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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387506 Views

545 replies

34 likes

Account
Free
  • 387506 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8041 Views

0 replies

7 likes

  • 8041 Views
  • 0 replies
  • 7 likes

Superuser Contribution Spotify shuts down

PlanPremiumCountryArgentina DeviceXiaomi Redmi S2 Operating SystemAndroid 9 under MIUI 10 Spotify stops playing music and it happens every three or five minutes, ten minutes would be a miracle. I thought it was because of the battery life settings bu...

Regular

Plan Premium Country Argentina  Device Xiaomi Redmi S2  Operating System Android 9 under MIUI 10   Spotify stops playing music and it happens every three or five minutes, ten ...

Petya

Community Legend

2833 Views

3 replies

1 likes

MIUI
Redmi
Xiaomi
  • 2833 Views
  • 3 replies
  • 1 likes

Superuser Contribution App crashes Huawey p30 lite

PremiumFranceHuawey p30 LiteAndroid 9 / EMUI 9.0.1.159 Hello The Spotify app (from Google store) always crash, and slows down the phone. I must restart it everytime I try to launch the app to be able to use other apps. Tried several uninstalls/instal...

Visitor

  Premium France Huawey p30 Lite Android 9 / EMUI 9.0.1.159   Hello  The Spotify app (from Google store) always crash, and slows down the phone. I must restart it everytime I tr...

Petya

Community Legend

2422 Views

1 replies

1 likes

  • 2422 Views
  • 1 replies
  • 1 likes

Superuser Contribution Music keeps pausing

PlanPremiumCountryUSADeviceGalaxy 9 plusOperating SystemAnroid My Question or IssueMy music and podcasts keep pausing on my phone. I've uninstalled and reinstalled the app, my software is up to date

Visitor

  Plan Premium Country USA Device Galaxy 9 plus Operating System Anroid   My Question or Issue My music and podcasts keep pausing on my phone. I've uninstalled and reinstalled th...

Petya

Community Legend

1007 Views

2 replies

1 likes

  • 1007 Views
  • 2 replies
  • 1 likes

Superuser Contribution Can't share Story in Instagram

PlanPremiumCountryTurkey DeviceSamsung Galaxy A7 2017Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan't share story on Instagram even though my app is the latest version please help me i can't solve this problem

Visitor

  Plan Premium Country Turkey  Device Samsung Galaxy A7 2017 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Can't share story on Instag...

Petya

Community Legend

515 Views

1 replies

0 likes

  • 515 Views
  • 1 replies
  • 0 likes

Superuser Contribution Works on Phone but not on laptop

PlanPremiumCountryEnglandDeviceLaptopOperating SystemWindows 10 My Question or IssueI can access my account on the laptop and have recently gone to Premium whereas before I was using free. My playlists can't be accessed and it tells me to add songs e...

Visitor

Plan Premium Country England Device Laptop Operating System Windows 10   My Question or Issue I can access my account on the laptop and have recently gone to Premium whereas before I w...

Petya

Community Legend

718 Views

1 replies

0 likes

  • 718 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution PLEASE ESCALATE: URI/URL Links Will Only Open In Shuffle Mode [Android Mobile]

PlanPremiumUSADevice(Samsung Galaxy 10+)Operating System( Android 9.0 Pie)Spotify version8.5.24.762 My Question or IssueSpotify mobile will only open URI links in shuffle mode. I've removed the cache,a dn uninstalled and reinstalled several times. Th...

Roadie

  Plan Premium USA Device (Samsung Galaxy 10+) Operating System ( Android 9.0 Pie) Spotify version 8.5.24.762   My Question or Issue Spotify mobile will only open URI links in s...

SpotyThrowbacks

Roadie

1869 Views

3 replies

0 likes

Bug or Update
links
shuffle
  • 1869 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify playing music on its own

PlanPremiumCountryUSADeviceSamsung Galaxy S10Operating SystemAndroid PieSpotify version 8.5.3.716 My Question or IssueAbout 3 weeks ago I noticed Spotify would start randomly blasting music through my phone's speaker out of nowhere! Typically this wi...

