify app to change the song. This doesn't h...

  • Newbie
  •   Plan Premium Country Canada Device Hauwei p20 pro Operating System Android   My Question or Issue I liked when the skip/pause/go back buttons were on my lock screen Soni didn't...
  • Petya
  • Community Legend
  • 536 Views
  • 1 replies
  • 0 likes
  • 536 Views
  • 1 replies
  • 0 likes

Superuser Contribution THE WIDGET IS BACK

PlanPremiumCountry US OF A BABYDevicePixel 3 Operating SystemAndroid ATTENTION ATTENTION PEOPLE OF THE ANDROID SPOTIFY COMMUNITY. THE WODGET IS BACK WITH THE MOST RECENTLY UPDATE. UPDATE YOUR APP FIND THE WIDGET. OUR VOICES HAVE BEEN HEARD!!!!

  • Casual Listener
  • Plan Premium Country  US OF A BABY Device Pixel 3  Operating System Android   ATTENTION ATTENTION PEOPLE OF THE ANDROID SPOTIFY COMMUNITY. THE WODGET IS BACK WITH THE MOST REC...
  • Daisy
  • Spotify Legend
  • 798 Views
  • 1 replies
  • 2 likes
  • 798 Views
  • 1 replies
  • 2 likes

Superuser Contribution Now Playing Bar

Is there a way to get rid of the now playing bar at the bottom of the screen in Spotify? I'm not playing music and I don't want it at the bottom. Theres gotta be a way to get rid of it Its the bar above the menu stuff

  • Visitor
  •       Is there a way to get rid of the now playing bar at the bottom of the screen in Spotify? I'm not playing music and I don't want it at the bottom.  Theres gotta be a way t...
  • Daisy
  • Spotify Legend
  • 18774 Views
  • 1 replies
  • 4 likes
  • Android
  • 18774 Views
  • 1 replies
  • 4 likes

Android USB audio output NOT working in my car

Hi People!Here's the story.I have a Fiat 500 with a 2015 Fiat original USB radio. It does not support bluetooth audio streaming. Only AUX through 3.5mm jack or USB AUX. Or well, I should buy one of those bluetooth aux dongles. If I plug an iPhone via...

  • Visitor
  • Hi People! Here's the story. I have a Fiat 500 with a 2015 Fiat original USB radio. It does not support bluetooth audio streaming. Only AUX through 3.5mm jack or USB AUX. Or well, I should buy one ...
  • 928 Views
  • 0 replies
  • 0 likes
  • 928 Views
  • 0 replies
  • 0 likes

Superuser Contribution VERY LAGGY ANIMATIONS AND LOAD TIMES

PlanPremiumCountryCanadaDeviceSamsung Galaxy A6+Operating SystemAndroidOreo My Question or IssueI can't use newer versions of Spotify with the updated interface where music and podcasts are separated. It's WAY TOO LAGGY! It take 30 seconds to load pl...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung Galaxy A6+ Operating SystemAndroid Oreo   My Question or Issue I can't use newer versions of Spotify with the updated interface where music a...
  • Petya
  • Community Legend
  • 858 Views
  • 5 replies
  • 0 likes
  • 858 Views
  • 5 replies
  • 0 likes

Timeline on Note 10?

PlanPremiumCountryCanadaDeviceSamsung Galaxy Note 10+ So I have made the switch from iOS to android and what I loved about ios is that I didn't need to unlock my phone to go to a point in a track that I loved. However, I've spent a few hours trying t...

  • Visitor
  •   Plan Premium Country Canada Device Samsung Galaxy Note 10+   So I have made the switch from iOS to android and what I loved about ios is that I didn't need to unlock my phone to g...
  • 401 Views
  • 0 replies
  • 0 likes
  • Android
    iOS
    lock screen
    Widgets
  • 401 Views
  • 0 replies
  • 0 likes

Connecting to Chromecast

PlanPremiumCountryAustraliaDeviceLG V30+Operating SystemAndroid Pie My Question or IssueSo connecting to Chromecast is a big issue. For some albums it will connect with no issues, for other albums it wont. It will say it's connecting, but never will....

  • Newbie
  • Plan Premium Country Australia Device LG V30+ Operating System Android Pie   My Question or Issue So connecting to Chromecast is a big issue.    For some albums it will con...
  • 297 Views
  • 0 replies
  • 1 likes
  • 297 Views
  • 0 replies
  • 1 likes

Search

PremiumUSGalaxy 8+Android Oreo When I search in my playlists, in library, and enter one of the options, when I leave that options window to go back, the search results are cleared. On the iOS app, the search results remain. Is that possible on the An...

  • Regular
  • Premium US Galaxy 8+ Android Oreo   When I search in my playlists, in library, and enter one of the options, when I leave that options window to go back, the search results are cleared. On ...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Daily mix does not change

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy daily mixes on my android phone are already 3 months the same and don't change. On my comp...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My dail...
  • Emilia_8
  • Community Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Spotify no longer sees speaker/AVR or any other devices

PlanPremiumCountryUSADeviceMotorola AndroidOperating SystemAndroid 8.1.0 My Question or IssueSpotify no longer sees my AVR (a Yamaha networked receiver), or any other Spotify connect devices on my network. It still works from my wife's phone. somethi...

  • Newbie
  • Plan Premium Country USA Device Motorola Android Operating System Android 8.1.0   My Question or Issue Spotify no longer sees my AVR (a Yamaha networked receiver), or any other Spotify...
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

Scan to join - 'New: Spotify Codes' Pop-up will not close upon clicking scan

PlanPremium (Family)CountryUnitedd KingdomDeviceSony Xperia M2Operating SystemAndroid 5.1.1 (Lollipop) My Question or IssueUpon pressing scan to join underneath the devices available, i'm met with the pop-up (image attached) 'New: Spotify Codes'. How...

  • Regular
  • Plan Premium (Family) Country Unitedd Kingdom Device Sony Xperia M2 Operating System Android 5.1.1 (Lollipop)   My Question or Issue Upon pressing scan to join underneath the devices a...
  • Noah
  • Spotify Star
  • 4655 Views
  • 11 replies
  • 0 likes
  • 4655 Views
  • 11 replies
  • 0 likes

Superuser Contribution Spotify wont load on android

Premium family account UkSamsung s8All software up to date I have downloaded the app and deleted it 5 or 6 times now and doesnt work. It comes up with a black screen with the logo in the middle, goes to the home screen the straight back to the black ...

  • Casual Listener
  • Premium family account  Uk Samsung s8 All software up to date   I have downloaded the app and deleted it 5 or 6 times now and doesnt work. It comes up with a black screen with the logo...
  • Petya
  • Community Legend
  • 492 Views
  • 3 replies
  • 0 likes
  • 492 Views
  • 3 replies
  • 0 likes