Visitor

Plan Premium Country USA Device Samsung Galaxy S10 Operating System Android Pie Spotify version 8.5.3.716   My Question or Issue About 3 weeks ago I noticed Spotify would start random...

Scifikimmi

Newbie

4577 Views

8 replies

3 likes

  • 4577 Views
  • 8 replies
  • 3 likes

Following Artist Bug

Hello, I am a spotify premium member from the U.S. on the Samsung Galaxy S7. I am having an issue with following specific artists. I have tried fixing the issue by restarting my phone, reinstalling the app, updating my phone and app, but to no avail....

Regular

Hello, I am a spotify premium member from the U.S. on the Samsung Galaxy S7. I am having an issue with following specific artists. I have tried fixing the issue by restarting my phone, reinstalling t...

Firesword007

Regular

1130 Views

3 replies

0 likes

  • 1130 Views
  • 3 replies
  • 0 likes

Solved!! I want to import downloaded local song files to my Spotify app but newer songs don't show up

PlanPremiumCountryBrazil Device(Moto G 5SOperating SystemAndroid I can't add any new local song files from my phone to the Spotify app because Spotify doesn't sync them/show them in the "Import Songs" option from Settings, as if they don't exist alon...

Regular

Plan Premium Country Brazil  Device (Moto G 5S Operating System Android   I can't add any new local song files from my phone to the Spotify app because Spotify doesn't sync them/sh...

eltoch

Composer

982 Views

1 replies

0 likes

  • 982 Views
  • 1 replies
  • 0 likes

Solved!! Chromecast / Web player (chrome) starts playing without being asked

Spotify PremiumCountrySwitzerlandDeviceSamsung Galaxy 5 NeoOperating SystemAndroid 6.0.1 My Question or IssueMy Spotify app keeps playing songs I've never heard on Chromecast (which I never used, I don't even know "where" (on which device) the songs ...

Visitor

Spotify Premium Country Switzerland Device Samsung Galaxy 5 Neo Operating System Android 6.0.1   My Question or Issue My Spotify app keeps playing songs I've never heard on Chromecast (...

Jls0923

Casual Listener

2504 Views

2 replies

0 likes

  • 2504 Views
  • 2 replies
  • 0 likes

Superuser Contribution New Phone, Cant Access Playlists or Make New Ones

PlanPremiumCountryUnited States of AmericaDeviceLG G6Operating SystemAndroid My Question or IssueI just git my new phone, because I needed something compatible with my new diabetes equipment. I use spotify nonstop, and regularly make and edit playlis...

Visitor

Plan Premium Country United States of America Device LG G6 Operating System Android   My Question or Issue I just git my new phone, because I needed something compatible with my new di...

Xerophix

Casual Listener

1057 Views

4 replies

0 likes

LG
LG G6
  • 1057 Views
  • 4 replies
  • 0 likes

Solved!! Annoying pop up bubble

Using the Galaxy S10. Everytime I switch to a different app, an annoying little bubble pops up with the current song that stays on top of all my other apps. Even if I go back to Spotify, there it is. I can close it out, but it's cumbersome and half t...

Newbie

Using the Galaxy S10.  Everytime I switch to a different app, an annoying little bubble pops up with the current song that stays on top of all my other apps.  Even if I go back to Spotify, ...

Mccarthysam4

Visitor

6131 Views

2 replies

2 likes

  • 6131 Views
  • 2 replies
  • 2 likes

Superuser Contribution Esperando para descargar, android

PlanPremiumCountryEspañaDeviceXiaomi Redmi Note 5Operating SystemAndroid 9 My Question or IssueCuando intento descargar una lista de reproducción con archivos locales (añadida desde el pc) en mi movil, se queda "esperando para descargar" indefinidame...

Visitor

Plan Premium Country España Device Xiaomi Redmi Note 5 Operating System Android 9   My Question or Issue Cuando intento descargar una lista de reproducción con archivos locales (añadid...

Katerina

Spotify Legend

2358 Views

1 replies

0 likes

archivos locales
  • 2358 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify hangs on Android (Motorola one power)

PlanPremiumCountryIndia DeviceMotorola one powerOperating SystemAndroid v9 My Question or IssueSpotify hangs and app shuts out automatically when I click on the song that is playing shown at the bottom half of screen (see attached snapshot)Have seen ...

Gig Goer

  Plan Premium Country India   Device Motorola one power Operating System Android v9   My Question or Issue Spotify hangs and app shuts out automatically when I click on th...

Peter

Spotify Legend

3258 Views

12 replies

0 likes

  • 3258 Views
  • 12 replies
  • 0 likes

Superuser Contribution Daily Mix

Where did the daily mixes go? I uninstalled and reinstalled the app but still no luck.

Casual Listener

Where did the daily mixes go? I uninstalled and reinstalled the app but still no luck.  

Katerina

Spotify Legend

827 Views

2 replies

5 likes

  • 827 Views
  • 2 replies
  • 5 likes

Superuser Contribution SD Card self deletes - switches to internal storage.

PlanPremium - FamilyCountryUKDeviceSamsung Note 9Operating SystemAndroid Pie My Question or IssueSpotify keeps switching to the internal phone storage and ignoring the SD Card that 4000+ downloads are supposed to be saved to. Saving to the SD Card se...

Gig Goer

Plan Premium - Family Country UK Device Samsung Note 9 Operating System Android Pie   My Question or Issue Spotify keeps switching to the internal phone storage and ignoring the SD Car...

Flunk

Gig Goer

1591 Views

7 replies

1 likes

  • 1591 Views
  • 7 replies
  • 1 likes

Downloading the app in a restricted country

I live in Mozambique and spotify free is not available in my country so I bought the premium one, however I can't download the app, I can only use it in my computer. Does anyone passed for this situation?

Newbie

I live in Mozambique and spotify free is not available in my country so I bought the premium one, however I can't download the app, I can only use it in my computer. Does anyone passed for this situa...

xaviajade

Visitor

11986 Views

3 replies

0 likes

  • 11986 Views
  • 3 replies
  • 0 likes

Incredibly slow...

PlanPremiumCountrySpainDeviceXperia xz3Operating SystemAndroid 9 Spotify has become so slow it's almost unusable. It takes literally minutes to open a playlist, or an artist profile or an album list. It makes no difference if the songs are downloaded...

Music Fan

Plan Premium Country Spain Device Xperia xz3 Operating System Android 9   Spotify has become so slow it's almost unusable. It takes literally minutes to open a playlist, or an artist pr...

eltoch

Composer

469 Views

1 replies

4 likes

  • 469 Views
  • 1 replies
  • 4 likes

Samsung S9 Musique se met en pause

PlanPremiumCountryFrance DeviceSamsung Galaxy 9Operating SystemAndroid Bonjour,Depuis quelques semaines, l'application Spotify se met régulièrement en pause toutes les 10-20 secondes et parfois redémarre plusieurs secondes après. Je n'utilise pas d'e...

Casual Listener

Plan Premium Country France   Device Samsung Galaxy 9 Operating System Android   Bonjour, Depuis quelques semaines, l'application Spotify se met régulièrement en pause toutes les...

RobInPulse

Casual Listener

1797 Views

2 replies

1 likes

  • 1797 Views
  • 2 replies
  • 1 likes

Autoplay doesn't run

PlanFreeCountryUruguayDeviceSamsung Galaxy J6Operating SystemAndroid 8.0 My Question or IssueEvery day when I listen to my daily mix, most of the time I finished to listen all the playlist, however, when it finishes the music just stop, it doesn't st...

Newbie

Plan Free Country Uruguay Device Samsung Galaxy J6 Operating System Android 8.0   My Question or Issue Every day when I listen to my daily mix, most of the time I finished to listen al...

chcamxcana

Visitor

589 Views

1 replies

2 likes

  • 589 Views
  • 1 replies
  • 2 likes